Lowe's Consumer Reviews - Page 4

FLORIDA -- Had impact door installed Door was not installed properly and leaks. Hot Mess! still trying to get fixed to no avail.

TAMPA FLORIDA -- WOW- as an out of work pro contractor from Missouri who lost his business in the 09 housing crunch and never wanted to try again I say - oh wow. The guy I've worked for less than a week has done an extraordinary job, has all the best tools and truck and knowledge for being an older Hungarian man.

I've always loved Lowe's, I am shocked so many people have had such issues with their subs. I wish I were there to help as for some of us this is beyond easy. 3 of the four jobs we've done have gotten my number for work outside of Lowe's windows and doors but trusted I will always use Lowe's products for my projects. I am sorry for you folks having trouble, if I were there I'd fix it.

CINCINNATI, OHIO -- Contracted Kitchen Remodel. Lowe's stopped coming to house and has refused to complete the kitchen when problems were discovered and repairs needed. Contacted Lowe's President, Lowe's Executive Customer Service, BBB, City Building Inspector, and Ohio State Attorney General. Shoddy electrical work created safety and fire hazard. Lowe's admitted mistakes VERBALLY. In writing, Lowe's Central Production Dept is closing the case without correcting the electrical work. They have not delivered and installed one cabinet, etc. They just stopped. I do not understand how they can get away with this.

MANCHESTER, NEW JERSEY -- July 18, 2018

We need to tell you about the ongoing terrible customer service experience that we have been dealing with since August of last year. We went to the Manchester, New Jersey store to plan and execute a complete kitchen makeover. We met with the in-store kitchen specialists for the planning. They were helpful and knowledgeable. A contractor was assigned and the work was begun.

There were issues from the very beginning. A terrible lack of communication, scheduling issues, delivery issues, and issues with the execution of the plan.

1. A couple of walls were to be partially taken down. On one of the walls, the contractor had to return after the fact and finish removing two sections of the wall that were clearly supposed to be removed. This resulted in issues with the flooring.

2. During the laying of the flooring and installation of the saddles, the hard wood floor that had just been refinished was damaged.

3. When the refrigerator was installed, the line for the water dispenser and ice maker had a hole in it. We still have no water or ice.

4. The floor is bubbling up, creating a trip hazard.

During the entire process, we were told to talk to Saddikah who was to be our contact person in customer service. We never talked to her even once up to this day. She never returned any phone calls.

We finally started to deal with Charles, the supervisor of customer service in central processing, about two months ago.

About three weeks ago, a local Lowe's customer service representative came to the house to inspect the floor. We still have not heard anything regarding satisfaction after making many phone calls to both the local representative and Charles. As of yesterday, July 17, we tried one last time to reach out to Charles. He never bothered to return our call.

We are extremely dissatisfied with the experience from beginning to this point, which is not an end. We would greatly appreciate interference from your office in order to finally get these issues resolved. Needless to say, we will not be dealing with Lowe's again for any reason.

July 30, 2018

Follow up to previous:

On June 4, 2018 we first contacted Charles, a Supervisor at Central Production. He indicated that he would look into the situation and get back to us. On June 5 Charles called and told us that Holly was assigned to our case and would be in touch. We spoke with her that day and sent pictures of the floor on the 6th. Holly said that she would have a Lowe's representative, Brian, and a flooring consultant come to look at the floor. They came a couple of days later and said they would be contacting Central Production with their findings.

On June 25th, nearly 2 weeks later, we called Charles to see what, if anything was being done for us. He did not answer, nor did he return our call. When we finally got in touch with Charles, he indicated that we would no longer be dealing with Holly. Cailin would now be our contact. We repeatedly called both Charles and Cailin over many days. Neither one answered our calls and we never received a return call.

On or around July 18, we spoke with Eric Blahnik, Executive Customer Support. He was going to take over and was going to look into it and get back to us. On the 23rd, we called Eric. He called us back and indicated that he had no information yet. On the 26th, Eric called to inform us that they had concluded that the floor was incorrectly installed and they were working on reordering for reinstallation, but still had no answer for us on the ice maker issue. That is the last contact we have had from Lowe's.

This is an ongoing situation since August of last year. Nearly one year later, we still have no water dispenser or ice maker and our floor continues to bubble up, creating a trip hazard in the kitchen. This is unconscionable and we need to get a resolution sooner rather than later. We do NOT want Lowe's back in this house for any reason. Therefore, the only acceptable resolution would be a generous refund in order to get the floor replaced by a contractor of our choosing, and a plumber to replace the defective line to the ice maker.

GALLATIN, TENNESSEE -- I went to the Lowe's store and found the home services department as I need work done in a bathroom and was hoping to get a estimate on the cost to re-do the tub area. I finally found an employee and made an appointment with someone named Alicia who was supposed to come out on July 3 between 3-6pm. July 3 came, and there was no phone call or anyone showing up.

On July 4, I received a voicemail message on my phone and Alicia left a message stating that I had had something else come up (?!?) which is pretty strange since I waited for 3 hours for someone to call and show up; sounds like someone needs to be replaced with someone competent. She left a call back number which turned out to be the Gallatin Lowe's, NOT the number to reach her at.

I finally got the correct number, and sent a text message that was not exactly friendly. (basicallyBasically told her that she was lying (which she was) and that I would find someone else to do the work. Congratulations, Lowe's, think about how much money you just lost on that! Went to a Home Depot in a different city, but I could not even get waited on, so one seems to be as bad as the other.

SEATTLE, WASHINGTON -- I was having problems locating a particular dock ladder, that could be delivered in a timely manner. The young lady took it upon herself to assist me in finding the item. After a great difficulty she was able to finalize the situation and my ladder will arrive tomorrow. I would like to thank her for her diligence and her time. The name is Kristine **. It was a pleasure to work with her. She is a tribute to Lowe's, and the reason why I deal with them. Thank you.

LEHIGHTON, PENNSYLVANIA -- Don't get Lowe's to construct your deck, nothing but a headache from the start of construction. There are too many people involved from the salesman and "project manager" to the contractor and his workers. They don't communicate with each other. We didn't get a blueprint or sketch of the plans prior to construction and the salesman put "on" to existing deck instead of "up" to existing deck and now construction has halted for 2 weeks and they want us to pay $2,000 more to finish.

We paid these people in full in February and we were to be first in their deck for the season and doubt we will have it done for July 4th. We had to change 64 patio pavers to bring them level with the deck because the night before it was to start we were told they can't make the deck level with existing pavers. Just a horrible experience and it's not over yet!!!

ATHENS, TENNESSEE -- They have no help when loading large items. I was leaving the store and a fellow customer was loading a French door into his truck by himself. Me and another customer helped him load it. He had asked for help, no one came out. I have had this same issue at this store. I have also seen people struggle to load items while Lowe's employees look on.

SUGAR LAND, TEXAS -- BUYER BE AWARE OF LOWE'S REMODEL. They are a ripoff!!! Contracted for kitchen cabinets Nov/2017. Cabinets arrived and installation began on December/2017. Cabinets that should had been installed in one day is going into the 5th month and as of April/2018 my kitchen is a mess due to incompetent designs, lack of pieces, and VERY BAD measurements by kitchen designer D...A... Dana. Addressed issues with Lowe's management and received very poor responses and customer service, especially from Ass Mgnt. Jimmy (or Smelly as what his employee's call him.)

As I alluded, we are in the 5th month and are still with an incomplete kitchen. We don't have any running water or electricity for the range, and consequently, my wife and me have to eat out three meals a day, every day. Contacted Lowe's home office in N.C. They also provided me with Poor Customer Service, although very apologetic. There are many more issues that cannot be disclosed at this time. I will update after a settlement is reached with Lowe's. My advice is to use caution when buying from Lowe's.

GREENWOOD VILLAGE, COLORADO -- After meeting with multiple companies and being told the windows I wanted were impossible, Lowe's was amazing. The salesman was helpful and informative. He advised up the casement style I wanted could be done in fiberglass. He helped us make decisions about sills etc.The measurements were done quickly and accurately. The installation occurred right on time. Our windows have been in for 18 months and we could not be happier. They are beautiful and functional and our public service bill has gone down a lot.