I would like everyone reading this website to know that the associates at Macy's willow grove in the home store give wonderful service. The employees there treat each guest with respect and try their best to give service with a smile. Thank you third floor associates at Macy's willow grove, Pennsylvania. I appreciate your outstanding service. 4 Replies - Latest reply on 09/16/2008Add reply
Great Customer Service
PITTSBURGH, PENNSYLVANIA -- Associate Marion approached me when I first arrived in the Women's Department and asked if she could help me. I informed her I was looking for a few items for a cruise next month. She said come with ... read full review6 Replies - Latest reply on 09/14/2008
FLORIDA -- I would like to compliment the Sales Associates in the Macy's Florida Mall/Orlando Women's Department and the Sales Associates in the Macy's Treasure Coast Square Mall Women's Department. Going to both stores, was an experience as each store's women's department were professional, courteous, friendly, and they all went out of their way to accommodate the needs of the customer.
I would like to say to all of them "job well done."
MILWAUKEE, WISCONSIN -- I purchased an Origins product (Andrew Weil) at an Origins store in Milwaukee WI. I was given a 10% off coupon to use by July 31st. I was visiting in Ft Wayne IN and decided to use that coupon on July 30. I was informed that Origins stores located in Macy's cannot honor these. Why not? What difference does the location of the Origins store make when buying an Origins product? I was very disappointed as I had now lost the chance to purchase a product.
3 Replies - Latest reply on 07/30/2008Add reply
Cathy, the salesperson whom I spoke to was very apologetic.
I would like to also comment on Macy's sales which have so many exceptions listed in the "fine print"that it is almost impossible to find something that actually is a good deal on sale. As a consequence I don't even look at your ads.
Thank you for your attention to my comments.
NEW YORK, NEW YORK -- I was in Macy's today to select a wedding gift and a bridal shower gift for someone registered with Macy's. The items were in the housewares department in Macy's Cellar. Chantel, my sales associate, could not have been more gracious, accommodating and efficient. She made calls to establish my platinum card status, seeing I only had my red card with me, she contacted Gift Wrap and her supervisor to establish the cost of the four boxes that were to be put in one box for gift wrap and mailing. She made what could have been a frustrating ordeal, a pleasant experience as she helped me find exactly what I was looking for with calm and good will. I am 83 years old, and have not had the pleasure of this kind of service in decades.
2 Replies - Latest reply on 07/25/2008Add reply
I hope Macy's appreciates and rewards what they have in this stellar employee. I will shop at Macy's with less trepidation in the future because of her service.
BURLINGTON, MASSACHUSETTS -- I am writing in regards to Hollis Colby sales associate #550155.
Hollis was so wonderful to work with today. I am searching for a new career and she was able to help me put together several outfits that will be appropriate for interviewing and my transition into fall. Hollis met me briefly and when I arrived today she had skillfully selected very appropriate choices in great colors and styles and with keen sensitivity to price as I am currently between jobs. Very Nice experience.
She is a superb asset to your sales organization! I will most definitely utilize Hollis again and will recommend her outstanding service to my friends and colleagues.
I got outstanding service today when I went to Macy's in Augusta Mall, Augusta, GA. Ms Betty was professional as she greeted me in the handbag department. Because of her smile and bubbling attitude, I purchased a Coach handbag.
1 Replies - Latest reply on 07/19/2008Add reply
If she's not the manager of that department she should be.
I wish to compliment Karen of Macy's at Silver City Galleria for her outstanding service as she assisted me in choosing a fine cologne from a large selection. She is a fine salesperson.
3 Replies - Latest reply on 07/14/2008Add reply
GREENSBORO, NORTH CAROLINA -- I hoped to express appreciation for the assistance provided by the salesperson (Ethel Franklin) but the earlier instruction seemed to indicate this is not the information you are gathering. I'll give you the store location so that this member can be complimented if, indeed, this is a function of "my3cents.com." If not, I don't have anything to report.
I shopped at Macy's Friendly Center, Greensboro, NC.
BOYNTON BEACH, FLORIDA -- I shop at Macy's (Boynton Beach Mall)Florida, on a regular basis. I must compliment the wonderful sales staff they have and particularly the ladies that work the INC Dept. Last time I was there, I was walking out of the dressing room and went to scan a price on a pair of pants. The saleslady saw me as she was getting ready to leave for her dinner break. She told me she could check the price for me and ring me up as well. She was so pleasant and nice. I really appreciated what she did. She exemplifies what a great salesperson is all about. 1 Replies - Latest reply on 07/01/2008Add reply
SOUTH PORTLAND, MAINE -- I don't shop very often at Macy's. But I know that when I need perfume I shop Macy's for their wide selection.
Today I went to try and find my favorite perfume and the saleswoman explained that what I wanted was discontinued. So she showed me the Calvin Klein "Euphoria" and said that it was similar to my old perfume. Her name was Kimberly and she works at the South Portland, Maine Macy's. She was very kind and helpful. I would recommend her to any of my friends.
SYRACUSE, NEW YORK -- We visited the home section of Macy's located at Carousel Center in Syracuse, NY - a bed pillow was on sale but when we went to purchase it, we were told by one clerk that the sale sign should not have been posted and she was going to charge us full price, telling us to come back three days later when the sale would begin. We elected not to purchase the pillow, but on the way out, we asked another clerk, Joan, if the first clerk had been correct. Joan said, "No, the policy is that if it is marked on sale incorrectly, the customer still gets the sale price - it is not the customer's fault if the signs are incorrect".
We went back and got the pillow and she sold it to us at the sale price, saving us the time (and gas money) of driving back to the store a few days later.
Thank you, Joan!
Very Helpful Employees
HOLYOKE, MASSACHUSETTS -- I was helped by a wonderful woman in the ladies lingerie department at the Holyoke Mall store the other day. I have had a very difficult time finding a bra style that will stay on my shoulders and not ... read full review5 Replies - Latest reply on 07/23/2008
Stolen credit cards used at Macy's
MISHAWAKA, INDIANA -- A year ago my wallet was stolen and I lost both my credit card and debit card. The thieves did some shopping at WalMart within 10 minutes of stealing the cards (that is another story). Then they went ... read full review13 Replies - Latest reply on 05/04/2008
Credit Card Solicitations
I am getting so tired of buying something in Macy's and getting the speech from the sales staff to sign up for a Macy's card. They are so focused on this and pushing this because the sermon is slammed ... read full review6 Replies - Latest reply on 03/29/2009
SOUTHFIELD, MICHIGAN -- Let me first say that I am not one to normally complain. However, Macy's furniture department beginning with their advertisement to their employees knowledge and competence are just, well...ridiculous. ... read full review6 Replies - Latest reply on 09/28/2013
VERY RUDE Cashier
ELMHUSRT, NEW YORK -- I was at Macy’s recently and I had the most absolute rudest cashier EVER! I’ve been a manager in the retail business for about 13 years now so I know how it is for sales associates so I always smile ... read full review22 Replies - Latest reply on 06/18/2009