MILFORD, CONNECTICUT -- Lowe's sellers are liars and cheaters. They suggested to buy "replacement protection plan" with DEWALT drill. I bought it for $ 30 for 2 years. I was told that I can replace tool at the store at any time and any reason. When tool broke down I went to the store where they told me that Lowe's CANNOT do anything for me and I have to call warranty office.
I called them but they said that tool is still under manufacturer warranty and my protection plan will work after DEWALT warranty expire, which is in 2 years, because DEWALT gives 3-year warranty. Now I have to call Dewalt and use their warranty. I paid for "replacement plan" $30 and I CANNOT use it. DON'T BUY IN LOWE'S. Home Depot has extended warranty also, better prices and more locations.
DANBURY, CONNECTICUT -- I bought a refrigerator from Lowe's and used their delivery. The delivery was originally set up for 1/5/14. We realized we selected the wrong date and we actually wanted 1/4/14 so we went back to the store and they changed it - no problem. Got a call on 1/3/14 with a time frame for the delivery, and about 5 minutes before the supposed delivery time we got another call saying the item never came in and would not be in until overnight Sunday. Now it is very hard to believe someone would create a system that called you with a time but there was no product to deliver. I chalked it up to the storm that happened two days earlier.
So I set up the new date to 1/11/14. We got a call for the time of 2-4. 4pm comes and goes so I call the store. They are by far the worst to deal with esp when you call the customer service desk. They are useless and know nothing and when you ask for a manager they never pick up - they just put you on hold long enough to make you hang up.
After being on the phone for over 20 minutes the customer service desk (not a manager because they still never picked up) finally found out the delivery company tried to deliver to the wrong address. Now mind you my address is the simplest address that ALL navigation units bring you to the right street and my house and mailbox are clearly marked. So the customer service desk said they would be here within the hour, now that has come and gone and still no refrigerator. I will NEVER BUY ANYTHING FROM LOWE'S AGAIN.
BRICK, NEW JERSEY -- I called Brick NJ. They told me I have to call customer service which I did. I told them I'm doing a kitchen from refrigerator, wall oven, sink, granite, cabinets, paint, sheetrock, insulation, lights, fans, windows trim... bathroom toilet, vanity tiles, stall shower, floor, doors and asked them to email me a coupon. They said NO - they have to mail it and it takes 10 days. I said I need it now... NO they said... Well thank God for Home Depot - they got my business 26K later. Thank you Lowe's... Home Depot honor the coupon from the post office plus interest free for 6 months.
WESTMINSTER, COLORADO -- I bought a Husqvarna 440 chainsaw from Lowe's on 8-3-13. Like many tools, you don't always use them right away. In October, I cut a few pine trees for firewood and although the saw was a little underpowered, it got the job done. I maybe used it about 15 hours. Then it quit. I took it back to Lowe's on 11-16-13 and the associate said they couldn't exchange it because it was past 90 days since I purchased it. They would need to get it repaired locally. They sent it in and returned it about 10 days later. There was an invoice for $60.50, but the associate said it was warranty.
I tried it out and it would run OK until turned sideways to cut a tree and then it would run out of gas. (The tank was near full.) I restarted it 5 times in 10 minutes and gave up. I returned to Lowe's and a different associate said I would have to pay to have it repaired locally or I would have to pay expensive shipping to return it to the manufacture. I suppose I would also have to pay the manufacturer to repair a product that's under warranty and still might not get back a saw that would run.
I don't see any reason to throw good money after bad, so I'll just absorb $300.00 loss and never buy another Husqvarna product or shop at Lowe's again. I wrote a bad review on Lowe's website, but they refused to print it. Go figure.
ALPHARETTA, GEORGIA -- Before I begin, one has to understand where I come from. I put a lot of stock in my faith. My family, the members of my church, our pastor, and the contractors with whom I am networked (who are either from within my church or of like faith) all hold the concept of integrity, honor, and fidelity very sacred. This is why I post this today, and why I am shocked and disgusted that a company such as Lowe's would condone such actions from within their staff.
Toward the end of February, the network of contractors I work with were picked for a project for a client at three different locations; a project that will take us well through the spring, summer, and into early fall. To give this client the best possible estimate, an associate of mine (my Church Pastor) and I visited the Lowe's Store #0615,10580 Duke Dr., Alpharetta, GA 30004. I went straight away to Commercial Services while my pastor went to a couple different departments to find what we'd needed for this project.
I was met by **. She was young; too young to be knowledgeable for what I was looking for, in my opinion. Surprisingly, she was very helpful and was able to answer my questions as they came up. However, she seemed very eager to secure my order right then and there after I'd already explained what it was I was trying to accomplish at that point in time – only comparative shopping for the sake of the project at hand.
She then became visibly frustrated, and began to flirt with me quite aggressively. I made certain that she caught sight of my wedding band, but it was obvious that she paid no mind to such things. She made it evident that she was going to try any tactic she could to secure this sale then and there.
As I was trying to politely wrap up this visit, my Pastor joined us. In an apparent final act of desperation, this ** then leans in, quite leeringly, and asks, “What would it take to get you to secure your purchase here, today, and now? I'll do anything to ensure you both leave happy and with everything you'd both want as men.”
Already uncomfortable with the situation, I politely advised her that we do NOT operate our business in such a manner, bid her good day, and left the store IMMEDIATELY. As we turned to walk away, this young lady also muttered a very UNLADYLIKE dismissal that readily described what she intended to do with us to “secure” this sale. We left, disposing of the notes taken during this visit and proceeded to discuss our other options as we walked to our vehicle.
As we were standing behind our truck, discussing our next destination, and answering/returning a couple of phone calls, ** was either leaving for lunch or leaving for the day (it was between 3 and 3:30 pm). She made a point to drive clear across the parking lot, directly to where we were, and then waved a very inappropriate, one fingered hand gesture at us as she sped away. I think I need not tell you which finger.
A day or two later, I phoned this location to speak with a manager about the incident. I was left on hold for fifteen to twenty minutes. Someone returned to my call, asked for my contact information and what the call was in regard to. When I spoke of the situation, I was hung up on and have not heard back since.
I then submitted my complaint to the corporate offices, who have since returned my correspondence with requests for repetitive accounts of the incident, as well as other information not relevant to the subject at hand; obviously not willing to take the matter under investigation or do anything about it.
Our Pastor, having witnessed this incident firsthand, has since called for a full church wide boycott of Lowe's and their subsidiaries, and has passed the call to his colleagues who serve churches/congregations of similar faith and denomination. I know I'll never shop Lowe's again, nor will my family.
It's a shame that a company as big and well known as Lowe's would encourage their employees to resort to prostitution to make a profit. However, after reading the complaints posted on websites such as this, I can see why their reputation is so bad.
MONACA, PENNSYLVANIA -- I went to Lowe's on June 5th at 4 pm to meet with a commercial sales employee and go over the order for a new front porch. While going over order the employee explained that he didn't know much about the "hidden link" as it just came in a few weeks ago and he hadn't had time to go over it but told us that was what we would need to hide the screws on the decking. He told us that they didn't make vinyl railings that go out at a 45* angle and tried to help us figure out a way to rig it to make it work. About 1/2 hour later, while going through designs for columns he finds the railings that we needed.
He went to ring us out, and I told him that I had a gift card that I wanted to use. Too late he had already put it on my charge. He refunded and re-rang, but did it as a carry out, so once again we had to go through the whole order process. He told us the whole order would be delivered on June 12th. On June 4th at 4:30 pm, I called commercial sales employee to tell him that I needed to make a few changes to my order.
I needed to replace the 10' railing with a 6' railing and I also needed to change the design of the columns. He said it wasn't a problem and I asked him to call me back with the credited amount. He called back on June 6th in the late evening to get my social security number to run the changes through and said that he would call me with the difference, which he never did. The order was delivered on June 12th. The delivery drivers dropped all of the wood on the grass at the edge of the side walk. My 56 year old mother and I had to move the wood so no one would trip over it.
I noticed that 4 of the 20' ChoiceDek decking boards were damaged and called the person dealing with the order right away. He said that they would pick them up on their next trip out. That is the point that he told me that the columns were not in. When the drivers came back, I asked them about the railings. They hadn't a clue as to what I was talking about and said that there were no railings on their delivery sheet. I called Lowe's back and it was at that time that he told me that they were on back order from the company.
I said that he told me the entire order was to be delivered in the 12th and that I had someone that had taken a week off of work to help us out and now he didn't have anything to do without the railings. Saturday, the deck was to be started when it was realized that 12 of the boards that were ordered were not supposed to be treated, they were just to hold up the roof. So, in a truck with a 6 foot bed, the person that was building the deck had to bring back 12 footers that were hanging out of the back of his truck. When he went to return them they gave him a hassle about crediting my account. They finally did.
On Monday, June 15th, I stopped in at Lowe's and spoke to a female (one of the store managers). She told me that the railings would be in on Thursday the 18th and she assured me that they would call and set up a delivery that morning, and she would also give us 10% off of our order for all of the issues that we had dealt with and would also refund us the delivery charge. I called her later that evening to see is she could possibly go through the damaged boards and see if there was just one that we could use. We could use the in store boards for the rest. She would call me back... She never called.
Thursday, the 18th no one calls about delivery. I called them at 9:15am and spoke to another male (I think) in commercial sales. He goes over all of the delivery schedules for the day and we are not on the list. I explained to him the story and he said that he would check into it that our order was not in. He also said that he would check on the decking boards. Someone called my home and spoke to my mother and told her that the whole order would be there tomorrow the 19th.
I called back and spoke to a male (store manager) and told him that that wasn't good enough, I was promised that my order would be there today and I am paying someone $200.00 per day to do this job. And the 10% off that the other manager had offered was just going to cover the 2 days that he has been at my house with nothing to do. He would not give me any more than 10% off and told me that I would need to call the 1-800 number after I asked for the corporate offices phone number. He said that the decking boards were in and I wanted clarification that it was indeed the new boards and not the old boards. He assured me it was the new boards.
I said that I expected to not be charged for the new boards. He agreed to that. At 4pm, I called and spoke to employee to set up a pick up on some items that were not needed. And asked him about the truck that was supposed to be delivering our items. He said that it had not come in yet.. I said well it's kind of funny considering the work day is almost over. He said as soon as the truck gets back today that I will have my order. It is now 7:42 pm and I still haven't received my shipment. Now 2:25 am the next day, still not shipment.
HOUSTON, TEXAS -- About or During April, 2007, My pressure washer Troy-Bilt 3700 psi was not working right so I asked my son to drop it off at Lowe's - Pearland, Texas for repairs. I always buy the insurance so I can have my equipment fixed when needed. He did this and went on to work. I bought my Son many tools there and had no reason to believe that it would be repaired and returned to me. After a couple of weeks, we went to pick up supplies and I told my Son to check on our Pressure Washer. The sales person told us that we had already picked it up. What?
My Son had gone on to work and had put the papers and original sales slip in the bag with his tools. Then later when he went to get the papers, they were nowhere to be found. We told the Lowe's person that we had not picked-up the machine and that they needed to check to see what happened to it because we needed it. We waited a few days and went back and checked again and was told the same story.
So I went to the Friendswood Police, who told me I needed to contact the Pearland Police Dept., that was their territory. I did that and an officer came out to Lowe's Store and took my complaint. A back-up officer soon arrived. The 1st officer discussed with the Lowe's Manager and it was decided that they would look at the video to see if my son had picked it up. I described my Son's appearance.
They came back to me and said no, a guy and a girl had come in the store and picked up my machine. The video showed these two making tracks in a hurry to get the Pressure Washer out the door and to the parking lot. I recognized the girl so I got her phone # from someone I knew and the officer called her and talked to her threatened her what would happen if the Pressure Washer was not returned immediately.
It was located in a pawn shop - VALU PAWN @ I-45 and Park Place. The officer got the information and told me to call him in a few days. He talked to the Pawn Shop and verified that the Pressure Washer was there and in whose name was on the ticket. A few days later, I called and I was told that this officer was on vacation. He was never again available in regards to this incident. He did not put any information in the computer or write up the complaint. Then soon I was told that he had gone to IRAQ. I decided to go to the Pearland Police Station and get a copy of the complaint and it was then that I found that It could not be found in the computer under my name.
I continued to call the Pearland Police Station many times and had received no answers or call back some other time. Then one night, I decided to go to the Station in person and I went to the station, they could not find me in the computer. After a couple of hours, two officers came in and the girl told them of her problem. The one Officer said, "I think I know how to find the case." He did come up with the case#, but there was no data or information to define why the case had been entered in computer at all.
I waited some more time and again when I needed my machine for a job, I went back to the Pearland Lowe's Store and talked to the Manager. He stated "We give out stuff everyday to people who are picking up stuff for other people." They did not check ID, as evidently, they could not tell me on that day who had picked up my machine. This guy who picked it up from Lowe's and then took it to VALU PAWN, is also with the military in IRAQ.
I went to HOME DEPOT and talked to the Manager there and told him what had happened to me at LOWE's. He said "Absolutely not, we do not let just anyone come in and pick up other people's stuff. That is against our policy because of just such incidents that you are telling me about now." HOME DEPOT will not even let people charge on other people's charge cards. I have gone back and talked to the LOWE'S Manager several times but to no avail. They essentially tell me "TOUGH LUCK LADY." I'm just OUT according to the Manager and lost my machine because of their mistake.
I have spent several hundreds of $'s at the lawn center this Spring buying plants and flowers and have been one of Lowe's Super ShopAholic Customers. I let them put Granite on all my counters. I bought 5 new appliances last year. Last year also, I bought one of those $1700.00 Jenn-Air Outdoor Grill for my pool area. I owe Lowe's > $7000.00 on my charge, which I presume that they expect me to make payments and to pay them what I owe them. Well, guess what? I expect them to replace my Pressure Washer, which has been lost by no fault of my own. I am a 66 year old female, a victim in this case of poor Business Practices and an inept police officer.
Please inform me of what other alternatives I have for my next move outside of stopping payments on my account. This has gone on for >1 year and I still need my pressure washer to do my Decks, they have gotten done, that's why I bought the Pressure Washer in the first place. I look forward to any and all helpful responses and ideas. Thanks.
GOLDSBORO, NORTH CAROLINA -- Saturday I went to Lowe's to buy a riding lawn mower. So I get there about noon. I picked out the mower that I thought I wanted. So I get up on it and sit and start playing around with it. I decide that I don't like where the clutch is because of my hurt knee. So the lady tells me that she has an automatic mower. But they have just come off the truck and they will have to take one out of the cart. So with my purchase of the new riding lawn mower, today I get a cart that you pull behind the mower to move things around your yard. It was a nice crate. About 90.00 in cost. Nice.
The lady in the mower department puts my purchase in the register and I am supposed to tell them at the front about it. I tell the lady that there is no way I will be able to get a riding lawn mower into my building that has a 42-inch deck on it. So she tells me about these chains that they use that can't be cut with bolt cutters. So she says she will meet me at the front of the store with the cart and the lawn mower. So I head over to get the things I need from hardware. I get to the front counter, and the lady rings me up. I am not paying any attention to the cost of these things because I have a 20% competitor's coupon with me which Lowe's accepts if it has a barcode.
I had paid for 800.00 worth of the mower on one credit card I had with me but knew that one wouldn't hold It all. So then I reach in my purse to get another credit card, one which isn't there. Oh my gosh now I had to run to the bank right down the road to get some cash. So I left my friend standing at the register while I went to the bank. I was back within 15 mins.
So when I got back, I ask my friend if he had seen any signs of my mower. He said "No I have not." I said "Oh there comes my cart never mind." The man that was pulling the cart said it wasn't mine. I said "Oh yes it is." I said I just paid for it and the lady in the back put it on a cart just for me with a gas can. Which happens to be the last cart in the store. He said "Hold on. I will be right back" and pushed the cart in the corner of the store where I couldn't get it.
After about two minutes this man comes up grabs the cart and heads for the door. I said "Hey wait, that's my cart." The man said "No I just paid for it." And I said "Yeah and you took it off a buggy that had a gas can with it." The man knew what I was talking about. But he said "Well I just paid for it." Anyway out the door he went with it. While the other people there just looked at me going "Oh my gosh he stole her cart." So then the manager saw what happen and ask if I could use a cart already put together. I said sure, that's a good thing cause then I don't have to put it together.
So then I ask where my lawn mower is, they said "We don't know." I told them about the lady saying that she would bring it up to me. They tell me that she has gone home already. So finally they bring up a mower. However it is the first mower that I had sat on and decided against. And I tell them "No this isn't the mower that I want." So then it takes them another 30 minutes before they show up with the right mower. So they decide it cost more money than the first one. So here we go again. Return and repurchase.
So then my friend and the Lowe's guys put it on the truck. I ask my friend if he can think of anything else that I should get before we leave Lowe's. And he said "Did they give you the pin that goes in the cart so you can pull it behind the mower?" I said "No they sure didn't." So I march right back into Lowe's to retrieve one from them. The lady had told me that one comes with it. So it took another 30 minutes or so before they find me a pin. I have now been here for over 3 hours trying to get a lawn mower.
Now we take the mower to my house, after stopping by the gas station and filling it up. We get it off the truck. I get on it and start it up. Or at least I thought I was going to start it up. It wouldn't crank and made the worse sound you ever heard. Sounded like you was taking some old chains and clanking them together. Oh my gosh. So I called my neighbor at work. He owns a machine shop. So he says to put it on the truck and bring it to him. OK will do. Take it to him and they take the top cover off so they can see the motor because he says it sounds like the crank something is messed up. Well to our surprise it was broken and all under there was rusted. Wait isn't this supposed to be a brand new mower?
So I get on the phone to Lowe's and get a hold of a real manager this time. I tell her the whole story. She told me to bring it back and she will give me another mower and add an additional 100.00 off the mower for all my troubles. Boy that was a hard day's work. Took about 8 hours to get a brand new lawn mower from Lowe's. Boy I wish we had a Home Depot so Lowe's would treat their customers better. Most of my problems were from the lady that didn't do her job well. Then went home with it undone and didn't get anyone to replace her. Boy just my luck. And about 100 miles. It's 50 miles round trip X 2.
BLOOMFIELD TOWNSHIP, MICHIGAN, MICHIGAN -- Last year I found what I thought was a great holiday accent for my home that I had not seen before. Well, I liked it so much that I bought 19 sets of rope lights. The installation process consists of mounting plastic clips/hangers along the edge of the roof line with a screw and then securing the rope light on the clip. What is great about this product is that it has been designed so you can run several sections of rope light together in a series and only have to plug in one power cord. The initial installation process takes a little time because of the prep work involved (predrilling the screw holes and then screwing the clips to the house).
I figured that once the clips have been mounted they could be left up year round and you would only have to remove the rope lights after the holidays. The clips are made of a clear plastic and don't stand out in a bad way the rest of the year. The initial problem I had with this product came when during the installation of the rope onto the clips (you must press fit the rope onto the clip) some of the clips broke. I spaced the clips about 18" apart so I had a few spares was able to finish the job without any more problems.
The next problem I had was after the holidays as I was removing the rope I started to experience more clip breakage. Again, I still had a few spare clips to replace the broken ones. The major problem I have this holiday season (the second for the rope lights) is that what I expected to be a fast installation has turned into anything but fast. I found a 75% failure (Breakage) rate after trying to mount the rope light on the first 8 clips. I stopped the installation and called the 800 phone number and was told that they don't have replacement clips. They only had fuses. They told me to go back to Lowe's which I did.
The guy at customer service was no help (he told me to call the 800 number) and that the warranty had expired (there is no stated warranty on the box or on the instructions). Not getting anywhere with this guy, he suggested I talk to the floor manager which I did. He understood my problem, but was reluctant to offer a solution other than to call Lowe's home office to find out who the manufacturer was and contact them directly. I mentioned to him that the instructions on the box did not indicate that I could not leave the clips up year round and I thought that may be being exposed to a year's worth of sunlight may have degraded to plastic clips.
He agreed that may very well be the problem with the clips. I then told him that if that was indeed the problem, that that was a design defect and Lowe's should agree to replace the defective product. The floor manager seeing that I had a valid point, reluctantly agreed to let me take a package of clips from a current box of rope lights that they are selling again this holiday season. I told him that I thought that was the right thing to do and then told him that by my calculations based on my 75% failure rate, that I would need 240 clips. Well, he said that he could not do that, it would ruin too many sets that he was trying to sell.
I understand the problem that he had and he understood the problem that I had. The end result is, a unhappy customer and a unhappy floor manager who wanted to help but could only do so much. I am exploring replacing the broken clips with brass 'coffee cup' hooks which I think will last more than one holiday season. I want to let all potential snowflake rope light purchasers to buy with caution because these sets have a design flaw that should have been discovered during the design process. When I light up the house with these lights, I think they look great, I just wish the clips worked as well.
ELIZABETHTON, TENNESSEE -- Recently I wrote a review on Lowe's Home Improvement store manager in Elizabethton, TN for physically assaulting me. There was a lot of negative responses, saying that I was lying. So here I'll fully tell you the entire story. First I was a military policeman for 18 years. I retired because of physical conditions, arthritis in both knees, left ankle, two major surgeries on the right knee.
For those of you who thing your doctors, in your early twenties the spine completes it growing and then a covering grows over the lower part of the spine. If it doesn't close completely such as my case it's called spina bifida occulta. In some cases accompanying this condition is that the vertebra creates a misalignment that causes a false joint so sudden movements or unexpected jars can cause extreme pain.
The reason that I have blood clots is due to a genetic inherited condition, that I was completely unaware of until recently. However most people that do a lot of sitting, long distance driving or long flying miles are subject to getting blood clots. I'm on the cumadin to slow the clotting time of my blood, it does not make the blood thinner as some may think.
As being 70% disability rating is a combined rating from all these injuries, conditions being combined. As for being a college graduate, I was retired at 44, I could have stayed home and drew my pension, however the Department of Veteran's Affairs provided the opportunity to return to school to be retrained from offering physical/manual labor which is what I had to offer to potential employers, to using a more refined education that would rely on thinking, problem and solution skills to employers.
I graduated from East Tennessee State University Summa Cum Laude with a degree in Social Work. Now as for Lowe's, first I own my own home free and clear, I was very money aware while working and saved and paid for my home and my debts, before I spent on luxury items. That doesn't mean that I don't enjoy life, it's just that I try to be financially responsible.
In 2005 I bought a Troy-Built riding mower from the Lowes in Elizabethton. After using it for les than 3 month's a "cast iron" piece on the mower cracked. I called the Lowes Service Center and for 1 month I didn't hear from them again. I called the Lowes Service Center after 4 weeks had passed, and was promised and given a pick-up date for my mower. If your wondering why I waited so long, is that I had another Murray riding mower that I could used to mow. Anyway, on the promised day, I waited that day, no one came or even called, I waited two more days. Than I called the Lowes Store and complained, told the manager of the service that I hadn't received. The store manager said that she would pay to have my yard mowed, I mow a large yard, which includes my mother's and grandmothers as at that time we lived on a large farm that was divided into sections. No one came to mow the yard, which wasn't the point to begin with, it was the principle that I bought in good faith a mower, and purchased an extended warranty for an additional $189.00 but it seemed I wasn't making any progress with repairs.
Eventually the store manager called and said to bring my mower back and a new mower would be given me. This made me feel bad, So I called the manager at Lowes and said if they would just send someone to repair the mower, I would be satisfied. But there was an insistence to bring in the mower. So in June 2006 I returned the mower back to Lowes and received a mower at the same cost as the one that I had purchased, again with an extended warranty. So now I have another mower in June, calculating that most people mow every 7-10 days from June to Oct I used the mower 7 or 8 times at the most, before placing the mower in storage out of the weather. 2007 Late April I changed the oil, plugs regular maintenance to begin mowing season. I mowed twice when the deck blade belt started slipping, I figured it was worn and stretched, no problem I thought I would just go to Lowes and buy a belt. No, the belt that I needed was no longer available from the manufacturer MTD, I had to return home and search the internet and MTD websites to find the belt that replaced the original belt that came on my mower. This belt cost $43.00 I replaced the belt, mowed twice and the belt broke.
On May 9th I called the Lowes Service Center and here is where the story starts, the person at the Lowes Service Center told me that it was the beginning of mowing season and there was no telling when they could get a repair service to pick-up my mower for repairs, than laughed and hung up. So truthfully that really just got my goat, not the repairs the laughing. (Why because my lifestyle had drastically changed, I went from being bread winner, physically active, happy go lucky, to a house husband, Because of my age companies are interested in spending time , money and effort on older employee's, who have s short shelf life when it comes to the time between employment and retirement. So I compete from among young college graduates that have possibly 20-35 years for a company to my 15-17 years). So I went to the local store to air my grievance. There response was that I could call around to all the local repair centers, tell them it was a "Lowes repair job" and see if I could get the mower in to be fixed quicker. Somehow I don't think that should have been my job. I wrote letters to the CEO, President and Executive Customer Service Representatives. On May 11th, the Lowes Customer Service Center called and actually set a pick-up date.
I waited on the appointed day, than the rest of the week no-one ever came or called about the mower. So I bought another $43.00 belt on the mower used it carefully, the belt still slipped occasionally, I just got off and placed it back on the pulley. Sometime at the end of May around the 25th the district manager called about the mower, I told him that it still slipped but I was able to use it. As a token of their appreciation and the lack of attention from the Lowes Service Center I was sent a $25.00 gift card to use at Lowes. July the mower broke the belt, and the deck had starting cutting my grass uneven, one side lower than the other. I called the Lowes Service Center and this time they actually sent a repair service to pick up my mower. Would you like to know why I hadn't received any service until now, the repairman said that they were given the wrong home number for my residence and unable to contact me. Storm Service Center took my mower and keep it until July 31, I remember the day its my sister's birthday. I started the mower, and since my yard was in need of mowing I began to mow. As I was mowing I began to notice sparks coming from under the engine, I stopped the mower, looked and seen at that time nothing that could cause the sparks. I resumed mowing, and every time I lifted my Blade up to go around or over obstacles in the yard, sparks would fly from underneath the engine compartment. Again I stopped the mower, this time I raised the deck and noticed it proximity to the main pulley underneath the engine. I had my wife come and start the mower and left the deck, that's when I saw the front top of my mowing deck was striking the pulley underneath the engine that drives the mowing deck belt, I also saw that there was no guard on the front engine pulley.
The sparks came regardless if the blades were engaged or not. If you follow the weather, here in TN there is a severe drought, everything is dry and I was using a potential fire threat, even if the time between my mowing had lengthened because of the drought. It just takes a spark and some favorable weather conditions to start a fire, and I live on the fringe of the Cherokee National Forest. I took the mower back myself to Lowes in Elizabethton, I brought the Department manager for Mowers out to show him the problem. He agreed that sparks from under the engine was a serious safety hazard, and stated not to worry it could be taken care of by the service center. The mower was unloaded on Aug 11th, The next week I was called and told that there was two different type of blades on my mower, that the shafts on the mowing deck had been damaged, causing the pulleys on the deck to spin unbalance causing the belt to come off.
The problem that I returned the mower for wasn't even addressed, and still hasn't. Well luckily for me any repairs over $255.00 dollars had to be approved by me before the mower's blades could be repaired, with me paying for the repairs. I declined to have the mower fixed and asked for it to be returned to me. Actually I went on a Saturday, and spoke with an assistant manager, told him who I was, where my mower was, and that on the following Monday I would be there to pick up my mower in the early afternoon. And if it wasn't there I would report it stolen (this because earlier I was told I would have to pay $300.00 dollars to have an unrepaired mower returned to me by the store manager, which I thought was absolutely ridiculous) SO Monday came, I went to pick up my mower, it wasn't there, I asked if he was going to return it to me, the manager said no. I then stated that the mower was stolen if Lowes had the mower and refused to return it, so I would have no recourse but to contact the Elizabethton Police Dept.
He asked if I could dial 911 or did I want him too, I said no I could call, he provided the telephone. I called and reported the mower stolen. After calling I did not stay in the store to cause any further disruption within the store, nor to become involved in any further actions with the store manager. Not one harsh word was spoken by either of us. The police arrived listened and decided it was a civil matter that needed to go before the court for resolution. I left the grounds of Lowes, returned home and called CON8 the Executive Customer Service Representatives. My mower was returned to the Lowes Store in Elizabethton the next day for me to pick up. I called the Executive Service Rep thanked her for her assistance, and told her I considered the matter resolved. I would just avoid shopping at Lowes.
Two month's later at the Football Game, the home team being the school I attended, I was standing personally alone as no one accompanied me to the game. When the store manager came up behind me, asked my name, then began his tirade, and yes I listened and when he asked why I thought Lowes should have repaired my mower that I had damaged, my anger did flare up. But when he moved purposely in front of me baiting me into an altercation, "fight or flight" instincts kicked in, and I will not apologize for standing my ground, because when you start accepting and allowing people to treat you as they like, where and when do you draw a line that you won't retreat. Listen I have no lies to tell, I take responsibility for all that I do, even the misspelling contained within this statement. But I'm sorry there is no reason for any person in a position of management, for any corporation to come up to someone that had a dispute with the companies policies, and take it upon themselves to approach anyone in a free nation to extract retribution because they took the dispute personally. So believe it or not, that's your right