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L'Oreal USA, Inc.

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22 Reviews & Complaints

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Posted by Magnoliagirly on 08/24/2010
Tonight, based on extensive reviews and articles in Vogue, etc...I tried INOA haircolor at Salon Metro in Florida. The stylist is very experienced, and I have had all over color for 6 years with Redken and Aveda, most recently. This is the most unflattering result I have ever seen, the color is very flat with no dimension or shine. Overall, in 6 years of salon coloring, this is by far the worst result I have had. I will NEVER use this product again and will immediately return to Aveda.

More expensive than any haircolor I have ever had in 6 years for the least beautiful result. Be aware this haircolor is not good at all.
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Posted by Jrodriguezfl on 2010-08-24:
Is this your first time trying the INOA haircolor over the Redken and Aveda? The reason I ask is because when I tried using a different brand of hair color over previous all over color, alot of times the ingredients in the new dye clash big time with the previous brands. I talked to so many stylists and learned alot about hair dyes and some contain metallics that actually coat your hair shaft permanently, which could cause a much different result when coloring again. Hopefully you can at least get a refund on your services but I would try to get some info on the hair dye that was applied.
Posted by Anne on 2012-01-13:
Hi, live in the UK and switched to INOA to avoid ammonia. But this week my salon told me that L'oreal have taken back all their INOA products because they are bringing out an updated version which is simpler to mix. This just does not ring true - if it was purely a case of easier mixing why go to all the trouble and inconvenience of a recall of the original product? Maybe I am too suspicious but something does not seem right here. Anyone else heard anything about this ?
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Advertisements Using Kids to Look Like Adults
Posted by Stacier220 on 08/18/2012
The new L'oreal commercial for lipstick has a girl who must be 12. Commercial is inappropriate as she grabs the guys head to make out with him. Wow marketing for the wrong people and making little kids a little too grown up.
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Posted by clutzycook on 2012-08-19:
Are you sure she was 12? I always think people are younger than they are. And certain people, like models, are even harder tp determine their age.
Posted by Bonnie on 2012-10-03:
She looked even younger than 12, I thought ... I was shocked towards the end, when the camera panned in on her face ... she looked more like an 8 year old with a LOT of makeup ... and even if she is 16 .... they purposely chose a model (girl) who definitely looked wayyyyy younger than what was appropriate ... It's really quite scary I think ... and I will certainly think twice about purchasing ANYTHING with the L'Oreal name on it !
Posted by JDL on 2012-11-13:
This add is so disturbing to me. I have two girls, 10 and 11. There are no words for how inappropriate this add is. I will NEVER buy anything made by L'oreal again. I can't. Unbelievable!
Posted by Eileen on 2013-01-25:
I can't believe they think using a child for this ad is appropriate... with all the pediphiles and child trafficing.. it makes me sick to see children exploited.. they should be ashamed of theirselves....
Posted by Karen on 2013-01-30:
I agree with all of you. I was very shocked to see a child made up and modeled as an adult. Wrong and Inappropriate. You are not focussing on your woman audiance and need to reconsider your advertising...Very upset!! Put me back from buying the product!!
Posted by consumer on 2013-03-28:
Other sites say this model is 18. Regardless, she looks 12 or 13 to me, and her use by L'Oreal in an ad with provocative sexual overtones is clearly deliberate and, for this company, shameful. Eighteen or not, they are capitalizing on her childlike appearance in a way that should be criminalized.
Posted by Larry on 2013-05-31:
She is Barbara Palvin and is 19 years old. She is a "doll baby", not in a sexual way, just cute as a pin!
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Loreal Web Sites: No E-Mail Contacts. Customer Service Is Horrible!
Posted by McGRATH CREATIVE on 08/18/2007
NONE of the Loreal Web Sites had any other contact information other than the 1888 4-LOREAL or 1-888-456-7325 phone number or thei mailing address. Why have a web site that touts having "COLOR EXPERTISE" specialists to help you as the customer. Yet there is no way of contacting them or anyone for that matter. And NOT EVEN AN E-MAIL ADDRESS to send questions to. By the time I mailed a letter to the only contact info besides the 888 number that does n ot work, I would have gotten the information somewhere else. In fact I did find your customer service number. 212-818-1500, which works but of course is not even a toll free number. I thought Loreal was a Fortune 500 company. If it is, then it is PATHETIC that I am charged long distance in order to call to get a simple question answered.

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Posted by Anonymous on 2007-08-18:
Don't be so cheap
Posted by grandma005 on 2007-08-18:
There is a website for L'Oreal. Google L'oreal and you will find it. Its under contact us. SloMo what are you talking about being cheap? A big compamy like this should have a toll free #.
Posted by tnchuck100 on 2007-08-18:
They don't appear to have a direct email address. But you can contact them via their web site. Use the scroll bar on the right side of the "Contact Us" page. Just a little way down there is a target for "CONTACT FORM". It asks for your email address to respond to you. It is a little obscure but it is there. I hope this helped you.
Posted by McGRATH CREATIVE on 2007-08-18:
Sorry, I am not cheap. I am disabled and went from a six figure income to less that $19,000. per year. That is a HUGE shock to MY system. I literally never knew the price of a loaf of bread, or gallon of milk or a dozen eggs until I became disabled. I live on only my Social Sceurity Income. No under the table work or cash. In addition to the fact that of what little I get to live on per month, over $870/month is for medical expenses alone. Could you live off of less tha 17% of your current annual income and not worry about the cost of a long distance call? And who, with an income like mine less half of my income for my medical can afford a cell phone? Wake up people. I have a Master's degree and three undergraduate degrees, graduated Summa Cum Laude with a 3.91 GPA, then had a VERY successful career with four Fortune 500 companies including Mattel, Better Homes & Gardens publisher Meredith Corporation, Lands End and Nordic Track as Creative Director for 20 years. So do not call me cheap. Too bad you are so judgemental.
Posted by Anonymous on 2007-08-18:
McGRATH CREATIVE, its a shame how the world builds a person up just to dump the person on the side of the road. I know how hard it is to start over and I know how it is to be disabled.

Once they find out they start by treating you different and the talking down to you with little to no respect, The next thing is you on your own to face it all over again. I think its because people can bearly handal what they got and don't have time to help there "friend".

Please go to this site and you will have the option of who you want to contact. This should work and may God bless you in Jesus name
Posted by Ponie on 2007-08-19:
Sorry to hear of your misfortune. However, during the hey-day of making the six figure income, did you think of putting something away for a rainy day? When I was working for someone else, each time I got a raise I waited until a payday that was cut and dried, e.g, no overtime, no incentives, etc. I then figured 80% of the increased take home pay and added that to my savings, IRA, 401(k), etc. Too many people live beyond their means and then receive a horrendous jolt when things go south.
Posted by McGRATH CREATIVE on 2007-08-24:
I would not have qualified for Social Security Disability if I kept my 401k or IRA or Roth IRA or CD's. They honestly want you to be broke, broke, broke. You can have a home if you can make the payments and you can own a vehicle worth up to $ 6,500.00 in Colorado. That is it. ANY kind of Savings is considered money you could cash out and use to live. It really is pathetic. Thanks to Lidman who has obviously been there and "really" understands all the rules and regulations you have to comply with. I will make it back on my feet as a freelance Art Director/Graphic Designer as soon as I can figure out a way to get, borrow or earn the money to upgrade my computer system without losing the money to Social Security or Housing or Medicare. It ain't all that easy. I need $5,000 to $7,000 for a System 10 harddrive and monitor, scanner with transparency option, Color Laserprinter with Postscript, plus ALL new software and I have 185 application to buy. And you know what $7,000 is a BARGAIN. In 1994, I spent $ 20,000.00 for the equipment I have now that is outdated.
Posted by rednanamama on 2008-07-03:
I completely agree - I colored my hair last night using color experte #5.3 with horrible results - I also could not find any USA contact info to ask what to do! And tomorrow if 4th of July, 2008. What a shame - yes, I used contact info but no response of yet!! I have been on line trying ti find Loreal help for 2 hours with disappointing results.
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My Head Hurt for 3 Days & 3/4 of My Hair Fell Out! I'm in Tears.
Posted by Siggy222 on 07/29/2012
Before & After using Loreal's Frost & Design :(
Before & After using Loreal's Frost & Design :(
JACKSONVILLE, FLORIDA -- I've been using Loreal hair color, Frost & design & Hair lightning products since I was 17 yrs old. I am 49 now. I know how to use the products correctly. Approx. between Oct. 2011 & Jan.2012 I bought Loreal's Frost & Design here in Jacksonville FL. May 2012 the Friday before Easter Sunday I used the Frost & Design on my hair. As it was on my head I asked my family members if they smelled it because I smelled nothing at all & there is always a particular smell while using it. I thought maybe it is now odorless, although it did not say that on the box.

After rinsing my hair & blowing it dry I noticed that I did not have a noticeable lighting effect in my hair as usual. Approx 3 to 4 days later the top of my head hurt so badly that I put aloe Vera gel & tea tree oil on it & saturated it to ease the pain, I left it on for 2 days straight. Once I washed the aloe Vera gel & tea tree oil out of my hair, I had hand fulls of my hair in my tub & in my hands. I just cried uncontrollable. My hair continued to fall out for about a month and a half after that. My hair was very thick & curly & now I look like I have had recent radiation and chemo.

There are no words to describe how I feel. I did call Loreal & they said they would pay for my doctors visit but assured me it was not due to their product & no one else has had this happen to them. Most of my hair came out at the roots and some hair broke off. I made an appt with my doctor & he ran many tests & told me that nothing at all showed up in my blood work to show any medical reason as to why my head hurt for 3 days & lost most of my hair thereafter. I have loved & trusted Loreal all my life. Now, I am so afraid to ever use any Loreal hair products ever again. Every woman LOVES their hair & I surely loved mine.

Now I wear hats & my smile is gone. I plan on hiring a lawyer for justice & compensation. Women, be careful & I say "Save your used empty boxes for proof for at least a week after you have colored your hair, just in case this happens to you." If this has happened to any one else, please call Loreal & write a report here. There must be a re-call asap & all victims need to be compensated. I'd prefer just to have my hair back as it was, but it is too late for me. (extremely sad)
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Posted by Alain on 2012-07-29:
You can contact L'Oreal USA Corporate Headquarters (575 5th Ave., New York, NY 10017-2446) about this by calling 1-218-818-1500 or e-mailing info@us.loreal.com
Posted by trmn8r on 2012-07-29:
It will be interesting to see if there are other complaints. If not, the lawsuit will be a tough slog.
Posted by Cookies for breakfast!!! on 2012-07-29:
Is this it? It does say new formula, humm. Thanks for the warning!

Frost and Design Dramatic Hi-Precision Pull-Through Cap Highlights have a new time-saving formula that leaves you with a delectable swirl of creamy highlights for a sun-kissed glow. Pull-Through Cap lets you select the exact strands you want lightened so that you can avoid messy mistakes and unwanted results. Choose from two different styling hooks to create subtle or bold highlights. Finish with a toning rinse to infuse hair with extra shine.
Posted by DebtorBasher on 2012-08-02:
Did you also check the aloe Vera gel & tea tree oil you used? I know you had a problem with the pain before you used it, but it seems your hair started to fall out as soon as you used the gel, which was 3-4 after the L'Oreal.

I'm not doubting that you've suffered from this and believe me, with hair down to by butt, I can well understand how upsetting this would be to anyone.

If you do plan on hiring a lawyer for compensation, then be careful what you accept from the company. If they offer to pay your doctor bills and you accept that...it may be looked at as a settlement and you may not be compensated any further.

Please keep us posted. Good luck!
Posted by siggy222 on 2012-08-03:
The Aloe Vera gel & the tea tree oil my family uses often for sunburns & such. It is very good for the skin & the scalp, that is why I put it on my head. I wish now I had went to the emergency room though.
Posted by D. on 2012-08-07:
If your scalp is protected by a cap, and you are only highlighting strands that are pulled through the cap, how is your scalp affected and your hair falling out in clumps? Are you sure you are using the frost and design product? In your 2011 photo your hair seems to be highlighted but in your 2012 your hair is not.
Posted by Sabrina on 2013-05-27:
I have just used L'Oreals hair dye as well and upon searching to see if anyone had similar results I found this. My hair has been falling out in several strands EVERY single time I run my hand through my hair.
Posted by Lorraine on 2013-06-09:
This is scary! I've been using Loreal or Nice n Easy to color my hair for 20 yrs. All my hair. I used Loreal the last 2 times as the price was good. My hair's coming out in handfuls for the last 2 months... my hairdresser said not to worry as I still had plenty of hair.... but at this rate?? I notice breaking hair and falling out at the roots, and to me it looks way thinner. Let's keep the comments coming!
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Question About Studio Secrets Anti-Dull Skin Primer
Posted by Bvgdnt1 on 02/05/2012
I think it is a great product, I'm just not sure if you put face lotion on before you use it or not? I guess I will try both ways. Thanks so much.

Beverly Goodnight
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Posted by Anna Molly on 2012-02-05:
Since the primer is used just before applying makeup, I would use your normal face moisturizer first.
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Never Ending Lipstick
Posted by Turp on 01/15/2011
I have a tube of your Loreal Endless lipstick in 200 rose.
I am unable to use this because it is so drying to my lips
that when I apply it, my lips end up chapped and peeling.
I don't have this problem with other brands. I have no choice
but to throw it away. I bought it because of your claim
that it lasts longer, but it's not worth the discomfort I
had to pay the price you require.
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Posted by Skye on 2011-01-15:
Return it to the store you purchased it from, with your receipt and tell them you are having a reaction to it, and would like a refund.
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Poor Pump
Posted by Ladybug3209 on 09/20/2010
I normally prefer my makeup with a pump because it keeps bacteria from your skin from getting in the makeup. However, I've had nothing but problems with this product. The pump constantly plugs up and instead of gently coming out it literally shoots out and all over everything. I can't tell you how many times I've been dressed up to go out the door and had to change because of the projectile pump on this thing. I finally just threw it away.
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Posted by Anonymous on 2010-09-20:
Have you considered wearing something over your clothes while applying your makeup? Salon capes, which are inexpensive and can be purchased in any beauty supply store are ideal for this purpose, or you can improvise with things you have around the house, like clipping a towel over your clothing,etc.
Posted by Pinot1999 on 2012-09-24:
I have also had a lot of issues with this product squirting across the room and onto my curtains and shower curtain, both which are white. I can not get the stain out, and I have tried everything.
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Visible Lift foundation screw top
Posted by TN Jennie on 06/18/2010
I am writing to let you know the screw top, which I believe is plastic, has split in several places. The product itself is great, no complaints there, just the packaging.
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Eye liner
Posted by Jany banana on 05/28/2010
I purchased EXTRA INTENSIVE Liquid pencil eyeliner..Used it several times and I have no idea how to extract (refill) more pencil.. to the tip...
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I Ain't Got Nobody.. But Now I Do!
Posted by Venice09 on 03/30/2010
L'Oreal EverStrong Bodify Shampoo
L'Oreal EverStrong Bodify Shampoo
I have baby fine, fragile hair that's poker straight. I am always looking for products to give it a boost, and the proof is in my collection of shampoos, conditioners, hairsprays, gels and mouse, all used just one time before being retired to The Home under the bathroom sink. So when L'Oreal came out with its new EverStrong line, I tried to ignore it because I didn't want to be tempted to buy another product that would be used only once. But then something came along to convince me to open my wallet, and that was The Almighty Coupon! There's nothing like a coupon and a sale to get me to try a product.

I am happy to report that L'Oreal's EverStrong Bodify Shampoo out performed all the products in my graveyard under the sink, and even gave me better results than Pantene Full and Thick shampoo, my old standby. I noticed the difference after the first use, just like it says on the bottle. My short, fine hair felt stronger and was easier to style with the blow dryer, but it didn't feel covered in product like some others seem to do. It had a lot of fullness that felt very natural. The shampoo is thick and creamy and lathers very well. And of course, as advertised, it is sulfate-free. I was so pleased that I found another coupon and ran out to get the conditioner.

I don't usually recommend hair products because everyone has different issues and uses different styling techniques, but I think anyone with hair like mine who styles with a blow dryer will not be disappointed with EverStrong. I think this shampoo would also address some of the problems men have with their hair, and the smell is appropriate for everyone.

So, what are you waiting for?.. Go get yourself a tube of L'Oreal's EverStrong Shampoo! And if you're not looking for some body, there are other varieties, too.
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Posted by Alain on 2010-03-30:
My wife loves their products and coupons, too, Venice! Good review!
Posted by Anonymous on 2010-03-30:
Good review! I have the opposite problem with my hair, but I'll definitely give their products a look next time I'm at the store.
Posted by Ytropious on 2010-03-30:
Good stuff. I've been meaning to write a review about this L'Oreal face wash but I want to give it a little more time.
Posted by Venice09 on 2010-03-30:
I was thinking of giving the shampoo a little more time before praising the results, but I was just so pleased, I couldn't help myself. And it does come in different varieties. I think there was a smoothing one, but I really didn't give it much attention because that's the last thing I need.

Thanks, everyone.
Posted by Anonymous on 2010-03-30:
I have baby fine straight hair too. I will have to try this. VH
Posted by Slimjim on 2010-03-30:
Good review Venice. I'll have to try this L'Oreal--becuase I'm worth it.
Posted by DebtorBasher on 2010-03-30:
Thanks for the review. I don't have thin hair, but it seems to pull an 'Ejack' on me and goes limp. Maybe I'll check this out and see how it works for me.
Posted by Venice09 on 2010-03-30:
If you try it, yaya, let me know what you think. I used it again and am still pleased.

I'm worth it too, Slim!.. that's why I also bought the conditioner. That's something I never do .

Well.. I don't know if this will help ejack, but you certainly can give it a try, DB!
Posted by Anonymous on 2010-03-30:
I'm almost out of the Herbal Essence that I use and have been wanting to try a new product. So this review is good timing
Posted by DebtorBasher on 2010-03-30:
I used to love the smell of Herbal Essence...until they changed it.
Posted by Anonymous on 2010-03-30:
Yeah I don't like the new Herbal Essence as much either
Posted by Nohandle on 2010-03-30:
I also have short, fine, straight hair but mine is thick as mud. That helps a great deal in my case but I still don't have any body in my hair. I'll give this product a try. It might even cut down on the use of a curling iron. Thanks.
Posted by Venice09 on 2010-03-30:
Speaking of smell, you might not be crazy about the smell of this shampoo. I'm really sensitive to smells, and this wasn't my favorite but not overpowering either.

Nohandle, I use the cold shot on my blow dryer to style, and my hair seemed to hold it's shape better with this shampoo. That's what surprised me the most. It just seemed more manageable. And my hair still looked good the next day, but I did also use gel and hairspray.
Posted by Anonymous on 2010-04-03:
Venice, I love you for this review! I tried the L'Oreal shampoo and conditioner today. My hair is so soft and full of body, even my brother noticed. I agree about the smell. It doesn't smell as nice as Herbal Essence, but my hair looks great so I can deal with the smell.
Posted by Venice09 on 2010-04-03:
Yaya, I was just going to post here again today to say that I finally used the conditioner and love it as much as the shampoo. And I hardly ever use conditioner because that's the last thing I need.

I'm so glad you got the same results I did. As I said, I usually don't recommend hair care products because I am usually disappointed with the ones recommended to me. But I was just so pleased with my hair after only one use of the shampoo that I had to share my experience.

Even if I stop loving it sometime down the road, I'll still be grateful for all the good hair days I had using this shampoo. And with sulfates getting such a bad rap lately, it's nice to know this is sulfate free!
Posted by lmht81 on 2010-08-14:
Oh my gosh, I was going to post a similar review and go figure I come across YOURS! I have a feeling we'll be great "friends"! ;)

So, my hair is just like yours, only long - and I also typically use another brand but my local walmart was out, and this was on sale - so lazy me said f-it, I'll try it. AMAZING. Now the only thing that worries me is EVERY time I fall in love with a product it gets discontinued. Fingers crossed, because this stuff is the bees knees!
Posted by Venice09 on 2010-08-14:
If anyone's the kiss of death, it's ME! Every time I find something I think I can't live without, it's either discontinued or the formula changes.

I've been meaning to post an update on this review. I'm still using this stuff and it's still working great. Sometimes the thrill wears off and it's not as good as you originally thought, but these products are still going strong. I'm so glad you tried it. I was hesitant at first because nothing is ever what I expect it to be. I have so many products that I only used a few times and are now taking up space. But so far this shampoo and conditioner have withstood the test of time. Now let's just hope they don't change it!
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