No One There To Help!!!!
EASTON, MARYLAND -- I went to Loews Home Improvement in Easton, MD. I wanted to buy a washer & dryer. Unfortunately, I came at 6:00. Didn't know that someone was going out for dinner. So, a woman whose name is Jean, was asked to help me. I could tell she was a little nervous, not being in her dept., but she was soooo nice. I already had downloaded from "online" the washer and dryer I wanted (thank God for that!). So, she called the warehouse because Easton was just now getting in LG appliances and she wanted to make sure I could get them. Meanwhile, 1, then 2, then 3, customers started lining up behind me. No one to help them. My transaction was taking long; I needed the hoses, the venting, electrical hookups, etc.; I told Jean not to worry, that I had to wait at the grocery store, too, meaning the customers there could wait, too. She was actually shaking and I really felt sorry for her. She need the manager's # whatever that is to override a problem on the computer and she didn't have that # so she had to call for HELP. Meanwhile, all these customers (for kitchen cabinets, appliances, plumbing) are waiting. I have to say that she was never rude, unpleasant, anything but nice and accommodating. I am writing this because I feel compelled to. We have always purchased out appliances from Loews because the prices are reasonable, plus they offer free delivery from us and we have done so for decades. BUT, there is NO ONE in the store to offer efficient SERVICE. Luckily, I had the model numbers of the appliances which I had gotten from the internet.
This woman, Jean at Easton, MD, needs to be commended. Not once, did she show any agitation, etc,. I, the customer was agitated. I was buying over $2,000.00 of appliances and equipment!!!
This was today, Monday, Jan 25. I hope you pay her what she is worth. God help me if I ever have to be in her shoes.
Personally, I feel it is the fault of the manager; he left her with no one to back her up, plus, she didn't have his "number" to override a cliche in the system. She had to call for another manager from "afar" to help her, while there was a line of people waiting for help.
She did a great job under the circumstances in completing my order, even though this store didn't even have the LG product on display that I was ordering!!!
And if you think I have the time to write every company I am dissatisfied with, you are WRONG!!! But I feel I owe it to this poor woman to report this.