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Long John Silver's Restaurants - Page 2

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35 Reviews & Complaints

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Lobster tails.....NOT, actually tiny shrimp!!!!!
Posted by Miraclemant on 08/30/2010
I was very curious about Long John Silver's Lobster Tails at only $3.99. actually the taste was good, but my curiosity got the better of me, so I took the bread coating off of several of them, and low and behold what I found was actually very small shrimp!!!!!!!

How can this company advertise this as "Lobster"? it is NOT ! ! !

I hope some government agency shuts this fraud down, but then when EVER did a government agency do it's job??
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Posted by Alain on 2010-08-31:
You did bring this to the attention of the manager, right? Since any lobster tail you get for $3.99 is going to be pretty small, it could be there was a mix up at the fryer.
Posted by Starlord on 2010-08-31:
What you may have there is not shrimp, but it is probably not lobster either. Inquire of the manager if they are servince l'angostino. Apparently, they can sell this crustacean as lobster, but purists decry this as fraud, saying l'angostinos are not lobster. True, they are smaller than a Maine lobster, but let's be real, a Maine lobster tail for $3.99? You might as well expect to buy a 2011 Cadillac for $750.
Posted by Anonymous on 2010-08-31:
The concept of even being served Maine Lobster at a fast food restaurant makes me laugh.
Posted by Anonymous on 2010-08-31:
Good answer Starlord and believe you are correct. That being said this is still purposely deceptive advertising by LJS. Come on guys call a squat lobster a squat lobster.
Posted by azspots on 2010-08-31:
LJS uses Langostino lobsters, which are no where near the size and quality of a succulent Maine lobster.
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Lobster tails.....NOT, actually tiny shrimp!!!!!
Posted by Miraclemant on 08/30/2010
I was very curious about Long John Silver's Lobster Tails at only $3.99. actually the taste was good, but my curiosity got the better of me, so I took the bread coating off of several of them, and low and behold what I found was actually very small shrimp!!!!!!!

How can this company advertise this as "Lobster"? it is NOT ! ! !

I hope some government agency shuts this fraud down, but then when EVER did a government agency do it's job??
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Posted by Anonymous on 2010-08-30:
Is it actually langostino?
Posted by Anonymous on 2010-08-30:
langostino isn’t even a Lobster. Many restaurants use this as imitation Lobster meat.
Posted by Anonymous on 2010-08-30:
Wally, yes it is. It's squat lobster.
Posted by Anonymous on 2010-08-30:
Langostino is a Spanish word with different meanings in different areas. In America, it is commonly used in the restaurant trade to refer to the meat of the squat lobster, which is neither a true lobster nor a prawn. It is more closely related to porcelain crabs and hermit crabs. Crustaceans labeled as langostino are no more than 3 inches (7.6 cm) long, and weigh no more than 7 ounces (200 g) [1]. Langostinos are not langoustes (spiny lobsters) despite a similar name (in Spanish, lobster is called langosta). Also, langostinos are sometimes confused with langoustines (Norway lobster), which is a true lobster common in European cuisine
Posted by Anonymous on 2010-08-30:
Sorry Dryad but its not.
Posted by Skye on 2010-08-30:
I never heard of langostino until I heard it on Hells Kitchen. I wonder if the OP brought their findings to management?
Posted by Anonymous on 2010-08-30:
I'm just saying its not real lobster that's all they are misleading the consumer by saying it is. They were even sued for it
Posted by Anonymous on 2010-08-30:
$3.99 = not a Maine lobster tail, that's for sure.
Posted by FlShopper on 2010-08-30:
Yeah, the price should've been the tip-off.
Posted by Anonymous on 2010-08-31:
Still C2O, I take it you have experience?
Posted by Anonymous on 2010-08-31:
I've never eaten cheap tail, Dryad. I see no reason too.
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Corporate Lacking in Service
Posted by Artofkicking on 08/04/2010
College Park: Two times these people have not put my entire order in the bag. I tried to call them only to receive no answer.
I emailed the corporate office TWICE and also I received no answer.
I will no longer buy from ANY of their businesses.
In the future I will get my take-out seafood from Captain D's, they have never messed up my order and the portions are better too.
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Posted by leet60 on 2010-08-04:
I guess I am confused, why, after the first incident, you did not check the bag before you left.
Posted by Anonymous on 2010-08-05:
If a restaurant makes the same mistake twice, then I'm inclined to believe it will happen a third time and so-on and so-fourth. It's just fast food. There are plenty of other places to go to clog your arteries. I'm with the OP on this one. Since I never eat at these places, if I ever do, I guess I'd better check that bag! Thanks for the post.
Posted by Artofkicking on 2010-08-05:
Someone asked why I did not check the bag after the first incident. The answer is I do not feel it is my responsibility to make sure they did their job. My BIGGEST problem is the inability to either report or get a response from the company.
Posted by jktshff1 on 2010-08-05:
Not it is not your responsibility to make sure they do their job.
It IS your responsibility to be sure you get what you pay for.
Posted by Artofkicking on 2010-08-06:

There is a reason it is called fast food. The purpose is to get in and out in a hurry because of time constraints. Which means we the consumer do not always have the time to open the bag and everything in the bag to look it over. Next time you feel the need to post Think it through a little further
Posted by Fufu487 on 2010-08-06:
no need to be rude to other members. jktshff1 is right. The reason you should check is to ensure you got your order, for yourself. Corporate isn't going to jump hoops for you over a minor issue like a few messed up orders. Take your complaint to the manager/owner of that location.
Posted by jktshff1 on 2010-08-06:
art, have thought about it many times. Common sense prevails. While you were wronged (twice), it would make sense to check your purchase. Do you not count your change when you receive it back?
Posted by Anonymous on 2010-08-06:
Art, have you gone back to Long John's and asked to speak to management? Ask them for the #'s for the district manager, after voicing your dissatisfaction to them directly. Not worth going out of your way I'm sure, but when you're in the area, couldn't hurt.
Posted by Artofkicking on 2010-08-08:
I was going to go back and speak to them about this. After I considered it for a bit I decided it was a waste of my time and gas. After all, if they won't even answer the phone then what reason do I have to believe they genuinely would care.
However, I went to the competitors place and really liked my experience there. That place would be Captain D's. There they actually showed me the contents of each and every package in my order without my asking or saying anything about the experience at Long Johns.
I will return to them from now on.
Posted by Anonymous on 2010-08-08:
Art,glad to hear you found a place with quality customer service.
Posted by Anonymous on 2010-08-08:
Captain D's always shows you the contents of your order, and that's awesome. Excellent customer service there, indeed.

Posted by Jobu on 2013-08-16:
Yea it would be nice to have a nice slow lunch braek.
Well some of us have to work and pay taxes so others can complain about fast food places.
I would like to go to Applebees for lunch insted. The money is almost the same. Well - some of us have to work....
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Filthy, nasty shop
Posted by Austinlindy on 03/01/2010
Stopped at kfc/ long john silvers in Santa Rosa. The shop was so filthy and nasty. Kids fooling around, messing up orders and the food was nasty. If the health department walked in it would have been closed down it was so bad, especially the food prep area. Someone needs to take control here before someone gets really sick. It has put me off Long John Silvers for good.
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Posted by Anonymous on 2010-03-01:
Yet, you still ate their food.


Posted by PepperElf on 2010-03-01:
good point

if it's so dirty that you think the health department would close it down, why would you ever put something they make into you mouth and swallow?
Posted by Anonymous on 2010-03-01:
seafood is bad enough,but 'fast seafood' ?


Posted by i_am_canadian on 2010-03-01:
He never actually did say that he 'ate' at this restaurant. One could assume he did, but if he was like me in those circumstances he would have walked right back out.
Posted by PepperElf on 2010-03-01:
"messing up orders and the food was nasty."

sounds like they ate
Posted by Anonymous on 2010-03-01:
They wouldn't have known the food was nasty had they not eaten.
Posted by Anonymous on 2010-03-01:
I been to LSJ a couple of times I hate seafood, so all I got was chicken and fries not bad for a fast food fish joint.

But if the place is a mess and the prep area is nasty why would u eat there?
Posted by i_am_canadian on 2010-03-01:
I see it now, your'e right.
Posted by madconsumer on 2010-03-01:
did YOU contact the local health department and file a complaint??
Posted by i_am_canadian on 2010-03-01:
If it was as bad as he described to the point where someone could get sick, I probably would have. Forget talking to the manager.
Posted by Ytropious on 2010-03-01:
There's not really enough details, you just say the food prep area was nasty. What you think is nasty might be normal food scraps that happen when you PREP FOOD in that area. It happens OP. The store having kids running around shouldn't reflect poorly on the store, but the parents who don't watch them.
Posted by Starlord on 2010-03-02:
I always heard the statement that if you went into the kitchen of a fine dining restaurant, you would not want to eat there. True, food preparation is not a particularly appetizing experience, and fast food sometimes appears really disgusting. However, if you are familiar with the process, you know what is normal and what is over the top. The OP may feel it was filthy, and I may look at it and say, "Another day in Paradise." ROFL
Posted by PepperElf on 2010-03-02:
then again sometimes i wonder how people's individual kitchens would hold up to the health codes.

i use to know where to go online - for VA beach at least - to find the most recent health code violations. been a while since i looked at them, so it'll take some time to find the best web page for it
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Barstow Store #31860 ~ Ticket # 2605 @ 4:43pm
Posted by Tammi Sue on 02/27/2010
BARSTOW, CALIFORNIA -- My husband and I waited in the drive thru for at least 15 minutes with only 1 car in front of us. I got out and went into the store to see what was taking so long. When I got into the store they only had 1 young man working both the drive thru and the front counter, So I ask the cook where the manager was and he said "Tammy is on the phone." This explains why the young man was by himself. Then after about 5 minutes Tammy the manager came out and when I told her how long I had been waiting then all she had to say was that she had to count the drawers for the next shift. It took 20 minutes to get 1 Fish and Chicken Combo. Even though I was inside the restaurant it was rang up in the drive thru. However I do not think the young man Michael A. was at fault, I believe that it was the rude managers fault, she should have been helping customers instead of talking on the phone.

I WILL NEVER GO TO THE BARSTOW, CALIFORNIA, LONG JOHN SILVERS RESTAURANT #31860 AGAIN. Also the telephone # on the receipt is incorrect. Barstow's area code is 760 not 909 as printed on the receipt.
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Posted by Anonymous on 2010-02-27:
That poor guy. Hope he gets the next day off for having to do everything by himself.
Posted by Skye on 2010-02-27:
OP, I can understand your frustrations, but sometimes fast food isn't that fast.

Did you at least enjoy your meal?
Posted by Anonymous on 2010-02-27:
Somehow I only read that as one guy that was working. So, there was a cook and a front counter person. Still that's a bit of a skeleton crew to be working fast food.
Posted by Venice09 on 2010-02-27:
Yes, they were shorthanded, but it wasn't necessarily the manager's fault. Was it a personal or business call? You probably don't know. And if she had to count the money for the next shift, she probably couldn't put it off. There is nothing in your review to convince me that the manager was rude.
Posted by Ytropious on 2010-02-27:
"all she had to say was that she had to count the drawers for the next shift."...well then she obviously wasn't on the phone then was she? That doesn't make her rude AT ALL op, it makes her short handed and nothing more.
Posted by Anonymous on 2010-02-27:
It's too bad you didn't get your fish in a flash. However, did it cross your mind that maybe Tammy was on the phone trying to call the next shift in early?? And if the policy is for the manager to count the money before the next shift arrives, I guess that's what needs to be done then.
Posted by Starlord on 2010-02-28:
Two people working an LJS is not enough people. The manager does have the responssibility to see that the oncoming shift has a correct cash drawer, so that takes out half your crew onsite. People complain about the time it takes to prepare food, then turn around and complain whenit is fast that it has obviously been made too long and kept under heat lamps You cannot have it both ways. Just imagine a server plopping a raw or frozen entree in front of you and saying that you couldn't get it any faster. LOL I have worked in restaurants, and can see both sides. In this case, I do not see that the manager was rude.
Posted by Fufu487 on 2010-02-28:
It sucks it took so long to get your food. I imagine they were short staffed and the manager was out of people to call in. The worker probably told you the manager was on the phone because disclosing they are counting the cash drawers may be a risk.
Posted by CrystalSword on 2010-02-28:
Very true, Fufu....not a good idea to advertise the the cash is out of the safe....especially these days.
Posted by LJS_worker on 2010-03-06:
Ok, I work there! What day did you go in? I was working there the day you posted this "complaint".
Anyway, Michael is the Assistant Manager. That week we got new registers. The company was recently bought out by other people so all the procedures have changed.

Also, keep in mind that it takes 4.5 mins to cook the fish you ordered. If you came in during the "down time" then all orders are cooked as they are ordered. What if that ONE car in front of you ordered a family meal with 2 or 3 sides, plus shrimp, plus lobster bites? Everything takes time to cook. Do you want us to serve you uncooked fish? No. And we dont want to serve anyone uncooked fish!

And as for Michael being alone, since the new owners took over, they cut hours drastically. So there is usually only one person working the drive thru and front counter during the "down time".

And Tammy, she is the nicest person/manager anyone will ever know. She has a lot of responsibilities you do not even know about. She actually might have been on a conference call that day. She has to be on those once a week.
Posted by Venice09 on 2010-03-06:
Great information, LJS worker. Thanks for posting it.
Posted by LJS_worker on 2010-03-12:
Haha your welcome. People just dont realize what goes on in a fast food restaurant. What all we have to do. Apparently some people think the food they order magically appear cooked and ready for them.

Posted by Venice09 on 2010-03-12:
I think I have a pretty good idea what goes on from reading posts on sites like this by fast food workers. Also, my son worked at Wendy's, and when I'd pick him up sometimes I would sit inside while waiting for him and just observe what goes on behind the counter. I think the people who use the drive-thru are mostly the ones who don't realize what it takes to get their food.
Posted by ronald cummins on 2011-11-09:
after eating at long johns the last two times i have gone home with stomache cramps and the runs ,looks like they would wise up and stop using hydrated cooking oil like most other resturants have needless to say i will not return
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Posted by Sassy38 on 01/27/2010
We have always been satisfied with the prompt friendly service at Long John Silvers and eat there quite often. The food has always been well prepared and quickly served by friendly personel.
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Posted by WISKEY on 05/18/2009
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Posted by Slimjim on 2009-05-18:
Their website isn't the only thing poor about Silvers. Do that ever serve anything on the menu that isn't soggy?
Posted by BokiBean on 2009-05-18:
I just completed their Long John's survey and had no trouble logging on. If you have given Long John's feedback there before, you have to wait 6 weeks to enter again....
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Good Service, Fish?
Posted by WallyWanda on 04/19/2009
Service was outstanding, Robert went out of his way to give us the best options to save us money. Fish was too greasy & salty. The grease saturated the napkin, Combinations were limited.
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Posted by madconsumer on 2009-04-19:
i no longer eat at long john silvers. last time i was there, the fishy was greasy, and over breaded. about the only thing i liked was the coleslaw.

very helpful.
Posted by Novus on 2009-04-19:
It is way too greasy, so much that, I'm usually full after the first piece of fish. The service is always outstanding though.
Posted by Anonymous on 2009-04-19:
I don't like fish the only thing I get there is the chicken and slaw.
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My Children Were So Scared They Didn't Want To Stay And Finish Their Food
Posted by Tgb on 04/17/2009
WACO, TEXAS -- I visited the Waco TX location on 6th st. with my two children today and I was not happy! The employees were loud, unprofessional, and just ghetto! While getting our drinks they were talking about how one of the employees has stabbed someone!!! While we were eating my kids said " mommy can we just go I don't feel comfortable here". I've never been to a restaurant with this type of atmosphere. All the loud inappropriate conversation was uncalled for! I work in a restaurant myself and we strive to make every customer feel at home.

I would be ashamed as a manager to have this type of behavior at my establishment! I will never subject my children to this again! I hope something gets done about it.
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Posted by msnanny on 2009-04-17:
What did the manger say when you brought it to his attention?
Posted by Amateras on 2009-04-17:
I've been to that same one and I did not care for the food. I do remember the women talking about things I did not care to hear about....one of them being the manager.
Posted by DRVROFRED on 2009-04-17:
This reminds me of another large chain restaurant where two of the girls were talking as the one complained about how miserable she was with her "female problems" and made sure to share with the other employee some gross details. I got up and cancelled our orders and brought it to the managers attention who was female. I got the generic reply of how sorry she was. We had of course lost our appitite and left. Sorry to hear your kids were so frightened by the conversation.
Posted by sarahnkrystal on 2009-04-18:
Last time I was in Stop n shop with my daughter the organic food was next to the florist and the girls who were working there were talking about their favorite sexual positions and who was the best f they ever had.....Employees really need to watch what they say around customers.
Posted by Anonymous on 2009-04-18:
snk, can you tell me the location of this Stop n Shop?
Posted by Nohandle on 2009-04-18:
Right next to the Kiss & Tell Motel, C2O!! At one time we consumers were amazed at how unprofessional some employees had become...talking on cellphones, chatting with co-workers while the customer stood there and ignoring the customer in general. Discussing your latest sexual encounter is taking it too far. Most adults don't care to hear it, children present or not.
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Tiny Shrimp, Large Portions
Posted by Amateras on 04/13/2009
WACO, TEXAS -- The last time I was at Long John Silvers was when I was a kid, about 8. I loved going there because of the tartar sauce. Yum!

Wow! I can not believe how much that restaurant has changed. The portions were huge and the shrimp, so disappointing. I picked off the batter to reveal a tiny shrimp, which looked like a massive shrimp with the batter on.

The fries were great, but the tartar sauce was terrible.
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Posted by Anonymous on 2009-04-13:
Tiny shrimp.... makes sense in a sentence, but not on a plate.
I never liked LJS myself, but I do remember that malt vinegar they had. That was good.

Posted by Slimjim on 2009-04-14:
This isn't the first complaint we've seen about tartar sauce. At least, it's not the silliest.
Posted by Anonymous on 2009-04-14:
LOL. Stop it Slim.

Yeah I agree with OP. Every since LJS became yet another YUM! brand its gone the way of all other YUM! acquisitions such as Taco Bell, Pizza Hut and KFC. I guess somebody at YUM! figured out Americans will buy low quality crap so long as its packaged in a familiar wrapper and ya got KICKEN cool commercials. And that really makes me angry.
Posted by Anonymous on 2009-04-14:
Nothing better than a tarterbiz review to get the day started, LOL...
Posted by Anonymous on 2009-04-14:
Im shocked that LJS is still around
Posted by CS4 on 2010-07-13:
If your local LJS has gone down hill, it's because it is NOT owned by YUM. The YUM objective is to own 20% of the units and 80% to franchise operators. The Waco LJS were sold to Ken Durrett (KD Foods)located in Jacksonville, TX. Very "hands off" owner and real work of art as he worked for his father's company (Southern Multifoods) and his own father fired him. YUM oversight is virtually non existant and the expierienced staffs, of the now down to 2 LJS stores, have gone. Read the other comment, and wonder "that's the best people available to hire?"
Posted by goduke on 2010-07-13:
I get what you are saying, CS4, but from a brand experience standpoint, Yum had better rethink their perspective. If I have a rotten experience in an LJS, I'm not going to ask whether it's corporate or franchised. I'm going to see the LJS name and extrapolate to the whole.

Anyway, Iggy's has much better fish than LJS ever thought of having....
Posted by CS4 on 2010-07-13:
LJS is just the step child of YUM. KFC is the cash cow. Watch the stock of YUM. If KFC does good, so does YUM stock.

goduke, there is no Iggy's in Waco. Is that the one about 30hrs. down the road in RI. If so, thanks for the tip, I will be taking a trip through there in Sept. It's my seafood extravaganza.
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