ORLAND PARK, ILLINOIS -- I bought a used Lexus from Luxury motors of orland park two weeks ago. They drew up all the paper work indicating a certain payment and interest rate. Then after like a week and a half later they tell me that the bank won't finance me, even though my credit score was 720! They pulled the old "bait and switch" on me. They drew up new paperwork with a higher payment and higher interest rate and said if I didn't like it I could bring the car back. This dealership sucks - They are a rip-off. Stick with the franchise dealerships, and not this rinky-dink business.
ILLINOIS -- I have purchased 2 vehicles from them, 3 years apart, and I have to say, the customer service has diminished SEVERELY! I will not EVER go back. All they care about is the sale, and to them, the service ends there. They will tell you anything you want to hear until you sign, then, you no longer exist in their eyes. All the promises they make to GET you to sign fly out the door the minute you do. DON'T BELIEVE A WORD! They come off charming and trustworthy, especially the owner, but DON'T BELIEVE IT! Luxury Motors WILL NOT stand behind the promises made by your salesman. If it is not in the car when you sign, forget about it.
This will include manuals, navigation DVD's or CD's, keys, floor mats, spare tires, tool kits, ANYTHING! DON'T BELIEVE THEM when they tell you it's locked in someone's office, or it's at another location and they'll get it for you. Once they have your signature, IT'S OVER FOR THEM! As for their SERVICE DEPT., let's just say LOUSY!
DO NOT BUY ANY EXTENDED WARRANTIES from THEM! NOTHING is ever covered when you take the car back to them for service. They also tack on extra charges for exterior and interior coatings and try to hide it... BAD, BAD, BAD business. The sticker price is not what you will pay! These add-ons, they say, are on every car and not included in the price! RUDE! Luxury used to be a stand-up business, but GREED and STUPIDITY took over management here! STAY AWAY and go to a REPUTABLE dealership. They WILL honor Luxury pricing WITHOUT the add-ons and SLICK SALES PRACTICES. BUYER BEWARE!!!
BELLFLOWER, CALIFORNIA -- I bought my 2007 Dodge Charger RT back in April from these people and have been so pleased with what was sold to me. This was my first car purchase on my own and I felt that everything was explained to me thoroughly and I got the price that was offered online even though the sticker price on the car was more. The salesman that helped me was a great help and I felt very comfortable working with him. Since April I have had no problems with my car and find myself loving my purchase more and more every day! Definitely recommend this dealership if you are looking for a used car.
DUMFRIES, VIRGINIA -- I would like to take a moment to let whomever know that my experience with the people at Global Select Auto was outstanding. In a world where customer service is a lost art, it was very refreshing to work with people where the customer service was AWESOME. I will recommend this dealership to all my friends and associates. I felt like the only person in the dealership as they paid close attention to me and my needs. Mr. ** really did a very good job of educating me on the a to z of purchasing a car.
He was very truthful and that was utmost important to me. He did not tell me what I wanted to hear but what I needed to hear which eventually turned in me getting what I needed, a nice car. The whole staff were very knowledgeable and very comforting. I, believe it or not, enjoyed this experience I had with purchasing my new vehicle. In the past, my experiences with dealership were not so good but Global Select Auto has given me hope that customer service is important, necessary, and alive.
I am very appreciative to this group and will tell anyone who would listen. My prayer is that they never stop doing what they are doing and in the manner they are doing it. Mr. ** you are awesome and you have an awesome team!!! I wish nothing but success to you all. Thank you so much!!!
OHARE, ILLINOIS -- I brought in my 1999 911 Carrera for service in November 2009. The car needed a transmission rebuild. I had purchased the vehicle from Luxury Motors in November 2008 and bought an extended warranty on the car at the time of sale. The service department took care of everything. I did not have to pay anything for the repairs (which were approximately $5500).
** in service worked with the warranty company and inspector to ensure that everything was covered. They also gave me a good deal on a clutch job while the transmission was out of the car. I recommend the service department for any repairs. They made sure the money I paid for the extended warranty went to good use.
GREAT NECK -- On 06/06/08 I bought a 2007 BMW 328i with an extended warranty worth $2887.00 I cancelled the extended warranty on 06/24/09 because the car was traded-in for a new car at a new dealer. As of today Luxury Autos of Great Neck refuses to refund the proper prorated amount they need to give me back. The warranty provider, Guardian Warranty Corporation, has already refund the car dealer since August 17th 2009. However the dealer has kept this in secret, they never have either call me or send any refund by mail. Every time I call the dealer, they put me on hold, tell me that no one is available to take my call, hung up on me or just leave me on hold.
The last time I called I was hung up on the line for an hour and twenty two minutes. I asked to speak to the office manager, they are not allow to give last names, so I was told, but he refuses to take my call. Don't make the same expensive mistake... this is very true. Hate to say it but they are thieves.
ORLAND PARK, ILLINOIS -- HORRIBLE!!! I was calling around trying to get good deal on a specific car. I talked to a sales guy from Luxury Motors and told him basically how much money I had to offer. I told him to ask his boss if they would sell the car for that price. After being on hold for a while, they came back and agreed to the price. I flew into the city and drove about an hour to the location. When I got there, they changed their mind and said that they wouldn't sell it to me for the agreed upon price. RIDICULOUS! I eventually tried to negotiate and tried to meet the guy half way on our two prices, especially since I had flown into the city and wasted a trip.
He basically said he wouldn't do it, and walked away from me, as if I wasn't there anymore. Plus, it's not like we're talking about a huge difference in money. The car was being sold for 27k and they originally agreed with 25k. I finally asked to meet half way at 26k. BAD SERVICE!!! DO NOT GO TO LUXURY MOTORS!
NEW YORK -- I had recently purchased an M3 through them and it seems to be the nicest car I had ever driven. This car has it all and the price was great. If you are looking for a car this is the place to be. Their employees are wonderful and helpful in all ways. Don't miss out on this dealership.
I bought a used Rolls from them and had nothing but problems, including finding out that the vehicle had water damage which was not disclosed. I spent thousands on the electrical system before getting rid of it. I then bought a Viper with 300 miles on it and found out it was also wrecked and ** the owner tried to say that I did it. Stay away from them as they are known to sell cars that have been wrecked and not disclose it.
DOWNERS GROVE, ILLINOIS -- These guys are great -- until you buy. Don't expect them to follow through on any action item you discussed. They were two days late delivering my car. I had to call a dozen times to get the manual they promised me. I paid cash in full and I still have not seen the title. Take their web price and go to a traditional dealer.