L'Oreal USA, Inc. - Page 2

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2.7 out of 5, based on 3 ratings and
22 reviews & complaints.
www.loreal.com


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Color Blind
Posted by on
NASHVILLE, TENNESSEE -- This Letter is in regards of your product bare minerals. I bought this product from Wal Mart in Chattanooga,TN. I always saw products like this particular one on television but the price was kind of high. So instead of paying sixty dollars for their product I decided to try yours out.

So I'm looking at the skin chart for comparison with my skin. To my surprise you didn't have any for my skin type. So then I just carefully looked again and the darkest one you had was called "Tan". And I assume that is for someone with Halle Berry's skin color. I admit I was a little disappointed. So I came home and I saw the commercial for the product. I noticed it was a white model, Brazilian model,and a black actress. The black actress was probably around the same color as Halle Berry so I assumed she used Tan.

My problem is knowing that women of color in general have a hard time finding makeup that either one matches their skin color or two isn't to heavy of a foundation. Now with that said I felt kind of hurt. I usually use CoverGirl products Queen Edition and they have a wonderful line. The makeup is wonderful and they targeted key elements which is a good natural looking makeup for women of color. Though L'Oreal is the leading cosmetic company Covergirl hits home the most. In today's society everyone isn't just one ethnicity like it once was hundreds of years ago. There are a lot of mixed people of all kinds of ethnicity backgrounds.

Your company still targets one look or one consistent group of people. Your products consist of usually fair skinned to tan in other words Renee' Zellwegger to Halle Berry. All these women are of lighter skin which tends to be the most accepted in this society. In comparison to my skin color which is like Naomi Campbell which is of darker complexioned.

Now I don't know if this is your marketing plan but in order for your company to grow from my point of view you might want to try expanding that product. For example you could re-release it and add more skin colors to the line. Which could potentially bring you more customers and add sells to that one product. This may also put a good impression on buyers showing that your new addition of product is considerate of the need and demand of makeup for women of color.

     
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GothicSmurf on 2007-11-27:
I'm on the opposite spectrum. I'm so pale I've never found a foundation that fits with my skin tone. However, no one is going to be able to offer every single skin color, tone, shade and match perfectly. This review is great, you voice your concerns without using the "R" word, and clearly state why you are disappointed and offer suggestions. Very Helpful!
chris513 on 2007-11-27:
I also have a hard time finding a foundation to fit my skin tone.
Anonymous on 2007-11-27:
I gave up a long time ago!
GothicSmurf on 2007-11-27:
Get thee back, boys! Get thee to the complaints of Dr Pepper nozzles and soured milk! Get thee back and leave the reviews of gold alone!
chris513 on 2007-11-27:
alright, alright! I am going...LOL.
Anonymous on 2007-11-27:
I have used Ajax for years on my skin. People say I have a nice red skin tone.
Anonymous on 2007-11-27:
Anonymous on 2007-11-27:
I tried Clorox once but it just made me shine more.
jktshff1 on 2007-11-27:
dang, I really wanted to say something!
Principissa on 2007-11-27:
I can't find a shade for me either. I am borderline albino and everything leaves an orange film on my face.

And the ones that supposedly match to your skin make me look yellow. So I understand your frustration.
Anonymous on 2007-11-27:
OK people its called,the SUN.Don't believe the hype-the sun is your friend.

Skye on 2007-11-27:
Hi Steve,

Yes, while it's true the sun is our friend, have you ever noticed a sun worshipper, then when they turn 40 and up, look a lot older, and have faces like leather, due to too much sun exposure.

Not saying it happens to everyone, but I've seen my share and it ain't pretty.
Anonymous on 2007-11-27:
Yeah I agree skye... My x mother in law was a sun worshiper. She looks like a saddle bag with eyes (city slickers).

Now that everybody is overly tanned I find those not disfigured by the sun to be far sexier.

Anonymous on 2007-11-27:
My Dad is 66 and he spent a lot of time at the beach,and just outdoors in general,his skin is cool(I guess)LOL

I know what you mean,I've seen old women that try to be young,they go to the tanning salons and crap.their skin is like leather.
Anonymous on 2007-11-27:
It must be the saltwater.
Skye on 2007-11-27:
I hear ya. I loved the beach, but stopped tanning when I was 25, when a lady from work, told me I would wrinkle prematurely from so much sun.

I'm very fair now, and intend to keep this smooth clear skin as long as possible. And being here at such a high elevation, I feel the sun, no matter where I go, is just always on top of me. It's like the sun is about 20 feet away.

And once you get that leather look, no amount of cosmetics or plastic surgery can help. You know that saying:

Woman get old
Men get distinguised.

The only leatherface should be that guy from the Texas Chainsaw Massacre. :)
Anonymous on 2007-11-27:
I had a customer that was 87 years old and HIS skin was perfect(according to one of the sales ladies we have)

His secret------------Oil of Olay.he said he's been using it for decades.
Skye on 2007-11-27:
Wow, I had a friend in New York and I remember her grandmother had such beautiful skin, and she also used Oil of Olay.

Her granny was also in her 80's!! Might be something to look into.
Anonymous on 2007-11-27:
My Mom uses it,and has used it forever.
Principissa on 2007-11-27:
I use Oil of Olay! I hope this works for me.
Anonymous on 2007-11-27:
I use puritanical morality and cod liver oil to maintain these impeccable good looks of mine.
Anonymous on 2007-11-27:
I use Oil of Olay but I can't say if it helps or not?
Anonymous on 2007-11-27:
My grandma had great skin. I don't know what she used on it, but she imbibed plenty in Canadian Mist and gambling.
Anonymous on 2007-11-27:
I will just stick with saltwater,and pollution.
GothicSmurf on 2007-11-27:
I don't tan either, it would ruin my "gothic" image. :) Well not really, I just never get around to it. And I think I'm better for it, most people peg my age at between 4 and 7 YEARS YOUNGER than what I actually am. :) I think I'll stick with being pale.
Anonymous on 2007-11-27:
I don't tan my skin, because I already have olive-toned skin. GS, I also get pegged as being younger than I am (isn't it awesome?)!
Jeepers05 on 2007-11-27:
OK, I guess I'll throw one in here..=D Most compnaies go with what sells the most..They in fact do have many more to start with..If they don't sell a certain percentage of that particular style/shade or whatever it is, It is hacked from the designing table. I am in fact an Eastern band Cherokee . The women in my family have a really odd skin tone. They pretty much have to mix/blend different tones to get what they want. Just remember companies are in it to make money, That is it.
Principissa on 2007-11-27:
Gothic I can sit in the sun with olive oil on for four hours and not even burn. I just stay a lovely shade of milk white year round.

I tried tanning laying out in the back yard, fake and bake, tan in a can. All I got was dyed orange for 2 weeks cause of tan in the can.
Anonymous on 2007-11-27:
Beauty615, you might consider trying Bare Escentuals loose powder foundation. It comes in about 15 different shades, costs around $25 but lasts forever and is well worth the money. You can find at Macy's or other fine department stores or online at sephora.com
Mojograd on 2008-07-18:
It's not just the dark end of the spectrum that get the short end of the stick when it comes to makeup. I'm not pale, but very red colored, every product that I try is yellow or orange on my skin. So, boo hoo, "it's not dark enough," try looking like a circus act.
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Loreal Web Sites: No E-Mail Contacts. Customer Service Is Horrible!
Posted by on
NONE of the Loreal Web Sites had any other contact information other than the 1888 4-LOREAL or 1-888-456-7325 phone number or thei mailing address. Why have a web site that touts having "COLOR EXPERTISE" specialists to help you as the customer. Yet there is no way of contacting them or anyone for that matter. And NOT EVEN AN E-MAIL ADDRESS to send questions to. By the time I mailed a letter to the only contact info besides the 888 number that does n ot work, I would have gotten the information somewhere else. In fact I did find your customer service number. 212-818-1500, which works but of course is not even a toll free number. I thought Loreal was a Fortune 500 company. If it is, then it is PATHETIC that I am charged long distance in order to call to get a simple question answered.

Sorry LOREAL, LAST TIME I USE ANY OF YOUR UNSUPPORTED PRODUCTS!! HOW SAD.
     
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Anonymous on 2007-08-18:
Don't be so cheap
grandma005 on 2007-08-18:
There is a website for L'Oreal. Google L'oreal and you will find it. Its under contact us. SloMo what are you talking about being cheap? A big compamy like this should have a toll free #.
tnchuck100 on 2007-08-18:
They don't appear to have a direct email address. But you can contact them via their web site. Use the scroll bar on the right side of the "Contact Us" page. Just a little way down there is a target for "CONTACT FORM". It asks for your email address to respond to you. It is a little obscure but it is there. I hope this helped you.
McGRATH CREATIVE on 2007-08-18:
Sorry, I am not cheap. I am disabled and went from a six figure income to less than $19,000. per year. That is a HUGE shock to MY system. I literally never knew the price of a loaf of bread, or gallon of milk or a dozen eggs until I became disabled. I live on only my Social Sceurity Income. No under the table work or cash. In addition to the fact that of what little I get to live on per month, over $870/month is for medical expenses alone. Could you live off of less tha 17% of your current annual income and not worry about the cost of a long distance call? And who, with an income like mine less half of my income for my medical can afford a cell phone? Wake up people. I have a Master's degree and three undergraduate degrees, graduated Summa Cum Laude with a 3.91 GPA, then had a VERY successful career with four Fortune 500 companies including Mattel, Better Homes & Gardens publisher Meredith Corporation, Lands End and Nordic Track as Creative Director for 20 years. So do not call me cheap. Too bad you are so judgemental.
Anonymous on 2007-08-18:
McGRATH CREATIVE, its a shame how the world builds a person up just to dump the person on the side of the road. I know how hard it is to start over and I know how it is to be disabled.

Once they find out they start by treating you different and the talking down to you with little to no respect, The next thing is you on your own to face it all over again. I think its because people can bearly handal what they got and don't have time to help there "friend".

Please go to this site and you will have the option of who you want to contact. This should work and may God bless you in Jesus name
Ponie on 2007-08-19:
Sorry to hear of your misfortune. However, during the hey-day of making the six figure income, did you think of putting something away for a rainy day? When I was working for someone else, each time I got a raise I waited until a payday that was cut and dried, e.g, no overtime, no incentives, etc. I then figured 80% of the increased take home pay and added that to my savings, IRA, 401(k), etc. Too many people live beyond their means and then receive a horrendous jolt when things go south.
McGRATH CREATIVE on 2007-08-24:
I would not have qualified for Social Security Disability if I kept my 401k or IRA or Roth IRA or CD's. They honestly want you to be broke, broke, broke. You can have a home if you can make the payments and you can own a vehicle worth up to $ 6,500.00 in Colorado. That is it. ANY kind of Savings is considered money you could cash out and used to live. It really is pathetic. Thanks to Lidman who has obviously been there and "really" understands all the rules and regulations you have to comply with. I will make it back on my feet as a freelance Art Director/Graphic Designer as soon as I can figure out a way to get, borrow or earn the money to upgrade my computer system without losing the money to Social Security or Housing or Medicare. It ain't all that easy. I need $5,000 to $7,000 for a System 10 harddrive and monitor, scanner with transparency option, Color Laserprinter with Postscript, plus ALL new software and I have 185 application to buy. And you know what $7,000 is a BARGAIN. In 1994, I spent $ 20,000.00 for the equipment I have now that is outdated.
rednanamama on 2008-07-03:
I completely agree - I colored my hair last night using color experte #5.3 with horrible results - I also could not find any USA contact info to ask what to do! And tomorrow if 4th of July, 2008. What a shame - yes, I used contact info but no response of yet!! I have been on line trying ti find Loreal help for 2 hours with disappointing results.
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Poor Pump
Posted by on
I normally prefer my makeup with a pump because it keeps bacteria from your skin from getting in the makeup. However, I've had nothing but problems with this product. The pump constantly plugs up and instead of gently coming out it literally shoots out and all over everything. I can't tell you how many times I've been dressed up to go out the door and had to change because of the projectile pump on this thing. I finally just threw it away.
     
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Anonymous on 2010-09-20:
Have you considered wearing something over your clothes while applying your makeup? Salon capes, which are inexpensive and can be purchased in any beauty supply store are ideal for this purpose, or you can improvise with things you have around the house, like clipping a towel over your clothing,etc.
Pinot1999 on 2012-09-24:
I have also had a lot of issues with this product squirting across the room and onto my curtains and shower curtain, both which are white. I can not get the stain out, and I have tried everything.
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Visible Lift foundation screw top
Posted by on
I am writing to let you know the screw top, which I believe is plastic, has split in several places. The product itself is great, no complaints there, just the packaging.
     
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Eye liner
Posted by on
I purchased EXTRA INTENSIVE Liquid pencil eyeliner..Used it several times and I have no idea how to extract (refill) more pencil.. to the tip...
     
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Bring It Back!
Posted by on
I love L'Oreal Cashmere Foundation. It has excellent coverage and has real staying power, so there is no need for touch ups. I am very disappointed and angry that this product has been discontinued. I tried to contact customer service and that is impossible. Please, Bring It
Back!
     
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andbran on 2009-09-19:
have you been to their website?
Anonymous on 2009-09-19:
http://www.loreal.com/_en/_ww/tools/contact/consumer/index.aspx

That's another way you can contact them.
Anonymous on 2009-09-19:
If they discontinued it, I doubt a complaint from one person would get it back in production. Start a revolution!
Anonymous on 2009-09-19:
Try Ebay. That is where I buy all my discontinued favorites.
Anonymous on 2009-09-19:
Bare Minerals is far superior coverage. When Max Factor discontinued my favorite foundation three years ago, I sought others. I'm so glad they did because what I use now is so much better.
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Where Can I Buy A Tube Of Collagen Filler
Posted by on
SAN CLEMENTE, CALIFORNIA -- I purchased a tube of collagen filler L'OREAL PARIS at the CVS Pharmacy in San Clemente, CA 92673 and would like to purchase another tube.
Who has this product?
     
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BokiBean on 2009-08-29:
http://www.drugstore.com/search/search_results.asp?N=0&Ntx=mode%2Bmatchallpartial&Ntk=All&srchtree=4&Ntt=collagen+filler

Drugstore dot com is a very reliable site. I've used them repeatedly myself. I wasn't sure which product you used, so several are included in the search.
madconsumer on 2009-08-29:
wouldn't all CVS stores carry it?
Anonymous on 2009-08-29:
I tube of filler.... Kind of like caulk?
madconsumer on 2009-08-29:
lol c2o!
spiderman2 on 2009-08-30:
you can order it from cvs.com
http://www.cvs.com/CVSApp/catalog/shop_product_detail.jsp?filterBy=&skuId=322150&productId=322150&navAction=jump&navCount=3
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How Can I Find Favorite Product Not In Stores?
Posted by on
HOUSTON, TEXAS -- Can I order this from L'Oreal directly?
     
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jktshff1 on 2009-03-09:
I would call here and ask
Main Offices
L’Oréal USA
575 Fifth Avenue
New York, NY 10017, USA
1-212-818-1500
cherpep on 2009-03-09:
I googled "L'oreal Touch on Color" and found several on-line stores that sell this product. Try http://www.buymebeauty.com/
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Language
Posted by on
WISCONSIN -- This company among many other manufacturers have taken upon themselves to put the Spanish language on their packaging. This is still the united states of America and not the united states of Mexico. Do not tell me this is the request of the government or the Spanish speaking people it is just greed by your company.

Removed the foreign language from the products in this country we still have English as our primary language and don't want another language printed on labels.

You cannot contact the company directly. I wonder why?
     
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*Brenda* on 2008-04-19:
I don't mind if other languages are printed on items. Other countries have English printed on signs and items.
Anonymous on 2008-04-19:
It's a global economy so get used to it.
Nohandle on 2008-04-19:
Sally, I learned 5+ years ago while visiting in Mexico, the packaging (an example) for Tide detergent was the same as we have here in the states. Prior to that, I felt the packaging in the states was for the benefit of our "permanent visitors" who hadn't bothered to learn the language. Until then it made me a bit angry as well. I'm certain it is cost effective to print labels in several languages on the same product.
Anonymous on 2008-04-19:
Lots of products have not only Spanish written on the lables, but Chinese, French, and so on. I agree with Brenda. Other countries have English written on products and signs.
Anonymous on 2008-04-19:
Brenda, well said. In Canada it's English and French. If a company wants to sell it's products they have to reach as many consumers as possible.
GenuineNerd on 2008-04-19:
Bilingual and multilingual packaging is pretty much the standard now. I have seen bilingual (English/Spanish) packaging on many consumer products, ranging from laundry detergent to toilet paper. I have noticed this over the last several years.
heaven17 on 2008-04-19:
You must lose your mind when you get an instruction booklet or owner's manual with several languages included.
How does this cause problems for you?
How does this lessen your life experience?
How does this affect you?
I suspect the answer to all of those questions is "It doesn't".
Not everything is life is designed to please you alone. Get over yourself.
Buy something else with one language on the packaging if this bothers you so much.
Crown Jules on 2008-04-19:
I think I'd hate to be around the OP when she watches a DVD and sees subtitles available in Korean, Thai, Chinese, French, Spanish, etc. Maybe she should only watch DVDs in a padded room for her safety and those around her.
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Non-recyclable containers
Posted by on
I like the product but it is terribly over-packaged and not recyclable. The company is almost impossible to contact. They obviously don't want to hear from consumers.
     
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