L'Oreal USA, Inc.

Star Star Half star Empty star Empty star
2.7 out of 5, based on 3 ratings and
22 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
My Head Hurt for 3 Days & 3/4 of My Hair Fell Out! I'm in Tears.
Posted by on
Rating: 1/51
JACKSONVILLE, FLORIDA -- I've been using Loreal hair color, Frost & design & Hair lightning products since I was 17 yrs old. I am 49 now. I know how to use the products correctly. Approx. between Oct. 2011 & Jan.2012 I bought Loreal's Frost & Design here in Jacksonville FL. May 2012 the Friday before Easter Sunday I used the Frost & Design on my hair. As it was on my head I asked my family members if they smelled it because I smelled nothing at all & there is always a particular smell while using it. I thought maybe it is now odorless, although it did not say that on the box.

After rinsing my hair & blowing it dry I noticed that I did not have a noticeable lighting effect in my hair as usual. Approx 3 to 4 days later the top of my head hurt so badly that I put aloe Vera gel & tea tree oil on it & saturated it to ease the pain, I left it on for 2 days straight. Once I washed the aloe Vera gel & tea tree oil out of my hair, I had hand fulls of my hair in my tub & in my hands. I just cried uncontrollable. My hair continued to fall out for about a month and a half after that. My hair was very thick & curly & now I look like I have had recent radiation and chemo.

There are no words to describe how I feel. I did call Loreal & they said they would pay for my doctors visit but assured me it was not due to their product & no one else has had this happen to them. Most of my hair came out at the roots and some hair broke off. I made an appt with my doctor & he ran many tests & told me that nothing at all showed up in my blood work to show any medical reason as to why my head hurt for 3 days & lost most of my hair thereafter. I have loved & trusted Loreal all my life. Now, I am so afraid to ever use any Loreal hair products ever again. Every woman LOVES their hair & I surely loved mine.

Now I wear hats & my smile is gone. I plan on hiring a lawyer for justice & compensation. Women, be careful & I say "Save your used empty boxes for proof for at least a week after you have colored your hair, just in case this happens to you." If this has happened to any one else, please call Loreal & write a report here. There must be a re-call asap & all victims need to be compensated. I'd prefer just to have my hair back as it was, but it is too late for me. (extremely sad)
Read 8 RepliesAdd reply
User Replies:
Alain on 07/29/2012:
You can contact L'Oreal USA Corporate Headquarters (575 5th Ave., New York, NY 10017-2446) about this by calling 1-218-818-1500 or e-mailing info@us.loreal.com
trmn8r on 07/29/2012:
It will be interesting to see if there are other complaints. If not, the lawsuit will be a tough slog.
Cookies for breakfast!!! on 07/29/2012:
Is this it? It does say new formula, humm. Thanks for the warning!

Frost and Design Dramatic Hi-Precision Pull-Through Cap Highlights have a new time-saving formula that leaves you with a delectable swirl of creamy highlights for a sun-kissed glow. Pull-Through Cap lets you select the exact strands you want lightened so that you can avoid messy mistakes and unwanted results. Choose from two different styling hooks to create subtle or bold highlights. Finish with a toning rinse to infuse hair with extra shine.
DebtorBasher on 08/02/2012:
Did you also check the aloe Vera gel & tea tree oil you used? I know you had a problem with the pain before you used it, but it seems your hair started to fall out as soon as you used the gel, which was 3-4 after the L'Oreal.

I'm not doubting that you've suffered from this and believe me, with hair down to by butt, I can well understand how upsetting this would be to anyone.

If you do plan on hiring a lawyer for compensation, then be careful what you accept from the company. If they offer to pay your doctor bills and you accept that...it may be looked at as a settlement and you may not be compensated any further.

Please keep us posted. Good luck!
siggy222 on 08/03/2012:
The Aloe Vera gel & the tea tree oil my family uses often for sunburns & such. It is very good for the skin & the scalp, that is why I put it on my head. I wish now I had gone to the emergency room though.
D. on 08/07/2012:
If your scalp is protected by a cap, and you are only highlighting strands that are pulled through the cap, how is your scalp affected and your hair falling out in clumps? Are you sure you are using the frost and design product? In your 2011 photo your hair seems to be highlighted but in your 2012 your hair is not.
Sabrina on 05/27/2013:
I have just used L'Oreals hair dye as well and upon searching to see if anyone had similar results I found this. My hair has been falling out in several strands EVERY single time I run my hand through my hair.
Lorraine on 06/09/2013:
This is scary! I've been using Loreal or Nice n Easy to color my hair for 20 yrs. All my hair. I used Loreal the last 2 times as the price was good. My hair's coming out in handfuls for the last 2 months... my hairdresser said not to worry as I still had plenty of hair.... but at this rate?? I notice breaking hair and falling out at the roots, and to me it looks way thinner. Let's keep the comments coming!
Close commentsAdd reply
I Ain't Got Nobody.. But Now I Do!
Posted by on
I have baby fine, fragile hair that's poker straight. I am always looking for products to give it a boost, and the proof is in my collection of shampoos, conditioners, hairsprays, gels and mouse, all used just one time before being retired to The Home under the bathroom sink. So when L'Oreal came out with its new EverStrong line, I tried to ignore it because I didn't want to be tempted to buy another product that would be used only once. But then something came along to convince me to open my wallet, and that was The Almighty Coupon! There's nothing like a coupon and a sale to get me to try a product.

I am happy to report that L'Oreal's EverStrong Bodify Shampoo out performed all the products in my graveyard under the sink, and even gave me better results than Pantene Full and Thick shampoo, my old standby. I noticed the difference after the first use, just like it says on the bottle. My short, fine hair felt stronger and was easier to style with the blow dryer, but it didn't feel covered in product like some others seem to do. It had a lot of fullness that felt very natural. The shampoo is thick and creamy and lathers very well. And of course, as advertised, it is sulfate-free. I was so pleased that I found another coupon and ran out to get the conditioner.

I don't usually recommend hair products because everyone has different issues and uses different styling techniques, but I think anyone with hair like mine who styles with a blow dryer will not be disappointed with EverStrong. I think this shampoo would also address some of the problems men have with their hair, and the smell is appropriate for everyone.

So, what are you waiting for?.. Go get yourself a tube of L'Oreal's EverStrong Shampoo! And if you're not looking for some body, there are other varieties, too.
Read 17 RepliesAdd reply
User Replies:
Alain on 03/30/2010:
My wife loves their products and coupons, too, Venice! Good review!
Anonymous on 03/30/2010:
Good review! I have the opposite problem with my hair, but I'll definitely give their products a look next time I'm at the store.
Ytropious on 03/30/2010:
Good stuff. I've been meaning to write a review about this L'Oreal face wash but I want to give it a little more time.
Venice09 on 03/30/2010:
I was thinking of giving the shampoo a little more time before praising the results, but I was just so pleased, I couldn't help myself. And it does come in different varieties. I think there was a smoothing one, but I really didn't give it much attention because that's the last thing I need.

Thanks, everyone.
Anonymous on 03/30/2010:
I have baby fine straight hair too. I will have to try this. VH
Slimjim on 03/30/2010:
Good review Venice. I'll have to try this L'Oreal--because I'm worth it.
DebtorBasher on 03/30/2010:
Thanks for the review. I don't have thin hair, but it seems to pull an 'Ejack' on me and goes limp. Maybe I'll check this out and see how it works for me.
Venice09 on 03/30/2010:
If you try it, yaya, let me know what you think. I used it again and am still pleased.

I'm worth it too, Slim!.. that's why I also bought the conditioner. That's something I never do .

Well.. I don't know if this will help ejack, but you certainly can give it a try, DB!
Anonymous on 03/30/2010:
I'm almost out of the Herbal Essence that I use and have been wanting to try a new product. So this review is good timing
DebtorBasher on 03/30/2010:
I used to love the smell of Herbal Essence...until they changed it.
Anonymous on 03/30/2010:
Yeah I don't like the new Herbal Essence as much either
Nohandle on 03/30/2010:
I also have short, fine, straight hair but mine is thick as mud. That helps a great deal in my case but I still don't have any body in my hair. I'll give this product a try. It might even cut down on the use of a curling iron. Thanks.
Venice09 on 03/30/2010:
Speaking of smell, you might not be crazy about the smell of this shampoo. I'm really sensitive to smells, and this wasn't my favorite but not overpowering either.

Nohandle, I use the cold shot on my blow dryer to style, and my hair seemed to hold it's shape better with this shampoo. That's what surprised me the most. It just seemed more manageable. And my hair still looked good the next day, but I did also use gel and hairspray.
Anonymous on 04/03/2010:
Venice, I love you for this review! I tried the L'Oreal shampoo and conditioner today. My hair is so soft and full of body, even my brother noticed. I agree about the smell. It doesn't smell as nice as Herbal Essence, but my hair looks great so I can deal with the smell.
Venice09 on 04/03/2010:
Yaya, I was just going to post here again today to say that I finally used the conditioner and love it as much as the shampoo. And I hardly ever use conditioner because that's the last thing I need.

I'm so glad you got the same results I did. As I said, I usually don't recommend hair care products because I am usually disappointed with the ones recommended to me. But I was just so pleased with my hair after only one use of the shampoo that I had to share my experience.

Even if I stop loving it sometime down the road, I'll still be grateful for all the good hair days I had using this shampoo. And with sulfates getting such a bad rap lately, it's nice to know this is sulfate free!
lmht81 on 08/14/2010:
Oh my gosh, I was going to post a similar review and go figure I come across YOURS! I have a feeling we'll be great "friends"! ;)

So, my hair is just like yours, only long - and I also typically use another brand but my local walmart was out, and this was on sale - so lazy me said f-it, I'll try it. AMAZING. Now the only thing that worries me is EVERY time I fall in love with a product it gets discontinued. Fingers crossed, because this stuff is the bees knees!
Venice09 on 08/14/2010:
If anyone's the kiss of death, it's ME! Every time I find something I think I can't live without, it's either discontinued or the formula changes.

I've been meaning to post an update on this review. I'm still using this stuff and it's still working great. Sometimes the thrill wears off and it's not as good as you originally thought, but these products are still going strong. I'm so glad you tried it. I was hesitant at first because nothing is ever what I expect it to be. I have so many products that I only used a few times and are now taking up space. But so far this shampoo and conditioner have withstood the test of time. Now let's just hope they don't change it!
Close commentsAdd reply
StarStarEmpty StarEmpty StarEmpty Star
Advertisements Using Kids to Look Like Adults
Posted by on
Rating: 2/51
BALTIMORE, MARYLAND -- The new L'oreal commercial for lipstick has a girl who must be 12. Commercial is inappropriate as she grabs the guys head to make out with him. Wow marketing for the wrong people and making little kids a little too grown up.
Read 7 RepliesAdd reply
User Replies:
clutzycook on 08/19/2012:
Are you sure she was 12? I always think people are younger than they are. And certain people, like models, are even harder tp determine their age.
Bonnie on 10/03/2012:
She looked even younger than 12, I thought ... I was shocked towards the end, when the camera panned in on her face ... she looked more like an 8 year old with a LOT of makeup ... and even if she is 16 .... they purposely chose a model (girl) who definitely looked wayyyyy younger than what was appropriate ... It's really quite scary I think ... and I will certainly think twice about purchasing ANYTHING with the L'Oreal name on it !
JDL on 11/13/2012:
This add is so disturbing to me. I have two girls, 10 and 11. There are no words for how inappropriate this add is. I will NEVER buy anything made by L'oreal again. I can't. Unbelievable!
Eileen on 01/25/2013:
I can't believe they think using a child for this ad is appropriate... with all the pediphiles and child trafficking.. it makes me sick to see children exploited.. they should be ashamed of theirselves....
Karen on 01/30/2013:
I agree with all of you. I was very shocked to see a child made up and modeled as an adult. Wrong and Inappropriate. You are not focussing on your woman audiance and need to reconsider your advertising...Very upset!! Put me back from buying the product!!
consumer on 03/28/2013:
Other sites say this model is 18. Regardless, she looks 12 or 13 to me, and her use by L'Oreal in an ad with provocative sexual overtones is clearly deliberate and, for this company, shameful. Eighteen or not, they are capitalizing on her childlike appearance in a way that should be criminalized.
Larry on 05/31/2013:
She is Barbara Palvin and is 19 years old. She is a "doll baby", not in a sexual way, just cute as a pin!
Close commentsAdd reply
Posted by on
Tonight, based on extensive reviews and articles in Vogue, etc...I tried INOA haircolor at Salon Metro in Florida. The stylist is very experienced, and I have had all over color for 6 years with Redken and Aveda, most recently. This is the most unflattering result I have ever seen, the color is very flat with no dimension or shine. Overall, in 6 years of salon coloring, this is by far the worst result I have had. I will NEVER use this product again and will immediately return to Aveda.

More expensive than any haircolor I have ever had in 6 years for the least beautiful result. Be aware this haircolor is not good at all.
Read 2 RepliesAdd reply
User Replies:
Jrodriguezfl on 08/24/2010:
Is this your first time trying the INOA haircolor over the Redken and Aveda? The reason I ask is because when I tried using a different brand of hair color over previous all over color, a lot of times the ingredients in the new dye clash big time with the previous brands. I talked to so many stylists and learned a lot about hair dyes and some contain metallics that actually coat your hair shaft permanently, which could cause a much different result when coloring again. Hopefully you can at least get a refund on your services but I would try to get some info on the hair dye that was applied.
Anne on 01/13/2012:
Hi, live in the UK and switched to INOA to avoid ammonia. But this week my salon told me that L'oreal have taken back all their INOA products because they are bringing out an updated version which is simpler to mix. This just does not ring true - if it was purely a case of easier mixing why go to all the trouble and inconvenience of a recall of the original product? Maybe I am too suspicious but something does not seem right here. Anyone else heard anything about this ?
Close commentsAdd reply
Question About Studio Secrets Anti-Dull Skin Primer
Posted by on
Rating: 5/51
CITRUS HEIGHTS, CALIFORNIA -- I think it is a great product, I'm just not sure if you put face lotion on before you use it or not? I guess I will try both ways. Thanks so much.

Beverly Goodnight
Read 1 RepliesAdd reply
User Replies:
Anna Molly on 02/05/2012:
Since the primer is used just before applying makeup, I would use your normal face moisturizer first.
Close commentsAdd reply
Never Ending Lipstick
Posted by on
NEW YORK, NEW YORK -- I have a tube of your Loreal Endless lipstick in 200 rose.
I am unable to use this because it is so drying to my lips
that when I apply it, my lips end up chapped and peeling.
I don't have this problem with other brands. I have no choice
but to throw it away. I bought it because of your claim
that it lasts longer, but it's not worth the discomfort I
had to pay the price you require.
Read 1 RepliesAdd reply
User Replies:
Skye on 01/15/2011:
Return it to the store you purchased it from, with your receipt and tell them you are having a reaction to it, and would like a refund.
Close commentsAdd reply
Poor Container Design
Posted by on
NEW YORK, NEW YORK -- Your newest upgrade of the Mega Mousse container has me wondering just how in touch or out of touch you are with your end users. It is apparent that you have no idea who your loyal customers and consumers of your older line of products are. We are NOT fad conscious teens or young adults. They have no product loyalty. We are those 'old farts' that grew up in an age of product loyalty and if it works we stick with it.

Your recent redesign of this product makes the dispensing almost impossible for anyone with arthritic hands. I get insufficient product out of the container with maximum effort. You've got to have the end-users like myself test these things before you release them.

After many years of using this products happily and successfully, I will now have to find a new product with a manufacturer who has some consciousness about use and who values committed customers!

You've lost me!
Add reply
Horrible Customer Service? How About None!
Posted by on
NEW YORK, NEW YORK -- I called the 800 number listed on their website. It directed me to the name directory, or asked me for an extension, neither of which I knew. So it told me to dial 0 for the operator, who didn't pick up after 27 rings. Next day I try again and, once again, no operator after 38 rings!! So next I got back to the main menu, and start over, dialing the operator - this time she picks up after 12 rings -- and guess what: she gives me another 800 number for customer service.

So I call it, and get a recording saying beauty advisors are assisting other customers, but please hold, because my call is important to them. Baloney! I sat on hold for 10 minutes and gave up. Incredibly lax for such a huge company.
Read 2 RepliesAdd reply
User Replies:
madconsumer on 03/03/2009:
so what is your issue?
Anonymous on 03/03/2009:
10 minutes is not a long time to wait on hold. I usually will wait on hold 30 to 45 minutes before I hang up and call at another time. And yes, they are a huge company which is why you do have to hold awhile before reaching someone. It is very rare that someone will pick up right away. Patience is required sometimes.
Close commentsAdd reply
(HIP) High Intensity Pigments Eyeliner
Posted by on
LOS ANGELES -- I bought the "HIP" eyeliner two weeks ago. I thought it would be a great product because it’s supposed to be hypoallergenic and it’s pretty pricey, but it being hypoallergenic is far from the truth. After wearing it the first time, my eyes turned blood shot red and I was seeing blurry. I went to the hospital and the doctors weren’t sure what to say. They thought I had an eye infection and I thought “Maybe I do” I wasn’t sure.

At first I didn’t make the connection. I was given antibiotic drops for my eyes for five days. I used them and my eyes cleared up. Two days later, I went to my friends wedding and used the same eyeliner and by the time I got to the reception my eyes were once again blood shot red and I was seeing blurry again.

I finally made the connection- I didn't have an eye infection, this product is causing me harm. WHAT DO THEY PUT IN THIS DAMN eyeliner?
Read 5 RepliesAdd reply
User Replies:
madconsumer on 06/15/2008:
do you line extra close to your inner eye? if so, it could be seeping into your eyes.
CrystalSword on 06/17/2008:
People assume when they see 'hypoallergenic,' that it means that no one can be allergic to it. Nothing could be further from the truth. Anything in the world you can name, someone is allergic to it, Hypo is from the Greek, meaning under, as in hypodermic needle. All hypoalergenic means is that fewer people are allergic to it than the norm. I am allergic to metal, probably nickel. My body chemistry reacts with metals in watches and other jewelry. If it isn't surgical stainless steel or good, high-quality gold, I can't wear it. I break out, then my body eats the plating off the item. I could tell you some things I have heard about people having allergies that would curl your hair. BTW, this is Starlord, we are on our kid's pc and it is too much trouble to change ID's, and everyone knows I am allergic to work. LOL
Ponie on 06/17/2008:
Right, Crystal (Starlord). After wearing costume jewelry for some time, my Sis began breaking out from the earrings. She then began wearing nothing but the hypoallergenic surgical steel earrings. Later, she developed rashes not only on the ears, but under rings and watches as well. She was told by a dermatologist to keep away from all metals--except 12K or higher gold. My BIL wasn't too happy about that because he had to shell out some big $$$ to replace all her costume jewelry. But at least she no longer has the problem.
Bathory on 07/23/2008:
So........you are sensitive to one or more of the ingredients in the product. So don't use it! I have used this product with no issues at all, and so have thousands of other people. Find something your eyes can handle, and stick with it; or don't use makeup at all.
Jane on 07/03/2013:
The same thing happened to me! Stay away from this eye liner. The infection doesn't go away until you get an antibiotic that will clear it up. Very bloodshot eyes, white goop and burning. I figured this out after I got the eye infection for the 3rd time. I traced it back to the eye liner. Thank God I had refills. Thought it was just allergy season. I have never had an issue with makeup before. This is the first. Not a pleasant experience. Glad to hear that I was not the only person experiencing this.
Close commentsAdd reply
Age Perfect Make-up for Mature Skin
Posted by on
BAKERSFIELD, CALIFORNIA -- Oh my gosh, am I ecstatic about finding this 'new' foundation make-up. Never in my life would I have ever thought of putting on a foundation with a brush. This 'new' mousse type foundation is terrific. It make your skin look natural, even if you don't get the correct color. It even lasts longer than any other make-up and I have been a Mary Kay user for many years. This foundation does exactly what the box says it will do.

If you want to try any foundation, this is highly recommended for that 'aging' skin.

I am so glad I found it. And the price, I paid $16.95 a package in a California Rite-Aid A little steep I think, but well worth it.

Kudos to the developer(s).
Read 2 RepliesAdd reply
User Replies:
Anonymous on 01/02/2008:
Good review. I will certainly consider this product, in the (near) future. I just wish there were more details about how well it worked.

gloccamorra on 02/16/2008:
I would also like to recommend Loreal Age Perfect foundation. Just tried it. Love the mousse/gel/cream consistency. Easy to apply. (Although I use my fingers.) Love the finish it puts on my skin. VERY flattering. I use Nude Beige, which I thought might be too dark, but love it, since I have yellow undertones, to my skin. This is great "drugstore" makeup.
Close commentsAdd reply
Top of Page | Next Page >