Poor Exchange Price Policy
LAKEWOOD, CALIFORNIA -- I needed to return a Typhoon Crème Brule torch I had received for a Christmas gift 9 month ago. The associates told me that it was out of the system and that they could only give me $1.96 credit for ... read full review18 Replies - Latest reply on 11/25/2007
Macy's Merchandise Manager
FASHION VILLAGE, NEWPORT BEACH, CALIFORNIA -- I was in Macy's shopping (Dec. 26, 2009), when this woman came up to a gentlemen working and said to him that his merchandising of that particular product look wonderful. She took 2 steps away and turned ... read full review5 Replies - Latest reply on 10/23/2012
BURLINGTON, WASHINGTON -- I was shopping at Macy's yesterday and had my arms full of robes by the time I got to the register, Dan was great, he patiently waited while I found all the coupons I hoped to use and when we discovered that one had a deadline of 1pm and it was far beyond that time he just told me he was sure it was 1pm somewhere. I love the customer service Macy's provides, even in the craziness of the Season Dan had a great sence of humor, gave me great Macy's customer service. Thank you again. Valerie Add reply
Sophie could not have been more helpful. It was a pleasure dealing with her and I appreciated all the help she gave me. Add reply
I received wonderful service from an employee named Amber. I had all but given up trying to find a particular item of clothing. She spotted me and came over to assist. She was wonderful and ever so helpful. I ended buying four of what I was looking for as they were all just perfect for my needs. She was so diligent in searching for what I wanted. Thank you! Add reply
On October 13th, the women in our family went on a major shopping spree at Macy's. Tiffany in the Casual Sportswear/Jeans department was extremely helpful and knowledgeable. She helped all four of us to find jeans that actually fit- no small task. So, we are writing this note to acknowledge her outstanding customer service. Add reply
I was buying three pair of pajamas this afternoon, and Bonnie, the sales person, made a fine impression on me; she was warm and helpful. I'm grateful for that, as buying size xl pajamas as a woman in her sixties is not that much fun. Bonnie make the purchase pleasant! 3 Replies - Latest reply on 08/04/2009Add reply
Perry # 573059: I am in sales and Perry did a excellent job helping me pick out a few casual shirts since I can't match a thing.
Thank You, Perry
Macy's Employees Beg for Kudos
KELSO & VANCOUVER, WASHINGTON -- Every since Macy's took over Meier & Frank in the Pacific Northwest service has become strange. Not only did many long time employees (those familiar faces one was used to seeing) leave, but whenever ... read full review10 Replies - Latest reply on 02/18/2008
Do not ever buy furniture from Macy's! I bought the Metropolitan dining room set and had to refuse delivery 3 times due to damaged pieces. Even the furniture that I did not refuse has nicks and scratches on it that I just chose to ignore, because Macy's has been such a hassle to deal with. I submitted a review of their product on-line and they didn't post it. They only post good reviews. Don't be fooled by their website.
1 Replies - Latest reply on 01/01/2008Add reply
That's how I got tricked into buying furniture from there. Their quality control is horrible and I would not recommend it to anyone. Just google Macy's furniture and you'll see the actual reviews from consumers who are not satisfied. Avoid Macy's at all costs! Save your money!
when I pay by gift certificates, a sale person getting mad
8 Replies - Latest reply on 06/18/2009Add reply
At the very least I would like a response from your company regarding this incident. Thank you for your time.