Do not ever buy furniture from Macy's! I bought the Metropolitan dining room set and had to refuse delivery 3 times due to damaged pieces. Even the furniture that I did not refuse has nicks and scratches on it that I just chose to ignore, because Macy's has been such a hassle to deal with. I submitted a review of their product online and they didn't post it. They only post good reviews. Don't be fooled by their website.
That's how I got tricked into buying furniture from there. Their quality control is horrible and I would not recommend it to anyone. Just Google Macy's furniture and you'll see the actual reviews from consumers who are not satisfied. Avoid Macy's at all costs! Save your money!
LAKEWOOD, CALIFORNIA -- I needed to return a Typhoon Crème Brulee torch I had received for a Christmas gift 9 month ago. The associates told me that it was out of the system and that they could only give me $1.96 credit for the item. The item had a return label and a price tag, which had a price of $25.00. I realize that if not in your system, then I would not get the whole amount back, but $1.96? I was going to purchase a $100.00 toaster oven and the store manager couldn't even offer me $10.00 for the return/exchange? I find that hard to believe.
I provide that service for my customers at my business, that's how I stay in business. I will be posting the complaint on several websites, unless this can be rectified. Needless to say, I did not feel comfortable purchasing the toaster oven at Macy's, in case I had to return it. I never run into this type of poor service even at low price mega stores.