Absolutely BEWARE of buying from this company. I ordered a Roadmate 1700 and when received the Manufactures box was not properly taped and components of the unit were in the shipping box, the face of the unit looked as if it had been skipped across a concrete floor it was scratched so badly and the unit would not even operate. I appeared as if they had grabbed one off a bench, dropped it and then threw it in a box and shipped it out to me. I have now had to return the trash at my expense and am awaiting their golden word if I will even receive the amount I paid. This company is a SCAMMER so BEWARE.Add reply
Magellan GPS quit working. No way to contact the company except by phone. Finally got someone but it is out of warranty. This was an expensive product. I believe it only needs a new battery but instructions say not to try to change it yourself.
4 Replies - Latest reply on 08/01/2011Add reply
Magellan sucks. They should not be in business. Buy from someone else!!
I BOUGHT THIS AND THEY WANT UP DATE IT UNLESS I PAY $80.00 MORE Add reply
SAN DIMAS, CALIFORNIA -- I bought my Magellan Maestro 3100 on 1/26/09. The touch screen has quit and they are making me jump through hoops. I did all of the diagnostics with the phone support person then e-mailed them proof of purchase showing that my 1 year warranty is not up. I just got another e-mail from their support department saying I am out of warranty (not true). They go on to say "Since Magellan no longer service GPS units it is no longer within warranty" but they will sell me a new unit at "discount". What a crock. This company must be going down the toilet if they can't live up to their commitments. I sent them all of my info again to show I am within warranty. I do not want to buy another Magellan. Add reply
This is a high end GPS system I purchased 2 years ago. I use it about 2x a week. Take very good care of it. It stopped charging. The charging cord light is on so that works, but the unit won't take a charge and therefore won't work. Talking to people in India is a challenge. When they tell me that Magellan will not fix the unit even if I will pay for it, I wonder what is the matter with the company? It must be ready to go bankrupt. I've never heard of such a thing. They won't repair their $400 GPS under any circumstances. What a rotten company. I'm going to report them to the Attorney General. 7 Replies - Latest reply on 10/19/2009Add reply
SMYRNA, TENNESSEE -- I bought this system in Dec '08 6 months later the screen would not work It has a year warranty. Well most companies will send you a label to return the item. After all you have already paid for a working item why should you pay an extra $12 to mail their defective product! Paid the money returned the item after a whole month of having the item they gave me a refurbished on with only the time left on my other warranty to cover the item???
The screen was scratched and it looked old!? Never again Magellan. Buy a Garmin or other item next time!!
Magellan produces the worst crap ever. I've had gps units that were cheaper and performed better. Their recommended procedure does not work and they only offered to sell me another crap unit.
1 Replies - Latest reply on 06/02/2009Add reply
DES MOINES, IOWA -- I purchased a Magellan Roadmate less than 2 months ago. Last week I pushed the screen and the thin plastic layer over the touch screen cracked. The unit will not work now. This was not abuse, just a simple push to mute the voice command. Magellan informed me that since it was physical damage the unit would not be covered under their warranty. They offered me a used unit for $84 plus shipping.
I only paid $89 new at Costco here in town no shipping. In my opinion no one should waste their money on products from this company!
Magellan Map Updates
I purchased a Magellan Maestro 4200 GPS from Tiger Direct.com. This unit was purchased as a X-mas gift for my wife on 11/23/08. On X-mas day when we open up the unit and registered the product I found ... read full review3 Replies - Latest reply on 08/07/2009
Magellan's GPS 4050 traffic report is not functioning. Their customer service does not respond and have no idea how to save the problem. Stay away from this company. 1 Replies - Latest reply on 07/12/2008Add reply
SANTA CLARA, CALIFORNIA -- I am having a problem with Magellan. I sent my unit off to get repaired August 28, 2007. They took my credit card information to charge me for repairing the unit and said it would be a couple of weeks. ... read full review3 Replies - Latest reply on 01/31/2008