Bad Customer Service-Real Bad
I bought a Magellan Roadmate 750 navigator. Not to mention, the design is not that great, whereas a cradle holds you Magellan in place to your windshield, which also provides the electrical current from ... read full review6 Replies - Latest reply on 06/01/2012
SANTA CLARA, CALIFORNIA -- Downloaded new software upgrade that turned out to be downgrade, GPS now performs like a boat anchor, can't find points of interest and then locks up the GPS, sends you on a road-trip maze, no longer has lane assist. This unit turned into a big piece of CRAP. I had an old 286 computer that was faster at downloading than this GPS is. If you have a Magellan GPS I suggest you don't download their new software because it doesn't work. 05MAY20121 Replies - Latest reply on 05/07/2012Add reply
DO NOT BUY THE MAP UPDATES FOR MAGELLAN PRODUCTS. Better yet stay far away from this Co.
1 Replies - Latest reply on 12/29/2008Add reply
I purchased the $75 update and the software crashed my first unit. It took almost a month of phone calls for them to admit that Magellan has the same problem. I asked for a credit to send back the software but they said I opened it. Where is the quality control. Why do they send out software that does not work. They sent me two more units which I updated with a tech support representative and all units were damaged. After three months of begging for help I got nowhere. They refused to give me a credit or update it for me but they know there is a problem. So, stay away. I asked to speak with a manager but I was told the management does not speak to customers. Stay away from these thieves.
GLENDORA, CALIFORNIA -- I purchased a Maestro 4050 in November 2007 through CDW for $492 when it sold through TigerDirect for $400. I paid more because it was advertised with a "Lifetime subscription" of real time traffic information which is why I thought it justified the higher price. I even saw the same unit at Costco with the same offer. When I received the unit I received only 3 months subscription to traffic information. Called Magellan customer service talked to an outsourced Service agent and their answer was that they did not offer a lifetime subscription on their product. I've asked CDW to resolve this through their purchasing dept and they have also gotten no response from Magellan about how their product was advertised. I believe someone at Magellan is responsible behind the misinformation and should be accountable for misleading the public and their resellers.
Otherwise I like how the product works compared to Garmin with exception of the Traffic info format that is hard to interpret and access in real time.
DULUTH, GEORGIA -- I had a problem with my Magellan 700 and called the "service center" for information on how to return it and advised them that it was out of warranty. It took three telephone calls for them to give me ... read full review3 Replies - Latest reply on 12/20/2007
Magellan GPS RoadMate 2200T
WEST NEW YORK, NEW JERSEY -- Positively the worst piece of junk on earth; numerous calls to customer service are fruitless because I am connected to a rep in India who doesn't speak English so try explaining 15 times what the problem ... read full review3 Replies - Latest reply on 11/19/2007
Paid BIG BUCKS and lasted 3 months when screen quit. Returned under warranty and conveniently, even though I had a tracking # THEY never got it and refused to discuss a replacemnent.
5 Replies - Latest reply on 01/01/2011Add reply
Wrote to the Co president but that was a waste of time.