WEST CHESTER,, PENNSYLVANIA -- We were glad to finally sell our home but the agent, was horrible in many respects like including things in the sale that were specifically excluded, telling us lies or half-truths and even suggesting we do something that was at worst illegal or at best unethical. Throughout this process we were often ignored and at one point the agent said "I am not listening to you" and " I am the boss". We were disrespected, yelled at and treated in a less than professional manner. Although I sent certified letters to the office manager in West Chester as well as to the CEO in Fairfax VA, to relay our experience, I never received the courtesy of a response. So buyer beware!! They are better choices among real estate agencies than Long and Foster!! Run the other way!!
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Posted by Jeanne on 2007-11-26
LANCASTER, PENNSYLVANIA -- I purchased a home from Long and Foster and used them to sell my home, a terrible mistake.
The home I purchased was inspected by the realtor's team member who overlooked many problems with the home but could not overlook the bad septic system. We had settlement and was told we could not take possession until the home was cleaned. They never cleaned the home and when we asked when we could take possession we were told they had possession until the end of the month BUT we never collected any rent, when asked about the rent, we had possession the next day and still never received any rent. The home was never cleaned, it looked more like a foreclosure than a home that was lived in. We had an agreement for it to be swept clean, it was not cleaned in four months and the cat manure in the basement was horrible. It cost over $150.00 in cleaning products and when asked to be reimbursed for it it was refused.
Realtor was representing both buyer and seller also a very BIG mistake since realtor favored the seller in every aspect. Only sided with buyer when complaints were voiced.
This was not our first home, this was our fourth home and we never had experienced this treatment and favoritism before. Definitely a non professional buy and sell.
Will Never Use Long And Foster again and will Never recommend them.