LAKE PARK, FLORIDA -- Lowe's had always worked with me on everything that I had bought from them. In January, I got a microwave which I didn't notice it was bent until my niece came to visit and she noticed. I went back to the store and they exchange the microwave. I got a different style as the one that I had was no longer available.
Unfortunately, within a week I notice that the microwave had a cracking sound. They first told me to call the manufacturer, but I told them that I didn't wanted fix, I wanted exchange. They couldn't do that because of their policy. They came back to the house and reimbursed me for the microwave and the installation. They have always worked with me and I definitively continue to shop here for major items.
OREM, UTAH -- We purchased a dishwasher from Lowe's and had them install it. The guy who did the installation didn't connect the drain properly and our laminate wood floor was flooded on multiple occasions. We didn't notice the problem until my wife saw water seeping from the floor when she stepped on it and we could feel the wood was warping. A call to Lowe's got someone out right away to connect the drain properly. They also sent ** from their floor department to measure and assess the damage. Since that time Lowe's has done nothing to help us. They said, “since the installer was insured, his insurance would pay for the damage” - it won't, only a portion.
Calls to Lowe's have been ignored. ** promised to have the "regional manager" call to discuss the problem with us and we have been waiting for a week for that phone call. Lowe's talks good customer service, but when it comes down to it, they couldn't care less about their customers. The good news? We live close to Home Depot. They will now be getting the business Lowe's didn't care about.
WEST BRIDGEWATER, MASSACHUSETTS -- I bought a stackable washer and dryer for my daughter in January 2013. After the 5th time of breaking, I called the store and told them, it was obviously a lemon and I wanted to return it. The so called manager of the appliance dept said, "sorry, it's 10 days over the warranty and nothing we can do for you!" He had no record of me ever calling. I reminded him that I just spoke to him in October when it broke for the fourth time. He said,"he speaks to way too many people to ever remember me." (He must do a lot of calls of this nature if I don't stand out after 5 calls in 1 year.)
After numerous calls to the West Bridgewater, Ma store and the corporate customer service, they refuse to stand behind their product. The machine shouldn't have broken once in five years, much less five times in 1 year. I own my own construction company and spend over 70,000.00 every year in supplies, tools and building materials at Lowe's. Not to mention what I used for my personal use. I am not a person whom like controversy and usually don't return things.
I am so disgusted with this company and how they conduct business. It's in the hand of my credit card company now. Either way, I will never shop at any Lowe's. I also instructed all my carpenters they are never to purchase any product for my Jobs at this store. Figure it out Lowe's, the washer was 1,167.00 that probably cost you 600, you lost over 75,000.00 in sales from me alone. With customer service like this, you will follow the fate of the big box store before you, and deserve it! #LOWESSUCKS!
WILKESBORO, NORTH CAROLINA -- My 4 year old Maytag fridge just stopped cooling the first of November. Lost all my food. A week later, they brought us out a loner fridge. Yes, a week later! Found my receipt where I purchased the extended warranty. They sent me a card three weeks later. Was not enough to purchase the same kind of fridge I had, so now I now I have a bill. They brought out a fridge. Took them from 4:15 to 6:00. My husband went down in our basement around that night and water was running through the floor where the fridge set. They came up stairs pulled the fridge out. Water was pouring out of a hose where they hooked the water and ice up.
I called Lowe's, a night watch answer the phone. He wrote down my name and number. Lowe's called at 6 am, said they would be out by 9:00, never saw them. I called again, they finally came out. Said it was a defect and they could fix it, but had to go get parts. They were in and out our home all day, my floors are a mess. I just sat down and cried. They said they see about reimburse us for all the trouble, but have not seen or heard from them today. Just fed up.
EAST RUTHERFORD, NEW JERSEY -- I bought a moderately expensive gas range oven and the components required for installation, and setup for delivery, installation, and haul away of my old oven. Spent nearly 45 minutes on the phone arranging delivery and installation to very specifically be on a very specific date, as it was my only day off from work for the rest of the month until Thanksgiving, when it will be needed.
I was then expecting a call from the delivery company with my window of time for the day in question. After all that, they said that they had it scheduled for another day because "that worked better on their end". Seriously? I am at a complete loss for words on how to respond to that, so I cancelled the order (wasting an additional 30 minutes of my time) and bought a similar unit at Home Depot. I have given Lowe's many chances over the years and only shopped there this time because they are closer than Home Depot. Will not be making that mistake again.
ONLINE SALES, CALIFORNIA -- Second time I'm ordering an appliance from Lowes.com and it will be the last. I tried ordering a fridge online only to find out at the end of the order that the item number was switched by their program to a different item number that is special order. After spending literally 3 hours on and off the phone with 4 different reps, finally got the right fridge ordered. They tried to charge me more than the advertised online price. Anyway, got the right fridge at the end but the whole process was very frustrating. DO YOURSELF A FAVOR. IF YOU VALUE YOUR TIME, DO NOT ORDER FROM LOWE'S WEBSITE!!!
ALAMOGORO, NEW MEXICO -- My freezer went out Thursday 8/15/13, and I went to numerous appliance stores and went to Lowe's last. ** the sales representative was amazing! I felt like I had known him for years. He was knowledgeable about the products, and very very helpful. Needless to say, I walked out owning a new freezer with a delivery set up for 2 days later. ** and ** delivered, ahead of schedule, and were through removing the old freezer and installing the new one in less than 15 minutes! The service all the way around was exceptional, and will go back again and again. Thanks **, **, and **!
GREENVILLE, SOUTH CAROLINA -- I spent over $850 on a washer and dryer (hookups etc) and was told by 2 employees there, that by buying the washer and dryer we would would get a $50 rebate per appliance. We bought the washer and dryer during the July 4 sale and sent in the rebate. I got a letter in the mail saying the rebate was declined - didn't bother saying why.
I called for 2 days to ask why it was declined - was on hold for over an hour before giving up and calling the next day. And when I finally did get someone on the phone, they said we hadn't met the "minimum qualifications" for the rebate. The "minimum price we had to pay was $399" apparently. We had only paid $379 (x2). And "appliances could not be combined" for the rebate. Took two days to find this out and a difference of $20 to be denied - even though, again, we spent over $800 on appliances. Extremely disappointed with Lowe's on the underhandedness and will be going with Home Depot from now on.
PANAMA CITY, FLORIDA -- Sent in my sales invoice same as to my power company. Power company sent me a credit for my purchase. Lowe's sent me a letter saying I did not qualify for a rebate. I called the number on the letter and the lady said it was an oversight. An oversight!! She had the invoice. When I gave her the refrigerator number she could find it then (was on the invoice).
Only reason I am complaining is that I had about the same thing happen before on a return and I will never buy anything from Lowe's again. They figure most people won't call. The same item I bought last month at a discount is cheaper this month without a rebate.
JACKSONVILLE, NORTH CAROLINA -- Whirlpool purchased, Lowe's installed. It leaked and I called in to report problem. They sent plumber out again. He stated they all do this, went a while - no leaks. Now two years old and still paying on the Lowe's appliances loan since we bought all at once, and dishwasher leaks something terrible. I video taped it. I call and get shoved around, hear every excuse under the sun of why they won't come and replace it like the plumber for Lowe's stated they would do if it kept up. Never again. This is only one Lowe's appliances I am speaking of. I had issues with a side by side refrigerator. You call and get the run around... So frustrated.