Lowe's Flooring Consumer Reviews - Page 2

LAS VEGAS, NEVADA -- I contracted with Lowe's flooring department for the floor in my master suite: vinyl flooring to replace carpeting and the baseboard for a total cost of $3,902 materials & installation ($1,655 was installation cost). It took 2 weeks to get materials and another 4 weeks before “Lowe's contracted installers” could do the job.

1st day 8am to 11 am installer pulled carpet and baseboards, then told me “problem” with floor, “a low spot” he needed to call Lowe's to work numbers. 1130-12ish I called Lowe's: “$1,700 more needed to prep floor”. I asked, "Who gave this price," I was told installer. I asked installer, "What is this for and who gave price", he said to fill floor and Lowe's gave price… Over a barrel gave my credit card number. Installer-made mud? Spread on floor and trowel? Left at 5:30 pm (4-5 hours to fix problem).

Came back 2nd day 7:30 am- laid plank and baseboard, cleaned up and left at 11:30 am - total time on job 13.5 hours. Contracted labor was cost 1655. So with the 4-hour “problem” and original labor cost, I paid $3,755 for a total of 13 hours of work including “problem” and 1/8 inch of mud, the total including materials $5,602 for a bedroom, bath & 3 small closets — this was a 102% increase in labor quote.

When I comforted Lowe's with documents showing timeline and “problem”, they said, “let me get back to you”, when they did, their reply was “let me explain what the installer says you paid for.” My reply was, “no, my husband and I saw what we paid for”. My husband and I are retired - he was a construction supervisor and I was a business manager and there was no way we could justify the additional $1,700. for 4-5 hours of work and the mud. In short, we are older and we were definitely taken advantage of, but the real problem is Lowe's didn't back up their contract with us or do they have the knowledge of “what” a job really entails and needs to be done for the cost, they have no business subbing out jobs for installation when they “can't control costs”. Lesson learned.

YORK, PENNSYLVANIA -- Set up date for installation. Called day before to verify between 8 and 12. Day of installation no show. Called at 12. Said they had problems. Were on their way. Would be at my house by 1. At 2 I called again. They said time was changed to 1 to 4. Installer called at 3:30. Said he would be there by 4:30. Had my kitchen pulled apart. Had gas lines unhooked. Will never use or recommend Lowe's again.

BREMERTON, WASHINGTON -- I would not recommend Lowe's for flooring. I had hardwood floors installed back in November 2020 only to find that a week or two later I started getting bubbles in my floor and I did not drink or drop any water on my flooring. I also noticed I could not open my front door. It was really tight to even pull the door open. They didn't bother to even tell me. I have called them and complained and finally got them to agree to come and replace the wood pieces that had bubbles in them that was 4 months ago and they still have yet to come and replace my floorboards and they decided that there's nothing they can do about my door. They claimed it wasn't their floor but it was my door that made the mistake. All a bunch of garbage to me. This is the worst place to have flooring installed. Please be aware!!

MIDLAND, TEXAS -- I order laminate flooring and new baseboards to be installed. I came home to find new baseboard installed in one room only. They put the old baseboard back up in the other 8 rooms which was broken, stained and looked terrible. They also installed 1/4 round along my old baseboard which I did not want. When I asked them to come back and install the correct baseboard and no 1/4 round. I was told even though I didn't want it I have to have the 1/4 round again because the installers ran the flooring up to the 1/4 round not the baseboard so there would be a gap. I have huge gouges in many pieces of furniture and they marred and scratched up several interior doors which I have to repaint now. Called the store multiple times to be put on hold 30+ minutes and left messages with no call back. Horrible customer service. No accountability.

CAROL STREAM, ILLINOIS -- I had Lowes install carpet in the lower level of my home. During the installation the installers pried up on the frame of one of the interior doors to get the carpet under it and moved the frame so the door would no longer latch and you could see a gap between the door and the frame. They had someone come out and look at it (pushed, pulled and pried) and they decided the door was "not put in propperly. This door has been in place and functioning properly for over 20 years, funny how it decided not to work after the Lowes installation. Do not have Lowes do installations at your home, they will not take responsibility for their errors.

MONTOGMERY, ALABAMA -- I cannot begin to tell you enough not to buy floors from Lowes; go ANYWHERE else. These people will lie to your face and tell you anything to make a sale and take your money. Then you get stuck with poor quality installation and an absolute total mess. I went to look at flooring from Lowes. I had researched the flooring I wanted and saw a salesman named Donnell. Donnell said he would check to see if he could get the flooring I wanted. When I went back to check, he said he could get the luxury vinyl plank that I wanted. I told him the only way I would order the floor is if they could put it in with no transitions. I just could not have transitions because Lee, my partner, trips on them; so, I would not order the floor if they had to put transitions. He said he would have to check with the flooring installer. A day or two later Donnell told me they could install the floor with no transitions other than just around the fireplace. I told him I would be fine with only around the fireplace as Lee would not be walking across the fireplace. I said that if they could install without transitions, then to order the floor. After 2 weeks we went to check on the floors and though Donnell had submitted the order, no purchase order was sent so the flooring company did nothing. Donnell then submitted the PO and the floors came in about 10 days later. During installation I was told there would be transitions. I immediately sent a text to Donnell and told him no transitions. He called and said he was not at work. I told him I was highly upset and it they had said there would be transitions, I would have never ordered the floor. Yet they continued the install and Donnell did nothing as he did not want to lose the sale. These people have no clue how to install flooring and lie through their teeth. I went back to Donnell and asked that he speak with the manager because I was beyond upset. I never heard another word from him. Donnell is sorry, does not care anything at all about customers, about quality workmanship or doing the right thing. Lowe's should be ashamed to have anyone like him in their store. The installation company, Keller Interiors, Inc have not a clue what a floor is, much less how to install a floor. The installation is shoddy as anything you have ever seen. There is glue on the floor where they installed the transitions (which they were not supposed to install). They installed defective scarred planks that should have never touched the floor; humps in the floor and overall just plain crap. If you do break down and get floors from Lowe's and they have Keller Interiors install, you better run, you would be better off having Hellen Keller install them for you. I have filled a complaint with the Better Business Bureau for the deceptive sales practice … Again I warn you DO NOT DEAL WITH THESE LYING CROOKS.

LAPLATA, MARYLAND -- I purchased ceramic and porcelain tile and had it installed by one of Lowe's "qualified" installers. I did this in sections thank goodness! This involved many rooms in my home. 3 bathrooms in particular. All three toilets were not seated properly and leaked. Since it took years to show up the warranty is not valid now and I had to have Mold Abatement done in I'm crawl space and a complete floor rebuild. All 3 toilets had the same issue; the flange did not even meet the toilet and was not corrected. They tried to use two wax rings and silicone seal around the base of the toilets so the leaks would not be visible.

I paid over 20 thousand for new floors then 9 years later another 24 thousand to correct their installation. I went to Lowes to have them not use the contractor for bathroom installations and was told I needed to contact someone else. I contracted through my local Lowes, you would think they would have cared about the outcome and would get involved...but no, just call their CPO office. Like I know what their acronym means! Never again Lowes!!! BEWARE!!!

MIDWEST CITY, OKLAHOMA -- The Allen and Roth flooring is such poor quality. Huge chunks peeled off the top of the laminate. The Lowe's employee encouraged this product saying how great and sturdy it is and even has 20yr warranty. They do not honor the product nor the warranty.

MILLINGTON, TENNESSEE -- This is NOT a .99 per sq ft install, nor are the expectations set by the initial survey/detail. Install guidelines state that the team does not remove vinyl flooring during install, the materials are to be included in basic installation and was charged more for both as they did in fact remove the vinyl and did charge more for materials needed to complete the install. Ended up being WAY... WAY more while the team was onsite to complete. The install team is doing a good job - it's the pre-sales portion that simply does not live up to why we chose to do these with Lowe's. VERY disappointing!

DANVILLE KY, KENTUCKY -- I would not recommend anyone to have flooring installed by United Installers which is a sub-contract company for Lowe's. First off, the customer service with UI is horrid. Namely the schedulers. They do not call you, they do not treat you with respect. It's just an overall bad experience. UI also does not provide full work orders for the installers so they show up and get blindsided.

Also, we had our flooring completed on Friday, September 27, 2019 and then on Saturday, September 28, 2019, my husband found 3 cracks in our flooring due to the installers not removing staples. We called and got put on the workload to have UI come out and fix the flooring. By Monday, September 30, 2019 there were 14 cracks in my kitchen floor.

Fast forward to Tuesday, October 1, 2019 UI calls and tells me they will be there on Tuesday, October 8, 2019. This is after the allotted time they were supposed to be at my house. Again it goes back to respect. My husband and I both work. We have had to move our schedules around so there would be someone at our home. They can't even call us when they find out they won't be coming in a timely manner. At this point, my entire kitchen floor will have to be replaced.