MISHAWAKA, INDIANA -- A year ago my wallet was stolen and I lost both my credit card and debit card. The thieves did some shopping at Walmart within 10 minutes of stealing the cards (that is another story). Then they went to Macy's and tried to use the debit card. That card had already been flagged by my bank and they were unable to use it. So they flipped out my credit card and Macy's took it without any questions.
I spoke to the general manager of Macy's and was told that it is their policy to never question a customer on the validity of their credit cards because this might upset their customers. I think this is totally unacceptable. Two men were trying to use a woman's credit card and they did not ask for any ID. This took months to straighten out.
CHESAPEAKE, VIRGINIA -- Today when I was in Macy's, there was a problem with my credit card. This happened just a few days ago as well, and told it wouldn't happen again. Not so. I used the in-store phone to speak with someone in customer service but no help there. This very nice employee in fine jewelry overheard me and offered her help. She went above and beyond in helping me get the right person to take care of me. Her name is ** at the Chesapeake, Virginia store. What a great and giving employee they have. Thank you again for your help **.
WAYNNE, NEW JERSEY -- Ordered furniture from Macy's Furniture store in NJ area. Delivery was canceled again and again at last minutes. When purchase, we were promised everything is in stock, we can get our furniture on time. For each delivery cancellation, the excuse is ridiculous. First time they blame their new computer system, second time they told us not enough orders to fill full truck, so they have to cancel delivery, they want to wait for other orders to send together. We ordered full dining room set and we paid delivery fee!!!
Christmas is approaching, there is slim chance we can get our furniture anytime soon. Who knows when they could get full truckload! Don't believe their promise anymore. We have taken time off from work, waited at home for delivery, then got call from them "sorry, no delivery. Next time." Terrible terrible customer service.
MILWAUKEE, WISCONSIN -- I purchased an Origins product (Andrew Weil) at an Origins store in Oregon WI. I was given a 10% off coupon to use by July 31st. I was visiting in Ft Wayne IN and decided to use that coupon on July 30. I was informed that Origins stores located in Macy's cannot honor these. Why not? What difference does the location of the Origins store make when buying an Origins product? I was very disappointed as I had now lost the chance to purchase a product.
Cathy, the salesperson whom I spoke to was very apologetic. I would like to also comment on Macy's sales which have so many exceptions listed in the "fine print" that it is almost impossible to find something that actually is a good deal on sale. As a consequence I don't even look at your ads. Thank you for your attention to my comments.
NEW YORK, NEW YORK -- I was in Macy's today to select a wedding gift and a bridal shower gift for someone registered with Macy's. The items were in the housewares department in Macy's Cellar. Chantel, my sales associate, could not have been more gracious, accommodating and efficient. She made calls to establish my platinum card status, seeing I only had my red card with me. She contacted gift wrap and her supervisor to establish the cost of the four boxes that were to be put in one box for gift wrap and mailing. She made what could have been a frustrating ordeal, a pleasant experience as she helped me find exactly what I was looking for with calm and good will.
I am 83 years old, and have not had the pleasure of this kind of service in decades. I hope Macy's appreciates and rewards what they have in this stellar employee. I will shop at Macy's with less trepidation in the future because of her service.
BURLINGTON, MASSACHUSETTS -- I am writing in regards to Hollis ** sales associate # **. Hollis was so wonderful to work with today. I am searching for a new career and she was able to help me put together several outfits that will be appropriate for interviewing and my transition into fall. Hollis met me briefly and when I arrived today she had skillfully selected very appropriate choices in great colors and styles and with keen sensitivity to price as I am currently between jobs. Very nice experience. She is a superb asset to your sales organization! I will most definitely utilize Hollis again and will recommend her outstanding service to my friends and colleagues.
ORLANDO FASHION SQUARE, FLORIDA -- My compliments to ** for her help in selecting an infant gift. She was attentive and searched with me until I found the perfect gift. She showed as much interest in the choice of gift as if it was her purchase. She offered many suggestions that made it easier to make a decision. Excellent customer service!
BOYNTON BEACH, FLORIDA -- I shop at Macy's (Boynton Beach Mall) Florida, on a regular basis. I must compliment the wonderful sales staff they have and particularly the ladies that work the INC Dept. Last time I was there, I was walking out of the dressing room and went to scan a price on a pair of pants. The saleslady saw me as she was getting ready to leave for her dinner break. She told me she could check the price for me and ring me up as well. She was so pleasant and nice. I really appreciated what she did. She exemplifies what a great salesperson is all about.
SYRACUSE, NEW YORK -- We visited the home section of Macy's located at Carousel Center in Syracuse, NY. A bed pillow was on sale but when we went to purchase it, we were told by one clerk that the sale sign should not have been posted and she was going to charge us full price, telling us to come back three days later when the sale would begin.
We elected not to purchase the pillow, but on the way out, we asked another clerk, Joan, if the first clerk had been correct. Joan said, "No, the policy is that if it is marked on sale incorrectly, the customer still gets the sale price. It is not the customer's fault if the signs are incorrect." We went back and got the pillow and she sold it to us at the sale price, saving us the time (and gas money) of driving back to the store a few days later. Thank you, Joan!
I am getting so tired of buying something in Macy's and getting the speech from the sales staff to sign up for a Macy's card. They are so focused on this and pushing this because the sermon is slammed down their throats and jobs threatened that they can't even close the sale properly and give good customer service. I don't want a Macy card or any other department store card. Macy's, this is what is wrong with America today and the credit crisis that exists. I don't want your card or any other department store card. Stock your stores, bone up on real customer service, improve your merchandise and you won't need the "card" to make up for profit loss.