The audio on my RoadMate 6000T ceased functioning after 8 months of use. I was told by Magellan's technical support people at the call center in India, the unit had to be sent to the ONLY repair center in the US, which is located in Texas. I did so on Sept 7, 2007. Having not received the unit back by late October I called again and, although it was already obvious they had lost the unit, I was told it was being repaired and would return in 5 to 10 days.
14 days later, when I refused to believe them when they said it would NOW be returned in 5 to 10 days, I was referred to another department (still in India). 1 hr and 56 minutes later that person admitted the unit had been lost and they would provide me with a NEW.. but different unit (of lesser value, but theoretically better quality) in... 5-10 days. 10 days later, I am informed the unit was inexplicably not sent out, but will be sent out via two day air and I would receive it in 3 days. 10 days later, I am informed it has not been sent out and there is yet another error in the order, but I will be receiving it in... 5-10 days.
The company does not have a customer service or complaint department. They freely admit that all call centers are located in India and that it is not possible to speak to anyone in the U.S. to voice any kind of complaint. They refer you to the website, but there is no complaint of customer service available there either. If you write to the "webmaster" no response will be received.
The product was bad and the customer service is inexcusable. And no, I still have not received the unit back. DO NOT PURCHASE MAGELLAN PRODUCTS. There are numerous other companies out there that have similar products and far superior customer service.
I bought a Magellan RoadMate 750 navigator. Not to mention, the design is not that great, whereas a cradle holds your Magellan in place to your windshield, which also provides the electric current from the car to the unit. Well, mine went on the blink, so I ordered one from Magellan 2 months ago and have not received it.
Problem one, you get transferred to New Delhi, India to some poor Indian guy who is just trying to earn a living so I really don't feel it's right to cuss this poor person out because what can he do anyway from India? I was first told the part was shipped a couple of weeks into the deal, but no part arrived. A month later, no part, and the recording number that they give you says their computers are down, call back next week.
This has been now another month. What kind of a company can not transition a computer system in today's day and age. I can see having an unforeseen problem in the switch over, but for two weeks, they keep telling you to better service you, they will be up and running soon. I called today, their last non sense said 8/15/07, but my little Indian pal said not until Monday.
Meanwhile, my unit has been useless for two months, something I paid close to $700.00 for. I am in sales and need this GPS so I went out and bought a Garmin. I figured if Magellan ever sends me my part, I can either sell the Magellan or just give it to someone who can really use it.
So after two months, two empty promises and repeated calls to Magellan, nothing, their computer system to process the data still is not working. If you call their corporate office, you can not get through to anyone. Or where you can get some info, they give you the 800 # back to India where no one can help. In this day and age of customer service and communication, this company has missed the boat.
DULUTH, GEORGIA -- I had a problem with my Magellan 700 and called the "service center" for information on how to return it and advised them that it was out of warranty. It took three telephone calls for them to give me an RMA, address and shipping instructions. After I mailed it I called on at least six occasions to find out the status and I keep getting the same run around. They keep insisting I provide them a tracking number from the US Postal Service which I do not have and I am currently in my 45th minute trying to get to talk to a supervisor. Definitely no service. I am filing a complaint with the Better Business Bureau in Santa Clara, CA, their headquarters.
WEST NEW YORK, NEW JERSEY -- Positively the worst piece of junk on earth; numerous calls to customer service are fruitless because I am connected to a rep in India who doesn't speak English so try explaining 15 times what the problem is. Any response they give is worthless. Unit belongs in the trash. When I turn it on it advises me I have reached my destination which is fine but most of the time I'm 50 miles away in the opposite direction. Forget emails because obviously the jerks responding cannot read. The unit cost $500. Sixth Avenue Electronics doesn't want to hear anything either. DON'T WASTE YOUR MONEY.
DO NOT BUY THE MAP UPDATES FOR MAGELLAN PRODUCTS. Better yet stay far away from this Co. I purchased the $75 update and the software crashed my first unit. It took almost a month of phone calls for them to admit that Magellan has the same problem. I asked for a credit to send back the software but they said I opened it.
Where is the quality control. Why do they send out software that does not work. They sent me two more units which I updated with a tech support representative and all units were damaged. After three months of begging for help I got nowhere. They refused to give me a credit or update it for me but they know there is a problem. So, stay away. I asked to speak with a manager but I was told the management does not speak to customers. Stay away from these thieves.
GLENDORA, CALIFORNIA -- I purchased a Maestro 4050 in November 2007 through CDW for $492 when it sold through TigerDirect for $400. I paid more because it was advertised with a "Lifetime subscription" of real time traffic information which is why I thought it justified the higher price. I even saw the same unit at Costco with the same offer. When I received the unit I received only 3 months subscription to traffic information. Called Magellan customer service - talked to an outsourced Service agent and their answer was that they did not offer a lifetime subscription on their product.
I've asked CDW to resolve this through their purchasing dept and they have also gotten no response from Magellan about how their product was advertised. I believe someone at Magellan is responsible behind the misinformation and should be accountable for misleading the public and their resellers. Otherwise I like how the product works compared to Garmin with exception of the Traffic info format that is hard to interpret and access in real time.
SANTA CLARA, CALIFORNIA -- Downloaded new software upgrade that turned out to be downgrade. GPS now performs like a boat anchor, can't find points of interest and then locks up the GPS, sends you on a road-trip maze, no longer has lane assist. This unit turned into a big piece of CRAP. I had an old 286 computer that was faster at downloading than this GPS is. If you have a Magellan GPS I suggest you don't download their new software because it doesn't work. 05 MAY 2012.