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WARNING!!!!
Posted by on
Rating: 1/51
NEWNAN, GEORGIA -- WARNING!!!!!!!
DO NOT TAKE ANYTHING TO THESE PEOPLE!!! We took out daughters Camaro to be painted and they did NOTHING they told us prior to paint that they would do. There was crazing in her bumper that they assured us they would sand and fill with putty. All they did was spray over the crazing. There were small chips in the original paint that we were told would be sanded, they painted over the chips also. There was a spot on the rear quarter panel that needed attention and we were ASSURED before painting it would be taken care of, it was just painted over. There are about a hundred other things on the car treated the same way, ignored and painted over. Now all of this would be bad enough, but when we questioned them why they didn't do as they said they would, the owner and the person who sprays the cars blew up and became so unstable that I was in fear for our safety. The owner inparticular became enraged and was screaming!! He stated that my daughters car was "junk" and "the best thing about the car was the paint job on it". My jaw was on the floor. I have never in my 44 years EVER been treated like that by a company. I was in SHOCK! My husband simply questioned why certain things were not taken care of as agreed and both of the Maaco workers went ballistic!! I do not have the words to describe how insane and psychotic they were acting. My husband and I told them we would come and get the car the following day because we just wanted to get the hell out of there. We jumped in my car to leave and as we were getting in my car the two Maaco workers (one being the OWNER!) were up on my husbands passenger door still screaming insults at him! I thought for a moment they may try to keep him from closing his door in an effort to keep us from getting away. This was the most surreal experience I have ever had, I am still in shock! I seriously contemplated asking a police officer to accompany us to pick the car up today, but my husband assured me it would be okay. Can you imagine what would have happened if we had sent our 21 year old daughter to get the car and SHE questioned them about the shoddy work?
We got my daughters car home safely and now I must warn others. These people are liars and mentally unstable. DO NOT put yourself or any of your loved ones in their path.
     
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Kris10 on 07/06/2012:
find out if this store is corporate. If so, file a complaint with the head office and the BBB. The main office doesn't like that kind of bad press and would get on them to fix things. That said, you might want to get a quote on what it would cost to have this all fixed and take them to small claims court.
trmn8r on 07/06/2012:
It doesn't surprise me that Maaco would just paint over all the defects, but they shouldn't tell you about all the wonderful prep work they aren't going to do, and lead you to believe you are getting a quality paint job.
WOW on 01/03/2013:
Those two would be picking the but's up off the pavement in Texas!!! I can assure you that. Like you I have a Daughter and live in Texas and here to Business is slow everywhere so they try and Nickel and Dime me to Death. It really makes me sick. And if you get any kind of Warranty they always say it's VOIDED due to this or that just happened to me at a Brake shop that offer's a Lifetime Warranty. That such BS they just want your Money! Do not do it. These places are well known Franchise's. I came across your comment. I was getting ready to take my Daughter's car to Macco and hour away and yes now I'm so affarid of getting ripped off. Right now Macco is running a TV ad something about the $600.00 paint job anyway I called the Lady I spoke to said she didn't have a clue. I just saw the TV ad on 1/2/2013!! Really!! So no they will not get my Business. Thank goodness your Husband was there no telling what would of happened. So sorry that happened to ya'll.
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Maaco: You'd better have insurance!
Posted on
PUYALLUP, WASHINGTON -- This October, I brought my vehicle to Puyallup Maaco for a paint job. When I picked up my vehicle a couple of days later, I immediately noticed the roof of my vehicle was damaged. I went in for a closer look and became furious at what I found. There are three roof rack rails on my vehicle. The middle one was pushed back and had torn the roof rail;made of metal. This prevented the middle doors from being opened fully without problem. It was apparent that when they were painting the roof, they hit the middle bar with some tool quite hard and damaged it. I then became very concerned and mad and examined the rest of my vehicle. The windows on my vehicle had additional pitted marks from something that were completely new. Meaning, they were not there prior to me dropping off my vehicle. These pitted pawk marks were scattered over a total of four of the windows on each side of my vehicle. They made the brand new window tinting I just had done one day prior to dropping off my vehicle at Maaco, totally ruined. It was very obvious and clear that these marks/pit marks, were new and HAD to be caused from Maaco. The reason I KNOW this is that I literally just had the windows tinted that prior day and they were smooth and perfect and in new condition. The man who tinted them could testify to this fact by the way.

Lastly, as far as prooving how the roof rail (only the middle one) could have been damaged is very clear. There is no way I could have done it as anything a driver would have done would have damaged the front row;not the middle. The doors have opened without the obvious disruption of the bent metal prior to going to Maaco. Also, I happen to have a receipt from a mechanic who installed the roof rack only this summer, and it was in PERFECT condition. Meaning, there was no bent metal and the rails were aligned of course;not bent. So, at that point, I went into the store and simply asked. Do you have anything you want to tell me about any damage you caused to the roof and windows of my vehicle? They all in unisen replied " you probably just didn't notice it when you dropped it off." They were all covering each other in order to not be sued. I was horrified and realized what a bunch of snakes they are and that they scammed me.

I since then, had to get the problems corrected. It cost me $3,000. to get it fixed and took a full week with the use of a rental which adds hundreds to the cost. I believe that they know what they did and will attempt to put this information on the internet 'reviews' websites. They are a threat to the public and they should have this statement marked to their name. They will continue to not accept responsibility and deny their actions. But fortunatley for me, I have direct proof of recent work on those very areas and prooves that they are the ones at fault.
     
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Alain on 11/06/2011:
Since its all ready repaired, about the best thing you can do is file an official complaint with the state at http://www.atg.wa.gov/FileAComplaint.aspx and at http://www.ftc.gov/bcp/index.shtml
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Do not go to Maaco
Posted by on
MARTINEZ, GEORGIA -- If nothing else is taken from this review..please just know that "you get what you pay for". My expirience with Maaco was totally awful. My 2009 Toyota Camery was damaged by a tree that had been struck by lighting. I had a few scratches and one small dent on my passenger side of the car. I went to Maaco for an estimate. They told me that it would be an easy fix and would only take a day. They took me in the back of the shop to show me some of their work..which I now realize was not their work.. and everything looked good. So I brought my car down on a Monday at 8 am ...they said they would call me at lunch time to come get the car. I work so I told them I would be there before they closed that day. My car was damaged in my work parking lot. I told the manager that I work for an extremely large company and that a lot of people saw what happened to my car and that he would probably get a lot of business from them if they did a good job for the price they were charging. He said that would be great and that he would make sure that the job was done right and that I will not be able to even tell that the damage had been done. Well...first of all I did not get a call during luch time... I get off work at 5 and go down to get my car...surprise!! It was not done all the way...but they let me see the progress which was awful to say the least. It has the "orange peel" look and had bubbles...I asked the guy if those would go away once the car was finished and he assured me that it would go away. So I'm happy at this point. The next day after work I go to pick up the car...when I get there the paint job from the day before was still on the car. I asked the manager to come take a look at the paint (which he said he had not seen funny how he cared so much to make sure the job was done right being as I told him I would recommed him to my coworkers ) and when he came out he acted astonished. I asked him if he would be satisfied with this type of paint job on his car. He said "no I would not" he was very apoligetic and said he was going to make his people work overtime with no pay and take money out of their paychecks for what they did! ( how dramatic) so reluctantly I left may car again. The next day I come to get my car...the spot was fixed that I complained about but I had extra paint all over the interior of my car and on my keys that I stick into my ignition to start the car ....white dust all over the interior of my car and overspray on my key locks on the doors and on my side mirror. Because the shop was closing that day and the manager was not there I had to take the car as is. I called the next day to speak to the manager who conviently was not available...the guy said the manager would call me back asap I called back a few hours later and the manager still was not available. So finally the last time I called the manager picks up! I advised him of the problems and also expressed to him that he would not get a recommendation from me for any work and I also advised him that he treated my car like it was a piece of junk and just did what ever they wanted to it. Again the manager was apologetic and said that if I bring the car back again he would PERSONALLY hand detail the car for me. At this point I advised him that he will never touch my car again. Please if you are thinking about using Maaco make sure that you don't care how your car comes out on the outside or the inside.
     
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trmn8r on 04/12/2011:
This review reminded me of another, from a month ago, of a Maaco in Plano, TX.
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Rather Miserable Experience
Posted by on
HAYWARD -- I don't have much time, so I'll attempt to make a short story out of what was a long and frustrating experience.

I have a 1996 Buick Regal 2 door coupe. I've had it for about 2 years now and decided it was time to sell it and move on. Problem was, I bought the car with large paint chips mission on both the hood, driver door, and rear panel. If you've sold cars before, you know something like that can make for a very slow sale. I decided to repaint the car, did a little research, and figured an inexpensive ( $300-500 ) Maaco package would do the trick.

I picked up a friend and we headed down to National Ave. My buddy lives nearby and we planned to walk to his house in the case that I left my car with Maaco that afternoon, and he would then give me a ride home. When we arrived at the shop, a young lady helped us out. She took a look at the car, I told her what I wanted, and I was told "It'll be $229 for the Supreme prep. package and $249 for the Ambassador paint package, so it'll be..like...$600" The supreme prep. package states that the car will be sanded and any chips repaired. I was rather confused by the pricing, but carried on. She said that if I left it with them that evening( Monday ), that it would be ready on Wednesday, Thursday at the latest, which seemed suuuuper quick to me. Anyway, I said thank you and told her I'd be in touch. My friend and I went back to his house, and I decided that instead of talking myself out of it and procrastinating any longer that I was going to drop my car off at Maaco that evening and just get the show on the road, I was motivated to sell my car quickly.

We headED back to Maaco, my friend followed in his car behind me. The manager/owner David was there this time, so I spoke with him. I told him what I wanted, and the young lady that helped me earlier that afternoon blurted out "I told him $600." After a bunch of detailed explanations and instructions for the car, he wrote up a receipt that included a fee of $120 for 'extra sanding', which brought the total to a nice round $600 before tax. I started to get a little anxious, and eventually just left the car with them, and got a ride home from my buddy. Now I dropped the car off about 15 to 20 minutes before closing, that's when we finished negotiations and were physically leaving the shop. When I got home and thought things over, while looking at my receipt, I decided to call Maaco and leave a message, and ask them to postpone work on the car until I could come down and clear a few things up. I figured they would get the message early the next morning, and put the car aside until I could head down there and talk things out. I got a call that morning and was told they had already started working on the car. So... so much for clearing things up first.

After a few calls, I got ahold of David. He explained to me that the charge for extra sanding was for the chips in the paint, which I assumed would be included in the Supreme prep. package. Sigh.. OK. He told me that my car would be ready on Friday. I asked if I should give them a call Friday afternoon. He insisted that there was no need, and that they'd contact me as soon as it was ready. He was polite about the whole thing, so we ended the call peacefully.

Friday rolled around. I woke up. It was raining. Automatically I expected a call from Maaco informing me that they would need more time with the car, due to the moisture and what not. That wouldn't have bothered me, totally understandable, and I would actually appreciate that they would want to keep my car the extra couple days to ensure the job was done right. What bothered me, is that I never received a call/voicemail/anything from them on Friday. A bit aggravated, I decided that I would give them all of Saturday as well, a 2nd chance, if you will. Saturday drags by, no phone call. Sunday they are closed. I called and left a message for them explaining the situation, while emphasizing my concern. Once again, I figured they'd get the message Monday morning, and give me a call right away with some sort of status update. Monday afternoon rolls around, still no phone call. Screw this, I'm going to call them and see what the hell is going on.

I called, and talked to the receptionist. She was a nice lady. I told her the situation, and she seemed rather confused. She put me on hold and went to find out what was going on with my car. A minute later she got back on the phone and told me that my car was ready. I was a little caught off guard. I replied "Oh...I'm really sorry, am I late picking it up? I didn't know." My attempt was in hopes of tricking her into telling me how long the car had been ready for, without sounding aggressive and provoking her into lying to me. She said "Oh no it's OK don't worry, the car has been ready since Friday but don't even worry about it." Wow. So it was ready Friday, and I didn't get a call all weekend, AND didn't even get a call back after I had CALLED THEM to see if my car was ready or not, and having to call AGAIN to finally find out. I didn't get loud with her and was not impolite, I simply told her thank you and that I'd be there shortly to pick up my car.

My friend picked me up and we drove down to Maaco. When I asked for my car, she didn't know where the keys or the receipt were. She showed me the keybox, and asked "Are any of those yours?" None of them were. We waited in the lobby while she went in back to figure things out. A dude came out and asked me what type of car it was and then went around back to look for it. Nobody could find it, not to mention my keys were still missing. David the owner had taken off for the day. They decide my car might be in the storage area they have, which is locked up. After all of this and about 15 minutes of waiting, they finally found my car, and my keys. They take me in back to check my car out. It's still dusty, inside and out. There's overspray ALL over the place. Grille, weatherstripping, tires, panel lights, ANDDD they painted over the trunk lock. I was super frustrated, and although the proper way of handling it would be to leave my car there and wait to speak to David about the flaws in the work they did, I made my mind up that I was taking my car home that night. I needed transportation, and couldn't wait any longer. I took pictures of the flaws with my camera phone and left a note to David listing the errors, and that I intended on returning with the car tomorrow afternoon.

The next day, I head down to Maaco. David is there, he apologizes up and down and ensures me that they will correct their work and that the car would be done the next day by 11 AM. I ask "Are you sure about that? 11 AM seems kind of early, can you meet that deadline?" He insists that they've got it covered.

The next day, 11 AM passed and no phone call. I gave them until 2:30 that afternoon to call me and they never did. I had my buddy pick me up and we headed down to Maaco...again. Like deja vu, we got there and everybody seemed surprised. As if I showed up way too early, or as if they had no idea what car I was talking about. A man eventually came out and explained they needed more time to fix the flaws. Even more frustrated, I manage to politely say "OK. Thank you.", while my friend had to drop me back off at home. Before closing time, they called me and my car was ready. AGAIN, back to Maaco. We got there and the car was dusty inside and out, once again. On top of that, HALF the flaws weren't even fixed!!!! I was absolutely done with that place, I didn't even want the rest of the flaws fixed. S***, I didn't even want my car around them anymore.

Although the staff was overall friendly, they were sloppy, totally unprofessional, and did horrible work.



NOT. RECOMMENDED.
     
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Anonymous on 12/16/2009:
She told you roughly $600, it was roughly $600. She said it was ready Friday, but what time Friday? And they started early?

I do part time work for a roofer and my sister keeps books for a mechanic, and let me tell you those guys get there HOURS before we do. When we get in about 8 or 9 to open the office, the guys have been working 2-3 hours already. I leave before they do.

On Friday near closing, anything completed or near will be left for the following Monday. It is possible that the receptionist had not gotten to you yet when you called.

So you got the paint job car at the price you wanted. You are making a mountain out of a molehill.
Anonymous on 12/16/2009:
My father used to work for MAACO. I would never use their paint. My father said that when people would come in there for a paint job, weather it was the basic or premium, all the cars got the same exact paint job weather it was the basic package or premium.....MAACO paint service is half the price of what other companies would have charged you. If you would have gone to an automotive place to get the car painted, it probably would have cost you twice what you paid, around 1200.
redmx3racer on 12/16/2009:
Personally, I don't know if I'd invest $600 in a car that probably only books for 2-3K, unless I was going to keep it.
Read whatever literature they gave you, or maybe visit the website. Although you paid extra for the prep work, sometimes at Maaco the prep work does not include taping off the car-trim, door handles, wheels etc. Tney probably did not paint the door jams either.
I've had good luck with Maaco in the past, as have others I know-but you have to be careful. $300 for a paint job is not going to get you much in the way of perfection.
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Abusive store manager, poor quality ambassador-level paint job
Posted by on
PEABODY, MASSACHUSETTS -- What occurred is this: Maaco store #1682, Peabody, Massachusetts offers three or four levels of paint job, with various names like (to the best of my recollection): Emperor, presidential, supreme, Ambassador. I ordered the Ambassador, which is the least expensive, but which is in fact an offered paint job. I understood that it was to be only one layer of paint, without extra protective coatings added. They explain the Ambassador as an all-in-one single coat paint job which has paint and some protective portion mixed in.

I had a subcontractor working for me who was going to be adding extra layers of "clearcoat", so I did not need or want the more expensive levels which would be doing just that. My subcontractor detail person had done the body work and I wasn't holding Maaco store #1682, Peabody, Massachusetts in any way responsible for any of the under-layers or bodywork, I just wanted to have the car painted. My guy had prepped the car, and Maaco store #1682, Peabody, Massachusetts did whatever minor work they had to do in order to paint it.

This we endeavored to do October 5, 2007. In fact the car was painted my desired color silver. There are problems with the paint job however. There is a distinct "mottling"-appearance (basically you can see the air-brush's strokes, like tiger stripes) at various parts of the car in particular at the trunk, but seen at certain places along the sides. There are bunchings-up of the paint at area spots on the car. These appear like "milk mustaches", for instance along the vertical edges of the doors. Their detail work was very poor: they let paint spray into the well under the front hood, near the windshield wipers. Paint sprayed onto other parts that aren't supposed to be painted. They painted the windshield-spray-nozzles. There were paint drippings along the wide horizontal silver logo at the back of the trunk.

Maaco store #1682, Peabody, Massachusetts' behavior thereafter was reprehensible. My detail man brought the car back on the first available business day of the very next week, October 11, 2007. He was treated in for a paint you a a brutal fashion: the manager was staying in his office, and refused to come out and look at the car. He said through a worker, to bring the car back in two weeks to look at it. This store is some 15 miles from my office and it is a bit of a burden to have to bring it in the first place. My detail man called me up on his cell phone to tell me the situation that car could not be looked at. I spoke with the store's manager, and I have never, seriously, had any business person scream and yell at me on the telephone such as he did that day. He said that I was a "cheap (**)!", and he said he couldn't "believe a doctor would ever order such a cheap paint job". I pointed out that it was one that he and Maaco offered. If it is such a bad paint job choice,then perhaps they shouldn't offer it in the first place.

He said he had a bad knee and didn't want to get up out of his chair to go look at the car. I recommended that he send his best assistant to look at the car and make an assessment, given that we had spent the time, half hour - 45 minutes to drive it up there through traffic. He started saying how he hates (all) doctors, and doctors don't deserve to be treated well themselves (I couldn't figure out what he was talking about, I had never had any dealings with him previously).

He cursed, grumbled, hung up the phone on me saying that he himself would look at it. I didn't hear back from him that day, but my detail man says that he came storming out of the office cursing and ranting and physically pushed him to the side, causing him to stumble. the store's manager repeatedly cursed at "that cheap *&^% doctor".

the store's manager (despite his supposed "bad knee"), then got down (literally) on his own hands and knees and in theatrical fashion "begged" my detail man "Please let me give that "cheap *&^% doctor" a free paint job". He then was bowing and trying (theatrically) to kiss my guy's feet. My detail man was laughed at by workers working on the street nearby, and felt humiliated. the store's manager then told my guy to "right now get out of here".

The situation was ludicrous!!! My detail man called the local police afterwards and was shaken up physically and emotionally. He refuses to go back there and deal with the store's manager. Separately he has dealt with an assistant Carlos, from whom he bought touch up paint at separate price, some $40 or so. Additionally this touch up paint is not the color on the car. My detail man's assessment is that likely when they did the "Ambassador" paint job they significantly watered down the paint, thus the touch up paint is so much darker. This has caused additional problems because we have tried to fix some of the "bubbles" (of their poor paint job). These now looks like blemishes, given the different color of the touch up paint.

I called the national Maaco office and dealt with somebody in their service/customer relations department: Marilyn. We have had more than a half dozen telephone calls back and forth to try to mediate the situation. Ultimately we have not gotten very far. the store's manager made some excuses about his mother's having been in the hospital, as his reason for hating doctors. He says that he will repaint (only) the trunk. This is not adequate. I have already spent money to clearcoat the car (hoping to see some improvement in the mottled color effect, and to protect the paint job such as I have) and would have to do that all over again (at considerable expense).

There are problems at various parts of the car and the whole car needs to be repainted. I don't feel comfortable going back to his store and Maaco is not able to transfer any possible credit I might have at his store anywhere else. They refuse to go any further with this case. I think that the money I spent here should be rescinded, come back to me, so that I can put it towards a decent paying job somewhere else. I think also Maaco shouldn't intimate that the Ambassador is in fact a paint job; conversely they could name it something less important-sounding and more realistic such as the "blind man's special" (no offense to blind people of course).

I think that I have done due diligence here , trying to work through Maaco's own channels, and have taken far more abuse and disrespect than any man deserves, let alone somebody who innocently just wanted to have a simple paint job. Same goes for my detail man. I would like to close out this bad chapter and have my money refunded. I don't think that his behavior which borders on the criminal should be justified by a payment via Bank of America.

I can't, honestly, think of a less professional individual than the store's manager, and less professional actions than he brought about.
     
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bargod on 11/21/2007:
Sounds like a case for small claims court. Judge Judy are you listening?
chris513 on 11/21/2007:
I don't know, I am actually partial to judge mathis.
Anonymous on 11/21/2007:
Think you have issues? Check this out:

http://www.ktul.com/news/stories/1107/473776.html
big fish on 11/24/2007:
it is amazing that people except a great job when they take the less expensive paint jobs. What you should have done is taken the better paint job. END OF STORY. they should have treated u better though
big fish on 12/19/2007:
what the owner of the car should have done is paid more for a better paint job. The crew of that Maaco should have treated you better though. I would tell him to repaint your car for free.
rrpostal on 07/06/2008:
My but you sound like a pompous person. Why didn't you have your "detail man" do the work? What exactly is a "detail man" and where can I get one? I assume you were paying him to drive your car around and argue with people for you. Why not just DRIVE IT YOURSELF to get a GOOD paint job. You even say 15 miles is a hard, out of the way drive for someone else to make for you!

Honestly, sounds like the manager was a jerk who has no business doing any customer service. But you bought BY FAR the cheapest possible paint job on the planet and then wonder why you are not treated like you would be at the country club. The reason they offer it, as you oddly inquire, is because some people have actually done menial jobs in their lives and know what to expect from low-paid semi-skilled labor offering super low discount work. That's not to say if it was a horrible job I wouldn't take it back. But I wouldn't have "my help" take the car a whole 15 long miles and try to argue for me. And I'd try to be a little in touch with what I was expecting and who was working on the car and realize the lowest price at the lowest cost chain might not be a good, decent or even run of the mill. It will be what it is.

I would LOVE to see the picture of these problems.

Oh yeah! Like I tell my children- Just saying "no offense" does not make what you just said less offensive. Actually it can be seen as a sign of conceit. Offend if you mean to, but don't say it if you don't mean to offend. You can't have it both ways.

No offense, though...

rexbuiltmyhouse on 02/17/2010:
Thanks for posting this. If my review of your review can bring any additional solace, rest assured that they will NOT get my business!
hdlp4604 on 12/29/2011:
I just had a run-in with the store manager of the Maaco in Manassas, VA. They ruined my mothers Camry. We thought Maaco was a respectable franchise where you could get quality work done. Wrong! The manager and I had lively yelling match in his parking lot after I called him out on his staffs crappy work. We are currently working on getting our money back. And if it means takin this jackass to court then so be it.
dave on 02/05/2012:
people need to realize you get what you pay for, the management was totally wrong for acting the way they did . A great paint job is expensive , quality primers, sealers, basecoat, clear coat, hardners, reducers ext. can easily run $1000 that's just materials, add to that sand paper, masking tape, masking paper and labor a paint job under $2000 isn't going to be much of a paint job
Nick on 10/29/2013:
Dear Sir/ Madam
My Name is Nick And I'm the new Manager at Maaco in Peabody, MA.
I am very sorry about your past experience with this store. the store is under new management since April 20th 2013 and we have dramatically improved our customer experience and I like to invite you to give us another shot and please feel free to discuss with us the problems that you had with the previous management.
thanks
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Class Action Lawsuit and Story about Maaco
Posted by on
Pictures at http://www.suemaaco.com/our_pictures.htm

WE ARE STRARTING A CLASS ACTION LAWSUIT AGAINST MAACO...TO JOIN GO TO www.suemaaco.com or email us at james@suemaaco.com

Summary

Maaco painted my car and damaged the car and did not give me the paint job that I paid for. The hood will not shut properly and the rear quarter panel is bent behind the tire. I was told by their secretary that someone hit a car in the parking lot and I think it was my car. The highest price paint job on the wall was $899.00 but the paint job that I got was the $399.00 paint job according to the manager. They are trying to charge me $980.00. The car has a lot of scratches and trash in the paint and there is some orange peal on the car (looks like an orange pealing) it has numerous runs and drips and after only 2 weeks paint is pealing off of the passenger door. I took out a small claims court action and before the court date I asked Maaco if I could bring another paint and body man over to inspect the car. They cursed me out and would not let me see the car or anyone else see the car. They told me that they would see me in court and forget seeing the car. After we lost in court the first time because they had shiny pictures that didn't show the imperfections and we had no pictures since they wouldn't allow us access to the car. We appealed that ruling and after them not allowing us to see the car AGAIN (even with us having the police with us) we won in court but now after being painted THREE times and 3 1/2 months later the car is really screwed up.

Whole Story

Now let me tell you how all of this started so you won't make the same mistake we did. Then we will get back to the conclusion. Well I had my 91 Corvette Convertible sold on eBay and the buyer wanted me to get it painted before he picked it up because the paint was a little faded and swirled....see pictures....So we figured....Uh-oh better call Maaco....what a mistake. But anyway we went to Maaco to get an estimate. The manager Charlie Justice (what a name....JUSTICE) HA-HA-HA... well he looked at the car and said that he could make the car look like new. The paint was pealing off in two small areas that he said would need special attention but that they could handle it. I asked how much and he said that they could give it a Top Notch job for $980.00. I said well let me go next door to talk to a friend of mine at the car dealership next door and that I would be back in a minute. (I was going there to ask about their shop and reputation) Well when I came back he had taken a bright yellow paint pen and marked ALL OVER my car. He had circled every spec and spot on the car....some places he circled had nothing there.... I asked what the heck was he doing he said that he was marking the areas that needed attention. I asked him if the yellow marks would come off and he said they would have to be sanded off. I was pissed but sort of stuck. So I agreed to the price and went inside to get things started. He said it would take a week and it would look great. I signed a paper aggreeing to the price and noticed the signs on the wall. I saw the $899.00 sign and said that's what I am getting right and was told yes. Well about two weeks later they called and said the car was ready. This was during a hurricane we were having on a Friday. I said are you serious.......it is raining and blowing like crazy outside. Do you really want me to pick it up in this weather.......They said that if I didn't pick the car up that day they would not be responsible for any damage that happened to it. THEY CALLED BACK FOUR TIMES THAT DAY DEMANDING WE PICK UP THE CAR. I guess they had to make payroll I don't know. Well I called Maaco Corporate and asked them if they thought I should pick up the car in a hurricane. They said that they didn't recommend it. I told them to call the Franchise and tell them that I would be there on Monday to pick up the car. Monday came and we went to look at the car. OH MY GOD......the car had trash all in the paint and had a lot of runs. The manager told me that I got what I paid for. I said what do you mean. He said that I couldn't expect much for $980.00. I said you told me that the car would look great and be right. You didn't say ANYTHING about price equaled quality......I told him that he was the one that gave the price not me. He said tough Sh_t and that if I wanted my car pay the bill. I told him that I would have to talk to his Corporate office first. I called the corporate office and complained and they informed me that each Franchise was independently owned and operated and that I would have to deal with them. Later that day a guy called me as the owner of the Franchise and asked me why I wouldn't pay for the paint job. I went through the entire story with him and after a lot of arguing he said that they would fix the car and he would meet me four days later on Thursday. Well Thursday came and went and I never heard a word from anyone. About two weeks later I received a call from them saying the car was ready. Well we went to look at the car again. This time the car was worse than the first time. It had scratches all over the car and the entire passenger side of the car was orange pealed. Again the Manager, Charlie Justice, was rude and ugly. I asked him why the car had scratches on it and he said that was where they had washed the car........and then asked me....you are going to wash the car aren't you. I said why would washing the car put scratches on it and that I had washed a lot of cars in my life and it didn't leave scratches. He said that they were there but I just couldn't see them. I then asked if anything could be done about the orange peal on the passenger side. He said that there wasn't anything that could be done. I said and you want me to just pay you and take the car like it is. He said if you want your car yes. I said you have lost your mind if you think I am going to accept that. He cursed me out and told me to get off his property.

I contacted their corporate office and they did NOTHING to help me with my situation. I sent three unanswered letters to the corporate office. Two addressed to the CEO and alleged owner. To this date I have heard nothing more from them. All they care about is opening franchises and nothing else. The lady that was in their customer service department told me that. She also said that there was nothing they could or would do about it. She basically told me tough luck. The reason I went to Maaco in the first place was because of their national name and size. What a big mistake. No one is this company couldn't care less. I left 10 messages for the franchise owner to call me and I never received ONE call back. They think they can do anything they want to the customer and us have to take it. I sent several letters to the local office as well and only one answer from them which said that they were charging me $20.00 per day for storage until I picked the car up.

This brings us to the my lawsuit that I filed against them for $5000.00 for the damage they done to my car. About three days before court I called them and requested to see the car and to bring another Paint and Body guy with me to inspect the car. They told me that neither I or the other guy could see the car and Charlie Justice cursed at me again and told me he would see me in court. I could not believe they wouldn't let me see the car or take pictures for court.

Well, we went to court and they presented pictures of the car that did not show the scratches and other problems and the judge had no choice but to dismiss the case because of the pictures. I appealed to superior court and asked for a jury trial. The court appointed a mediator and again I went to the Maaco store to see the car and take pictures for the mediator. Again the store manager refused to let me see the car or take pictures. I called the police to meet me at the store because of threats I have received from the manager in the past. He still refused to let me see the car or take pictures and two Wilmington Police officers can attest to his refusal. While I was there waiting for the officers I was threatened again by the manager while two of his employees stood next to him. They cornered me in the back of the building beside a fence. Luckily the police showed up and nothing happened but I think they had plans to assault me.

I went to the mediation procedure and as usual the man from Maaco lied repeatedly to the arbitrator just like the first case. Luckily this guy didn't believe it for a minute. The arbitrator asked me if Maaco could bring the car to court so I would have the opportunity to see the car and he would look at it too. I said sure and that I would LOVE the opportunity to actually see the car since I had been trying to for over 2 months and Maaco would not allow me to see it. This was 10:30 AM and Maaco said they could have the car thereby 3:00 PM....WHATTTTTTT I guess they had to finish the car over 3 months later. Who knows.....anyway the judge asked why so long since the dealership was only 15 minutes down the road. Maaco said they had to wash the car first. I told the judge that I would agree to 1:00 P.M. instead and the judge agreed.

Well, we went back to court and while I was outside Maaco drove up with the car. I went over to look at the car and it was atrocious and it was actually worse than the last time I had seen it. So I went up to court and asked the judge two questions.......

1. Before we look at the car I would like to have it impounded by the police until the conclusion of these proceedings so they can't do anything else to my car.

Answer: The judge said he couldn't order that.

2. Was the decision of this court...final and binding.
Answer: He said that they were not and that either party could appeal the decision.

I then told the judge that someone took off with the car when I was walking back to court and that I didn't know what happened to it. (I wonder what happened -repo man might have got it I don't know)

The man from Maaco went crazy...telling me I would be arrested for stealing my own car.....(wonder how that could happen) At the end of the proceedings the judge ruled in my favor because I had to refund a persons $1000.00 that they had given me when I had the car sold on eBay. But since it has never been ready I had to return the money. So the judge awarded me $1000.00 and gave them $980.00 for their screwed up paint job that has to be sanded off and repainted. UNBELIEVABLE

I did find the car and sold it the same day. After taking pictures and having 4 other body shops evaluate the car. They obviously wrecked the car or something because there is more damage now than when I took it to them and luckily I have pictures of the car I had taken the week before I took it to them that I had put on eBay. The car had no body damage before and now it does. Not to mention paint pealing off of the car.

This is what made us design and host this site. THE INJUSTICE HAS TO STOP! TELL YOUR STORY NOW AND JOIN US.

UPDATE: You are going to LOVE this. We finally had a chance today on Friday January 13, 2006 to really inspect the car. We took it to three other body shops to inspect the damage. The car has been damaged and repaired and the car did not have any damage when we took it to them. But that isn't the worst part. They have painted the car for a third.....yes THIRD time and it still looked like crap....but wait...it gets better. This time they didn't even use Metallic paint like I had requested. The last time I had seen the car they had used deep metallic which would have been pretty if it wasn't scrached and had runs all in it. But wait it gets better......the pictures they presented in court on Thursday were of the car when it had Metallic paint on it. The evidence they presented in court was FRAUDULENT!!!!!!! The car has just regular old paint on it now. I was told by the body shops that they done that because metallic can not be buffed and regular paint can.

We did picket the Maaco in Wilmington on Friday January 13, 2006 and were able to talk to quite a few people and let them know about Maaco. Some of the employee's came out and took our signs we had posted by the road. We had to call the police and they denied taking the sign. Luckily I had a picture of them taking them.....ha.. ha. Now I have to decide if I want to prosecute them for stealing the signs. Two more employee's walked up and starting taking other signs. I approached them and told them not to take it personally and get themselves in trouble. They took the signs out of the ground and I told them the police were on their way and they didn't need the trouble. I took the signs out of their hands and put them back in the ground. I told them they needed to visit our web site and others like it and learn for themselves why we were there and to talk to their idiot boss. Overall a fun day.....Ha...Ha..

James Golden
(910)538-6385



     
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Ms.Consumer on 01/25/2006:
good for you for taking them to court and winning. I like how the car was stolen (wink wink) from Maaco. LOL
98Bird on 09/28/2006:
damn, this is crazy. do you live in a bad neighborhood or something? you should post specifically which Maaco this was (I didn't see anything other than Wilmington). geez, this is a horror story. one thing that worries me about the Maaco I'm dealing with is that they all sounded and acted like sleazy car salesman when I came in for an estimate.
big fish on 12/31/2007:
just remember Maaco's are franchisee;s. The one go to has always done great jobs for me not matter what. I live in fort myers Florida.
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Terrible Paint job and Injustice
Posted by on
WILMINGTON, NORTH CAROLINA -- Maaco painted my car and damaged the car and did not give me the paint job that I paid for. The hood will not shut properly and the rear quarter panel is bent behind the tire. I was told by their secretary that someone hit a car in the parking lot and I think it was my car. The highest price paint job on the wall was $899.00 but the paint job that I got was the $399.00 paint job according to the manager. They are trying to charge me $980.00. The car has a lot of scratches in the paint and the passenger side of the car is orange pealed (looks like an orange pealing) has numerous runs and drips and after only 2 weeks paint is pealing off of the passenger door. I took out a small claims court action and before the court date I asked Maaco if I could bring another paint and body man over to inspect the car. They cursed me out and would not let me see the car or anyone else see the car. They told me that they would see me in court and forget seeing the car.

I contacted their corporate office and they did NOTHING to help me with my situation. I sent three unanswered letters to the corporate office. Two addressed to the CEO and alleged owner. To this date I have heard nothing more from them. All they care about is opening franchises and nothing else. The lady that was in their customer service department told me that. She also said that there was nothing they could or would do about it. She basically told me tough luck. The reason I went to Maaco in the first place was because of their national name and size. What a big mistake. No one is this company couldn't care less. I left 10 messages for the franchise owner to call me and I never received ONE call back. They think they can do anything they want to the customer and us have to take it.

Well we went to court and they presented pictures of the car that did not show the scratches and other problems and the judge had no choice but to dismiss the case because of the pictures. I appealed to superior court and asked for a jury trial. The court appointed a mediator and again I went to the Maaco store to see the car and take pictures for the mediator. Again the store manager refused to let me see the car or take pictures. I called the police to meet me at the store because of threats I have received from the manager in the past. He still refused to let me see the car or take pictures and two Wilmington Police officers can attest to his refusal. While I was there waiting for the officers I was threatened by the manager and two of his employees. They cornered me in the back of the building beside a fence. Luckily the police showed up and nothing happened but I think they had plans to assault me.

I went to the mediation procedure and as usual the man from Maaco lied repeatedly to the arbitrator just like the first case. Luckily this guy didn't believe it for a minute. The arbitrator asked me if Maaco could bring the car to court so I would have the opportunity to see the car and he would look at it too. I said sure and that I would LOVE the opportunity to actually see the car since I had been trying to for over 2 months and Maaco would not allow me to see it. This was 10:30 AM and Maaco said they could have the car thereby 3:00 PM....WHATTTTTTT I guess they had to finish the car over 3 months later. Who knows.....anyway the judge asked why so long since the dealership was only 15 minutes down the road. Maaco said they had to wash the car first. I told the judge that I would agree to 1:00 P.M. instead and the judge agreed.

Well we went back to court and while I was outside Maaco drove up with the car. I went over to look at the car and it was atrocious it was actually worse than the last time I had seen it. So I went up to court and asked the judge two questions.......
1. Before we look at the car I would like to have it impounded by the police until the
conclusion of these proceedings.
The judge said he couldn't order that.
2. Was the decision of this court...final and binding.
He said that they were not and that either party could appeal the decision.
I told the judge that someone took off with the car when I was walking back to court and that I didn't know what happened to it. (I wonder what happened repo man might have got it I don't know)

The man from Maaco went crazy...telling me I would be arrested for stealing my own car.....(wonder how that could happen) At the end of the proceedings the judge ruled in my favor because I had to refund a persons $1000.00 that they had given me when I had the car sold on eBay. But since it has never been ready I had to return the money. So the judge awarded me $1000.00 and gave them $980.00 for there screwed up paint job that has to be sanded off and repainted. UNBELIEVABLE. The judge knew I wasn't really out any money this way so it didn't really matter. A Really Smart judge.

I did find the car and sold it the same day. After taking pictures and having 4 other body shops evaluate the car. They obviously wrecked the car or something because there is more damage now than when I took it to them and luckily I have pictures of the car I had taken the week before that I had put on eBay. The car had no body damage before and now it does. Not to mention paint pealing off of the car.

     
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Coonass on 01/24/2006:
I am a shop owner, Not Affiliated with and wish not to be with Maaco or any other production/economy shop. Please use common sense when leaving your second highest purchase of your life in others hands. I feel very bad for you and the others of this terrible mishap. But you must first look at the cost in comparison to other shops. Most other shop are not outlandishly high, the Maaco's and other economy shops are much to cheap to do the job correctly.

I understand that they advertise things you will not get. BAD FOR THEM! Thinking you will get a three to five thousand Dollar Paint Job for under $1000.00 BAD FOR YOU!

It technically cannot happen. Material Cost for good materials to do a complete exterior paint job will exceed your entire price quoted to do the job. I no longer do complete refinish work because even at the 3-5 thousand $ mark. There is still very little profit after all materials and labor and insurance and on and on. Lets say overhead is calculated. But I know they advertise that you are getting the best. Well the best is an opinion and that opinion can very by quite a bit from person to person. As you have witnessed.

Rules of thumb.

1# You cannot buy a Lexus for the cost of a Hyundai.
Hyundai is not a terrible car but if you are looking for the same quality you will be sadly sickened. DO NOT EXPECT THE SAME FROM A PAINT AND BODY SHOP.

2# Most big companies have misleading advertisements. (Ford) Built Ford tough. have you seen the things they put those trucks through on the commercials? (Chevy) driving a stock Chevy truck on top of a man made boulder mountain, Technically would never make it, but thanks to computer animation and technology, they’ve done it.
Try to get warranty Work after repeating the punishment they encounter in the False Advertisements.

3# If it sounds to good to be true it probably is. Sad but true.

4# Ask to see a vehicle that has just been finished or is in the final stages. If they are not willing to share there great work with you as a SELLING tool then maybe the work they do is not great at all.

5# Any good paint shop will not have different grades of work. *Good * Better * Best. Should not exists in a collision repair shop. There is only one way to repair a wrecked car, THE RIGHT WAY. The Collision repair tech only knows one thing, if he is getting paid 1-hour to fix a dent he is not going to spend 1-2 hours additional on that same dent. So he stands back and sees that the estimator shorted him to get the job in the shop and is angry. So if anything he is going to spend less than that 1-hour to make up for the shortage in time. Plus how many other dents x how many vehicles that week was he shorted. Now if he was treated right and given a decent time to fix that dent, maybe he would catch another small dent or scratch or two because he feels that he was not taken advantage of and shorted.

6# Check out the small shops for collision repair. independent shops that are not chain driven. There you will normally find people that truly care about you and your car.
The guy that managed the BIG ABC shop you went to could have been a shift manager at McDonalds 1 month prior. And with nothing more than a 2-3 day siminar,is estimating and making decisions on how your car should be repaired/repainted..
No punt intended to the McDonalds Shift manager. I would not want to attempt to do his job after a 2-3 day seminar. Plus How many Seminars are really driven to produce top people, the more cattle they heard in a day the better the pay.
No seminar can compare to on the job training that would take months or years.

I have gone a bit over board with my response. I seem to do the same with my Business. We are in our 44th year in business and 40 years in the same location. Father son operation. Sad to say this trade lost one of the best
Body man/painters/customer oriented people, 11 years ago. See my father was a terrible businessman. He died with no money saved, no health insurance. Thank God it was a very brief illness. but everything paid for. Left my mother and I with nothing more than funeral cost.

But left this World with a lot of people that respected him and his way of taking care of customers and there cars.
And I plan to do the same. With the exception of saving money. God and IRS Willing.

Mike
John's Paint & Body
Louisiana
Sundancer on 09/18/2013:
Wonderful article knowledgeable information. Only disagree on one point. If the choice is Lexus , Caddy, or Hyundai. I'll take the flagship Hyundai. It's far superior to the US made product and more reliable.
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Macco: Screwed me and my car
Posted by on
CLARKSVILLE, TENNESSEE -- I am a soldier and I took my car to Maaco last year for an estimate. Maaco seemed very nice they showed me some of the cars they had worked on and were relitively nice. They gave me an estimate of 1400 and some change, not bad for all the work I wanted done and their best paint Job(Signature.)I was happy with the estimate so I decided not to really look around, a month later I took my car to them to drop it off seeing how I was going into some training for a pending deployment and they would have plenty of time to work on it and it wouldn't affect me because I was out of town. Before I left I had left them my wife's number saying that if they found anything else that need fixed to just call. They never called and I went to pick up the car. Half of the thigs I had paid for hadn't been touched. As you can realize I was pissed I told him to fix the problems and I would be back to pick it up later.

I went home and a few days later got a call saying it was done. SO I went back expecting the car to be done this time. When I arrived I noticed right off the bat the car was not complete. My antenna was missing and the engine bay hadn't been done which I paid $500 extra for. I started yelling and the manager told me to calm down he said I will fix it right now if you can wait 30 min. I said OK. I went outside and saw my car go back in the shop and saw them spray painting the car. I was irate so I went back to the manager. He told me that painting the engine bay wasn't part of the deal it was an add on. I told him I paid 500 extra for it. he then told me that I had only paid the 500 for under the hood which didn't include the engine bay.

Mad and frustrated I pointed out they had missed a big section of rust. That hadn't been fixed. He then told me that I didn't pay for that and I replied that I had asked them to call with any extra problems the found. He said it would cost about 500 extra to fix that area. It wasn't till I got home and waited a few days to start noticing all the other imperfections in the paint. Like they didn't sand and prep the car which I had paid extra for as well. I call the manager and he swore they had sanded and primer but I could see the original paint job underneither I piece of panit that had chipped off.

I ahd to wait because of a pending deployment to get the car back to them so approxmently 9 months later I finally got the car back to them. I told them I was deployed and that this car needs to look like a show car, when I get back. He promised it would be the best job id ever see. So I let them so the work paid them the extra money. I have now paid Maaco over $2800, whe my wife picked up the car they told her to take it to a detail shop to have it wetsanded and polished. So I called around and found a good shop with a very high review got it to them and they said the paint was literally pealing off the car and that they found lots of dents and scratched that were covereed up.

Needless to say I had taken my car to Maaco Paid $2800 to have the car fixed and it came out worse than it wet in. I asked for an estimate to fix the car it would cost another $2550 to the car right. So now I am taking Maaco to small claims court and hope to get a refund. Maaco manager told me that I didn't have the right to take it to another company after they told me to go so they said they won't pay a dime. Lets see what Judge says!!

will inform on courts desision, but buyer beware stay away from the Maaco franchise!!!!
     
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Helpful on 07/01/2010:
I'd be interested to hear how this turns out in small claims. When is the trial date?
Anonymous on 07/01/2010:
Good luck in court and thank you for serving our country.
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Maaco Stole My Money, My Time, and My Sanity!!!
Posted by on
FORT COLLINS, COLORADO -- I really have nothing good to say about Maaco, so that's it in a nutshell.

Let's start with the customer service, or lack thereof. Everyone I talked to on the phone (which was at least 3 different people) was rude. Once I came into the shop, the lady was rude. When I came to pick up my car, they started to drive a Honda Civic over to me, rather than a Toyota Corolla. When I asked to talk to the manager, they said he wasn't there. When I called 3 separate times to talk to the manager, they always said he wasn't there. Someone gave me the manager's personal cell phone number, which I'm pretty sure they weren't supposed to do, but he never answered and didn't return any of my voicemails.

Now how about pricing? I was given 2 separate "deals" over the phone, which I wrote down with the names of the people who gave them to me. When I came in and asked for those deals, they told me that the first one had expired and the second one didn't exist (and the person who gave me the deal didn't work there, and apparently never had). So, I had to haggle for 10 minutes to get a good deal. Not kidding. 10 minutes. Okay, so I finally get the deal and I pay for the upgraded "prep pack" because I did some of my own minor body work and it needed some fine sanding. The lady said they would sand and it wouldn't be a problem. She said they would sand it.

So how did the paint job turn out? They didn't sand it. Not at all. They just painted over it. Not only that, they got the body filler wet on top because now the paint has cracked and separated. Okay, so we have cracked and separated paint so far along with several rough patches. Then there's the crooked decals on the back with sloppy glue all over the place like a little kid glued them back on. And to top it all off, THEY DIDN'T EVEN PAINT THE WHOLE CAR!!! Yeah, that's right. There's a section beneath the right passenger door that didn't even get painted.

So what happened? I got screwed. Like I said, the manager never returned any calls. I opened a dispute with my credit card and he sent a rebuttal letter filled with lies that he had called me back and he has "tape that clearly shows {me} driving off with my car, apparently satisfied." If he actually had tape, it would "clearly show" me sitting in the parking lot, going over all the crap they screwed up, noting the issues, and driving away pissed (note that the manager was not in, because I had already asked, so there was nothing I could do and I needed my car back!) Oh, did I mentioned they finished 2 days later than promised?

So back to the story: after the manager sent his rebuttal, which had the logic of a 6 year old and the writing ability of a pothead 7th grader, Wells Fargo sent me a letter that had a huge checklist of things I had to do to pursue the dispute. It included getting a statement from an outside source, sending them photos (which I had already done), sending them a complete, detailed account of everything that had happened, getting call records of the times I called and didn't get answers, etc. There was no due date; they just said, as soon as possible. Now, I was working a full time job as well as taking a summer college course. I got it done in about a week. Just then, as I was putting everything together, I got a letter from Wells Fargo saying they closed my dispute. Just like that. One stupid little lying letter (sent months after the dispute was opened) and they give me less than a week and close my case. Needless to say, I'm not super happy with Wells Fargo either on this issue.

Morals of this story:

I'd rather get a sandpaper massage and afterwards take a bath in lemon juice than work with Maaco again.

I'd rather do an entire paint job myself, top-to-bottom, and pay the same amount to some random guy on the street for no reason than have Maaco touch my car (and I guarantee I'd do it better)

I'd rather be one of Enron CEO's than the manager at this Maaco because then at least I'd be an incompetent, unethical, menace to society AND be rich.
     
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Police Assistance needed at MAACO Sunnyvale, CA
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SUNNYVALE, CALIFORNIA -- I was referred to this MAACO dealership in Sunnyvale, CA because the owner was a veteran, as am I. As I live in the SF Bay area I have the choice of over (6) dealerships and made a HUGE mistake in selecting this one !!!! After reviewing several options for Hood/Roof oxidation damage/spray paint on my 1995 Toyota - I picked the MOST EXPENSIVE option - base, clear coat, etc., "Spot Job" with "Lifetime Warranty" for $1500.00 - just for the hood and roof. I paid for the best warranty, for just (2) areas of my car- to ensure the job was done right. When I came to p/u the vehicle, after several phone calls informing the owners I was on-the-way (& after the shop having it for over a week), I arrived to find a filthy, shop-dust covered vehicle; bright, BLUE paint splotches on my GREEN vehicle's hood; an "orange peel" like surface on the hood; the roof rack NOT painted - although it was clearly indicated on the contract that it should be painted; buffing/sander grinding DAMAGE on my "new",5-month old windshield; AND buffer/sander damage on doors that were supposed to be blended with the roof. There was also painter's tape clear-coated and STUCK to areas they masked. When I pointed out some of my concerns, the owner's wife immediately started telling me that "you didn't want the roof rack done" and "that (tape/overspray) isn't from us - that was damage on your vehicle when you brought it in" and "What? I (owner's wife) don't see ANY problem(MAACO related) with our work...." Luckily, there was a MAACO Regional or National Rep there that day who looked at my vehicle and DID "see" some of the areas I was concerned about. The husband/wife owners were VERY upset that they were going to have to keep the vehicle a few more days to fix the work. When I returned, a friend brought us in my old truck (which I WAS going to d/o to MAACO next - IF my first truck looked good). She drove my vehicle to her house and I drove the old truck back. The instant I got in the Toyota I saw the BRAND NEW, SHINY, CLEAN (no ROAD dirt) whirled SCRATCH/ETCHED marks on my windshield. I went back to MAACO and calmly asked to speak with the owner. He started yelling at me to "Get Out" and charged at me like an enraged bull. I am a disabled FEMALE vet and he was pretty angry, threatening and intimidating. When I tried to explain about the windshield damage he started yelling again. He stormed out and I told his wife I didn't feel safe with his behavior & felt I needed to call the Community police so that I could safely explain myself and retrieve my car. I also called my friend back to the store to get me. She assured me it would be okay when the owner came back. Unfortunately, when he came back in - he started YELLING at me - AGAIN! The wife jumped up from her desk in an effort to calm him down. She kept saying, "(Husband's name)..Stop...STOP!!!) At that point, I got out of the store (I was on crutches) and contacted the SUNNYVALE POLICE. They came and took a report so what I'm telling you IS documented on a POLICE REPORT. The police officer came out and said the owner "seemed calm" so I went back in with the officer - upon which time the owner began raising his voice to me WITHOUT ANY provacation (ie: me yelling or swearing at him). The police officer and my friend witnessed this new episode unfold. I then tried to calmly speak to the owner WITH the police officer present - but the owner continued raising his voice over mine and repeating himself - so the police officer and my friend left the store again. It was a HORRIBLE and SCARY experience. If you are a veteran, someone with a disablilty, or a parent reading this blog - I would really encourage you to CONSIDER YOUR SAFETY when visiting this MAACO store. I realize MAACO is independently franchised - so I'm sure other MAACO's don't due shoddy work; won't DAMAGE your car and blame it on the customer or create a violent/hostile/threatening experience when you attempt to state your concerns. Good luck out there!
     
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User Replies:
madconsumer on 12/26/2008:
I would like to hear macco's side of this story.
Soaring Consumer on 12/26/2008:
I think the fact that there is a police report should prove part of her case right there.

I'd sue for the damage to the vehicle and for the harassment.
Anonymous on 12/26/2008:
All Maaco's do shoddy work. You CAN be sure of that.
bsprajc on 12/30/2008:
Interesting, my experience with Sunnvale Maaco these last two weeks have been great.

Whole car painted plus body work plus seals and windshield replaced plus taxes for $1800. Results were very good for the price.

One mishap due to miscommunication, but they fixed it on their dime.

The owners where very nice to work with. No hostility or violence did I experience.
98Bird on 03/20/2009:
I'm having a hard time believing that you would spend $1500 on a spot paint job on a 1995 Toyota truck on December 2008. The value of the truck is probably under $3000, unless it was a Land Cruiser. Is it a Land Cruiser? Even so, they're less than $6000 (probably lower due to the gas prices at that time). Why would you just spot paint the truck? Painting the whole thing is the same cost, looks much better and easier for the sprayer (as he doesn't need to blend in the color with the old paint).

But then again, auto shops usually tries to take advantage of women often due their ignorance of cars, etc. I kind of do believe your story though.
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