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L'Oreal USA, Inc. Consumer Reviews

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My Head Hurt for 3 Days & 3/4 of My Hair Fell Out! I'm in Tears.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JACKSONVILLE, FLORIDA -- I've been using L'oreal hair color, Frost & design & Hair lightning products since I was 17 yrs old. I am 49 now. I know how to use the products correctly. Approx. between Oct. 2011 & Jan.2012 I bought Loreal's Frost & Design here in Jacksonville FL. May 2012 the Friday before Easter Sunday I used the Frost & Design on my hair. As it was on my head I asked my family members if they smelled it because I smelled nothing at all & there is always a particular smell while using it. I thought maybe it is now odorless, although it did not say that on the box.

After rinsing my hair & blowing it dry I noticed that I did not have a noticeable lighting effect in my hair as usual. Approx 3 to 4 days later the top of my head hurt so badly that I put aloe vera gel & tea tree oil on it & saturated it to ease the pain, I left it on for 2 days straight. Once I washed the aloe vera gel & tea tree oil out of my hair, I had handfuls of my hair in my tub & in my hands. I just cried uncontrollable. My hair continued to fall out for about a month and a half after that. My hair was very thick & curly & now I look like I have had recent radiation and chemo.

There are no words to describe how I feel. I did call L'oreal & they said they would pay for my doctor's visit but assured me it was not due to their product & no one else has had this happen to them. Most of my hair came out at the roots and some hair broke off. I made an appt with my doctor & he ran many tests & told me that nothing at all showed up in my blood work to show any medical reason as to why my head hurt for 3 days & lost most of my hair thereafter. I have loved & trusted L'oreal all my life. Now, I am so afraid to ever use any L'oreal hair products ever again. Every woman LOVES their hair & I surely loved mine.

Now I wear hats & my smile is gone. I plan on hiring a lawyer for justice & compensation. Women, be careful & I say "Save your used empty boxes for proof for at least a week after you have colored your hair, just in case this happens to you." If this has happened to anyone else, please call L'oreal & write a report here. There must be a re-call asap & all victims need to be compensated. I'd prefer just to have my hair back as it was, but it is too late for me. (extremely sad)

I Ain't Got Nobody.. But Now I Do!
By -

I have baby fine, fragile hair that's poker straight. I am always looking for products to give it a boost, and the proof is in my collection of shampoos, conditioners, hairsprays, gels and mousse, all used just one time before being retired to The Home under the bathroom sink. So when L'Oreal came out with its new EverStrong line, I tried to ignore it because I didn't want to be tempted to buy another product that would be used only once. But then something came along to convince me to open my wallet, and that was The Almighty Coupon! There's nothing like a coupon and a sale to get me to try a product.

I am happy to report that L'Oreal's EverStrong Bodify Shampoo outperformed all the products in my graveyard under the sink, and even gave me better results than Pantene Full and Thick shampoo, my old standby. I noticed the difference after the first use, just like it says on the bottle. My short, fine hair felt stronger and was easier to style with the blow dryer, but it didn't feel covered in product like some others seem to do. It had a lot of fullness that felt very natural. The shampoo is thick and creamy and lathers very well. And of course, as advertised, it is sulfate-free. I was so pleased that I found another coupon and ran out to get the conditioner.

I don't usually recommend hair products because everyone has different issues and uses different styling techniques, but I think anyone with hair like mine who styles with a blow dryer will not be disappointed with EverStrong. I think this shampoo would also address some of the problems men have with their hair, and the smell is appropriate for everyone. So, what are you waiting for?.. Go get yourself a tube of L'Oreal's EverStrong Shampoo! And if you're not looking for some body, there are other varieties, too.

Color Blind
By -

NASHVILLE, TENNESSEE -- This Letter is in regards of your product bare minerals. I bought this product from Wal Mart in Chattanooga,TN. I always saw products like this particular one on television but the price was kind of high. So instead of paying sixty dollars for their product I decided to try yours out.

So I'm looking at the skin chart for comparison with my skin. To my surprise you didn't have any for my skin type. So then I just carefully looked again and the darkest one you had was called "Tan". And I assume that is for someone with Halle Berry's skin color. I admit I was a little disappointed. So I came home and I saw the commercial for the product. I noticed it was a white model, Brazilian model, and a black actress. The black actress was probably around the same color as Halle Berry so I assumed she used Tan.

My problem is knowing that women of color in general have a hard time finding makeup that either one matches their skin color or two isn't too heavy of a foundation. Now with that said I felt kind of hurt. I usually use CoverGirl products Queen Edition and they have a wonderful line. The makeup is wonderful and they targeted key elements which is a good natural looking makeup for women of color. Though L'Oreal is the leading cosmetic company Covergirl hits home the most. In today's society everyone isn't just one ethnicity like it once was hundreds of years ago. There are a lot of mixed people of all kinds of ethnicity backgrounds.

Your company still targets one look or one consistent group of people. Your products consist of usually fair skinned to tan in other words Renee' Zellweger to Halle Berry. All these women are of lighter skin which tends to be the most accepted in this society. In comparison to my skin color which is like Naomi Campbell which is of darker complexioned.

Now I don't know if this is your marketing plan but in order for your company to grow from my point of view you might want to try expanding that product. For example you could re-release it and add more skin colors to the line. Which could potentially bring you more customers and add sales to that one product. This may also put a good impression on buyers showing that your new addition of product is considerate of the need and demand of makeup for women of color.

By -

Tonight, based on extensive reviews and articles in Vogue, etc...I tried INOA haircolor at Salon Metro in Florida. The stylist is very experienced, and I have had all over color for 6 years with Redken and Aveda, most recently. This is the most unflattering result I have ever seen, the color is very flat with no dimension or shine. Overall, in 6 years of salon coloring, this is by far the worst result I have had. I will NEVER use this product again and will immediately return to Aveda.

More expensive than any hair color I have ever had in 6 years for the least beautiful result. Be aware this hair color is not good at all.

Loreal Web Sites: No E-Mail Contacts. Customer Service Is Horrible!
By -

NONE of the L'oreal Websites had any other contact information other than the 1888 4-LOREAL or 1-888-456-7325 phone number or their mailing address. Why have a website that touts having "COLOR EXPERTISE" specialists to help you as the customer. Yet there is no way of contacting them or anyone for that matter. And NOT EVEN AN E-MAIL ADDRESS to send questions to. By the time I mailed a letter to the only contact info besides the 888 number that does not work, I would have gotten the information somewhere else. In fact I did find your customer service number. 212-818-1500, which works but of course is not even a toll free number.

I thought L'oreal was a Fortune 500 company. If it is, then it is PATHETIC that I am charged long distance in order to call to get a simple question answered. Sorry LOREAL, LAST TIME I USE ANY OF YOUR UNSUPPORTED PRODUCTS!! HOW SAD.

Poor Container Design
By -

NEW YORK, NEW YORK -- Your newest upgrade of the Mega Mousse container has me wondering just how in touch or out of touch you are with your end users. It is apparent that you have no idea who your loyal customers and consumers of your older line of products are. We are NOT fad conscious teens or young adults. They have no product loyalty. We are those 'old farts' that grew up in an age of product loyalty and if it works we stick with it.

Your recent redesign of this product makes the dispensing almost impossible for anyone with arthritic hands. I get insufficient product out of the container with maximum effort. You've got to have the end-users like myself test these things before you release them. After many years of using this products happily and successfully, I will now have to find a new product with a manufacturer who has some consciousness about use and who values committed customers! You've lost me!

Horrible Customer Service? How About None!
By -

NEW YORK, NEW YORK -- I called the 800 number listed on their website. It directed me to the name directory, or asked me for an extension, neither of which I knew. So it told me to dial 0 for the operator, who didn't pick up after 27 rings. Next day I try again and, once again, no operator after 38 rings!! So next I got back to the main menu, and start over, dialling the operator - this time she picks up after 12 rings -- and guess what: she gives me another 800 number for customer service.

So I call it, and get a recording saying beauty advisors are assisting other customers, but please hold, because my call is important to them. Baloney! I sat on hold for 10 minutes and gave up. Incredibly lax for such a huge company.

(HIP) High Intensity Pigments Eyeliner
By -

LOS ANGELES -- I bought the "HIP" eyeliner two weeks ago. I thought it would be a great product because it's supposed to be hypoallergenic and it's pretty pricey, but it being hypoallergenic is far from the truth. After wearing it the first time, my eyes turned blood shot red and I was seeing blurry. I went to the hospital and the doctors weren't sure what to say. They thought I had an eye infection and I thought “Maybe I do” I wasn't sure.

At first I didn't make the connection. I was given antibiotic drops for my eyes for five days. I used them and my eyes cleared up. Two days later, I went to my friend's wedding and used the same eyeliner and by the time I got to the reception my eyes were once again blood shot red and I was seeing blurry again. I finally made the connection- I didn't have an eye infection, this product is causing me harm. WHAT DO THEY PUT IN THIS DAMN eyeliner?

Age Perfect Make-up for Mature Skin
By -

BAKERSFIELD, CALIFORNIA -- Oh my gosh, am I ecstatic about finding this 'new' foundation make-up. Never in my life would I have ever thought of putting on a foundation with a brush. This 'new' mousse type foundation is terrific. It make your skin look natural, even if you don't get the correct color. It even lasts longer than any other make-up and I have been a Mary Kay user for many years. This foundation does exactly what the box says it will do.

If you want to try any foundation, this is highly recommended for that 'aging' skin. I am so glad I found it. And the price, I paid $16.95 a package in a California Rite-Aid. A little steep I think, but well worth it. Kudos to the developer(s).

Huge Waste of Money
By -

NEW YORK, NEW YORK -- After more than 20 satisfied years of buying L'Oreal products, I can't believe their fraudulent advertising for a lipstick that not only doesn't have true color, but that clumps up and fades in under 10 minutes!! They promote this as a "long lasting," "never fail" lip product, plus look at the name "Infallible."

I just splurged and spent the $13 on it, went to the post office, applied it, was disappointed in the paleness of the color, applied the top coat as recommended and by the time I walked out, I checked again in the mirror and my lips looked as though I hadn't applied lipstick since last night. I then applied my old $4 tube and it stayed on till I got home to write this review. I will NEVER buy a make up product of their again!

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L'Oreal USA, Inc. Rating:
Star Star Half star Empty star Empty star
2.7 out of 5, based on 3 ratings and
22 reviews & complaints.
Contact Information:
L'Oreal USA, Inc.
575 5th Avenue
New York, NY 10017-2422
212-818-1500 (ph)
732-499-2599 (fax)
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