FAYETTEVILLE, NORTH CAROLINA -- I would like to commend Lowe's floor installer. The installer and his crew did an excellent job in installing my new tile floor. I received very professional help from the flooring department salesman who informed me of the necessary things to do and the way the installation would be handled.
The installer showed up a couple of days later, took measurements and set to install my floor, going above and beyond. His crew was very courteous and professional. I love my new tile floor.
my only complaint was that though I was charged $85.00 dollars for delivery, the tiles were not delivered by Lowe's for installation, and the installer had to pick them up himself so he could install it.
NILES, MICHIGAN -- I worked for Lowes as a flooring installer for 4 years as an independent contractor a little something customers should no about us installers and Lowes we half to give a year warranty and carry insurance if you complain long if something is wrong with your installation even if its miner the will replace it but what their not going to tell you is who is replacing it. Its not Lowes its the installer rather than let the installer use their warranty they give every customer the tell the installer that the customer did not won't you back then they charge the installer for the hole job send a new installer to their home to put the new stuff in. I have installed flooring for 16 years never once have I had to pay for someones job till this year didn't even know there was anything wrong with the job until 2 moths later when the told me they wear debit my account for $3000 dollars come to find out from the installer that replaced it he said it could have Ben fixed it did not need to be replaced Lowes don't care about their employees or their installers this thing jest coasted me my house and truck it put me out of business so you as a customer try to give the installer the chance to fix things or they will end up like me
I purchased CRYNTEL flooring at Lowes and it started to crack and buckle, I contacted Lowes and they contacted the manufacture which sent someone over to inspect the product. The inspector said CRYNTEL needed 40-60% humidity at all times, they said it was stated on the box but I live in New Mexico with 10-15% humidity and there was nothing stated on the box.
Why sell a product in a state that can not handle the weather? Buyer beware what you purchase from Lowes, they didn't offer anything and they lost a customer for life.
BRICK, NEW JERSEY -- Lowes carries Pergo Products and pergo now makes HARDWOOD. Here is my story which still is not settled.We purchased 450 sq feet of Pergo hardwood In January 2006, installed it and in 5 weeks the floor began to dent, as well as develop odd markings where no one even walked. I complained to Pergo who then advised me to go to Lowes where we purchased it and file a complaint. They sent a rep out who made sure the floor was level and properly installed which his report reflected there were no errors on our part, and he clearly stated Yes there are dents and marks in localized areas but his opinion was the floor was not defective..so claim denied. Pergo said their warranty doesn't cover dents, pay professionals to refinish it and Have a nice day. The floor cost $2000 and is on delayed Billing with lowes. Lowes has stepped in but stalled me from returning the floor within the 90 day return policy saying they would try to make this right. As of today,(7/12/2006) after several calls and interactions with managers and reps I am no where. I have reported Lowes and Pergo to the BBB and Consumers and Have wrote to Lowes Credit and had the delay extended for payment and Under federal law act have disputed these charges because of poor quality merchandise.I am done with Lowes either way and As for Pergo Not only are their warranties BOGUS but their Hard wood floors are LOOKing floors not living..I hope I save people from spending their hard earned money on those floors!
I have to say my carpet install went great so did my floor install
over two days.
My problems were dealing with Lowes store itself poor customer service.
took 5 trips to store to take care of everything. No one in department on two occasions, was told they be in in 1 hour went back to store still no one there. Not Happy with measure was charged 34 extra square feet of floor install. over measure!!! got money back for the laminate I took back back but not the 2 dollars a square foot to install it.
NEW PORT RICHEY, FLORIDA -- I'm a frequent shopper at the Lowes in New Port Richey Florida. They offer the best customer service I've ever seen. I have been to Home Depot, Wal-Mart, Target and countless number of retail stores, but Lowes sticks out with excellent service. Thank you for such great employee training. From the moment you walk in the greeting and the smile sticks with you. I have never been lost. I'm in and out especially with the help of employees.
OCALA, FLORIDA -- Our experience with Lowe's personal and installers was really great. Dean was a big help to us in our selection of flooring. The installers, Gregg and Shawn did a terrific job installing our flooring. They were very neat and very polite. They cleaned up each day and we can't say enough about them. We certainly will use Lowe's again in the future Thank you again.
Roger & Gloria
JACKSONVILLE, FLORIDA -- Alego Arturo and his assistant were the best professionals I have ever seen. They were patient, courteous and very knowledgeable. Their concern was to finish the job right the first time concentrating on the smallest detail and not how long it will take to complete.
I highly recommend them to any further jobs.
LOUISVILLE, KENTUCKY -- 4 rooms of carpeting. First they will not give you any written estimate of when they will complete the job. At least double whatever they tell you verbally. If they say they expect to install your carpet in 3 weeks then plan on 6 or 8 weeks. Second they will want you to pay 100% up front, then you will have zero leverage if you don't like the service or results.