Magellan - Page 2

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12 reviews & complaints.

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Traffic Report Not Functioning - Bad Customer Service
Posted by on
SCARSDALE, NEW YORK -- Magellan's GPS 4050 traffic report is not functioning. Their customer service does not respond and have no idea how to save the problem. Stay away from this company.
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tnchuck100 on 07/12/2008:
What is the problem? How do you know they can't solve the problem if they don't respond?
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Horrible Service
Posted by on
SANTA CLARA, CALIFORNIA -- I am having a problem with Magellan. I sent my unit off to get repaired August 28, 2007. They took my credit card information to charge me for repairing the unit and said it would be a couple of weeks. A month went by and I had not received my unit back. I called Magellan and to get someone who did not speak English on the phone. They promised me it would be a week, a week later I had not received my GPS. I called back to speak to someone else that did not speak English, I ended up just upgrading the unit for almost $300 and they took my credit card information again.

I have talked to the customer service department in India over a dozen times and every time they give me a new date in which I will receive my new unit. Here it is December 12 and still to unit. I can not get anyone on the phone to HELP ME.
I have called corporate to get the same message as the overseas number. I have tried to get a real person at corporate on the phone by trying different departments, only to get voicemails that are full.

I finally got a voicemail that was not full and left a message for the Quality Department and never received a call back.
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tnchuck100 on 12/12/2007:
Dispute the charges with your credit card company. That will get their attention in a hurry. Then they will contact you. When they do simply tell them: "Provide my unit and I will release the money! The ball is in your court."
Anonymous on 12/12/2007:
Send a letter return receipt detailing your experience. Give them a reasonable time to reply. Include a mild threat to sue them.

Corporate address:
Magellan Navigation, Inc.
960 Overland Court
San Dimas, CA 91773
rasmith4 on 01/31/2008:
I received a Magellan Maestro 3250 for Christmas. The power/charger cords plug into the USB port. When I charge the unit, whether in the car or in the house, a screen comes up saying:

"USB Connected

The USB has been connected to the unit. Please follow instructions from PC application for updating maps or software."

This screen cannot be bypassed and renders the device unusable while plugged in. On long car trips, there is no way to charge while simultaneously using the device. It cannot be plugged in and operate at the same time. How do I get the device to differentiate between power flowing through the USB port and a PC connection in the USB port? Or is this even the problem? Many thanks.
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