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L'Oreal USA, Inc. Consumer Reviews - Page 2

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Eye liner
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I purchased EXTRA INTENSIVE Liquid pencil eyeliner.. Used it several times and I have no idea how to extract (refill) more pencil.. to the tip...

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Bring It Back!
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I love L'Oreal Cashmere Foundation. It has excellent coverage and has real staying power, so there is no need for touch ups. I am very disappointed and angry that this product has been discontinued. I tried to contact customer service and that is impossible. Please, Bring It Back!

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Where Can I Buy A Tube Of Collagen Filler
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SAN CLEMENTE, CALIFORNIA -- I purchased a tube of collagen filler L'OREAL PARIS at the CVS Pharmacy in San Clemente, CA 92673 and would like to purchase another tube. Who has this product?

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How Can I Find Favorite Product Not In Stores?
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HOUSTON, TEXAS -- Can I order this from L'Oreal directly?

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Language
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WISCONSIN -- This company among many other manufacturers have taken upon themselves to put the Spanish language on their packaging. This is still the United States of America and not the United States of Mexico. Do not tell me this is the request of the government or the Spanish speaking people. It is just greed by your company. Removed the foreign language from the products in this country. We still have English as our primary language and don't want another language printed on labels. You cannot contact the company directly. I wonder why?

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Non-recyclable containers
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I like the product but it is terribly over-packaged and not recyclable. The company is almost impossible to contact. They obviously don't want to hear from consumers.

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Loreal Web Sites: No E-Mail Contacts. Customer Service Is Horrible!
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NONE of the L'oreal Websites had any other contact information other than the 1888 4-LOREAL or 1-888-456-7325 phone number or their mailing address. Why have a website that touts having "COLOR EXPERTISE" specialists to help you as the customer. Yet there is no way of contacting them or anyone for that matter. And NOT EVEN AN E-MAIL ADDRESS to send questions to. By the time I mailed a letter to the only contact info besides the 888 number that does not work, I would have gotten the information somewhere else. In fact I did find your customer service number. 212-818-1500, which works but of course is not even a toll free number.

I thought L'oreal was a Fortune 500 company. If it is, then it is PATHETIC that I am charged long distance in order to call to get a simple question answered. Sorry LOREAL, LAST TIME I USE ANY OF YOUR UNSUPPORTED PRODUCTS!! HOW SAD.

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Huge Waste of Money
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NEW YORK, NEW YORK -- After more than 20 satisfied years of buying L'Oreal products, I can't believe their fraudulent advertising for a lipstick that not only doesn't have true color, but that clumps up and fades in under 10 minutes!! They promote this as a "long lasting," "never fail" lip product, plus look at the name "Infallible."

I just splurged and spent the $13 on it, went to the post office, applied it, was disappointed in the paleness of the color, applied the top coat as recommended and by the time I walked out, I checked again in the mirror and my lips looked as though I hadn't applied lipstick since last night. I then applied my old $4 tube and it stayed on till I got home to write this review. I will NEVER buy a make up product of their again!

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need to recall the bottles
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WOODSFIELD, OHIO -- I just bought a bottle of the jet set polish about 4 weeks ago, used it once. Went to use it again last night & shook it like always when all of a sudden the bottle exploded!!!! In my hand & all over me, the bed, the pillows!!! I am contacting them now about all of the damages. Just beware so this does not happen to you.

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L'Oreal USA, Inc. Rating:
19 reviews & complaints.
Contact Information:
L'Oreal USA, Inc.
575 5th Avenue
New York, NY 10017-2422
212-818-1500 (ph)
732-499-2599 (fax)
www.loreal.com
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