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Class Action Lawsuit and Story about Maaco
By -

Pictures at **. WE ARE STARTING A CLASS ACTION LAWSUIT AGAINST MAACO...TO JOIN GO TO ** or email us at **.

Summary: Maaco painted my car and damaged the car and did not give me the paint job that I paid for. The hood will not shut properly and the rear quarter panel is bent behind the tire. I was told by their secretary that someone hit a car in the parking lot and I think it was my car. The highest price paint job on the wall was $899.00 but the paint job that I got was the $399.00 paint job according to the manager. They are trying to charge me $980.00.

The car has a lot of scratches and trash in the paint and there is some orange peal on the car (looks like an orange pealing). It has numerous runs and drips and after only 2 weeks, paint is peeling off of the passenger door. I took out a small claims court action and before the court date, I asked Maaco if I could bring another paint and body man over to inspect the car. They cursed me out and would not let me see the car or anyone else see the car. They told me that they would see me in court and forget seeing the car.

After we lost in court the first time because they had shiny pictures that didn't show the imperfections and we had no pictures since they wouldn't allow us access to the car, we appealed that ruling and after them not allowing us to see the car AGAIN (even with us having the police with us), we won in court but now after being painted THREE times and 3 1/2 months later, the car is really screwed up.

Whole story: Now let me tell you how all of this started so you won't make the same mistake we did. Then we will get back to the conclusion. Well I had my 91 Corvette Convertible sold on eBay and the buyer wanted me to get it painted before he picked it up because the paint was a little faded and swirled...see pictures. So we figured...uh-oh better call Maaco...what a mistake.

But anyway we went to Maaco to get an estimate. The manager ** (what a name...**) HA-HA-HA... Well he looked at the car and said that he could make the car look like new. The paint was peeling off in two small areas that he said would need special attention but that they could handle it. I asked how much and he said that they could give it a top-notch job for $980.00. I said, "well let me go next door to talk to a friend of mine at the car dealership next door and that I would be back in a minute. (I was going there to ask about their shop and reputation).

Well when I came back, he had taken a bright yellow paint pen and marked ALL OVER my car. He had circled every spec and spot on the car....some places he circled had nothing there. I asked what the heck was he doing, he said that he was marking the areas that needed attention. I asked him if the yellow marks would come off and he said they would have to be sanded off. I was pissed but sort of stuck. So I agreed to the price and went inside to get things started. He said it would take a week and it would look great.

I signed a paper agreeing to the price and noticed the signs on the wall. I saw the $899.00 sign and said that's what I am getting right and was told yes. Well about two weeks later, they called and said the car was ready. This was during a hurricane we were having on a Friday. I said, "are you serious...it is raining and blowing like crazy outside. Do you really want me to pick it up in this weather?" They said that if I didn't pick the car up that day, they would not be responsible for any damage that happened to it. THEY CALLED BACK FOUR TIMES THAT DAY DEMANDING WE PICK UP THE CAR. I guess they had to make payroll I don't know.

Well I called Maaco Corporate and asked them if they thought I should pick up the car in a hurricane. They said that they didn't recommend it. I told them to call the Franchise and tell them that I would be there on Monday to pick up the car. Monday came and we went to look at the car. OH MY GOD...the car had trash all in the paint and had a lot of runs. The manager told me that I got what I paid for. I said, "what do you mean?" He said that I couldn't expect much for $980.00. I said, "you told me that the car would look great and be right. You didn't say ANYTHING about price equaled quality"...I told him that he was the one that gave the price, not me.

He said tough ** and that if I wanted my car, pay the bill. I told him that I would have to talk to his corporate office first. I called the corporate office and complained and they informed me that each Franchise was independently owned and operated and that I would have to deal with them. Later that day, a guy called me as the owner of the Franchise and asked me why I wouldn't pay for the paint job. I went through the entire story with him and after a lot of arguing, he said that they would fix the car and he would meet me four days later on Thursday.

Well Thursday came and went and I never heard a word from anyone. About two weeks later, I received a call from them saying the car was ready. Well we went to look at the car again. This time the car was worse than the first time. It had scratches all over the car and the entire passenger side of the car was orange-peeled. Again the manager, **, was rude and ugly.

I asked him why the car had scratches on it and he said that was where they had washed the car...and then asked me, "you are going to wash the car aren't you?" I said why would washing the car put scratches on it and that I had washed a lot of cars in my life and it didn't leave scratches. He said that they were there but I just couldn't see them.

I then asked if anything could be done about the orange peel on the passenger side. He said that there wasn't anything that could be done. I said, "and you want me to just pay you and take the car like it is?" He said, "if you want your car, yes." I said, "you have lost your mind if you think I am going to accept that." He cursed me out and told me to get off his property.

I contacted their corporate office and they did NOTHING to help me with my situation. I sent three unanswered letters to the corporate office - two addressed to the CEO and alleged owner. To this date I have heard nothing more from them. All they care about is opening franchises and nothing else. The lady that was in their customer service department told me that. She also said that there was nothing they could or would do about it. She basically told me tough luck.

The reason I went to Maaco in the first place was because of their national name and size. What a big mistake. No one in this company couldn't care less. I left 10 messages for the franchise owner to call me and I never received ONE call back. They think they can do anything they want to the customer and us have to take it. I sent several letters to the local office as well and only one answer from them which said that they were charging me $20.00 per day for storage until I picked the car up.

This brings us to the my lawsuit that I filed against them for $5000.00 for the damage they done to my car. About three days before court, I called them and requested to see the car and to bring another paint-and-body guy with me to inspect the car. They told me that neither I or the other guy could see the car and ** cursed at me again and told me he would see me in court. I could not believe they wouldn't let me see the car or take pictures for court.

Well, we went to court and they presented pictures of the car that did not show the scratches and other problems and the judge had no choice but to dismiss the case because of the pictures. I appealed to superior court and asked for a jury trial. The court appointed a mediator and again I went to the Maaco store to see the car and take pictures for the mediator. Again, the store manager refused to let me see the car or take pictures. I called the police to meet me at the store because of threats I have received from the manager in the past. He still refused to let me see the car or take pictures and two Wilmington Police officers can attest to his refusal.

While I was there waiting for the officers, I was threatened again by the manager while two of his employees stood next to him. They cornered me in the back of the building beside a fence. Luckily the police showed up and nothing happened but I think they had plans to assault me.

I went to the mediation procedure and as usual the man from Maaco lied repeatedly to the arbitrator just like the first case. Luckily this guy didn't believe it for a minute. The arbitrator asked me if Maaco could bring the car to court so I would have the opportunity to see the car and he would look at it too. I said sure and that I would LOVE the opportunity to actually see the car since I had been trying to for over 2 months and Maaco would not allow me to see it.

This was 10:30 AM and Maaco said they could have the car thereby 3:00 M...WHATTTTTTT? I guess they had to finish the car over 3 months later. Who knows...anyway the judge asked why so long since the dealership was only 15 minutes down the road. Maaco said they had to wash the car first. I told the judge that I would agree to 1:00 P.M. instead and the judge agreed.

Well, we went back to court and while I was outside Maaco drove up with the car. I went over to look at the car and it was atrocious and it was actually worse than the last time I had seen it. So I went up to court and asked the judge two questions:

(1) Before we look at the car, I would like to have it impounded by the police until the conclusion of these proceedings so they can't do anything else to my car. Answer: The judge said he couldn't order that. (2) was the decision of this court...final and binding? Answer: He said that they were not and that either party could appeal the decision. I then told the judge that someone took off with the car when I was walking back to court and that I didn't know what happened to it. (I wonder what happened - repo man might have got it, I don't know)

The man from Maaco went crazy...telling me I would be arrested for stealing my own car (wonder how that could happen). At the end of the proceedings, the judge ruled in my favor because I had to refund a person's $1000.00 that they had given me when I had the car sold on eBay. But since it has never been ready, I had to return the money. So the judge awarded me $1000.00 and gave them $980.00 for their screwed up paint job that has to be sanded off and repainted. UNBELIEVABLE.

I did find the car and sold it the same day. After taking pictures and having 4 other body shops evaluate the car, they obviously wrecked the car or something because there is more damage now than when I took it to them and luckily I have pictures of the car I had taken the week before I took it to them that I had put on eBay. The car had no body damage before and now it does. Not to mention paint pealing off of the car. This is what made us design and host this site. THE INJUSTICE HAS TO STOP! TELL YOUR STORY NOW AND JOIN US.

UPDATE: You are going to LOVE this. We finally had a chance today on Friday January 13, 2006 to really inspect the car. We took it to three other body shops to inspect the damage. The car has been damaged and repaired and the car did not have any damage when we took it to them. But that isn't the worst part. They have painted the car for a third.....yes THIRD time and it still looked like crap...but wait...it gets better. This time they didn't even use Metallic paint like I had requested.

The last time I had seen the car, they had used deep metallic which would have been pretty if it wasn't scratched and had runs all in it. But wait it gets better...the pictures they presented in court on Thursday were of the car when it had Metallic paint on it. The evidence they presented in court was FRAUDULENT!!! The car has just regular old paint on it now. I was told by the body shops that they done that because metallic can not be buffed and regular paint can.

We did picket the Maaco in Wilmington on Friday, January 13, 2006 and were able to talk to quite a few people and let them know about Maaco. Some of the employee's came out and took our signs we had posted by the road. We had to call the police and they denied taking the sign. Luckily I had a picture of them taking them...ha...ha. Now I have to decide if I want to prosecute them for stealing the signs.

Two more employee's walked up and starting taking other signs. I approached them and told them not to take it personally and get themselves in trouble. They took the signs out of the ground and I told them the police were on their way and they didn't need the trouble. I took the signs out of their hands and put them back in the ground. I told them they needed to visit our website and others like it and learn for themselves why we were there and to talk to their idiot boss. Overall a fun day...Ha...Ha...

     
Replies
Terrible Paint Job and Injustice
By -

WILMINGTON, NORTH CAROLINA -- Maaco painted my car and damaged the car and did not give me the paint job that I paid for. The hood will not shut properly and the rear quarter panel is bent behind the tire. I was told by their secretary that someone hit a car in the parking lot and I think it was my car. The highest price paint job on the wall was $899.00 but the paint job that I got was the $399.00 paint job according to the manager. They are trying to charge me $980.00.

The car has a lot of scratches in the paint and the passenger side of the car is orange pealed (looks like an orange pealing) has numerous runs and drips and after only 2 weeks, paint is peeling off of the passenger door. I took out a small claims court action and before the court date, I asked Maaco if I could bring another paint-and-body man over to inspect the car. They cursed me out and would not let me see the car or anyone else see the car. They told me that they would see me in court and forget seeing the car.

I contacted their corporate office and they did NOTHING to help me with my situation. I sent three unanswered letters to the corporate office. Two addressed to the CEO and alleged owner. To this date I have heard nothing more from them. All they care about is opening franchises and nothing else. The lady that was in their customer service department told me that. She also said that there was nothing they could or would do about it. She basically told me tough luck.

The reason I went to Maaco in the first place was because of their national name and size. What a big mistake. No one is this company couldn't care less. I left 10 messages for the franchise owner to call me and I never received ONE call back. They think they can do anything they want to the customer and us have to take it.

Well we went to court and they presented pictures of the car that did not show the scratches and other problems and the judge had no choice but to dismiss the case because of the pictures. I appealed to superior court and asked for a jury trial. The court appointed a mediator and again I went to the Maaco store to see the car and take pictures for the mediator. Again the store manager refused to let me see the car or take pictures.

I called the police to meet me at the store because of threats I have received from the manager in the past. He still refused to let me see the car or take pictures and two Wilmington Police officers can attest to his refusal. While I was there waiting for the officers, I was threatened by the manager and two of his employees. They cornered me in the back of the building beside a fence. Luckily the police showed up and nothing happened but I think they had plans to assault me.

I went to the mediation procedure and as usual, the man from Maaco lied repeatedly to the arbitrator just like the first case. Luckily this guy didn't believe it for a minute. The arbitrator asked me if Maaco could bring the car to court so I would have the opportunity to see the car and he would look at it too. I said sure and that I would LOVE the opportunity to actually see the car since I had been trying to for over 2 months, and Maaco would not allow me to see it. This was 10:30 AM and Maaco said they could have the car thereby 3:00 PM...WHATTTTTTT?

I guess they had to finish the car over 3 months later. Who knows...anyway the judge asked why so long since the dealership was only 15 minutes down the road. Maaco said they had to wash the car first. I told the judge that I would agree to 1:00 P.M. instead and the judge agreed.

Well we went back to court and while I was outside Maaco drove up with the car. I went over to look at the car and it was atrocious it was actually worse than the last time I had seen it. So I went up to court and asked the judge two questions.

(1) Before we look at the car I would like to have it impounded by the police until the conclusion of these proceedings. The judge said he couldn't order that. (2) Was the decision of this court...final and binding? He said that they were not and that either party could appeal the decision. I told the judge that someone took off with the car when I was walking back to court and that I didn't know what happened to it. (I wonder what happened - repo man might have got it I don't know).

The man from Maaco went crazy...telling me I would be arrested for stealing my own car (wonder how that could happen). At the end of the proceedings the judge ruled in my favor because I had to refund a persons $1000.00 that they had given me when I had the car sold on eBay. But since it has never been ready I had to return the money. So the judge awarded me $1000.00 and gave them $980.00 for there screwed up paint job that has to be sanded off and repainted. UNBELIEVABLE. The judge knew I wasn't really out any money this way so it didn't really matter. A Really Smart judge.

I did find the car and sold it the same day. After taking pictures and having 4 other body shops evaluate the car, they obviously wrecked the car or something because there is more damage now than when I took it to them and luckily I have pictures of the car I had taken the week before that I had put on eBay. The car had no body damage before and now it does. Not to mention paint peeling off of the car.

     
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Maaco: You'd Better Have Insurance!
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PUYALLUP, WASHINGTON -- This October, I brought my vehicle to Puyallup Maaco for a paint job. When I picked up my vehicle a couple of days later, I immediately noticed the roof of my vehicle was damaged. I went in for a closer look and became furious at what I found. There are three roof rack rails on my vehicle. The middle one was pushed back and had torn the roof rail; made of metal. This prevented the middle doors from being opened fully without problem. It was apparent that when they were painting the roof, they hit the middle bar with some tool quite hard and damaged it.

I then became very concerned and mad and examined the rest of my vehicle. The windows on my vehicle had additional pitted marks from something that were completely new. Meaning, they were not there prior to me dropping off my vehicle. These pitted pawk marks were scattered over a total of four of the windows on each side of my vehicle. They made the brand new window tinting I just had done one day prior to dropping off my vehicle at Maaco, totally ruined.

It was very obvious and clear that these marks/pit marks were new and HAD to be caused from Maaco. The reason I KNOW this is that I literally just had the windows tinted that prior day and they were smooth and perfect and in new condition. The man who tinted them could testify to this fact by the way.

Lastly, as far as proving how the roof rail (only the middle one) could have been damaged is very clear. There is no way I could have done it as anything a driver would have done would have damaged the front row; not the middle. The doors have opened without the obvious disruption of the bent metal prior to going to Maaco. Also, I happen to have a receipt from a mechanic who installed the roof rack only this summer, and it was in PERFECT condition. Meaning, there was no bent metal and the rails were aligned of course; not bent.

So, at that point, I went into the store and simply asked, "Do you have anything you want to tell me about any damage you caused to the roof and windows of my vehicle?" They all in unison replied, "you probably just didn't notice it when you dropped it off." They were all covering each other in order to not be sued. I was horrified and realized what a bunch of snakes they are and that they scammed me.

I since then had to get the problems corrected. It cost me $3,000 to get it fixed and took a full week with the use of a rental which adds hundreds to the cost. I believe that they know what they did and will attempt to put this information on the internet 'reviews' websites. They are a threat to the public and they should have this statement marked to their name. They will continue to not accept responsibility and deny their actions. But fortunately for me, I have direct proof of recent work on those very areas and proves that they are the ones at fault.

     
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Whatever Your Uh-Oh, Better Get Maaco
By -

So I was using a friends truck and I hit a shopping cart in a parking lot. Now I'm thinking 'damn, what am I going to do!' So I went to Advance Auto and got some perfect match paint (thinking I could repair it myself). The damage went from noticeable to 'damn what happened', to 'daaamn! What happened!?!' Now I confessed myself; I need professional help. So went out looking for some quotes. Now it's 2008 Toyota Tundra so I can't just give the truck back looking like a clunker.

Went to the Toyota dealer and $1,000, the guy said to me. I'm like, "I'm not painting the whole truck dude, just the fender." He's like that is just for the fender. :o (what!?) I know I messed it up but damn man, come on. Everybody else was 900 bucks and up also. So I remembered the commercial on TV (whatever your uh-oh, better get Maaco!). Pulled up at Maaco; told the guy ** (manager), "look I tried to do this myself but it just ain't work out for me." Then he looked and shook is head, as if he had the situation before (probably calling me a dumbass in his head lol). Then he said 150.00 and I'm like, yes; that'll work!

So kept looking around and everybody was in the 900's and I'm like Maaco would do it for 150! Then they were like there going to use the cheapest paint possible and its going to be a horrible job. Now I'm thinking damn, he's right, 150 ain't nothing compared to 1000; something got to be wrong. But hell, I aint have no 1000 dollars; so back to Maaco! I'm thinking anything's better than what I have it now, might as well.

Now the whole time that I had the truck in the shop, I was online looking at reviews and I'm seeing nothing but complaints on bad paint jobs from Maaco. So I said to myself Maaco is nationwide, they should be good; the good to bad ratio was like 1:10. Going back to pick up the truck, I was so nervous. I'm like, man I hope they ain't mess it up. I get in the lot and I see the truck in the lot and I walk over...ladies and gentlemen. When I went close up, the fender was brand newwwwwwww! 10000000% peeerrrrrrfect!

I had to apologize to ** 'cause I doubted them heavily. Seriously, the fender wasn't off color, the fender didn't even look painted! Looked like the truck just came from the factory! Long story short Maaco Hollywood, FL - ** told me it's wrong to put out a bad word about somebody's business and that he would ever say anything about someone else's shop.

What a humble guy (had me feeling like I was at church). Now some Maacos might have poor services but not Maaco in Hollywood, Florida! Great job guys. Matched the pinstripe and the paint perfectly. If I were to so show your picks or the truck itself, you couldn't tell me what got painted. That's what I call professional (as if nothing happened). Last time I try to paint, lol.

     
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Do Not Go to Maaco
By -

MARTINEZ, GEORGIA -- If nothing else is taken from this review...please just know that "you get what you pay for". My experience with Maaco was totally awful. My 2009 Toyota Camry was damaged by a tree that had been struck by lighting. I had a few scratches and one small dent on my passenger side of the car. I went to Maaco for an estimate. They told me that it would be an easy fix and would only take a day. They took me in the back of the shop to show me some of their work (which I now realize was not their work) and everything looked good.

So I brought my car down on a Monday at 8 am. They said they would call me at lunch time to come get the car. I work so I told them I would be there before they closed that day. My car was damaged in my work parking lot. I told the manager that I work for an extremely large company and that a lot of people saw what happened to my car and that he would probably get a lot of business from them if they did a good job for the price they were charging. He said that would be great and that he would make sure that the job was done right and that I will not be able to even tell that the damage had been done.

Well...first of all I did not get a call during lunch time. I get off work at 5 and go down to get my car...surprise!! It was not done all the way...but they let me see the progress which was awful to say the least. It has the "orange peel" look and had bubbles. I asked the guy if those would go away once the car was finished and he assured me that it would go away. So I'm happy at this point. The next day after work, I go to pick up the car...when I get there the paint job from the day before was still on the car.

I asked the manager to come take a look at the paint (which he said he had not seen - funny how he cared so much to make sure the job was done right being as I told him I would recommend him to my co-workers) and when he came out, he acted astonished. I asked him if he would be satisfied with this type of paint job on his car. He said "no I would not", he was very apologetic and said he was going to make his people work overtime with no pay and take money out of their paychecks for what they did! (How dramatic.) So reluctantly I left my car again.

The next day I come to get my car...the spot was fixed that I complained about but I had extra paint all over the interior of my car and on my keys that I stick into my ignition to start the car...white dust all over the interior of my car and over-spray on my key locks on the doors and on my side mirror. Because the shop was closing that day and the manager was not there, I had to take the car as is.

I called the next day to speak to the manager who conveniently was not available. The guy said the manager would call me back asap. I called back a few hours later and the manager still was not available. So finally the last time I called, the manager picks up! I advised him of the problems and also expressed to him that he would not get a recommendation from me for any work and I also advised him that he treated my car like it was a piece of junk and just did what ever they wanted to it.

Again the manager was apologetic and said that if I bring the car back again he would PERSONALLY hand detail the car for me. At this point I advised him that he will never touch my car again. Please if you are thinking about using Maaco, make sure that you don't care how your car comes out on the outside or the inside.

     
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Maaco in Tampa, FL
By -

TAMPA, FLORIDA -- Is there anyone in Tampa, FL who has had experience with or information about the Maaco auto painting shop on Anderson Road in Tampa, or any other Maaco in Tampa, FL? If so, please reply to this post. Do not have a garage, my car sits outside and it really needs a good paint job. It is an older car with very low mileage, runs fine, and I can't afford a new car.

Since 1979, up to only a few years ago, I have many times gotten my cars completely repainted at various Florida dealerships and body shops. The job was excellent and the paint lasted for years. The price was always $600.00 for the full body paint. When went for estimates this year, most quoted $3,000.00 or more, which is far more than the blue book value of my car, for the same job that always cost $600.00! That is why am asking if anyone has information on Tampa Maaco's.

Comments on the other stories: Have read the reviews here, good and bad, and especially the ones who spent money at Maaco only to have their cars kept for weeks and months, returned with damage and shoddy work done, and to add insult to injury were bullied by awful "business people." Have you had these thoughts also?

What on earth happened to escalate the cost of painting a car so dramatically in such a short time? I can understand reasonable price increases over the years but a jump 5 times the price in only a few years? Is this a conspiracy by the car industry to force people to junk and replace perfectly good cars?

From the comments, it seems as if the $250.00 price Maaco advertises is just used as a "bait and switch" tactic in the bad Maaco franchises. What happened to the great country of America that so many businesspeople are turning out such shameful work? Is this the same America that so many soldiers have died for? Are these the kind of people, many seemingly rude, brutish incompetents, being turned out by the educational systems of our country?

Need we wonder why so many businesses are outsourcing jobs overseas, if this is the caliber of American workers? In fact, there are many unemployed Americans who take great pride in their work and can manage good human relations skills on top of that. How do the rude, incompetent ones hold on to their jobs? From many of the comments on this and other websites, God help the person who needs to have their car painted in this day and age. Maybe it would be best to just get your own paint and do it yourself.

Television news, magazines, why aren't you doing stories on situations like this to alert the public to the problem? This seems to be a field of opportunity for persons looking to start a good business with high standards, performance, and reasonable prices. It looks like you would have almost no real competition.

     
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Macco: Screwed Me and My Car
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CLARKSVILLE, TENNESSEE -- I am a soldier and I took my car to Maaco last year for an estimate. Maaco seemed very nice, they showed me some of the cars they had worked on and were relatively nice. They gave me an estimate of 1400 and some change, not bad for all the work I wanted done and their best paint job (Signature). I was happy with the estimate so I decided not to really look around.

A month later, I took my car to them to drop it off seeing how I was going into some training for a pending deployment and they would have plenty of time to work on it and it wouldn't affect me because I was out of town. Before I left, I had left them my wife's number saying that if they found anything else that need fixed to just call. They never called and I went to pick up the car. Half of the things I had paid for hadn't been touched. As you can realize, I was pissed - I told him to fix the problems and I would be back to pick it up later.

I went home and a few days later got a call saying it was done. SO I went back expecting the car to be done this time. When I arrived I noticed right off the bat the car was not complete. My antenna was missing and the engine bay hadn't been done which I paid $500 extra for. I started yelling and the manager told me to calm down, he said I will fix it right now if you can wait 30 min. I said OK.

I went outside and saw my car go back in the shop and saw them spray painting the car. I was irate so I went back to the manager. He told me that painting the engine bay wasn't part of the deal, it was an add-on. I told him I paid 500 extra for it. He then told me that I had only paid the 500 for under the hood which didn't include the engine bay.

Mad and frustrated, I pointed out they had missed a big section of rust. That hadn't been fixed. He then told me that I didn't pay for that and I replied that I had asked them to call with any extra problems they found. He said it would cost about 500 extra to fix that area.

It wasn't 'til I got home and waited a few days to start noticing all the other imperfections in the paint. Like they didn't sand and prep the car which I had paid extra for as well. I call the manager and he swore they had sanded and primer but I could see the original paint job underneath 1 piece of paint that had chipped off.

I had to wait because of a pending deployment to get the car back to them so approximately 9 months later, I finally got the car back to them. I told them I was deployed and that this car needs to look like a show car, when I get back. He promised it would be the best job I'd ever see. So I let them so the work paid them the extra money.

I have now paid Maaco over $2800. When my wife picked up the car, they told her to take it to a detail shop to have it wet-sanded and polished. So I called around and found a good shop with a very high review, got it to them and they said the paint was literally peeling off the car and that they found lots of dents and scratched that were covered up.

Needless to say, I had taken my car to Maaco. Paid $2800 to have the car fixed and it came out worse than it went in. I asked for an estimate to fix the car, it would cost another $2550 to the car right. So now I am taking Maaco to small claims court and hope to get a refund. Maaco manager told me that I didn't have the right to take it to another company after they told me to go, so they said they won't pay a dime. Lets see what judge says!!
Will inform on courts decision, but buyer beware stay away from the Maaco franchise!!!!

     
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Maaco of Glen Burnie,MD BE VERY CAREFUL. UNPROFESSIONAL!!!!
By -

GLEN BURNIE, MARYLAND -- So my wife got into a minor fender bender about a month ago. We took all the proper measures of going through the insurance company to get an estimate and ultimately chose to take it to a body shop of our choice. I took it to 3 different shops to get estimates on the cost. I ended up choosing Maaco(though I had my doubts) because a friend of mine recently had some work done by them and they did a reasonable job on his car. Also they quoted me a little under what the other shops did, which made the decision a little bit easier. When I took my car in the manager said that the work that needed to be done was no big deal and I should have my car back within three days. The day after I dropped the car off I got a call from the manager, telling me that they found a "buckle" in my right quarter panel that was hard to see until they got the new paint on it. There was no damage anywhere near where this "buckle" was but they insisted that it was there. So since I was at work, of course I was like "yeah go ahead and fix it but take pictures so I can see."When they called me on day FOUR(not three) to come pick up the car I had to leave work early in order to get to the shop before it closed. My wife and I arrived and immediately noticed that the side of the car that was repaired was dull and Orange peeled(paint defect),also they sanded a part of the car that wasn't even supposed to be fixed AND DIDN'T REPAINT IT. Also they pin striped the opposite side of the car and didn't remove the glue from the old pin stripe, so that also looked like total crap. When I went in to inform the manager, he didn't even acknowledge me and immediately went and got the painter to come talk to me. I explained what was wrong and he was appologetic and told me he will have it ready by the next day. Now my wife had to miss school that night and I had to call off work because we didn't have a car to get both of us to work. When I came the next day the car was fixed the proper way and the manager I originally delt with was very sorry for everything that had happened, but also made a few comments that really upset me. 1. "I didn't know you wanted a factory finish, you DID take it to Maaco, I would have charged you factory finish prices"(WOW this is coming from the manager)2. "Is it shiny enough for you?"3.One of the managers said to me after I told him I would be back to pay with my wife in about 2 hours "your in a marriage right? Well doesn't your wife trust you to make decisions?" (This put me over the edge). All I have to say is that they were nice when they wanted your business, but the minute they had you they didn't care at all, they just wanted their money. The "President" was rude and unprofessional and I wouldn't recommend this place to ANYONE. Also they have all these young kids running around the shop with their shirts off as if the customers aren't in the other room looking right at them! UNPROFESSIONAL!!!!!!!!!!!!!!! Don't waste your time.

     
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Maaco Stole My Money, My Time, and My Sanity!!!
By -

FORT COLLINS, COLORADO -- I really have nothing good to say about Maaco, so that's it in a nutshell. Let's start with the customer service, or lack thereof. Everyone I talked to on the phone (which was at least 3 different people) was rude. Once I came into the shop, the lady was rude.

When I came to pick up my car, they started to drive a Honda Civic over to me, rather than a Toyota Corolla. When I asked to talk to the manager, they said he wasn't there. When I called 3 separate times to talk to the manager, they always said he wasn't there. Someone gave me the manager's personal cell phone number, which I'm pretty sure they weren't supposed to do, but he never answered and didn't return any of my voice mails.

Now how about pricing? I was given 2 separate "deals" over the phone, which I wrote down with the names of the people who gave them to me. When I came in and asked for those deals, they told me that the first one had expired and the second one didn't exist (and the person who gave me the deal didn't work there, and apparently never had). So, I had to haggle for 10 minutes to get a good deal. Not kidding. 10 minutes.

Okay, so I finally get the deal and I pay for the upgraded "prep pack" because I did some of my own minor body work and it needed some fine sanding. The lady said they would sand and it wouldn't be a problem. She said they would sand it.

So how did the paint job turn out? They didn't sand it. Not at all. They just painted over it. Not only that, they got the body filler wet on top because now the paint has cracked and separated. Okay, so we have cracked and separated paint so far along with several rough patches. Then there's the crooked decals on the back with sloppy glue all over the place like a little kid glued them back on. And to top it all off, THEY DIDN'T EVEN PAINT THE WHOLE CAR!!! Yeah, that's right. There's a section beneath the right passenger door that didn't even get painted.

So what happened? I got screwed. Like I said, the manager never returned any calls. I opened a dispute with my credit card and he sent a rebuttal letter filled with lies that he had called me back and he has "tape that clearly shows {me} driving off with my car, apparently satisfied." If he actually had tape, it would "clearly show" me sitting in the parking lot, going over all the crap they screwed up, noting the issues, and driving away pissed (note that the manager was not in, because I had already asked, so there was nothing I could do and I needed my car back!) Oh, did I mentioned they finished 2 days later than promised?

So back to the story: after the manager sent his rebuttal, which had the logic of a 6-year old and the writing ability of a pothead 7th grader, Wells Fargo sent me a letter that had a huge checklist of things I had to do to pursue the dispute. It included getting a statement from an outside source, sending them photos (which I had already done), sending them a complete, detailed account of everything that had happened, getting call records of the times I called and didn't get answers, etc. There was no due date; they just said, as soon as possible.

Now, I was working a full time job as well as taking a summer college course. I got it done in about a week. Just then, as I was putting everything together, I got a letter from Wells Fargo saying they closed my dispute. Just like that. One stupid little lying letter (sent months after the dispute was opened) and they give me less than a week and close my case. Needless to say, I'm not super happy with Wells Fargo either on this issue.

Morals of this story: I'd rather get a sandpaper massage and afterwards take a bath in lemon juice than work with Maaco again. I'd rather do an entire paint job myself, top-to-bottom, and pay the same amount to some random guy on the street for no reason than have Maaco touch my car (and I guarantee I'd do it better). I'd rather be one of Enron CEOs than the manager at this Maaco because then at least I'd be an incompetent, unethical, menace to society AND be rich.

     
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Poor Mgt, Destroyed Brand New Interior
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

AUSTIN, TEXAS -- First ** was awesome at the 10200 N. Lamar Blvd, Austin, TX Location - he should be the manager. Took my 84 Corvette in to be painted and spoiler installed. Got a call that an additional $300 would be needed for the install, they had to take off the whole bumper. I questioned this to the manager ** (sweet guy) that you could access through the tail lights. His response was he was not going to put his guy in an uncomfortable position, knowing damn well if I said do it they would have gone through the tail lights.

Well got the call to come get it when I got there it looked good except for the runs and pop up bubbles, so another week to repaint, which I was ok with - it was getting fixed. Picked it up yesterday, 11-19-2014. I had a towel down since no seats and BRAND NEW INTERIOR INSTALLED - I hope you read that. I left work early today to install seats and to my surprise the interior was TRASHED. Are you kidding me? The whole Corvette had ALL new interior installed days before it went to Maaco.

I called right away and spoke to **. I knew this would go nowhere. I told him that the drivers side was covered in dust or primer or whatever that would not come up after I scrubbed it. The rear hatch carpet had some glue or adhesive or window seal all over it and of course they use no such material. Told him I had pics and not good enough, wanted to see the car.

A 3rd drive to N. Austin, 40 minutes with no seats? I don't think so. Lets be honest, I would have got there and there would be no responsibility accepted from this guy so I would drive bake 40 minutes with no result. Thank you Maaco, I did fix it. I had to buy FABRIC PAINT FOR MY BRAND NEW INTERIOR for an 84 Corvette. You are AWESOME. I'm not a manager at Maaco but if I was, I WOULD PUT PLASTIC DOWN!!!

I don't expect anything to come of this so I am just going to use the internet to voice my opinion. Also I am active duty so take the 'Thank our troops appreciation' down on Facebook, you don't even offer a military discount buddy. Again **, thanks - he has great customer service and took care of a lot. The manager, JOKE.

     
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