Traffic Report Not Functioning - Bad Customer Service
Posted by Gene on 2008-07-12
SCARSDALE, NEW YORK -- Magellan's GPS 4050 traffic report is not functioning. Their customer service does not respond and have no idea how to save the problem. Stay away from this company.
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Posted by Mindy on 2007-12-12
SANTA CLARA, CALIFORNIA -- I am having a problem with Magellan. I sent my unit off to get repaired August 28, 2007. They took my credit card information to charge me for repairing the unit and said it would be a couple of weeks. A month went by and I had not received my unit back. I called Magellan and to get someone who did not speak English on the phone. They promised me it would be a week, a week later I had not received my GPS. I called back to speak to someone else that did not speak English, I ended up just upgrading the unit for almost $300 and they took my credit card information again.
I have talked to the customer service department in India over a dozen times and every time they give me a new date in which I will receive my new unit. Here it is December 12 and still to unit. I can not get anyone on the phone to HELP ME.
I have called corporate to get the same message as the overseas number. I have tried to get a real person at corporate on the phone by trying different departments, only to get voicemails that are full.
I finally got a voicemail that was not full and left a message for the Quality Department and never received a call back.