First let me explain that I have lost sleep because of this (literally). When I made my mattress purchase $1200 worth, I also purchased the protection plan and they declined my claim stating numerous stains, however from the time I submitted my claim my small child apparently wet the bed again. So now we are in the process of waiting 30-60 days for an answer on whether they will clean it or not. It makes no sense! I can't even sleep on my bed since the stench of urine is too strong for my senses.
Stay away from the protection plan, they give you bull. I have called the worry no more company and have spoken to Macy's and they just give you the runaround I will never buy furniture in this place. Why would you sell your customers a sham of insurance, and why should anyone have to wait more than 30 days for an answer this is totally unacceptable. The salespeople selling you the plan do not explain anything. They are just trying to sell you the plan. It's already been 3 weeks since my claim was submitted... All I have to say is Macy's you suck for cheating your customers!
I order a lot online and by far, Macys.com is one of the worst! Before my items even arrived, there was already a lower price and a larger discount percentage offered. I completed an online form for a price adjustment and asked about the discount. The only thing that was addressed was the discount with the answer of "no, you can't have the higher discount". Then the customer service person proceeded to tell me the higher discount was not even valid, which it was, I tried it online.
So I emailed back a second time and asked them to please answer my question about the price adjustment and again I was given the same answer about the discount code, I guess because I told them that it did indeed work. All I know is that with prices and discounts changing so frequently, I will never purchase from them again and now I don't even want what I ordered, so I will be returning all the items. I am surprised that Macy's would operate this badly. Avoid the aggravation and shop someplace where your business is appreciated.
TRI-CITIES -- At the suggestion of the clerk we purchased a beautiful 14k white & yellow gold "charm" bracelet and charm.... (son was giving it to his bride)... Soon after wearing it the charm came off... Then the bracelet started showing signs of "dent" wear on the gold. The one link came apart almost like foil. When going back to Macy's we were told the problem was that it was too soft to be a charm bracelet.
Well it would have been nice if they hadn't suggested it as a charm bracelet and even sold us the charm to go with it. They were nice enough to offer to send it to their repair person. However it has been returned with the note that it cannot be repaired. Whoever heard of a jewelry repair not able to repair gold jewelry. This was not a cheap piece either. Instead of the beautiful sentimental gift that was to be a heirloom to pass on, they now have a hunk of junk... Only value might be to melt into a lump and put on another charm bracelet!
PHOENIX, ARIZONA -- Me and my mom bought a ruby ring on sale from Macy's expecting it to be a real ruby ring. After multiple enquiries with the sales associate we were told it was as the inclusions were visible. We purchased the ring and sent it to be resized. Once we got it back we realized that the main ruby had multiple scratches on it. We immediately returned the ring and got our money back.
The Macy's associate argued with us that a ruby and a diamond can easily be scratched by a steel knife and he can prove it. In truth, a ruby and diamond are 9 and 10 on a MOHS hardness scale and can only be scratched by a something equally hard such as a ruby or diamond not a steel knife which is 7 on a hardness scale. This post is to warn everyone to be careful before making such expensive purchases at Macy's.
NEW YORK, NEW YORK -- When you advertise an item then not have it available, let's say in TEN stores, from New York City to Montauk LI NY, and of course online, then I would say that it is false advertisement. Macy's I am sure is well aware how they advertise, knows about this, and has an army of law firms to back them! I for one, will not shop there any longer. Oh yes, have their credit card, which they would not let me use, 48 hr for payment to go through. But if you are late, you're done, with them!!!!! Class Action Suit ABSOLUTELY.
PENNSYLVANIA -- We bought a leather sofa from Macy's a few years ago. We purchased the Worrynomore Premium protection plan that costs $338. We thought this was a good idea that would give us peace of mind. No long after before our final payments we noticed small cracks beginning to develop on two of the seating cushions. We contacted the protection plan company and explained our concerns. They sent out a representative who examined the couch. He told us that he had just examined a couch like ours that was a couple years older and the cracks had become splits and they were replacing or repairing it.
He also expressed that it was from body oils. The seat cushions haven't even been sat on where body oils would be transferred to the leather, and there isn't any sign of discoloration on the leather. It is an obvious defect. Days later we received a call from the company and said that it wouldn't be covered because the examiner said it was due to body oils.
Also if you do not place a claim within 7 years you get your money back. Now that we placed a claim we have a ruined couch that we can't replace and we wasted $338 on a protection plan that was a huge waste of money. I am very disappointed in Macy's and this plan. I would not waste my money on this plan. You would be better off buying cheaper furniture and replacing it every few years.
NEW JERSEY -- I ordered online through bridal registry gifts for shower. I gave all my credit info - checked that I did not want card or message sent. I expected to receive packages to my billing address since I did not see shipping info. My shower gifts were sent to bride instead of me ruining surprise. Now I have no gifts to bring to shower. I checked my order info and saw in very tiny print that order would be sent to bride - cannot understand how bridal gifts would be sent to bride way before wedding day - very disappointed.
I am a senior citizen and live on a budget so therefore it will be quite embarrassing for me at shower - will never use your registry again. Tried to call and no one answered - it seems you could do a better job in that department and add shipping address very clearly on any orders.
LA MESA, CALIFORNIA -- Purchased $600 gold bracelet 10/6/12. Wore it approximately a dozen timeslast time worn (9 weeks after purchase), had feeling like a pin-prick and noticed that a gold filament had broken and was poking into my skin. Checked bracelet more thoroughly and it was broken in 4 places. Because I had removed tags, they would not take it back and only option was for it to be sent to their repair shop to have it repaired at my expense (because I had not purchased extended service warranty).
Told them that tags were removed so that I could wear the bracelet as my intent was obviously to keep. Extended service warranty irrelevant and applied only to repairs, not returns.... a product like this should stand up to gentle wear for longer than 9 weeks. So, no consumer protection at all here for a product that is of poor quality. Wish they had lemon laws for jewelry!!
INDIANA -- I am writing this due to the poor quality in the couch that I purchased and also the lack of service from one of your dealers. I first purchased a Natuzzi couch almost 20 years ago which I still have and LOVE!!! The problem is that it needed recovered and we decided to get all new Natuzzi furniture due to the great luck and quality that we got from the first one. We purchased a new set in 2006, the recliner mechanism was not working properly and the cushion on the couch seemed different from the beginning and we were told that it was all covered not to worry.
Here we are 6 years later and we are still trying to get it repaired and have to contact the dealer to follow up and make sure that they follow through. I am getting ready to furnish my basement that was recently remodeled and WILL NOT get more Natuzzi furniture due to the last set we bought. I seriously doubt we will be ready to gamble on what the quality will be this time around.
I was a raving fan at one time of Natuzzi that is why I did not think twice of spending over $4,000. for a new couch from your company. The performance of the couch we currently have after only 6 years and 2 adults being the only people living here and very little use is very disappointing to me for what was the only brand that I would buy.
TROY, MICHIGAN -- I was at the Somerset Collection in the crystal dept. I wanted a Swarowski Christmas ornament. "LYNN" said they were sold out. Was I looking to sell them on eBay??? Why on earth would she make a comment like that? I asked her if she could check Oakland Mall to see if they had and she handed me telephone number and told me to call them. I was so taken back, there were no customers at her station. She was rude... I will never have her help me again, I will find a store manager.
The lady in luggage was so helpful and kind, I think her name was Kathleen. I did go to Oakland Mall and I couldn't believe how friendly and helpful everyone was there. If I need anything it will never be at Somerset. Other people were complaining about her flippant attitude. She definitely need some attitude change. I have been a loyal customer since 1959.