Paid for Fedex overnight shipping and the order clearly stated that I would receive on Oct. 2nd. I called customer service and was told that the item had shipped but tracking # had no details and I would still receive as stated today. CS said she would call me back in an hour or two with tracking details. Amazingly the tracking # now shows item wasn't even shipped until today and won't be here until 10-5-09. I requested a refund of the shipping or cancel the order but have not received a reply from MacMall. I've also started a complaint with Paypal. Really bad business from these people. I won't buy again from them for sure and will spread the word the best I can about how lousy they are.
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No answer from letter I sent
Posted by atoz on 2008-01-11
NEW YORK, NEW YORK -- Here's a letter I've mailed them. I never got an answer...:
On January 2, 2008 I've placed an order with your firm.
The shipping address on that order was a friend's address - different from my billing address.
As a reply, I've received your attached e-mail massage, with the attached PDF document, containing a list of demands from you.
In your e-mail you also indicated that I have 48 hours to comply with your demands, or my order will be ignored.
In my reply (see also attached), I've canceled my order.
Yesterday I've learned - to my dismay and embarrassment - that you have charged my friend's account, and were planning on shipping the goods to her.
The fact that you've chosen to ignore my cancellation request AND your own declared policy, and by that positioning me in an impossibly embarrassing situation - is a matter I would appreciate receiving your comment to, as soon as possible.