Poor Customer Service!!!!!
ILLINOIS -- I have purchased 2 vehicles from them, 3 years apart, and I have to say, the customer service has diminished SEVERELY! I will not EVER go back. All they care about is the sale, and to them, the service ends there. They will ttell you anything you want to hear until you sign, then, you no longer exist in their eyes. All the promises they make to GET you to sign fly out the door the minute you do. DON'T BELIEVE A WORD! They come off charming and trustworthy, especially the owner, but DON'T BELIEVE IT! Luxury Motors WILL NOT stand behind the promises made by your salesman. If it is not in the car when you sign, forget about it. This will include manuals, navigation DVD's or CD's, keys, floormats, spare tires, tool kits, ANYTHING! DON'T BELIEVE THEM when they tell you it's locked in someones office, or it's at another location and they'll get it for you. Once they have your signature, IT'S OVER FOR THEM! As for their SERVICE DEPT., let's just say LOUSY!
DO NOT BUY ANY EXTENDED WARRANTIES from THEM! NOTHING is ever covered when you take the car back to them for service. They also tack on extra charges for exterior and interior coatings and try to hide it.... BAD, BAD, BAD business. The sticker price is not what you will pay! These add-ons, they say, are on every car and not included in the price! RUDE!
Luxury used to be a stand-up business, but GREED and STUPIDITY took over management here! STAY AWAY and go to a REPUTABLE dealership. They WILL honor Luxury pricing WITHOUT the add-ons and SLICK SALES PRACTICES. BUYER BEWARE!!!!!!!