Lustine Toyota - Page 2

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HORRIBLE Place!
Posted by on
Rating: 1/51
WOODBRIDGE, VIRGINIA -- I got my car from there a few months ago. You can't get in touch with the people there because no one answers the phone in service. Parts will answer their phone before the people in services will. In addition to that, the guy that was assigned to me, Bryant Jones, wasn't there for my appointment. One of his colleagues had to help me because they couldn't FIND him. THEN, while I was waiting for my oil change, the men there are trying to sell me another car. Um...I just got this car from you guys and you're trying to sell me another one. I hate this place and, if you buy a used car, they don't care about you at all. You're nothing to those people but a dollar sign. I was so mad. The guy that referred me got an ear full too. I was so pissed. I hate that place.
     
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trmn8r on 2012-06-13:
If this is a new car dealer, you are correct - they won't have much interest in dealing with someone who bought a used car there. They will, however, take great satisfaction in running your credit card once they are done having their way with you.
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WARNING! DO NOT PURCHASE A CAR AT LUSTINE TOYOTA
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WOODBRIDGE, VIRGINIA -- I bought a car a month ago from Lustine Toyota and I posted a complaint already and sent a letter to Toyota. I decided to get the mailing address for the owner of the dealer, I called Lustine Toyota and I spoke Debra Ghorbanian the Customer Service Representative, she was extremely nice and helpful. I addressed my concerns to her and she asked me to speak to the General Manager Jim Giddings, I informed her that I left several messages and he didn’t call me back. Mr. Giddings finally called me because Mrs. Ghorbanian asked him to; I explained my situation and informed him that I was upset due to the treatment received while I was purchasing my car. I told him that I got a damaged car, and he said that they did me a favor by fixing it, I told him that they had to fix it since I purchased a new car, not a damaged or used one and he said that he can sell me a damaged car if he wants to, and I told him that they can not sell my a damaged car without my consent and once again he replied that yes they can. I told him that due to the treatment that I received I didn’t want to purchase another car there and he told me to take my business somewhere else and not to bring my car for services. I informed him that I am taking my car to get serviced there because I purchased a service agreement and he replied with a sarcastic voice “I’m dying to have your car here for service”. I took it as a treat to my car and I decided not to bring it in. No wonder you read all those complaint letters regarding this dealer; starting with the General Manager most employees there don’t know how to treat the customer. The only two employees that seem to care and followed-through was Chris Allison and Debra Ghorbanian, I feel terrible for them to have to work at a place like that. My advice to all of you, DO NOT PURCHASE A CAR AT LUSTINE TOYOTA unless you want a headache. If you don’t believe me do a search and you will find many other complaints related to Lustine Toyota.
     
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holla back on 2005-03-05:
I'm not going to give my real name right now but, I work for Lustine Toyota of woodbridge va. and they are the worst dealership in the country.I'm going to give you the full run down on the whole dealership. it all starts like this they give a Monday morning meeting,to tell us how to scam the cutomers not into buying the cars but out of money. (instresting) after the salesperson shows the customer the vehicle there instrested in they take the customer in the dealership (the meat grinder) and start with the paperwork and its called a work sheet. that's to disrtact the customer for a while, getting there name and address, phone number etc. then its the negotiation, then the down payment they take and put in there pocket all the salesman split it (I don't take any money if its not a check) and in the finance office the hit you the hardest a lot of people all ready know how that goes, the take an additional down payment from you (but your just trying to get out of there) so you give them an extra five hundred dollars. ill be back soon. to tell you the rest. everyone that reads this send me a e-mail and maybe we can put a stop to this (like call channel 9 news)
White Chocolate on 2007-02-19:
I once went to Lustine Toyota and went so far as to sign a sales agreement and put down a $3000. deposit. When I realized they were introducing additional costs and fees after we had agreed on a price I challenged them on it. That's when the dance started. It eventually brought in their sales manager who tried to belittle me by accusing me of "trying to get something for free". He finished yelling at me and telling me that he "didn't want my business". I haven't been back to Lustine Toyota since. If you ever get that gut feeling that you're getting screwed, go with it and walk out. I'm glad I did.
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Bad People Skills
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WOODBRIDGE, VIRGINIA -- I contacted the facility in reference to something missing from my vehicle
while being serviced, instead of getting a helpful professional on the other end of the phone, I got a disrespectful employee that became very defensive, and very sarcastic, He made me feel as though it did not matter to him that I was concerned about something I needed to retrieve very badly, but instead he asked me if it was so important, why did I leave it in the car, well first of all, it is my car, I should be able to leave anything in the car I want, and no one should tamper with anything in the car even if they are working on the vehicle. I did not say anyone stole anything from the car, I just wanted to know if they saw the military stickers left in the console of the car, his comment was, we have no reason to steal your stickers, he never asked the person that worked on the car or anyone else anything, the conversation went very badly, and I hung up on him, If the management team at Toyota handle their customers the way I was spoken to and screamed at by someone who claimed to be a Service Consultant, Then they need to train their staff all over again. He never once offered to help me, just became defencive from the start, I will never do business with them again.
     
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Unbelievable
Posted by on
Well where do I begin, I made the terrible mistake of buying a car from these clowns in 2009. the sales man I worked with "Monte" was a complete joke. I needed the car so I though OK I'll deal with this as long as I get my car. after all was said and done I started having serious doubts about this guy and this dealer as a whole. I did some investigation and found out that "Monte" was a convicted felon and a certified crook low life bum loser who is not even licensed to drive and yet he sells cars. and I found out that at Lustine Toyota Scion they do not drug test their salesmen or check backgrounds, all the sales dept there are a bunch of thug convicts in suits and ties NEVER NEVER will I step foot in that ghetto run so called dealer again.
     
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macdave on 2010-11-30:
I'm not sure what the complaint is. Did your salesman steal from you? Just because he's an ex-con doesn't mean he doesn't deserve a second chance.
Anonymous on 2010-11-30:
I'm not sure I understand the complaint either. Is there a problem with the automobile?? Purchasing a car is a one-time interaction. I don't really care about their personal history as long as they can sell me a good car at a fair price.
trmn8r on 2010-11-30:
You started off with "I don't know where to begin" about a mistake you made in buying a car last year.

I don't understand what the mistake was. I expected to hear the car has been a maintenance nightmare, the service was horrible, but you chose to begin with the salesman's background check.

Did you assume that they screen their employees better, and feel duped in some way to find that they do not? Does this affect your relationship with the car?
werelucky on 2010-11-30:
The guy did his time and is trying to make an honest living. As for drug testing car salespeople, I think we should drug test all vehicle drivers before we test those who sell them.
momsey on 2010-12-01:
Please elaborate on your complaint. Ex-cons are eligible to live productive, law-abiding lives. And how do you know so much about the hiring process at this dealership? Why do you need a license to drive in order to sell a car? My gynecologist doesn't have a uterus, yet I trust him to care for him.
trmn8r on 2010-12-01:
"him"?
MRM on 2010-12-01:
Momsey, you mean "I trust him to care for her?"
Anonymous on 2010-12-01:
I think she meant "mine", as in hers, not mine, lol!
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AVOID THIS DEALER AT ALL COSTS
Posted by on
WOODBRIDGE, VIRGINIA -- After looking at almost 12 dealerships in the Fairfax and Prince William area, my wife and I finally went to Lustine Toyoya in Woodbride. BIG MISTAKE! Besides being 95 degrees and my wife was pregnant, the salesman was pushy and wouldn't take the fact that my wife didn't like the cars they had in stock. He kept picking out cars that she insisted she wouldn't buy, but he kept running and getting keys anyway. He was determined to sell me a car no matter what we wanted. If my wife doesn't like it...WE AREN"T BUYING IT!!!! PERIOD. After about 2 hours of trying to be polite, we said we were NOT interested in any of the cars and that we were leaving. He said wait 5 minutes and I'll get some information about your car as a trade to take with you. HE GOT OUR KEYS. BIG MISTAKE. 40 minutes later he comes back and I was @%$!%@ OFF!! I had to go up to him and a sales manager in the middle of the salesroom floor and say " Give me my keys...NOW!!! I'm not interested and we aren't buying a car!!" My wife was in tears and I had to make a scene. He still didn't want to give me my key back. The sales manager had to tell him to give my key back. The sales manager said something obscene as he walked away. I wanted to punch him in his face!!! He wasted almost 2 hours of our time in 95 degree weather. I'll forever badmouth LUSTINE and will never look or buy a car from these snakes ever.
     
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Skye on 2006-07-31:
What was the size of the gun they were holding to your heads and keeping you hostage?? You are a big boy, and could have left anytime. You allowed them to waste 2 hours of your precious time.
Sparticus on 2006-07-31:
I've never heard of the "give me your keys" scam before. That's a new one. You are right, it was a mistake to trust them with your keys. But everyone makes mistakes once, consider yourself better prepared for the next time. Good luck!
Timboss on 2006-07-31:
The dealer's will do anything to make you stay there - take your keys, driver's license, take your trade-in for a test drive and forget where they parked it. This is very common practice.
Sparticus on 2006-07-31:
I had a dealer call me back after I had already bought the car, signed the papers and paid for it. I was at home the next day and he called wanting me to come back in and pay MORE money! He said they forgot to charge me tax! Ha! He gave me some sob story about how he had to pay the difference and how he has 3 kids, etc. These car salesmen can get VERY creative.
Anonymous on 2006-07-31:
Yeah, I wouldn't trust one as far as I could throw 'em.
White Chocolate on 2007-02-19:
Sounds like the same folks I tried to buy a car from. I once went to Lustine Toyota and went so far as to sign a sales agreement and put down a $3000. deposit. When I realized they were introducing additional costs and fees after we had agreed on a price I challenged them on it. That's when the dance started. It eventually brought in their sales manager who tried to belittle me by accusing me of "trying to get something for free". He finished yelling at me and telling me that he "didn't want my business" as he flung the sales agreement back across the desk. I haven't been back to Lustine Toyota since. If you ever get that gut feeling that you're getting screwed, go with it and walk out. I'm glad I did.
THETRUTH1 on 2007-11-06:
Sounds like you are a cry baby. All you have to do is ask for the key. You must not be too bright!
Mengle on 2009-10-19:
I understand your frustration and I hope to one day have the chance to show you that things have changed at Lustine Toyota. We are currently under new management and we are working diligently with Toyota and our team to change the customers perception of our dealership. My name is Mike Engle, feel free to ask for me directly if you ever have any future concerns.
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Lack of Knowledge of Merchandise and Services
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WOODBRIDGE, VIRGINIA -- It's too bad that Toyota isn't enforcing the "No Hassle" attitude they've touted about their Scion dealerships. While I thoroughly enjoyed the vehicle I test drove while at the dealership (a Scion xB), the sales staff and the showroom itself left something to be desired.

- The sales staff didn't follow the "Scion Experience." The sales staff at a Scion dealership are supposed to be laid back, knowledgeable, and in every other way diametrically opposite from a normal dealership salesperson. This was not the case. The salesman that I was greeted by had to be told, flatly, to slow down and to take it easy - as soon as I got out of my car in the parking lot.

- Not a single member of the staff had any intimate knowledge of the vehicle, or, if they did, they weren't willing to part with it. After doing rudimentary research on my own, I felt that I knew more about the car than any one of the salespeople did. When the sales staff didn't know the answer to a question I had, they were almost lethargic about finding the answer. Even then, the answers I received to many of my questions were along the lines of "I guess." or "If that's what the book says."

- The dealership had *no* literature on *any* of the Scion models. They claimed that they had run out and that Scion refused to or hadn't sent more. I would think that Scion would want their vehicles to sell, and would be more than willing to supply the literature.

- The dealership didn't even have a firm grip one of their own policies: "Auto4Life." I don't think that I received one satisfactory answer about what *exactly* Auto4Life entailed.

- The salespeople didn't have information at their disposal. They had to continually run off for different materials; even something as simple as Toyota's Scion Recommended Service Guide. They didn't know how much an oil change was at the dealership or even how often the recommended change was supposed to take place (and I did, and had to argue with the salesperson that I was, in fact, correct - it's six months or 5000 miles, whichever comes first; he tried to convince me that it was FOUR months or 5000 miles).

Overall, the experience at the dealership was terrible. I felt rushed, or, in most cases, I felt like the sales staff only wanted me to get out of the showroom for asking questions. The salespeople were nothing like I expected from what I read in Scion's mission statement.
     
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janicesmith on 2005-09-16:
wow it sounds like toyota dealers across the border in the us are like the toyota dealers in canada (ie. lack of brochures, lethargic salesppl)! I had the exact same disappointing experience! "Not a single member of the staff had any intimate knowledge of the vehicle, or, if they did, they weren't willing to part with it" (brilliantly written sentence btw) How can u sell something knowing soo lil about it! It was a extremely stressful car shopping situation... and like u my questions were not answered, if they didn't know the answer they would guess!!!! I was in shock, if I don't know something I'm dam well going 2 go check it out b4 saying something... But seeing ur experience it seems the toyota sales dept are replacating these imho stupid practises across dealerships! How can my experience with toyota mimic urs in the states? Unless this is how they see fit to sell cars? Frankly the toyota experience turned me soo off, I ran willingly into the arms of Honda! Non pressuring sales ppl, non-desperate, knowledgeable, diligent, of average intelligence (not toyota's below!), offered coffee, enjoyable test drive, haggling netted 500 off rite off the bat, detailed literature, including helpful brochure itemizing maintence schedule requirments and prices, a pleasant clean cheerful showroom... But the truly ironic thing is we preferred the toyota car, but the thought of actually dealing with a toyota dealership makes me shudder in horror, I wouldn't even if they gave me a free car!!!! =( toyotas are such good cars, but such bad sales people... tradeoff I suppose lol.
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Unscrupulous sales staff
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WOODBRIDGE, VIRGINIA -- Most of the sales guys are unscrupulous and are desperate for a sale since they get paid on commission. during negotiations, they might offer you options or say things that they don't really mean, for example-- I was told to take the car( 2 door coupe demo with 4000 miles) home tonight and come back tomorrow to finalize the deal since it was about 1.15am fri/sat and it was really late. Initially, I refused to take the car home and they said no problem, just come back in the moring to finalize the deal. the next morning, to my amazement, I woke up only to find out that the seats were stained , and the rear interior was dirty and there were scratches on the dashboard, things you can't really see in a dimly lit showroom. less than 9hrs later and adding only 10 miles to the car,I arrived at the dealership only to be told that the car is now mines, since I put a downpayment on the car and signed some of the forms, not all( I hadn't even signed the transfer registration title yet from my old vehicle) . they refused an upgrade, I even suggested ending the transaction and that they keep my downpayment they refused. they threatened to ruin my excellent credit saying I can't cancel the transaction and that it would show up as a repo on my credit report. once you drive off the lot, the car is yours and that a handshake does not hold in court. After much complaints, they agreed to clean the stains but were unable to get the stains out. I like the body of the car and I can live with those stains and of course have learnt an important lesson to look before I leap. The GM definitely needs some customer service classes , has he as a lot to learn and a much harder job of teaching the staff.If you are looking to buy a car here---USE WITH CAUTION .



     
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melissa.messner.ni1q on 2004-06-28:
Exactly what forms did you fill out before leaving the dealership? The 24-hour test drive is a popular selling tool for Gm, but it by no means says that by driving it home for the night you own it. Sounds like the salesman pulled a fast one on you.
dharma band on 2004-07-04:
I feel for you. I did the same thing. once you sign a buyers agreement and take possession on the car they say it is yours I am not sure legally but was threatened with the same even though went I went to sign the paperwork it was $2,000 more than I had agreed on. I asked for my car back and dissolve the deal and they refused.
PeskyKittyButt on 2004-07-07:
You just have to be so careful when it comes to purchases like this. Sounds like you learned your lesson.
RetiredCloser on 2004-07-18:
Its uneducated buyers like you that allows dealers to do this. First, IT DOESN'T MATTER THAT YOU DROVE THE CAR HOME!!! Did you sign the BANK CONTRACT?? If you did and then drove it home YOUR DONE. If you DID NOT, dump the car back there....NEVER drive a car home if you are uneasy about the deal.....
White Chocolate on 2007-02-19:
Lustine Toyota has no respect for the consumer and is unscrupulous in the extreme. You'll feel it in your gut and you'll read about it in the other posts here. I once went to Lustine Toyota and went so far as to sign a sales agreement and put down a $3000. deposit. When I realized they were introducing additional costs and fees after we had agreed on a price I challenged them on it. That's when the dance started. It eventually brought in their sales manager who tried to belittle me by accusing me of "trying to get something for free". He finished yelling at me and telling me that he "didn't want my business" as he flung the sales agreement back across the desk. I haven't been back to Lustine Toyota since. If you ever get that gut feeling that you're getting screwed, go with it and walk out. I'm glad I did.
Mengle on 2009-04-20:
I am the new Senior manager at Lustine Toyota. I have been hired to ensure that we change our culture regarding the customer experience. My name is Mike Engle, and I assure you that I am here to change the way business is being done. For any concerns, please contact me personally at 571-435-0075. I started April 1st and assure you that I will do everything in my power to prevent such experiences from happening in the future. I am a Marine who has not lost his values despite what I do for a living. Thanks for the comments, they are helpful in educating my staff of the publics perception.
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ADDING $510.00 AFTER SALES PRICE WAS CONFIRMED
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WOODBRIDGE, VIRGINIA -- On Oct 3rd 2003, My wife and I went to LUSTINE TOYOTA DODGE in Woodbridge,Va. We purchased a 2004 Toyota 4Runner Sr5. The asking price was $34000 and we offered $31000. After an HOUR of Haggling with Mr Amine Rezki "sales Manager" the price "31250.00" was agreed upon with a hand shake. Now we waited and then went to the Finance office and spoke with Todd 'Finance rep". He offered a prepaid service for a $1000.00 So I bought it thinking that over the 4yrs of service it would cost 3800.00 by pre-paying it I will save $2800.00 dollars.
When he reprinted the contract once he added that sum back in the contract and threw! away ! the original contract.
Well the following morning 4th Oct, 2003.
I noticed that the price listed on the contract was $31760.00 NOT the agreed upon price of $31250.00. I went back to the dealership and talked to Todd and he said to talk to Amine Rizke
And when I spoke to Mr Amine Rizke he said "OHH that's what everbody pays". I told him that it was unethical to do such a thing to a customer like me to add money after a deal was sealed with a customer. I submitted a Complaint to the Better Business Bureau about this incident and basically they said that I would have to wait for 30days for a solution or a response from the BBB. I have waited almost 3weeks now for LUSTINE TOYOTA DODGE to give me a "remote control that came with my 4runner" and it was missing from the 4runner when I bought it!
basically, if you go there expect to REALLY waste "YOUR" time and also Once you buy a vehicle from them that's when the "so called customer service ends"
Recently, I ran into another person that bought a 2004 4runner from Lustine and they too refuse to deal with them! due to the LUSTINE's unethical, unreasonable staff and Management that needs a course in Consumer/customer service!
     
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Anonymous on 2003-11-02:
Handshakes do not hold up in court. You should have looked at the contract before you signed it!I still have to feed my kids too.
Anonymous on 2003-11-10:
LUSTINE TOYOTA - NO ETHICS, NO SERVICE.

I recently bought a new 2003 Toyota 4Runner at Lustine Toyota in Woodbridge,VA. The Salesman Mr. Rezki worked with me and set up a deal quoted at a 5.9% interest rate. It was late and to my detriment, I quickly signed all the paperwork to get it done. After getting home, I realized the interest rate was 6.4%. I immediately called the Manager JIM GIDDINGS who said " Let me check it out and I will return your call". Two months later, and having left many messages on his voice mail, I finally spoke to him again and informed him what I negotiated in good faith with Mr. Rezki. I asked for some sort of restitution and JIM GIDDINGD stated "I don't think we will be able to help you." THAT'S IT! NO INTEGRITY, NO SERVICE. AVOID LUSTINE TOYOTA AT WHATEVER COST! I have filed an ethics complaint with the Better Business Bureau and have seen that I am not the only person they have lied to.
Anonymous on 2004-01-08:
Amine Rezki is a NON American! I have done the background check on him!!!
Don't feel too bad about the $510.00 you lost at Lustine Toyota.... I will post what he has said at the site and send it to all other sites like www.consumergripes.com....it gets me mad about people who think that in AMERICA honest business does't happen!!
Let me tell you my friend...Mr Amine Rezki ... You shall see how long you will trick people that have honest HANDSHAKE and you take them for a ride.
We will see "Who HAs The LASt Laugh"
Well, I have to feed my children too..you know But I sleep better at night because I didn't just RIP someone off and use the "Persian Excuse" Ohh I have to feed my children too. If your kids knew how their Father Mr.Amine Rezki puts food on the table they would THROW UP"...Ohh I forgot that they were YOUR kids!
natefire14 on 2004-01-26:
I have purchased 3 vehicles from Lustine and Helped 2 friends buy vehicles there and I would NOT RECOMMEND ANYONE GO THERE UNLESS YOU LIKE TO BE LIED TOO. They do not deal in an honest manor and do not like to treat customers with respect. I only go there because I like to spend hours arguing with them. If you like to argue and you stand over their shoulders the whole day you get a good deal. I am not the least bit intimidated by car dealers, but if fighting for a fair deal is not your thing try Manassas Dodge. ALSO If you want a fair deal on parts and Labor AVOID LUSTINE DODGE. They charge 2 to 3 times the price of Manassas Dodge for the same services. I go there knowing that if I have problems I will go to Manassas Dodge for all the work on the Truck. NEVER TAKE YOUR VEHICLE TO LUSTINE FOR SERVICE. Its no wonder they are not listed on the Dodge website for dealers in the area. Dodge doesn't want to be associated with them...
Fuel for Thought!
wearecruisers on 2004-03-28:
Well you are a non-spelling complaining problem. GO AWAY.
navy_hobo on 2004-03-31:
I just bought a car from Lustine, and they got me from under my car. I owed 12,000 and my car was high mileage! They practically paid it off and gave me a lot of free stuff on a new Stratus. Everyone was nice. You just can't be a sucker. There are contracts for a reason, and buyers need to be aware of what they are getting into! I thoroughly scanned mine, and I signed when the terms were agreeable to my standards. Quit crying. You were just easy prey, and the wolves smelled you coming for a mile!
MGWG on 2004-04-26:
THE ADDITIONAL $510.00 IS FREIGHT!!!!!
THEY SHOULD HAVE LET YOU KNOW THAT FROM THE BEGINNING!
MGWG on 2004-04-26:
HEY! NAVY_HOBO....SQUID ...THEY HAD TO GIVE YOU A BUNCH OF FREE STUFF...SINCE THEY SUCKERED YOU INTO BUYING A "DODGE"....
White Chocolate on 2007-02-19:
Lustine Toyota has no respect for the consumer and is unscrupulous in the extreme. You'll feel it in your gut and you'll read about it in the other posts here. I once went to Lustine Toyota and went so far as to sign a sales agreement and put down a $3000. deposit. When I realized they were introducing additional costs and fees after we had agreed on a price I challenged them on it. That's when the dance started. It eventually brought in their sales manager who tried to belittle me by accusing me of "trying to get something for free". He finished yelling at me and telling me that he "didn't want my business" as he flung the sales agreement back across the desk. I haven't been back to Lustine Toyota since. If you ever get that gut feeling that you're getting screwed, go with it and walk out. I'm glad I did.
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Scam
Posted by on
WOODBRIDGE, VIRGINIA -- Went to Lustine to purchase a Prius. After we agreed on a price, I mentioned a $400 rebate for military who finance with Toyota finance. The contract showed up a few minutes later with a $400 increase to the price that we agreed on, followed by the $400 rebate. The salesman claimed that the quoted price included all rebates. After 10 minutes of 'conversation', the salesman talked to the sales manager and gave us the rebate. The next item on the contract was the destination charge. I have no problem with a destination charge, but I was paying it two times! The salesman said the charge on the sticker is to get the car to the port of entry, and the additional charge is for the dealer to get the car from the port to the dealer. I asked to use a computer and looked up 'destination charge' on the internet. The first three definitions of 'destination charge' all stated that it covered the charge of delivery to the dealer.

They wouldn't budge on this extra charge, so I left.
     
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tnchuck100 on 2007-08-05:
Good for you!

When dealing with car salesman you must ALWAYS be prepared to walk away when it looks like they are taking you for a ride.

It has been my experience they will always show more money on the contract than they tell you verbally. I press for the TOTAL PRICE during the verbal negotiations. If the contract is different - I walk. Nothing further to discuss. I would no longer trust anything they say anyway.
Anonymous on 2007-08-05:
I'm almost surprised they didn't chase after you when you left to offer a lower price. But then again Toyota cars are hot sellers, although the Prius models are gathering dust these days. I would have walked away also.
Anonymous on 2007-08-05:
Good for you for you for doing your research and holding them accountable and walking out when they wouldn't budge. I hope you found another dealership to make your purchase.
FoggyOne on 2007-08-06:
Good for you, absolutely. I am confused though by the statement "The contract showed up a few minutes later with a $400 increase to the price that we agreed on, followed by the $400 rebate." So basically, you would not have gotten no rebate. The destination charge is, of course, to the dealer. You did good by leaving. I guess they deal with a lot of dummies and fortunately you are not one of them.
runaway on 2007-08-06:
Excellent handling of the situation! You read everything, caught them at their "paperwork game" and came out the winner!
Aerocave on 2007-08-07:
Many dealers still attach "Add-a-tags" to their vehicles, which is probably what the extra destination charge is. At our store we call them "sucker stickers." A lot of dealers do this to have an advantage on the trade in value; in other words, they can show a higher overallowance to make it appear that they are giving the customer a higher value for their trade. The destination charge is non-negotiable, one-time charge that the dealer pays--but is reflected in the actual MSRP of the vehicle.

I disagree with you tnchuck100; Not every dealer "...show more money on the contract they they tell you verbally." There are many reputable dealerships out there with good, honest salespeople. That statement is out-dated.
tnchuck100 on 2007-08-07:
Aerocave: How can you disagree with my experience? You were not present at any of my dealings.
Aerocave on 2007-08-09:
Tnchuck100:
I realize I was not there...I also realize that the "experiences" you talk about do happen. I was simply saying that to say "It has been my experience they will always show more money on the contract than they tell you verbally" sounds as though this happens at every dealership...kind of like some unspoken policy that dealerships have in place to gain extra profit in a sale. That was my point.
Mengle on 2009-04-20:
I am the new Senior manager at Lustine Toyota. I have been hired to ensure that we change our culture regarding the customer experience. My name is Mike Engle, and I assure you that I am here to change the way business is being done. For any concerns, please contact me personally at 571-435-0075. I started April 1st and assure you that I will do everything in my power to prevent such experiences from happening in the future. I am a Marine who has not lost his values despite what I do for a living. Thanks for the comments, they are helpful in educating my staff of the publics perception.
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They lie to try to sell you a car !!!
Posted by on
WOODBRIDGE, VIRGINIA -- I went to Lustine Toyota to look at a car. I did a lot of researches before going there. When I went there, the salesman was pretty nice and easy going (at first it seemed). I told him the car I was looking for and the options I wanted. He told me that such options were no longer available but he had a car with similar options that he could get me.

Because I did my research, I knew he was lying so that the could sell what he had.

I did not buy a car from there and I am glad since from looking at the complaints about this dealer, I am sure that I would have more headaches coming.
     
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Mad Eye Moody on 2005-07-25:
That's one of the most common, and truthfully, one of the lamest ploys that a lot of salespeople try. Good for you for recognizing it.
BARGAIN HUNTER on 2006-06-10:
serves you right for trusting a car salesman personnaly I shop at family motors 3 becuse they do it right honest and straight forward ask for ray
DigitalCommando on 2009-04-20:
GOOD JOB addy! cleaning up after that robo-bot.
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