CASA GRANDE, ARIZONA -- We saw an infomercial several times for a gadget called MagicJack. We discussed it, and decided to give it a try. We had left Qwest and will never go back. We have been using Transcend Broadband for about a year, but have been unhappy with the quality of the VOiP phone service. We decided to try MagicJack, as they have a thirty day free trial. You order the product, and they send it to you, and do not charge your credit card for thirty days. If you notify them you are not going to continue and send the unit back, the charge is wiped out.
You plug a phone into the MagicJack and then plug it into any USB port on your computer which has a broadband connection. In just a few minutes, you are in business after following the onscreen directions to get your phone number and set up. The quality is better than Transcend's service, and we are saving the $32.50 per month that we were paying. MagicJack costs $39.95 the first year, which is $20 for the device and $19.95 for the first year. Each year after the first one is $19.95 per year. Yes, per year, for unlimited local and long distance calls to anywhere in the US and Canada, and two cents per minute worldwide.
I like the little picture of the MagicJack that comes up while it is processing the program on set up. "A moment of patience for a lifetime of savings." We temporarily have a Phoenix number, because the response was so great in our area, they ran out of slots. As soon as the engineers get more slots, they will contact us with a local number. We have to have locals who call us give us a number, and we call them back.
NEW YORK -- Phone was dropping calls & could not hear incoming calls. I called MagicJack and some low level tech tried to repair the switch me to top 10% tech who could not repair problem then my session was dropped. I got connected again, they wanted me to start all over from the beginning which took 45 minutes with no repair and now I have no phone service for **.
Hi, it's my first day on MJ. I spent 2 hours online chatting with customer support so far today. There are hidden charges and problems that I was unaware of. The young man at Best Buy assured me they have had no complaints. It costs $20.00 to still have your existing phone number. I guess Quest charges that. The first hour was spent getting my old number back although MJ couldn't tell me how long it would take (it's been 11 hours so far) to reconnect to my old number so everyone that tries to call me gets that old message that everybody hears and thinks that you didn't pay your bill and your phone was shut off.
In order to have MJ keep working you must stay logged on 24-7 and if the electricity goes out you lose phone service where you wouldn't with Quest-etc. The next hour was spent online chatting over why my other home phone doesn't work. Long story short I have to purchase a splitter and physically run a wire from my kitchen and plug it into the splitter connected to the MJ in my bedroom. Also, I'm sure the MJ online person must be chatting with several other people at the same time because I always waited between 3-5 minutes for each reply. I'm sure MJ will save me money but there will be unexpected headaches to go with the savings.
I am so happy with MAGICJACK. Yes I know they really do not have any customer service and yes I know the 1st time I used it I wanted to throw it out of the window BUT once I figured everything out it is amazing. You need to know that some area codes do not work, so 213 - YES, 310 - No, etc. I travel all over the world and guess what - you put it on your laptop and you have a USA local number. No more long distance - AMAZING. I saved 100's of $$$ all the time. Quality - so so but still great. Thanks.
After going through some of the positive and negative reviews written about MagicJack, I decided to give it a shot. I paid the $40 with tax at my local Wal-Mart for the hardware, brought it home, hooked it up with my computer off and nothing. Unplugged the MagicJack and plugged it back in, this time I left the computer on, and it began downloading the software immediately. Very impressive. Within 30 minutes I had my phone number and made a call. No more phone bill for a year. Wow, how awesome is that.
Now, since I'm skeptical about companies who offer additional years (I did that with a pager back in the day, and the company closed, and well, 6 months of pager use for the price of five years did not please me). Nonetheless I did not sign up for additional years. Well, the Cricket Bill for 100 bucks for two lines is now gone, as is their lousy service. Oh, I should point out, I had a spare desk top that is hooked to cable internet and that's where the MagicJack is installed. Thanks MagicJack!
This company states 19.95 once for life/30 day free trial period by just plugging in their USB interface in your computer with internet service. First the only means of communication with this company is a live chat which only seemed to work after they securely got funds out of your bank account. There they tell you the only way you can communicate with them is through live chat. No phone number, no email communication. I have 8 emails I sent to them, before the funds were stolen out of my account, these emails were never returned [undeliverable] from web master.
The phone number they put on bank transaction, does not connect to anywhere!! I do suggest that the auto fill feature in your browser is turned off before you try to get any information from their website. After complaining to this company, I got the feeling this wasn't the first time my complaint was brought forth. Be very careful, from 19.95 with a month free trial before any money was to be taken out of your account, it went to 53.00 dollars that they stole within 3 days. I can only recommend to stand clear of this product and website.
They are now giving me a hard time about returning my funds into my account, which is now overdrawn because of bank charge's from what they did. Me just going on their site to get information on this product has put me in the hole for $160.00 I can't afford. I am disabled and after everything I have $312.00 to live on each month from my social security check. Well because of Magicjack I won't eat this month. These type companies don't care what their greed is going to cause people in pain and such.
This company will not resolve any issue. I had my MagicJacks stolen, I tried to notify the company to deactivate and take off my credit card number. You can not talk to anyone, just to chat.. they say they will email you and they never do.. No issue resolved ever. Do not use this product.