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Macy's East - Page 2


45 Reviews & Complaints

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Shopping for Cookware is easy!
Posted by Beanbagbritches on 04/14/2010
Macy's near Wendover Rd in Greensboro, NC
Macy's near Wendover Rd in Greensboro, NC
GREENSBORO, NORTH CAROLINA -- My husband took me out shopping for my birthday last weekend, hoping to buy me a new large cooking pot. We went directly to your store to see what was being offered. When we got to the cookware department, everything was laid out, easy to see & easy to price. We were able to review our options (there were several!) & find a quality 8 quart pot (by Martha Stewart) quickly & easily. Even the sales representative was friendly & helped us make the purchase so we could get out the door without a care in the world. I love Macy's & will be coming back to your store many times every year.
     
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Posted by madconsumer on 2010-04-14:
i have always enjoyed these macy's compliments.

very helpful!!
Posted by Anonymous on 2010-04-14:
My wife loves this store too.
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The Ring
Posted by Alain on 04/09/2010
2300 EAST LINCOLN HIGHWAY, PENNSYLVANIA -- My search began when my wife spotted a diamond ring that she really wanted as an annivesary present in a Macy's catalog advertising their one day sale on various items 3/31/10. It matched her wedding and engagement rings and, much to my delight, was on sale for a couple of hundred dollars less than other rings she'd looked at. So I went on-line to order it. The web ID number wouldn't take so I called their Catalog center and got Irene. She couldn't get the ring to come up and her computer was jammed so she had to call tech support and promised to call me back. Okay, this is beginning to look a bit dicey, but by God I'm going to get that ring. Irene calls back after about 15 minutes to tell me the ring is no longer in stock at the catalog center warehouse, but she found several stores (my local Macy's wasn't one of them) that show it in stock, one of which is Oxford Valley/Langhorne, PA near Philly (I'm in Pittsburgh). She gives me the phone number to call them. It's now a quest. I will get that ring if I have to drive 7 hours to buy it. Fortunately, I get Meena in Macy's Jewelry Department at Oxford Valley. She checks stock (it's there!), takes down my shipping information, double checks to make sure it's the ring I want, and quotes me the price (sale price, but I'm paying shipping which is fine and a heck of a lot better than driving there). Meena calls later that night to tell me the ring (I'm now thinking 'The Ring, My Precious' kinda like Smeagle in Lord of the Rings) is on it's way. It arrives, it fits, my wife is happy (and consequently so am I), and Meena calls to make sure it arrived safely. The customer service given by Irene (catalog center) and Meena (Oxford Valley Macy's) was excellent. They were courteous and helpful. The product was what we wanted. I get +10 points in the husband rankings from my wife. Great job, Macy's!
     
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Posted by mandy_Reeves on 2010-04-10:
cool! I love Macy's latley! Such nice folks at all the counters.
Posted by Venice09 on 2010-04-10:
I was thinking The Ring, as in seven days.. one of my favorite horror films.. :)

It's great when you find the perfect gift, and then everything goes right. I go on missions too if I want something badly enough, and it's usually worth it.

Happy Anniversary!
Posted by Anonymous on 2010-04-10:
Excellent review. Other stores need to take lessons from Macy's in regard to great customer service...now if they would just lay off pushing their employees to shill credit cards, that would be cool. These nice, well trained people are doing a good enough job without that pressure, too. I've never had bad service at Macy's. I hope the wife loves The Ring.
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Thank you, Margaret
Posted by Mmkaine on 02/07/2010
On January 30, 2010, my husband and I went to Macy's at the Bridgewater Mall to find and purchase shower and wedding gifts. Margaret was exceptionally helpful and made our shopping trip much easier, in fact, fun. We now have lovely gifts ready to deliver and we will be sure to look for Margaret on our next shopping trip. Thank you, Margaret.
     
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Thanks Shannon
Posted by Coaltrain on 02/06/2010
My aunt & I went in and Shannon came over to greet us& asked to help. She ran all over the store for us to attend to our needs. She went out of her way to make us think she was there just for us. She explained the promotions & coupons, figured both options to take full advantage of our savings and was very attentive & friendly. WE CAN'T say enough about her or our great savings that day. Thanks again Shannon for the fun afternoon. Judy Snow & Jessie Parker
     
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Good Service
Posted by Mkt on 01/30/2010
Frankly, my wife and I always have wonderful service from the staff at Macy's Westmoreland. My most recent experience was with Bernie who is always extremely helpful, and Thursday was particularly outstanding. Thanks for hiring good employees.
     
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Posted by Skye on 2010-01-30:
SHILL
Posted by tnchuck100 on 2010-01-30:
I'll second that! SHILL!
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Praising an employee of Macy's Regency Square Mall, Richmond, VA
Posted by Milbs on 01/04/2010
RICHMOND, VIRGINIA -- I wish to compliment Tracy in the women's shoe dept. for his excellent service to me. He was pleasant and efficient, showing me several kinds of shoes, showing me various colors in a particular shoe, and helping me decide on the proper size as I am difficult to fit and certain brands of shoes require different sizes. I bought 4 pairs of shoes from Tracy and would like his supervisor to know that I have never had better service in any shoe dept. of any store and I'm a senior citizen.
     
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Macy's Bangor Mall Jewelry called me a thief!
Posted by Skidaddler on 12/29/2009
BANGOR, MAINE -- Last summer there were two bracelets bought in my family. My mother bought a $1600 diamond tennis bracelet for my daughter as a graduation gift and my boyfriend bought me a gold link bracelet for my birthday. The diamond bracelet was purchased in Boca Raton, FL and the gold bracelet in Portland, Maine. Back in September I noticed a spacer on the gold bracelet was broken so I took it back to Portland to be fixed. No problems whatsoever. They happily took back the item, fixed it, called me and seemed more than happy to help me. I noticed a few weeks ago that the link broke again. In the meantime, my daughter decided to start wearing her diamond tennis bracelet every day, and after about a week she noticed one of the diamonds had fallen out.

Last night I was in Bangor Mall in Bangor Maine. First I went to the jewelry department and nobody was there. We shopped a bit then went back. I had the price tag for the diamond bracelet and the sales and repair receipt for the gold bracelet. The sales person in Boca Raton told my mother that that little tag had the bar code on it that would bring up everything about the bracelet in the computer.

There was a boy behind the counter named Alex who basically told me I might have gone to another jewelry store in the mall or anywhere for that matter, bought an inferior product and then brought it to Macy's to be repaired so they had no proof that the tag belonged to the bracelet. REALLY??? I was trying to steal repair service from Macy's?? Then they told me they couldn't do anything about the gold bracelet unless I had a service plan on it. They told me three times they had a 30 day return policy. RETURN POLICY? Did I say I was trying to return anything? I did get a little angry that I was being called a thief. Insulted, hurt and very angry. I might have started yelling a little and probably got a little loud, but they just accused me of being a thief. Then the kid back peddled and claimed he said "some people".... give me a break!

Then the manager came over and they brought out a sheet of stickers and said that unless the bracelet had one of those stickers on it, they couldn't help me. Anybody ever have stickers on their jewelry that they wear?? Me either. He said those stickers allow them to look up anything in the computer and it will bring up a copy of the receipt so they can see the purchase. I thought the bar code on the price tag was supposed to do that.

History time... the same manager a few weeks ago wouldn't let me exhange a blouse that had one of those "stickers" on it because he told me the sticker was just an inventory control and that it didn't bring anything up in the computer.

The sales people involved didn't want to give me their names. I got the boy's name, but I wasn't able to get the girls name as she ran away fast. So I took a picture with my camera phone. I was then told that it is against the rules to take pictures in their store. LMAO... really???

So basically I bought have two pieces of expensive jewelry from Macy's that are defective and the Bangor Mall Macy's won't help out.

I called Macy's in Portland Maine this morning about my gold bracelet and they said "no problem, please bring it in we will be happy to help". I asked them about the diamond bracelet and they said they will call the Boca Raton store and get the information based on the tag information I called them.

STAY AWAY FROM BANGOR MALL MACY'S. THEY ARE AWFUL. THEY ARE RUDE. THEY MUST TAKE SPECIAL CLASSES ON HOW TO NOT TAKE RETURNS.
     
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Posted by Anonymous on 2009-12-29:
Are you going to send the picture to the FBI?
Posted by Ponie on 2009-12-29:
Maybe it's just me, but I've never heard of a replacement diamond being supplied at no charge. Perhaps I'm mistaken but I presume this is what you were trying to accomplish. Take the bracelet to any reputable jewelry repair shop. They'll be able to put in a matching diamond. Of course, you'll have to pay for it.
Is 'Macy's East' different from just a 'Macy's' store? All the sales personnel in our Macy's stores have name tags.
Posted by Anonymous on 2009-12-29:
"RETURN POLICY? Did I say I was trying to return anything?"

"THEY MUST TAKE SPECIAL CLASSES ON HOW TO NOT TAKE RETURNS."

So, were you trying to return it, or not?


Posted by beanbagbritches on 2009-12-29:
Actually, Macy's is pretty good about replacing something defective within a certain time-frame or providing an alternate item. I had to return a watch because the crystal face came off & our local store didn't have another similar watch. However, I was able to choose another style (which I still wear) & just paid the difference for. I'm not sure what the problem is with having gifts fixed, but the Bangor Macy's does sound somewhat under-educated about how to handle these things.
Posted by Ytropious on 2009-12-29:
"The sales people involved didn't want to give me their names. I got the boy's name, but I wasn't able to get the girls name as she ran away fast. So I took a picture with my camera phone. I was then told that it is against the rules to take pictures in their store. LMAO... really??? "

OP, how would YOU like it if some angry woman was trying to copy down your name and TAKE A PICTURE OF YOU. You wouldn't like it very much. Give me your name, let me come to YOUR job and take a picture of you to tell your boss how much you suck. Doesn't feel very good does it? How rude of you.
Posted by PepperElf on 2010-04-13:
"I might have started yelling a little and probably got a little loud"

this may be why they "might" not want you taking photos of them in the store
plus it's private property...
Posted by punxnotdead80 on 2010-04-13:
"So I took a picture with my camera phone. I was then told that it is against the rules to take pictures in their store. LMAO... really??? "

Ummm, yes?

Stores generally don't let any Tom, Dick or Harry take pictures of stuff in their stores. Too many risks involved if they allow it, from stealing trade secrets to casing the place for theft.
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Helpful employee
Posted by Sassi on 12/16/2009
I want to compliment your employee, Alicia, store #11, 11686203. She was extremely helpful, I recently had knee surgery and have a little difficulty getting around, she helped me find garments and exchange some items. She was very knowledgeable and friendly. A GREAT EMPLOYEE!
     
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Posted by Anonymous on 2009-12-16:
Alicia sounds hot....
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Excellent sales personnel
Posted by Billf on 12/10/2009
Macy's Boca Town Center Mall Boca Raton Florida
My wife and I purchased a diamond pendant from this store. The sales person Gloria #71859778 was very knowledgeable about the jewelry, most helpful in our making a decision and very courteous/friendly. She is an excellent employee

Bill fleming
     
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Sales Associate compliment
Posted by PattW on 11/30/2009
EAST BRUNSWICK, NEW JERSEY -- Sales Associate named David in housewares dept. in the Macy's Brunswick SQ. Mall was exceptionally helpful in assisting me to select a gift for a family member. I have had the good fortune to have this particular sales Assoc. help me in the past and he has always been very polite, courteous & informative. Now and in the future I will always look for David to assist me as I know my I will receive outstanding service.

Sincerely,

Pat Wilder
East Brunswick, NJ
     
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