Macy's East Consumer Reviews - Page 3

I am getting so tired of buying something in Macy's and getting the speech from the sales staff to sign up for a Macy's card. They are so focused on this and pushing this because the sermon is slammed down their throats and jobs threatened that they can't even close the sale properly and give good customer service. I don't want a Macy card or any other department store card. Macy's, this is what is wrong with America today and the credit crisis that exists. I don't want your card or any other department store card. Stock your stores, bone up on real customer service, improve your merchandise and you won't need the "card" to make up for profit loss.

I called customer service to find out if I could pay my bill over the phone with a check. It was available but for a $10.00 fee. Then I explained that I was trying to avoid a late payment on my account - which I have had for 10+ years - because of a death in the family and the holiday on Monday (M. L. King) I was concerned that the payment would be late. I was told that the late charge would be $39.00 which was ridiculous for an account with an $80.00 balance. I sent the check priority mail at a cost of $4.00+ and will never charge another item on this account.

BEAVER, PENNSYLVANIA -- I would like to tell you about one of your salespersons at the Beaver Valley Mall on May, 9, 2009. She was a very helpful lady. I was looking for a special necklace and earrings in a special color and she was very kind to help me. My daughter was looking for something special as well and we both found what we were looking for. The saleslady was busy with another customer but she still took her time to help me. I am thankful to her for being so helpful. Thank you.

PITTSBURGH, PENNSYLVANIA -- Associate Marion approached me when I first arrived in the Women's Department and asked if she could help me. I informed her I was looking for a few items for a cruise next month. She said come with me and asked the size I would need and she helped me pick out a few outfits. This was the best shopping experience I believe I have ever had. I really appreciated Marion's help and would recommend others to shop at Macy's and look up Marion.

06-19-2010 - **, in Woman's better sportswear, has a delightful personality and is very professional and goes above and beyond to satisfy her customers and I so appreciated her helpfulness.

BRIDGEWATER, NEW JERSEY -- On January 30, 2010, my husband and I went to Macy's at the Bridgewater Mall to find and purchase shower and wedding gifts. ** was exceptionally helpful and made our shopping trip much easier, in fact, fun. We now have lovely gifts ready to deliver and we will be sure to look for ** on our next shopping trip. Thank you, **.

My aunt & I went in and ** came over to greet us & asked to help. She ran all over the store for us to attend to our needs. She went out of her way to make us think she was there just for us. She explained the promotions & coupons, figured both options to take full advantage of our savings and was very attentive & friendly. WE CAN'T say enough about her or our great savings that day. Thanks again ** for the fun afternoon.

GREENSBURG, PENNSYLVANIA -- Frankly, my wife and I always have wonderful service from the staff at Macy's Westmoreland. My most recent experience was with ** who is always extremely helpful, and Thursday was particularly outstanding. Thanks for hiring good employees.

RICHMOND, VIRGINIA -- I wish to compliment ** in the women's shoe dept. for his excellent service to me. He was pleasant and efficient, showing me several kinds of shoes, showing me various colors in a particular shoe, and helping me decide on the proper size as I am difficult to fit and certain brands of shoes require different sizes. I bought 4 pairs of shoes from ** and would like his supervisor to know that I have never had better service in any shoe dept. of any store and I'm a senior citizen.