EAST RUTHERFORD, NEW JERSEY -- I bought a moderately expensive gas range oven and the components required for installation, and setup for delivery, installation, and haul away of my old oven. Spent nearly 45 minutes on the phone arranging delivery and installation to very specifically be on a very specific date, as it was my only day off from work for the rest of the month until Thanksgiving, when it will be needed.
I was then expecting a call from the delivery company with my window of time for the day in question. After all that, they said that they had it scheduled for another day because "that worked better on their end". Seriously? I am at a complete loss for words on how to respond to that, so I cancelled the order (wasting an additional 30 minutes of my time) and bought a similar unit at Home Depot. I have given Lowe's many chances over the years and only shopped there this time because they are closer than Home Depot. Will not be making that mistake again.
ONLINE SALES, CALIFORNIA -- Second time I'm ordering an appliance from Lowes.com and it will be the last. I tried ordering a fridge online only to find out at the end of the order that the item number was switched by their program to a different item number that is special order. After spending literally 3 hours on and off the phone with 4 different reps, finally got the right fridge ordered. They tried to charge me more than the advertised online price. Anyway, got the right fridge at the end but the whole process was very frustrating. DO YOURSELF A FAVOR. IF YOU VALUE YOUR TIME, DO NOT ORDER FROM LOWE'S WEBSITE!!!
WEYMOUTH, MASSACHUSETTS -- We purchased a new Whirlpool washer/dryer 1 week ago at Lowe's. Delivery and install was set for Saturday Oct 5 between 4 and 6 PM - at about 2 pm. At 3 pm, the dispatcher called to move the time window to between 5:30 and 7:30. At 7:15, the delivery person called to say they will arrive at 8. At 8:30 they arrive. At 10, they told me they do not know why the dryer does not work. They told me to call Lowe's and ask them to replace the dryer. The installers left at 10:30.
Sunday morning, I called Lowe's and they suggested that I check the circuit breakers. I reset the circuit, which the installers had not thought to check. The dryer is not completely installed, so it cannot be used. Lowe's told me the installers will return on Sunday to finish, but did not provide a time.
I finally called Lowe's to get the 3PD dispatch number to ask for a time. I am told between 7 and 9 PM. At 5:30 the installers called to say they are too busy and cannot come today. I told them that the dispatcher told me they will come today to finish. It's 9 PM and I'm still waiting. An entire weekend wasted waiting. Do not buy appliances from Lowe's if you expect good service.
ALAMOGORO, NEW MEXICO -- My freezer went out Thursday 8/15/13, and I went to numerous appliance stores and went to Lowe's last. ** the sales representative was amazing! I felt like I had known him for years. He was knowledgeable about the products, and very very helpful. Needless to say, I walked out owning a new freezer with a delivery set up for 2 days later. ** and ** delivered, ahead of schedule, and were through removing the old freezer and installing the new one in less than 15 minutes! The service all the way around was exceptional, and will go back again and again. Thanks **, **, and **!
GREENVILLE, SOUTH CAROLINA -- I spent over $850 on a washer and dryer (hookups etc) and was told by 2 employees there, that by buying the washer and dryer we would would get a $50 rebate per appliance. We bought the washer and dryer during the July 4 sale and sent in the rebate. I got a letter in the mail saying the rebate was declined - didn't bother saying why.
I called for 2 days to ask why it was declined - was on hold for over an hour before giving up and calling the next day. And when I finally did get someone on the phone, they said we hadn't met the "minimum qualifications" for the rebate. The "minimum price we had to pay was $399" apparently. We had only paid $379 (x2). And "appliances could not be combined" for the rebate. Took two days to find this out and a difference of $20 to be denied - even though, again, we spent over $800 on appliances. Extremely disappointed with Lowe's on the underhandedness and will be going with Home Depot from now on.
PANAMA CITY, FLORIDA -- Sent in my sales invoice same as to my power company. Power company sent me a credit for my purchase. Lowes sent me a letter saying I did not qualify for a rebate. I called the number on the letter and the lady said it was an oversight. An over sight!! She had the invoice. When I gave her the refrigerator number she could find it then.(was on the invoice).
Only reason I am complaining is that I had about the same thing happen before on a return and I will never buy anything from Lowes again. They figure most people won't call. The same item I bought last month at a discount is cheaper this month without a rebate.
BARBOURSVILLE, WEST VIRGINIA -- Lowes would not fix my Dishwasher problem. I had bought an Extended Service Plan from them which should cover my appliance for four years. But when wheels started to pop off the lower rack of the crappy Maytag Dishwasher that Lowes sold to me, they would not fix it and gave me a run around. One guy said warranty only covers electrical and motor. Another guy says something else.
NO NOT think they will keep your appliance in order for the next four years. They will not. They will use some fine print against you. DO NOT buy Lowes Extended Service Plan.
In the last two years I have bought from Lowes, One Samsung Fridge, a gas cooking range, Dishwasher, washer dryer - all with Extended Service warranty. I will not buy Appliances from Lowes anymore - ever.
JACKSONVILLE, NORTH CAROLINA -- Whirlpool purchased, Lowe's installed. It leaked and I called in to report problem. They sent plumber out again. He stated they all do this, went awhile no leaks, now two years old and still paying on the Lowe's appliances loan since we bought all at once, and dishwasher leaks something terrible.
I video taped it. I call and get shoved around, hear every excuse under the sun of why they won't come and replace it like the plumber for Lowe's stated they would do if it kept up. Never again. This is only one Lowe's appliances I am speaking of. I had issues with a side by side refrigerator. You call and get the run around.. so frustrated
COLUMBIA, SOUTH CAROLINA -- I bought a new refrigerator from Lowes in Columbia, SC. Now this 2 year old major appliance sits in my kitchen doing absolutely nothing. After calling Lowes for service info, I was given the run around several times on all levels, the acting manager came to the phone once after I requested him and later I found out gave me a fake name. Lowes cares nothing for their customers after they receive your money. I will never shop there again. Thank goodness we have Home Depot in the community. Please be aware they do not stand behind their products or care about you as a concerned customer. I was not aware that I had to buy a new refrigerator every two years if I got it from Lowes..I can"t afford that.
JOHNSTOWN, PENNSYLVANIA -- I purchased an expensive Bosch dishwasher at Lowes and in no time the circuit board broke. Lowes told me it's not their problem to call Bosch they didn't build it. I called Bosch and they said it's covered under warranty but there is no one that could fix it around here but Thomas Appliance and he's had his phone of the hook since 1978 because we called all day and night and got a busy signal. 15 weeks later still no help from Lowes or Bosch.
I had a lot of dishes to handwash over the holidays thanks to Lowes service. Lowes is the worst place to buy an appliance unless it never breaks, because they sure don't have any service and then they try to sell you the rip off extended warranty on top of the regular one that don't even get honored.