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Don't Buy Pergo Flooring - Warranty is Useless
Posted by Schnauzersmom on 03/20/2011
WARRINGTON, PENNSYLVANIA -- Don't buy Pergo! I did and had it installed by Lowes "factory authorized" subcontractor in my hallway, kitchen, and powder room (moisture barrier underneath throughout the install area as directed by Pergo). From day one, I had issues with transition strips and moldings coming loose -all were replaced numerous times at additional cost to me for material. This one has a 35 year warranty but in just 5 years the flooring has warped, corners are cracking, sections of laminate are peeling, and the boards are losing color - every joint of this floor moves when you walk on it. If you are barefoot your feet will be pinched by the loose planks. Pergo won't honor their warranty "because I have a slab foundation". But this is the product that Lowes recommended and it is endorsed by Pergo for installation over concrete and even in basement applications! I am stuck with pieces of junk instead of the beautiful floor that Pergo & Lowes promised.

See Pergo's website and the great dane running across the flooring -it is a pack of lies. This floor won't hold up so save your money. I'm out over $4400 and the floor looks terrible! It will never be functional.

     
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Posted by Sparticus on 2011-03-20:
Uh oh. We just did a Pergo floor on our slab basement. Now I'm worried. I'm hoping they have improved the product in the last 5 years.
Posted by Anonymous on 2011-03-20:
Sparticus, I think how it was installed is probably the most important thing. We had laminate flooring in the past that was over 5 years old, also on a slab. It held up fine and never moved at all. It makes me wonder if the op's installation people did install it correctly.
Posted by dan gordon on 2011-03-20:
I was a factory rep for different laminate mfctrs. Sounds like you have a lot of movement in your floor which is causing the boards to flex more than normal. Perhaps you have too wide of a floor to install without a transition in between? In any case I seldom see any laminates that after a few yrs all seams become very visible. There is normal contraction and expansion of a floating floor .
Posted by Anonymous on 2011-03-20:
I also had laminate flooring installed over concrete with a moisture barrier. Never had any problems with it. It wasn't Pergo though - the brand name was Bruce. The room was 23 x 23. Laminate flooring is what they suggest when you have concrete so it is extremely disappointing that they throw that back as an excuse why they can't address your issues.
Posted by Sparticus on 2011-03-20:
Interestingly my purchase was from Lowes as well. They recommended the product, and said no problem installing on concrete in my basement as long as a vapor barrier is used.

When they came out to do the estimate, the guys said all was well and he was going to put te order in. The next day I get a call saying my basement failed a moisture test. (the estimator never conducted a moisture test since my basement is essentially above grade on a hill).

Long story short Lowes lied and said we failed a noisier test that was never done and said they would not do the install. I had to conplain to get my estimation fee returned.

Then I had it installed via a general contractor.
Posted by dan gordon on 2011-03-20:
its not the concrete thats the problem. An installer must accept the jobsite conditions. If they say there is moisture I'd believe them. Just cause another guy goes ahead and installs it doesn't mean you won't have problems. The OP is having some other issues, perhaps an uneven floor? that is causing more flex than normal.
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Husband Dropped Dead While Working At Lowes-No Compensation
Posted by Caps9856 on 03/04/2013
PRATTVILLE, ALABAMA -- My husband worked long hard hours and straight days in a row and finally dropped dead in the parking lot while on a buggie run. No one did CPR. They gave his red vest for a souvenir HA. When it came to giving me workers comp (like they said at the hospital - HR manager and store manager) they sent me cards (actually they sent cards in my husband's name) I waited for 4 weeks called the workers comp company and girl told me my husband situation didn't qualify - "he was a sick man". I argue that point because he wasn't. He had just had heart work up including stress. Nothing wrong. No one will tell me what he did the last days of his life, but I know they were working him like a mule. They worked him so hard and he kept up with it didn't want to lose his job (been laid off before from engineering job). Then when I went to find out about the 50,000 life insurance the HR dept had failed to withdraw from his check, therefore I get nothing. I was with him when he clicked on life insurance, short and long time disability. His manager was showing him how to do it. But MUMS the word. No one will talk.

So, my husband who dedicated his LIFE to LOWES left me behind with nothing. And that was not his intention! Got to go, this is upsetting me. I cry everyday.
     
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Posted by Jody on 2013-03-05:
While I'm sorry for your loss, I don't think you will get the help you need here. Have you spoken to a lawyer that specializes in these kinds of cases? That might be your best bet. Good luck.
Posted by DebtorBasher on 2013-03-05:
Wow! I am so, so sorry for your loss. I agree with Jody, your best move would be to contact an attorney. Hopefully, you'll find the answers you're looking for. My prayers go out to you and your family.
Posted by Old Timer on 2013-03-05:
Agreed, going to the press may be an option also.

We just had a lady die out here while in her assisted living home because no one, even a nurse would give her CPR (Bakersfield, CA.) The home refused any responsibility, then it went to the press. They are singing a different tune now.
Posted by madconsumer on 2013-03-05:
sadly, this cannot be caused by the employer. there would be no claim to workers comp.
Posted by clutzycook on 2013-03-05:
What Jody and DB said. Get a lawyer and appeal this decision. Most won't even take payment up front, so don't let that stop you.
Posted by leet60 on 2013-03-05:
I am sorry for your loss, it is a terrible tragedy.
Posted by I love my son on 2013-03-05:
I'm sorry but people seriously need to stop suing over everything...Unless a pallet or heavy merchandise fell on your husband or a fork lift hurt him then they are not responsible for his death..If his job was to hard for him he should of done something about that.. and again if he did choose the insurance then his paper work he filled out is the proof and again he should of saw no deductions in his check and fixed it.
Posted by DebtorBasher on 2013-03-05:
In this case, she has every right to contact an attorney for answers regarding the life insurance. If he has copies of the forms and HR failed to take it out of his checks, someone needs to be responsible for it, regardless whether or not he 'noticed' it not being deducted from his checks.
Posted by I love my son on 2013-03-05:
I agree if he has the paper work to prove he selected it then she should hire lawyer but they should also take some responsibility in this too they are adults and computers malfunction...people make mistakes..I also think that Lowe's is a huge company and they prolly could of done or offered to do something for his family but they aren't obligated to do anything..
Posted by Frustrated on 2013-04-12:
Lowes do not care about any employee that works for them, all the employees that I have spoken with hate Lowes because they abuse their employees so badly, Lowes is a company that claims to care about their employees but they do not care at all, the management that is Zone, Assistant, HR, and all above them are the most hateful and horrible excuses for human beings that you will ever meet, I have been told horror stories about the managers stealing, lying, and doing horrible things to employees and then laughing about what they did. When you work at Lowes you will work with a lot of evil people.
Posted by deborah.genato on 2013-04-13:
First, I am so sorry for your loss. No words could ever bring you the comfort that you so deserve. Lowes is yet another company that has proven that they do not care for the employees, or even the customers. I worked for Lowes for many years, and was fired when I refused to give my Store Manager the attention he wanted "after hours". Lowes knew they had an issue with this Store Manager, and he was fired after relocating him to Utah about two months later. No employee is of any value, and the customers are unhappy, but as long as the money keeps rolling in, the doors stay open. Have your voice count, don't buy from them, hitting the pocketbook is the only way to stop and get attention. Also,don't buy any of the Christmas items there. They are all no profit items, and what isn't sold after the season, they toss everything. They don't even bother to donate it to any charity that could use them.
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Abusive/physical Assault
Posted by Rick 77 on 10/28/2007
ELIZABETHTON, TENNESSEE -- Recently I wrote a review on Lowes Home Improvement store manager in Elizabethton TN for physically assaulting me. There was a lot of negative responses, saying that I was lying. So here I'll fully tell you the entire story. First I was a military policeman for 18 years. I retired because of physical conditions, arthritis in both knees, left ankle, two major surgeries on the right knee. For those of you who thing your doctors, in your early twenties the spine completes it growing and then a covering grows over the lower part of the spine, if it doesn't close completely such as my case its called spina bifida occulta, in some cases accompanying this condition is that the vertebra creates a misalignment that causes a false joint. So sudden movements or unexpected jars can cause extreme pain. The reason that I have blood clots is due to a genetic inherited condition, that I was completely unaware of until recently. However most people that due a lot of sitting, long distance driving or long flying miles are subject to getting blood clots. I'm on the cumadin to slow the clotting time of my blood, it does not make the blood thinner as some may think.

As being 70% disability rating is a combined rating from all these injuries, conditions being combined. As for being a college graduate, I was retired at 44, I could have stayed home an drew my pension, however the Department of Veteran's Affairs provided the opportunity to return to school to be retrained from offering physical/manual labor which is what I had to offer to potential employers, to using a more refined education that would rely on thinking, problem and solution skills to employers. I graduated from East Tennessee State University Summa Cum Laude with a degree in Social Work. Now as for Lowes, first I own my own home free and clear, I was very money aware while working and saved and paid for my home and my debts, before I spent on luxury items. That doesn't mean that I don't enjoy life, its just that I try to be financially responsible.

In 2005 I bought a Troy-Built riding mower from the Lowes in Elizabethton. After using it for les than 3 month's a "cast iron" piece on the mower cracked. I called the Lowes Service Center and for 1 month I didn't hear from them again. I called the Lowes Service Center after 4 weeks had passed, and was promised and given a pick-up date for my mower. If your wondering why I waited so long, is that I had another Murray riding mower that I could use to mow. Anyway, on the promised day, I waited that day, no one came or even called, I waited two more days. Than I called the Lowes Store and complained, told the manager of the service that I hadn't received. The store manager said that she would pay to have my yard mowed, I mow a large yard, which includes my mother's and grandmothers as at that time we lived on a large farm that was divided into sections. No one came to mow the yard, which wasn't the point to begin with, it was the principle that I bought in good faith a mower, and purchased an extended warranty for an additional $189.00 but it seemed I wasn't making any progress with repairs.

Eventually the store manager called and said to bring my mower back and a new mower would be given me. This made me feel bad, So I called the manager at Lowes and said if they would just send someone to repair the mower, I would be satisfied. But there was an insistence to bring in the mower. So in June 2006 I returned the mower back to Lowes and received a mower at the same cost as the one that I had purchased, again with an extended warranty. So now I have another mower in June, calculating that most people mow every 7-10 days from June to Oct I used the mower 7 or 8 times at the most, before placing the mower in storage out of the weather. 2007 Late April I changed the oil, plugs regular maintenance to begin mowing season. I mowed twice when the deck blade belt started slipping, I figured it was worn and stretched, no problem I thought I would just go to Lowes and buy a belt. No, the belt that I needed was no longer available from the manufacturer MTD, I had to return home and search the internet and MTD websites to find the belt that replaced the original belt that came on my mower. This belt cost $43.00 I replaced the belt, mowed twice and the belt broke.

On May 9th I called the Lowes Service Center and here is where the story starts, the person at the Lowes Service Center told me that it was the beginning of mowing season and there was no telling when they could get a repair service to pick-up my mower for repairs, than laughed and hung up. So truthfully that really just got my goat, not the repairs the laughing. (Why because my lifestyle had drastically changed, I went from being bread winner, physically active, happy go lucky, to a house husband, Because of my age companies are interested in spending time , money and effort on older employee's, who have s short shelf life when it comes to the time between employment and retirement. So I compete from among young college graduates that have possibly 20-35 years for a company to my 15-17 years). So I went to the local store to air my grievance. There response was that I could call around to all the local repair centers, tell them it was a "Lowes repair job" and see if I could get the mower in to be fixed quicker. Some how I don't think that should have been my job. I wrote letters to the CEO, President and Executive Customer Service Representatives. On May 11th, the Lowes Customer Service Center called and actually set a pick-up date.

I waited on the appointed day, than the rest of the week no-one ever came or called about the mower. So I bought another $43.00 belt on the mower used it carefully, the belt still slipped occasionally, I just got off and placed it back on the pulley. Sometime at the end of May around the 25th the district manager called about the mower, I told him that it still slipped but I was able to use it. As a token of their appreciation and the lack of attention from the Lowes Service Center I was sent a $25.00 gift card to use at Lowes. July the mower broke the belt, and the deck had starting cutting my grass uneven, one side lower than the other. I called the Lowes Service Center and this time they actually sent a repair service to pick up my mower. Would you like to know why I hadn't received any service until now, the repairman said that they were given the wrong home number for my residence and unable to contact me. Storm Service Center took my mower and keep it until July 31, I remember the day its my sister's birthday. I started the mower, and since my yard was in need of mowing I began to mow. As i was mowing I began to notice sparks coming from under the engine, I stopped the mower, looked and seen at that time nothing that could cause the sparks. I resumed mowing, and every time I lifted my Blade up to go around or over obstacles in the yard, sparks would fly from underneath the engine compartment. Again I stopped the mower, this time I raised the deck and noticed it proximity to the main pulley underneath the engine. I had my wife come and start the mower and left the deck, that's when I saw the front top of my mowing deck was striking the pulley underneath the engine that drives the mowing deck belt, I also saw that there was no guard on the front engine pulley.

The sparks came regardless if the blades were engaged or not. If you follow the weather, here in TN there is a severe drought, everything is dry and I was using a potential fire threat, even if the time between my mowing had lengthened because of the drought. It just takes a spark and some favorable weather conditions to start a fire, and I live on the fringe of the Cherokee National Forest. I took the mower back myself to Lowes in Elizabethton, I brought the Department manager for Mowers out to show him the problem. He agreed that sparks from under the engine was a serious safety hazard, and stated not to worry it could be taken care of by the service center. The mower was unloaded on Aug 11th, The next week I was called and told that there was two different type of blades on my mower, that the shafts on the mowing deck had been damaged, causing the pulleys on the deck to spin unbalance causing the belt to come off.

The problem that I returned the mower for wasn't even addressed, and still hasn't. Well luckily for me any repairs over $255.00 dollars had to be approved by me before the mower's blades could be repaired, with me paying for the repairs. I declined to have the mower fixed and asked for it to be returned to me. Actually I went on a Saturday, and spoke with an assistant manager, told him who I was, where my mower was, and that on the following Monday I would be there to pick up my mower in the early afternoon. And if it wasn't there I would report it stolen (this because earlier I was told I would have to pay $300.00 dollars to have an unrepaired mower returned to me by the store manager, which I thought was absolutely ridiculous) SO Monday came, I went to pick up my mower, it wasn't there, I asked if he was going to return it to me, the manager said no. I then stated that the mower was stolen if Lowes had the mower and refused to return it, so I would have no recourse but to contact the Elizabethton Police Dept.

He asked if I could dial 911 or did I want him too, I said no I could call, he provided the telephone. I called and reported the mower stolen. After calling I did not stay in the store to cause any further disruption within the store, nor to become involved in any further actions with the store manager. Not one harsh word was spoken by either of us. The police arrived listened and decided it was a civil matter that needed to go before the court for resolution. I left the grounds of Lowes, returned home and called CON8 the Executive Customer Service Representatives. My mower was returned to the Lowes Store in Elizabethton the next day for me to pick up. I called the Executive Service Rep thanked her for her assistance, and told her I considered the matter resolved. I would just avoid shopping at Lowes.

Two month's later at the Football Game, the home team being the school I attended, I was standing personally alone as no one accompanied me to the game. When the store manager came up behind me, asked my name, then began his tirade, and yes I listened and when he asked why I thought Lowes should have repaired my mower that I had damaged, my anger did flare up. But when he moved purposely in front of me baiting me into an altercation, "fight or flight" instincts kicked in, and I will not apologize for standing my ground, because when you start accepting and allowing people to treat you as they like, where and when do you draw a line that you won't retreat. Listen I have no lies to tell, I take responsibility for all that I do, even the misspelling contained within this statement. But I'm sorry there is no reason for any person in a position of management, for any corporation to come up to someone that had a dispute with the companies policies, and take it upon themselves to approach anyone in a free nation to extract retribution because they took the dispute personally. So believe it or not, that's your right
     
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Posted by Anonymous on 2007-10-28:
I could not get past the first two lines. I'm sure there's a complaint in there somewhere, though.
Posted by msnanny on 2007-10-28:
Perhaps you need to start your own blog so that all of those interested in your complete medical history and your lifes story could read it there. Personally, I'm not interested, sorry.
Posted by Anonymous on 2007-10-28:
No one called you a liar. Your post was loaded with so much junk about college grad, military policeman, medications and stuff that it became convoluted and hard to follow. All most of the members asked for was for the story (problem) to be spelled out in a shorter more concise manner. Were sure you have an issue but it's hard to sort out in all the clutter. The best posts around here are very short, to the point and full of pertinent details to support the complaint.

Being a former military policeman you must know how to write reports that state all the facts clearly and exclude fluff and dribble?
Posted by Anonymous on 2007-10-28:
Posted by Anonymous on 2007-10-28:
This post has more to do with his personal life and absolutely nothing to do with Lowes or their services. He may have a valid point in there somewhere but I had to quit reading before I was halfway through the story. It was just too much. I will continue shopping at Lowes. (NH)
Posted by heaven17 on 2007-10-29:
Wow.
There's this happy medium between not enough info and WAY too much.
This ain't it.
Posted by DumdHead on 2007-11-01:
Please for the love of God keep shoping at Lowes. They at least now to get out of your way.
Posted by Alain on 2007-11-06:
Not really a good complaint.
Posted by Citizen Jane Doe on 2011-02-18:
Way to go people on making this guy's remarks sound not good. btw I understood everything he said perfectly well and I say hurray for standing up for your rights and not taking that BS from that manager guy that decided to have a confrontation in a very inappropriate way, time and place. The fact that he did that shows just how little respect an employee of Lowe's has for it's customers. Unfortunately that seems to be rampant in a lot of businesses these days. Alot of them take no pride in their work, nor do they care one fig about satisfying their customers. In fact most employees only care about getting though a workday, and getting paid. That's it.
No respect, no compunction to render good service, no manners much, and the list goes on. But you let these same people walk into any stores to get service and get treated the same way I guarantee you they will put up a stink and a half if they get poor treatment.
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This is America, not Mexico
Posted by AndySlee on 11/19/2006
CHAMBERSBURG, PENNSYLVANIA -- I have recently purchased products in two local Lowe's stores. One in Chambersburg, PA and one in Waynesboro, PA. In both stores I noticed that all aisles had the signs in English and Spanish. I have friends from Pakistan, Iran, Iraq, China, Viet Nam, Laos, Lebenon, Bangledesh, Syria, Liberia, Ukrane, Italy, Thailand, Egypt, Hungary, Greece, and a few other foreign countries. When I told them about the signs in your stores, they wanted to know when the signs would be in their languages also. They also wanted to know if they hadn't learned English when they came here would they be given special treatment like the Hispanics (Mexicans) are.

I also have a lot of friends from South America and even they are offended. They learned English, the language of this country when they arrived here.

I will be going to Home Depot from now on unless their signs are in Spanish too.

Disgusted,

Sandra L. Pogue

     
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Posted by Sparticus on 2006-11-20:
I don't see what the big deal is. Many countries accommodate multiple languages. According to a 2005 census, 15% of the US population was hispanic. They are considered the nation's largest race or ethnic minority. Having an occassional sign in their native language shouldn't be a big deal in my opinion.
Posted by Anonymous on 2006-11-20:
Well, I think you're right.
Posted by Shakra on 2006-11-20:
Sparticus is right on the multilingual signs in other places. I've never been to an airport that didn't have signs in English, also. Go to a European ATM and you'll find a few languages to choose from.
Posted by Anonymous on 2006-11-20:
AndySlee don’t confuse the issue of the Illegal immigration with the language issue. Putting signs up in another language is a good thing for other peoples. If you have ever been to another country you would understand.
The Home Depot has signs in Spanish also, so don’t be surprised. I have been all over the world and there are signs in many different languages English being the number one. English (The Kings English) is the “universal” language that is taught all over the world. Not only is it in airports but street signs, store signs and generally all over.
Posted by Noneill on 2006-11-20:
Painting, building, landscaping, etc., are all industries that employ a large number of hispanics. It makes perfect sense for Lowe's to use both languages.
Posted by DebtorBasher on 2006-11-20:
There was a time when people wanted to become American Citizens, they had to learn our culture, our history and our language and they were tested before they were sworn in as American Citizens...it doesn't seem to be like that anymore. People come here and still want to hold onto their culture (which is fine)but they should learn to survive in the country they chose to live in if they want to become a citizen. I find learning other cultures interesting and American has always been a melting pot...however, when the Americans are pushed aside and the others are catered to, that is where it's wrong.
Posted by DebtorBasher on 2006-11-20:
American has always been a melting pot //America has always been...
Posted by AndySlee on 2006-11-20:
I have been to other countries! And other than the airports and ATM's, I did not see all these languages anywhere else. And if this is such a good thing, why are we stopping at Spanish?
And Arabic is a language used more than English. Perhaps we should incorporate this on store signs also. All I meant by my comment is that if this country is better than their's, then why not try to fit in, at least in public places. And the way to do thatis to learn English.
Posted by Anonymous on 2006-11-20:
Andy I agree that they should learn English if they are moving here, I just meant that we should not get up set because there are some who think "only Spanish" should get special treatment.
Posted by Anonymous on 2006-11-20:
You can add Sears to the list of offenders. All their departments have spanish identifications hanging over them.
Posted by Noneill on 2006-11-20:
AndySlee, you must never have been to Europe/UK/Scotland/Ireland. They list multiple languages all along the highways, signs, buildings, etc.
Posted by Anonymous on 2006-11-20:
Also in Korea, Japan, Taiwan and on and on...........
Posted by CaptainSpaulding on 2006-11-20:
I think that you're wrong, Andy. The United States of America is quickly becoming Mexico. In a few years, the signs won't even be bilingual. They will be in Spanish only!
Posted by Anonymous on 2006-11-20:
Noneill they don't do it in England.
Posted by Anonymous on 2006-11-20:
Heywood I new I should have taken Spanish 101!!!!
Posted by heaven17 on 2006-11-20:
This is indeed America. And not all Americans speak English. Where is it written that this is a requirement?
Posted by AndySlee on 2006-11-20:
Actually this last summer President Bush, in a national broadcast, said repeatedly, "Learn to speak English". This speech was made during the rallys held all over this country of ours. As far as I'm concerned, we are enablers, if we interpret everything for them they will never learn OUR LANGUAGE. And as our leaders have said, English is the language we speak in the United States. Several states have made it a law.
Posted by Nohandle on 2006-11-20:
I believe the point Andy was making, correct me if I'm wrong, was not the signs intended for visitors to our country but the signs for our permanent residents. If that be the case then I certainly agree one should learn the language and not be expect to have preferental treatment. They, obviously, will never learn our language if not forced to.

Perhaps many of us are tired of our tax dollars going for reqired classes in our public schools for several languages for students who don't speak English, driver's license exams in several languages and so forth. These were not intended for visitors, but our permanent residents.

All airports have signs in multiple languages. Obviously this is intended for those passing through. Any country who welcomes our money will certainly have someone available to speak our language. This is not a courtesy afforded us, but a desire to have us spend our money in their country.

DB made an excellent point. In short, if one wishes to live in our country learning English should be a priority.
Posted by Nohandle on 2006-11-20:
Andy, looks like our responses were made at the same time. It happens on occasion. I certainly agree with your point.
Posted by Anonymous on 2006-11-20:
Andy, I may be misinformed, but, I live in Virginia, and we seem to have a high hispanic population here. There are NO signs anywhere in Spanish, in ANY store around here. I have encountered, however, (running volunteer rescue on an ambulance), patients whose language is mainly Spanish, and, didn't understand English. Can be quite a barrier I tell ya'.

On a completely different note, Chambersburg, eh? A former Aunt of mine grew up there, and, I grew up in Latrobe (yes! Rolling Rock Beer AND Steelers training, WHEEEEE!).
Posted by DebtorBasher on 2006-11-20:
STEELERS! Those are fighting words!
Posted by SherryH on 2006-11-20:
I went to Paris, to the Louvre museum...if I wanted to know what a painting was called without using the headsets which cost extra money, I had to know French. Also, to get around in their subways, I had to know French. No other country bends over backward, or forward, like America does.
Posted by Shakra on 2006-11-21:
You haven't been to England in a long time then, Lidman. I lived there for 6 1/2 years and they most certainly do have several languages listed on their ATM options. I go there every single year, too.

Posted by Shakra on 2006-11-21:
SherryH, I disagree with that statement. How long ago were you there? I've been to Paris three times and never had any problems there due to the language barrier. The funniest part about the English vs. French barrier happened when one of the bathrooms were in the process of being cleaned. People were coming up behind me and I automatically started telling them in English that the toilet was being cleaned. Everybody that came in line after me spoke English with some sort of accent. I have never had a problem at any country I've ever been to and I have even gone to obscure places such a Tenerife.

The French have been given lessons on customer service and not one of the French were ever rude to me. I would move to Paris if I could.

Some other people on the trip did get the French mad. I'm guessing it was because they were from Alabama and kept saying, "Merci beaucoup, y'all." Okay, that was funny.
Posted by yoke on 2006-11-21:
My only complaint about people not wanting to learn english is when you have 2nd and 3rd generation children who do not know the language and get special treatment at school.
Posted by Disturbed_Angel on 2006-11-21:
If I moved to Mexico, do you think they would bend over backwards to accomodate me for not speaking spanish? NO. Even if several thousands of us moved there, do you think they would start putting up signs in english also. NO. The point is every other immigrant that has come to the US and stayed has learned the language. These hispanics that are here illigally are not even trying. They are expecting us to accomodate them, and I'm getting darn sick and tired of feeling like I'M the minority around here.
Posted by DebtorBasher on 2006-11-21:
Agreed Angel...I can well understand and agree with what you're saying.
Posted by Slimjim on 2006-11-21:
English is the official language of the United States. There is nothing wrong with helping those who are new to the US with alternatives. The problem lies with those who have been here a while and do not seem to care to learn English or teach their children English. Basically I'm agreeing with what yoke said.
Posted by Disturbed_Angel on 2006-11-22:
Maybe we should try this:

Dear President Bush:

I'm about to plan a little trip with my family and extended family, and I would like to ask you to assist me. I'm going to walk across the border from the United States into Mexico, and I need to make a few arrangements. I know you can help with this.

I plan to skip all the legal stuff like visas, passports, immigration quotas and laws. I'm sure they handle those things the same way you do here. So, would you mind telling your buddy, President Vicente Fox, that I'm on my way over? Please let him know that I will be expecting the following:

1. Free medical care for my entire family.

2. English-speaking government bureaucrats for all services I might need, whether I use them or not.

3. All government forms need to be printed in English.

4. I want my kids to be taught by English-speaking teachers.

5. Schools need to include classes on American culture and history.

6. I want my kids to see the American flag flying on the top of the flag pole at their school with the Mexican flag flying upside down below it.

7. Please plan to feed my kids at school for free for both breakfast and lunch.

8. I will need a local Mexican driver's license so I can get easy access to government services.

9. I do not plan to have any car insurance, and I won't make any effort to learn local traffic laws.

10. In case one of the Mexican police officers does not get the memo from President Fox to leave me alone, please be sure that all police officers speak English.

11. I plan to fly the United States flag from my house top, put flag decals on my car, and have a gigantic celebration on July 4th. I do not want any complaints or negative comments from the locals.

12. I would also like to have a nice job without paying any taxes, and don't enforce any labor laws or tax laws.

13. Please tell all the people in the country to be extremely nice and never say a critical word about me, or about the strain I might place on the economy.

I know this is an easy request because you already do all these things for all the people who come to the United States from Mexico. I am sure that President Fox won't mind returning the favor if you ask him nicely.

However, if he gives you any trouble, just invite him to go quail hunting with your V.P.

Thank you so much for your kind help.

Sincerely,
Posted by SherryH on 2006-11-22:
I was there less than a year ago. I didn't say I had any trouble getting around or that there was a language barrier. I said that they didn't post English along with the French in the museum. They did not post it in the subways. They did not post it in restaurants or stores. There was no English on any ticket I held, nor was there any English on any sign on the street. If I spoke French, which I do, and the person I was speaking to knew I spoke English (must have been the accent), then they would speak to me in English. Very nice people, the French. In America, we feel like we are going to offend someone if we don't post five difference languages, including pictures, everywhere I look. The French do not worry about this, nor should they have to.
Posted by SherryH on 2006-11-22:
About the accomodations for non-English speaking kids...our school district spent THOUSANDS of dollars it doesn't have to buy Spanish versions of the texts we teach from. We don't use them, they aren't necessary, yet, but some politically correct moron thought it best. Bull, man, if you are living here, learn the language. The day they tell me, an English teacher, that I have to learn Spanish to do my job (and it has been hypothetically suggested this will happen), I'm done. To their credit, my non-English speaking parents INSIST their children not only learn English, but push them to excel in it.
Posted by DebtorBasher on 2006-11-22:
Well said Angel...and very true!
Posted by Noneill on 2006-11-23:
Thanks for backing me up Shakra. Lidman may have only been to small obscure towns of England, but the majority of England is multi-lingual. I just returned from 2 weeks in London and not only are the signs in several languages but the London Underground overhead speakers give warnings and instructions in several languages. Not all stations but the busy ones.
Posted by Michelle_ns on 2006-12-04:
I completely agree with you. And what I do not understand is under the comments so many people talking about how its okay. No, its not okay. And I have traveled the world and believe me, they do not cater to other languages. Yes, airports, ATMs, okay, those are things VISITORS to our country need. Illegal aliens and those that choose to want our rights and freedoms but dont feel they should have to learn our language, they should not be catered to. It absolutely disgusts me when I see signs in spanish. You know, we also border Canada, how come we don't see French everywhere? Oh yeah, because they realize that when you move to another country, you learn the language! I would never move to another country and expect to have them change their entire society for me.
Posted by wachoviacustomer on 2007-03-26:
I think that all you people are just so terrified that the "mexicans" are going to do to us exactly the same that we did to the native indians that were here when we first migrated from england. I think is hilarious whenever i an american born person crying about the latinos or mexicans taking over "OUR" country, jesus people, we took it from the natives. The mexicans are not taking over, the reason why you see so many spanish signs is called "MARKETING STRATEGIES"..... if 80% of your customers were spanish, then you'd probably put a sign or two in spanish to appeal to them.... Get over yourselves. America is a great country, but it doesn't belong to a single person, race or ethnicity. Stop being so ignorant and don't stay stuck in that mind frame because things always change and they will keep changing.
Posted by Anonymous on 2007-04-27:
Yas has two main languages, English and Spanish, go back to history class and learn that. If they put the signs in every language than they signs would be so low that you can't shop. Stop being racist.
Posted by Armagedon2008 on 2007-12-23:
Let me give you some perspective. First of all it is common to see signs in multiple languages all over the world (airports, banks, restaurants). They cannot accomodate every language so they usually choose the most common or spoken by the largest number of their consumers. Sencondly and MOST IMPORTANTLY this country's language is NOT ENGLISH, nor Spanish, nor any other European language...if you want to be completely fair and correct you should post the signs in Cherokee, Apachee, Semilole, Maya or whatever language was originally spoken by the indigenous peoples of this continent/hemisphere...So take a history lesson and accept the fact that you are only a guest or better yet and intruder in a land that never invited you in to begin with. The only people here who have any legal and moral right to complain are the indians that were displaced, killed, and marginalized by the Europeans who came to America (Spaniards, English, French, etc.) So think about that before you get on your high horse and start complaining about what language should be spoken here.
Posted by 59rdstr on 2007-12-28:
Heavan17 - Where is it written that English is a requirement?

US Citizenship and Immigration Website: General Naturalization Requirements

Regarding Language:
Applicants for naturalization must be able to read, write, speak, and understand words in ordinary usage in the English language. Applicants exempt from this requirement are those who on the date of filing:
* have been residing in the United States subsequent to a lawful admission for permanent residence for periods totaling 15 years or more and are over 55 years of age;
* have been residing in the United States subsequent to a lawful admission for permanent residence for periods totaling 20 years or more and are over 50 years of age; or
* have a medically determinable physical or mental impairment, where the impairment affects the applicant’s ability to learn English.

Need we say more? Or are the laws of our country only applicable
Posted by 59rdstr on 2007-12-28:
I think my biggest issue with Lowes (and other stores putting up equally-weighted signage of Spanish/English) is that they are OBVIOUSLY catering to the illegal immigrant population. If you 'legally' are a citizen, then you should, (by LAW - read my post above) read, speak and understand the English language enough to function. So... if this customer base is NOT able to understand English, aren't they truthfully 'ILLEGAL' immigrants?

Lowes and these other companies should stop the ruse and just say "Hey, we make a ton of money off the hispanic community by speaking their language... if 90% of them are illegally here it is not our problem... we just LOOOOOVVVVEEE to make money. I can't stand the fluff verbiage about wanting to be diverse and welcoming to all cultures! They are going to have to add a bnch more languages to those signs for me to believe that line.

I understand and agree that alternative languages should be used in certain tourism-related functions (ATM, Airports, Transportation) - but... I don't usually see too many tourists in my neck of the woods, and they certainly are not visiting Lowes - unless shopping at Lowes has become a new tourism attraction?
Posted by Justusryan on 2008-01-02:
Armagedon- Why would we want to post signs in a 1,000 different languages, when we could just use the right one, English?
Posted by desertheat on 2008-01-09:
Lowes At Mills Mall Pittsburgh PA. I recently stopped purchasing my supplies at Lowes. The reason being I can't read Spanish! When I was 16 my family and I immigrated to this great country. The first thing we had to do was lean the English language and then apply for citizenship. We all learned English rather quickly-- at not any time do we expect the USA to provide signs for us in our native language. By entering this country (legally I might add) we knew we would have to learn English! So, I for one am going to BOYCOTT Lowes. And just for the record I have no problem with immigration-- I think it's a good thing. But when you come here learning the language should be the 1st thing you must do by law. What's happening to this country?
Posted by juanjo on 2008-02-17:
A couple comments. First as the child of immigrants, my parents learned English and made it a priority for their children. That said, growing up in Chicago, I heard people speak Croatian, Serb, Greek, Hebrew, Polish, Russian and numerous other languages. No one complained about them, only the Hispanics.

I speak Spanish and my spouse is from South America. I can tell you from my experience that all the Spanish speaking immigrants I know are highly motivated to learn English and want their children to learn it as well. They understand it the key to being economically successful here. But learning a foreign language is not easy and among themselves they typically speak Spanish.

That said only a fool would pass up the opportunity to sell to large block of the public over some foolish pride over language. There are many people whose English is limited and if I want to sell to them then I need to have employees and signs that can communicate to them. If I live in an area with many Hispanics, that means Spanish. In San Francisco where I currently live, it can mean Chinese, Vietnamese, Tagalog or Spanish. I some suburbs of Detroit, it means Arabic. Get the drift? Only a fool cuts his throat economically to satisfy some foolish nativist opinion over language.
Posted by IS on 2011-06-28:
America is a continent not a country.
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Return issues
Posted by Diehardstroker on 07/11/2006
CALIFORNIA, MARYLAND -- I purchased a Seneco Roofpro 450 nail gun at store 0719 on the 28th of June 2006. I was using for the first time on a roofing job this afternoon (11 July 2006). It broke after three coils of nails. I called the toll free number for Seneco and spoke with a rep. After troubleshooting the problem, he told me to take it back to the store and exchange it. As I was on a roof in the middle of a job, I didn't think to drive the 20 minutes back to my house to get the receipt.
I arrived at store 0719 at 6:45 pm. I went to the return desk and explained the problem with the gun. The woman at the returns desk told me repeatedly that I had to have a receipt for an exchange even though your sign had a statement that "store credit will be given for returns without a receipt". I explained to that the Seneco company rep would authorize a return if they called. I was told that "we are not authorized to do that" I was also told that I could not use the phone to get the representative on the phone to authorize an exchange. At this point I was told I could go to customer service and have them look up the receipt, or call Seneco back and get a return authorization. Since there was 6 people in line at the customer service desk and only 1 person working at the register, I decided to go out to the payphone and call Seneco back.

I spoke to the rep again and explained what the store wanted. He was amazed that were doing this as he gets calls all the time from Lowes stores requesting replacement authorization. He gave me the return authorization number. I went back to the returns desk at 7:05 with the return authorization. I gave the woman the RMA, and was asked "what's an RMA" I told her it was the return authorization from Seneco she said I could use to get a replacement nailer.

At this point, the woman called over the manager. I had to explain the whole situation over again, and was asked what the item number was. I told her I didn't know, but there was one down the aisle someone could get the number off of. I was told "well, if you called the company, you should know what the item number is".

The tool section associates were called again. They came up (different ones this time) looked at the gun. I explained the situation again and all they kept saying was "you need the receipt" At this time, the manager was over at the customer service on the phone with someone, even though I'd been playing this return game for 45 minutes. One of the gentlemen said he'd given the manager the item number already. I asked the other tool associate if he could get another gun from stock so I wouldn't have to wait another 20 minutes to get a replacement gun. I was told "I can't do that until the manager approves the return" and he walked off. At this point, the woman at the returns desk, in a very snide tone, said "if you had a receipt you wouldn't be having this problem". I was aghast. I told them I was done. I went over and told the manager that I had NEVER been treated this bad in my entire life, that I was building a house (not contracting, not having it built, I am building the house) and Lowes wasn't getting a penny of that business.

At this point, I returned home, got the receipt and returned to the store. At this point, I was fed up with Lowes and wanted my money back. Since I had paid with a check, they would not give me my money back as it had only been 13 days. The "Check 21" law passed in October of 2004 allows processing of checks in 2 - 3 days usually faster due to electronic transferring. The check cleared on the third of July. I am sure that had there been insufficient funds, I would have already gotten a letter and been required to remit funds. As it was, we had also made a $2700 lumber purchase at the same time we bought the nail gun. There was a mistake on the check that was written for the lumber and we immediately returned to the store to fix the problem (the check was written for the incorrect amount).

I have recently purchased 18 acres of land, on which I am building a 10 stall horse barn, a 2400 sq/ft workshop, a boy scout lodge, and a 3000 sq/ft house. I guarantee that not one single nail for any of these projects will come from Lowes. Neither will any of the materials for any of the decks I am building for my friends this summer.

I am cancelling my credit card. I will never visit a Lowes store again except to return the merchandise I have purchased within the last 90 days and have a receipt for. I realize that I am just one customer in the big scheme of things, but they have lost me for life, all because they wouldn't exchange a defective nail gun that they sold me.
     
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Posted by rhondam718732 on 2006-07-12:
Couldn't agree more and I cannot believe their sign says store credit without a receipt. It's illegal for that sign to be posted and to not honor it...period.
Posted by Anonymous on 2006-07-12:
That's too bad, you should've went to custormer service to print a duplicate receipt. Don't buy "Seneco" obviously it's not up to par for hardcore work. "He that repairs not a part, builds all."
Posted by Anonymous on 2008-02-26:
This is a company you never want to give another chance to. Be sure and tell others about your experience so they don't have this happen to them. Thanks for the info.
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SCHEDULING-CORPORATE CRAP
Posted by Keyboard on 08/15/2009
I HAVE BEEN A KITCHEN DESIGNER FOR 20 YEARS. IN THE 20 YEARS, I HAVE NEVER SOLD A KITCHEN CABINET PACKAGE AFTER 7PM. YET, ACCORDING TO THE CORPORATE SCHEDULE, EVERYONE MUST CLOSE A CERTAIN AMOUNT OF DAYS, WORK A GOD AWFUL SCHEDULE THAT INCLUDES ONE WEEK WITH SPLIT DAYS OFF(WHICK IS NOT NECESSARY-JUST A POWER PLAY),AND STILL PROVIDE THE IMAGE OF A PROFESSIONAL DESIGNER. I HAVE NEWS FOR LOWES. AS LONG AS YOUNEED TO TREAT ALL ASSOCIATES AS A SCHEDULE FILLER AND NOT ACCORDING TO THEIR PERSONAL ABILITIES, YOU WILL CONTINUE TO LOSE QUALITY DESIGNERS. FOR EXAMPLE, POWER HOURS ARE 10-7. THIS MEANS THAT LOWES HAS SET UP THIS SCHEDULE TO PROVIDE CUSTOMERS WITH THE MOST SERVICE AT THE MOST LIKELY TIME PERIODS THEY VISIT THE STORE. THIS INCLUDES DESIGNERS. WHY THEN, DOES LOWES IN THIER WISDOM INSIST ON PISSING OFF THE DESIGNERS BY HAVING THEM WORK UNTIL 10,11,OR 12 AM IN SOME STORES-TO STOCK! SEEMS TO ME THAT LOWES SHOULD PAY A YOUNG STOCK BOY 8.00/ HOUR TO STOCK INSTEAD OF A DESIGNER 15.00/ HOUR TO STOCK.

THE OPEN DOOR POLICY -COMPLETE JOKE. THEIR OPEN DOOR POLICY MEANS THAT YOUR ALLOWED TO ENTER THEIR OFFICE AND COMPLAIN IF AND ONLY IF YOU DECIDE TO TAKE THE BULL CRAP THEY GIVE YOU IN RESPONSE TO YOUR COMPLAINT.

UNREASONABLE-UNEDUCATED, FOLOWERS-THAT COVERS THE TITLES OF ALL THE LOWES MANAGERS.
     
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Posted by Anonymous on 2009-08-15:
Welcome to the world of retail.
Posted by TGT101 on 2009-08-15:
Welcome to reality. Stores are open even if nobody is there because someone might be there.
Posted by Anonymous on 2009-08-15:
If you design kitchens for a living is it possible to deal directly with the manufacturers? It might save you a lot of headaches if you can do it. They may have showrooms or warehouses (not retail stores) where you can see samples. I don't know if manufacturer warehouses would have better hours. I'm not sure how any of it works. I couldn't design my way out of a paper bag.
Posted by PepperElf on 2009-08-15:
though to be honest, using all CAPS doesn't improve your point
Posted by spiderman2 on 2009-08-15:
Why don't you open your own place and then you can run it how you like.
Posted by Eloise on 2009-08-15:
Using all capital letters, mispelling words, and writing incomplete sentences; cheapen your review. If you want to make a complaint regarding unprofessionalism, make your review as professional as possible. I'm sure you have a valid complaint, and I'd like to know what it is.

Posted by WWYD on 2009-08-17:
I am a kitchen designer with Lowe's. Frankly, if you don't want to do the job you were hired for, why don't you take your 20 years' experience and find a job you like better? You sound miserable.

I would guess that if you are this miserable at work, your attitude is hidden from neither coworkers nor customers, so you aren't doing anyone any favors by staying. No one should be this unhappy in his or her job.
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I did not want anything for free, just what I paid for!
Posted by G8tormjk on 06/06/2006
GOOD HOMES & W HWY 50 ORLANDO, FLORIDA -- To Whom It May Concern:
On 4/30/06 I purchased 41 squares of roof shingles @ Lowe’s on the corner of Good Homes & Hwy 50 in Orlando. I called the 6th of May to ask when I would receive delivery of my shingles. They informed me it would be on May 11th 2006. I asked if it might be possible to get the delivery prior to that date and I was told no that was the soonest. Well, on the 9th of May I realized I had not ordered felt paper for this job. Upon ordering it, I asked if it would be a problem to receive the felt paper with the shingles on the 11th and I was told no problem. Well, I had scheduled my roofer to arrive on the 12th since I did not know the exact time of my delivery on the 11th. On the 12th my roofer called me (I no longer live in the house were I was replacing the roof) and told me that there were no supplies available for him to start the job. That cost me $250. I called Lowe’s and asked them why I did not receive a call or anything regarding the delay of my order. The delivery manager told me “I had the last two days off and I have to figure out what has gone on the past two days.” Well finally, @ 7:00pm on the 12th of May, my roof shingles and only my roof shingles were delivered. Notice I did not mention that the felt paper was delivered. That’s right, they forgot my felt paper. So, on the 13th Lowe’s sent out another delivery to complete my order. On the 14th of May, the roofer started the job and noticed that we were shorted our complete order. So, again Lowe’s had to deliver additional shingles to my house. When I received a phone call to confirm that Lowe’s was going to send out the additional shingle, the delivery manager (Dema) specifically said “we are sending out 22 bundles of shingles, I told her “No, it was 27 bundles that needed to go out. I ordered 123 bundles and received 96. She said she would send out the 27 bundles. Well, on the 14th of May I again received a call from my roofer and he informed me that I was short 15 bundles. I called Lowe’s again and spoke with Alex the General Manager and he told me “I am not going to be replacing your roof for you, I sent you out all the shingles you ordered and that is all you are going to get.” Seriously, he believed he was replacing my roof for me, why??? He said he gave me extra shingles. Like hell he did. I wound up having to go back as painstaking as it was and purchase 15 more bundles. As it turned out, my roofer had 9 bundles left over. I plan on returning them to get my money back. Now, I would like to take you back to the phone conversation I had with Dema. Remember, I have not made any mistakes here. Lowe’s however has had to correct 3 mistakes that they had made. Is it possible that Dema only sent me 22 bundles? If so, I would have been shorted 5 bundles only one short of the exact number I paid for originally and did not receive. My house did not grow in squares since I placed my original order!
I called your 800 (or 866) number on Tuesday and I was told I would receive a call back from the District Manager within 48 hours. Alex the General Manager of the Lowe’s on Good Homes & 50 refused to give me the District Managers number and quite frankly, I am now not interested in talking with him or her. Since he or she did not find me important enough to return my call the first time I tried to resolve this complaint.
Prior to replacing my roof, here are the past 4 visits I made to Lowe’s:
-Materials to build a deck 12x12 spent $1200
-Materials to replace a wooden fence spent $4400 dollars
-Bought a John Deer lawn mower $2000
-Replace 1 sliding glass door and 4 windows $2400
You do the math… I spend money, a lot of money at Lowe’s and Home Depot not only for my home but for my $47,000,000. Dollar a year Company. Since this incident guess how much money I have spent at Lowe’s…. not a dime. I am a Vice President for a large Company here in Orlando. I will make it a point to ensure my Company and I spend very little at Lowe’s if you continue to ignore me as a Customer. How is it that not only Alex your General Manger but, even your 800 number can ignore me as a customer? Do you not have a process to follow-up on customer complaints? Do you know as a company how much it costs you to get a new customer as compared to retaining a current customer? Do you know the significance of being able to recover a dissatisfied customer? I guess I will find out the answers to my questions in due time.
My minimum expectation is to receive either a Gift Card or reimbursement of some sort for the $250 expense I incurred because Lowe’s failed to deliver the materials on the expected due date. If I had received a phone call prior to the delivery date I could have called my roofer and he and his crew would not have showed up only to find no materials to do the job. In addition I would like an apology from Alex for implying that I was looking for something free.
Respectfully,

Georgette LeMieux
     
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Posted by ejack053824 on 2006-06-06:
Give em hell Georgette!! I would be down there personally everyday raising mortal hell till I was satisfied but I understand if you can't since your time is very valuable.
Posted by DORCAS on 2006-06-07:
I agree with you that they just take for granted that business just keeps on running and don't realize what they have lost in a faithful customer and also how much it takes to build up a new one. Hopefully the new customer will find out right away so they can make the escape quickly and without too much of a loss. Eventually at some point one or more of those pencil pushers are gonna have to get up off their chairs and figure out where things went wrong and try to turn it all around again, but this time respecting and serving the customers with their hard earned money. (maybe I'm just dreaming)
Posted by Anonymous on 2006-06-07:
Georgette, I understand your frustration at the hole process but there is one thing I don’t understand. You are VP of a large company, yet you had no one at the job sight when they did make the delivery? You did not show up yourself? When I have deliveries made to me 1. They call before coming. 2. I or someone from my organization is there to check the order and sign for it.
This could have saved you a lot of time, money and trouble.
Posted by Hugh_Jorgen on 2006-06-07:
I'm curious - didn't anyone sign for the deliveries? If so, then the discrepency in the count should be easy to remedy - if not, is it possible Lowe's delivered the correct number of bundles, but someone stole them off your site before the roofer could arrive?
Posted by yoke on 2006-06-07:
If I was the delivery person for Lowe's and there was nobody there to sign for the order I would not have left it. Either you should have beent here to accept the order or the roofers should have been there to accept the order. Sounds a little fishy to me.
Posted by spiderman2 on 2006-06-07:
I agree that the OP was been treated badly, but why didn't the roofer provide his own shingles. When we had our house re-roofed, we were not responsible for purchasing any of the supplies.
Posted by Doc J on 2006-06-07:
Father in law was a contractor. Many people insist on buying their own supplies. They think, and are sometimes correct, that the contractor marks up the supplies to cover handling and to make a tidier profit. Others know someone who'll give them a better deal. Not at all unusual.
Posted by Anonymous on 2006-06-07:
Yes, very interesting.
Posted by Edna on 2006-09-30:
I have one question Who signed the paper work when the delivery was made. I know that they do not leave items without a signature, so we now know that is a load of crap. Another thing, the person who sign for the delivery should of made sure everything was delivered and not sign until everything was accounted for. I don't think Lowe's is at fault here. If you want to blame anyone, it should be yourself. (just in case, I do not work for Lowe's).
Posted by bigbangerik on 2006-10-04:
GEORGETTE LEMIEUX - Divisional Vice President of Operations
you work for mcdonalds, whoopie!!!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
No Longer a Customer
Posted by Fishrgal on 04/13/2013
BIG FLATS, NEW YORK -- I am a female do-it-yourselfer who purchases supplies for major projects. One time I went to Lowe's for wire and as I stood in front of the wire cutting machine, I noticed male employees walking past the isle, glancing down at me standing there, and then continued walking with no offer of help. I deliberately timed this and 45 minutes later my husband came looking for me and went and dragged a young man out of a different department to measure and cut the wire. I informed the young man that had I been standing there with a penis, I would have been waited on right away.

Case in point: a few days ago I went in again and picked up flooring tile, among other things. As I was gathering up supplies from various departments, several times an employee would look my way with NO offer of help! Once as I stood with list in hand looking for a particular item with no success, I noticed an employee coming up the isle right toward me. BUT he walked around me as if I didn't exist and continued on to go to the man further up the isle. I walked around the store and put everything back. I should have left my cart there and walked out, but I guess I am a little more considerate than the employees at Lowe's. My money will no longer go to Lowe's. Home Depot is always ready to offer help.

     
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Posted by I love my son on 2013-04-14:
I have always liked Home Depot over Lowes I just think there a better store all around..I just don't know why someone would stand there for 45 mins and not ask for help? Yes they probably should of asked to assist you but you also are able to ask for help.
Posted by CrazyRedHead on 2013-04-14:
When I go to Lowes I don't seem to have that problem. I sometimes get two employees at once asking if I need anything. I can't seem to get through the place without being being asked by several employees if I need anything. Maybe it's your store or something but there very polite and respectful here.
Posted by Keith250 on 2013-06-03:
I don't believe having a penis has anything to do with it. Bad management creates lazy workers. As you said your husband had to "drag" a young man from another department. The squeaky wheel gets the oil. Approach an employee and demand the customer service.
Posted by fishrgal on 2013-07-16:
Just to answer a couple previous comments:
I timed the 45 minutes it took to get help for the very reason that the men knew I was standing there and ignored me and I was curious as to how long it would take for someone to come to my aid. And it was because that store is notorious for treating women that way.
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Non Experienced Kitchen Designer
Posted by Barbara32542001 on 09/07/2011
I moved into a new home and immediately wanted to redo the entire kitchen including cabinets and all appliances. I sat with the Lowes design consultant who then designed a kitchen and left out an entire wall of cabinetry even after I paid Lowes $75 to come out to my house and take measurements to begin with. I then paid in full up to $20,000.00 only to see the plans missing a whole wall and when I complained to Lowes they offered me a drawer insert and a $250 Lowes store card although I still had to pay over a $1000.00 to correct the issue. after 4 or 5 weeks the installation started and the appliance that I purchased through Lowes were not able to fit in the openings of the cabinets installed. I called the store manager and the district manager to complain for the 100th time and was told I could pick out a different cooktop and wall oven to correct the mistakes they made. I am still going at it with Lowes and my job is not yet complete 6 weeks later. Lowes hires subcontractors to do all aspects of the work and gives them all wrong material to work with and I am managing my own job site at this point and dealing directly with all the subcontractors because Lowes does not follow through and does not care. Lowes obviously thinks they are too big to have to care and until people stop shopping there or hiring them for their services they will never give good service. I have never in my long life had a job done this badly and I will never shop there again and think that an educated consumer, after reading this will not use their services either. please trust my review as I am being totally honest here and do not want to see anyone else treated the way I have been. we need to let our voices be heard with these big companies so that businesses that deserve the business actually get it. IN CLOSING -DO NOT HIRE LOWES TO DO ANY WORK IN YOUR HOME....EVER!!!
     
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Posted by trmn8r on 2011-09-07:
After reading this, I'm grateful that I chose an independent cabinet-making company. They were very attentive to detail.
Posted by spiderman2 on 2011-09-07:
The only person I would let do any work inside my house is my trusted contractor. He is awesome and has had the same guys working for him for 20+ years. If you go to a big box store, you never know who is coming into your house!
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Vinyl Fence Falling
Posted by GarryF on 04/03/2010
BARTLESVILLE, OKLAHOMA -- I purchased a vinyl fence from Lowe's about a year or so ago and there is about half of it left standing. The screws they used were aluminum and the brackets were plastic and don't hold the panels in place for very long. We even had Lowe's employees come out and replace some of the fence and it lasted all of a couple of months. I paid over $6,000 for this fence and it has not been worth a penny of the money I paid for it.
     
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Posted by madconsumer on 2010-04-03:
both plastic and aluminium are suitable to secure vinyl fence. did the lowes people give any explanation as to why the items were failing?
Posted by Ytropious on 2010-04-03:
Are you sure your soil creeping isn't to blame? We live in a hill and it looks like everyone's fence is less then perfect and slumping.
Posted by GarryF on 2010-04-04:
My fence problem I believe is poor plastic fence panel brackets that hold the panels in place. Every time we get some wind the plastic bracket break or the panels come apart. Just last week a section was ripped apart both panels and brackets. We showed Lowes and we referred to the manufacture. Nothing ever came of it.
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