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Do Not Buy Mohawk Carpet From Lowes
Posted by Gives2ctf on 03/22/2010
HOMEWOOD, ALABAMA -- We were sold an expensive carpet and an expensive pad to carpet two small bedrooms, a hallway, and two small stairs. The carpet is terrible. It wears poorly and stains at the drop of a hat.

We have complained to Lowes many times. We are continually told that representative from Mohawk will have to come inspect the stains in order to apply the 20 year warranty. But we are told the Mohawk representative is not available for several weeks.

All in all we have waited 18 months and are having the carpet ripped out this weekend and having hardwood installed. We actually had a very cheap carpet before the Berber and it wore well, cleaned well and rarely stained.

We spent almost $5,000 on carpeting these rooms and felt very ripped off. However, while in Lowes last weekend we stopped a couple from buying the same carpet from the same employee. We overheard the sale and took a chance to tell the couple about our experience. They were about to spend $10,000 and luckily stopped the transaction.

We entertain a great deal and our home has been featured in a national home magazine - so we have had ample opportunity to tell people about our experience both with this product and with Lowes poor management of the problem and poor service.

We continue to shop at the Homewoood, Alabama Lowes but will NEVER make a major purchase at this chain again.

We certainly will never recommend Mohawk.


     
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Posted by saj80 on 2010-03-22:
I agree; we had this same carpet installed several years ago, and also replaced it after a couple of years. Very poor results in stain resistance, and very difficult to clean.
Posted by momsey on 2010-03-22:
Shouldn't this complaint be against Mohawk?

Skip carpet next time. Put down reclaimed hardwood and nice rugs! Carpeting is terrible for the environment and your health!
Posted by Waite4it on 2010-06-02:
We're having the same problem but through Home Depot. Home Depot says it's not their problem, Mohawk says it's the vacuum and Dyson says it's defective carpet. They've got their money so that's all that matters.
We're getting hardwood next time.
Posted by corktrav on 2012-07-28:
well we join you in your complaints the yarn must of been bad seems a lot of the reviews are the same shedding,fuzzing tracking looking wore out within a couple of months. I written Mohawk 4 or 5 times they said the carpet is blossoming really they mean they don't want to do anything about and hope you get lost . They have the worst customer service I ever seen
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Pressure Washer Repair
Posted by BonnieBrea on 07/07/2008
HOUSTON, TEXAS -- About or During April, 2007, My pressure washer TroyBult 3700 psi was not working right so I asked my son to drop it off at Lowe's - Pearland, Texas for repairs. I always buy the insurance so I can have my equipment fixed when needed. He did this and went on to work. I bought my Son many tools there and had no reason to believe that it would be repaired and returned to me. After a couple of weeks, we went to pick up supplies and I told my Son to check on our Pressure Washer. The sales person told us that we had already picked it up. What? My Son had gone on to work and had put the papers and original sales slip in the bag with his tools. Then later when he went to get the papers, they were no where to be found. We told the Lowe's person that we had not picked-up the machine and that they needed to check to see what happened to it because we needed it. We waited a few days and went back and checked again and was told the same story.

So I went to the Friendswood Police, who told me I needed to contact the Pearland Police Dept., that was their territory. I did that and an officer came out to Lowe's Store and took my complaint. A back-up officer soon arrived. The 1st officer discussed with the Lowe's Manager and it was decided that they would look at the video to see if my son had picked it up. I described my Son's appearance. They came back to me and said no, a guy and a girl had come in the store and picked up my machine. The video showed these two making tracks in a hurry to get the Pressure Washer out the door and to the parking lot. I recognized the girl so I got her phone # from someone I knew and the officer called her and talked to her threatened her what would happen if the Pressure Washer was not returned immediately.

It was located in a pawn shop - VALU PAWN @ I-45 and Park Place. The officer got the information and told me to call him in a few days. He talked to the Pawn Shop and verified that the Pressure Washer was there and in whose name was on the ticket. A few days later, I called and I was told that this officer was on vacation. He was never again available in regards to this incident. He did not put any information in the computer or write up the complaint. Then soon I was told that he had gone to IRAQ. I decided to go to the Pearland Police Station and get a copy of the complaint and it was then that I found that It could not be found in the computer under my name. I continued to call the Pearland Police Station many times and had received no answers or call back some other time. Then one night, I decided to go to the Station in person and I went to the station, they could not find me in the computer. After a couple of hours, two officers came in and the girl told them of her problem. The one Officer said, "I think I know how to find the case." He did come up with the case#, but there was no data or information to define why the case had been entered in computer at all.

I waited some more time and again when I needed my machine for a job, I went back to the Pearland Lowe's Store and talked to the Manager. He stated "We give out stuff everyday to people who are picking up stuff for other people." They did not check ID, as evidently, they could not tell me on that day who had picked up my machine. This guy who picked it up from Lowe's and then took it to VALU PAWN, is also with the military in IRAQ. I went to HOME DEPOT and talked to the Manager there and told him what had happened to me at LOWE's, He said "Absolutely not, we do not let just anyone come in and pick up other people's stuff. That is against out policy because of just such incidents that your are telling me about now." HOME DEPOT will not even let people charge on other people's charge cards. I have gone back and talked to the LOWE'S Manager several times but to no avail. They essentially tell me "TOUGH LUCK LADY." I'm just OUT according to the Manager and lost my machine because of their mistake.

I have spent several hundreds of $'s at the lawn center this Spring buying plants and flowers and have been one of Lowe's Super ShopAhoulic Customer's. I let them put Granite on all my counters. I bought 5 new appliances last year. Last year also, I bought one of those $1700.00 JennAire Outdoor Grill for my pool area. I owe Lowe's > $7000.00 on my charge, which I presume that the expect me to make payments and to pay them what I owe them. Well, guess what? I expect them to replace my Pressure Washer, which has been lost by no fault of my own. I am a 66 year old female, a Victim in this case of poor Business Practices and an inept police officer.

Please inform me of what other alternatives I have for my next move outside of stopping payments on my account. This has gone on for >1 year and I still need my pressure washer to do my Decks, they have gotten done, that's why I bought the Pressure Washer in the first place. I look forward to any and all helpful responses and ideas.

Thanks.

Sincerely, Bonnie Brea
     
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Just got fired and here's why
Posted by Theworkhorse on 10/23/2007
MARION, INDIANA -- I had been with Lowe's a long time. I was fired tor breaking one of their safety policies. I don't think that the policies are necessarily bad, just a little fantasy thing with many of them from some LP siting behind a desk somewhere, disdaining reality. First of all, let me elaborate on the rule that I broke. I was operating a forklift above 8 feet without the benefit of aisle blockers. Holy crap, I've been operating power equipment since most of these rosey-eyed LP's were crappin' green. Most of them weren't even born yet.

I had two previous encounters with these power equipment rules when A) a spotter, who just happened to be a zone manager, walked away while I was operating the narrow-aisle lift. He said he had to throw away some trash. I had stepped off of the machine to move some product and not damage it. Stupid me. I was written up, he ws not. I found out later on that he hadn't even gone through any safety training!!!! B) I was again operating the narrow-aisle lift when a zone manager told me to get off, she needed it. She borrowed the machine and aisle blockers. When she returned the machine, I had been working in the back aisle of the garden center, she didn't bring back all of the aisle blockers. Assuming that she had been a "good neighbor" and had returned everything, I returned to what we were doing on the machine. The dumb*** failed to return all of th blockers!!! My spotter and I were not in the position to see that she had failed to do so. But as the operator I again was written up. My spotter was not.

This final time is the only time that I will take the blame. I had injured my back over a month before. I couldn't deal with the monotony of working as a cashier or in the guard shack checking loads exiting the yard. So, I guess I kind of "snuck" my way back into the department. I am not one to have a job where I'm not busy. Anyway, I completed almost 85% of the "Trim-a-tree" rest myself, loaded in the "quick load area", by myself. And the list goes on. All of this was done with management knowing that I had restrictions that included a 10# lifting restriction. They would say, "Call one of us if a customer needs loaded" or "Call if you need help". Well, when I would call, their phones were busy or they would have me call another MOD. Or better yet, I would not get anyone and page on the overhead. And we all know how that works, right? Needles to say, I was hurt and not getting any better. I was taking LorTab or some other maxi- pain pills, Flexeril, and DayPro.

The day I broke their little "policy", I was so "zoned out", I probably shouldn't have even been there. But, being their "workhorse"......
Anyway, with all of the pain, frustration of the responsible parties not doing the TAT reset, the customer from hell flapin' his gums at the gate, and not having the proper, proper hell, not having any aisle blockers in the department, I guess I snapped, lost my head and did a no-no.

The message here is, Lowe's doesn't provide the necessary materials or manpower to do the tasks given to you. They have no feelings about the welfare of their employees. And managers do not run the stores, LP does.

Loss prevention does not make any money. They do not save any money. Here's an example: every morning we had to take opened pallets from the garden center to the corral. at closing we would reverse the movement. That would take about 2-201/2hrs daily. Let us say the employee made 8.50 an hour, that would equal $17-25.50 each day. Many bags were torn, run over, pallets were dumped. We spent more than we saved.

So, Big Bob Niblock, when are you gonna stifle LP, give the stores back, and start making some money?
     
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Posted by Anonymous on 2007-10-23:
Hate to say it but those saftey reg's are there for a reason. Somewhere, somehow, some accident happened requiring these rules to be set. It is even possible that the accident did not even happen at Lowe's, but the stores insurance underwritter or even OSHA started requiring it. I wouldn't get to frustrated, it sounds like you have a good work ethic and should not have any problem finding employment. Good Luck
Posted by Anonymous on 2007-10-23:
you were "zoned out" on pain medication and admitted you probably shouldn't have been at work that day you broke policy. You might be a workhorse, but you are a liability and sounds to me like Lowes did the right thing by letting you go.
Posted by Principissa on 2007-10-24:
My husband is a coal miner. He fixes and maintains all the equipment used to mine coal (sorry this is going somewhere I swear). MSHA which is like OSHA for miners requires that if he is taking pain medication or any kind of medication that can cause drowsiness, dizziness, or anything that could otherwise impair him he is NOT allowed to touch any of the machinery. The mine itself would get fined up the wazoo if MSHA found out that anyone underground was taking medications like that and working. How does this apply to you, you're driving a forklift, that could possibly harm or even kill another person, you are taking pain medications. That is not safe at all. Not to mention in the beginning of your letter you state that you got busted twice for not having proper supports. I'm sorry you got fired, but when you are using potentially dangerous equipment you need to put safety first.
Posted by Anonymous on 2007-10-24:
I gotta say, I'm glad you're not working for me either. You are a hazard to both yourself, and to the store and its customers. I know you intended this to be a slam against Lowes, but clearly they did the right thing in saving you from yourself.
Posted by Hugh_Jorgen on 2007-10-24:
If a customer wanders up an un-blocked aisle while you are working there with a forklift and you drop something heavy on their head and kill or seriously injur them, the damages the court will award to that person (or his survivors) would pay the salaries of several loss prevention people for a year. As DealerDirect said, those rules are there for a reason, not to make the employees life harder.
Posted by Anonymous on 2007-10-24:
Theworkhorse, I have to say you are and admittedly at fault here and it is the best thing you got fired. I have to agree with every one else here because your review says it all and it says you must be the brother of Eileen or you are just NUTS!

Sorry guy but you need to see some one…….
Posted by FoggyOne on 2007-10-24:
Nobody is going to tell me how to do my job, I've been doing it for umpteen years. Safety regulations, pish-posh, just there to slow my work down. Stupid management. Not my fault.
Posted by Anonymous on 2007-10-24:
"Nobody is going to tell me how to do my job...".
LMAO
<;O)
Posted by Anonymous on 2007-10-24:
FoggyOne, you must be your own boss, right?
Posted by Anonymous on 2007-10-24:
Could anyone tell me how many years is umpteen years?
Posted by Anonymous on 2007-10-24:
"...fantasy thing...".
LMAO
<;O)
Posted by Anonymous on 2007-10-24:
It is obvious why you were fired !
Failure to follow medical restrictions and an attitude problem.
<;O)
Posted by Anonymous on 2007-10-25:
Workhorse, I think you might be a little confused about the role of loss prevention in our company. As a district manager, I can personally and truthfully tell you that Lowe's loses tens of millions of dollars a year on customer and employee theft, accident recovery, settlements, and worker's compensation. Their job, as the name implies, is to take measures to minimize these losses. Trust me, I'm fully aware that some of the rules are a pain in the butt. But I can also say that the rules are set with good intentions. They're there to make the stores safer for both you and customers alike, as well as making Lowe's a more profitable enterprise by controlling losses (if you deflate your losses, you inflate your bottom line).

Food for thought; those safety rules are actually more important to the employees than the customers. Remember, you spend 8 hours each day, 5 days a week in that store. That means the chances of you getting hurt are multitudes greater than a customer getting hurt, who might only be in the store for 15 minutes.
Posted by jktshff1 on 2007-10-25:
lid, it's between 13-19
captnmike.....what percentage is customer vs employee losses or can that be determined?
Posted by Alain on 2007-10-25:
Can't argue with safety regulations. Follow them like it or not.
Posted by Anonymous on 2007-10-25:
jktshff1, loss prevention breaks the company's losses down like this; approximately 40% of losses is due to employee theft, accidents, compensation claims, etc. Another 40% is due to administrative mistakes in the stores and distribution centers. These usually result from poor inventory management. The last 20% goes to the customers via theft, accident recovery, and settlements, and to a lesser extent, resolving complaints. Like for example, we deliver the wrong appliance to a customer, and we end up compensating him/her with a gift card or a free upgrade. Even though one might say, well how does a measly $25 gift card hurt Lowe's? Well add up all those free gift cards over 1,400+ stores and you'd be surprised how much it adds up to over the course of a year.
Posted by jktshff1 on 2007-10-26:
capt..thank you very much. seems as if the employees are getting their "raises" one way or the other.
Posted by Aenadia on 2009-01-12:
As a LPS for Lowe's here is my 3 cents.. Incident 1) IF you were already down on the ground when your spotter walked away you should have not been written up. 2)If your LP would have gotten off his high almighty horse he so think's he's on should have confirmed your story and that your zone removed your aisle blockers and not put them back. It is semi your fault for not rechecking to see if your aisle blockers were still up but most of the blame goes to the zone. 3) You already know it was your wrong doing. Now most LP's do think they are some kind of god in the store's this is not true we aren't god's. I for one give many many chance's to my associate's that i catch doing minor safety violation's. I tell them everytime I catch them and tell them that the next time I see it they will know why I pulled their license.
Posted by TGT101 on 2009-01-12:
jktshff1 He is not saying that 40% is do to employee theft. It is due to theft/accidents/claims...exc. One accident could cost tens of thousands when a then of a power nailer is only $200.
Posted by theworkhorse on 2009-01-29:
I can see that most of you do not care that an employee is willing to go out of their way to help you. Lowe's has a double standard. Those employees posting here show that they have no consideration for the customer. Customer service is NOT #1 at Lowe's. Taking care of their employees is NOT #1 at Lowe's....

I made money at Lowes. No doubt. I also made them money. Tons in fact. But, I did all of that in spite of the fact that they hire piss poor store managers, and he surrounds himself with piss poor assistants. Not just at the store I worked at but many others. These idiots have no clue. Hell, I had to teach five assistant managers the business. Something is definitely wrong with that scenario. Not a friggin' one of them knew diddly about running a garden center. Not one.

Now, I don't claim to be a genius in the business world, but I know that I could do a better job than 90% of the managers managing store this very moment.

My record in sales, comps and shrink was superb. My department consistently was in the top 10 in regional sales, comp, and near #1 in shrink Company wide(or the lack of). When a department is consistently budgeted to lose over 3% in shrink and comes in at a 1% or less, I think that someone is doing their job. So much for the attitude.

I am here to report that I am doing fine. My income is 3x what it was at Lowes. I don't work hard, just smart now. I don't have to sweat. and my work week is near half of the hours I spent at Lowes. Things are great. I now go boating whenever I want, fishing whenever I want.....

You employees at Lowes have lost 50% of your retirement in the past year!!!!! What the hell is that all about, business must be good, eh? And Niblock is making $1.2 million and you are busting your butt. That's what happens when your focus is in the wrong place. Customer service needs to be a priority, again. LP needs to go away or at the very least be throttled down.

I had been operating power equipment for over ** years. I am very careful when on those machines. I made sure that no customer was in the area, and my spotter was a safe distance away. Safety is big with me, but safety doesn't pay the bills. Customers do. The ones that bring in the green stuff. And those rules? Written by some that have never been on the floor of a store. How would they know?

Management and LP ailed. I was doing as I was taught, taking care of the customer. You "holier than thou's " need to go to a Lowes store and get the second rate treatment you deserve. If I were still with the company, you would have my undivided attention and my best customer service. But, ......

See ya at the beach or lake or whatever in the middle of the week. I'll be there. I'm sure you won't.
Posted by TheBoss123 on 2009-04-18:
our LP Bobby at store 0545 will Fire you if you leave a key in a lift! At many stores a key cannot be removed!
Posted by theworkhorse on 2009-04-19:
And your LP is more powerful than the store manager? What's wrong with that picture.? Who runs the store, LP? Don't answer that the answer is quite obvious. LP has gone gorilla, they think that they KNOW. BS!!!! Let one of them work a week in the "quick load area" then they will have a deeper respect and understanding of the REAL world. Have them get a customer up in their face because of poor service. Again, LP does not pay the bills.

By the way, things are still MUCH better than when I worked there. And I heard that half the Zone managers either quit or got fired. Way to go LOWES!!!! What is your stock at now $19? Great!!! Your employees will all retire rich at that rate. For anyone wishing to get a job at Lowes....don't. They lie and paint a rosy picture. It just isn't worth it. They feed you with BS and bold faced lies. It all sounds good but like they say, "If it sounds too good to be true...." You will just be a commodity to them.
Posted by jktshff1 on 2009-04-19:
boss, workhorse, Ya'll do realize this guy got fired 2 yrs ago?
Posted by DJlucky1 on 2010-02-17:
Safety rules are there for a reason but i can vouch for this guy with experience that its like pulling teeth trying to get help at Lowe's because of laziness and not enough manpower. Need a spotter to drive a lift during store hours, good luck with that one. And it did seem that the LP's were always working against the managers I never figured that one out.
Posted by The Real Lowes on 2013-04-28:
He is right the managers in the store are the dumbest mangers you will meet anywhere, they cannot add tow and two, but they think that because they are a manager at Lowes that they are smarter than everyone else, but really the management is worthless and that is because no one with any morals or any self respect will not be a manager at Lowes because you have to sell your soul and treat people like that are trash, so it takes a very sorry person to be a manager at Lowes, an evil, hateful person.
Posted by Lol on 2013-09-11:
An LP does not work for the GM. He shouldn't. How could he keep his boss accountable? He works for his area manager. Get a clue people. It's the guy's fault for breaking a rule. Like it or not, it's a rule. Your responsibility to know the rules and follow them. Your LP may be arrogant, but he wasn't incorrect.
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What you will get at Lowes
Posted by 288lowesemployee on 08/31/2007
NE INDIANAPOLIS, INDIANA -- I have worked at Lowes for several years now, and having previously been employed by Home Depot, can tell you that this company is going down the same road toward Customer Service Hell.

In the store where I work, staffing has been cut by 400 hours starting this week. Our sales are (almost always) below "budget", and under current store management, any concept of 'teamwork' goes right out the window... Sorry Jimmy - you haven't shown yourself to be much of a leader since you took over as store manager.

As a conscientious, customer-oriented, and very hard-working employee, I find it IMPOSSIBLE to provide the "WOW" customer service that we are 'trained and demanded' to provide.

Excellent customer service and steadily decreasing staffing hours are a mutually exclusive concept.

There is no stability or consistancy to being a 'Customer Serivce Associate' with this company, no matter what one's outlook or desire to provide good customer service; management at the store, district, and region levels REQUIRES that certain budgets be met, or those managers do no retain their positions, bonuses, or even jobs.

I advise all stock holders to re-assess their holdings in this company. With the dwindling resources provided for payroll (actual man-hours of work), so goes the 'customer service' they only hope to, or promise to provide.

This company is currently in a downward spiral not much different from when I left Home Depot in 2002.

The expectations of management are far beyond what current staffing can possibly hope to provide. On a daily basis I am harassed by several managers to provide IRP's by 10am, while I am still trying to put away stock that the night-crew didn't (which takes priority?)

I am denigrated (and written-up) by my department manager for not completing an arbitrary 'work list', when I am single-handedly covering two departments over a 9 hour shift!

I am expected to cover multiple departments, stock the shelves, and STILL provide "W O W" customer service during an 8 hours shift?

W O W!!! Is this company in a state of denial!

Morale at this store (#0288, NEI) could not be lower, and I have been so unhappy, depressed, irritated, and annoyed by the lack of support of management (IN ANY FORM!) that aside from the customers (who I always help!)...

I just don't care any more.

Today, 8/31/07, I was written-up (yes, my FINAL warning) regarding my constant frustration with co-workers (and dept managers) who simply don't do their jobs, refuse to help(??!!) and show up late, or call in sick, because they can't stand to work another 8 hour shift at this store.

After 3 LONG years with this company, I hope to (soon) be employed elsewhere. Anywhere but Lowes.

I have a lot of customers who rely on my in my departement for excellent service and knowledge.

I just hope Lowes realizes what they are doing by alienating and losing so much good talent.

The last two years have been extraordinarily painful at this store (#0288, NEI) and despite 'management', some people still try to provide the kind of "WOW" customer service that we were TAUGHT, TRAINED, and DEMANDED we provide.


     
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Posted by Alain on 2007-08-31:
I, and some of the other folks who contribute under this name (some are still Lowe's employees), was a Lowe's employee in the Pittsburgh area. Your complaint is absolutely on the mark! Lowe's, your managers, from the department level on up, are concerned with paper work and not people (employees or customers). CUSTOMERS: expect poor service, inexperienced associates giving bad advise (experienced workers are leaving and Lowe's has no desire or intent on keeping them), and managers who do not care about your complaints. STOCKHOLDERS: Lowe's does not appear to be able to staff the stores they have and yet continues to build new ones. Remember Hechinger's and what happened to that company. 288lowesemployee, 4 out of the 7 contributors under the name 'Alain' have left Lowe's. 3 have found better paying jobs and the 4th (myself) is casually looking. Lowe's is going downhill. Leave now and good luck!
Posted by Anonymous on 2007-08-31:
I have good exp. with them locally.
Posted by runaway on 2007-08-31:
As a soon-to-be-ex-Home Depot employee, I can assure you ALL of this sounds quite familiar (except for the write-ups; they can't afford to piss me off, I'm the only trained person left in my department!)! All the higher management sees is the savings in slashing hours, getting rid of long-term employees who are paid for their knowledge, and hiring inexperienced kids who will work for less. Forget customer service; there isn't anyone left to help!
Posted by Anonymous on 2007-09-01:
There are plenty of other stores we can use besides Lowe's and Home Depot. I don't like what I'm hearing about how they treat their employees. I'm going to steer clear. When employees aren't being treated right it always filters down to customer service. The big companies just don't get it. Thanks for the review, 288, and your comments, Alain and runaway. The specialty stores always have experienced, knowledgeable employees too (lumber yards, plumbing supply, appliance stores, etc.). You really don't pay more at these stores either from my experience. The big boxes really aren't cheaper either--they are just purely for convenience.
Posted by Alain on 2007-09-01:
If you need a nut or bolt, Home Depot or Lowes is just fine. If you want customer service, go to a local specialty store. If you want a good job, Lowe's and Home Depot leave a lot to be desired!
Posted by 288lowesemployee on 2007-09-01:
Something just occurred to me. It was pointed out to me not long ago that I had received more customer COMPLIMENTS (via their web site, mail, or directly to management) than any other employee at this store in the past year.

And yet... It was TEN MONTHS PAST my two year anniversary when I was given my measly two-year pin, which was done in private, instead of during a morning meeting like others, to cover up their obvious screw-up. As with just about everything, they are always a day late, and a dollar short when it comes to how they treat employees.

What it comes down to:

CUSTOMERS LOVE ME, because I'm friendly, knowledgeable, and always there to help.

MANAGEMENT HATES ME, because by doing so, I rub their noses in all their deficiencies, and thus force them to DO THEIR JOBS.

Alain (1 of 7), I have no intentions of staying, but as always, have procrastinated because my zone manager keeps trying to placate me, telling me to just hold on - things will get better.

I'm starting to wonder if the management training programs are nothing more than brainwashing and indoctrination into some bizarre cult of culpability. None of these people (some of whom I have worked with as CSA's in the past) seem quite themselves any more, and several USED to be good drinking buddies after work. Now, they refuse to even talk about Lowes outside of work.

Yeeesh. It's downright SCARY.

AM I GLAD I never signed up for any of the management programs!
Posted by jktshff1 on 2007-09-02:
sounds like you are tooting your own horn just for doing the job you were hired for, but management doesn't agree that you are.
Posted by Anonymous on 2007-09-02:
Sounds like they are doing a much better job than most judging by the fact they are getting compliments from customers. Customers love it when someone can go out of their way to help--as not many do.
Posted by Alain on 2007-09-05:
It's so nice not to work at Lowe's anymore.
Posted by debsul on 2007-09-12:
i can relate, working there many years has allowed me to see many employees and management promotions on who you know, not what you know...and corp. is blind...policy/proc is followed when it works towards the managements benefit....and who it is...
Posted by jbirkentall on 2007-09-15:
It seems That there are many issues with the employees I work with. Most of the mgrs are preoccupied with their daily tasks and have little time to spend with the employees that are under them. The connection with the customer seems to be drifting in a direction that is not favorable for growth in a retail/sales environment. Lowes recently started an employee survey about Lowes as an employer. I think that all employees should do the survey and be completely honest with their answers. The environment in the retail sector has gotten ugly with customer service. Most customers do come in expecting bad service. Understanding that will make WOW customer service that much easier.
Posted by Alain on 2007-09-20:
If Lowe's were to staff their stores properly and promote employees according to their knowledge and merit, they might find customers having a better experience at their stores. Their reputation is getting worse with both employees and customers at present. My neighbors weren't surprised when I left. They made comments like, "It's not a very good store anymore," or, "They don't have any people left that know anything about building supplies."
Posted by W1ld R3s1stor on 2007-09-30:
I worked at Lowe's 15 years ago before they started showing up on every corner. I was hired as a Sales Associate moving into Dept Mgr and was in line for Asst Mgt when I quit. Why?? I became overly frustrated with working more hours to compensate for the hourly employees schedule being cut. Sales drove payroll. If an employee was scheduled for 'X' hours and sales were down people were sent home. Payroll ran from Sat thru Fri. A bad weekend possibly meant nobody but Mgt being in the store on Thu or Fri. I felt horrible being forced to send people home when I knew this lost income would affect their families. I talked with the store manager and he didn't give a hoot. I later found out the reason. The Store Manager received an incentive bonus (100% of his salary) if annual projections were met. Nothing was going to get in his way of getting that cash.

When I first started with Lowe's it was a fantastic place to work. Now I almost never frequent the place because of the lack of knowledge or customer service. It's like they don't care if you shop there or not, so I don't.
Posted by 288lowesemployee on 2007-10-04:
Things haven't changed - only gotten worse as summer transitions to fall... Had a really rotten confrontation with my dept mgr last week - had to have the zone mgr talk to him about realistic expectations and harassment - I was about to file a complaint against him! I still probably should (I'm too nice...). This is the @#^&^$%$ that had me (anonymously) written up a few weeks ago - and hence, last week when I had my yearly review, I was deemed ineligible for a raise.

Hmmm... coincidence? 2nd year in a row that I've had to FIGHT for a raise. The fight's pretty much been wrung out of me...

This company will do anything to keep employees that kow-tow to the corporate (hush-hush) by-line, but do anything BUT try to keep the employees that actually do the work - assist, and retain the actual customers they so desperately need.

Clearly, the entire FOCUS is on 'installed' sales now. No overhead (except for underpaid Lowes employees who can be fired at a moment's notice) and all others (non-specialist sales associates) mean naught. Nil. Nada.

Despite my department being #1 in sales week after week, our man-hours are lowest in the store. Why? Because we do nothing to increase "INSTALLED" sales. Period.

INSTALLED sales RULES corporate expectations.

All else is... well... sorry customers - you'll just have to wait for an associate - who may be from another department and know nothing about the product you're interested in - or worse - will suggest a product which is completely inappropriate, because they have no training in THIS department...

Just hit that 'call' button and pray that someone responds who has ANY knowledge of the area they're covering.

The odds are against it this time of year.

You might just end up with an electrical specialist trying to sell you flooring - or an appliance specialist selling paint...

Take your pick - it's not a pretty picture.




Morale at this store is at an all time low.

Shareholders beware - if you have followed the HD story at all - this is another customer service debacle in the making!

Beware!

Posted by 288lowesemployee on 2007-10-04:
Oh yeah - regarding the recent Lowes employee survey... This was supposedly anonymous, but could only be performed IN the store on THEIR network, using a user ID and password SUPPLIED by LOWES... Yeah... Anonymous. I was honest in my response.

I can only hope that they are as honest in their insistence that this survey is actually anonymous.

Only time will tell.

Sadly, I got the impression that it was only a measurement of employee morale, which (as corporate should already know) is at an all-time low.

Retention of knowledgeable and responsible personnel is clearly not a priority at the store level.

My own department manager is allowed to harass employees and do as he chooses, because over-sight is null.

Upper management is ineffective due to corporate requirements that make it impossible to manage day-to-day business; get to know their employees; or see the big picture. Their only concern is dealing with customer complaints, all day - every day...

Such a shame.

Customers:
When was the last time YOU received WOW customer service at LOWES?



Posted by Alain on 2007-10-10:
Just visited the ol' store. Team Leader looked at me and said, "Same old stuff. Nobody in the department next door. Nothing changes at this place. You're lucky you left." He's the last contributor we have working for Lowe's. The rest have quit or gone to new jobs. Corporate doesn't care. They have enough money to live quite well when Lowe's begins to take a dive in profits. Customers will catch on to their lack of service eventually.
Posted by 288lowesemployee on 2007-10-25:
Another month. Nothing much changed. My department manager has made it clear that he wants me GONE. After a meeting with the HR manager, it is clear that the mgmt at this store has no intention of trying to retain people who CARE - only people who SUBMIT.

I just hope someone high-up at Lowe's Corporate is reading this.
YOUR STORES ARE FALLING APART.
YOUR EMPLOYEES ARE FRUSTRATED.
YOUR CUSTOMERS ARE ANGRY.
'nuff said?

Apparently not.
Saying what I felt needed to be said got me into another cauldron of hot water last week in a meeting with my dept mgr, zone mgr, and the HR mgr, where I was told (by the HR manager) that if there were ANY other issues with "ME", it would be the LAST.

The meeting was to discuss my frustration with my dept mgr who has no concept of customer service - who only wants me to complete a work-list every day, no matter than I am covering two departments, no matter that I am SWAMPED with customers 6 to 7 hours of my shift...

So now I am OPENLY being harassed by not only my department manager, but the HR manager, my zone manager as well.

The gist of it: Customers are secondary.
The (arbitrary) worklist is primary.

As a CSA at Lowe's, I am stuck between a rock and a hard place. Financial expectations outweigh the reality of day to day operations.

F-U stockholders. You are the ones who have ruined this company. Just like HD, this company will self-destruct, because "stockholder" expectations will ALWAYS drive operations INSTEAD of customer EXPECTATIONS.

And the CUSTOMERS will GO ELSEWHERE.



Posted by retailrocks on 2007-11-13:
As unhappy as some of you say you are, the managers probably wish you would quit too. I mean really, if you hate your job, leave. I love my retail job! I guess it is all how you look at it. If you say you do great work and you really do, you should be treated well. If you are not treated well, maybe you are not as great as you think.
Posted by Random.File on 2009-05-12:
God I hate lowes.

First let me say.. Lowes does an EXCELLENT job of either A. teaching its managers to lie VERY well.. Or they brainwash them throughly.

I could swear our managers complain about EVERYTHING yet, they claim to LOVE working at lowes.. I also swear to you lowe's has spies on the net who make it a point to belittle or attempt to disprove any complaints against lowes on the internet.

I have worked at lowes for a while now. We got a new corporate manager not too long ago. I have had a case where the guy walked out to me and lied to my face about what I was doing. I'm sorry.. You don't tell a guy with two blue carts in his hand he has only been pushing one red buggy all day long ;/.

Coorperate = a LOT of C*c* Suckin. Debbie literally comes through the store and complains about EVERYTHING so the managers blame EVERYONE else despite the fact debbie is just being a *i*c*

I recently got written up.they claimed I just wasn't doing my job well enough. Here is the irony. they complain about the other guys outside.. (both have been here less then 3 months). They ALWAYS complain about either not being able to find them or that they work at the paint desk instead of doing the job they are getting paid to do.

When I got written up I called them out on all their complaining. So in typical lowes fashion they lied again. saying "they always complete their job and then go inside, they show great work ethic in proving they want to get transfered inside" That is a lie. when their shift ends and I come in.. They are either A.constantly at the paint desk with no buggies pulled in, trash unchanged, and everything a mess.

The managers KNOW they are just exploiting the fact that they got trained to work at the paint desk. Why did I get the write up?

Easy answer. I have a raise coming up, and they know it annoys me that the other two put in a request for transfer. So they can now deny me transfer inside the store and don't have to give me as big of if any raise at all.

Oh almost forgot.. When I first started.. on closing shifts the rule was once you were done with your job you go home. Well ironically enough they changed that... You now have to stay till your shift is over. If you finish with your job you go do work for someone else. This gives me no incentive to finish my job quickly or efficiently... When I brought this to the attention of a zone manager. He remarked. "well your kinda greedy not wanting to help anyone else what If we never sent anyone outside to help you when you get busy?". I should have commented "its not greedy to want incentive its logical, You get a HUGE bonus from the work other people do and I never see a penny.. so you have constant incentive I don't.. maybe everyone should share the big bonus's you managers get". or at the very least pointed out the fact that people never DO help me.

Yeah they get a few guys out to the parking lot when I'm not there and no one else is.. but, when I'm there.. pff.. goodluck if anyone at all shows up.

I'm sorry I understand I am paid to do my job.. However, i think its unfair to expect me to work another department when I am done with my own without offering some sort of incentive. You can't complain about me taking my time while doing my job when someone else isn't even doing theres...

I am even wondering if its worth it to go to HR....
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No Refund Because You're a Liar!
Posted by AtMan93 on 11/13/2005
DALLAS (WEST PLANO), TEXAS -- To Whom It May Concern,

I am writing to you today to inform you of an incident at Lowe's Store #6 in West Plano, Texas. I usually go out of my way to use this store rather that the one nearest me on Inwood Road in Dallas. The reason is the Garden Center personnel are much more helpful and provide the BEST service I ever had at Lowe's.

This is what prompted my note to you; the contrast between the fine people in the Garden Center and the people inside the store.

On Oct 29, 2005 I made a purchase in the Garden Center paying $150 in cash and charged $201.81 on my Debit Card. The cash register "went down" while attempting to print my receipt. We all three went inside and the asst. mgr. told me the transaction did not go through and she did not see anything for that amount. She subsequently went to the Garden Center to close the broken register. This register and several others in the Garden Center have been broken all summer!

Nevertheless, we re-rang the items on yet another register (which had to be opened/restarted) - this time without the cash, so the total was $351.81 after the mgr gave me the cash from the other register. Great!

No not Great...BOTH transactions went through and posted to my account and overdrew the account causing a $30 NSF charge by my bank.

I have called this store four times since the deliver (and four or five times the day of the delivery - which was delayed another day) and was assured several times that the incorrect charge was fixed and there was no problem. Yet my account remains double-charged by an error at Lowe's.

I spoke to the manager (Todd) today in person, just to be told he had "no record" of the $201 transaction" and there was nothing he could do to help!! This is insane...I asked him IF there was anything I could do to help him correct the problem. He finally suggested I go home and get the receipt! The cash register BROKE trying to print the receipt. He then said for me to go home and get a copy of my checking account that shows both charges. This is an HOUR round trip - twice today.

After I returned with the screenprint of my account he gave the information to another associate who retrieved paperwork from his desk and filled it out. Another 40 minutes later he produced a refund slip for the $201.81 for me to sign. I asked about the $30 charge from the bank and Todd said I had to "take it up with the bank" as that he did not have an authorization number! This is hogwash, his register broke while printing the receipt AFTER authorization occurred - VISA does not charge the customer's account BEFORE authorization...

I asked him to speak to the Garden Center Manager or the other two associates who witnessed the cash register fiasco before he told me to go back home. I asked him what information I had provided to help him provide the refund and he said "proof". So he was suggesting I had been lying to him all along. Even though 3 employees were there in person to corroborate my story! Further conversation with Todd revealed he thought I was a liar and dishonest - although he denied he said it, that IS what he said over and over. He also said I never told him the Garden Center manager was the one helping me when the register broke - I told him several times and one of the Garden Center people came inside to speak with him. He told them to leave!

This is the second time I have had trouble with that cash register and subsequent refund - but I was not called a liar nor a thief by the store manager then and I got my refund in only a week.

It is now TWO weeks later and the manager does not feel he owes a refund for the overring.

When will I get my refund and when will Lowe's fix the charges caused by their mistake?

Respectfully,
(Anonymous)
     
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Posted by Replica on 2005-11-14:
With this post you are one of very few people that I feel bad for man..You have the reciept, not to mention you could get a one time bank statement that would show 2 charges for an identical amount of money, on the same date and through the same company
Posted by AtMan93 on 2005-11-21:
Well I got a call from another store manager at Lowe's (how many are there?) and discussed the difference between "right and wrong" for nearly 30 minutes. He finally was exasperated enough to agree to refund the NSF charge.

On Saturday I went to the store to get my $30 and to tell him how glad I was he decided to do the right thing. It never was about the money, it was about customer staisfaction and taking responsibility for their error.

Jeff YOU are a good man!
Posted by tresa on 2013-07-24:

AFter all that I would sue them. Seriously!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Don't Read the Return Policy It's a Lie.
Posted by Timothyshanahan on 02/21/2013
SAN JOSE, CALIFORNIA -- There return policy says satisfaction is our goal. That's a lie. Their goal is to take your money and then sell you a warranty on top of your purchase so you can bring back your stuff if it breaks. If you don't give them extra money they wouldn't return it even if it breaks in the first 90 days like the back of the receipt says. They want you to call the manufacturer to do your return. That's BS.
     
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Posted by trmn8r on 2013-02-22:
It appears that you bought a planer, did not purchase an extended warranty (I never do either), and the planer broke down some unspecified number of days after you bought it. It also sounds like you have a receipt.

In this situation, you are within the store's return policy, and if that no longer applies, then the warranty kicks in and you have to go through the manufacturer.

The Lowes return policy is indeed 90 days, however there is an asterisk next to that and it states the return period os 30 days for two kinds of exclusions - appliances and outdoor power equipment such as chainsaws, mowers, etc. Both say "but not restricted to this list".

Is this what they used to deny your return? They should have given you an explanation.

W
Posted by RedRyder on 2013-06-15:
Lowes offers extended purchase protection as an option for customers who want it. They do not "want you to pay extra money so you can return" your item.

Lowes will always allow a return that falls within their policy guide lines. More often than not they will try to work with customers to resolve issues that fall outside policy guide lines.

Like any other good retail chain , they want customers to be happy with their purchase.
Posted by Clifford Jones on 2013-06-16:
They need to stand by what they are selling. It not about tiny print and looking on the back, bottom portion of the sales rec.
Posted by Mike on 2013-07-19:
I have never had a problem with Lowes. I have been amazed many times at the things that I have seen people return.
Posted by C.H on 2013-09-12:
I feel the return policy is fair, as well as any other company but we as customers feel if I scream loud enough you will bend and allow me to walk all over you. READ the policies not just the points you want to see and there are instructions attached to appliances, power tools etc. how to handle retuns past the stores wty...
Posted by THE TRUTH on 2013-09-14:
Did you ever think that returns have increased in fraud claims which in turn turn into higher prices to customers and even harsher experiences with returns. Think about it...if people stop abusing the return policies, and speak up when they see fraud happen, or in any case...dont do it yourself, things would be much easier. Blame deceitful humans for causing issues, and the sheep that allow it to happen
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Awful Customer Service
Posted by Vadim_va117 on 11/23/2012
ROCHESTER HILLS, MICHIGAN -- This store is really bad. It is not even about overpriced goods and not-so-good choice.

It is about attitude of the sales people and quality of customer service. The sales people are rude and self-righteous. You can easily be offended by the sales person just when you trying to ask a question at "not right time".

Especially bad are the guys at Tools & Hardware section. The salesman (Jim) and his boss (also Jim) seemed to be very upset that I requested just a simple service and were very impatient and rude. It was not during the time were there a lot of people, in fact it was only a handful of people in store. But they pretended to busy with something else. In fact they started to shout something at me.

After being treated like that I went to Home Depot and my request was fulfilled just in 10 minutes in very high-professional way.

I will never buy anything again at Lowes.

     
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Posted by Neal on 2013-01-02:
The Lowes in my city (Danville, VA) is the same way. They dont ask if they can help you. I was searching for some insulation and bypass a worker texting on her phone. then a couple of workers socializing in the paint department. So I went to Home Depot and was greeted at the door and promptly got what I needed and was on my way.In the future I will order online from Home Depot before ever going to Lowes again!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Consumer Help and Does Not Stand Behind Products
Posted by Bblum14637 on 09/02/2012
LAUREL, MARYLAND -- On June 4Th contacted Lowe's about my air conditioner. I was told we needed a new furnace and heat pump. A few days later a salesman from Lowe's and another man who said he was with Trane came to our house. I am 65 in very poor health and need air conditioning for COPD, heart problems, etc. my wife is 73 and we have our house up for sale since July and have a contract on it. On June 12Th or the 13Th the furnace and heat pump cost us $5482.00. Prior to signing the contract my wife did not go over the full content of the sales assessment or sale sheet. We put $500 on a debit card, $3030 on our Lowe's credit card and the rest on our Capital One credit cards. I am on a small social security, when I was declared disable in 2007. My wife has a small pension from the Federal Gov't. We signed the forms believing everything was on the up and up. On one of the forms it said reuse lines and in another space it read reuse/flush existing lines. We were under the impression that everything was good to go. On August 24Th, 2012 I went to my family room and water was slouching in my carpet. My wife called All Pro who installed the furnace and heat pump made an appointment and a friend of ours said you have a leak get a plumber. My wife called All Pro back and cancelled the service call. I contacted a Plumber Fred and Son and he was at my house in 40 minutes. He cut a piece out of the ceiling and the ceiling was dry he cut a piece of dry wall from the wall where the pipes are and he saw the water coming back in from the condensation line. He said you need to flush the line and have it snaked out. He charged us $120 for the service call. I then went to the phone book and called Michael and Son's they came out and charged us $89 for a service charge and they said the same as Fred did. I looked at All Pro Services bill and it said heating and air conditioning also plumbing and fitters. I called back All Pro and asked a lady name Louise to send someone out and was sorry for the mix up. A service man showed up looked at the wall and the leak and stated we don't do that kind of work, his name was Jerry. I said to him how in the hell am I going to sell this house to a lady who put a contract on it. I will loose the house. He said I do not get into those kind of issues. I called my realtor and put her on a speaker phone and he walked into another room. At this point it cost $209 for two estimates I called Lowe's on several occasions and all I got was from them some one will call you back. This was on a Thursday from 10:00am til 4:00pm then I asked for the Corporate Office I must have spoke to 12 different service providers. I called All Pro Services back and asked to speak to Bill he is busy call back. An hour later I called and was told to send him a fax so I went to Staples and sent him a fax, still no reply. On Friday I called All Pro Services again and a lady named Laura told me Bill was out of the office. I called back 2 hours later and was told by some man that Bill was busy.

Finally I called the Lowe's store back and spoke to an assistant Manager and he told me he discussed this with his Manager Frank and he provided me with a claim number and a phone number and to call the next day. On the 26Th I called and was transferred to the legal department and spoke to a John [snip] who was not polite or how are etc. in a business. I asked him about the claim number I submitted to him and his reply was "it was denied". I told him my situation about my house and that the work was not done properly then Lowe's and All Pro Services should stand behind there work and word.

I was so up set I could not do anything that day and passed out from the aggravation and my blood pressure was 188/108, I was in bed 402-A at Laurel Hospital as my wife had to call 911.

I was released from the hospital 21/2 days later and I called the store again and spoke with a Donna who gave me a new complaint number. I can and John got on the phone and I told him I have a new claim number and he said I am denying that. I asked if he was a lawyer, a heating and air conditioning person, a plumber and electrician and he said no to all of them. I asked him then how do you know who to approve and not to approve. I have contacted the BBB, in Washington, DC area 2 TV channels 7 on your side and McGinty's mailbag on channel 9. I have also posted on Angie's List, Consumer Complaint Agency. My home insurance is not paying for a plumber but is replacing all my carpet, paint the entire family room, had a restoration company to bring in large fans and a dehumidifier til Tuesday. Not only did I pay the $120, the $89, the $250 deductible plus $503 to the plumber and $25 to Consumer Complaint agency. I called Lowe's credit card Company GE money and told them I am disputing my balance on my bill. If the Corporate office is willing to reimburse me $989 for what I have paid out of pocket I will be glad to pay the balance of my bill.

     
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Posted by clutzycook on 2012-09-02:
Is it just me or is $5k a little steep for a furnace/heat pump?
Posted by madconsumer on 2012-09-03:
havc's can range from under 1k to well over 10k, depending on type, and other add on's.
Posted by bblum14637 on 2012-09-03:
I agree with you madconsumer. They installed a Trane Furnace and heat pump for $5480. To have the condensation lines looked at by 3 plumbers they all agreed that the lines should have been flushed first and to snake the lines prior to installation. I would have more than willing to pay the additional cost. As a result I paid a Plumber $503 to run a line into my stationary tub in the wash room. I paid two other plumbers to get their opinion of what was wrong, I paid the first on $120, the second plumber $89. plus as I mentioned before $503 to a plumber to do the work and a $250 deductable for my home insurance to get a carpet restoration company to dry out the concrete, carpeting and padding. Then my adjuster gave me a check for $3177.77 to have new carpet and padding installed, new baseboard and to paint my family room. In all it has cost me $6442. When I spoke to Lowe's legal Department and gave them a claim number that an employee gave me the guy from the legal department said my claim was denied. I asked him if he was a lawyer, a plumber, a heating and air condition serviceman and installer, he reply was no to all I asked him. I have contacted Lowe's credit department and informed them of my situation and was disputing the charges, until I get back a credit on my Lowe's account for for $932 for out of pocket expenses I had to pay in addition to the price of $5480.
Posted by GECapitalCares on 2012-09-04:
**To expedite a response, please provide Reference code DM 080412_m3c_bblum**

I’m sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at gecapitalcares at ge dot com with your name and phone number; our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital
Posted by dennissalem on 2013-01-29:
Lowes is a public company and they prey on poor customers and have no service whatsoever on anything they sell. BUYERS BEWARE IT'S NOT A GOOD DEAL IF IT BREAKS AND THEY TELL YOU TO TAKE A HIKE.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
On line ordering is a waste of time
Posted by Kmardary on 03/31/2012
HARRISBURG, PENNSYLVANIA -- For the last month, I have tried to order materials through Lowes.com for pick up in their Harrisburg, PA store. I prefer to use the online ordering because I can get an additional 3% back through Mr. Rebates and the charity of my choice gets a contribution through I Give.

Every time I have gone through the ordering process, I get an error code when I attempt to submit my order. The first time it happened, the site kept telling me that it was a temporary problem and to try again. I wasted over an hour trying to get the order to go through, and every tine, it wiped out information that I would have to retype.

Finally, I gave up and just went to the store for the purchase. It cost me and my charity money to do it that way, but the materials were needed by the contractor doing our remodel.

Three weeks later, I again needed to place another large order. At the end of it, I got an error code again. This time, I called customer service to find out why.

After a 10 minute wait on the phone, I finally got someone. I was informed that this is a known problem. I could give my order to someone over the phone, but my rebate and charity's contribution would not apply.

Since this problem has existed for weeks, I'm beginning to wonder if it's just not Lowe's way of avoiding customers who use other portals to save money and contribute to charity.
     
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Posted by maw on 2012-05-01:
I had the exact same experience trying to purchase a washer and dryer on line. Very challenging - finally got everything entered and got error codes. Gave up after 6 attempts with entering and re-entering info. Tried again the next day only to discover the prices had gone up $100 overnight.
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Walk in a retailers shoes
Posted by Mlv86 on 12/06/2010
This is just a thought for all of those who love to complain about service at ANY retailer. Before you go off half cocked and complain and moan about every little thing, think about this for a minute. Our country in the past 20 years or so has been groomed that if we yell at someone in the retail industry, we'll get whatever we want, even if it's not a mistake made by the business or its employees. We're looked down upon and by a larger majority than one might think, we're considered as your personal servants once you walk through the entrance of the store. We are there to assist you and do whatever we can to make you experience enjoyable, but we are not there to be sworn at or threatened, which happens in some shape or form everyday in just about every store. We have policies and bosses to answer to as well as stockholders. We watch as thieves steal from us everyday and there's nothing we can do about it but when something is "fishy" at the return counter, you yell because we question it. I truly believe that everyone from all walks of life should have to work in retail for 6 months at one point in their life and get a taste of the many, many personalities and situations that we as managers in the business have to deal with everyday. I am a 20 year retail manager and have seen the good, the bad, and the very ugly in customers over the years. If you have an issue, absolutely speak with a manager, but don't be so damn combative all the time. Generally we will fix the issue as best as we can, but as soon as you start yelling at me, you will be speaking to no one because I will walk away. Just because I work in retail, that doesn't give you the right to speak to me with vulgarity or disrespect. Walk in our shoes for awhile and let's see how you handle things.
     
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Posted by Jambra on 2010-12-06:
Very well said.
Posted by Starlord on 2010-12-06:
Here, here. I definitely agree, having served in retail and public service. Both are so often treated as second-class citizens while we try our best to make your life a bit easier.
Posted by Inat on 2010-12-06:
nice post. As with anything, whether retail, food service, etc, the general public are SAVAGES and dealing with them can be a challenge. I worked in retail through college and my biggest challenge was watching the thieves and being unable to do ANYTHING about it! I saw parent stuffing stuff in their kids clothes, putting stuff in strollers, etc and there was absolutely nothing that could be done.. i feel for ya... oh, and i love Lowe's - so much better than HD :)
Posted by rockfishing on 2010-12-06:
Great review. Working part time in retail was an eye opener for me. Everyone should be requied to work in retail at least once to see how bad some of the members of the human race really act.
Posted by ChuhBaca on 2010-12-06:
I agree, there is no reason to disrespect people working in retail positions. I HAVE been there and I know of what you speak; some people are just jerks.

You do bring up an interesting point, though. "Our country in the past 20 years or so has been groomed that if we yell at someone in the retail..."
I beleive that this is a product of companies getting larger and larger. They begin treating people like policies. People see that there is no reasoning with these companies, even for perfectly reasonable requests. The consumer has been trained to be unreasonable right back. In some cases, not to simply get their way, but to be treated fairly.

BTW, I love Lowes.
Posted by Anonymous on 2010-12-06:
Great review. I did work retail and it is not an easy job. Some customers feel they have a sense of entitlement the moment they walk thru the store's doors. It's hard to keep a smile plastered on your face when you're getting screamed at all day. I work in a call center now. I still get screamed at, but I have my mute button so I can curse out the customer and they can't hear me. Lol
Posted by PepperElf on 2010-12-07:
VH.

it's shameful how a lot of people think it's their "right" as a customer to be as threatening or rude as they want to another human.


Hope your holiday goes much more easily but... yeah, i suspect you've had a bunch of customers who've forgotten that "Christmas Spirit" is suppose to extend to employees where they shop and not just their friends and family/
Posted by ok4now on 2010-12-08:
A well written post. Lowe's has to be one of my favorite stores. Having recently moved I found this store indispensable for my home improvement needs. The customer service level and individual attention offered by the employees sets an example for this retail chain. Unfortunately some people do try to take advantage of this by yelling & complaining to get their way. This abuse ultimately effects the honest customers & store policy to curb it. Your post provided good insight to this problem.
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