Lowe's Appliances - Page 3

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1.8 out of 5, based on 41 ratings and
89 reviews & complaints.

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Lowes Doesn't Stand Behind the Products They Sell!
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Rating: 1/51
WEST BRIDGEWATER, MASSACHUSETTS -- I bought a stackable washer and dryer for my daughter in January 2013. After the 5th time of breaking, I called the store and told them, it was obviously a lemon and I wanted to return it. The so called manager of the appliance dept said, " sorry it's 10 days over the warranty and nothing we can do for you!" He had no record of me ever calling. I reminded him that I just spoke to him in October when it broke for the fourth time. He said,"he speaks to way to many people to ever remember me." ( He must do a lot of calls of this nature, If I don't stand out after 5 calls in 1 year.) After numerous calls to the West Bridgewater, Ma store and the corporate customer service, they refuse to stand behind there product. The machine shouldn't have broken once in five years, much less five times in 1 year. I own my own construction company and spend over 70,000.00 every year in supplies, tools and building materials at Lowes. Not to mention what I used for my personal use. I am not a person whom like controversy and usually don't return things. I am so disgusted with this company and how they conduct business. It's in the hand of my credit card company now. Either way, I will never shop at any Lowes. I also instructed all my carpenters they are never to purchase any product for my Jobs at this store. Figure it out Lowes, the washer was 1,167.00 that probably cost you 600, you lost over 75,000.00 in sales from me alone. With customer service like this, you will follow the fate of the big box store before you, and deserve it! #LOWESSUCKS!
     
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Slimjim on 2014-02-10:
Unfortunately after a year, no store in the world could have taken that back and gotten any credit from the manufacturer. Even servicing appliance dealers wouldn't be able to accommodate such a request. What you want to do is try and work with the brand to get satisfaction. Honestly that is who made the troublesome product and who you really have a beef with. You didn't even mention who made the lousy washer/dryer stack. The Home Depot wouldn't have done anything different, regardless of prior business relationships. Call the manufacturer and start working on them. They are the only ones who can refund money back on a product that old.
Kathy4921 on 2014-02-10:
I bought the product from Lowes not the manufactor. I believe it is Lowes responsibility to call the manufacturer and return it. They should stand behind the products they sell. The product isn't that old! It's a major appliance and should not break 5 times in a year. Lowes is also the company whom didn't record or notate all the issues we had with this product. I also sell products and I would never expect my clients to call the manufactor, I have them call me and I take care of it. The difference between the big box mentality!
Cwazychicken on 2014-02-11:
its ironic how products break down JUST after the warranty is expired or they delay it til just after it expires. I don't like warranties. They are guaranteeing you that they are selling you crap.
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So Fed Up With Lowes Home Improvement
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Rating: 1/51
WILKESBORO, NORTH CAROLINA -- My 4 year old Maytag fridge just stopped cooling the first of November. Lost all my food. A week latter they brought us out a loner fridge. Yes a week later! Found my recite where I purchased the extended warranty. They sent me a card three weeks later. Was not enough to purchase the same kind of fridge I had, so now I now I have a bill. They brought out a fridge. Took them from 4: 15 to 6:00. My husband went down in our basement around that night and water was running throw the floor where the fridge set. The came up stairs pulled the fridge out. Water was pouring out of a hose where the hooked the water and ice up. I called Lowes a night watch answer the phone . He wrote down my name and number. Lowes called at 6am said they would be out by 9:00, never saw them. I called again they finally came out. Said it was a defect and they could fix it, but had to go get parts. They wear in and out our home all day my floors are a mess. I just set down and cried. They said they see about reimburse us for all the trouble, but have not seen or heard from them today. Just feed up.
     
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Poor Customer Service Forced Me to Cancel a Sale
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Rating: 1/51
EAST RUTHERFORD, NEW JERSEY -- I bought a moderately expensive gas range oven and the components required for installation and set up for delivery, installation, and haul away of my old oven. Spent nearly 45 minutes on the phone arranging delivery and installation to very specifically be on a very specific date as it was my only day off from work for the rest of the month until Thanksgiving when it will be needed.

I was then expecting a call from the delivery company with my window of time for the day in question. After all that, they said that they had it scheduled for another day because "that worked better on their end". Seriously? I am at a complete loss for words on how to respond to that, so I cancelled the order (wasting an additional 30 minutes of my time) and bought a similar unit at Home Depot.

I have given Lowes many chances over the years and only shopped there this time because they are closer than Home Depot. Will not be making that mistake again.
     
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Worst Experience Ever
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Rating: 1/51
ONLINE SALES, CALIFORNIA -- Second time I'm ordering an appliance from Lowes.com and it will be the last. I tried ordering a fridge online only to find out at the end of the order that the item number was switched by their program to a different item number that is special order. After spending literally 3 hours on and off the phone with 4 different reps finally got the right fridge ordered. They tried to charge me more than the advertised online price. Anyway got the right fridge at the end but the whole process was very frustrating.

DO YOURSELF A FAVOR IF YOU VALUE YOUR TIME. DO NOT ORDER FROM LOWES WEBSITE!!!
     
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Washer/Dryer Installers 3 Hrs Late, Left Install Unfinished 10PM
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Rating: 1/51
WEYMOUTH, MASSACHUSETTS -- We purchased a new Whirlpool washer/dryer 1 week ago at Lowes. Delivery and install was set for Saturday Oct 5 between 4 and 6 PM. At about 2pm. At 3pm, the dispatcher called to move the time window to between 5:30 and 7:30. At 7:15 the delivery person called to say they will arrive at 8. At 8:30 they arrive. At 10 they told me they do not know why the dryer does not work. They told me to call Lowes and ask them to replace the dryer. The installers left at 10:30.

Sunday morning I called Lowes and they suggested that I check the circuit breakers. I reset the circuit, which the installers had not thought to check. The dryer is not completely installed, so it cannot be used. Lowes told me the installers will return on Sunday to finish, but did not provide a time.

I finally called Lowes to get the 3PD dispatch number to ask for a time. I am told between 7 and 9 PM. At 5:30 the installers called to say they are too busy and cannot come today. I told them that the dispatcher told me they will come today to finish. It's 9 PM and I'm still waiting. An entire weekend wasted waiting. Do not buy appliances from Lowes if you expect good service.
     
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JMCWatchdog on 2013-10-08:
I really is better to get a trained independent appliance technician/installer to do the job. You can purchase your appliances anywhere you want to, usually they will pick them up from the store, install them correctly and haul the old ones away. This way you have a qualified installer versus a delivery guy. Do you have a local appliance tech that takes care of your stuff? If so, ask if they offer a service like that. In the long run it will save you time and money.
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The Purchase, Delivery, and Installation Was Amazing. Nothing but Huge Kudos!
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Rating: 5/51
ALAMOGORO, NEW MEXICO -- My freezer went out Thursday 8/15/13, and I went to numerous appliance stores and went to Lowes last. Jeff the sales representative was amazing! I felt like I had known him for years. He was knowledgeable about the products, and very very helpful. Needless to say I walked out owning a new freezer with a delivery set up for 2 days later.

Brian and Kirt delivered, ahead of schedule, and were through removing the old freezer and installing the new one in less than 15 minutes! The service all the way around was exceptional, and will go back again and again.

Thanks Jeff, Brian, and Kirt!

Rhonda Jacobs
     
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Rebate - Screwed
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Rating: 1/51
GREENVILLE, SOUTH CAROLINA -- I spent over $850 on a washer and dryer (hookups etc) and was told by 2 employees there, that by buying the washer and dryer we would would get a $50 rebate per appliance. We bought the washer and dryer during the July 4 sale and sent in the rebate. I got a letter in the mail saying the rebate was declined - didn't bother saying why. I called for 2 days to ask why it was declined - was on hold for over an hour before giving up and calling the next day - and when I finally did get someone on the phone they said we hadn't met the "minimum qualifications" for the rebate. The "minimum price we had to pay was $399" apparently. We had only paid $379 (x2). And "appliances could not be combined" for the rebate. Took two days to find this out and a difference of $20 to be denied - even though, again, we spent over $800 on appliances.
Extremely disappointed with Lowes on the underhandedness and will be going with Home Depot from now on.
     
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DebtorBasher on 2013-08-06:
If that's one of the requirements, it would be stated on the rebate forms and there's nothing that can be done about it. For larger rebates such as that, I always make a copy of the rebate form for my records...just to check if something like this would come up because the rebate forms usually have phone numbers or address', that you won't have once you mail the form to them.
trmn8r on 2013-08-07:
From you description, I don't see anything that Lowes did wrong.

It sounds like you didn't meet the requirements. Rebate rules must be met to the letter in order to qualify. Rebates represent a cash expense to companies, so they don't make any exceptions when evaluating them.
Susan on 2013-08-07:
What did the rebate form you mailed in say about the minimum purchase required? It doesn't matter what the employees told you and Home Depot would have handled the situation exactly the same.
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No Rebate
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Rating: 1/51
PANAMA CITY, FLORIDA -- Sent in my sales invoice same as to my power company. Power company sent me a credit for my purchase. Lowes sent me a letter saying I did not qualify for a rebate. I called the number on the letter and the lady said it was an oversight. An over sight!! She had the invoice. When I gave her the refrigerator number she could find it then.(was on the invoice).

Only reason I am complaining is that I had about the same thing happen before on a return and I will never buy anything from Lowes again. They figure most people won't call. The same item I bought last month at a discount is cheaper this month without a rebate.
     
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Extended Service Plan Was Not Honored
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Rating: 2/51
BARBOURSVILLE, WEST VIRGINIA -- Lowes would not fix my Dishwasher problem. I had bought an Extended Service Plan from them which should cover my appliance for four years. But when wheels started to pop off the lower rack of the crappy Maytag Dishwasher that Lowes sold to me, they would not fix it and gave me a run around. One guy said warranty only covers electrical and motor. Another guy says something else.

NO NOT think they will keep your appliance in order for the next four years. They will not. They will use some fine print against you. DO NOT buy Lowes Extended Service Plan.

In the last two years I have bought from Lowes, One Samsung Fridge, a gas cooking range, Dishwasher, washer dryer - all with Extended Service warranty. I will not buy Appliances from Lowes anymore - ever.
     
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John Nicholson on 2013-07-09:
You would have been given a copy of the plan and it would have stated what it covers. Take a look at it and if it covers things like wheels, take it to Lowes and show the manager and demand they honor it. However, this type of thing might be under the catch-all "normal usage"
ahquraishi on 2013-07-09:
Nonsense wheels fell from first month of use.
"Normal usage" my a**.
Yep. They give you a copy after you pay for it at the front check out counter, after all sales and Service warraty has been paid for. Scumbags..
Ken528 on 2013-07-09:
Just bought a mower from Lowes and they were pushing the extended warranty and I almost said yes. Now I'm glad I said no to it.
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Bad Appliances From Lowes
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Rating: 1/51
JACKSONVILLE, NORTH CAROLINA -- Whirlpool purchased, Lowe's installed. It leaked and I called in to report problem. They sent plumber out again. He stated they all do this, went awhile no leaks, now two years old and still paying on the Lowe's appliances loan since we bought all at once, and dishwasher leaks something terrible.

I video taped it. I call and get shoved around, hear every excuse under the sun of why they won't come and replace it like the plumber for Lowe's stated they would do if it kept up. Never again. This is only one Lowe's appliances I am speaking of. I had issues with a side by side refrigerator. You call and get the run around.. so frustrated
     
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