OREM, UTAH -- We purchased a dishwasher from Lowe's and had them install it. The guy who did the installation didn't connect the drain properly and our laminate wood floor was flooded on multiple occasions. We didn't notice the problem until my wife saw water seeping from the floor when she stepped on it and we could feel the wood was warping. A call to Lowe's got someone out right away to connect the drain properly. They also sent ** from their floor department to measure and assess the damage. Since that time Lowe's has done nothing to help us. They said, “since the installer was insured, his insurance would pay for the damage” - it won't, only a portion.
Calls to Lowe's have been ignored. ** promised to have the "regional manager" call to discuss the problem with us and we have been waiting for a week for that phone call. Lowe's talks good customer service, but when it comes down to it, they couldn't care less about their customers. The good news? We live close to Home Depot. They will now be getting the business Lowe's didn't care about.
WEST BRIDGEWATER, MASSACHUSETTS -- I bought a stackable washer and dryer for my daughter in January 2013. After the 5th time of breaking, I called the store and told them, it was obviously a lemon and I wanted to return it. The so called manager of the appliance dept said, "sorry, it's 10 days over the warranty and nothing we can do for you!" He had no record of me ever calling. I reminded him that I just spoke to him in October when it broke for the fourth time. He said,"he speaks to way too many people to ever remember me." (He must do a lot of calls of this nature if I don't stand out after 5 calls in 1 year.)
After numerous calls to the West Bridgewater, Ma store and the corporate customer service, they refuse to stand behind their product. The machine shouldn't have broken once in five years, much less five times in 1 year. I own my own construction company and spend over 70,000.00 every year in supplies, tools and building materials at Lowe's. Not to mention what I used for my personal use. I am not a person whom like controversy and usually don't return things.
I am so disgusted with this company and how they conduct business. It's in the hand of my credit card company now. Either way, I will never shop at any Lowe's. I also instructed all my carpenters they are never to purchase any product for my Jobs at this store. Figure it out Lowe's, the washer was 1,167.00 that probably cost you 600, you lost over 75,000.00 in sales from me alone. With customer service like this, you will follow the fate of the big box store before you, and deserve it! #LOWESSUCKS!
WILKESBORO, NORTH CAROLINA -- My 4 year old Maytag fridge just stopped cooling the first of November. Lost all my food. A week later, they brought us out a loner fridge. Yes, a week later! Found my receipt where I purchased the extended warranty. They sent me a card three weeks later. Was not enough to purchase the same kind of fridge I had, so now I have a bill. They brought out a fridge, took them from 4:15 to 6:00. My husband went down in our basement around that night and water was running through the floor where the fridge set. They came upstairs, pulled the fridge out. Water was pouring out of a hose where they hooked the water and ice up.
I called Lowe's, a night watch answer the phone. He wrote down my name and number. Lowe's called at 6 am, said they would be out by 9:00, never saw them. I called again, they finally came out, said it was a defect and they could fix it, but had to go get parts. They were in and out our home all day, my floors are a mess. I just sat down and cried. They said they see about reimburse us for all the trouble, but have not seen or heard from them today. Just fed up.
RAPID CITY, SOUTH DAKOTA -- I paid $1700 for my Frigidaire refrigerator less than two years ago. I purchased three appliances and the 4-year warranty from Lowe's. I thought this was great at first, I even helped my neighbor select her appliances from Lowe's. Turns out my stainless Frigidaire appliances look great but the refrigerator parts are plastic and fragile. Two small plastic tabs hold the fronts on the crisper drawers and they snap right off.
Turns out the 4-year warranty only covers mechanical issues and Frigidaire does not consider this a quality problem. They will replace my drawer with another cheap plastic drawer for $106 plus shipping. Buyer beware, check Frigidaire interior parts. Cheap plastic children's toys are sturdier than this.
EAST RUTHERFORD, NEW JERSEY -- I bought a moderately expensive gas range oven and the components required for installation, and setup for delivery, installation, and haul away of my old oven. Spent nearly 45 minutes on the phone arranging delivery and installation to very specifically be on a very specific date, as it was my only day off from work for the rest of the month until Thanksgiving, when it will be needed.
I was then expecting a call from the delivery company with my window of time for the day in question. After all that, they said that they had it scheduled for another day because "that worked better on their end". Seriously? I am at a complete loss for words on how to respond to that, so I cancelled the order (wasting an additional 30 minutes of my time) and bought a similar unit at Home Depot. I have given Lowe's many chances over the years and only shopped there this time because they are closer than Home Depot. Will not be making that mistake again.
LAKE JACKSON, TEXAS -- DO NOT PURCHASE YOUR MAJOR APPLIANCES FROM LOWES! I purchased a new stacked washer/dryer with an extended 4 year warranty from Lowes on February 2, 2012. 2 weeks ago my washer quit working. I called Lowes to request repair. They scheduled a repair through A&E Factory Service, 8 days out. The A&E repairman called me on his way to my home, asking the problem (which I described to Lowes on my initial call). He immediately replied that it sounded like the motherboard needed to be replaced, that this was a common issue, and A&E did not keep these parts in stock and he would have to order it.
After diagnosing the problem, just as he suspected, this was the problem. He said he would order the part, which should arrive in 2-3 days, but he could not come back to install it until Nov 2. This means I will be without my washing machine for over 2 weeks. $50 at laundromats since waiting for repairs. I have sent various emails and made several calls to Lowes expressing my dissatisfaction with their warranty repair service, only getting the runaround. Don't waste your money with Lowes.
ALAMOGORO, NEW MEXICO -- My freezer went out Thursday 8/15/13, and I went to numerous appliance stores and went to Lowe's last. ** the sales representative was amazing! I felt like I had known him for years. He was knowledgeable about the products, and very very helpful. Needless to say, I walked out owning a new freezer with a delivery set up for 2 days later. ** and ** delivered, ahead of schedule, and were through removing the old freezer and installing the new one in less than 15 minutes! The service all the way around was exceptional, and will go back again and again. Thanks **, **, and **!
GREENVILLE, SOUTH CAROLINA -- I spent over $850 on a washer and dryer (hookups etc) and was told by 2 employees there, that by buying the washer and dryer we would would get a $50 rebate per appliance. We bought the washer and dryer during the July 4 sale and sent in the rebate. I got a letter in the mail saying the rebate was declined - didn't bother saying why.
I called for 2 days to ask why it was declined - was on hold for over an hour before giving up and calling the next day. And when I finally did get someone on the phone, they said we hadn't met the "minimum qualifications" for the rebate. The "minimum price we had to pay was $399" apparently. We had only paid $379 (x2). And "appliances could not be combined" for the rebate. Took two days to find this out and a difference of $20 to be denied - even though, again, we spent over $800 on appliances. Extremely disappointed with Lowe's on the underhandedness and will be going with Home Depot from now on.
PASO ROBLES, CALIFORNIA -- The start button on my 3 year old Whirlpool washing machine quit starting the washer even though all the other lights indicated washer should be working. Had purchased an extended warranty on the washer and called Lowe's. They gave me the name of the local repair service person to contact (A.J.'s Appliance Repair in Atascadero).
They came out the following day and diagnosed the problem. Being the first of July they figured it would be at least a week to get the necessary part to do the repair due to the 4th of July holiday week-end. Received an e-mail from the parts department that the part had been shipped on July 3rd. By the 10th I still hadn't heard from AJ's so I called AJ's who claimed they had not yet received the part (Must be on a slow boat from China)!
Called the parts department number to ask them how it was shipped and for a tracking number. They could not provide but assured me it would arrive within a day or two. Next day AJ's has the part and will install the following day. Guess what - Wrong part. Must reorder. It is now nearly a month, still no washer repair. AJ's has new part but has missed 2 appointments to install so far. Another appointment today the 29th of July, we'll see if it happens and if the washer ever gets fixed.
COVINA, CALIFORNIA -- I purchased a new whirlpool dryer & washer for my home in 2011 from Lowe's. Approximately a couple of months later the computer brain goes out on the washer. Three times the dryer has gone on the fritz, after a full cycle the clothes would be saturated with water.
'Active Appliances' out of Van Nuys, Ca., who is subcontracted by Lowe's hasn't made the above mentioned misfortune any smoother. We made an appointment with them to come out and fix the dryer under the 4 year extended warranty plan. Since someone has to be here for the appointment, a day of work had to be missed.
Oh and on the day of the appointment they (Active Appliances) told us at the last minute that they had "overbooked" and said that they could not make it out for another 3 days. I'm still waiting. If I try my hardest to think of one redeeming quality out of all that I previously mentioned... sorry I got nothing.