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Macy's West Consumer Reviews - Page 2

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Horrible Quality!
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Do not ever buy furniture from Macy's! I bought the Metropolitan dining room set and had to refuse delivery 3 times due to damaged pieces. Even the furniture that I did not refuse has nicks and scratches on it that I just chose to ignore, because Macy's has been such a hassle to deal with. I submitted a review of their product online and they didn't post it. They only post good reviews. Don't be fooled by their website.

That's how I got tricked into buying furniture from there. Their quality control is horrible and I would not recommend it to anyone. Just Google Macy's furniture and you'll see the actual reviews from consumers who are not satisfied. Avoid Macy's at all costs! Save your money!

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Poor Exchange Price Policy
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LAKEWOOD, CALIFORNIA -- I needed to return a Typhoon Crème Brulee torch I had received for a Christmas gift 9 month ago. The associates told me that it was out of the system and that they could only give me $1.96 credit for the item. The item had a return label and a price tag, which had a price of $25.00. I realize that if not in your system, then I would not get the whole amount back, but $1.96? I was going to purchase a $100.00 toaster oven and the store manager couldn't even offer me $10.00 for the return/exchange? I find that hard to believe.

I provide that service for my customers at my business, that's how I stay in business. I will be posting the complaint on several websites, unless this can be rectified. Needless to say, I did not feel comfortable purchasing the toaster oven at Macy's, in case I had to return it. I never run into this type of poor service even at low price mega stores.

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Complaint About the Cashier. Didn't Happy When I Pay by Gift Certificates
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When I pay by gift certificates, a salesperson getting mad. At the very least, I would like a response from your company regarding this incident. Thank you for your time.

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Macy's West Rating:
13 reviews & complaints.
Contact Information:
Macy's West
7 West Seventh Street
Cincinnati, OH 45202
1-800-289-6229 (ph)
www1.macys.com
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