CARY, NORTH CAROLINA -- Okay, here's the situation: Our water heater gave out and needed to be replaced, so I searched online for a company that would provide one that would be affordable, quickly installed, and powerful enough to keep up with a five person household. As it turned out, our water heater from Lowe's is none of the above.
The customer service at the store (when they're trying to get your money) wasn't bad, but the salesperson was either not knowledgeable or misleading. She quoted us a price on a water heater that, including installation and such, was quite a bit higher than a private plumber. Then she promised that we would have a Lowe's contracted plumber come out that very afternoon and install, at the latest, three days after that. We were thrilled since this was in the middle of winter and none of us could take a shower without the hot water so we paid then and there.
Later that same night, the salesperson rang to inform us that our estimate was actually a mistake and we needed to authorize another $200 to cover the full cost. Okay, we groaned, but figured that we were already committed and paid. Unbeknown to us, Lowe's only had two plumbing companies under contract, and the first told us that it would be a full three weeks before they could even send anyone out to look at our heater.
The second one rang three days later (the time when the saleslady promised that we would have our heater already installed) and said they would be out the next day. Fine. They arrived, only to inform us that they were booked until ten days from then. UGHH!!! We had to take freezing showers in the middle of winter for almost two weeks before they finally arrived. Our heater was installed (about time) and everything was great, right? Nope, the heater was sub par (it could barely heat enough water for one 5 min. shower and the water never became hotter than lukewarm) even though it supposedly was quite a bit larger than our first.
Lastly, we were never informed by the salesperson that we would have to ring the city inspection team to look at the installation. It was only after receiving a rather nasty note from the store manager that this came to light. One would assume that given the overpriced, under working piece of equipment they sold and how long it took to reach us that they might try to step it up and do something to make this experience a bit better. No such luck. My mother's water heater broke in NYC on a Saturday afternoon and she had a new one installed on Monday morning at about $300 less than we paid.
This is why I'm complaining. There is no reason why any company should overcharge its customers and mistreated them in such a manner. I am disgusted by Lowe's and will never even buy a nail from them in the future.
SPARTANBURG, SOUTH CAROLINA -- I went online to purchase a dishwasher. After finding it on their website I paid for it to be install. After giving a date for it to be installed it was never installed by their installer. All together I waited for 2 weeks. I gotten one from another store. Check for timeline on putting it in before buying.
LAS VEGAS, NEVADA -- I tried to get my 3 year old Lowe's Maytag washer repaired under the extended warranty purchased through Lowe's and Lowe's sent Volt. After three weeks and two no-show appointments I contacted Lowe's and was told Volt had notified Lowe's that Volt had completed the repairs... No way!!! First I suggest not buying appliances from Lowe's (They subcontract repairs unlike Sears) and second I would not recommend calling Volt for any repairs in the Las Vegas area.
APEX, NORTH CAROLINA -- Be wary of purchasing appliances. I bought a new washer and dryer on 3/25/2014. Then this week 5/4/2014 I noticed water underneath the washer. I called the store and was told that 30 days had passed and I needed to deal with the manufacturer. They almost laughed and said I should have bought the extended service agreement. I shouldn't have to worry about customer service or issues with a new washer. Tread lightly with any appliance purchase. The best part was delivery, those guys were legit.
JACKSON, MICHIGAN -- My wife and I had a washer and dryer in our shopping cart online. We were researching several units so several days went by before we went back to our shopping cart at Lowes.com. When we went to actually make the purchase the price had gone up significantly. A quick phone call prompted a message to the local store and with a print out of our original shopping cart they matched the lower price no questions asked. Overall it was a great experience and great price.
FERNANDINA BEACH, FLORIDA -- Thank goodness I purchased this machine at Lowe's. They honored my complaint, refunded my money and scheduled a pickup immediately for this horrible excuse of a washing machine. The product looked good on the showroom floor, it all sounded good as the salesperson went over the options and explained how it worked. That was as good as it got for this product. The washing machine never cleaned anything! However, it did manage to twist, mutilate, and tear up several blouses,1 pair of pants and 1 sweatshirt.
The first load was full of t-shirts, socks and underwear. These items came out OK, but as I was transferring the clothes from washer to dryer, I noticed they didn't smell fresh. I thought I made a mistake in adding the detergent, so I rewashed the load.The second load was towels, they seemed OK, but they weren't too dirty to start with; however, after I dried them I saw the soap residue that was left behind on several of the towels. So I rewashed this load as well. The third load was my last load. The clothes came out with soap stains, streaks from uneven wetness in the clothes and of course, the damages I mentioned above.
I can't get rid of this machine fast enough! Apart from not cleaning the clothes, the machine sounds as if parts about about to fly off of it at any minute. The rattle of metallic pieces is not the same sound as the sound of a washing machine in action.
I am luckier than some of the people who bought this waste of a product, because at least Lowe's was the company I had to deal with and they were wonderful regarding the return the product and refunding of my money. I am told Whirlpool has bought out Maytag, this is the only reason I tried this machine. Whirlpool, you are no Maytag! I am off to check out other manufacturers as they certainly can't be any worst!
FORT MILL, SOUTH CAROLINA -- I will start by saying I love Lowe's and normally do not ever shop anywhere else for my home repair needs. This experience, however, has left a sour taste in my mouth. We purchased a washer/dryer set on 8/18 under the promotion that if you spend X amount of dollars, you'll get a rebate of X amount. I submitted the rebate info online on 8/20. It says it takes 4-6 weeks to get the rebate, so we've been patient.
Today, 9/13, I get a note from Lowe's saying I didn't purchase qualifying items? I called the number, they told me I had to have receipt info (well, sorry, I didn't keep it) so I had to call the local store and get them to look up info, but, they told me I could look it up myself online… grr. If the original number I had called would've told me I could do that, I would have… So I do look it up myself, call back the first number, this new lady has a deep accent... I give her the item # for the washing machine and she tells me "Okay, I have the dishwasher pulled up" - I was like, “No, WASHING MACHINE.” She said, "Oh, I'm sorry..." She proceeds to pull it up correctly.
Then I give her the item # for the dryer, "Okay, I have the washing machine pulled up." "No, you mean dryer?" "Oh, well it is wrong in our system but it doesn't matter." All I know is, I better get my rebate! Then she says "it's a $50 rebate." I said, “No, it should be way more than that. The washer/dryer were close to $1300!” She said "Oh, I'm sorry, my accounting mistake. It is actually $120."
Now we have to wait another 4-6 weeks for our $120 rebate that should have been here already. Normally, I wouldn't mind waiting, but we have been holding off painting the nursery for the first child I'm carrying because we are broke now after the washer/dryer purchase... and now we're going to have to wait 4-6 more weeks to get started.
I'm less than thrilled with Lowe's lackluster performance in this scenario. It makes me wonder if perhaps others aren't experiencing the same thing, and Lowe's needed to "push off" the rebates for a while and faked the letter, or perhaps their system had a glitch that showed them all as invalid. Whatever the case, I hate to say, in the future I will think twice before purchasing anything that falls under a rebate with Lowe's.
WAKE FOREST, NORTH CAROLINA -- On 12-7-13, we walked into Lowe's with the measurements for our current over-the-range microwave oven; we even had the original user manual so there would be no problems buying a new one that would fit. The salesman assured us that the new one that we had selected would fit. Two weeks later the installer arrived and could not get the new one to fit because it was an inch too tall. We have a stone backsplash and the bracket for support requires that the microwave be no more than 15.5" high. The new one was 16.5" high. We thought that we could call Lowe's and just get them to send one that would fit. Turns out, they don't sell one that will fit except for a $1,000 model!
We had to urgently call the installer to come back and put our old microwave back and hope that we could pay someone to fix it. The installer brought our microwave back; it had obviously been thrown into the back of his truck because the key pad was now broken and the hood vent was also now broken. I went to Lowe's today and told them what happened and the only thing they cared about was "Where is the new microwave?" I told them I had no idea where it was and asked them what they were going to do to fix the problem.
They said that I could contact two companies to see about fixing it (never mentioning making any restitution for busting up my microwave) and that they would give us a full credit back after they are able to locate the original microwave. They also said that it wasn't the salesman's fault because he could not have known that we have a backsplash! Seriously, they said that.
Am I the only one in America with a backsplash? I told them that it was the salesperson's fault; we had the measurements and he should have paid attention to them. The fact that a home improvement store does not train its appliance salespeople to pay attention to MEASUREMENTS speaks volumes about this company.
HONOLULU, HAWAII -- Well let's start from scratch. I ordered a new washer and dryer on 08/19/13 and was promised the delivery date of 08/24/13 AM before noon. The delivery made as promised and the first load of washing was a big problem with a grinding noise and the washer seemed to want to leave the washing room during the spin cycle due to it was unbalanced.
I called Lowe's in Honolulu "The one on 411 Pacific Street" and after talking to many lyres and uninformed employees I finally talked to the Manager in charge and asked if the installation crew could return to inspect the washer. Yes; and after 4 hours they arrived and took one look at the washer and claimed it a manufacturer defect. The washer was quickly removed and my promise was I would have a new one the next day. They will call me by 7 or 8 AM to let me know the time of arrival. Called at 9 AM and they claimed it's on the truck ready for delivery with no promise of a delivery time, "Can't find the record", so, it must be on the truck was the reply.
12 PM called for the Manager and was forced to leave a message with the receptionist for the Manager to call me. 1500 still no response and called again for the Manager - This time I got through and the Manager said he would call back. OK; Now we're wondering if the washer was ever on the truck and the Manager called to confirm the washer was still sitting on the loading dock and someone is tasked to deliver it now. The truck arrives with the brand new "good" washer with the wiz bang crew hurry to connect it up and with all new water lines and hoses. All is fine until my wife finds out the cold and hot water lines were backwards after washing some delicate fabrics.
What a messed up store. First they bring a bad washer and don't test the washer prior to walking away and with the good washer they reverse the RED and BLUE. This store is on my most unwanted list of places to shop now. Lowe's name has been forever damaged for me due to the above and I'll do business elsewhere in Honolulu. Wasted two of my days and I lost track of how many phone calls to what I would consider ignorant staff. I do feel sorry for the manager due to nothing really happened until I talked directly with him.
MOORE, OKLAHOMA -- Three months ago, we bought all new appliances for the new home we were moving into from Lowe's. Yesterday, the Whirlpool refrigerator's compressor went out and we lost all the food. Lowe's would not replace the refrigerator or refund the money. I was rudely told that I could only return it within the first 30 days. I was referred to a Lowe's repair service that could not even consider coming out for almost a week and all the cost would not be covered by the Whirlpool warranty! I will never buy anything from Lowe's again, not even a plant. Now, I am worried that the other appliances I bought might also be lemons. I've learned a lesson… NO MORE LOWE'S!!!