HOLYOKE, MASSACHUSETTS -- I was helped by a wonderful woman in the ladies lingerie department at the Holyoke Mall store the other day. I have had a very difficult time finding a bra style that will stay on my shoulders and not slip off. ** came to my aid when she showed me the line of Warner bras that have a bit of very soft rubber that runs under the bra straps. I have finally found a style of bra that I can wear in complete comfort! Thank you again, ** for the wonderful help that you gave me. I'll call to be sure that you will be there the next time.
MISHAWAKA, INDIANA -- A year ago my wallet was stolen and I lost both my credit card and debit card. The thieves did some shopping at Walmart within 10 minutes of stealing the cards (that is another story). Then they went to Macy's and tried to use the debit card. That card had already been flagged by my bank and they were unable to use it. So they flipped out my credit card and Macy's took it without any questions.
I spoke to the general manager of Macy's and was told that it is their policy to never question a customer on the validity of their credit cards because this might upset their customers. I think this is totally unacceptable. Two men were trying to use a woman's credit card and they did not ask for any ID. This took months to straighten out.
ELMHUSRT, NEW YORK -- I was at Macy's recently and I had the most absolute rudest cashier EVER! I've been a manager in the retail business for about 13 years now so I know how it is for sales associates so I always smile and say “Hi” whenever I go shopping and mostly they are very helpful but this woman was in a class of her own - the lowest a person could possibly be in. I was paying for a couple of items at Macy's and I gave the cashier some cash while looking in my wallet to find some change when I noticed that the cashier, **, was about to close the cash drawer.
I told her to wait and that I had the change but she looked me right in the eye while she closed the drawer and told me, “Too bad, you should have told her before.” WHAT??? Why did I have to say anything in the first place? Did she think I was going through my wallet to giver her a tip? Of course I wanted to speak with a manager after that and she told me that there were no managers working. Yeah, a big store like that with no managers? I said something like that back to her and then she absolutely refused to call a manager.
So I went looking for somebody to call a manager for me and found a security guard. He directed me to another cashier who tried to help me and called a manager a couple of times to try to get him to speak with me but the manager kept making excuses and refused to. With managers that don't care, no wonder they have salespeople that have a nasty attitude. ** also refused to give me her name, she actually covered her name badge with her sweater! The cashier that was trying to call the manager for me was nice enough to look up the cashier's name for me with the receipt I had or else I wouldn't have known her name.
In my experience, most of the employees that always complain about their managers or their jobs are the ones that purposely give customers a difficult time and are constantly being spoken to or written up. They are ALWAYS trying to make excuses for their own behavior.
AKRON, OHIO -- I was walking in the mall and decided to just check out the furniture in the new Macy's that had taken the place of Kaufmann's. As I got to the top of the escalator, there was a sign saying "semi-annual furniture sale" (nothing else but those words) so for me, that was a plus factor to even look at their furniture displays.
I saw a black leather recliner chair that was small and just the size I had been looking for and it was on sale for $399! What a deal! I told the sales clerk that I wanted to purchase that chair and was there a delivery charge? He said the delivery charge was $65. I said wow, I just had a refrigerator and stove delivered from hhgregg and it was only $50 plus they removed my old appliances.
I told him that my friend would pick it up for me with his truck. He then proceeded to fill out the papers and then said that there was a $15 charge for pick-up. I said what! He said it was for the paperwork and getting the chair ready for me to put it in my friend's truck.
I said the sign should say $414 for the chair, not $399 if I have to pay that amount even to pick it up. I also said there were no signs and nothing on the tag stating that there is a $15 charge for pick-up. He said that is Macy's policy. I said OK, well then the sign says $399 for that chair then I will take that chair. He said he could not sell it to me, it was the floor model and that I would have to get one out of the warehouse (thus adding the $15).
After talking with various managers, the home office, and district manager, they basically said it was Macy's policy and they were not going to change it for me or anyone else. I then said I would apply for a Macy's card and get 20% off my first purchase. They informed me that I had a Kaufmann's charge and that it automatically turned into a Macy's card and that I could not apply for a new card and get the discount.
To make a long story short, my friend with the truck filled out a form for a Macy's card bought the chair for me and had it delivered to my house and the cost was a lot less than if they would have just taken the $15 off the price. So I paid my friend, he cut up the card and Macy's lost two customers. Normally I spent a great deal of money over the holidays at that store but not this year! I feel for $15, they lost a good customer and I am sure there are others who feel the same way!
FREEHOLD -- I just want to tell people that there are some young women in the Macy's dept store who wear their black suits and walk around with their clear bags, and also have an attitude to boot. I work in the same mall as they do and they walk in my store (which I will not mention by name) on their breaks or when they are off. And they curse, they speak to mall employees in a very demeaning way, as if working for Macy's makes them better. They are rude and demand attention from you while helping other customers.
Excuse me, but regardless if you are off work or not, when you wear that suit, you are clearly representing the company you work for and how you represent yourself in other stores in the same mall you work in says a lot. I was outraged by these two girls who are young and obnoxious... They came in my store and by the time they were walking out, I had some words for them and GOSH, they were stunned that someone actually stood up to them.
I was thinking how would they like it if I came into their department in Macy's and acted the same way. I'm sure they would not appreciate it. So now, I have no interest in going to shop at Macy's - not in the beauty/fragrance area. That's for sure. They don't deserve my business when they hire such trash. I'll just head over to Sephora... Any place else will work... So word to the wise... When you walk in Macy's and come across a girl who has no idea about customer service or you see a Macy's employee walking in the mall, watch how they act and speak and remember not to be that way. It's not flattering at all.
BRIDGEWATER, NEW JERSEY -- On January 30, 2010, my husband and I went to Macy's at the Bridgewater Mall to find and purchase shower and wedding gifts. ** was exceptionally helpful and made our shopping trip much easier, in fact, fun. We now have lovely gifts ready to deliver and we will be sure to look for ** on our next shopping trip. Thank you, **.
My aunt & I went in and ** came over to greet us & asked to help. She ran all over the store for us to attend to our needs. She went out of her way to make us think she was there just for us. She explained the promotions & coupons, figured both options to take full advantage of our savings and was very attentive & friendly. WE CAN'T say enough about her or our great savings that day. Thanks again ** for the fun afternoon.
RICHMOND, VIRGINIA -- I wish to compliment ** in the women's shoe dept. for his excellent service to me. He was pleasant and efficient, showing me several kinds of shoes, showing me various colors in a particular shoe, and helping me decide on the proper size as I am difficult to fit and certain brands of shoes require different sizes. I bought 4 pairs of shoes from ** and would like his supervisor to know that I have never had better service in any shoe dept. of any store and I'm a senior citizen.