Macy's West - Page 2

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Horrible Quality!
Posted by on
Do not ever buy furniture from Macy's! I bought the Metropolitan dining room set and had to refuse delivery 3 times due to damaged pieces. Even the furniture that I did not refuse has nicks and scratches on it that I just chose to ignore, because Macy's has been such a hassle to deal with. I submitted a review of their product on-line and they didn't post it. They only post good reviews. Don't be fooled by their website.

That's how I got tricked into buying furniture from there. Their quality control is horrible and I would not recommend it to anyone. Just google Macy's furniture and you'll see the actual reviews from consumers who are not satisfied. Avoid Macy's at all costs! Save your money!
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beanbagbritches on 01/01/2008:
I don't know that I would ever buy furniture there (I love their clothing & housewares), but I'll keep this in mind. Thx!
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Poor Exchange Price Policy
Posted by on
LAKEWOOD, CALIFORNIA -- I needed to return a Typhoon Crème Brule torch I had received for a Christmas gift 9 month ago. The associates told me that it was out of the system and that they could only give me $1.96 credit for the item. The item had a return label and a price tag, which had a price of $25.00. I realize that if not in your system then I would not get the whole amount back, but $1.96? I was going to purchase a $100.00 toaster oven and the store manager couldn't even offer me $10.00 for the return/exchange? I find that hard to believe. I provide that service for my customers at my business, that's how I stay in business. I will be posting the complaint on several web sites, unless this can be rectified. Needless to say, I did not feel comfortable purchasing the toaster oven at Macy’s, incase I had to return it. I never run into this type of poor service even at low price mega stores.
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*Brenda* on 10/16/2006:
Macy's isn't lets make a deal. You were trying to return an item that was 9 months old that they no longer sell. They will only give you the lowest price in the system w/o a receipt. A price tag is NOT a receipt. What if you had bought the item on clearance a week ago and were now trying to return it for full price? Personally, I can't believe you have the audacity to complain about something like this!
Skye on 10/16/2006:
Why did you wait 9 months??? Yeessshhhh, I have to agree very much with Brenda, it's not Let's Make a Deal. Macy's is one of my favorite places, and I have never had any trouble returning or exchanging anything. I also did not allow 9 months to go by.
heaven17 on 10/17/2006:
This is more of an example of a poor CUSTOMER than a poor policy. 9 months?? Dude, it's almost Xmas THIS year!
Anonymous on 10/17/2006:
Nine months and your mad? I must agree with the rest and can only add you may be out of line on this one.
MollyDolly on 10/17/2006:
Itd be nice if more places had a return policy like Nordstrom but unfornately that's not how is
Anonymous on 10/17/2006:
It is strange how they want to sell you stuff but when you take it back they say its not wort anything?
Anonymous on 10/17/2006:
socal on 10/17/2006:
Well Brenda, apparently by your response, you certainly would not make the cut for a game show that requires brains, such as Jeopardy. If you re-read my post, you will notice that I wrote that I would settle for even $10.00 that is over 50% off. Second it was a gift that had a return label on it, which works like a return receipt! In regards to insulting me with thinking that I bought the item a week ago, trying to make $10.00 bucks how cheap you must be to think along those lines, I have more valuable things to do with my time, than working up a scheme to make $10.00! Also 9 months in most stores, Home Depot, Crate and Barrel Costco etc. does not deter one from getting an exchange or refund. I was in line at Crate and Barrel and a customer in front of me was returning something over a year old, box had changed out of system, but was not a problem (quote from employee). As I stated I do this for my customers and the stores that do it as well, get it. They know that customers will continue to shop at their stores. For my business I see it as a cost to doing business and any smart retailer knows this.
Slimjim on 10/17/2006:
The store doesn't sell them anymore. I'm surprised they offered to take it back for anything. I don't know exactly what the thing is, but try listing it on Ebay. You may even get close to what it was worth retail.
heaven17 on 10/17/2006:
I got to come back with the fact that if this whole return thing was such a huge issue, you wouldn't have waited almost a year to get it done. Obviously, it wasn't weighing heavily on your mind or you would have made the return in a more timely manner.
*Brenda* on 10/17/2006:
You think YOU'D make the cut for a freakin game show requiring brains? Umm sure. FIRST you don't even know how much the person who bought it for you paid for it in the FIRST place. Maybe THEY bought it on clearance. Unless of course you asked them (which is really tacky). Hey Grandma, you know that thoughtful gift you got me LAST Christmas? What did ya pay for it? I want to return it..... Is that what you said? Hey maybe you ARE a scammer. $10 bucks is cheap now yeah, but if you keep repeating the scam then it starts to add up. I don't really care anyway. Who returns a GIFT 9 MONTHS later?!
socal on 10/17/2006:
Heaven 17 you are missing the point. In today's competitive business world, there is no room for business’s that doesn’t provide excellent customer satisfaction. If you don't believe what I am writing, go to your favorite bookstore and read a few books on subject and on the top companies providing it. Applying this in my own company and having studied it in college and countless management seminars, you will then learn what the top companies are doing is making sure the customer is right, satisfied, appreciated etc. It cost a minimum of three times as much to get a new customer as appose to keeping an old one. A poor experience will be communicated 5 to 10 times more than a positive one. I could go on but I am not getting paid here to teach a course on top customer satisfaction and retention.
bill on 10/17/2006:
Customer satisfaction is an abstract term. Some customers won't be satisfied unless then can buy an item for $1.96 and return it for $10.00 nine months later.
DORCAS on 10/18/2006:
I guess I could tell all my friends and family how I tried to return a 9 month old gift and couldn't get 2 bucks out of it. I doubt it would make a big enough impact on them to keep them from shopping at said store. Word of mouth works when it's positive, but unless someone has had a bad experience themselves most won't inconvenience themselves enough to stay away. I say REGIFT!!! That's probably where it came from in the first place.
Demonoid Phenomenon on 10/18/2006:
You know, you can spout off all of the corporate $%#@ you want about how to kiss a customer's @$$, but here's what I know: More often than not (and I speak from many years of retail experience here), customers create their own poor experiences. There are a lot of entitlement whiners in the world who think that they shouldn't have to follow a return policy that they don't agree with. So, tell me, if I have to follow that policy (and I DO without creating a scene or freaking out), why don't you?
heaven17 on 10/18/2006:
"...I am not getting paid here to teach a course on top customer satisfaction and retention." Nor were you asked to provide one. Bottom line: you attempted to return old merchandise that they no longer even had in their system. As someone pointed out, that item may have been marked down (regardless of how it's marked) when it was purchased OVER 9 MONTHS AGO. "I have more valuable things to do with my time, than working up a scheme to make $10.00!" Ah, okay. You do, however, have more than enough time to complain about it, huh?
rhondam718732 on 10/18/2006:
You have to seriously be kidding. 9 months is unreasonable for ANY store for a return and I'm with the others who said they couldn't believe your audacity in driving there and even trying to return it. Tell me...who wants your old, out of date item that has been sitting around your house for 9 mths? NO ONE.
leopard on 11/25/2007:
macy's has a 6 mo return policy on all items, after that time, they are not required to take it back at all. you should be thankful they offered to take it off your hands. also, if it was a gift, why were you making such a big deal about how much they gave you back for it? sounds to me you were trying to rip off the store here? oh, and btw, why did you wait 9 months to return it?
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complaint about the cashier didn't happy when I pay by gift certificates
Posted on
when I pay by gift certificates, a sale person getting mad

At the very least I would like a response from your company regarding this incident. Thank you for your time.
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Anonymous on 04/16/2002:
hey, don't be angry if you pay by certificate
Anonymous on 04/16/2002:
when I pay with rolls of pennies, customer other get mad...
Anonymous on 04/17/2002:
"complaint about the cashier didn't happy when I pay by gift certificates" WHAT?!?
Anonymous on 04/18/2002:
speaky English!
Anonymous on 04/28/2002:
Absolutely no thought went into writing this complaint. Therefore, I believe the Company will put no thought of their own into reading it. Next time, write clearly. You also need to be much more detailed-oriented.
Anonymous on 09/10/2002:
WTF? Geez, at least learn some proper English.

Cashiers who have to deal with difficult customers all day are generally not in the greatest frame of mind. If you want happier service, try being a little nicer.
Anonymous on 04/24/2003:
Nahurop gizmot antoro willa bugga.
I think the previous sentence makes more sense than that person's "English".
Anonymous on 06/18/2009:
I don't get what was meant. Why would a cashier care what payment you use?
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