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Fact / Statement Discrepancies
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHESAPEAKE, VIRGINIA -- Maaco was told to replace front bumper, front side/door driver panels, replace light and horn. Maaco gave estimate of 17 hours to fix. Car left first thing on Friday morning. Called Tuesday afternoon. Jeff said they didn't work on Sat/Sun & needed 2 days. Rental car extended to Wed. Jeff said "only needed to be painted, ready Thursday morning".

No phone calls made to them, turned in rental car & went over to Maaco Thursday afternoon almost closing. Brian stated "wouldn't be ready until Friday afternoon". Stated calling me. No phone calls were received at home as claimed by Brian. How many "problems" can crop up when you can't paint 3 panels on a car? Why was there no entry of any phone call from Maaco, nor did they return the calls of my insurance company, as told?

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Auto Paint Job
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLINT, MICHIGAN -- Took car in for a paint job after we completed body repair ourselves. Paid extra for sand and seal to have a better paint job done. Car came out with air bubbles, runs in the paint and dirt stuck in paint. Car looks terrible and to top it off we now have a dent where we didn't have one before.

Contacted manager and he agreed to look at it. We took it back and he blamed us for the air bubbles, crap in paint etc. He agreed to see what he could do to correct it but only touched a few spots, left the rest and said that's the best he could do. Car still looks like crap and paint is so thin that if we try wet sanding it, we could take off all the paint. I would not recommend this business to anyone ever.

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Auto Repair
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROCK HILL, SOUTH CAROLINA -- I am watching Undercover Boss right now with the President Jose Costa. If he really knew how their shops operated he would fire half of his employees. My car was so screwed up so bad I had to go back several times, confront everyone to get what was supposed to be done. Outside were screws on the L quarter panel, clearly visible. No buffing, my car was filthy and all my gas was gone.

I was really livid. It shows men will take advantage. I had to MAKE THEM FIX these items. I drove from NC each time. This shop is on Cherry Rd in Rock Hill, SC. Never take your auto there. I could have done a better job blind. Oh yes, they got their check and I got screwed. Thank you Maaco for your sorry service, lies, cutting corners and improper repair. I hope Mr President knows this shop needs an overhaul in more than one way.

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Don't Ever Use Maaco Unless You Don't Care
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FT WORTH, TEXAS -- I took my car in and was greeted by Justin. I explained to him that I wanted the best paint job they had with a warranty. I paid for the premium job and was told it would take 4 days. I rented a car and then was told my car still was not finished. I went back after a week, and instantly saw bubbles in my paint.

They had promised to completely strip my car but it was very obvious they hadn't. I could see where my original paint had peeled. I had stripes painted on (Mustang) and they were uneven! When I opened my trunk they had not even bothered to paint my bumper. I had asked for decals to be ordered and applied and Justin told me they were discontinued.

After a 30 second (no exaggeration) Internet search I found and ordered them. Justin promised it would all be fixed and shook his head when we showed him the bumper. He said it would be fixed if I could bring it back and it would take 3 days. It took over a week with a new excuse every single day finally went to pick it up and the first thing I did was open the trunk and guess what? They still had not painted the bumper.

I paid for their most expensive paint job and this is what I get? RUN do not go to this, or any, Maaco. Their reputation is awful and now I know why. If you go to this Maaco especially, after reading this review you get what you deserve.

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Bad Paint Job Didn't Get What We Paid For
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CLACKAMAS, OREGON -- Went to have 1990 Eagle Talon repainted. Paid for sand out, minor ding removal, paint and CLEAR COAT. The sale price jumped to over $800. Included in that price was over $250 for clear coat. First they sanded over the tail lights so they are all scratched. Upon picking up the car the Shop owner cautioned us not to take it through car wash because some part might come off. Truth was if we had taken it through car wash we would have quickly realized there was no clear coat.

The result is that we now have a faded oxidized paint job and the car looks nearly as bad as it did before the paint job. Don't trust this place. Besides the owner tried to hit on both my sister and I. Paid in cash but he had no change so we had to buy additional products instead - car soap, microfiber cloths. $800 plus for a paint job that lasted 18 months. RIP OFF, DISHONEST.

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Auto Repair
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RICHMOND, CALIFORNIA -- I brought my 1999 BMW 528i in for a minor hood repair, bumper replacement and paint on a Monday. "You will have it back by Friday" was the promise. Two and a half weeks later I finally got the car back, with many new repairs to do on my own.

When they removed the bumper they literally tore the license plate holder from bumper then told me the clips had always been broken. Not! When they repaired the hood, once again they tore the grill out breaking all the clips and once again I was told it was always like that. Not! When I reached down to adjust the seat they no longer worked. The plastic molding that holds the buttons had been torn from the seat disconnecting the plug. Once again I was told it was always like that. Wrong!

On the Sunday before I brought the car in the seat control stopped working, common in this car, I removed the screw and snap in button, reconnected the plug and put it back together. It was in one piece!! I have found 5 screws and buttons lying on the floor and am still trying to find where they came from. I guess their motto is "if you don't know how to remove it, rip it out. If you have left over parts leave them on the floor." And last of all, "Denial is the only answer."

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Waco TX Rude Maaco Manager
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WACO, TEXAS -- I went for a quote for my BMW M3 to Maaco at the Waco TX location. The manager quoted me and for the whole job $900.00 to take out the front bumper and paint it. Since the price was very steep for what I needed we agreed I would bring him the bumper out of the car so it would be cheaper and get a new quote. So I took out the bumper and brought it to the manager.

He was very rude and told me I was wasting his time. He would do me the quote but it was worthless. He quoted me $800.00. By the way, the bumper had no tears and was not broken, just needed to be repainted (polyurethane) but $800.00 for paint only on an unbroken bumper that is ridiculous. He is rude and not helping attitude was unacceptable.

I have been a Maaco customer for years at Fayetteville NC, and Killeen TX and always had excellent reviews and very pleased. My last paint job I had was at Killeen TX where I had my black BMW M3 change color to an Inca Orange. It turn out so great that before I took the car the employees there took pictures. Everywhere I go I get great compliments of the paint job done at Killeen. People even ask me if they can take pictures of my car since it looks awesome. But this place at Waco is the worse. I hope the corporate offices read this note. It is unfortunate that a company with such reputation has one of their franchises giving such bad service.

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Abusive Store Manager, Poor Quality Ambassador-Level Paint Job
By -

PEABODY, MASSACHUSETTS -- What occurred is this: Maaco store #1682, Peabody, Massachusetts offers three or four levels of paint job, with various names like (to the best of my recollection): Emperor, Presidential, Supreme, Ambassador. I ordered the Ambassador, which is the least expensive, but which is in fact an offered paint job. I understood that it was to be only one layer of paint, without extra protective coatings added. They explain the Ambassador as an all-in-one single coat paint job which has paint and some protective portion mixed in.

I had a subcontractor working for me who was going to be adding extra layers of "clear coat", so I did not need or want the more expensive levels which would be doing just that. My subcontractor detail person had done the body work and I wasn't holding Maaco store #1682, Peabody, Massachusetts in any way responsible for any of the under-layers or bodywork, I just wanted to have the car painted. My guy had prepped the car, and Maaco store #1682, Peabody, Massachusetts did whatever minor work they had to do in order to paint it.

This we endeavored to do October 5, 2007. In fact the car was painted my desired color silver. There are problems with the paint job however. There is a distinct "mottling" appearance (basically you can see the air-brush's strokes, like tiger stripes) at various parts of the car in particular at the trunk, but seen at certain places along the sides. There are bunchings-up of the paint at area spots on the car. These appear like "milk mustaches", for instance along the vertical edges of the doors.

Their detail work was very poor: they let paint spray into the well under the front hood, near the windshield wipers. Paint sprayed onto other parts that aren't supposed to be painted. They painted the windshield-spray-nozzles. There were paint drippings along the wide horizontal silver logo at the back of the trunk.

Maaco store #1682, Peabody, Massachusetts' behavior thereafter was reprehensible. My detail man brought the car back on the first available business day of the very next week, October 11, 2007. He was treated in for a paint you a a brutal fashion: the manager was staying in his office, and refused to come out and look at the car. He said through a worker to bring the car back in two weeks to look at it. This store is some 15 miles from my office and it is a bit of a burden to have to bring it in the first place.

My detail man called me up on his cell phone to tell me the situation that car could not be looked at. I spoke with the store's manager, and I have never, seriously, had any business person scream and yell at me on the telephone such as he did that day. He said that I was a "cheap (**)!", and he said he couldn't "believe a doctor would ever order such a cheap paint job". I pointed out that it was one that he and Maaco offered. If it is such a bad paint job choice, then perhaps they shouldn't offer it in the first place.

He said he had a bad knee and didn't want to get up out of his chair to go look at the car. I recommended that he send his best assistant to look at the car and make an assessment, given that we had spent the time, half hour - 45 minutes to drive it up there through traffic. He started saying how he hates (all) doctors, and doctors don't deserve to be treated well themselves (I couldn't figure out what he was talking about, I had never had any dealings with him previously).

He cursed, grumbled, hung up the phone on me saying that he himself would look at it. I didn't hear back from him that day, but my detail man says that he came storming out of the office cursing and ranting and physically pushed him to the side, causing him to stumble. The store's manager repeatedly cursed at "that cheap ** doctor".

The store's manager (despite his supposed "bad knee"), then got down (literally) on his own hands and knees and in theatrical fashion "begged" my detail man, "Please let me give that "cheap ** doctor" a free paint job". He then was bowing and trying (theatrically) to kiss my guy's feet. My detail man was laughed at by workers working on the street nearby, and felt humiliated. The store's manager then told my guy to "right now get out of here".

The situation was ludicrous!!! My detail man called the local police afterwards and was shaken up physically and emotionally. He refuses to go back there and deal with the store's manager. Separately he has dealt with an assistant **, from whom he bought touch up paint at separate price, some $40 or so. Additionally this touch up paint is not the color on the car.

My detail man's assessment is that likely when they did the "Ambassador" paint job, they significantly watered down the paint, thus the touch up paint is so much darker. This has caused additional problems because we have tried to fix some of the "bubbles" (of their poor paint job). These now looks like blemishes, given the different color of the touch up paint.

I called the national Maaco office and dealt with somebody in their service/customer relations department: **. We have had more than a half dozen telephone calls back and forth to try to mediate the situation. Ultimately we have not gotten very far. The store's manager made some excuses about his mother's having been in the hospital, as his reason for hating doctors. He says that he will repaint (only) the trunk. This is not adequate. I have already spent money to clear-coat the car (hoping to see some improvement in the mottled color effect, and to protect the paint job such as I have) and would have to do that all over again (at considerable expense).

There are problems at various parts of the car and the whole car needs to be repainted. I don't feel comfortable going back to his store and Maaco is not able to transfer any possible credit I might have at his store anywhere else. They refuse to go any further with this case. I think that the money I spent here should be rescinded, come back to me, so that I can put it towards a decent paying job somewhere else. I think also Maaco shouldn't intimate that the Ambassador is in fact a paint job; conversely they could name it something less important-sounding and more realistic such as the "blind man's special" (no offense to blind people of course).

I think that I have done due diligence here, trying to work through Maaco's own channels, and have taken far more abuse and disrespect than any man deserves, let alone somebody who innocently just wanted to have a simple paint job. Same goes for my detail man. I would like to close out this bad chapter and have my money refunded. I don't think that his behavior which borders on the criminal should be justified by a payment via Bank of America. I can't, honestly, think of a less professional individual than the store's manager, and less professional actions than he brought about.

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Bad Paint Job
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORTH LAS VEGAS, NEVADA -- Me The,,,Customer not satisfied with MAACO PAINT JOB,,East Craig Road Las Vegas,,Nv, looks like they prepped parts of my truck and the parts they didn't prep shows in the finish results,, my tailgate finish is dull not shinny like the rest of the truck,, possibly ran low on paint in the sprayer GUN,,,,the right fender of the truck shows several nicks and Pitts that should of been easily addressed before painting, this type of prep work was listed in the procedure,, they just ignored it and or overlooked it,,,no prep at all ,,,the other side of the truck is beautiful,,,,, I complained before taking delivery ,,Robert at the front counter,,refused listen or to understand my concerns ,, I called Maaco Customer Service Number,,,USELESS,,,,,,,,,,so I understand it's you get what you pay for,,, but it's my money and I'm not completely satisfied,, they painted over simple nicks and blemishes and it now stands out after the paint job has dried ,, I believe they take in to many jobs at once, and not sending out quality work,,making you car stay in there shop longer than necessary frustrating the customer ,,go to a different paint shop for better results,, or I could of painted it myself and got better results,,,,maybe it's because I asked for a Senior Discount!!!πŸ‘ŽπŸΌπŸ‘ŽπŸΌπŸ‘ŽπŸΌπŸ‘ŽπŸΌπŸ‘ŽπŸΌ5 Thumbs Down

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Took My Car in for Minor Repairs Came Out With More Damage Then I Went in With
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GLEN BURNIE, MARYLAND -- I took my 2019 car with 2068 miles on it to Maaco in Glen Burnie on Azar Dr. for minor scratch damage. I got my car back I have excess paint spray on the windshield on and on both passenger side windows. On the trunk and roof I have tape lines and excess paint spray. I also have paint spray run off on both driver-side doors. Now my roof my trunk and both passenger side doors need to be painted. Do not go to MAACO IN GLEN BURNIE. THEY SHOULD NOT BE ALLOWED TO OPERATE A BUSINESS. IF I COULD I WOULD GIVE A NEGATIVE 10 RATING!

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Maaco Rating:
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2.4 out of 5, based on 61 ratings and
183 reviews & complaints.
Contact Information:
Maaco
381 Brooks Rd.
King of Prussia, PA 19406
1-800-523-1180 (ph)
610-337-6113 (fax)
www.maaco.com
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