Lustine Toyota Consumer Reviews - Page 3

WOODBRIDGE, VIRGINIA -- I received in internet price and after shopping around determined that they were giving the best deal. I sent an email verifying what my price was to be and that I would have a bit of a drive, so I wanted to make sure we were on the same page before I came down. When I got there, they informed me the price quoted had $1,500 worth of incentives that I did not qualify for. I then told them that I verified "my" price before coming down and they said they couldn't sell at that price.

I wanted to give them a chance to "save the deal" so I told them to beat my "next best price" by $300 since I came all that way. I showed them the email with the competing price (to verify what another dealership was offering) and they came back with a price $700 more than that price rather than $300 less. THE NERVE!! Needless to say, I walked, taking my $30,000 purchase with me along with a potential sale because I had brought my daughter to look at Corollas while as well.

WOODBRIDGE, VIRGINIA -- I got my car from there a few months ago. You can't get in touch with the people there because no one answers the phone in service. Parts will answer their phone before the people in services will. In addition to that, the guy that was assigned to me, **, wasn't there for my appointment. One of his colleagues had to help me because they couldn't FIND him.

THEN, while I was waiting for my oil change, the men there are trying to sell me another car. Um...I just got this car from you guys and you're trying to sell me another one. I hate this place and, if you buy a used car, they don't care about you at all. You're nothing to those people but a dollar sign. I was so mad. The guy that referred me got an earful too. I was so pissed. I hate that place.

WOODBRIDGE, VIRGINIA -- I contacted the facility in reference to something missing from my vehicle while being serviced. Instead of getting a helpful professional on the other end of the phone, I got a disrespectful employee that became very defensive, and very sarcastic. He made me feel as though it did not matter to him that I was concerned about something I needed to retrieve very badly, but instead he asked me if it was so important, why did I leave it in the car.

Well first of all, it is my car. I should be able to leave anything in the car I want and no one should tamper with anything in the car even if they are working on the vehicle. I did not say anyone stole anything from the car, I just wanted to know if they saw the military stickers left in the console of the car. His comment was, "we have no reason to steal your stickers". He never asked the person that worked on the car or anyone else anything. The conversation went very badly, and I hung up on him.

If the management team at Toyota handle their customers the way I was spoken to and screamed at by someone who claimed to be a Service Consultant, then they need to train their staff all over again. He never once offered to help me, just became defensive from the start. I will never do business with them again.

Well where do I begin. I made the terrible mistake of buying a car from these clowns in 2009. the salesman I worked with ** was a complete joke. I needed the car so I thought OK I'll deal with this as long as I get my car. After all was said and done I started having serious doubts about this guy and this dealer as a whole.

I did some investigation and found out that ** was a convicted felon and a certified crook, low life bum, loser who is not even licensed to drive and yet he sells cars. And I found out that at Lustine Toyota Scion they do not drug test their salesmen or check backgrounds. All the sales dept there are a bunch of thug convicts in suits and ties. NEVER NEVER will I step foot in that ghetto-run so-called dealer again.

WOODBRIDGE, VIRGINIA -- Went to Lustine to purchase a Prius. After we agreed on a price, I mentioned a $400 rebate for military who finance with Toyota finance. The contract showed up a few minutes later with a $400 increase to the price that we agreed on, followed by the $400 rebate. The salesman claimed that the quoted price included all rebates. After 10 minutes of 'conversation', the salesman talked to the sales manager and gave us the rebate. The next item on the contract was the destination charge.

I have no problem with a destination charge, but I was paying it two times! The salesman said the charge on the sticker is to get the car to the port of entry, and the additional charge is for the dealer to get the car from the port to the dealer. I asked to use a computer and looked up 'destination charge' on the internet. The first three definitions of 'destination charge' all stated that it covered the charge of delivery to the dealer. They wouldn't budge on this extra charge, so I left.

WOODBRIDGE, VIRGINIA -- I went to Lustine Toyota to look at a car. I did a lot of researches before going there. When I went there, the salesman was pretty nice and easy going (at first it seemed). I told him the car I was looking for and the options I wanted. He told me that such options were no longer available but he had a car with similar options that he could get me. Because I did my research, I knew he was lying so that they could sell what he had. I did not buy a car from there and I am glad since from looking at the complaints about this dealer, I am sure that I would have more headaches coming.