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Macy's The Magic Not To Pay Overtime To Employees
Posted by Dpzloren120 on 12/04/2012
MACY'S, a company with a tainted reputation that you should not work for
Macy's located in Sherman Oaks, at the Fashion Center Mall, Sherman Oaks, CA 91423.

Many years ago, and only for 4 days, Macy’s told employees to do paper work during working hours, but soon after that, Macy’s told employees not do it no more because it wasn't productive neither profitable for Macy’s.

MACY’S - NOT OVERTIME PAID SINCE 1983 FOR PAPER WORK DONE AT HOME. MACY’S OWES MY WIFE MANY THOUSANDS OF DOLLARS IN UNPAID OVERTIME. Macy’s used forced resignation instead of firing my wife to rip off her, to bypass the law and not to pay a dime to my wife, including not severance payment, not overtime paid in 25 years (3.3 hours daily) for work done at home for MACY’S on an hourly employee working 40 hours a week. Because of Macy's actions, my wife never got any unemployment or workers compensation

My wife worked as a manager at Macy’s and MACY’S never pay for it
In 2002 or before, my wife was so well qualified doing her job at Macy's, that my wife was taking the manager place when the manager was on long vacation or on other duties for Macy's or when the manager was promoted.

Macy’s never ever increased my wife hourly pay for the extra work done as a manager. For several years, my wife was doing that for months, because Macy's delayed on purpose to hire a new manager to replace the previous one gone


My wife got a lot of top reviews from customers and many outstanding certificates from Macy's, year after year. Only pieces of paper. Meanwhile Macy's pocketed extreme profits from extreme markups on everything sold.

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Posted by leet60 on 2012-12-04:
If your facts are accurate, you should consider contacting the labor department as well as engaging an attorney.
Posted by clutzycook on 2012-12-04:
How did they "force" your wife to resign rather than firing her outright? Regardless of if she resined or was fired for "cause" (and you know they would have found a cause), depending on the unemployment laws in your state she may not have been eligible for unemployment pay anyway. As for severance, that is usually the perogitive of the employer. If the unpaid overtime is as you say and your wife has documented proof that she has overtime pay due to her, then she should file a complaint with your state's labor board and perhaps secure the advice of a lawyer.
Posted by trmn8r on 2012-12-04:
If my employer asked me to do 3+ additional hours of work daily at home unpaid, whether an hourly or salaried employee, I would find a new employer.
Posted by Susan on 2012-12-04:
What you describe (not paying OT) is an issue that needs to be addressed with the California Labor Board
Posted by DebtorBasher on 2012-12-05:
Why did she continue working there for 25 years when she wasn't getting paid for all those extra hours? It sounds like she was a dedicated employee of theirs and there are alot of companies looking for people like her. She should have packed up along time ago and worked for a company that appreciated her dedication and hard work.
Posted by Julian on 2012-12-07:
The USA is not having jobs opportunities for many people. Some people want to believe that Macy's or others employers will bring a career to them, when actually is the other way around
Macy's was sold several times to different investment groups and who knows who is behind those groups
I think those groups are looking for quick profits and willing to sell Macy's over again
No employee should never ever have a bad experience as the woman that worked for Macy's for 25 years
The government has the power to bring help to people in situations like that
But I don't know if the government ever help anyone

Posted by surime on 2012-12-10:
Macy's is doing a lot more that, even giving jobs to people having not legal documents to work in the USA
There are Somalis, African, Armenians or from any other nationality getting at job at Macy's
So Macy's feels powerful in breaking the US Laws
Posted by Melinda on 2013-01-21:
Without any doubt in my mind, Macy's is the worst company to work for
I keep thinking
Posted by MELINDA on 2013-01-21:
Without any doubt in my mind, Macy's is the worst company to work for
I keep thinking
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Fake "Sales"
Posted by DPC.Comment on 11/22/2012
Enough of the duplicitous sales tactics! Yesterday's advert: starting tomorrow, 50% off the regular price of cashmere sweaters. Surprise -- today the "regular" price increased by $50. That's not the kind of store that I reward with any kind of loyalty and neither should others.
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Posted by ok4now on 2012-11-23:
Most retailers can't wait for Black Friday to give the illusion of a great sale. FYI: The name originated in Philly in 1962. This is when most retailers are no longer in the Red and start to make a profit. They try to capitalize on every dollar to make a profit. The bait is low prices on a few select items. The uninformed line up for this thinking they got a deal. The savvy shopper knows better and does research online to find a truly great prices. You won't find me in a tent camped outside of Best Buy for a junk no frills brand TV.
Posted by FoDaddy19 on 2012-11-24:
What you're seeing happens very frequently in furniture, jewelry, watches, and higher end clothing sales. The MSRP's for these items tend to be comically outlandish, and these items are *never* sold at those prices. The typical "everyday" price is nowhere near the inflated MSRP. But when it comes to sales they take the 50% off the inflated MSRP price, which ends up be pretty close to the "everyday" price.

This sort of thing happens a lot. It's not entirely disingenuous as they are simply going by the MSRP, but to consumers who aren't aware of how unrealistically high the MSRP's are on certain items, it can seem like they are trying to rip you off.
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Poor quality misleading warranty
Posted by Frank43 on 08/13/2012
RENO, NEVADA -- Purchased a high end leather NATUZZI recliner from Macys in Reno 3 yrs ago. Leather is peeling off in lumbar region. Warranty we purchased does not cover peeling only rips or tears. Totally misleading warranty, very poor quality and neither Natuzzi or Macys will do anything but offer excuses as to why they won't do anything to make it right. We will NEVER again shop at Macys nor purchase any Natuzzi product. Hope this review helps someone avoid the same bad decision we made to shop at Macys.
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Posted by trmn8r on 2012-08-13:
I would question whether a Natuzzi recliner is "high end".

I bought a few Natuzzi pieces 15 years ago, and within 6 or 7 years there was sagging. The leather itself is decent, but overall I would never buy Natuzzi again.

Unfortunately, furniture companies get away with this "peeling not guaranteed" stuff.
Posted by Josie on 2012-09-28:
Just filed a complaint w/BBB. Bought a Italsofa(Natuzzi) chair. They said it was not only Italian but 100% top grain leather. BS. The back and armrests are peeling right off. Found out it's bicast/bonded crap. Stay away from Macy's
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Poor Quality Worse Than Cheap Furniture
Posted by Chipcable1 on 05/31/2012
INDIANA -- I am writing this due to the poor quality in the couch that I purchased and also the lack of service from one of your dealers. I first purchased a Natuzzi couch almost 20 years ago which I still have and LOVE!!!. The problem is that it needed recovered and we decided to get all new Natuzzi furniture due to the great luck and quality that we got from the first one. We purchased a new set in 2006, the recliner mechanism was not working properly and the cushion on the couch seemed different from the beginning and we were told that it was all covered not to worry. Here we are 6 years later and we are still trying to get it repaired and have to contact the dealer to follow up and make sure that they follow thru. I am getting ready to furnish my basement that was recently remodeled and WILL NOT get more Natuzzi furniture due to the last set we bought. I seriously doubt we will be ready to gamble on what the quality will be this time around. I was a raving fan at one time of Natuzzi that is why I did not think twice of spending over $4,000. for a new couch from your company. The performance of the couch we currently have after only 6 years and 2 adults being the only people living here and very little use is very disappointing to me for what was the only brand that I would buy.
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Posted by KevinTX on 2012-05-31:
I bet you would get a response from them if you posted on their Facebook wall.... https://www.facebook.com/Natuzzi.Italia
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What's really on sale?
Posted by Ponie on 05/29/2012
Although I have a Macy’s credit card, I very seldom use it. Mainly, I purchase gift cards for clients/friends/relatives. There are two stores quite near me; one within walking distance.

Last week I received a mailing that left me scratching my head. In it were four ‘star rewards PASS’ cards. Two were for $10 off a purchase of $30 or more; two were for 20% off any purchases made on any day I choose. As expected with various coupons, sales, etc., at the bottom of the cards was: *Exclusions apply; see reverse for details. Before tossing them, I thought I’d take a look at the reverse.

I was very surprised at what I found: ‘Excludes ALL: Everyday Values (EDV), specials, special purchases, super buys, furniture, mattresses & area rugs/floor coverings, cosmetics, fragrances, electrics/electronics, Licensed Depts., bridge and designer handbags & shoes, designer sportswear, watches, Impulse, Oval Room, 28 Shop, eSpot, sterling flatware, All-Clad, Eileen Fisher, Emporio Armani, Tommy Bahama, Coach, Dooney & Bourke, Dyson, Henckels, Juicy, Lacoste, Lalique, Lauren/Polo/Ralph Lauren/Denim & Supply, Levi’s, Lladro, Waterford China/Crystal/Silver, Wusthof, etc. There were many more companies and/or departments listed but I think these are enough to give a general idea of the exclusions.

At the bottom, in bold print is: Online exclusions differ, see (website) for more details.

I realize some manufacturers do not allow retailers to discount their products. Yankee Candle comes to mind.

A suggestion for Macy’s: On the reverse of the amount/percentage off cards, list the items that CAN be purchased using these cards rather than the exclusions. The list would probably be shorter.
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Posted by Justice74 on 2012-05-29:
Another sneaky, but effective sales tactic. Just the mere mention of the word "sale" sends some folks into a shopping frenzy.
Posted by Ponie on 2012-05-29:
Yes, I guess some people just can't resist! I've found Macy's has very nice looking stores but what used to be good service has gone the way of the dodo bird. Quite some time ago I was looking for a golf shirt. Found the color and style I wanted, but not the correct size. Went to the Customer Service desk to inquire. Was told 'If it's not there, we don't have it.' So very different from Macy's precursor in our area, J. L. Hudson.
Posted by MRM on 2012-05-29:
I only step into Macy to buy a colongne Georgio Armani. And I only puurchase it every two years when the cologne runs out.
Posted by Anonymous on 2012-05-29:
I remember getting those coupons when I worked for Macy's Collections. We were supposed to hand them out to friends and family. I never did because of all the restrictions. I like Kohl's coupons. They don't have any restrictions.
Posted by TLSmith on 2012-05-29:
I love Kohl's. I was there this pass Saturday
Posted by Ponie on 2012-05-29:
My Sis does an awful lot of shopping at Kohl's. She says they'll let you load up any coupons you might have all onto one transaction. About 2-1/2 yrs. ago I needed a new toaster oven. The Black & Decker model I had an interest in was selling for $99.99 at Macy's. No thanks--that's a little rich for my blood. I watched the ads for a few weeks. Kohl's had it on sale. There was some type coupon in their ad. Went to Kohl's and picked one up. Only reason I opened a charge that day was because I'd get an additional % off. I believe the final price was a bit over $40. Not a bad deal for a toaster oven which is large enough to hold a 14" pizza. I don't care much for department store charge cards, but I'll grab one when I get a lower price for my purchase.
Posted by trmn8r on 2012-05-29:
Buying appliances at Macy's at the regular price is like throwing a good portion of your money into the gutter. At least that is what I found years ago, and you did just recently.
Posted by Ponie on 2012-05-29:
I agree, trmn8r. Although they're very active in the community. I'm thinking of the Thanksgiving parades, both NY and Detroit, etc. Each year Windsor and Detroit have a huge fireworks display on the Detroit River for the 4th of July. Macy's is a co-sponsor. Their stores really look good. But as long as the merchandise isn't shoddy, I don't need those highly polished hardwood floors and gleaming display cases.
Posted by Nohandle on 2012-05-29:
Good reminder Ponie that it sometimes takes a magnifying glass to determine what is excluded and I don't have the time or patience for it. One friendly reminder to other members, don't make the same mistake I did one Christmas season years ago. EVERY department store I walked into offered a fantastic discount on my purchase if I opened a store credit card. All the cashier needed was another valid credit card. Boy, was I happy.

In January, after I received a good half dozen new credit card bills to pay, wondered if it was worth my effort. I never used the cards again. There might be a way around all of that but I decided not to deal with it in the future.
Posted by jktshff1 on 2012-05-29:
Great to see ya Ponie!
Posted by jktshff1 on 2012-05-29:
Good info as well
Posted by trmn8r on 2012-05-29:
Yes, they are active in the community. When the trmn8r was much much younger, he helped cater an event for the Macy's crew that wrangled the floats in the Thanksgiving Day Parade. Nice bunch of people.
Posted by Ponie on 2012-05-30:
Nohandle, you gotta 'work' it the way I do. :) I only open the charge if I already have in hand an item I want to purchase. If there's a discount offered for opening a charge, then I'll do so. I know what you mean about having 'strange' billing arrive. When I get those statements I pay them in full--and cut up the card.

I don't know when a store considers an account dead and you're eligible to apply for a new one. I think it's two or three years. I've done that with both KMart and Target. I'm not cheap really--just frugal. :)
Posted by Ponie on 2012-05-30:
jktshff1, good to be back. Had a health setback about three months ago but, thank God, no lasting effects. So I should live to be about 105. :)
Posted by Ponie on 2012-05-30:
trmn8r, yes they really do it up well for the Thanksgiving Day parade in Detroit. Before Macy's bought them, the J. L. Hudson company was the only sponsor. But now they're also helped by a large furniture company in the area, Art Van.

Also, many individuals become members of what they named the 'Clown College.' It costs $1,000/yr. to belong and the clowns not only are in the parade, for months they work on the floats, etc. Needlesss to say, since I can't afford that 'tuition,' I don't attend.
Posted by Nohandle on 2012-05-30:
Understood Ponie, but that particular Christmas I had selected my purchases and was in front of the cashier when I was informed (by the cashier) about the extra savings if I charged to their store credit card. It wouldn't take but a moment to set up the account. Yes, I agreed and promptly walked over to the department that handles payments and my new account didn't even show up at that time so I could hardly pay for the purchase right then and there. That didn't work for me. Perhaps a huge purchase might make it worth my while.
Posted by Ponie on 2012-05-30:
OK, Nohandle, got it now. In each case when I've opened a new account, the merchandise I selected was immediately charged to it.
Posted by Nohandle on 2012-05-30:
Ponie, mine was "charged to the brand new account" and the discount was included. I just couldn't pay the charge at the credit/payment department because it showed no record of an account under my name at that time. I just haven't done it since. Perhaps it works differently now.
Posted by Churro on 2012-05-30:
For the love of peace Nohandle PLEASE no more charge accounts.
Posted by Nohandle on 2012-05-30:
Churro, I have no charge cards except MC and VISA and I pay the balance (if any) due in full each month. Go aggravate Sue or is she working while you wait for *the boy* to mow the grass while you watch?
Posted by TLSmith on 2012-05-30:
I have never shopped at Macy's because looking thru the one time I thought the prices were to high. My 16 yr old son is a little over 6'4 and he loves the clothes at Kohl's because they have "cool jeans" that are actually long enough for him and Kohl's is within walking distance of my home.
Posted by MRM on 2012-05-30:
To me, Macys and Kohls are high prices. The only product I buy from Macys is Georgio Armani cologne.
Posted by TLSmith on 2012-05-30:
Khol's works for me because of discounts that are in the Sunday paper and "Kohl's Cash that I usually save up.
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Item Refund
Posted by Dmariep87 on 05/06/2012
SCOTTSDALE, ARIZONA -- I ordered some items online and when I got them they weren't quite what I thought the material and lay of the outfits seemed different.  However that isn't the problem. When I went into the store to return the items I was greeted and asked what I needed, so far so good then it goes downhill. The associate looks at the items as I place them on the counter and says "this isn't even my department" and I asked her if she was capable of refunding them. Apparently I was in petites and I had items from juniors. Then in a rude tone looks at me and says well what goes with what and had me take the packaging slip and separate the order into 2 piles of how it was shipped. By now I'm pretty ticked off and just want to get my refund processed she does it sighing and mumbling under her breath about the items. Finally she puts her hand out with my receipt. I grab it and ask if I'm done as she replies "yea" and that's it.

I love Macy's and I shop there constantly with my boyfriend it's our go to store when we hit the mall.  I have never had such a horrible customer experience in any store or setting before. I am greatly unsatisfied with how I was treated.  I planned to look for my mom's mothers day present today and a few items for my home and I didn't even get to purchase them because I was so upset I got sidetracked and just wanted to leave the store as quickly as possible. If I do continue to shop at Macy's I will definitely not be returning to the Scottsdale Fashion Square location my experience was horrible. The associate Leslie was incredibly rude, there was no excuse for her poor attitude and representation of the store.

Dana Palomares 
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Posted by Buddy01 on 2012-05-07:
Unacceptable. If the items were not separated before bringing them in for the return, then the clerk should have done it for you.
Posted by trmn8r on 2012-05-07:
Sounds like Leslie was having a bad day, a bad job, a bad life, or all 3.
Posted by Anonymous on 2012-05-07:
If all the items still had the tags on them along with the order slip, then the sales associate should have been able to figure out what item went with each order. Even without the tags, she could have looked at the order slip and still figured it out. I'd be ticked too.
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Rude & Would not offer to help me
Posted by Amckimson13 on 12/26/2011
TROY, MICHIGAN -- I was at the Somerset Collection in the crystal dept. I waned a Swarowski Christmas ornament."LYNN" said they were sold out. Was I looking to sell them on E-Bay??? Why on earth would she make a comment like that? I asked her if she could check Oakland Mall to see if they had and and she handed me telephone number and told me to call them. I was so taken back, there were no customers at her station. She was rude.......I will never have her help me again, I will find a store manager. The lady in luggage was so helpful and kind, I think her name was Kathleen.
I did go to Oakland Mall and I couldn't believe how friendly and helpful everyone was there. If I need anything it will never be at Somerset. Other people were complaining about her flipant attitude. She definitely need some attitude change. I have been a loyal customer since 1959.R. McKimson
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Posted by trmn8r on 2011-12-26:
Someone here who has worked retail recently pointed out that especially during the holidays, a store CSR will not call another store because CSR's can be very busy helping shoppers. In other words, the one you were standing in front of may have to wait a long time to speak with someone at the other store and have them look.

In principle, exemplary customer service would dictate that your request to have them do an inventory check for you is reasonable. Practice is another matter.

As for the Ebay comment, perhaps the CSR is aware that has become commonplace. Think about it - Ebay sellers buy several/entire stock of a "hot" item, then turn around and sell it online to people like I who are sitting on their duffs at home. Under the right circumstances, this could be profitable. She should not have made the comment though.
Posted by Anonymous on 2011-12-26:
When I worked retail, we could look in our computer to see if another store had an item in stock. But, it was up to the employee if they wanted to call that store and ask them to hold it. I never offered, but I would if the customer asked.
Posted by trmn8r on 2011-12-26:
Might the ability to do this vary by store chain, yaya?
Posted by Anonymous on 2011-12-26:
Trm, maybe. I think it's something that all stores should have the capability of doing.

BTW, I have an app on my iphone that does the same thing. I just scan the barcode and it tells me the nearby stores that carry that same item.
Posted by trmn8r on 2011-12-26:
Cool! They needed that app in "Miracle on 34th St" LOL.
Posted by Anna Molly on 2011-12-26:
Trmn8r, target employees have the ability to see what is in stock at several nearby Target locations, right on their PDA's. Still have to call to have them hold an item, however.

At the unnamed store I work for, I've often called other locations for customers.
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Miracle at Macy's
Posted by Venice09 on 11/29/2011
I Believe
I Believe
MIDDLETOWN, NEW YORK -- The employees in the Housewares Department of Macy's are extraordinary. Every time I shop in that department, the employees go above and beyond to help me find what I'm looking for. If they can't find it in the store, they search online and let me know where it can be found at other Macy's locations. They do everything possible to send the customer away satisfied.

During my most recent visit, I was looking for certain pieces of cookware that I saw online but couldn't find in the store. After an associate determined that the items were not stocked at that location, she went online and found them at other Macy's stores. I didn't want to travel the distance, so she offered to have them sent to my home with free shipping. She also honored the online price, which was substantially lower, and gave me an unexpected 15% discount!

I can't vouch for other Macy's locations, but the one in Middletown, NY has never let me down. The employees are not only helpful, they are also pleasant and friendly. They treat customers like guests in their own home. The employees make the store a wonderful place to shop.
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Posted by Alain on 2011-11-29:
I've had a similar experience at our Macy's (The Waterfront in PA). There's a guy that works in housewares that always seems to be around at Christmas (which is when Macy's usually sees me) and he's been consistently good about advising me on gifts for my wife and relatives. The other employees are really helpful, too! Nice review!
Posted by raven2010 on 2011-11-29:
Our Macy's here is like that also. They are the only place in Columbus that sells my perfume. I can walk in there in sweats and a pony tail and be treated like a queen.

They always put samples of new perfumes in my bag and let me know of any upcoming PWP or GWP they are aware of.
Posted by trmn8r on 2011-11-29:
I was shocked when a similar thing happened to me at Sears of all places. The only thing I buy at Sears are Levis. My 36" inseam is hard to find. I went in a week ago and there wasn't one pair in the store with fully stocked shelves.

The CSR went online and found them and said she would have them shipped to my house for free. I was very impressed, but I wanted them right away. Found them elsewhere.

Good review Venice, and I see other satisfied customers. I'm not a big shopper, but I do remember I had to be careful to buy only on sale at Macy's years ago to get a fair price on the items I bought - housewares and small appliances.
Posted by Anonymous on 2011-11-29:
Always great to hear about employees going above and beyond for customers. That was nice of the associate to honor the online price too. I hope you got the employee's name so you can let their supervisor know about their wonderful employee. Stuff like that does matter and goes into their permanent file
Posted by Old Timer on 2011-11-29:
Anyone remember when Macy's East had a link direct to M3C's for any positive reviews made on the Macy's web site? Bad reviews never made it. Wonder whatever became of all of that?

My wife likes Macy's, she says it fills the gap between Nordstrom's and Kohl's.
Posted by Venice09 on 2011-11-29:
I love my Kohl's, but Macy's is a bigger store with a wider selection of merchandise, so I guess you could consider it a step above Kohl's. I think Macy's prices used to be higher, but now the prices and sales are competitive with Kohl's. I guess Kohl's is the new Gimbels! I love both stores. They both have great customer service.

Yaya, no I didn't get the names, but now I wish that I had. Next time, I definitely will.
Posted by madconsumer on 2011-11-29:
there are lots of quality departent stores that offer this type of quality service.

i prefer saks over macy's, the personal attention is superb.
Posted by Venice09 on 2011-11-29:
So, write a review about Saks, madconsumer!

I wouldn't know because there are no Saks stores in my area.

Incidentally, it's Saks, not Sak's.
Posted by Venice09 on 2011-11-29:
I wrote this as a compliment, but it showed up as an informative. Oh, well.. I guess it doesn't matter.
Posted by madconsumer on 2011-11-29:
?? i did spell it as saks, not sak's!!
Posted by Venice09 on 2011-11-29:
No, you didn't. You just edited it, just as I expected you would.

Nice try though.
Posted by TheOldSheriff on 2011-11-29:
Very helpful review.
Posted by Venice09 on 2011-11-29:
Why did you feel the need to undermine my review, madconsumer? And then edit your mistake after I brought it to your attention? We all make mistakes. It's no big deal. I just thought since you love the store so much, you'd want to use its proper name.
Posted by DebtorBasher on 2011-11-29:
Sounds like they want to keep their customers happy and returning!
Posted by Sheriff's Aunt on 2011-11-29:
Very informative review. My nephew agrees!!
Posted by Venice09 on 2011-11-29:
Macy's is competing with Kohl's in this area, so they can't afford to alienate customers. Aside from that, the employees are genuinely nice people. It really is a pleasure dealing with them.
Posted by DebtorBasher on 2011-11-29:
I have a Macy's five minutes from me and I've never stepped foot in there. I just thought they'd be overpriced, maybe I should check them out one day.
Posted by Skye on 2011-11-29:
Macy's is still one of my favorite stores.
Posted by Venice09 on 2011-11-29:
My Macy's used to be Filene's, and when it switched I thought the prices would be higher. So I was pleasantly surprised to find out it was affordable, especially with sales and coupons. I'd shop there more often if it was closer. I just go to Kohl's because it's right near the house. The only other department stores around here are JCPenney and Sears, and I'm not really fond of those. I could drive down to New Jersey, but it's too nerve-racking. I'm out of practice.
Posted by Anonymous on 2011-11-29:
Now this is customer service! I like to browse through Nordstrom but their service isn't like it used to be, so that's all I do there.
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Misleading/Outdated Listing
Posted by Rtran302564 on 11/17/2011
ONLINE -- This Tuesday there was a "one day sale" event at Macy's in store and online. I spent about 40 minutes adding items to the cart and checked out. At check out 7 out of 10 items in my cart were "unavailable" even though they were still listed on the site. Contacted customer service, was told that the IT department only updates the site every 24 hours. The next day, those same items I wanted are still listed so I added them to my cart again, thinking the site must have been updated and these items are somehow becoming available. At check out the very same thing happened. It's a time waster, really, and a big disappointment. Today they are having another sale event, I went through the site adding different items to my cart, and at check out every single 1 of my items added were "unavailable". I shop at Macy's just about every week or every other week and do a lot of online shopping at their site as well. But this is becoming such a hassle. Very unsatisfied.
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Paying Online
Posted by 2inform on 11/03/2011
Last Thursday I went to the Macy's website to pay my bill and got: We are sorry our payment system is currently unavailable. Please try again later.

I went back Friday--same thing.
Saturday, Sunday, Monday, Tuesday--same thing.

On Tuesday I called the 800 number to pay my bill. I called at 8:49 PM. They were closed. The message stated they received calls until 9:00 PM central. I wasn't happy.

I went into Macy's in Garland, TX, yesterday to pay my bill (paying it off because of this), and told the customer service person. She was polite and informed me where I could find the manager. I easily found the manager and told him I know the website is not his domain and proceeded to inform him what happened. I also told him this situation propelled me to pay off my credit card with Macy's. He offered me a discount. I didn't take it, but I appreciate that he made the offer.
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Posted by Alain on 2011-11-05:
You may want to contact Macy's through their website, Macys.com (click on customer service) and leave them a message about this. They might use a contractor of some sort to run their website and if the system's down (partcularly the payment part) they're going to be losing and aggravating customers.
Posted by girl_fm_MD on 2011-12-21:
I have been having the same problem since November with the Macy's online payment. This actually casued by November's payment to be late. When I saw the late fee, in November, stll could not pay online. I contacted the customer service by phone, the waive the pay by phone fee, took my payment via phone and reversed the late charge.

I have tried several times since to pay online, system still down, sent two message via online customer service, no respond. I am glad that the payment I made, late, went to December's bill. I have a very busy schedule, but now I have to go into the Macy's store before my payment's due date in January; and I too will be paying Macy's bill off, becasue this is so annoying and such an inconvenience.

Posted by girl_fm_MD on 2011-12-21:
Ok me again; I had originally google to try to find the solution or problem with the Macy's online payment; I found it after my previous 3 cents. Had to go through Macy's checkfree https://mycheckfree.com/, Ithink I use to be redirected to it from the Macy's payment site.
Posted by Julie on 2012-01-06:
YES!!! I am having the SAME problem, except they didn't reverse my late fee! I have been unable to actually speak with anyone when I try to call. I've emailed several times, and they just keep sending the same "apologize for the inconvenience" garbage.
Posted by Jen on 2012-02-03:
I have been having the same problem!!! Both last month and this month. Incredibly frustrating...
Posted by Unhappy Billpayer on 2012-05-02:
Every day for the last week: "We are sorry our systems are unavailable at this time. Please try again later." It is now May, think they'd have the problem fixed by now. Now I have to waste gas and go to the store and pay it.
Posted by Helene on 2013-07-08:
mt payment don't always register. So, when i think i've paid, I find out the following month through a very rude phone call. and they refuse to acknowledge an error on their part and continue to add late charges and then they agree to delete the charges ONLY if i pay the minimum due. extortion???
Posted by HELENE MISSALE on 2013-09-10:
Posted by Jackie Gauger on 2013-11-19:
I have had problems with making payments through their web site that never post to the account. I have tried speaking to them, but the English is so bad that we have trouble communicating. I have sent notes through the Mymacyscard portal, but nobody has responded.
Posted by Vic Leroy on 2014-01-07:
I have this problem also and found that if I leave chrome and go to IE the payment goes thru. Seems to be a security or ? problem with chrome.
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