FLORIDA -- I returned the product mid January and now it is almost the end of February and I still have not received my refund. I have made several "live chats" with different people who have all said "it is being handled as we speak". Yet it has not been submitted to my credit card company as yet. I feel like I am getting the run around and they will soon say that the time is up and I will be out my $80. This is very bad business and I hope this information gets out to the company as well as the public. DO NOT DO BUSINESS WITH THIS COMPANY!
Hi, it's my first day on MJ. I spent 2 hours online chatting with customer support so far today. There are hidden charges and problems that I was unaware of. The young man at Best Buy assured me they have had no complaints. It costs $20.00 to still have your existing phone number. I guess Quest charges that. The first hour was spent getting my old number back although MJ couldn't tell me how long it would take (it's been 11 hours so far) to reconnect to my old number so everyone that tries to call me gets that old message that everybody hears and thinks that you didn't pay your bill and your phone was shut off.
In order to have MJ keep working you must stay logged on 24-7 and if the electricity goes out you lose phone service where you wouldn't with Quest-etc. The next hour was spent online chatting over why my other home phone doesn't work. Long story short I have to purchase a splitter and physically run a wire from my kitchen and plug it into the splitter connected to the MJ in my bedroom. Also, I'm sure the MJ online person must be chatting with several other people at the same time because I always waited between 3-5 minutes for each reply. I'm sure MJ will save me money but there will be unexpected headaches to go with the savings.
I am so happy with MAGICJACK. Yes I know they really do not have any customer service and yes I know the 1st time I used it I wanted to throw it out of the window BUT once I figured everything out it is amazing. You need to know that some area codes do not work, so 213 - YES, 310 - No, etc. I travel all over the world and guess what - you put it on your laptop and you have a USA local number. No more long distance - AMAZING. I saved 100's of $$$ all the time. Quality - so so but still great. Thanks.
After going through some of the positive and negative reviews written about MagicJack, I decided to give it a shot. I paid the $40 with tax at my local Wal-Mart for the hardware, brought it home, hooked it up with my computer off and nothing. Unplugged the MagicJack and plugged it back in, this time I left the computer on, and it began downloading the software immediately. Very impressive. Within 30 minutes I had my phone number and made a call. No more phone bill for a year. Wow, how awesome is that.
Now, since I'm skeptical about companies who offer additional years (I did that with a pager back in the day, and the company closed, and well, 6 months of pager use for the price of five years did not please me). Nonetheless I did not sign up for additional years. Well, the Cricket Bill for 100 bucks for two lines is now gone, as is their lousy service. Oh, I should point out, I had a spare desk top that is hooked to cable internet and that's where the MagicJack is installed. Thanks MagicJack!
LAS VEGAS, NEVADA -- I just got my MagicJack and I have to say it really works great. A few times I called, the phone ring was broken up so I hung up and redialed. It was then clear. I'm not sure why that happened a few times but I got a clear line when I called back. I only had a cell phone prior to this and sometimes a business will leave you on hold for a while so I needed something else. This is my answer! This device is going to put tel companies out of business. It's cheap, no monthly tax or payments. You know those gov taxes that are added on to your phone bill that no one understands. This is great. I'm not associated with MagicJack I just wanted to let consumers know this is worth buying.
NEW YORK -- Phone was dropping calls & could not hear incoming calls. I called MagicJack and some low level tech tried to repair then switch me to top 10% tech who could not repair problem then my session was dropped. I got connected again, they wanted me to start all over from the beginning which took 45 minutes with no repair and now I have no phone service for **.
This company will not resolve any issue. I had my MagicJacks stolen, I tried to notify the company to deactivate and take off my credit card number. You can not talk to anyone, just to chat.. they say they will email you and they never do.. No issue resolved ever. Do not use this product.