NASHVILLE, TENNESSEE -- This Letter is in regards of your product bare minerals. I bought this product from Wal Mart in Chattanooga,TN. I always saw products like this particular one on television but the price was kind of high. So instead of paying sixty dollars for their product I decided to try yours out.
So I'm looking at the skin chart for comparison with my skin. To my surprise you didn't have any for my skin type. So then I just carefully looked again and the darkest one you had was called "Tan". And I assume that is for someone with Halle Berry's skin color. I admit I was a little disappointed. So I came home and I saw the commercial for the product. I noticed it was a white model, Brazilian model, and a black actress. The black actress was probably around the same color as Halle Berry so I assumed she used Tan.
My problem is knowing that women of color in general have a hard time finding makeup that either one matches their skin color or two isn't too heavy of a foundation. Now with that said I felt kind of hurt. I usually use CoverGirl products Queen Edition and they have a wonderful line. The makeup is wonderful and they targeted key elements which is a good natural looking makeup for women of color. Though L'Oreal is the leading cosmetic company Covergirl hits home the most. In today's society everyone isn't just one ethnicity like it once was hundreds of years ago. There are a lot of mixed people of all kinds of ethnicity backgrounds.
Your company still targets one look or one consistent group of people. Your products consist of usually fair skinned to tan in other words Renee' Zellweger to Halle Berry. All these women are of lighter skin which tends to be the most accepted in this society. In comparison to my skin color which is like Naomi Campbell which is of darker complexioned.
Now I don't know if this is your marketing plan but in order for your company to grow from my point of view you might want to try expanding that product. For example you could re-release it and add more skin colors to the line. Which could potentially bring you more customers and add sales to that one product. This may also put a good impression on buyers showing that your new addition of product is considerate of the need and demand of makeup for women of color.
NONE of the L'oreal Websites had any other contact information other than the 1888 4-LOREAL or 1-888-456-7325 phone number or their mailing address. Why have a website that touts having "COLOR EXPERTISE" specialists to help you as the customer. Yet there is no way of contacting them or anyone for that matter. And NOT EVEN AN E-MAIL ADDRESS to send questions to. By the time I mailed a letter to the only contact info besides the 888 number that does not work, I would have gotten the information somewhere else. In fact I did find your customer service number. 212-818-1500, which works but of course is not even a toll free number.
I thought L'oreal was a Fortune 500 company. If it is, then it is PATHETIC that I am charged long distance in order to call to get a simple question answered. Sorry LOREAL, LAST TIME I USE ANY OF YOUR UNSUPPORTED PRODUCTS!! HOW SAD.
LOS ANGELES -- I bought the "HIP" eyeliner two weeks ago. I thought it would be a great product because it's supposed to be hypoallergenic and it's pretty pricey, but it being hypoallergenic is far from the truth. After wearing it the first time, my eyes turned blood shot red and I was seeing blurry. I went to the hospital and the doctors weren't sure what to say. They thought I had an eye infection and I thought “Maybe I do” I wasn't sure.
At first I didn't make the connection. I was given antibiotic drops for my eyes for five days. I used them and my eyes cleared up. Two days later, I went to my friend's wedding and used the same eyeliner and by the time I got to the reception my eyes were once again blood shot red and I was seeing blurry again. I finally made the connection- I didn't have an eye infection, this product is causing me harm. WHAT DO THEY PUT IN THIS DAMN eyeliner?
BAKERSFIELD, CALIFORNIA -- Oh my gosh, am I ecstatic about finding this 'new' foundation make-up. Never in my life would I have ever thought of putting on a foundation with a brush. This 'new' mousse type foundation is terrific. It make your skin look natural, even if you don't get the correct color. It even lasts longer than any other make-up and I have been a Mary Kay user for many years. This foundation does exactly what the box says it will do.
If you want to try any foundation, this is highly recommended for that 'aging' skin. I am so glad I found it. And the price, I paid $16.95 a package in a California Rite-Aid. A little steep I think, but well worth it. Kudos to the developer(s).
NEW YORK, NEW YORK -- After more than 20 satisfied years of buying L'Oreal products, I can't believe their fraudulent advertising for a lipstick that not only doesn't have true color, but that clumps up and fades in under 10 minutes!! They promote this as a "long lasting," "never fail" lip product, plus look at the name "Infallible."
I just splurged and spent the $13 on it, went to the post office, applied it, was disappointed in the paleness of the color, applied the top coat as recommended and by the time I walked out, I checked again in the mirror and my lips looked as though I hadn't applied lipstick since last night. I then applied my old $4 tube and it stayed on till I got home to write this review. I will NEVER buy a make up product of their again!
WISCONSIN -- This company among many other manufacturers have taken upon themselves to put the Spanish language on their packaging. This is still the United States of America and not the United States of Mexico. Do not tell me this is the request of the government or the Spanish speaking people. It is just greed by your company. Removed the foreign language from the products in this country. We still have English as our primary language and don't want another language printed on labels. You cannot contact the company directly. I wonder why?
WOODSFIELD, OHIO -- I just bought a bottle of the jet set polish about 4 weeks ago, used it once. Went to use it again last night & shook it like always when all of a sudden the bottle exploded!!!! In my hand & all over me, the bed, the pillows!!! I am contacting them now about all of the damages. Just beware so this does not happen to you.