I purchased a Magellan Maestro 4200 GPS from TigerDirect.com. This unit was purchased as a X-mas gift for my wife on 11/23/08. On X-mas day when we open up the unit and registered the product, I found out that the map in the unit was out-dated (2 years).
After contacting CS at their website, I was informed that an update was available for 79.95 since it did not fall under the 30-day grace period from date of purchase. I responded with "you mean to tell me that the only way I can get a free map update is to purchase the unit the day I intend to give it as a gift?" Their attitude is '30 days is 30 days', even though the unit did not arrive at my address until 11/28/08. Well my response is to return it to TigerDirect.com.
This is in no way a bad reflection on Tiger Direct. They are a very reliable company. As for Magellan, I will buy a Garmin or Tomtom from Tiger Direct, and not recommend that anyone buy any of Magellan's products. They really know how to put the Grinch back into X-mas. As we all know, almost all companies honor the fact that when a product is registered as a X-mas gift the warranty starts the day a gift is received, not the date of purchase. This was their response:
"Thanks for writing us back. Again, we are very sorry for the inconvenience. Since your unit has been purchased last November 23, 2008, unfortunately, you are not entitled for a free map update. As per Magellan policy, those units that were purchased within 30 days will have the opportunity to receive free map updates. What we suggest you is to purchase the 2008/2009 map update through Best Buy or to our website. If you do need further assistance, do not hesitate to email us back so that we can further assist you. We will be awaiting your reply. Should you require further assistance about this or any other Magellan unit, please also visit our website **."
This is a high-end GPS system I purchased 2 years ago. I use it about 2x a week. Take very good care of it. It stopped charging. The charging cord light is on so that works, but the unit won't take a charge and therefore won't work. Talking to people in India is a challenge. When they tell me that Magellan will not fix the unit even if I will pay for it, I wonder what is the matter with the company? It must be ready to go bankrupt. I've never heard of such a thing. They won't repair their $400 GPS under any circumstances. What a rotten company. I'm going to report them to the Attorney General.
Absolutely BEWARE of buying from this company. I ordered a Roadmate 1700 and when received, the manufacturer's box was not properly taped and components of the unit were in the shipping box. The face of the unit looked as if it had been skipped across a concrete floor - it was scratched so badly and the unit would not even operate. It appeared as if they had grabbed one off a bench, dropped it and then threw it in a box and shipped it out to me. I have now had to return the trash at my expense and am awaiting their golden word if I will even receive the amount I paid. This company is a SCAMMER so BEWARE.
SAN DIMAS, CALIFORNIA -- I bought my Magellan Maestro 3100 on 1/26/09. The touchscreen has quit and they are making me jump through hoops. I did all of the diagnostics with the phone support person then e-mailed them proof of purchase showing that my 1-year warranty is not up. I just got another e-mail from their support department saying I am out of warranty (not true).
They go on to say, "Since Magellan no longer service GPS units, it is no longer within warranty" but they will sell me a new unit at "discount". What a crock. This company must be going down the toilet if they can't live up to their commitments. I sent them all of my info again to show I am within warranty. I do not want to buy another Magellan.
SMYRNA, TENNESSEE -- I bought this system in Dec '08, 6 months later the screen would not work. It has a year warranty. Well most companies will send you a label to return the item. After all you have already paid for a working item, why should you pay an extra $12 to mail their defective product! Paid the money, returned the item. After a whole month of having the item, they gave me a refurbished one with only the time left on my other warranty to cover the item???
The screen was scratched and it looked old! Never again Magellan. Buy a Garmin or other item next time!!
On 2/7/08 I contacted the Magellan Repair Service at 1-800-707-9971. I gave my Member ID number. Since I had called numerous times before without any positive results, I was prepared. When the agent informed me that my Roadmate was not repairable, I gave instructions that my unit was to be mailed back to me immediately and that if that could not be done, I would go directly to headquarters located here in Santa Clara, CA.
Next, the agent started with "would you be interested in...", I immediately cut in and demanded that my unit be shipped back to me that I was not interested in spending another $243 for a better model, etc. etc. The agent then informed me that Magellan was willing to send me a replacement unit FREE OF CHARGE. I said, "OK, when?" I was informed that I would have the unit by the end of next week and to call in the middle of the week for a tracking number as the unit would be sent via UPS.
It was explained that this was being done as compensation for all my troubles with the repair center. So now there is hope. I will update this posting at the end of next week, hopefully with good news!
SANTA CLARA, CALIFORNIA -- I am having a problem with Magellan. I sent my unit off to get repaired August 28, 2007. They took my credit card information to charge me for repairing the unit and said it would be a couple of weeks. A month went by and I had not received my unit back. I called Magellan and to get someone who did not speak English on the phone. They promised me it would be a week - a week later I had not received my GPS. I called back to speak to someone else that did not speak English, I ended up just upgrading the unit for almost $300 and they took my credit card information again.
I have talked to the customer service department in India over a dozen times and every time they give me a new date in which I will receive my new unit. Here it is December 12 and still to unit. I cannot get anyone on the phone to HELP ME. I have called corporate to get the same message as the overseas number. I have tried to get a real person at corporate on the phone by trying different departments, only to get voicemails that are full. I finally got a voice mail that was not full and left a message for the Quality Department and never received a call back.
Magellan GPS quit working. No way to contact the company except by phone. Finally got someone but it is out of warranty. This was an expensive product. I believe it only needs a new battery but instructions say not to try to change it yourself. Magellan sucks. They should not be in business. Buy from someone else!!