Defected Stairnosings, Absolutely NO Warranty, Won't Stand Behind Product
PHOENIX, ARIZONA -- I am a professional licensed contractor out here in Arizona. I had a client I installed 1700 sq feet of "Remington Oak" "Schon engineered wood flooring for. The project included upstairs, down stairs, and the staircase. All the leading edges of each stair tread received a stair nosing . Well after a year and a half, I returned to my clients residence to give an estimate for some cabinetry . My client points out "6" stair nosings with hairline cracks going with the grain . All have these cracks in same location, on the back section of the nosing. These were installed with polyurethane construction adhesive, and one finish nail on the left and right side of the "Leading edge"(meaty part of the material) no fasteners any where near crack locations. 6 months or so prior to this discovery, we had one with a much more noticeable crack in same location. I replaced the nosing under "My" warranty and paid Lumber Liquidators full price for the unit. This was the last one they had(they were discontinuing Remington Oak.) I called their "Customer care line" and filled out the claim form and was assigned to Chey G. Well, I sent the letter via certified mail, and got confirmation of delivery. No response for a couple weeks. I had to call back, complain, then magically received an email. I got excuses like, the weather, busy, etc. Then miss Chey states she never received the form. I provided name of individual who signed and photo of signature. I was avoided repeatedly, like many other people on here. Case in point, they don't stand behind their product. The stair nosings' are meant to be on the stairs, and should perform in a reasonable manner. My clients are middle aged folks with a cat, and are very neat people. I feel the product is sub par, something in the milling process, drying process, is to blame. Very weak along the grain. Don't sell something if it doesn't stand up to its purpose! The customer "care" and I use that term loosely, is a bunch of mediocre wage kids, who have a check list of questions and excuses in front of them. I think Lumber liquidators got greedy, blew up too fast, and won't last much longer.