Luxor Hotel

Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 1 ratings and
3 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Place and Customer Service on Earth
Posted by on
Rating: 1/51
LAS VEGAS BLVD, NEVADA -- Rude people, cheesy people. Definitely non- customer service training. Was there to celebrate my youngest child's 21st birthday, zero compassion, caring. We had rooms overlooking the "atrium", of coarse Rhodes rooms were unavailable so we were sent to the worst if not the worst rooms without a thought from your clerk or manager. I wish our last name had been, Cruise, Pitt, Bieber or Kadashian! Not only would we have had your staff falling all over us, but the fact that there was a last night error or confusion in our room. We were made to check out and try to find another hotel for 1 night. The Cris Angel show for which my precious daughter, who's been a fan since the age of 5, was guess what another disaster, we are not wealthy people but because this was so important to my daughter, I asked specifically for "decent" seats. What we got was almost the highest seats in the house, I swear to all that's good, that I. To this day, less than a week ago could not verify to you that we even saw Cris Angel! I asked the attendants to move closer because the theater was only 3/4 full and was told no. Again and again, I could not make my daughters 21st birthday amazing and brilliant, I know you all don't care but I'm hoping by me, my family, friends and all the thousands of people on our Facebook will never set foot in Las Vegas, but specifically you affiliates! These were the worst of the worst for me as a mom trying to make it special, but there were several incidents daily.

Obviously you care less about every day people and if you all had approximate customer service training, this nightmare may never had happened. I'm so sorry your company and events are so broke, but I actually would've accepted that better than what happened to my daughters special celebration. You need to deal with these issues for future unfortunate customers.
Add reply
Luxor Hotel & Casino
Posted by on
LAS VEGAS, NEVADA -- Travelers, BEWARE of the Luxor!! This hotel has the rudest and most unprofessional staff and management we have ever experienced. For Christmas last year, the men in our family decided to send the most important women in our family to Las Vegas for a mini vacation and some well deserved fun. We purchased tickets to Bette Midler at the Colosseum in Ceasars Palace and decided to get their rooms at the Luxor. Upon making our reservations we noticed the following verbiage on the Luxor web site:

* Check-In: 3:00 PM;Check-Out: 11:00 AM
* 48 hours notice required to cancel and receive refund of deposit
* A daily resort fee of $12.95 (subject to applicable lodging tax) will
be added to the guest room account and includes the following benefits
daily: free high-speed internet service, free access to the fitness
center, in-room bottled water, free local, long distance and 800 number
calls, free welcome reception (Mon, Thurs, Fri) and free daily
newspaper. Plus all guests will receive a coupon at check-in with over
$800 in savings!
* Please note that special requests are not guaranteed, but we will do
our best to accommodate you.
* Credit/debit card used for deposit along with valid identification
required upon check-in.

We paid for the rooms and thought the best was yet to come. The ladies loved their XMas gift and counted the days until their trip. Prior to them leaving we supplied them with a generous supply of cash (like every good husband, son and brother should do for those important women in their lives) and also with the credit card we used to make their reservation. As stated above in the verbiage, they needed the card used for the deposit and valid ID.

Upon arrival at the Luxor they were treated like absolute garbage. The presented the front desk with their ID and the card the reservations were made on but were told it could not be used because it was a company card and they were not on the account. They were furious! It did not say that they needed to be the card holder or on the account. They attempted to use their own personal credit card to secure the room but the front desk refused. They asked to use a phone to call and inform us to what was happening and were refused the simple use of a phone. They were told to step aside so the other guests could be waited on until they decided what to do. Finally my wife said they would pay cash for the room. The rude reservationist then proceeded to hold up each and every twenty dollar bill he was presented with high in the air up to the light for inspection, something that no other reservationist was doing with the other cash paying guests. After almost an hour they were give their keys.

Next. There was a small meet & greet where they had some drinks and where they were solicited to get an MGM players card. They were told if you get the card you will get free slot play and coupons for tons of savings etc. They signed up and went to the players club desk to get their cards. Sorry ladies, no free slot play or coupons, you were lied to, here is a T-shirt. What a f-ing joke.

They go to their room. A dirty, nasty shower and dirty bathroom. Very nice. Next, sometime after midnight the room next door has an alarm clock going off and it won't quit. They call the front desk where they send someone up to shut the clock off but not before give a good solid kick to the wall to thank my wife for calling them. A kick so hard it made the headboard of my wife's bed smack the top of her head. It just keeps getting better. The open the door this morning for that free paper they paid a $12.95 resort fee to get... guess what... EVERY room down their hall had a paper. EXCEPT THEIRS! Wonderful. We tried working with Brad the supervisor and their Twitter genius be their idea of making things right were to offer a 54 year old and 64 year old woman tickets to an erotic couples type show called Cathouse or something like that.

We gave them almost $10k to play with and you can be certain they will not spend a nickel at the Luxor or any other MGM owned property. Just a drop in the bucket for them I am sure but if enough people hear about this type of treatment, maybe they will get the message when it begins to effect their bottom line.

Be smart and stay away from the Luxor. It is not what it used to be.
Read 10 RepliesAdd reply
User Replies:
Slimjim on 01/23/2010:
I have to be honest, some of this stuff sounds petty. They have no control over the guest kicking the wall, who was probably the same wingnut who stole her paper. It makes sense she couldn't use the front desk phone, yet there are wall phones all over the lobby.
I don't know, we stayed there once and had no complaints at all. Different day, different time, pot luck maybe.
Plus the "inclinators" (diagonal moving elevators) are a pretty cool concept.
Anonymous on 01/23/2010:
This is hearsay, you weren't there. Of course they can't use a company card if they aren't on the account. I don't know why they were refused their personal credit cards. It could have been due to the attitude they gave the staff.
Ytropious on 01/23/2010:
"It did not say that they needed to be the card holder or on the account." That's sort of common sense. Usually the person using the card needs to be the one who holds the account. In Vegas I'm sure pick pocketing his a hot crime, and they just want to make sure the right people are paying with the right card. If she isn't on the account, it's hard to prove she's authorized to use the card. If I were you I would have emailed the hotel and asked in advance what to do with the situation. I don't know, I just think ahead for odd stuff like that.

Also as for the holding cash up to the light, that's just standard operating procedure. Again, Vegas probably has rampant fraud, they're just making sure it's not fake money. Understand that it has absolutely nothing to do with your wife or the situation they were in.
Anonymous on 01/23/2010:
Just, they couldn't use their personal credit cards because they were not used to secure the reservation. The company card is a given. If the person whipping it out is not a signor, they can't flash it.

My husband has booked a trip for me too. He did it using MY card in secret, as he knew I would need MY card to check in.

I get people cussing me all the time 'because it is my husband's card yada yada'. Well, my husband and I are authorized users on each other's credit cards and each have our own cards with our names on it.

Credit card fraud is rampant and people are griping cause we are trying to protect THEIR money and ours.
Eloise on 01/23/2010:
The front desk was trying to protect you from credit card fraud, by not accepting your business card. How do you expect the front desk to know that they didn't steal the card?
Crown Jules on 01/23/2010:
I have to agree with all of the other responses here. I don't blame them at all for refusing to accept a credit card from somebody who wasn't an authorized user. Checking the cash to make sure it wasn't counterfeit is done by most businesses, probably especially if it's presented as alternate payment by someone who had just tried to use a credit card that wasn't theirs.

PepperElf on 01/23/2010:
"It did not say that they needed to be the card holder or on the account."

and if they DIDN'T do this then anyone could steal your card and use it for a nice getaway
Disaster Worker on 01/24/2010:
The clerk should have offered a solution to the credit card issue as this probably happens to them often. I believe the OP was more upset about the way their ladies were treated. What a shame to have all these things happen on what should have been a fun, carefree vacation.
spiderman2 on 01/24/2010:
I knew there was going to be trouble when the OP sent the special women in his life with a card that had none of their names on it. Next year you could buy the special women in your life a cell phone then they won't be at the mercy of others to use a phone.
Eloise on 01/25/2010:
It does seem strange that no one in the group had their cell phones.
Close commentsAdd reply
Hard for disabled
Posted by on
NEVADA, NEVADA -- Me and my husband visited the hotel Luxor to see the bodies. What I hated about the place was that there was no disability access I could see, tons of stairs and I walk with a cane, it took forever! I asked a worker if there was a safer way for me to get up and he said no! The bodies museum was well worth looking at, but I almost fell down the steep stairs leaving the museum.

I would never sleep there because after a few hours at the hotel I almost fell and hurt myself.
Read 9 RepliesAdd reply
User Replies:
onlooker on 08/05/2011:
Being concerned about safety in a situation like that- can take away from the enjoyment of the event.

It seems hard to believe that there were no other access options - ramps, elevators etc - you did not see staff lugging luggage up those stairs did you?

Please in the future do not ask a worker - try to ask the door man, the concierge, the front desk, those people who are there to keep the hotel running smoothly. (And stop liability issues from occurring)

If a 200 year old inn in Maine can do alternative access - I would think Luxor can too.
Venice09 on 08/05/2011:
I didn't realize the Bodies exhibit was still around. I'm so glad you got to see it!

The worker gave you incorrect information. I looked at the Bodies website for the Luxor Hotel, and it states:

Wheelchair Accessibility
BODIES…The Exhibition is wheelchair accessible.

I think the first poster might be right. You should have asked the concierge or front desk.

I'm sorry you were forced to use the stairs. Thank goodness you didn't hurt yourself. I think you should contact the hotel directly to let them know what happened.
CrazyRedHead on 08/05/2011:
Bodies??? What kind of exhibition is this?
Alain on 08/05/2011:
Preserved human bodies. It's really interesting!
CrazyRedHead on 08/05/2011:
I would love to see something like that.
Alain on 08/05/2011: and Wiki have some fun info about it CrazyRedHead. If you can, by all means, see it!
Venice09 on 08/05/2011:
Alain, I take it you've seen the exhibit. I think we might have talked about this once before. My daughter saw it and raved. Maybe there's still a chance I'll get to see it.

Thanks for posting the link to the website. I should have done that.
Alain on 08/05/2011:
I remember talking about it before? Maybe about how some people were upset that it had real human bodies? Anyway, we saw it here at The Carnegie Science Center. Even if you miss it, Venice, I'm betting it will make a second trip around at some point!
Skye on 08/05/2011:
I loved the Bodies exhibit. It was fascinating, and we must remember to thank those who left us their remains so that we could see this exhibit. I saw it in Denver.

Sorry you had a hard time getting around.
Close commentsAdd reply
Top of Page | Next Page >