Traffic Report Not Functioning - Bad Customer Service
Posted by Gene on 2008-07-12
SCARSDALE, NEW YORK -- Magellan's GPS 4050 traffic report is not functioning. Their customer service does not respond and have no idea how to save the problem. Stay away from this company.
Was this review helpful?YesNo
Read 1 RepliesAdd reply
Close commentsAdd reply
Posted by Mindy on 2007-12-12
SANTA CLARA, CALIFORNIA -- I am having a problem with Magellan. I sent my unit off to get repaired August 28, 2007. They took my credit card information to charge me for repairing the unit and said it would be a couple of weeks. A month went by and I had not received my unit back. I called Magellan and to get someone who did not speak English on the phone. They promised me it would be a week, a week later I had not received my GPS. I called back to speak to someone else that did not speak English, I ended up just upgrading the unit for almost $300 and they took my credit card information again.
I have talked to the customer service department in India over a dozen times and every time they give me a new date in which I will receive my new unit. Here it is December 12 and still to unit. I can not get anyone on the phone to HELP ME.
I have called corporate to get the same message as the overseas number. I have tried to get a real person at corporate on the phone by trying different departments, only to get voicemails that are full.
I finally got a voicemail that was not full and left a message for the Quality Department and never received a call back.