Macy's East - Page 2

45 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Great Service
Posted by on
CHESAPEAKE, VIRGINIA -- Today when I was in Macy's there was a problem with my credit card, this happened just a few days ago as well, and told it wouldn't happen again. Not so. I used the in store phone to speak with someone in customer service but no help there. This very nice employee in fine jewelry overheard me and offered her help. She went above and beyond in helping me get the right person to take care of me. Her name is Nancy Nash at the Chesapeake, Virginia store. What a great and giving employee they have. Thank you again for your help Nancy. Sincerely, Cheryl Davis
     
Read 0 RepliesAdd reply
Helpful Salesperson
Posted by on
BEAVER, PENNSYLVANIA -- I would like to tell you about one of your salespersons at the Beaver Valley Mall on May, 9, 2009. She was a very helpful lady. I was looking for a special necklace and earrings in a special color and she was very kind to help me. My daughter was looking for something special as well and we both found what we were looking for. The sales lady was busy with another customer but she still took her time to help me. I am thankful to her for being so helpful. Thank you.
     
Read 6 RepliesAdd reply
User Replies:
Suusan B. on 2009-05-12:
How nice in this day and age of everyone complaining about everyone and everything that you took the time to compliment a Macy's associate.
BokiBean on 2009-05-12:
You forgot her employee number!

These self-back-pats are becoming tiresome.
Anonymous on 2009-05-12:
I agree Boki...these are all written alike.

http://www.my3cents.com/showReview.cgi?id=42027

http://www.my3cents.com/showReview.cgi?id=42109

and this one

All appear to have been written by the same person. I don't think Addy is wise to it. LOL

madconsumer on 2009-05-12:
just because a company gets several good reviews, does not mean they are all fake. or is it some cannot accept some people actually do receive great and wonderful service?

but of course since the doc claims they are bad, or duplicate, they must be.

just accept someone is giving true and good reviews. unlike the lame 5 reviews I see by one of the haters .....

great review.

very helpful.
JDSmith on 2009-05-12:

This appears to be another fake post for Macy's.

When I start seeing posts by the seasoned/regular M3C users, then I will give them some credence. As long as they are single posts by new profiles, they hold no validity.
BokiBean on 2009-05-12:
Yes, Doc. They don't even bother to change it around enough to be believable...pffft!
Close commentsAdd reply
Macy's Furniture: Terrible Customer Service
Posted by on
WAYNNE, NEW JERSEY -- Ordered furniture from Macy's Furniture store in NJ area. Delivery was canceled again and again at last minutes. When purchase, we were promised everything is in stock, we can get our furniture on time. For each delivery cancellation, the excuse is ridiculous, first time they blame their new computer system, second time they told us not enough orders to fill full truck, so they have to cancel delivery, they want to wait for other orders to send together. We ordered full dinning room set! and We paid delivery fee!!!

Christmas is approaching, there is slim chance we can get our furniture any time soon. Who knows when will they could get full truck load! Don't believe their promise any more. We have taken time off from work, waited at home for delivery, then got call from them" sorry, no delivery. next time"

Terrible terrible customer service.
     
Read 5 RepliesAdd reply
User Replies:
tnchuck100 on 2008-12-13:
Cancel the order. Get your money back. Go somewhere that will appreciate your business. A local store. Not Ashley Furniture.
TGT101 on 2008-12-14:
I don't think if you paid for a delivery you should have to wait for a full truck. I would cancel your order and ask for your money back.
jktshff1 on 2008-12-14:
TGT, it's called LTL (less than load) freight. They will wait for a full truck going to your area. Usually it only takes a couple of extra days and can save several hundred $$ on shipping.
TGT101 on 2008-12-14:
I still don't think that if you are paying for shipping of a item that you should have to wait an indefinite amount of time to receive that item. I would go to a place that doesn't have LTL or pick it up myself.
jktshff1 on 2008-12-14:
TGT, it's a choice thing. LTL is a cheaper option.
However, after rereading the post, I wonder who Macy's is using? I don't believe they have their own delivery trucks.
I don't see a time line here (when ordered, when delivery promised, when canceled etc)
Close commentsAdd reply
Great Customer Service
Posted by on
PITTSBURGH, PENNSYLVANIA -- Associate Marion approached me when I first arrived in the Women's Department and asked if she could help me. I informed her I was looking for a few items for a cruise next month. She said come with me and asked the size I would need and she helped me pick out a few outfits. This was the best shopping experience I believe I have every had. I really appreciated Marion's help and would recommend others to shop at Macy's and look up Marion.
     
Read 6 RepliesAdd reply
User Replies:
Anonymous on 2008-09-13:
Is there a link to M3C's on the Macy's web site or something? Nice review though.
Slimjim on 2008-09-13:
From what someone else said here, yes. I guess if you want to write a positive experience, they have you do it though a link on their site to here. I'm going out on a limb that if you have a complaint or bad experience, you end up isolated within the bowels of their own network.
Anonymous on 2008-09-13:
Maybe Macy's pays them. Could be a paid shill too, lots of that going on these days on all of the consumer gripe sites. It's just fishy that we never see a complaint come this way.
Slimjim on 2008-09-13:
From what I heard, the testimonies are legit. I'm sure Maur is real and speaks the truth. Someone at Macys had a brainchild that instead of having customers post compliments on their site, they would redirect them to a unrelated 3rd party, ie here. It's a little borderline as they seem to have found a loophole way of using this site for promotional purposes.
tnchuck100 on 2008-09-14:
Slim, I think you nailed this one for exactly what it is. A very cleverly thought out advertising scheme. The ingenuity of man is boundless.
TGT101 on 2008-09-14:
I don't think it is possible for that many people to be so impressed by Macy's that they find there way here...something is up.
Close commentsAdd reply
Macy's Acceptance Of Origins Coupons
Posted by on
MILWAUKEE, WISCONSIN -- I purchased an Origins product (Andrew Weil) at an Origins store in Oregon WI. I was given a 10% off coupon to use by July 31st. I was visiting in Ft Wayne IN and decided to use that coupon on July 30. I was informed that Origins stores located in Macy's cannot honor these. Why not? What difference does the location of the Origins store make when buying an Origins product? I was very disappointed as I had now lost the chance to purchase a product.

Cathy, the salesperson whom I spoke to was very apologetic.

I would like to also comment on Macy's sales which have so many exceptions listed in the "fine print"that it is almost impossible to find something that actually is a good deal on sale. As a consequence I don't even look at your ads.
Thank you for your attention to my comments.

Jane Armstrong
Cedarburg WI
     
Read 3 RepliesAdd reply
User Replies:
Anonymous on 2008-07-30:
Macy's coupons are considered a joke.
yoke on 2008-07-30:
The Origin's coupon states for an Origin Retail Store, which are the free standing stores not the ones that rent space from Macy's. I had the same coupon and went to Macy's first and that is what I was told.
Anonymous on 2008-07-30:
I don't even shop much in there, save the Lancome counter. The coupons basically say if it's hanging on a rack, sitting on a shelf, or dispalyed behind glass, the 15% coupon is not usable.

This being said, their customer service is wonderful.
Close commentsAdd reply
Excellent Customer Service
Posted by on
NEW YORK, NEW YORK -- I was in Macy's today to select a wedding gift and a bridal shower gift for someone registered with Macy's. The items were in the housewares department in Macy's Cellar. Chantel, my sales associate, could not have been more gracious, accommodating and efficient. She made calls to establish my platinum card status, seeing I only had my red card with me, she contacted Gift Wrap and her supervisor to establish the cost of the four boxes that were to be put in one box for gift wrap and mailing. She made what could have been a frustrating ordeal, a pleasant experience as she helped me find exactly what I was looking for with calm and good will. I am 83 years old, and have not had the pleasure of this kind of service in decades.

I hope Macy's appreciates and rewards what they have in this stellar employee. I will shop at Macy's with less trepidation in the future because of her service.
     
Read 2 RepliesAdd reply
User Replies:
Anonymous on 2008-07-25:
The daily phony Macys post.
jujumojo on 2008-07-25:
I went into Macy's last week and the woman behind the counter was on her cell phone while she "waited" on me. It was actually the other way around. I waited for her to hang up so that I could get my transaction done properly. Didn't happen. I walked out.
Close commentsAdd reply
Outstanding Service
Posted by on
BURLINGTON, MASSACHUSETTS -- I am writing in regards to Hollis Colby sales associate #550155.

Hollis was so wonderful to work with today. I am searching for a new career and she was able to help me put together several outfits that will be appropriate for interviewing and my transition into fall. Hollis met me briefly and when I arrived today she had skillfully selected very appropriate choices in great colors and styles and with keen sensitivity to price as I am currently between jobs. Very Nice experience.

She is a superb asset to your sales organization! I will most definitely utilize Hollis again and will recommend her outstanding service to my friends and colleagues.
     
Read 0 RepliesAdd reply
Just Wanted To Pass Along A Compliment
Posted by on
BOYNTON BEACH, FLORIDA -- I shop at Macy's (Boynton Beach Mall)Florida, on a regular basis. I must compliment the wonderful sales staff they have and particularly the ladies that work the INC Dept. Last time I was there, I was walking out of the dressing room and went to scan a price on a pair of pants. The saleslady saw me as she was getting ready to leave for her dinner break. She told me she could check the price for me and ring me up as well. She was so pleasant and nice. I really appreciated what she did. She exemplifies what a great salesperson is all about.
     
Read 1 RepliesAdd reply
User Replies:
old fart on 2008-07-01:
Macy's is a great store...The original flagship store in New York city is the best..
Close commentsAdd reply
Pillows
Posted by on
SYRACUSE, NEW YORK -- We visited the home section of Macy's located at Carousel Center in Syracuse, NY - a bed pillow was on sale but when we went to purchase it, we were told by one clerk that the sale sign should not have been posted and she was going to charge us full price, telling us to come back three days later when the sale would begin. We elected not to purchase the pillow, but on the way out, we asked another clerk, Joan, if the first clerk had been correct. Joan said, "No, the policy is that if it is marked on sale incorrectly, the customer still gets the sale price - it is not the customer's fault if the signs are incorrect".

We went back and got the pillow and she sold it to us at the sale price, saving us the time (and gas money) of driving back to the store a few days later.

Thank you, Joan!

Mrs. Morey
     
Read 0 RepliesAdd reply
Credit Card Solicitations
Posted by on
I am getting so tired of buying something in Macy's and getting the speech from the sales staff to sign up for a Macy's card. They are so focused on this and pushing this because the sermon is slammed down there throats and jobs threatened that they can't even close the sale properly and give good customer service. I don't want a Macy card or any other department store card. Macy's , this is what is wrong with America today and the credit crisis that exists. I don't want your card or any other department store card.

Stock your stores, bone up on real customer service, improve your merchandise and you won't need the "card" to make up for profit loss.
     
Read 6 RepliesAdd reply
User Replies:
CrystalSword on 2008-03-25:
I prefer to not have revolving charge cards for stores myself. I have one for walmart and one for my car repair place.....it really does help but neither are maxed out and only used when we absolutely have to use them.
Anonymous on 2008-03-25:
Every retail store tries to push people to open up a credit card with them, not just Macy's. When I worked at Mervyns, we had a quota we had to meet everyday. Our raises would depend on how well we met our quota.
Principissa on 2008-03-25:
I still don't think people's jobs should be on the line because they can't sell someone a credit card. We have one credit card, and it is for emergencies only. That is all we need and all we want. Nobody should be denied a raise or lose their job because someone refuses a credit card.
Anonymous on 2008-03-25:
I agree. That's one of the reasons I left retail. I'm not a pushy person and I don't like to force people into applying for a credit card they don't need.
Anonymous on 2008-03-26:
It's not just Macy's, it's nearly every major retailer that is doing this now. There are times when I've encountered some pretty pushy sales reps who just don't like to take no for an answer...I realize it's part of their job and they have quotas to meet and their bonuses may depend on how many they get, but when a customer says no thank you, let it go and show us some real customer service by respecting our decision.
leopard on 2009-03-29:
They do it because the company's quota is 1 credit account for every 35 hours worked.(or at least it was last summer) In your first 90 days on the job, if you don't meet that quota, you no longer have a job. I no longer work on the sales floor, but I've heard that now they've pushed the quota up to 2 for every 35 hours worked.
Close commentsAdd reply
Top of Page | Next Page >