LogJam Electronics

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Poor return policy
Posted by on
ANDERSON, INDIANA -- I contacted LogJam prior to my purchase to confirm that their iPod Interface Kit would work with my 1999 Mercedes CL 500. Their email:
"If your '99 CL500 has the Mercedes D2B fiber optic audio system, and it has the Mercedes fiber optically connect CD changer in the rear of the vehicle, then the I-MB-D2B iPod interface will work in the vehicle.

Yes, you can return the interface if we say it is compatible with your vehicle (and we do) and it turns out that it isn't, then you can return the device for a full purchase price refund."

I received the item and it did not work in my car because the 1999 CL 500 only came with an analog connection, not a digital connection to the CD changer. I contacted LogJam for a refund because it was not compatible with my car, and I was told that it was my fault for not knowing the difference between an analog and a digital connection. They refused to refund my money. I contacted the manufacturer of the device, their supplier, Dice Electronics. Dice was very helpful, they looked up my make and model and told me that that device would not work with my car. They also told me that they supply the compatibility list of all of the makes and models to their resellers, so LogJam should have known that it was not compatible. Furthermore Dice Electronics said, in their professional optinion, that it was unrealistic to expect and end user to know the differce between an analog and digital connection. I tried to reason with the owner of LogJam, and for twenty minutes he just kept repeating that it was my fault for not knowing the difference, then he finally agreed to issue me an RMA. The RMA never came, he stopped responding to my emails, and did not return any of my calls. It was $499.95. I was cheated pure and simple. I have seen other reviews saying the same thing. Buyer beware. They are more concerned about the money that customer satisfaction or their reputation.
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User Replies:
bcd on 07/21/2010:
Did you determine if your car has the ‘fiber optically connect CD changer in the rear of the vehicle’ prior to purchase?
cl500 on 07/26/2010:
The make and model of the car never had a factory fiber optically connected CD changer, it was not on the Dice compatibility list, you should have known it was not compatible. Very poor business practices.
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Will Not Accept Returns
Posted by on
ANDERSON, INDIANA -- "To Err is Human" . . . We all make mistakes and I believe that a company should accept returns of their products within a reasonable amount of time for any reason. I ordered a HON98AUX from LOGJAM ELECTRONICS because he LARGE heading it said for 1998-2005 Honda Cars. I didn't read the fine print that said "only civic". I have an Accord and it didn't work. When I tried to get a refund they refused. There are plenty of other websites that supply electronics like this and offer no questions asked returns.

My advice is DO NOT TO USE LOGJAM ELECTRONICS unless you are prepared to eat their products if they don't work.
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Hugh_Jorgen on 06/02/2008:
I have often found just the opposite to be true - especially with electronics. As electronics are so easy for the consumer to ruin, a lot of places will only offer a replacement on electronic items, never a refund.

Try selling it online - some Honda enthusiast will appreciate the bargain. Good luck.
Anonymous on 06/02/2008:
But you admitted that you didn't read the fine print that the item was specific only to Civics. You were not returning the item because it didn't work. It probably would work, if you installed it on the proper vehicle. Yes, you should order from merchants who offer returns 'for any reason'...especially if you know you are not careful about reading terms and conditions of sale, until AFTER you make the purchase.
Anonymous on 06/02/2008:
" My advice is DO NOT TO USE LOGJAM ELECTRONICS unless you are prepared to eat their products if they don't work."

Or read the fine print.

spiderman2 on 06/02/2008:
Their return policy is listed on their website right on the top right hand side. It sounds pretty straightforward to me. Did you not have the packaging or did you wait past the 30 day return period?
It states that the HON98AUX is compatible with the following cars:

1998-2002 Honda Accord
1998-2005 Honda Civic
1999-2004 Honda CR-V
2000-2003 Honda Insight
1998-2004 Honda Odyssey
2003-2005 Honda Pilot
1999-2002 Honda Prelude
2000-2003 Honda S2000
1998-2003 Acura CL 3.0
1998-2003 Acura CL 3.2
1998-2001 Acura Integra
2001-2004 Acura MDX
I don't see where it says only Civics?

heaven17 on 06/02/2008:
"...I believe that a company should accept returns of their products within a reasonable amount of time for any reason."

ANY reason? The mind boggles.
jsurface on 09/17/2008:
I am the owner of Logjam Electronics, a very small on-line retail business of specialized car audio interface adapter products that are very vehicle-specific. We pride ourselves in providing our potential customers with all the technical and application data that is available on a particular product, so that a customer can determine which device he will need for his specific application and his specific vehicle. However, the customer must read the information but many do not. Consequently, over the years we have had to develop return policies that are very detailed and cover a lot of different scenarios that can occur during a sale of our products. One of those policies relates to wrongfully-ordered products, which relates directly to this complaint. I wish to respond to Mr. Lutz's false claim that we do not accept returns and other misinformation contained in his post.
1. Our Terms & Conditions of Sale (http://www.logjamelectronics.com/term-conditions.html) state very clearly our returns policy and the conditions in which a return can be made. Mr. Lutz clearly admitted that he did not read all the information available to him.
2. The LARGE heading Mr. Lutz refers to is a page heading that appears on every product page of our website. This page heading gives a very broad-based description of the product the page represents, which is what a page heading is supposed to do. It is not, and was never intended to be the defining application data needed to make a proper product selection.
3. First of all, we have no 'fine print' anywhere on our website; not in out product pages, nor in our company policies. The 'fine print' Mr. Lutz refers to is the body text of the product page, which describes in great detail the product itself, how it works, and which specific vehicles the device works in. However, this very specific application information was never read by Mr. Lutz. I also need to point out that this 'fine print', as Mr. Lutz refers to, does not say 'only Civic'. This was pointed out to Mr. Lutz by another post to this thread by 'Spiderman2'
4. We did inform Mr. Lutz when he emailed and when he called, that, per our returns polies, we would allow the return of the wronfully ordered product for a refund if the product was unopened. Or if it was opened, he could return the product for exchange for the correct product.

All we ask of our customers is to read the application information we provide. If we say it will work in your vehicle, and it doesn't, you can return the product, opened or not, for a full purchase price refund. However, if you misread or fail to read the supplied information and order the wrong part, then your options to return it are limited to an unopened return for refund, or a return of an opened product for an exchange for the correct part.
DebtorBasher on 09/17/2008:
Thanks JSurface for the "other" side of the story. We usually only hear one side. Keep up the good work.
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