Macys - Page 3

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1.3 out of 5, based on 16 ratings and
64 reviews & complaints.

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On Online Gifts for Shower Sent to Bride Instead of Me - No Shipping Info on Order
Posted by on
Rating: 1/51
NEW JERSEY -- I ordered on line through bridal registry gifts for shower. I gave all my credit info - checked that I did not want card or message sent. I expected to receive packages to my billing address since I did not see shipping info. My shower gifts were sent to bride instead of me ruining surprise. Now I have no gifts to bring to shower.

I checked my order info and saw in very tiny print that order would be sent to bride - cannot understand how bridal gifts would be sent to bride way before wedding day - very disappointed.

I am a senior citizen and live on a budget so therefore it will be quite embarrassing for me at shower - will never use your registry again. Tried to call and no one answered - it seems you could do a better job in that department and add shipping address very clearly on any orders.
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ILOVEMYSON on 07/04/2013:
I just placed a order from someone's registry and it clearly and not small at all says during the checkout process before you even enter the payment info that it will be going to the bride and groom and that the address is not shown for privacy reasons, and under that it says or add new address which is where you would click that and put your info in..You just needed to pay more attention..
andbran on 07/04/2013:
just explain the circumstances to the bride. you did give her a gift just not how you wanted to do it.
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Fine jewelry...buyers Beware
Posted by on
Rating: 4/51
LA MESA, CALIFORNIA -- Purchased $600 gold bracelet 10/6/12. Wore it approximately a dozen times---last time worn (9weeks after purchase), had feeling like a pin-prick and noticed that a gold filament had broken and was poking into my skin. Checked bracelet more thoroughly and it was broken in 4 places. Because I had removed tags, they would not take it back and only option was for it to be sent to their repair shop to have it repaired at my expense (because I had not purchased extended service warrantly). Told them that tags were removed so that I could wear the bracelet as my intent was obviously to keep. Extended service warranty irrelevant and applied only to repairs, not returns....a product like this should stand up to gentle wear for longer than 9 weeks.

So, no consumer protection at all here for a product that is of poor quality. Wish they had lemon laws for jewelry!!
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trmn8r on 01/04/2013:
Thanks for posting your experience for all to see.
ok4now on 01/04/2013:
Macy's seems to mark up their jewelry to a high "retail price" then heavily discount it. Then they discount it again with their 20% off coupons. This gives the illusion that you are getting a great deal. They are still making a huge profit on this questionable quality jewelry.

Here's a better way...Shop Costco. They have tremendous buying power and only mark it up 12%. No sales, coupons, special prices etc. This is the real deal for high quality "eye candy" at close to wholesale prices.
wimbosbimbo1 on 02/13/2014:
We must have bought the same bracelet....very little wear and it started to show "dents" in the gold....then basically fell apart like foil....we also did not have the extended warranty but did return it for repairs....Macy's repair shop couldn't even repair their own jewelry.... No more shopping at Macy's Fine Jewelry for this family!!!
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Poor Quality Worse Than Cheap Furniture
Posted by on
Rating: 1/51
INDIANA -- I am writing this due to the poor quality in the couch that I purchased and also the lack of service from one of your dealers. I first purchased a Natuzzi couch almost 20 years ago which I still have and LOVE!!!. The problem is that it needed recovered and we decided to get all new Natuzzi furniture due to the great luck and quality that we got from the first one. We purchased a new set in 2006, the recliner mechanism was not working properly and the cushion on the couch seemed different from the beginning and we were told that it was all covered not to worry. Here we are 6 years later and we are still trying to get it repaired and have to contact the dealer to follow up and make sure that they follow through. I am getting ready to furnish my basement that was recently remodeled and WILL NOT get more Natuzzi furniture due to the last set we bought. I seriously doubt we will be ready to gamble on what the quality will be this time around. I was a raving fan at one time of Natuzzi that is why I did not think twice of spending over $4,000. for a new couch from your company. The performance of the couch we currently have after only 6 years and 2 adults being the only people living here and very little use is very disappointing to me for what was the only brand that I would buy.
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KevinTX on 05/31/2012:
I bet you would get a response from them if you posted on their Facebook wall....
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Rude & Would not offer to help me
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TROY, MICHIGAN -- I was at the Somerset Collection in the crystal dept. I waned a Swarowski Christmas ornament."LYNN" said they were sold out. Was I looking to sell them on E-Bay??? Why on earth would she make a comment like that? I asked her if she could check Oakland Mall to see if they had and she handed me telephone number and told me to call them. I was so taken back, there were no customers at her station. She was rude.......I will never have her help me again, I will find a store manager. The lady in luggage was so helpful and kind, I think her name was Kathleen.
I did go to Oakland Mall and I couldn't believe how friendly and helpful everyone was there. If I need anything it will never be at Somerset. Other people were complaining about her flipant attitude. She definitely need some attitude change. I have been a loyal customer since 1959.R. McKimson
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trmn8r on 12/26/2011:
Someone here who has worked retail recently pointed out that especially during the holidays, a store CSR will not call another store because CSR's can be very busy helping shoppers. In other words, the one you were standing in front of may have to wait a long time to speak with someone at the other store and have them look.

In principle, exemplary customer service would dictate that your request to have them do an inventory check for you is reasonable. Practice is another matter.

As for the Ebay comment, perhaps the CSR is aware that has become commonplace. Think about it - Ebay sellers buy several/entire stock of a "hot" item, then turn around and sell it online to people like I who are sitting on their duffs at home. Under the right circumstances, this could be profitable. She should not have made the comment though.
Anonymous on 12/26/2011:
When I worked retail, we could look in our computer to see if another store had an item in stock. But, it was up to the employee if they wanted to call that store and ask them to hold it. I never offered, but I would if the customer asked.
trmn8r on 12/26/2011:
Might the ability to do this vary by store chain, yaya?
Anonymous on 12/26/2011:
Trm, maybe. I think it's something that all stores should have the capability of doing.

BTW, I have an app on my iphone that does the same thing. I just scan the barcode and it tells me the nearby stores that carry that same item.
trmn8r on 12/26/2011:
Cool! They needed that app in "Miracle on 34th St" LOL.
Anna Molly on 12/26/2011:
Trmn8r, target employees have the ability to see what is in stock at several nearby Target locations, right on their PDA's. Still have to call to have them hold an item, however.

At the unnamed store I work for, I've often called other locations for customers.
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Misleading/Outdated Listing
Posted by on
ONLINE -- This Tuesday there was a "one day sale" event at Macy's in store and online. I spent about 40 minutes adding items to the cart and checked out. At check out 7 out of 10 items in my cart were "unavailable" even though they were still listed on the site. Contacted customer service, was told that the IT department only updates the site every 24 hours. The next day, those same items I wanted are still listed so I added them to my cart again, thinking the site must have been updated and these items are somehow becoming available. At check out the very same thing happened. It's a time waster, really, and a big disappointment. Today they are having another sale event, I went through the site adding different items to my cart, and at check out every single 1 of my items added were "unavailable". I shop at Macy's just about every week or every other week and do a lot of online shopping at their site as well. But this is becoming such a hassle. Very unsatisfied.
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Paying Online
Posted by on
Last Thursday I went to the Macy's website to pay my bill and got: We are sorry our payment system is currently unavailable. Please try again later.

I went back Friday--same thing.
Saturday, Sunday, Monday, Tuesday--same thing.

On Tuesday I called the 800 number to pay my bill. I called at 8:49 PM. They were closed. The message stated they received calls until 9:00 PM central. I wasn't happy.

I went into Macy's in Garland, TX, yesterday to pay my bill (paying it off because of this), and told the customer service person. She was polite and informed me where I could find the manager. I easily found the manager and told him I know the website is not his domain and proceeded to inform him what happened. I also told him this situation propelled me to pay off my credit card with Macy's. He offered me a discount. I didn't take it, but I appreciate that he made the offer.
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Alain on 11/05/2011:
You may want to contact Macy's through their website, (click on customer service) and leave them a message about this. They might use a contractor of some sort to run their website and if the system's down (partcularly the payment part) they're going to be losing and aggravating customers.
girl_fm_MD on 12/21/2011:
I have been having the same problem since November with the Macy's online payment. This actually caused by November's payment to be late. When I saw the late fee, in November, stll could not pay online. I contacted the customer service by phone, the waive the pay by phone fee, took my payment via phone and reversed the late charge.

I have tried several times since to pay online, system still down, sent two message via online customer service, no respond. I am glad that the payment I made, late, went to December's bill. I have a very busy schedule, but now I have to go into the Macy's store before my payment's due date in January; and I too will be paying Macy's bill off, because this is so annoying and such an inconvenience.

girl_fm_MD on 12/21/2011:
OK me again; I had originally google to try to find the solution or problem with the Macy's online payment; I found it after my previous 3 cents. Had to go through Macy's CheckFree, Ithink I used to be redirected to it from the Macy's payment site.
Julie on 01/06/2012:
YES!!! I am having the SAME problem, except they didn't reverse my late fee! I have been unable to actually speak with anyone when I try to call. I've emailed several times, and they just keep sending the same "apologize for the inconvenience" garbage.
Jen on 02/03/2012:
I have been having the same problem!!! Both last month and this month. Incredibly frustrating...
Unhappy Billpayer on 05/02/2012:
Every day for the last week: "We are sorry our systems are unavailable at this time. Please try again later." It is now May, think they'd have the problem fixed by now. Now I have to waste gas and go to the store and pay it.
Helene on 07/08/2013:
mt payment don't always register. So, when I think I've paid, I find out the following month through a very rude phone call. and they refuse to acknowledge an error on their part and continue to add late charges and then they agree to delete the charges ONLY if I pay the minimum due. extortion???
HELENE MISSALE on 09/10/2013:
Jackie Gauger on 11/19/2013:
I have had problems with making payments through their web site that never post to the account. I have tried speaking to them, but the English is so bad that we have trouble communicating. I have sent notes through the Mymacyscard portal, but nobody has responded.
Vic Leroy on 01/07/2014:
I have this problem also and found that if I leave chrome and go to IE the payment goes through. Seems to be a security or ? problem with chrome.
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Macy's mislead first-time card holder
Posted by on
I opened a Macy's credit card and as a new customer a number of the sales clerks stressed that I would receive 20% the purchases on my first bill (for purchases made within 2 days). However when I received the bill, I noted that I had only received 10% off of my purchases.

Upon calling Macy's customer service, they informed me that the 20% deduction is capped at $100. That is disclosed in the account agreement, but is in such small print that not even the customer service representative could find it. Not one sales person (and I dealt with several at three different Macy's stores) ever mentioned the $100 cap. Of course they touted the 20% off on my bill in the hopes I would make more purchases.

I feel I was deliberately mislead as I made a lot of purchases based on the expectation of an additional 20% off of my bill. If I had known this benefit was capped at $100, I would not have made all of the purchases.

I now intend to return my purchases and close out the account.
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trmn8r on 10/19/2011:
While I don't expect CSRs at the register to know all the terms and conditions of credit card offers, it seems to me the $100 cap is something they should know and disclose. It isn't right to lead the customer to believe they get 20% off for the first two days if there is a cap.

That said, I always read the fine print that you speak of. I hate surprises like this. Good complaint.
yoke on 10/19/2011:
Agree trm. The CSR;s should have known that there was a $100 cap, but sounds like Macy's would rather rip off the consumer.
Anonymous on 10/19/2011:
The CSR's probably have a quota to meet for getting customers to open accounts. If the CSR's know about the cap, they may be choosing to keep it quiet so they don't lose the chance to help meet their quota. They may also get extra perks for opening accounts. At Mervyns, we got $1 for every account we opened.
trmn8r on 10/19/2011:
Perhaps. It could just be something the CSR was unaware of or honestly forgot to mention. It would be a different matter if an employee came on here and stated they were trained not to disclose the cap.

The ruling document is the agreement.
Venice09 on 10/20/2011:
If you're up to it, continue to pursue this. They may eventually see it your way. I had an issue with Macy's, and although it took some time, it was finally resolved to my satisfaction.

A little persistence may pay off for you, too.

This review is very helpful.
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Very Poor Customer Service
Posted by on
I was shopping at Macy's at Lenox in Atlanta this weekend. I would think that the principle way to bolster sales in this economy would be to have excellent customer service. I received just that in every department except shoes. Looking through the sales merchandise, the racks had the names of the employees responsible for each rack. This was insane. It's not like they were wearing shirts with their names on them. You can't see name tags until you get right up to a person. I waited in line for 10 minutes at the "customer service" counter in shoes just to be told to "go ask someone over there." She pointed into a crowd of people. I just left. To add insult to injury, I stopped down in the full-price shoes just for a second and clerks were so eager to help with these shoes but the sales racks "weren't their department." I spent $300 Saturday but none on shoes.
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Anonymous on 09/05/2011:
I like shopping for footwear in stores dedicated solely (no pun intended) to shoes. That way, they are all familiar with the product.
Skye on 09/05/2011:
I'm sorry to hear this. I've only had nothing but the best customer service from Macy's, including the shoe department.

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MACYS -Worry No More is Scams - Do not purchase
Posted by on
This warranty is a SCAM!! I purchased 2 leather sofa from Macys in April of 2010. The furniture salesman sold me this worrynomore warranty at MACYS and told this is a warranty that will clean my furniture and was pushed to purchase the warranty.

I filed a claim because we got beverage stains on the sofa and the leather sofa got discolor. I told worrynomore customer service my sofa is discolor and then I was on hold for 10 minutes then got disconnected, so I called worrynomore back and was told that my warranty didn't cover for discolor from beverage stain then got hang up by customer service. So I called my salesman told him about my problem and he told me he would reslove the problem and get back with me, but it's been a week and I still have not hear from him.
I have been a cardholder since 1999 and purchased a lot of stuff from Macys from expensive jewelry, clothing to furniture. Macys should be ashamed of themselves. They push you to buy the warranty knowing well that the worrynomore does not want to cover any claim. Macys has had numerous complains about this, and still selling this warranty to consumers to buy the plan..I smell a scam & unethical. I hope others will think twice before making purchase.

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Venice09 on 07/01/2011:
I agree about warranties sometimes being useless. It's a little late now, but you should read your copy of the warranty to see exactly what is covered. Discoloration is different from a stain. Maybe that's why it's not covered.
trmn8r on 07/01/2011:
I can see why you are upset. Here is a link to the "worry no more" warranty:

Notice the odd disclaimer for food and beverage stains, which is says are covered:
"Excludes general soiling, perspiration, bodily oils and accumulation of otherwise covered accidents."

I don't know what that means.
Venice09 on 07/01/2011:
It means good luck trying to cash in on the warranty!

People really need to read these warranties before spending the extra money.
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Macy's - Poor Customer Delivery Service
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We purchased a Stearns & Foster mattress from Macy's, and we were given an expected delivery date. During the week, we were called three times and sent three emails updating our delivery status. The last email (day before delivery) indicated that "our mattress was on the truck and ready for delivery." The morning of the delivery date (Saturday) we were contacted by a Macy's representative and told that we would have to reschedule. She didn't give us a reason why we needed to reschedule and informed us that this would have to be done on Monday. She also didn't provide us with a number to call and rudely hung up on us when we asked for further clarification. After locating the phone number and speaking to another representative and then a store manager, we were eventually told that a mistake was made. In an attempt to obtain some answers, we spoke with several employees from Macy's, and nobody ever offered an apology. We were also told by a representative that we could just cancel the purchase if we liked. We were eventually told by a manager that he would "make the situation right" and would call us back within the hour. We never heard from him again. Macy's is very quick to promote their "5-Star Customer Service", but our experience wasn't even close to meeting that expectation. Once Macy's made the $2,200 sale, their level of customer service significantly decreased. We would strongly recommend another department store for your furniture needs.
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Skye on 01/15/2011:
Cancel your order. Macy's is not the only place that sells Sterns and Foster.

annoyed at macy's on 07/19/2013:
absolutely agree. terrible terrible terrible customer service once they take the money. they have not trouble making the sale, and then selling you on top of that, and then some. those calls go through in a snap. they gave TWO WEEKS as the earliest delivery. Two messages to confirm. the day of, someone from a blocked number calls to say "we pushed you to the next delivery time." When I said that's not going to work, they just hung up. Person calls from truck three hours later, can't understand a word he says, literally, due to not knowing standard business language of US, and shows up one and a half hours later, not within 30 minutes like promised. He gives me a form to fill out that he wants to fill in that he will bring back to his 'boss.' He points to what I'm supposed to check: the "Excellent service, went beyond my needs" box. Really? Mattress immediately starts sagging a month later. Complete crap product. Call the department to talk with office. They're all extremely, extremely rude, and they say "we've NEVER , EVER had a complaint before about this. EVER." And then I look online and see there are approximately 2, 340 complaints, on line alone, from disappointed and annoyed Macy's customers, but according to them, I was just being difficult, and they never have issues. Raymour and Flanigan...Sears... Sleepys.... etc etc... LOTS of other places to shop for beds!-- and it's not a 2-to-3 week wait....with attitude
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