ST LOUIS, MISSOURI -- Tech not helpful even with the top 10% brainy tech as they describe, does not want to change the product even when purchased just 30 days ago. Magic Junk should be the name of this product. MagicJack Plus does not have dial tone, LAN or USB connection, does not work even all the changes they want on the computer. Even asked to get in to our pc by remote, they are known to hack company computer it allowed, we don't where they are based....
I decided to try out the MagicJack Plus (since I am a happy MagicJack customer of several years). I went online, read all the small print and decided I would try out the MagicJack Plus' Free 30 Day Trial. They will not charge me for the product unless I decide to keep it after my 30 days. Well... that's not exactly true! I ordered the MagicJack Plus on yesterday, 8/2/12. Once my order was completed, it stated delivery may be 12-14 business days AND my credit card will be charged on 9/1/12 which will be the end of my 30 day free trial. WHAT????
It may be 12-14 business days to get it to me, which will be 18-20 days off my 30 day trial (counting the non-business days)??? So, if I should expect delivery between 8/20 and 8/22... that would mean, if I decided NOT to purchase this product and went by their delivery dates of 12-14 business days to get it returned to them BEFORE I am charged on 9/1/2012, that would mean, I would have to send the product back around 8/14-8/16... I'm not even expected to HAVE the product until 8/20 - 8/22!!! So, now all I can hope for is to be satisfied with the product and not have to return it.
I emailed them about this, and their response: "Dear Customer, thank you for contacting us. We do apologize for the inconvenience this has caused you. The 30 day free trial starts from the date of purchase. Please feel free to contact us if you have any additional questions. Sincerely, magicJack Support". Their email didn't say anything more than what I told them!
Potential MagicJack customers may well be thinking in these terms: "If MagicJack works as advertised, I'll port my existing phone number to it and give up my land line." You should know that MagicJack has been promising that number porting is "just around the corner" for a long time. There is no evidence that the hurdles are being cleared and the company is not actually saying what the hurdles are.
For those not familiar with MagicJack, it is basically an alternative to your standard telephone service that uses the internet to place and receive calls. I recently purchased one of these devices from Radio Shack. My average phone bill was running about 50 dollars a month which equals out to be 600 dollars a year for something I don't use much. MagicJack seemed liked an interesting product so I thought I'd give it a try. It costs $39.95 which includes 1 year of service and the device itself.
Each year thereafter, it will cost $19.95 a year which includes free long distance to anywhere in the USA, free call waiting, caller ID, call forwarding, 3 way calling and voice mail. They also offer a 5 year package for only $59.95. The unit itself is a small chrome plated box measuring about 2 1/2" X 1 1/2" X 1/2". It has a see through window which shows the internal circuit board lighted by a blue led. It has a USB male connector on one end and a telephone jack on the other end.
Setup was extremely easy, just plug it in to an available USB port, plug in your telephone and wait 3-5 minutes while MagicJack auto-loads itself to your system and connects to the internet to download files it needs to operate. Once that is completed you will need to fill out a registration form and click on the link with the return e-mail they will send you to complete final activation. Your MagicJack is now ready to use! An on screen GUI will appear on your computer and it has telephone buttons, a SEND button and an END button so you start and stop calls just like on your cell phone.
This interface also allows access to a phone book that you can create with all of your favorite numbers, a redial button, voice mail button and a 411 information button. Simply click the phone number you want with your mouse and hit send, the only thing that you will need to get used to is having to dial the area code, even for local numbers. If you forget to dial the area code, an automated voice will remind you. You can also make a call by simply using a standard telephone handset as you normally would without the need to do anything on the computer (other than having it on).
It can also be connected to your wireless phone master base and all of your wireless extensions will work just like a standard phone. NOTE: This device requires a good quality high speed internet connection with at least 3-5 megabyte capability. If you have the low end 1 megabyte service, your phone conversations may be choppy making it difficult to understand each other. I also tried to use this product with an encrypted VPN and had bad results with that (choppy, broken conversations) so if you use an encrypted VPN/IP changing/hiding program, you will have to temporarily disable it to receive/make calls.
I kept my original phone service active during the MagicJack test period (in case it was a dud) but this product did everything it said it would do and was incredibly easy to set up. I'll be giving Embarq their walking papers on Monday! The other nice feature about this product is that you can take it with you and receive calls from your number anywhere you go in the world, just plug it into any other computer and you're back in business. MagicJack assigns you your own new telephone number (you can't keep your old number and you cannot transfer your MagicJack number to any other phone service).
With regard to 911 service, it is available if you register your name and address. This service, or any phone service will not be available if your computer is not on. Overall, I would rate this an excellent product and would suggest it to anybody who is tired of high phone bills or if you need to add a second phone line for the kids.
I purchased a MagicJack computer phone Jack almost a year ago. From the very beginning it has been one problem after the other. They have live web support, however getting to it, takes quite some time as you repeatedly have to click on live support, and continue to see other screens pop prompting you to not use the live support, but to use their FAQ instead. After clicking the live support several times, you will finally get to a live person.
However, once you do get to the live person, they rarely if ever listen to you, and actually do nothing more than cause you to become agitated because you can't get any help. Don't even think about trying to call them to get help, because they are not about to give you a phone number. For the better part of this past year I had complained over and over and over and over and over (I think you get the point), that when you were in the live chat window, you could not see what you were typing to the rep., because they were only providing a 1” inch tall, by 1/4" wide area to type in. They just fixed that about one week ago, so around the 1st of February 2009.
On top of that there are constant problems getting a dial tone and you can spend as much as 4 to 5 minutes trying to get a dial tone. This was a nightmare getting this through their heads. There are also constant problems with the clarity of the call, either you can't hear the party on the other end, or they cannot hear you, and sometimes neither of you can hear each other. Then MagicJack wanted me to turn off my firewall and virus software so they could make changes that another one of their reps made with my firewall and virus software untouched.
Strange how one knew he could do this and all the others did not. This guy was also able to do a net meeting with me and make some fixes himself and not one of the other reps ever offered to do that either. What takes the cake is that the other day they said they were going to send me a free replacement at absolutely no charge, and all I had to do was return the old one with an RMA that they sent me by email, and I had to do it within 2 weeks of receipt of the replacement. I have not even received the replacement yet, as it was just ordered.
However, I looked at my online banking the next day and they had charged my account $39.95 which caused an over draft as I did not have that much in my account. I was furious and let them know that I never authorized a charge on my account and had been told there would be no charge. They continue to send me this email stating the same crap over and over, that they will remove the charge when I return the original Jack. And, all of this is in spite of me being told there would be absolutely no charge.
Additionally, at every request they refuse to allow me to speak to the corporate office, the company office, or the owner. They will not provide me with any phone numbers or addresses for the company, I find that quite odd and have never known of any legitimate business that conducts its business in this way. I have been asking to speak to someone in charge for quite sometime now, both through email and through their web chat. Not one of their reps will comply with my request. I have decided to file a Better Business Bureau Complaint against them as well as go to the Attorney General for the State of Missouri, and for the State that this Company is located in.
I am strongly urging everyone who might be considering to purchase one of these MagicJacks, to reconsider as the company seems to be full of thieves, and uncooperative, lying, stealing customer service reps, and they all will refuse you access to phone numbers, addresses, and corporate owners, or company owners. Also, should the company go out of business, you would lose your service anyway. Conducting business in the manner that they are, I would doubt that they would stay in business for long. It's really ashamed, as the idea was a good idea, too bad the wrong people had it and had no idea what customer service means.
Just so you know, this is the MagicJack that is advertised on TV, and on the internet. The creator is Dan Borislow and I believe he is the gentleman that is in the TV Ads, as well as he uses his daughter in the internet ads, or is that a fake as well?
WEST PALM BEACH, FLORIDA -- Any one else who may have the same issue of being charged over $30 to return your personal number back from MagicJack should register a complaint as well through FCC. They are the only company in the US charging for a return porting of a person's number.
INDIANAPOLIS, INDIANA -- MagicJack TV ads say "Just $9.95 PER year". What they DON'T tell you is the RENEWAL is $35 PER year. It would be truthful if they said "Just $9.95 for the FIRST year", but "PER year" means each and every year, not just the first year. Once you renew, they want to charge $35 and that, in my book, is BAIT AND SWITCH. I talked to someone on the chat line (in India of course) who said the renewal was $19.95 per year, but after digging, that is only if you purchase 5 YEARS for $120. Everything they say is SHADY. DO NOT TRUST THEM.
FLORIDA -- I returned the product mid January and now it is almost the end of February and I still have not received my refund. I have made several "live chats" with different people who have all said "it is being handled as we speak". Yet it has not been submitted to my credit card company as yet. I feel like I am getting the run around and they will soon say that the time is up and I will be out my $80. This is very bad business and I hope this information gets out to the company as well as the public. DO NOT DO BUSINESS WITH THIS COMPANY!
ORLANDO, FLORIDA -- We've all seen the infomercials... "Get unlimited local calling, long distance, 411, and voicemail all for only $19.95 a year... just pay for the MagicJack for two easy payments of $19.95!" I purchased the product from my local RadioShack yesterday, and I can happily report the product does exactly as it claims. Installation is as simple as plugging the MagicJack device into an available USB port (must be USB 2.0). The on-screen dialer will automatically launch. Registering the device and opening your account takes only seconds to do, and a phone number is generated for you with your desired area code.
Then, one simply plugs the telephone cord into the opposite end of the MagicJack, and it's ready to go! One may dial from the phone itself, or from the on-screen dialer. Incoming phone numbers display on the screen with an option to accept or reject (reject will send the caller to voicemail, just like a cellular phone). There are a few downsides, however. The on-screen dialer cannot be removed from the taskbar, even if you attempt to close the dialer altogether. One must remove the device completely from the USB port to have it disappear. The computer and internet connection must also stay on all throughout the day and night to have an active telephone service.
Their tech support really doesn't seem to have a clue about their product. When I first set it up, I attempted to call the MagicJack number using my cell phone. The response I got each time alternated between a fast-busy signal and hearing a "Please check the number and dial again" message. I connected to the 24/7 Online Chat service, where the agent merely copy/pasted the troubleshooting steps from the FAQ/Knowledgebase section of the website. I told the representative I had tried those steps already, yet they insisted I do them all over. I did everything as instructed without getting anywhere.
The representative finally told me to return the phone I purchased and try purchasing a different one. Ummm.. no. Fast busy = switch/circuit issue.. not phone issue (for the most part). I disconnected from the chat and changed the phone number through the account I had created. Sure enough.. problem was resolved. So, bottom line, if you need technical support, rely on technical forums to receive your answers, and not the copy/paste robots over the chatline (not to degrade them.. it's probably all they're allowed to do).
But, in conclusion, despite the initial hassle, it really is a great product. It's very convenient for a college student like me to not have to worry about long distance charges when calling home. Go get MagicJack!