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Abusive/physical Assault
Posted by Rick 77 on 10/28/2007
ELIZABETHTON, TENNESSEE -- Recently I wrote a review on Lowes Home Improvement store manager in Elizabethton TN for physically assaulting me. There was a lot of negative responses, saying that I was lying. So here I'll fully tell you the entire story. First I was a military policeman for 18 years. I retired because of physical conditions, arthritis in both knees, left ankle, two major surgeries on the right knee. For those of you who thing your doctors, in your early twenties the spine completes it growing and then a covering grows over the lower part of the spine, if it doesn't close completely such as my case its called spina bifida occulta, in some cases accompanying this condition is that the vertebra creates a misalignment that causes a false joint. So sudden movements or unexpected jars can cause extreme pain. The reason that I have blood clots is due to a genetic inherited condition, that I was completely unaware of until recently. However most people that due a lot of sitting, long distance driving or long flying miles are subject to getting blood clots. I'm on the cumadin to slow the clotting time of my blood, it does not make the blood thinner as some may think.

As being 70% disability rating is a combined rating from all these injuries, conditions being combined. As for being a college graduate, I was retired at 44, I could have stayed home an drew my pension, however the Department of Veteran's Affairs provided the opportunity to return to school to be retrained from offering physical/manual labor which is what I had to offer to potential employers, to using a more refined education that would rely on thinking, problem and solution skills to employers. I graduated from East Tennessee State University Summa Cum Laude with a degree in Social Work. Now as for Lowes, first I own my own home free and clear, I was very money aware while working and saved and paid for my home and my debts, before I spent on luxury items. That doesn't mean that I don't enjoy life, its just that I try to be financially responsible.

In 2005 I bought a Troy-Built riding mower from the Lowes in Elizabethton. After using it for les than 3 month's a "cast iron" piece on the mower cracked. I called the Lowes Service Center and for 1 month I didn't hear from them again. I called the Lowes Service Center after 4 weeks had passed, and was promised and given a pick-up date for my mower. If your wondering why I waited so long, is that I had another Murray riding mower that I could use to mow. Anyway, on the promised day, I waited that day, no one came or even called, I waited two more days. Than I called the Lowes Store and complained, told the manager of the service that I hadn't received. The store manager said that she would pay to have my yard mowed, I mow a large yard, which includes my mother's and grandmothers as at that time we lived on a large farm that was divided into sections. No one came to mow the yard, which wasn't the point to begin with, it was the principle that I bought in good faith a mower, and purchased an extended warranty for an additional $189.00 but it seemed I wasn't making any progress with repairs.

Eventually the store manager called and said to bring my mower back and a new mower would be given me. This made me feel bad, So I called the manager at Lowes and said if they would just send someone to repair the mower, I would be satisfied. But there was an insistence to bring in the mower. So in June 2006 I returned the mower back to Lowes and received a mower at the same cost as the one that I had purchased, again with an extended warranty. So now I have another mower in June, calculating that most people mow every 7-10 days from June to Oct I used the mower 7 or 8 times at the most, before placing the mower in storage out of the weather. 2007 Late April I changed the oil, plugs regular maintenance to begin mowing season. I mowed twice when the deck blade belt started slipping, I figured it was worn and stretched, no problem I thought I would just go to Lowes and buy a belt. No, the belt that I needed was no longer available from the manufacturer MTD, I had to return home and search the internet and MTD websites to find the belt that replaced the original belt that came on my mower. This belt cost $43.00 I replaced the belt, mowed twice and the belt broke.

On May 9th I called the Lowes Service Center and here is where the story starts, the person at the Lowes Service Center told me that it was the beginning of mowing season and there was no telling when they could get a repair service to pick-up my mower for repairs, than laughed and hung up. So truthfully that really just got my goat, not the repairs the laughing. (Why because my lifestyle had drastically changed, I went from being bread winner, physically active, happy go lucky, to a house husband, Because of my age companies are interested in spending time , money and effort on older employee's, who have s short shelf life when it comes to the time between employment and retirement. So I compete from among young college graduates that have possibly 20-35 years for a company to my 15-17 years). So I went to the local store to air my grievance. There response was that I could call around to all the local repair centers, tell them it was a "Lowes repair job" and see if I could get the mower in to be fixed quicker. Some how I don't think that should have been my job. I wrote letters to the CEO, President and Executive Customer Service Representatives. On May 11th, the Lowes Customer Service Center called and actually set a pick-up date.

I waited on the appointed day, than the rest of the week no-one ever came or called about the mower. So I bought another $43.00 belt on the mower used it carefully, the belt still slipped occasionally, I just got off and placed it back on the pulley. Sometime at the end of May around the 25th the district manager called about the mower, I told him that it still slipped but I was able to use it. As a token of their appreciation and the lack of attention from the Lowes Service Center I was sent a $25.00 gift card to use at Lowes. July the mower broke the belt, and the deck had starting cutting my grass uneven, one side lower than the other. I called the Lowes Service Center and this time they actually sent a repair service to pick up my mower. Would you like to know why I hadn't received any service until now, the repairman said that they were given the wrong home number for my residence and unable to contact me. Storm Service Center took my mower and keep it until July 31, I remember the day its my sister's birthday. I started the mower, and since my yard was in need of mowing I began to mow. As i was mowing I began to notice sparks coming from under the engine, I stopped the mower, looked and seen at that time nothing that could cause the sparks. I resumed mowing, and every time I lifted my Blade up to go around or over obstacles in the yard, sparks would fly from underneath the engine compartment. Again I stopped the mower, this time I raised the deck and noticed it proximity to the main pulley underneath the engine. I had my wife come and start the mower and left the deck, that's when I saw the front top of my mowing deck was striking the pulley underneath the engine that drives the mowing deck belt, I also saw that there was no guard on the front engine pulley.

The sparks came regardless if the blades were engaged or not. If you follow the weather, here in TN there is a severe drought, everything is dry and I was using a potential fire threat, even if the time between my mowing had lengthened because of the drought. It just takes a spark and some favorable weather conditions to start a fire, and I live on the fringe of the Cherokee National Forest. I took the mower back myself to Lowes in Elizabethton, I brought the Department manager for Mowers out to show him the problem. He agreed that sparks from under the engine was a serious safety hazard, and stated not to worry it could be taken care of by the service center. The mower was unloaded on Aug 11th, The next week I was called and told that there was two different type of blades on my mower, that the shafts on the mowing deck had been damaged, causing the pulleys on the deck to spin unbalance causing the belt to come off.

The problem that I returned the mower for wasn't even addressed, and still hasn't. Well luckily for me any repairs over $255.00 dollars had to be approved by me before the mower's blades could be repaired, with me paying for the repairs. I declined to have the mower fixed and asked for it to be returned to me. Actually I went on a Saturday, and spoke with an assistant manager, told him who I was, where my mower was, and that on the following Monday I would be there to pick up my mower in the early afternoon. And if it wasn't there I would report it stolen (this because earlier I was told I would have to pay $300.00 dollars to have an unrepaired mower returned to me by the store manager, which I thought was absolutely ridiculous) SO Monday came, I went to pick up my mower, it wasn't there, I asked if he was going to return it to me, the manager said no. I then stated that the mower was stolen if Lowes had the mower and refused to return it, so I would have no recourse but to contact the Elizabethton Police Dept.

He asked if I could dial 911 or did I want him too, I said no I could call, he provided the telephone. I called and reported the mower stolen. After calling I did not stay in the store to cause any further disruption within the store, nor to become involved in any further actions with the store manager. Not one harsh word was spoken by either of us. The police arrived listened and decided it was a civil matter that needed to go before the court for resolution. I left the grounds of Lowes, returned home and called CON8 the Executive Customer Service Representatives. My mower was returned to the Lowes Store in Elizabethton the next day for me to pick up. I called the Executive Service Rep thanked her for her assistance, and told her I considered the matter resolved. I would just avoid shopping at Lowes.

Two month's later at the Football Game, the home team being the school I attended, I was standing personally alone as no one accompanied me to the game. When the store manager came up behind me, asked my name, then began his tirade, and yes I listened and when he asked why I thought Lowes should have repaired my mower that I had damaged, my anger did flare up. But when he moved purposely in front of me baiting me into an altercation, "fight or flight" instincts kicked in, and I will not apologize for standing my ground, because when you start accepting and allowing people to treat you as they like, where and when do you draw a line that you won't retreat. Listen I have no lies to tell, I take responsibility for all that I do, even the misspelling contained within this statement. But I'm sorry there is no reason for any person in a position of management, for any corporation to come up to someone that had a dispute with the companies policies, and take it upon themselves to approach anyone in a free nation to extract retribution because they took the dispute personally. So believe it or not, that's your right
     
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Posted by Anonymous on 2007-10-28:
I could not get past the first two lines. I'm sure there's a complaint in there somewhere, though.
Posted by msnanny on 2007-10-28:
Perhaps you need to start your own blog so that all of those interested in your complete medical history and your lifes story could read it there. Personally, I'm not interested, sorry.
Posted by Anonymous on 2007-10-28:
No one called you a liar. Your post was loaded with so much junk about college grad, military policeman, medications and stuff that it became convoluted and hard to follow. All most of the members asked for was for the story (problem) to be spelled out in a shorter more concise manner. Were sure you have an issue but it's hard to sort out in all the clutter. The best posts around here are very short, to the point and full of pertinent details to support the complaint.

Being a former military policeman you must know how to write reports that state all the facts clearly and exclude fluff and dribble?
Posted by Anonymous on 2007-10-28:
Posted by Anonymous on 2007-10-28:
This post has more to do with his personal life and absolutely nothing to do with Lowes or their services. He may have a valid point in there somewhere but I had to quit reading before I was halfway through the story. It was just too much. I will continue shopping at Lowes. (NH)
Posted by heaven17 on 2007-10-29:
Wow.
There's this happy medium between not enough info and WAY too much.
This ain't it.
Posted by DumdHead on 2007-11-01:
Please for the love of God keep shoping at Lowes. They at least now to get out of your way.
Posted by Alain on 2007-11-06:
Not really a good complaint.
Posted by Citizen Jane Doe on 2011-02-18:
Way to go people on making this guy's remarks sound not good. btw I understood everything he said perfectly well and I say hurray for standing up for your rights and not taking that BS from that manager guy that decided to have a confrontation in a very inappropriate way, time and place. The fact that he did that shows just how little respect an employee of Lowe's has for it's customers. Unfortunately that seems to be rampant in a lot of businesses these days. Alot of them take no pride in their work, nor do they care one fig about satisfying their customers. In fact most employees only care about getting though a workday, and getting paid. That's it.
No respect, no compunction to render good service, no manners much, and the list goes on. But you let these same people walk into any stores to get service and get treated the same way I guarantee you they will put up a stink and a half if they get poor treatment.
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Just got fired and here's why
Posted by Theworkhorse on 10/23/2007
MARION, INDIANA -- I had been with Lowe's a long time. I was fired tor breaking one of their safety policies. I don't think that the policies are necessarily bad, just a little fantasy thing with many of them from some LP siting behind a desk somewhere, disdaining reality. First of all, let me elaborate on the rule that I broke. I was operating a forklift above 8 feet without the benefit of aisle blockers. Holy crap, I've been operating power equipment since most of these rosey-eyed LP's were crappin' green. Most of them weren't even born yet.

I had two previous encounters with these power equipment rules when A) a spotter, who just happened to be a zone manager, walked away while I was operating the narrow-aisle lift. He said he had to throw away some trash. I had stepped off of the machine to move some product and not damage it. Stupid me. I was written up, he ws not. I found out later on that he hadn't even gone through any safety training!!!! B) I was again operating the narrow-aisle lift when a zone manager told me to get off, she needed it. She borrowed the machine and aisle blockers. When she returned the machine, I had been working in the back aisle of the garden center, she didn't bring back all of the aisle blockers. Assuming that she had been a "good neighbor" and had returned everything, I returned to what we were doing on the machine. The dumb*** failed to return all of th blockers!!! My spotter and I were not in the position to see that she had failed to do so. But as the operator I again was written up. My spotter was not.

This final time is the only time that I will take the blame. I had injured my back over a month before. I couldn't deal with the monotony of working as a cashier or in the guard shack checking loads exiting the yard. So, I guess I kind of "snuck" my way back into the department. I am not one to have a job where I'm not busy. Anyway, I completed almost 85% of the "Trim-a-tree" rest myself, loaded in the "quick load area", by myself. And the list goes on. All of this was done with management knowing that I had restrictions that included a 10# lifting restriction. They would say, "Call one of us if a customer needs loaded" or "Call if you need help". Well, when I would call, their phones were busy or they would have me call another MOD. Or better yet, I would not get anyone and page on the overhead. And we all know how that works, right? Needles to say, I was hurt and not getting any better. I was taking LorTab or some other maxi- pain pills, Flexeril, and DayPro.

The day I broke their little "policy", I was so "zoned out", I probably shouldn't have even been there. But, being their "workhorse"......
Anyway, with all of the pain, frustration of the responsible parties not doing the TAT reset, the customer from hell flapin' his gums at the gate, and not having the proper, proper hell, not having any aisle blockers in the department, I guess I snapped, lost my head and did a no-no.

The message here is, Lowe's doesn't provide the necessary materials or manpower to do the tasks given to you. They have no feelings about the welfare of their employees. And managers do not run the stores, LP does.

Loss prevention does not make any money. They do not save any money. Here's an example: every morning we had to take opened pallets from the garden center to the corral. at closing we would reverse the movement. That would take about 2-201/2hrs daily. Let us say the employee made 8.50 an hour, that would equal $17-25.50 each day. Many bags were torn, run over, pallets were dumped. We spent more than we saved.

So, Big Bob Niblock, when are you gonna stifle LP, give the stores back, and start making some money?
     
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Posted by Anonymous on 2007-10-23:
Hate to say it but those saftey reg's are there for a reason. Somewhere, somehow, some accident happened requiring these rules to be set. It is even possible that the accident did not even happen at Lowe's, but the stores insurance underwritter or even OSHA started requiring it. I wouldn't get to frustrated, it sounds like you have a good work ethic and should not have any problem finding employment. Good Luck
Posted by Anonymous on 2007-10-23:
you were "zoned out" on pain medication and admitted you probably shouldn't have been at work that day you broke policy. You might be a workhorse, but you are a liability and sounds to me like Lowes did the right thing by letting you go.
Posted by Principissa on 2007-10-24:
My husband is a coal miner. He fixes and maintains all the equipment used to mine coal (sorry this is going somewhere I swear). MSHA which is like OSHA for miners requires that if he is taking pain medication or any kind of medication that can cause drowsiness, dizziness, or anything that could otherwise impair him he is NOT allowed to touch any of the machinery. The mine itself would get fined up the wazoo if MSHA found out that anyone underground was taking medications like that and working. How does this apply to you, you're driving a forklift, that could possibly harm or even kill another person, you are taking pain medications. That is not safe at all. Not to mention in the beginning of your letter you state that you got busted twice for not having proper supports. I'm sorry you got fired, but when you are using potentially dangerous equipment you need to put safety first.
Posted by Anonymous on 2007-10-24:
I gotta say, I'm glad you're not working for me either. You are a hazard to both yourself, and to the store and its customers. I know you intended this to be a slam against Lowes, but clearly they did the right thing in saving you from yourself.
Posted by Hugh_Jorgen on 2007-10-24:
If a customer wanders up an un-blocked aisle while you are working there with a forklift and you drop something heavy on their head and kill or seriously injur them, the damages the court will award to that person (or his survivors) would pay the salaries of several loss prevention people for a year. As DealerDirect said, those rules are there for a reason, not to make the employees life harder.
Posted by Anonymous on 2007-10-24:
Theworkhorse, I have to say you are and admittedly at fault here and it is the best thing you got fired. I have to agree with every one else here because your review says it all and it says you must be the brother of Eileen or you are just NUTS!

Sorry guy but you need to see some one…….
Posted by FoggyOne on 2007-10-24:
Nobody is going to tell me how to do my job, I've been doing it for umpteen years. Safety regulations, pish-posh, just there to slow my work down. Stupid management. Not my fault.
Posted by Anonymous on 2007-10-24:
"Nobody is going to tell me how to do my job...".
LMAO
<;O)
Posted by Anonymous on 2007-10-24:
FoggyOne, you must be your own boss, right?
Posted by Anonymous on 2007-10-24:
Could anyone tell me how many years is umpteen years?
Posted by Anonymous on 2007-10-24:
"...fantasy thing...".
LMAO
<;O)
Posted by Anonymous on 2007-10-24:
It is obvious why you were fired !
Failure to follow medical restrictions and an attitude problem.
<;O)
Posted by Anonymous on 2007-10-25:
Workhorse, I think you might be a little confused about the role of loss prevention in our company. As a district manager, I can personally and truthfully tell you that Lowe's loses tens of millions of dollars a year on customer and employee theft, accident recovery, settlements, and worker's compensation. Their job, as the name implies, is to take measures to minimize these losses. Trust me, I'm fully aware that some of the rules are a pain in the butt. But I can also say that the rules are set with good intentions. They're there to make the stores safer for both you and customers alike, as well as making Lowe's a more profitable enterprise by controlling losses (if you deflate your losses, you inflate your bottom line).

Food for thought; those safety rules are actually more important to the employees than the customers. Remember, you spend 8 hours each day, 5 days a week in that store. That means the chances of you getting hurt are multitudes greater than a customer getting hurt, who might only be in the store for 15 minutes.
Posted by jktshff1 on 2007-10-25:
lid, it's between 13-19
captnmike.....what percentage is customer vs employee losses or can that be determined?
Posted by Alain on 2007-10-25:
Can't argue with safety regulations. Follow them like it or not.
Posted by Anonymous on 2007-10-25:
jktshff1, loss prevention breaks the company's losses down like this; approximately 40% of losses is due to employee theft, accidents, compensation claims, etc. Another 40% is due to administrative mistakes in the stores and distribution centers. These usually result from poor inventory management. The last 20% goes to the customers via theft, accident recovery, and settlements, and to a lesser extent, resolving complaints. Like for example, we deliver the wrong appliance to a customer, and we end up compensating him/her with a gift card or a free upgrade. Even though one might say, well how does a measly $25 gift card hurt Lowe's? Well add up all those free gift cards over 1,400+ stores and you'd be surprised how much it adds up to over the course of a year.
Posted by jktshff1 on 2007-10-26:
capt..thank you very much. seems as if the employees are getting their "raises" one way or the other.
Posted by Aenadia on 2009-01-12:
As a LPS for Lowe's here is my 3 cents.. Incident 1) IF you were already down on the ground when your spotter walked away you should have not been written up. 2)If your LP would have gotten off his high almighty horse he so think's he's on should have confirmed your story and that your zone removed your aisle blockers and not put them back. It is semi your fault for not rechecking to see if your aisle blockers were still up but most of the blame goes to the zone. 3) You already know it was your wrong doing. Now most LP's do think they are some kind of god in the store's this is not true we aren't god's. I for one give many many chance's to my associate's that i catch doing minor safety violation's. I tell them everytime I catch them and tell them that the next time I see it they will know why I pulled their license.
Posted by TGT101 on 2009-01-12:
jktshff1 He is not saying that 40% is do to employee theft. It is due to theft/accidents/claims...exc. One accident could cost tens of thousands when a then of a power nailer is only $200.
Posted by theworkhorse on 2009-01-29:
I can see that most of you do not care that an employee is willing to go out of their way to help you. Lowe's has a double standard. Those employees posting here show that they have no consideration for the customer. Customer service is NOT #1 at Lowe's. Taking care of their employees is NOT #1 at Lowe's....

I made money at Lowes. No doubt. I also made them money. Tons in fact. But, I did all of that in spite of the fact that they hire piss poor store managers, and he surrounds himself with piss poor assistants. Not just at the store I worked at but many others. These idiots have no clue. Hell, I had to teach five assistant managers the business. Something is definitely wrong with that scenario. Not a friggin' one of them knew diddly about running a garden center. Not one.

Now, I don't claim to be a genius in the business world, but I know that I could do a better job than 90% of the managers managing store this very moment.

My record in sales, comps and shrink was superb. My department consistently was in the top 10 in regional sales, comp, and near #1 in shrink Company wide(or the lack of). When a department is consistently budgeted to lose over 3% in shrink and comes in at a 1% or less, I think that someone is doing their job. So much for the attitude.

I am here to report that I am doing fine. My income is 3x what it was at Lowes. I don't work hard, just smart now. I don't have to sweat. and my work week is near half of the hours I spent at Lowes. Things are great. I now go boating whenever I want, fishing whenever I want.....

You employees at Lowes have lost 50% of your retirement in the past year!!!!! What the hell is that all about, business must be good, eh? And Niblock is making $1.2 million and you are busting your butt. That's what happens when your focus is in the wrong place. Customer service needs to be a priority, again. LP needs to go away or at the very least be throttled down.

I had been operating power equipment for over ** years. I am very careful when on those machines. I made sure that no customer was in the area, and my spotter was a safe distance away. Safety is big with me, but safety doesn't pay the bills. Customers do. The ones that bring in the green stuff. And those rules? Written by some that have never been on the floor of a store. How would they know?

Management and LP ailed. I was doing as I was taught, taking care of the customer. You "holier than thou's " need to go to a Lowes store and get the second rate treatment you deserve. If I were still with the company, you would have my undivided attention and my best customer service. But, ......

See ya at the beach or lake or whatever in the middle of the week. I'll be there. I'm sure you won't.
Posted by TheBoss123 on 2009-04-18:
our LP Bobby at store 0545 will Fire you if you leave a key in a lift! At many stores a key cannot be removed!
Posted by theworkhorse on 2009-04-19:
And your LP is more powerful than the store manager? What's wrong with that picture.? Who runs the store, LP? Don't answer that the answer is quite obvious. LP has gone gorilla, they think that they KNOW. BS!!!! Let one of them work a week in the "quick load area" then they will have a deeper respect and understanding of the REAL world. Have them get a customer up in their face because of poor service. Again, LP does not pay the bills.

By the way, things are still MUCH better than when I worked there. And I heard that half the Zone managers either quit or got fired. Way to go LOWES!!!! What is your stock at now $19? Great!!! Your employees will all retire rich at that rate. For anyone wishing to get a job at Lowes....don't. They lie and paint a rosy picture. It just isn't worth it. They feed you with BS and bold faced lies. It all sounds good but like they say, "If it sounds too good to be true...." You will just be a commodity to them.
Posted by jktshff1 on 2009-04-19:
boss, workhorse, Ya'll do realize this guy got fired 2 yrs ago?
Posted by DJlucky1 on 2010-02-17:
Safety rules are there for a reason but i can vouch for this guy with experience that its like pulling teeth trying to get help at Lowe's because of laziness and not enough manpower. Need a spotter to drive a lift during store hours, good luck with that one. And it did seem that the LP's were always working against the managers I never figured that one out.
Posted by The Real Lowes on 2013-04-28:
He is right the managers in the store are the dumbest mangers you will meet anywhere, they cannot add tow and two, but they think that because they are a manager at Lowes that they are smarter than everyone else, but really the management is worthless and that is because no one with any morals or any self respect will not be a manager at Lowes because you have to sell your soul and treat people like that are trash, so it takes a very sorry person to be a manager at Lowes, an evil, hateful person.
Posted by Lol on 2013-09-11:
An LP does not work for the GM. He shouldn't. How could he keep his boss accountable? He works for his area manager. Get a clue people. It's the guy's fault for breaking a rule. Like it or not, it's a rule. Your responsibility to know the rules and follow them. Your LP may be arrogant, but he wasn't incorrect.
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No Refund Because You're a Liar!
Posted by AtMan93 on 11/13/2005
DALLAS (WEST PLANO), TEXAS -- To Whom It May Concern,

I am writing to you today to inform you of an incident at Lowe's Store #6 in West Plano, Texas. I usually go out of my way to use this store rather that the one nearest me on Inwood Road in Dallas. The reason is the Garden Center personnel are much more helpful and provide the BEST service I ever had at Lowe's.

This is what prompted my note to you; the contrast between the fine people in the Garden Center and the people inside the store.

On Oct 29, 2005 I made a purchase in the Garden Center paying $150 in cash and charged $201.81 on my Debit Card. The cash register "went down" while attempting to print my receipt. We all three went inside and the asst. mgr. told me the transaction did not go through and she did not see anything for that amount. She subsequently went to the Garden Center to close the broken register. This register and several others in the Garden Center have been broken all summer!

Nevertheless, we re-rang the items on yet another register (which had to be opened/restarted) - this time without the cash, so the total was $351.81 after the mgr gave me the cash from the other register. Great!

No not Great...BOTH transactions went through and posted to my account and overdrew the account causing a $30 NSF charge by my bank.

I have called this store four times since the deliver (and four or five times the day of the delivery - which was delayed another day) and was assured several times that the incorrect charge was fixed and there was no problem. Yet my account remains double-charged by an error at Lowe's.

I spoke to the manager (Todd) today in person, just to be told he had "no record" of the $201 transaction" and there was nothing he could do to help!! This is insane...I asked him IF there was anything I could do to help him correct the problem. He finally suggested I go home and get the receipt! The cash register BROKE trying to print the receipt. He then said for me to go home and get a copy of my checking account that shows both charges. This is an HOUR round trip - twice today.

After I returned with the screenprint of my account he gave the information to another associate who retrieved paperwork from his desk and filled it out. Another 40 minutes later he produced a refund slip for the $201.81 for me to sign. I asked about the $30 charge from the bank and Todd said I had to "take it up with the bank" as that he did not have an authorization number! This is hogwash, his register broke while printing the receipt AFTER authorization occurred - VISA does not charge the customer's account BEFORE authorization...

I asked him to speak to the Garden Center Manager or the other two associates who witnessed the cash register fiasco before he told me to go back home. I asked him what information I had provided to help him provide the refund and he said "proof". So he was suggesting I had been lying to him all along. Even though 3 employees were there in person to corroborate my story! Further conversation with Todd revealed he thought I was a liar and dishonest - although he denied he said it, that IS what he said over and over. He also said I never told him the Garden Center manager was the one helping me when the register broke - I told him several times and one of the Garden Center people came inside to speak with him. He told them to leave!

This is the second time I have had trouble with that cash register and subsequent refund - but I was not called a liar nor a thief by the store manager then and I got my refund in only a week.

It is now TWO weeks later and the manager does not feel he owes a refund for the overring.

When will I get my refund and when will Lowe's fix the charges caused by their mistake?

Respectfully,
(Anonymous)
     
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Posted by Replica on 2005-11-14:
With this post you are one of very few people that I feel bad for man..You have the reciept, not to mention you could get a one time bank statement that would show 2 charges for an identical amount of money, on the same date and through the same company
Posted by AtMan93 on 2005-11-21:
Well I got a call from another store manager at Lowe's (how many are there?) and discussed the difference between "right and wrong" for nearly 30 minutes. He finally was exasperated enough to agree to refund the NSF charge.

On Saturday I went to the store to get my $30 and to tell him how glad I was he decided to do the right thing. It never was about the money, it was about customer staisfaction and taking responsibility for their error.

Jeff YOU are a good man!
Posted by tresa on 2013-07-24:

AFter all that I would sue them. Seriously!
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Don't Buy Pergo Flooring - Warranty is Useless
Posted by Schnauzersmom on 03/20/2011
WARRINGTON, PENNSYLVANIA -- Don't buy Pergo! I did and had it installed by Lowes "factory authorized" subcontractor in my hallway, kitchen, and powder room (moisture barrier underneath throughout the install area as directed by Pergo). From day one, I had issues with transition strips and moldings coming loose -all were replaced numerous times at additional cost to me for material. This one has a 35 year warranty but in just 5 years the flooring has warped, corners are cracking, sections of laminate are peeling, and the boards are losing color - every joint of this floor moves when you walk on it. If you are barefoot your feet will be pinched by the loose planks. Pergo won't honor their warranty "because I have a slab foundation". But this is the product that Lowes recommended and it is endorsed by Pergo for installation over concrete and even in basement applications! I am stuck with pieces of junk instead of the beautiful floor that Pergo & Lowes promised.

See Pergo's website and the great dane running across the flooring -it is a pack of lies. This floor won't hold up so save your money. I'm out over $4400 and the floor looks terrible! It will never be functional.
     
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Posted by Sparticus on 2011-03-20:
Uh oh. We just did a Pergo floor on our slab basement. Now I'm worried. I'm hoping they have improved the product in the last 5 years.
Posted by Anonymous on 2011-03-20:
Sparticus, I think how it was installed is probably the most important thing. We had laminate flooring in the past that was over 5 years old, also on a slab. It held up fine and never moved at all. It makes me wonder if the op's installation people did install it correctly.
Posted by dan gordon on 2011-03-20:
I was a factory rep for different laminate mfctrs. Sounds like you have a lot of movement in your floor which is causing the boards to flex more than normal. Perhaps you have too wide of a floor to install without a transition in between? In any case I seldom see any laminates that after a few yrs all seams become very visible. There is normal contraction and expansion of a floating floor .
Posted by Anonymous on 2011-03-20:
I also had laminate flooring installed over concrete with a moisture barrier. Never had any problems with it. It wasn't Pergo though - the brand name was Bruce. The room was 23 x 23. Laminate flooring is what they suggest when you have concrete so it is extremely disappointing that they throw that back as an excuse why they can't address your issues.
Posted by Sparticus on 2011-03-20:
Interestingly my purchase was from Lowes as well. They recommended the product, and said no problem installing on concrete in my basement as long as a vapor barrier is used.

When they came out to do the estimate, the guys said all was well and he was going to put te order in. The next day I get a call saying my basement failed a moisture test. (the estimator never conducted a moisture test since my basement is essentially above grade on a hill).

Long story short Lowes lied and said we failed a noisier test that was never done and said they would not do the install. I had to conplain to get my estimation fee returned.

Then I had it installed via a general contractor.
Posted by dan gordon on 2011-03-20:
its not the concrete thats the problem. An installer must accept the jobsite conditions. If they say there is moisture I'd believe them. Just cause another guy goes ahead and installs it doesn't mean you won't have problems. The OP is having some other issues, perhaps an uneven floor? that is causing more flex than normal.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Husband Dropped Dead While Working At Lowes-No Compensation
Posted by Caps9856 on 03/04/2013
PRATTVILLE, ALABAMA -- My husband worked long hard hours and straight days in a row and finally dropped dead in the parking lot while on a buggie run. No one did CPR. They gave his red vest for a souvenir HA. When it came to giving me workers comp (like they said at the hospital - HR manager and store manager) they sent me cards (actually they sent cards in my husband's name) I waited for 4 weeks called the workers comp company and girl told me my husband situation didn't qualify - "he was a sick man". I argue that point because he wasn't. He had just had heart work up including stress. Nothing wrong. No one will tell me what he did the last days of his life, but I know they were working him like a mule. They worked him so hard and he kept up with it didn't want to lose his job (been laid off before from engineering job). Then when I went to find out about the 50,000 life insurance the HR dept had failed to withdraw from his check, therefore I get nothing. I was with him when he clicked on life insurance, short and long time disability. His manager was showing him how to do it. But MUMS the word. No one will talk.

So, my husband who dedicated his LIFE to LOWES left me behind with nothing. And that was not his intention! Got to go, this is upsetting me. I cry everyday.
     
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Posted by Jody on 2013-03-05:
While I'm sorry for your loss, I don't think you will get the help you need here. Have you spoken to a lawyer that specializes in these kinds of cases? That might be your best bet. Good luck.
Posted by DebtorBasher on 2013-03-05:
Wow! I am so, so sorry for your loss. I agree with Jody, your best move would be to contact an attorney. Hopefully, you'll find the answers you're looking for. My prayers go out to you and your family.
Posted by Old Timer on 2013-03-05:
Agreed, going to the press may be an option also.

We just had a lady die out here while in her assisted living home because no one, even a nurse would give her CPR (Bakersfield, CA.) The home refused any responsibility, then it went to the press. They are singing a different tune now.
Posted by madconsumer on 2013-03-05:
sadly, this cannot be caused by the employer. there would be no claim to workers comp.
Posted by clutzycook on 2013-03-05:
What Jody and DB said. Get a lawyer and appeal this decision. Most won't even take payment up front, so don't let that stop you.
Posted by leet60 on 2013-03-05:
I am sorry for your loss, it is a terrible tragedy.
Posted by I love my son on 2013-03-05:
I'm sorry but people seriously need to stop suing over everything...Unless a pallet or heavy merchandise fell on your husband or a fork lift hurt him then they are not responsible for his death..If his job was to hard for him he should of done something about that.. and again if he did choose the insurance then his paper work he filled out is the proof and again he should of saw no deductions in his check and fixed it.
Posted by DebtorBasher on 2013-03-05:
In this case, she has every right to contact an attorney for answers regarding the life insurance. If he has copies of the forms and HR failed to take it out of his checks, someone needs to be responsible for it, regardless whether or not he 'noticed' it not being deducted from his checks.
Posted by I love my son on 2013-03-05:
I agree if he has the paper work to prove he selected it then she should hire lawyer but they should also take some responsibility in this too they are adults and computers malfunction...people make mistakes..I also think that Lowe's is a huge company and they prolly could of done or offered to do something for his family but they aren't obligated to do anything..
Posted by Frustrated on 2013-04-12:
Lowes do not care about any employee that works for them, all the employees that I have spoken with hate Lowes because they abuse their employees so badly, Lowes is a company that claims to care about their employees but they do not care at all, the management that is Zone, Assistant, HR, and all above them are the most hateful and horrible excuses for human beings that you will ever meet, I have been told horror stories about the managers stealing, lying, and doing horrible things to employees and then laughing about what they did. When you work at Lowes you will work with a lot of evil people.
Posted by deborah.genato on 2013-04-13:
First, I am so sorry for your loss. No words could ever bring you the comfort that you so deserve. Lowes is yet another company that has proven that they do not care for the employees, or even the customers. I worked for Lowes for many years, and was fired when I refused to give my Store Manager the attention he wanted "after hours". Lowes knew they had an issue with this Store Manager, and he was fired after relocating him to Utah about two months later. No employee is of any value, and the customers are unhappy, but as long as the money keeps rolling in, the doors stay open. Have your voice count, don't buy from them, hitting the pocketbook is the only way to stop and get attention. Also,don't buy any of the Christmas items there. They are all no profit items, and what isn't sold after the season, they toss everything. They don't even bother to donate it to any charity that could use them.
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Spanish Signs
Posted by Seaheather on 01/10/2008
ELLSWORTH, MAINE -- Last week my husband and I visited the new Lowe's located in Ellsworth, Maine. We were offended to find every sign in the store in both English and Spanish. What is wrong with having immigrants learn to speak English, rather than assuring them second-class status by not knowing the prevailing language of the country? This is not doing Spanish-speaking residents any favors. It is a disservice to them, and an affront to those immigrants who come here and learn our language... English! We will not be shopping at Lowe's again.

Happily, there is a Home Depot in town that has not jumped on the politically-correct bandwagon!
     
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Posted by msnanny on 2008-01-10:
Ever been out of the country?? Many stores have signs posted in English as well as their native language. I doubt those residents find it offensive.
Posted by Anonymous on 2008-01-10:
Press 1 for English, press 2 for Spanish. It's a new World we live in.
Posted by Anonymous on 2008-01-10:
Msnanny, good point. Depending on where you travel, there might not be ANY signs in English.
Posted by Mario The Great on 2008-01-10:
Here we go again. The hot topic of the Presidential election year. We had a lady really rip into us about how our signs were in English and Spanish as well. She said she would never shop there and started yelling obscenities. I had to escort her out and about 3 days later, she comes back and almost gets into a fight with a Hispanic customer. Sure felt good to escort her in her wheelchair out. Its not about racism. It's a business. It's all about money. If you go to El Paso, San Diego or some other border town, almost EVERY store has bilingual signs. It makes sense. You cater to your customer. You have some stores in Minnesota and Wisconsin that have both English and French, yet you don't complain about that.
Posted by Mario The Great on 2008-01-10:
What interests me is why they would have it in English and Spanish. Here's your demographics:

The 2007 Ellsworth, ME, population is 7,075. There are 89 people per square mile (population density).
Family in Ellsworth, ME

The median age is 42.1. The US median is 37.6. 56.08% of people in Ellsworth, ME, are married. 12.38% are divorced.

The average household size is 2.24 people. 18.95% of people are married, with children. 8.48% have children, but are single.
Race in Ellsworth, ME

97.39% of people are white, 0.21% are black, 0.67% are asian, 0.27% are native american, and 1.30% claim 'Other'.

0.69% of the people in Ellsworth, ME, claim hispanic ethnicity (meaning 99.31% are non-hispanic).


I wonder if the store put these signs up thinking they were part of the remodel? It's not unusual to see big box stores receive all the same signing and only a few aren't supposed to use them. Oh well, again, my 0.69 percentage points worth.
Posted by bigboxworker on 2008-01-10:
A lot of new Home Depot stores have spanish signs as well, and many older stores are being remodelled and are being retrofitted with Spanish signs as well. Guess you'll have to find another place to shop...
Posted by Anonymous on 2008-01-11:
Try living in Arizona you have Spanish just about everywhere. Its like little Mexico here.
Posted by jktshff1 on 2008-01-11:
Mario hit the nail on the head,
It's all about business and making money. That simple.
Go into any major airport in the country and you will find signs in several languages.
With the advent of foreign companies building plants on a large scale (Toyota, Honda etc) Most of the hotels in the area will have dual language signs.
Posted by Principissa on 2008-01-11:
When my hubby was in the Navy he went to many places overseas that had signs in both English and the native language of the country. The only place that did not have signs in English was Croatia, but the people there spoke very good English. Spanish speaking people's money is just as good as yours. They want everyone to spent their money there, not just us. Granted I can't see why they cannot learn the language. My great grandparents did when they got off the boat, but back then it was either learn the language or find no work, no work means no money, no money means you starve. Things have changed.
Posted by seaheather on 2008-01-11:
Mario's comment about is excellent. I would wager that more people in this area speak French than speak Spanish. The population that speaks Spanish is largely illegal. I think that is what frosts me. These aren't tourists with lots of money to spend; they are an exploited population undoubtedly sending most of what little they earn back to Mexico. Lowe's isn't marketing to a customer base, they are pandering to the politically correct who think they are doing a good thing by providing a crutch to people who will never advance until they learn the language of the land.
Posted by Principissa on 2008-01-11:
How do you know they are illegal? Granted yes, most of them are, but there are some who come here legally. What of those people? Should they go back to where they came from even though they are legally allowed to be here? This post is solely based off of ignorance and not facts. Show my proof they are illegal and I might change my point of view.
Posted by bargod on 2008-01-11:
Whats wrong with a business catering to all of it's customers? Good for them.
Posted by jenjenn on 2008-01-11:
Exactly bargod...you were nicer in your post...apparently mine was deleted! NICE.
Posted by Anonymous on 2008-01-11:
I stopped shopping a Sears for this very same reason. I don't deny their right to do it, but I won't be there.
Posted by Justusryan on 2008-01-11:
Exactly, learn English!
Posted by CYH on 2008-01-11:
When they start to take down the English signs and just put up one's in Spanish then we have a problem (wink). Anything that makes life less confusing for all should be welcomed. This will cut down on the longer lines and the time wasted answering stupid questions because someone can't read and doesn't understand English, for that alone I'd be happy.
Posted by Ordinary on 2008-01-12:
You can blame Lowe's, etc. all you want. It's our own government that has required all stores to post both languages. Here comes the NWO!
Posted by jktshff1 on 2008-01-12:
CYH..where in the world have you been?
Multilingual signs=less wait, better cs..great point.
That has got to be the best reply to one of these English/Spanish sign wars I've seen. There is no argument that could go against that.
welcome to M3C!
Posted by Alain on 2008-01-13:
The points are all covered here. Lowe's didn't come up with the bilingual idea. They don't care. They want money in any language as long as they get more of it.
Posted by Anonymous on 2008-04-13:
Those comments are ludicrous.
It is a terrific courtesy to the Spanish speaking customers and Lowe's should be congratulated for making that effort. I for one shopped there this Saturday just because of that policy and because of the nastiness of the comments. It is a shame that people take the time to be so venal and petty.
DanBH
Posted by joe1541 on 2008-09-18:
As a former zone manager for Lowe's I had a couple customers complain to me too concerning our signs in Spanish. I also served in the military and was glad to see English in many other countries.

Last I looked there is no official language in the United States. It has been proposed to make English the official language but currently there is no official language. And if you looked at the latest demographic data for the United States, people of Spanish decent will be the largest class of people in this country in the coming years. Considering Spanish is a language of international business and our future demographics, I'd say get used to Spanish.

I was speaking with the President of a non-profit last week who had a similar situation because they had both English and Spanish on their fundraising information. I thought it was funny, she wondered if the person lined through all the service manuals printed in dual or more languages the same way they lined through her material. It is really quite petty in a country that is referred to as a melting pot. I'm sure at the turn of the last century many of the immigrants who spoke Italian, Greek, etc made sure their children learned English but it may have taken them a while to adjust.
Posted by marksanders on 2008-10-18:
owes is mostly a southern corporation for those who don't know. It is now slowly making it's way north. The southern states have lots of Spanish speaking people. It wouldn't be cost effective to make two sign types, one English/Spanish and one just English. You have to realize these signs are made by the thousands. I thought I was racist but I guess I'm just a newbie. Boycotting a store for having Spanish signs is hardcore! Wow!
Posted by WWYD on 2008-11-27:
This is the wonder of capitalism. If something makes good business sense, a company will do it. Capitalism elevates profit-making as a virtue. Someone's English-only-or-hit-the-road sensibilities do not stop Lowe's, Home Depot, or any other merchant from posting signs or using business practices designed to maximize profit.

If you want English to be the official language of the United States, and want to prohibit signs in other languages, feel free to contact your Senator or congressman, or shop at stores who cater to your whims.
Posted by DISBELIEF! on 2013-06-04:
I have in store announcements regarding specials in english and spanish, which both are our customer base, a customer found this offensive.. I cannot believe how discriminatory people are. Our signs are in english and spanish as well. If you have nothing better to do than complain about something like this, then you need to dig yourself a hole and pull the dirt in after!
Posted by American by choice on 2013-07-26:
My complaint is that they are enabling these people not to learn English. My wonderful Spanish speaking neighbors have been in this country legally 9 years. By their 2nd year they were fluent in English, and are extremely offended by our government for allowing all the illegals to walk across the border and possibly be made legal without jumping through all the hoops and expense they worked so very hard to get through. If you look at demographics, there are just as many people of German heritage as of Hispanic. I don't see any signs in German. If they discriminate in favor of one group they must publish everything in all languages.
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Excessive failure of plastic clips on holiday rope lights
Posted by Tankthecrank on 11/29/2007
BLOOMFIELD TOWNSHIP, MICHIGAN, MICHIGAN -- Last year I found what I thought was a great holiday accent for my home that I had not seen before. Well, I liked it so much that I bought 19 sets of rope lights. The installation process consists of mounting plastic clips/hangers along the edge of the roof line with a screw and then securing the rope light on the clip. What is great about this product is that it has been designed so you can run several sections of rope light together in a series and only have to plug in one power cord. The initial installation process takes a little time because of the prep work involved (predrilling the screw holes and than screwing the clips to the house). I figured that once the clips have been mounted they could be left up year round and you would only have to remove the rope lights after the holidays. The clips are made of a clear plastic and don't stand out in a bad way the rest of the year.

The initial problem I had with this product came when during the installation of the rope onto the clips (you must press fit the rope onto the clip) some of the clips broke. I spaced the clips about 18" apart so I had a few spares was able to finish the job without any more problems.

The next problem I had was after the holidays as I was removing the rope I started to experience more clip breakage. Again, I still had a few spare clips to replace the broken ones.

The major problem I have this holiday season (the second for the rope lights) is that what I expected to be a fast installation has turned into anything but fast. I found a 75% failure (Breakage) rate after trying to mount the rope light on the first 8 clips. I stopped the installation and called the 800 phone number and was told that they don't have replacement clips. They only had fuses. They told me to go back to Lowe's which I did.

The guy at customer service was no help (he told me to call the 800 number) and that the warranty had expired (there is no stated warranty on the box or on the instructions). Not getting anywhere with this guy, he suggested I talk to the floor manager which I did. He understood my problem, but was reluctant to offer a solution other than to call Lowe's home office to find out who the manufacturer was and contact them directly. I mentioned to him that the instructions on the box did not indicate that I could not leave the clips up year round and I thought that maybe being exposed to a years worth of sunlight may have degraded to plastic clips.

He agreed that may very well be the problem with the clips. I than told him that if that was indeed the the problem, that that was a design defect and Lowe's should agree to replace the defective product. The floor manager seeing that I had a valid point, reluctantly agreed to let me take a package of clips from a current box of rope lights that they are selling again this holiday season. I told him that I thought that was the right thing to do and then told him that by my calculations based on my 75% failure rate, that I would need 240 clips. Well, he said that he could not do that, it would ruin to many sets that he was trying to sell. I understand the problem that he had and he understood the problem that I had.

The end result is, a unhappy customer and a unhappy floor manager who wanted to help but could only do so much. I am exploring replacing the broken clips with brass 'coffee cup' hooks which I think will last more than one holiday season.
I want to let all potential snowflake rope light purchasers too buy with caution because these sets have a design flaw that should have been discovered during the design process.

When I light up the house with these lights, I think they look great, I just wish the clips worked as well.
     
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Posted by Anonymous on 2007-11-30:
Little known fact: No two snowflake rope lights are exactly alike. Lowe and behold this trivia.
Posted by Tc1073 on 2007-11-30:
Those plastic clips depending on weather (hot to cold and back and forth) get brittle and break. The solution I found was in the electrical department they have with the wire / cable staples nylon clips which seem to last 3 years plus (so far). Good Luck
Posted by Slimjim on 2007-11-30:
TC is right. Those clips were never designed to be installed full time. They are not defective, just cheap, and they never claim to be anything else. Plastic like that deteriorates, especially in hot sun. Summer months kill those things. Any clips or hangers I've tried using after leaving them up from the previous year's display almost always crumble as soon as I put pressure on them. If you want to have hangers stay up permanantly, you are going to need to use something a bit more weather resistant. Be careful with metal in conspicuous locations though as they tend to rust and stain surrounding areas. That being said, you should stop posting complaints about Lowe's over the free throw-in clips with a $6 light strip from China, that Lowe's has nothing even to do with.
Posted by Anonymous on 2007-11-30:
You gotta figure that the plastic clips are gonna be brittle and break, particularly in cold wx.
Posted by Anonymous on 2007-11-30:
I will have to agree with Slim on this one.
Posted by Alain on 2007-12-05:
Agree with Slim and TC.
Posted by tankthecrank on 2007-12-05:
Thanks for your points of view. Slimjim states "those clips were never designed to be installed full time". Thats the problem I am trying to point out. It should be stated in the instructions that the clips are not to be left up year round if that was in the design. Because there is no mention of that anywhere on the box, on the instruction sheet, or on the tag attached to the power cord and coupled with my experience this year (a 75% failure rate - which I think is excessive), I think calling this product defective is OK.
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This is America, not Mexico
Posted by AndySlee on 11/19/2006
CHAMBERSBURG, PENNSYLVANIA -- I have recently purchased products in two local Lowe's stores. One in Chambersburg, PA and one in Waynesboro, PA. In both stores I noticed that all aisles had the signs in English and Spanish. I have friends from Pakistan, Iran, Iraq, China, Viet Nam, Laos, Lebenon, Bangledesh, Syria, Liberia, Ukrane, Italy, Thailand, Egypt, Hungary, Greece, and a few other foreign countries. When I told them about the signs in your stores, they wanted to know when the signs would be in their languages also. They also wanted to know if they hadn't learned English when they came here would they be given special treatment like the Hispanics (Mexicans) are.

I also have a lot of friends from South America and even they are offended. They learned English, the language of this country when they arrived here.

I will be going to Home Depot from now on unless their signs are in Spanish too.

Disgusted,

Sandra L. Pogue
     
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Posted by Sparticus on 2006-11-20:
I don't see what the big deal is. Many countries accommodate multiple languages. According to a 2005 census, 15% of the US population was hispanic. They are considered the nation's largest race or ethnic minority. Having an occassional sign in their native language shouldn't be a big deal in my opinion.
Posted by Anonymous on 2006-11-20:
Well, I think you're right.
Posted by Shakra on 2006-11-20:
Sparticus is right on the multilingual signs in other places. I've never been to an airport that didn't have signs in English, also. Go to a European ATM and you'll find a few languages to choose from.
Posted by Anonymous on 2006-11-20:
AndySlee don’t confuse the issue of the Illegal immigration with the language issue. Putting signs up in another language is a good thing for other peoples. If you have ever been to another country you would understand.
The Home Depot has signs in Spanish also, so don’t be surprised. I have been all over the world and there are signs in many different languages English being the number one. English (The Kings English) is the “universal” language that is taught all over the world. Not only is it in airports but street signs, store signs and generally all over.
Posted by Noneill on 2006-11-20:
Painting, building, landscaping, etc., are all industries that employ a large number of hispanics. It makes perfect sense for Lowe's to use both languages.
Posted by DebtorBasher on 2006-11-20:
There was a time when people wanted to become American Citizens, they had to learn our culture, our history and our language and they were tested before they were sworn in as American Citizens...it doesn't seem to be like that anymore. People come here and still want to hold onto their culture (which is fine)but they should learn to survive in the country they chose to live in if they want to become a citizen. I find learning other cultures interesting and American has always been a melting pot...however, when the Americans are pushed aside and the others are catered to, that is where it's wrong.
Posted by DebtorBasher on 2006-11-20:
American has always been a melting pot //America has always been...
Posted by AndySlee on 2006-11-20:
I have been to other countries! And other than the airports and ATM's, I did not see all these languages anywhere else. And if this is such a good thing, why are we stopping at Spanish?
And Arabic is a language used more than English. Perhaps we should incorporate this on store signs also. All I meant by my comment is that if this country is better than their's, then why not try to fit in, at least in public places. And the way to do thatis to learn English.
Posted by Anonymous on 2006-11-20:
Andy I agree that they should learn English if they are moving here, I just meant that we should not get up set because there are some who think "only Spanish" should get special treatment.
Posted by Anonymous on 2006-11-20:
You can add Sears to the list of offenders. All their departments have spanish identifications hanging over them.
Posted by Noneill on 2006-11-20:
AndySlee, you must never have been to Europe/UK/Scotland/Ireland. They list multiple languages all along the highways, signs, buildings, etc.
Posted by Anonymous on 2006-11-20:
Also in Korea, Japan, Taiwan and on and on...........
Posted by CaptainSpaulding on 2006-11-20:
I think that you're wrong, Andy. The United States of America is quickly becoming Mexico. In a few years, the signs won't even be bilingual. They will be in Spanish only!
Posted by Anonymous on 2006-11-20:
Noneill they don't do it in England.
Posted by Anonymous on 2006-11-20:
Heywood I new I should have taken Spanish 101!!!!
Posted by heaven17 on 2006-11-20:
This is indeed America. And not all Americans speak English. Where is it written that this is a requirement?
Posted by AndySlee on 2006-11-20:
Actually this last summer President Bush, in a national broadcast, said repeatedly, "Learn to speak English". This speech was made during the rallys held all over this country of ours. As far as I'm concerned, we are enablers, if we interpret everything for them they will never learn OUR LANGUAGE. And as our leaders have said, English is the language we speak in the United States. Several states have made it a law.
Posted by Nohandle on 2006-11-20:
I believe the point Andy was making, correct me if I'm wrong, was not the signs intended for visitors to our country but the signs for our permanent residents. If that be the case then I certainly agree one should learn the language and not be expect to have preferental treatment. They, obviously, will never learn our language if not forced to.

Perhaps many of us are tired of our tax dollars going for reqired classes in our public schools for several languages for students who don't speak English, driver's license exams in several languages and so forth. These were not intended for visitors, but our permanent residents.

All airports have signs in multiple languages. Obviously this is intended for those passing through. Any country who welcomes our money will certainly have someone available to speak our language. This is not a courtesy afforded us, but a desire to have us spend our money in their country.

DB made an excellent point. In short, if one wishes to live in our country learning English should be a priority.
Posted by Nohandle on 2006-11-20:
Andy, looks like our responses were made at the same time. It happens on occasion. I certainly agree with your point.
Posted by Anonymous on 2006-11-20:
Andy, I may be misinformed, but, I live in Virginia, and we seem to have a high hispanic population here. There are NO signs anywhere in Spanish, in ANY store around here. I have encountered, however, (running volunteer rescue on an ambulance), patients whose language is mainly Spanish, and, didn't understand English. Can be quite a barrier I tell ya'.

On a completely different note, Chambersburg, eh? A former Aunt of mine grew up there, and, I grew up in Latrobe (yes! Rolling Rock Beer AND Steelers training, WHEEEEE!).
Posted by DebtorBasher on 2006-11-20:
STEELERS! Those are fighting words!
Posted by SherryH on 2006-11-20:
I went to Paris, to the Louvre museum...if I wanted to know what a painting was called without using the headsets which cost extra money, I had to know French. Also, to get around in their subways, I had to know French. No other country bends over backward, or forward, like America does.
Posted by Shakra on 2006-11-21:
You haven't been to England in a long time then, Lidman. I lived there for 6 1/2 years and they most certainly do have several languages listed on their ATM options. I go there every single year, too.

Posted by Shakra on 2006-11-21:
SherryH, I disagree with that statement. How long ago were you there? I've been to Paris three times and never had any problems there due to the language barrier. The funniest part about the English vs. French barrier happened when one of the bathrooms were in the process of being cleaned. People were coming up behind me and I automatically started telling them in English that the toilet was being cleaned. Everybody that came in line after me spoke English with some sort of accent. I have never had a problem at any country I've ever been to and I have even gone to obscure places such a Tenerife.

The French have been given lessons on customer service and not one of the French were ever rude to me. I would move to Paris if I could.

Some other people on the trip did get the French mad. I'm guessing it was because they were from Alabama and kept saying, "Merci beaucoup, y'all." Okay, that was funny.
Posted by yoke on 2006-11-21:
My only complaint about people not wanting to learn english is when you have 2nd and 3rd generation children who do not know the language and get special treatment at school.
Posted by Disturbed_Angel on 2006-11-21:
If I moved to Mexico, do you think they would bend over backwards to accomodate me for not speaking spanish? NO. Even if several thousands of us moved there, do you think they would start putting up signs in english also. NO. The point is every other immigrant that has come to the US and stayed has learned the language. These hispanics that are here illigally are not even trying. They are expecting us to accomodate them, and I'm getting darn sick and tired of feeling like I'M the minority around here.
Posted by DebtorBasher on 2006-11-21:
Agreed Angel...I can well understand and agree with what you're saying.
Posted by Slimjim on 2006-11-21:
English is the official language of the United States. There is nothing wrong with helping those who are new to the US with alternatives. The problem lies with those who have been here a while and do not seem to care to learn English or teach their children English. Basically I'm agreeing with what yoke said.
Posted by Disturbed_Angel on 2006-11-22:
Maybe we should try this:

Dear President Bush:

I'm about to plan a little trip with my family and extended family, and I would like to ask you to assist me. I'm going to walk across the border from the United States into Mexico, and I need to make a few arrangements. I know you can help with this.

I plan to skip all the legal stuff like visas, passports, immigration quotas and laws. I'm sure they handle those things the same way you do here. So, would you mind telling your buddy, President Vicente Fox, that I'm on my way over? Please let him know that I will be expecting the following:

1. Free medical care for my entire family.

2. English-speaking government bureaucrats for all services I might need, whether I use them or not.

3. All government forms need to be printed in English.

4. I want my kids to be taught by English-speaking teachers.

5. Schools need to include classes on American culture and history.

6. I want my kids to see the American flag flying on the top of the flag pole at their school with the Mexican flag flying upside down below it.

7. Please plan to feed my kids at school for free for both breakfast and lunch.

8. I will need a local Mexican driver's license so I can get easy access to government services.

9. I do not plan to have any car insurance, and I won't make any effort to learn local traffic laws.

10. In case one of the Mexican police officers does not get the memo from President Fox to leave me alone, please be sure that all police officers speak English.

11. I plan to fly the United States flag from my house top, put flag decals on my car, and have a gigantic celebration on July 4th. I do not want any complaints or negative comments from the locals.

12. I would also like to have a nice job without paying any taxes, and don't enforce any labor laws or tax laws.

13. Please tell all the people in the country to be extremely nice and never say a critical word about me, or about the strain I might place on the economy.

I know this is an easy request because you already do all these things for all the people who come to the United States from Mexico. I am sure that President Fox won't mind returning the favor if you ask him nicely.

However, if he gives you any trouble, just invite him to go quail hunting with your V.P.

Thank you so much for your kind help.

Sincerely,
Posted by SherryH on 2006-11-22:
I was there less than a year ago. I didn't say I had any trouble getting around or that there was a language barrier. I said that they didn't post English along with the French in the museum. They did not post it in the subways. They did not post it in restaurants or stores. There was no English on any ticket I held, nor was there any English on any sign on the street. If I spoke French, which I do, and the person I was speaking to knew I spoke English (must have been the accent), then they would speak to me in English. Very nice people, the French. In America, we feel like we are going to offend someone if we don't post five difference languages, including pictures, everywhere I look. The French do not worry about this, nor should they have to.
Posted by SherryH on 2006-11-22:
About the accomodations for non-English speaking kids...our school district spent THOUSANDS of dollars it doesn't have to buy Spanish versions of the texts we teach from. We don't use them, they aren't necessary, yet, but some politically correct moron thought it best. Bull, man, if you are living here, learn the language. The day they tell me, an English teacher, that I have to learn Spanish to do my job (and it has been hypothetically suggested this will happen), I'm done. To their credit, my non-English speaking parents INSIST their children not only learn English, but push them to excel in it.
Posted by DebtorBasher on 2006-11-22:
Well said Angel...and very true!
Posted by Noneill on 2006-11-23:
Thanks for backing me up Shakra. Lidman may have only been to small obscure towns of England, but the majority of England is multi-lingual. I just returned from 2 weeks in London and not only are the signs in several languages but the London Underground overhead speakers give warnings and instructions in several languages. Not all stations but the busy ones.
Posted by Michelle_ns on 2006-12-04:
I completely agree with you. And what I do not understand is under the comments so many people talking about how its okay. No, its not okay. And I have traveled the world and believe me, they do not cater to other languages. Yes, airports, ATMs, okay, those are things VISITORS to our country need. Illegal aliens and those that choose to want our rights and freedoms but dont feel they should have to learn our language, they should not be catered to. It absolutely disgusts me when I see signs in spanish. You know, we also border Canada, how come we don't see French everywhere? Oh yeah, because they realize that when you move to another country, you learn the language! I would never move to another country and expect to have them change their entire society for me.
Posted by wachoviacustomer on 2007-03-26:
I think that all you people are just so terrified that the "mexicans" are going to do to us exactly the same that we did to the native indians that were here when we first migrated from england. I think is hilarious whenever i an american born person crying about the latinos or mexicans taking over "OUR" country, jesus people, we took it from the natives. The mexicans are not taking over, the reason why you see so many spanish signs is called "MARKETING STRATEGIES"..... if 80% of your customers were spanish, then you'd probably put a sign or two in spanish to appeal to them.... Get over yourselves. America is a great country, but it doesn't belong to a single person, race or ethnicity. Stop being so ignorant and don't stay stuck in that mind frame because things always change and they will keep changing.
Posted by Anonymous on 2007-04-27:
Yas has two main languages, English and Spanish, go back to history class and learn that. If they put the signs in every language than they signs would be so low that you can't shop. Stop being racist.
Posted by Armagedon2008 on 2007-12-23:
Let me give you some perspective. First of all it is common to see signs in multiple languages all over the world (airports, banks, restaurants). They cannot accomodate every language so they usually choose the most common or spoken by the largest number of their consumers. Sencondly and MOST IMPORTANTLY this country's language is NOT ENGLISH, nor Spanish, nor any other European language...if you want to be completely fair and correct you should post the signs in Cherokee, Apachee, Semilole, Maya or whatever language was originally spoken by the indigenous peoples of this continent/hemisphere...So take a history lesson and accept the fact that you are only a guest or better yet and intruder in a land that never invited you in to begin with. The only people here who have any legal and moral right to complain are the indians that were displaced, killed, and marginalized by the Europeans who came to America (Spaniards, English, French, etc.) So think about that before you get on your high horse and start complaining about what language should be spoken here.
Posted by 59rdstr on 2007-12-28:
Heavan17 - Where is it written that English is a requirement?

US Citizenship and Immigration Website: General Naturalization Requirements

Regarding Language:
Applicants for naturalization must be able to read, write, speak, and understand words in ordinary usage in the English language. Applicants exempt from this requirement are those who on the date of filing:
* have been residing in the United States subsequent to a lawful admission for permanent residence for periods totaling 15 years or more and are over 55 years of age;
* have been residing in the United States subsequent to a lawful admission for permanent residence for periods totaling 20 years or more and are over 50 years of age; or
* have a medically determinable physical or mental impairment, where the impairment affects the applicant’s ability to learn English.

Need we say more? Or are the laws of our country only applicable
Posted by 59rdstr on 2007-12-28:
I think my biggest issue with Lowes (and other stores putting up equally-weighted signage of Spanish/English) is that they are OBVIOUSLY catering to the illegal immigrant population. If you 'legally' are a citizen, then you should, (by LAW - read my post above) read, speak and understand the English language enough to function. So... if this customer base is NOT able to understand English, aren't they truthfully 'ILLEGAL' immigrants?

Lowes and these other companies should stop the ruse and just say "Hey, we make a ton of money off the hispanic community by speaking their language... if 90% of them are illegally here it is not our problem... we just LOOOOOVVVVEEE to make money. I can't stand the fluff verbiage about wanting to be diverse and welcoming to all cultures! They are going to have to add a bnch more languages to those signs for me to believe that line.

I understand and agree that alternative languages should be used in certain tourism-related functions (ATM, Airports, Transportation) - but... I don't usually see too many tourists in my neck of the woods, and they certainly are not visiting Lowes - unless shopping at Lowes has become a new tourism attraction?
Posted by Justusryan on 2008-01-02:
Armagedon- Why would we want to post signs in a 1,000 different languages, when we could just use the right one, English?
Posted by desertheat on 2008-01-09:
Lowes At Mills Mall Pittsburgh PA. I recently stopped purchasing my supplies at Lowes. The reason being I can't read Spanish! When I was 16 my family and I immigrated to this great country. The first thing we had to do was lean the English language and then apply for citizenship. We all learned English rather quickly-- at not any time do we expect the USA to provide signs for us in our native language. By entering this country (legally I might add) we knew we would have to learn English! So, I for one am going to BOYCOTT Lowes. And just for the record I have no problem with immigration-- I think it's a good thing. But when you come here learning the language should be the 1st thing you must do by law. What's happening to this country?
Posted by juanjo on 2008-02-17:
A couple comments. First as the child of immigrants, my parents learned English and made it a priority for their children. That said, growing up in Chicago, I heard people speak Croatian, Serb, Greek, Hebrew, Polish, Russian and numerous other languages. No one complained about them, only the Hispanics.

I speak Spanish and my spouse is from South America. I can tell you from my experience that all the Spanish speaking immigrants I know are highly motivated to learn English and want their children to learn it as well. They understand it the key to being economically successful here. But learning a foreign language is not easy and among themselves they typically speak Spanish.

That said only a fool would pass up the opportunity to sell to large block of the public over some foolish pride over language. There are many people whose English is limited and if I want to sell to them then I need to have employees and signs that can communicate to them. If I live in an area with many Hispanics, that means Spanish. In San Francisco where I currently live, it can mean Chinese, Vietnamese, Tagalog or Spanish. I some suburbs of Detroit, it means Arabic. Get the drift? Only a fool cuts his throat economically to satisfy some foolish nativist opinion over language.
Posted by IS on 2011-06-28:
America is a continent not a country.
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Return issues
Posted by Diehardstroker on 07/11/2006
CALIFORNIA, MARYLAND -- I purchased a Seneco Roofpro 450 nail gun at store 0719 on the 28th of June 2006. I was using for the first time on a roofing job this afternoon (11 July 2006). It broke after three coils of nails. I called the toll free number for Seneco and spoke with a rep. After troubleshooting the problem, he told me to take it back to the store and exchange it. As I was on a roof in the middle of a job, I didn't think to drive the 20 minutes back to my house to get the receipt.
I arrived at store 0719 at 6:45 pm. I went to the return desk and explained the problem with the gun. The woman at the returns desk told me repeatedly that I had to have a receipt for an exchange even though your sign had a statement that "store credit will be given for returns without a receipt". I explained to that the Seneco company rep would authorize a return if they called. I was told that "we are not authorized to do that" I was also told that I could not use the phone to get the representative on the phone to authorize an exchange. At this point I was told I could go to customer service and have them look up the receipt, or call Seneco back and get a return authorization. Since there was 6 people in line at the customer service desk and only 1 person working at the register, I decided to go out to the payphone and call Seneco back.

I spoke to the rep again and explained what the store wanted. He was amazed that were doing this as he gets calls all the time from Lowes stores requesting replacement authorization. He gave me the return authorization number. I went back to the returns desk at 7:05 with the return authorization. I gave the woman the RMA, and was asked "what's an RMA" I told her it was the return authorization from Seneco she said I could use to get a replacement nailer.

At this point, the woman called over the manager. I had to explain the whole situation over again, and was asked what the item number was. I told her I didn't know, but there was one down the aisle someone could get the number off of. I was told "well, if you called the company, you should know what the item number is".

The tool section associates were called again. They came up (different ones this time) looked at the gun. I explained the situation again and all they kept saying was "you need the receipt" At this time, the manager was over at the customer service on the phone with someone, even though I'd been playing this return game for 45 minutes. One of the gentlemen said he'd given the manager the item number already. I asked the other tool associate if he could get another gun from stock so I wouldn't have to wait another 20 minutes to get a replacement gun. I was told "I can't do that until the manager approves the return" and he walked off. At this point, the woman at the returns desk, in a very snide tone, said "if you had a receipt you wouldn't be having this problem". I was aghast. I told them I was done. I went over and told the manager that I had NEVER been treated this bad in my entire life, that I was building a house (not contracting, not having it built, I am building the house) and Lowes wasn't getting a penny of that business.

At this point, I returned home, got the receipt and returned to the store. At this point, I was fed up with Lowes and wanted my money back. Since I had paid with a check, they would not give me my money back as it had only been 13 days. The "Check 21" law passed in October of 2004 allows processing of checks in 2 - 3 days usually faster due to electronic transferring. The check cleared on the third of July. I am sure that had there been insufficient funds, I would have already gotten a letter and been required to remit funds. As it was, we had also made a $2700 lumber purchase at the same time we bought the nail gun. There was a mistake on the check that was written for the lumber and we immediately returned to the store to fix the problem (the check was written for the incorrect amount).

I have recently purchased 18 acres of land, on which I am building a 10 stall horse barn, a 2400 sq/ft workshop, a boy scout lodge, and a 3000 sq/ft house. I guarantee that not one single nail for any of these projects will come from Lowes. Neither will any of the materials for any of the decks I am building for my friends this summer.

I am cancelling my credit card. I will never visit a Lowes store again except to return the merchandise I have purchased within the last 90 days and have a receipt for. I realize that I am just one customer in the big scheme of things, but they have lost me for life, all because they wouldn't exchange a defective nail gun that they sold me.
     
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Posted by rhondam718732 on 2006-07-12:
Couldn't agree more and I cannot believe their sign says store credit without a receipt. It's illegal for that sign to be posted and to not honor it...period.
Posted by Anonymous on 2006-07-12:
That's too bad, you should've went to custormer service to print a duplicate receipt. Don't buy "Seneco" obviously it's not up to par for hardcore work. "He that repairs not a part, builds all."
Posted by Anonymous on 2008-02-26:
This is a company you never want to give another chance to. Be sure and tell others about your experience so they don't have this happen to them. Thanks for the info.
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SCHEDULING-CORPORATE CRAP
Posted by Keyboard on 08/15/2009
I HAVE BEEN A KITCHEN DESIGNER FOR 20 YEARS. IN THE 20 YEARS, I HAVE NEVER SOLD A KITCHEN CABINET PACKAGE AFTER 7PM. YET, ACCORDING TO THE CORPORATE SCHEDULE, EVERYONE MUST CLOSE A CERTAIN AMOUNT OF DAYS, WORK A GOD AWFUL SCHEDULE THAT INCLUDES ONE WEEK WITH SPLIT DAYS OFF(WHICK IS NOT NECESSARY-JUST A POWER PLAY),AND STILL PROVIDE THE IMAGE OF A PROFESSIONAL DESIGNER. I HAVE NEWS FOR LOWES. AS LONG AS YOUNEED TO TREAT ALL ASSOCIATES AS A SCHEDULE FILLER AND NOT ACCORDING TO THEIR PERSONAL ABILITIES, YOU WILL CONTINUE TO LOSE QUALITY DESIGNERS. FOR EXAMPLE, POWER HOURS ARE 10-7. THIS MEANS THAT LOWES HAS SET UP THIS SCHEDULE TO PROVIDE CUSTOMERS WITH THE MOST SERVICE AT THE MOST LIKELY TIME PERIODS THEY VISIT THE STORE. THIS INCLUDES DESIGNERS. WHY THEN, DOES LOWES IN THIER WISDOM INSIST ON PISSING OFF THE DESIGNERS BY HAVING THEM WORK UNTIL 10,11,OR 12 AM IN SOME STORES-TO STOCK! SEEMS TO ME THAT LOWES SHOULD PAY A YOUNG STOCK BOY 8.00/ HOUR TO STOCK INSTEAD OF A DESIGNER 15.00/ HOUR TO STOCK.

THE OPEN DOOR POLICY -COMPLETE JOKE. THEIR OPEN DOOR POLICY MEANS THAT YOUR ALLOWED TO ENTER THEIR OFFICE AND COMPLAIN IF AND ONLY IF YOU DECIDE TO TAKE THE BULL CRAP THEY GIVE YOU IN RESPONSE TO YOUR COMPLAINT.

UNREASONABLE-UNEDUCATED, FOLOWERS-THAT COVERS THE TITLES OF ALL THE LOWES MANAGERS.
     
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Posted by Anonymous on 2009-08-15:
Welcome to the world of retail.
Posted by TGT101 on 2009-08-15:
Welcome to reality. Stores are open even if nobody is there because someone might be there.
Posted by Anonymous on 2009-08-15:
If you design kitchens for a living is it possible to deal directly with the manufacturers? It might save you a lot of headaches if you can do it. They may have showrooms or warehouses (not retail stores) where you can see samples. I don't know if manufacturer warehouses would have better hours. I'm not sure how any of it works. I couldn't design my way out of a paper bag.
Posted by PepperElf on 2009-08-15:
though to be honest, using all CAPS doesn't improve your point
Posted by spiderman2 on 2009-08-15:
Why don't you open your own place and then you can run it how you like.
Posted by Eloise on 2009-08-15:
Using all capital letters, mispelling words, and writing incomplete sentences; cheapen your review. If you want to make a complaint regarding unprofessionalism, make your review as professional as possible. I'm sure you have a valid complaint, and I'd like to know what it is.

Posted by WWYD on 2009-08-17:
I am a kitchen designer with Lowe's. Frankly, if you don't want to do the job you were hired for, why don't you take your 20 years' experience and find a job you like better? You sound miserable.

I would guess that if you are this miserable at work, your attitude is hidden from neither coworkers nor customers, so you aren't doing anyone any favors by staying. No one should be this unhappy in his or her job.
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