MILFORD, CONNECTICUT -- Lowe's sellers are liars and cheaters. They suggested to buy "replacement protection plan" with DEWALT drill. I bought it for $ 30 for 2 years. I was told that I can replace tool at the store at any time and any reason. When tool broke down I went to the store where they told me that Lowe's CANNOT do anything for me and I have to call warranty office.
I called them but they said that tool is still under manufacturer warranty and my protection plan will work after DEWALT warranty expire, which is in 2 years, because DEWALT gives 3-year warranty. Now I have to call Dewalt and use their warranty. I paid for "replacement plan" $30 and I CANNOT use it. DON'T BUY IN LOWE'S. Home Depot has extended warranty also, better prices and more locations.
DANBURY, CONNECTICUT -- I bought a refrigerator from Lowe's and used their delivery. The delivery was originally set up for 1/5/14. We realized we selected the wrong date and we actually wanted 1/4/14 so we went back to the store and they changed it - no problem. Got a call on 1/3/14 with a time frame for the delivery, and about 5 minutes before the supposed delivery time we got another call saying the item never came in and would not be in until overnight Sunday. Now it is very hard to believe someone would create a system that called you with a time but there was no product to deliver. I chalked it up to the storm that happened two days earlier.
So I set up the new date to 1/11/14. We got a call for the time of 2-4. 4pm comes and goes so I call the store. They are by far the worst to deal with esp when you call the customer service desk. They are useless and know nothing and when you ask for a manager they never pick up - they just put you on hold long enough to make you hang up.
After being on the phone for over 20 minutes the customer service desk (not a manager because they still never picked up) finally found out the delivery company tried to deliver to the wrong address. Now mind you my address is the simplest address that ALL navigation units bring you to the right street and my house and mailbox are clearly marked. So the customer service desk said they would be here within the hour, now that has come and gone and still no refrigerator. I will NEVER BUY ANYTHING FROM LOWE'S AGAIN.
BRICK, NEW JERSEY -- I called Brick NJ. They told me I have to call customer service which I did. I told them I'm doing a kitchen from refrigerator, wall oven, sink, granite, cabinets, paint, sheetrock, insulation, lights, fans, windows trim... bathroom toilet, vanity tiles, stall shower, floor, doors and asked them to email me a coupon. They said NO - they have to mail it and it takes 10 days. I said I need it now... NO they said... Well thank God for Home Depot - they got my business 26K later. Thank you Lowe's... Home Depot honor the coupon from the post office plus interest free for 6 months.
WESTMINSTER, COLORADO -- I bought a Husqvarna 440 chainsaw from Lowe's on 8-3-13. Like many tools, you don't always use them right away. In October, I cut a few pine trees for firewood and although the saw was a little underpowered, it got the job done. I maybe used it about 15 hours. Then it quit. I took it back to Lowe's on 11-16-13 and the associate said they couldn't exchange it because it was past 90 days since I purchased it. They would need to get it repaired locally. They sent it in and returned it about 10 days later. There was an invoice for $60.50, but the associate said it was warranty.
I tried it out and it would run OK until turned sideways to cut a tree and then it would run out of gas. (The tank was near full.) I restarted it 5 times in 10 minutes and gave up. I returned to Lowe's and a different associate said I would have to pay to have it repaired locally or I would have to pay expensive shipping to return it to the manufacture. I suppose I would also have to pay the manufacturer to repair a product that's under warranty and still might not get back a saw that would run.
I don't see any reason to throw good money after bad, so I'll just absorb $300.00 loss and never buy another Husqvarna product or shop at Lowe's again. I wrote a bad review on Lowe's website, but they refused to print it. Go figure.
LA QUINTA, CALIFORNIA -- I bought a 60 dollar xmas tree from Lowe's. Lowe's told me it would charge me an additional 80 dollars to deliver it, even though I live about 4 miles from Lowe's. I agreed to the delivery charge. On the evening of my purchase, I got a call from some outfit called 3PD. A recorded message said the tree would be delivered between 6:30 and 8:30 pm on Saturday. Shockingly, I had other plans for that time period on Saturday night. So I held on the phone to talk to an operator.
When I finally got to an operator, she told me that 3PD had a lot of deliveries to make. I told her that was not my concern. She then hung up on me. Tomorrow morning, I will go to Lowe's and cancel my order. I will never shop at Lowe's again. Merry Christmas Lowe's and 3PD!
CLOVIS, NEW MEXICO -- Pretty sad that I worked my tail off for Lowe's 3 yrs and also as a Department Manager. I had asked HR in Clovis, NM to help me with an open opportunity to change positions in departments so I could help the mother of my new born son (who is an employee there as well) so I could get a second part time job to help her support my son. HR had an open position in Assembly and gave the job to a gentleman that worked there only 6 months at the time. I had mentioned to the HR about the situation and quote UN-quote was said verbatim "too bad the position is already filled and if you don't like it you can put your resignation in and leave Lowe's".
I had told HR I love working there but if they couldn't come up with a solution that I would have to find another job. So basically I was snowballed out of my job at Lowe's in Clovis, NM. To top it off I am close friends with a gentleman that is still there and we had a conversation and he told me he had smoked so much pot he passed out and hit his face on some power equipment and the 2 store assistant managers and HR took his swab for drugs but never sent it in to be tested and is presently working there! What kind of business is LOWE'S running?
ELK GROVE, CALIFORNIA -- I purchased a Troy-Bilt Rototiller, used it 4 times (approximate 2 hours run time total), on the 5th time it wouldn't start. Took it to Lowe's Elk Grove, CA, (where purchased) for warranty repair. Per the technician, he sprayed "carburetor cleaner" on the carburetor, and it still wouldn't start. Therefore, the carburetor needs replacing because of large debris. And because of the large debris, they consider it a maintenance issue and won't cover the replacement under warranty!
Seriously, how is that maintenance? It was used to till a 10' x 25' garden area 4 times and after each use, placed in the shed. What kind of a $600 rototiller needs a carburetor replacement after 4 hours of use? A defective one, sold at Lowe's, that's what kind! What kind of company does not stand behind its products even under warranty? The kind that won't ever have my business again! They will never see another dime of mine! HELLO HOME DEPOT!!! And I will continue to post on every review site I can find about this issue!!!
POTTSVILLE, PENNSYLVANIA -- Human resources is supposed to have an open door policy but when you need to speak to HR the door is always closed. Once you knock on the door HR representative comes out yells at you to get back to work without listening to anything you have to say. They fire people after they've worked there for years because they pay them too much. People quit so often I'm surprised corporate has done nothing about it. I quit and gave three weeks notice before leaving. I was then contacted by human resources to come back to work and once I was in I was told to do my computer work and after I was done I was told to wait until HR told me what to do.
While I was waiting I was speaking to another employee who was playing a game on a nearby computer. HR flung their door open and screamed at me to get out on the floor. There was a death in my fiance's family a day before this happened so I was upset to begin with.
After HR screamed at me for doing absolutely NOTHING wrong I walked out and never came back. I loved working for Lowe's. If it weren't for the horrid management I would have stayed. But being in fear constantly of getting literally screamed at for nothing and being in fear of termination I left. This store needs to be looked at. Management should be cleaned out and started fresh. I hope someone contacts me about this because there is so much more going on than what I've spoken of.
ONLINE SALES, CALIFORNIA -- Second time I'm ordering an appliance from Lowes.com and it will be the last. I tried ordering a fridge online only to find out at the end of the order that the item number was switched by their program to a different item number that is special order. After spending literally 3 hours on and off the phone with 4 different reps, finally got the right fridge ordered. They tried to charge me more than the advertised online price. Anyway, got the right fridge at the end but the whole process was very frustrating. DO YOURSELF A FAVOR. IF YOU VALUE YOUR TIME, DO NOT ORDER FROM LOWE'S WEBSITE!!!
ORCHARD PARK, NEW YORK -- I was shopping with my 85 yr old mother when she told me she had an accident. So, I walked her to the ladies room. Soon after, one of the female employees told me she had talked to my mother and she was having a rough time of it. She told me she would watch over her while I ran to the store to get some supplies for her. I was not gone long and came back to freshen my mother up. I thanked the female employees who looked over my mother. They were very helpful and so kind. I look back on my experience there and have a really GREAT feeling about it. GOD BLESS THOSE WHO LOWE'S EMPLOYEES!