Luxury Motors

10 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Bait and Switch!
Posted by on
ORLAND PARK, ILLINOIS -- I bought a used Lexus from Luxury motors of orland park two weeks ago. They drew up all the paper work indicating a certain payment and interest rate. Then after like a week and a half later they tell me that the bank won't finance me, even though my credit score was 720! They pulled the old "bait and switch" on me. They drew up new paperwork with a higher payment and higher interest rate and said if I didn't like it I could bring the car back.

This dealership sucks - They are a rip-off. Stick with the franchise dealerships, and not this rinky-dink business.
     
Read 9 RepliesAdd reply

User Replies:

Hugh_Jorgen on 2008-12-12:
This is becoming a popular ploy with some dealers. You might try contacting your own bank or credit union and seeing if you can get it financed through them - cut the dealer out entirely.
hubbard53 on 2008-12-12:
I would have just given the car back. This happened with the first new car I bought. I was stupid enough to say "OK". Then when I became a wise consumer I learned that this is a common tactic
cherpep on 2008-12-12:
What a sleazy tactic! I don't understand how they can do that, wasn't a contract signed prior to leaving with the car?
Anonymous on 2008-12-12:
This is a very old trick. It is called "tripping". They let you take the car home then , they can't find anyone to finance you on those terms. In the meantime, you may have traded in your old car and have gotten emotionally attached to the new one. They then offer a more expensive "deal" and if you turn it down they have been known to charge you a rental fee for the time that you had the new car.
Hugh_Jorgen on 2008-12-12:
Cherpep - what they do is slip in a piece of paper that basically says everything else you are signing that day is conditional, based on the ability for you to secure financing. Then when you suddenly don't qualify, that one document basically nullifies all the others.

Your best defense is to refuse to sign that document. Sure, you might have to wait a few days for the financing to be confirmed, but that's what they are counting on - you want that new car so bad you will take the chance rather than wait three days.
cherpep on 2008-12-12:
Ahhhh. Thanks, Hugh. I never heard of a dealer doing that. In my experience, we've always had the financing settled before taking the car. That would sound fishy to me from the get-go.
Aerocave on 2008-12-14:
Obtaining financing beforehand is a good idea, however, some customers push US to take the car that day. Some of the biggest problems with automotive finance right now is that banks and even credit unions have bought automotive loans very inconsistently...There is plenty of loans available, but a customer with a 720 credit score is not the "slam dunk" for approval that used to be the case...Yet you can have a 670 walk in the door and get that person approved no problem. The only pattern I see is that banks seem to be considering debt-to-income a higher priority than even payment history. And you can have a lot of debt but still be a 720 as long as you pay on the debt responsibly.

I'm guessing the dealer here "spot delivered" the vehicle without official credit approval after taking a look at the customer's credit bureau...and made a "call" based on of that. This normally happens on a Saturday or after "banking hours" and is definitely a risky decision on the dealer's part, especially with the current inconsistenties I mentioned above.

Cherpep, I've never heard of this being referred to as "tripping" (And I am very "up" on car dealer slang)...And true, the customer does become attached to the car and will typically just suck it up and keep it...its really just a poor decision on the manager's part in many cases then a "trick."
dontbuyakia on 2009-01-24:
Madam or Sir Evergreen Kia tried to pull this bait and switch on my daughter,we did return the vehicle in the time alloted, although the dealership was not happy, we still beat them at their own game.
FrankBank on 2009-03-07:
Orland Park is gone. New owners as of January 2009.
Close commentsAdd reply
Poor Customer Service!!!!!
Posted by on
ILLINOIS -- I have purchased 2 vehicles from them, 3 years apart, and I have to say, the customer service has diminished SEVERELY! I will not EVER go back. All they care about is the sale, and to them, the service ends there. They will ttell you anything you want to hear until you sign, then, you no longer exist in their eyes. All the promises they make to GET you to sign fly out the door the minute you do. DON'T BELIEVE A WORD! They come off charming and trustworthy, especially the owner, but DON'T BELIEVE IT! Luxury Motors WILL NOT stand behind the promises made by your salesman. If it is not in the car when you sign, forget about it. This will include manuals, navigation DVD's or CD's, keys, floormats, spare tires, tool kits, ANYTHING! DON'T BELIEVE THEM when they tell you it's locked in someones office, or it's at another location and they'll get it for you. Once they have your signature, IT'S OVER FOR THEM! As for their SERVICE DEPT., let's just say LOUSY!

DO NOT BUY ANY EXTENDED WARRANTIES from THEM! NOTHING is ever covered when you take the car back to them for service. They also tack on extra charges for exterior and interior coatings and try to hide it.... BAD, BAD, BAD business. The sticker price is not what you will pay! These add-ons, they say, are on every car and not included in the price! RUDE!

Luxury used to be a stand-up business, but GREED and STUPIDITY took over management here! STAY AWAY and go to a REPUTABLE dealership. They WILL honor Luxury pricing WITHOUT the add-ons and SLICK SALES PRACTICES. BUYER BEWARE!!!!!!!
     
Read 7 RepliesAdd reply

User Replies:

dan gordon on 2008-02-11:
I think your a little naive. If they are promising you things verbally you need to have them add that to the contract as an IOU. Every car I've bought recently gave me a separate sheet of things promised but weren't delivered when I took the car from them.
Aerocave on 2008-02-11:
You have not proven any wrong-doing on the part of the dealer with this post...these are just allegations with no facts...
wsilguy on 2008-02-12:
Thank you for the note... however. This was my second car purchased through them, the first transaction was great, and the dealership followed through with everything. I went back expecting the same level of service I had received in the past, and was disappointed to say the least! The extra charges my attorney advises ARE deceptive. These are for add-ons that I was advised were on EVERY car, however, I have been in contact with ANOTHER customer who DID NOT have these add-ons installed or added to the vehicle to their vehicle purchased 4 days prior to my purchase. Perhaps I was a bit "naive" in the fact that I expected the dealership to treat my recent purchase equal to that of my prior vehicle, but that is what building client relationships is supposed to be all about. the fact that my salesman LIED and promised what obviously could not be delivered may not be legally wrong, but morally, it is wrong.
The deceptive practice of adding charges for supposed services, options, etc. that may/may not have been added to the vehicle, well, the information has been forward to my law firm for review. We'll see.

LJS-Infiniti on 2008-07-14:
Which Luxury Motors?, there are a number of dealerships operated by them...
Anonymous on 2009-01-02:
luxurymotorssucks on 2009-01-02:
I can't agree more. I will NEVER buy another car again from Luxury Motors. I went to pick up my car and they had left it with only 15miles worth of gas in the tank. They didn't disclose that the CD player was broken (who brings cd's on a test drive), never gave me the second set of keys or DVD to the navigation system. I will make sure that anyone I know or meet will never do business with this company. Just the fact that I searched out a website to post my complaints should show how bad this company is. DO NOT DO BUSINESS WITH THEM. YOU WILL BE SORRY IF YOU DO!!!!
wsilguy on 2009-01-29:
Thanks for your comment! This is the same treatment I received. Hopefully this will stop other unsuspecting person from buying a car from them. Since my posting, I have tried, unsuccessfully, to deal with them regarding my "missing" items. More lies and more deception is all I received. After getting myself more fed-up, I traded the car to McGrath, who's customer service and commitment to service, I believe, to be second to none!
Close commentsAdd reply
Thank You So Much
Posted by on
BELLFLOWER, CALIFORNIA -- I bought my 2007 Dodge Charger RT back in April from these people and have been so pleased with what was sold to me. This was my first car purchase on my own and I felt that everything was explained to me thoroughly and I got the price that was offered online even though the sticker price on the car was more. The salesman that helped me was a great help and I felt very comfortable working with him.

Since April I have had no problems with my car and find myself loving my purchase more and more everyday! Definitely recommend this dealership if you are looking for a used car.
     
Read 1 RepliesAdd reply

User Replies:

Skye on 2010-12-30:
Nice review. Glad you are very happy with your vehicle and the service they provided your wife and yourself.
Close commentsAdd reply
Great Experience
Posted by on
DUMFRIES, VIRGINIA -- I would like to take a moment to let whomever know that my experience with the people at Global Select Auto was outstanding. In a world where customer service is a lost art, it was very refreshing to work with people where the customer service was AWESOME. I will recommend this dealership to all my friends and associates. I felt like the only person in the dealership as they paid close attention to me and my needs. Mr. Alex really did a very good job of educating me on the a to z of purchasing a car. He was very truthful and that was utmost important to me. He did not tell me what I wanted to hear but what I needed to hear which eventually turned in me getting what I needed, a nice car. The whole staff were very knowledgeable and very comforting. I, believe it or not, enjoyed this experience I had with purchasing my new vehicle. In the past, my experiences with dealership were not so good but Global Select Auto has given me hope that customer service is important, necessary, and alive. I am very appreciative to this group and will tell anyone who would listen. My prayer is that they never stop doing what they are doing and in the manner they are doing it. Mr. Alex you are awesome and you have an awesome team!!! I wish nothing but success to you all.

Thank you so much!!!
Debra Thompson
     
Read 0 RepliesAdd reply
Thanks
Posted by on
OHARE, ILLINOIS -- I brought in my 1999 911 Carrera for service in November 2009. The car needed a transmission rebuild. I had purchased the vehicle from Luxury Motors in November 2008 and bought an extended warranty on the car at the time of sale. The service department took care of everything. I did not have to pay anything for the repairs (which were approximately $5500). Vic in service worked with the warranty company and inspector to ensure that everything was covered. They also gave me a good deal on a clutch job while the transmission was out of the car.

I recommend the service department for any repairs. They made sure the money I paid for the extended warranty went to good use.
     
Read 1 RepliesAdd reply

User Replies:

Anonymous on 2010-01-14:
Love success stories! Bravo, Luxury Motors in Ohare, I'll.
Close commentsAdd reply
Refused to Refund for legally cancelled auto extended warranty
Posted by on
GREAT NECK -- On 06/06/08 I bought a 2007 BMW 328i with an extended warranty worth $2887.00 I cancelled the extended warranty on 06/24/09 because the car was traded-in for a new car at a new dealer. As off today Luxury Autos of Great Neck refuses to refund the proper prorated amount they need to give me back. The warranty provider, Guardian Warranty Corporation, has already refund the car dealer since August 17th/2009. However the dealer has kept this in secret they never have either call me or send any refund by mail Every time I call the dealer, the put me on hold, tell me that no one is available to take my call, hung up on me or just leave me on hold. The last time I called I was hung up on the line for an hour and twenty two minutes. I asked to speak to the office manager, they are not allow to give last names, so I was told, but he refuses to take my call.

Don't make the same expensive mistake...this is very true. Hate to say it but they are thieves.
     
Read 0 RepliesAdd reply
Luxury Motors Is Horrible
Posted by on
ORLAND PARK, ILLINOIS -- HORRIBLE!!!

I was calling around trying to get good deal on a specific car. I talked to a sales guy from Luxury Motors and told him basically how much money I had to offer. I told him to ask his boss if they would sell the car for that price. After being on hold for a while, they came back and agreed to the price. I flew into the city and drove about an hour to the location. When I got there, they changed their mind and said that they wouldn't sell it to me for the agreed upon price. RIDICULOUS! I eventually tried to negotiate and tried to meet the guy half way on our two prices, especially since I had flown into the city and wasted a trip. He basically said he wouldn't do it, and walked away from me, as if I wasn't there anymore. Plus, its not like we're talking about a huge difference in money. The car was being sold for 27k and they originally agreed with 25k. I finally asked to meet half way at 26k.

BAD SERVICE!!! DO NOT GO TO LUXURY MOTORS!
     
Read 1 RepliesAdd reply

User Replies:

luxurymotorssucks on 2009-01-02:
DO NOT DO BUSINESS WITH THEM. YOU WILL BE SORRY IF YOU DO!!!! They did the same thing to me. I drove over 3 hours to go pick up the car and when I got there they refused to sell it to me for the price we agreed upon. They added on the "laser etch to the glass fee" and extended warranty. Needless to say I didn't pay for those two things. They also tried to force me to finance through them. I had cash in hand (actually a bank certified check) and for some reason they still wanted me to fill out a credit request even though I had already signed all of the paperwork to purchase the car. I refused to give them my personal information and they stated that they had to have it for all customers and if I didn't fill it out they were not going to let me leave with my car. I tossed the keys back and told them to take it! Eventually they allowed me to leave with my car without giving them my SS# or financial information. This place is horrible!!!!!! I felt so dirty after dealing with them I had to go strait home and take a shower! BUYER BEWARE!!!!!!
Close commentsAdd reply
Outstanding Work
Posted by on
NEW YORK -- I had recently purchased an M3 through them and it seems to be the nicest car I had ever driven. This car has it all and the price was great. If you are looking for a car this is the place to be. There employees are wonderful and helpful in all ways. Don't miss out on this dealership.
     
Read 1 RepliesAdd reply

User Replies:

Alain on 2010-10-28:
What was the price for the BMW M3?
Close commentsAdd reply
They Are A Fraud
Posted by on
I bought a used Rolls from them and had nothing but problems, including finding out that the vehicle had water damage which was not disclosed. I spent thousands on the electrical system before getting rid of it. I then bought a Viper with 300 miles on it and found out it was also wrecked and Joe the owner tried to say that I did it.

Stay away from them as they are known to sell cars that have been wrecked and not disclose it.
     
Read 2 RepliesAdd reply

User Replies:

Anonymous on 2008-07-13:
So after you found out the Rolls had undisclosed water damage, why did you purchase another vehicle from them? You failed to heed your own warning.
Soaring Consumer on 2009-06-27:
Hmmm DRT do you work for this company or have any association with them in any way? I wouldn't see any other reason to register just to comment in this old review.
Close commentsAdd reply
Terrible Customer Service
Posted by on
DOWNERS GROVE, ILLINOIS -- These guys are great--until you buy. Don't expect them to follow through on any action item you discussed. They were two days late delivering my car. I had to call a dozen times to get the manual they promised me. I paid cash in full and I still have not seen the title.

Take their web price and go to a traditional dealer.
     
Read 3 RepliesAdd reply

User Replies:

Slimjim on 2007-12-17:
A little while ago there was a rash of complaints about them here..followed by some suspect "happy buyers".
luxurymotorssucks on 2009-01-02:
Do NOT buy from Luxury Motors!!!!!! Remember that only a small percentage research the company they do business with BEFORE they buy a car. Do yourself and all of your friends a favor and tell everyone you know not to buy from them.
FrankBank on 2009-03-07:
New owners as of the beginning of 2009. Things are changing for the better.
Close commentsAdd reply
Top of Page | Next Page >