LA MEZIA TERME -- Arrived at rental desk and was told I had to buy additional insurance despite having paid for this with the rental agency. Staff were rude and threatened to call police! Vehicle was not clean, central locking broken, tyres were just about legal. Vehicle not filled with fuel and I was told it was but that the fuel gauge was broken. First thing they asked and checked when I returned was the car filled with fuel! I would not rent from this company ever again and I rent cars on a weekly basis!! Worst customer service I have ever experienced. Others be warned!!! Do not rent from these crooks!!!
ROME -- The Maggiore staff will try to cheat you in any way they can. Be sure to check the agreement carefully. Also, inspect the car extremely carefully and make sure that any little scratch is in the agreement. Do not accept a "pen correction", they will not accept that as valid on return inspection. If scratches/damages are not in the original agreement you will end up paying for it. They will also try to send "evidence" of damages long after your return of the car and with that argument they will charge your credit card and you will have no chance whatsoever to get your money back no matter how right you are.
MILAN, ITALY -- We rented a car through Maggiore in Italy. There were multiple issues:
We called and complained, but Maggiore does not seem to care about customers. We would NOT rent from them in the future. Other companies seem to care more about customers than Maggiore.
ROME, ITALY -- In advanced booked car, filled in flight on the form (they say "they check it for delays"). When I arrived to the Rome Fiumicino office few minutes before closing (because of the delay), they were long gone. No response to my emails, no communication at all. I do not recommend to use Maggiore services at all. I borrowed cars before but this was by far the worst experience I have ever had.
FLORENCE, ALASKA -- I had the worse experience in my life with Maggiore Rent in Italy. The car was not ready in time for which we reserved it and paid in advance. After waiting, we were told to sign a contract. We had to wait another 35 minutes to get the car that had only about 20% of the tank full. When we gave it back, we were charged an extra full day the month after for not having put enough fuel in the tank (we did add more) and to have brought it back 30 minutes too late from the time we signed the contract. If you want to have good holidays = don't use this company!!!
We rented a car from Maggiore for our holiday in Italy in July 2010. Everything went fine until we had an accident, and customer service was absolutely terrible after that, and still is. I am still trying to make them answer questions and pay for some of the extra expenses they caused us, and that they promised to pay for. Some examples here: They do not reply when you call them (I must have called them 50 times before I got through to someone who could tell us what to do). They could only offer us to tow the damaged car away, not to transport us to a place we could get a new car. As we were in the middle of nowhere, this made things really difficult for us.
When we after many hours managed to get to another city to get a car, they didn't have any, despite telling us on the phone that they did. When we then spent the rest of the day to get to Rome, they got us a car that could not fit the whole family etc. etc. I can't write it all, because it still makes me so upset. And that was not the end of it. We were promised that they would reimburse us for our expenses, but after 4 MONTHS of emailing and calling them again and again, they told us that they would not do so after all. I can only say: Never, ever, ever use Maggiore!!!
Same complaint as previously posted. Keep well away from Maggiore at Fiumicino Airport Rome. Had a reservation for a station wagon at 10:30 am. Arrived on time but it took 1.5 hours to get to the desk, to be told our reserved car was unavailable and only a Fiat Punto was available (a super mini) for a family of 5 plus luggage. The Rep seemed to take pleasure in recounting horror stories of the bad service he and his company deal out everyday.
After an extended discussion/complaint/argument I asked to see the Manager. I was then told a Van (?) was available but at least it had 5 seats. My insurance wasn't recognized, nor my credit card, ending up paying cash at twice what I had originally agreed just to get out and start the holiday.
The family in front of me had a nightmare situation, where the representative wouldn't issue a baby car seat. They were told to go to the nearest Mall and buy their own and to reclaim the expense through their Insurance. When I got to the garage/collection point I saw 4 baby seats on the floor of the office? Don't bother complaining, my telephone calls and emails have gone unanswered. Keep well away.