Lumber Liquidators Consumer Reviews - Page 4
AUBURN, WASHINGTON -- This is a very brief abstract of my experience with Lumber Liquidator (LL) here in Auburn WA: Last year I purchased a 3" Patagonian Mahagony that came with worm holes, splits, and bad milling (almost 1/16Th milling difference). When I went back to tell the about it they told me "oh nobody told you that this is a cabinet type Hardwood?" I said "no and I'm half way through installation" (do it your-self-er). I tried to return the defects but they would not refund it. They said they would sell me more of the better quality, for a Dollar less per Square foot. The one they gave me was of the same bad quality.
My next experience happen this year helping a friend to purchase about 600 sq ft of Brazilian Teak. We took a sample from the wall priced at $5.99 per Sq ft and liked the color and called to place the order. When we placed the order they did not say anything about "seconds" or "Odd Lot" or "reject", we ordered what we have taken as a sample and the salesman/Manager ** told me, due to my past unpleasant experience with the "Patagonian Mahogany", he will give my friend a special discount ($2.99/Sq ft) and he said "but it will take three weeks to ship from VA."
Three weeks passed and no Teak. He ** apologized that the truck was to full to ship and it would take another two to three weeks. The delivery came after 16 days with 400 Sq Ft instead of 530 sq ft and being SO GRACIOUS he delivered them to the House last Thursday. Yesterday we examined the boxes and found a label on every one of them saying "ODD LOT", we open three of them and pull few from each, and to our HORROR we found every plank with a WAX Marker mark right where the defect is.
The Defects are ranging from bad Surface Milling's to bad finish, to cavities...YOU NAME IT! We pulled more from other boxes only to realize that all the boxes contained REJECTS by somebody who bought them and returned them all marked. We contacted the store (** who was not available) and we talked to ** who said he cannot do anything about it and we should call tomorrow and talk to **, even though he located the order ** and can see all the details.
My friend received a call back from ** who, when confronted with the quality of the Teak, did not even offer to rectify the order, he listened silently, then he indicated he will get the trucking co. to remove the boxes from the house and just a minute ago my friend called me confirming the credit refund. We will be contacting all who have similar experience with LL to file a Class Action Lawsuit and joins other Class Action Lawsuits nationally listed by Googling "Class Action Lawsuit against National Lumber". Our goal is to stop LL from deceiving customers as to the quality of their product and prevent LL from damaging others in WA and other States.
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By Martha - SCARBOROUTH, MAINE -- In April 2008 I purchased red oak flooring (pre-finished) from Lumber Liquidators; it came with a 25 year warranty. The finish has worn off in a section of the flooring and when I made a claim, they inferred that the problem was either dampness or too dry, dirt or sand or abnormal wear, pets and a list of others. They asked for pictures, which I sent, but they weren't very good. No one ever came to look at the damage; they just denied the claim. They are a terrible company to do business with.
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By Martha - STANDISH, MAINE -- Bought 25 year warranty natural oak floors and had it installed by someone Lumber Liquidators recommended. A few years later and the finish is wearing off. They accused me of abusing the floors; they never once came to look at anything. Told me the warranty will not be honored. Taking my complaint to the Maine Attorney General.
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By John - FORT LAUDERDALE, FLORIDA -- I bought bamboo flooring to do my master bedroom. I followed all the instructions and bought all the materials from Lumber Liquidators including the underlayment. The flooring stated a 30 year warranty. I followed all the claim procedures because the floor is blistering and warping and they denied the claim stating that I needed to have a moisture test done before installation. Their warranty means nothing. I have all kind of little else that you would never get your warranty satisfied. Do not do business with this company is my recommendation.
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By Ken - GEORGIA -- I am livid! Planned my project around their timeline for delivery of 7-10 business days and not until I called on day 8, was I notified it would not be until day 17 that my order would be available for pickup. I cannot believe what I was being told! 24 years in the logistics field and you're telling me you can't ship my product 2000 miles in 8 days??? Come on!!! What a waste.
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By mbommer - CHEEKTOWAGA, NEW YORK -- We were happy with the product and pleased with the installation of our flooring, but were astounded that they would not take back 3 unopened packages of flooring because 32 days had passed from delivery of the product (only 21 from installation.) We contacted the main company and they said it would be at the store's discretion. The staff would not take the return, and just suggested we sell it on Craigslist. They were not at all accommodating and have lost any future business from us. We will not be recommending them to anyone.
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By Gary - KALAMAZOO, MICHIGAN -- I purchased a floor in May 2014 and it's still not right. It has gaps, cracks and bumps in areas where it is not attached to the sub floor. They have been out multiple times to "fix" it - worse than ever. The product is NOT AS ADVERTISED. BUYER BEWARE. I will never do business with this unethical company again.
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Our company sells a large variety of products from top of the line flooring, to odd lot flooring, but the consumer is never misled and the prices and policies are clearly marked.
The complaint does not match the stores accounting of the transaction and our invoice clearly states what to do if you feel dissatisfied with service, price, or quality.
I would like to add that ODD LOT stickers require no examination of the box to find them - They are bright fluorescent green and clearly visible. The markings on the boards are from quality checks performed at the time of production identifying less than perfect material.
Your invoice clearly states the quality of the product purchased and even though this is a non-returnable item, the store not only delivered product, but also collected the return in an attempt to work with you because you were not satisfied. The store clearly divulged proper information at the time of purchase with a signed invoice, so your claim goes back to reading the invoice. If you want a high quality product we suggest you avoid the odd lot section and buy first grade material.
We sell to thousands of satisfied customers everyday and encourage customers to make an educated purchase by looking at prices, quality, warranty information, and reading the invoice so you know exactly what you're buying. We're sorry to hear your experience differs from that of many others and LL absorbed the $500 delivery / collection expenses in your case seeking your satisfaction.