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22 Reviews & Complaints

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Tech Support Is a Joke No Live Person You Hold Over 30 Mins & Don't Get Your Issue Fixed
Posted by Ltdfranklin on 02/12/2012
Phone was dropping calls & could not hear incoming calls. I called Magic Jack and some low level tech tried to repair the switch me to top 10% tech who could not repair problem then my session was dropped. I got connected again they wanted me to start all over from the beginning which took 45 minutes with no repair and now I have no phone service for [snip],
     
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Posted by ok4now on 2012-02-12:
This is what you get for $19.97 yearly phone service. Did you really expect great customer service for that price? Like everything else in life you get what you pay for.
Posted by trmn8r on 2012-02-13:
I'm not so sure. I paid $200 for services last night, and I got the excuse that Saturdays are higher because of supply and demand.
Posted by Cwazychicken on 2012-02-13:
Magic jack is awful. Its good if u want a phone that doesn't always connect well, but if you want great service, just get a prepaid cell phone for 30 to 45 bucks a month. Much better than spending 20 bucks for something that hardly works (had magic jack, stopped working after about 3 months.)
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Already A Consumer
Posted by Bairdkl136 on 11/10/2011
I paid for five years of service why should a have to the pay again to upgrade to the plug? Also they should make the unit wireless.
     
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Posted by Alain on 2011-11-11:
You may find the following websites useful in explaining some of the limitations of Magic Jack: http://www.buzzle.com/articles/magic-jack-problems.html and http://voip2u.org/having-problems-with-magic-jack
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Hidden costs and problems
Posted by Mrchalich8 on 06/21/2011
HI, it's my first day on MJ. I spent 2 hours online chatting with customer support so far today. There are hidden charges and problems that I was unaware of. The young man at Best Buy assured me they have had no complaints.

It costs $20.00 to still have your existing phone number. I guess Quest charges that. The first hour was spent getting my old number back although MJ couldn't tell me how long it would take(it's been 11 hours so far) to reconnect to my old number so everyone that tries to call me gets that old message that everybody hears and thinks that you didn't pay your bill and your phone was shut off.

In order to have MJ keep working you must stay logged on 24-7 and if the electricity goes out you loose phone service where you wouldn't with Quest-etc.

The next hour was spent online chatting over why my other home phone doesn't work. Long story short I have to purchase a (splitter) and physically run a wire from my kitchen and plug it into the splitter connected to the MJ in my bedroom.

Also, I'm sure the MJ online person must be chatting with several other people at the same time because I always waited between 3-5 minutes for each reply.

I'm sure MJ will save me money but there will be unexpected headaches to go with the savings.

     
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Posted by ok4now on 2011-06-21:
Magic Jack may save you some money but at what cost? From what you are describing there will be unending headaches. At best this sounds like a back-up phone system that is not totally reliable. If you have a reliable high speed internet connection go the VOIP route. There are many deals out there. Yes you will pay more but it's you'll have a reliable working phone.
Posted by DebtorBasher on 2011-06-22:
I've had Magic Jack for about two years now. I couldn't be happier. Though, you're problem seems to be with getting your old number transfered to it, and I didn't have to do that. Would it have been easier to get a new number? When I got my Magic Jack, I just plugged it into my USB on my computer set up my voice mail etc. and been using it ever since. I would never use a Magic Jack as my only phone connection because if you ever find yourself without a computer or your power goes out, you are without any phone communication. Sounds like the rep you spoke with really didn't know how to help you.
I use mine for business only. When I unplug it, any calls I get will go to my voice mail and I get an Email with the voice message and I can also pick up the message when I plug it back into my computer.

I can only speak for myself and for me, it is well worth the $20.00 per year.
Posted by chemman on 2011-06-22:
Ooma has a similar service, only it doesn't require you to be online all the time to use the phone. You have to buy the router box for around $120 to $200 depending on sales and then you are only required to pay the state and federal taxes each month, which in my state is $2.76 a month. All calls in the US are free and you have voicemail, caller ID etc. You still have problems if the power goes out, but you don't need to be online all day to use the phone
Posted by DebtorBasher on 2011-06-22:
I don't think you have to be signed onto the Internet to use Magic Jack, I think you just have to have your computer on. I can't say for sure though because any time my computer is on, I'm signed onto the Internet.
Posted by Slimjim on 2011-06-22:
MJ is Voice over IP there, Six-star. The internet is what carries the signals. I'm afraid that will cost you :( -1
Posted by DebtorBasher on 2011-06-22:
Really? LOL...like I said, anytime my computer is on, I'm always signed onto the Internet anyway, so I didn't know.

Take note...not knowing something is NOT the same as being wrong about something...therefore, the Basher was RIGHT! *Proudly taking back that -1 and making it a +1*
Posted by MRM on 2011-06-22:
DB, what postal address shall I mail you the Samsung Intercept? You'll get the phone case, charger, and the battery.
Posted by Churro on 2011-06-22:
"I don't think you have to be signed onto the Internet to use Magic Jack"

That is about as wrong as you can get. It would be like saying the sun orbits the earth (it doesn't basher).

You were wrong. It's no big deal. Slim is always there to pick up the slack for all that you lack.
Posted by DebtorBasher on 2011-06-22:
You're only picking and choosing words there Charro....I also stated, 'I can't say for sure because any time my computer is on, I'm signed onto the Internet'....
I accept your apology, you know not what you say.
Posted by Churro on 2011-06-22:
Okay if you don't believe Slim or me here's something straight from the magic jack FAQ

"Q: Does my computer have to be on to make and receive calls?

A:Your computer must be on and you must have an active Internet connection to be able to place and receive calls."

Now go tell the Magic Jack how wrong he is.
Posted by MRM on 2011-06-22:
Magic Jack is connected via USB, so therefore, your computer has to be turned on to use it.
Posted by DebtorBasher on 2011-06-22:
I didn't say you're computer didn't have to be turned on...I said, if it ISN'T on, your calls would be sent to voice mail and the missed call will be sent to you though Email as well. I stated I wasn't SURE if you had to be signed onto the Internet. I did not say you don't have to have your computer on and you didn't have to be signed onto the Internet.

I did not say Slim was wrong or Charro was wrong with the information they gave about Magic Jack...but, they were wrong for saying The Basher (OF ALL PEOPLE) was wrong...because I wasn't wrong...you guys should know better by now!
Posted by CrystalSword on 2011-06-22:
Our MJ is in a drawer....never could get it to work properly and went through Comcast for our phone, which I really like. Hi, DB.
Posted by DebtorBasher on 2011-06-22:
Hi Crystal! You see those guys picking on me?
Posted by GenuineNerd on 2011-06-22:
The good old-fashioned AT&T/Bell System landline works best, both with phone and DSL. I've had issues with cable-based phone service, and Magic Jack does require you to have your computer on to make calls 24/7. Stick with what works best. Landlines have over a century of proven reliability.
Posted by CrystalSword on 2011-06-23:
Yeah, DB.....absolutely shameful!!
check your messages, gonna send one to your page.
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Magic Jack
Posted by Lynnwatson217 on 06/17/2011
This company will not resovle any issue. I had my magic jacks stolen, I tried to notify the company to deactivate and take off my credit card number. You can not talk to anyone, just to chat..they say they will email you and they never do..No issue resloved. ever. Do not use this product.
     
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Posted by Alain on 2011-06-17:
Magic Jack offers service for $19.95 according to their ads. My guess is that the low price is possible because they have minimal customer service, among other things. You probably want to talk to your credit card company to get their advice on how to eliminate the companies access to your card and challenge any fees they may have charged you after you notified Magic Jack about the theft. I agree with your last statement, by the way, I would never use this product.
Posted by Ben There on 2011-06-17:
I would not want to do business with a phone company that does not want you calling them... Pretty ironic if you ask me.

Having your device stolen might not mean you can walk away from a contract, though. I wonder if that is causing a problem...
Posted by trmn8r on 2011-06-17:
I agree with everything my two esteemed colleagues said. +2
Posted by TIGER S. on 2012-06-20:
I HAVE HAD NO PROBLEMS WITH MAGIC JACK PLUS BUT I AM A GEEK. WITH CREDIT CARD BILLING. I HAVE FOUND THAT EVERYONE THINKS I HAVE A SUBSCRIPTION TO THEIR SERVICES. AS A MATTER OF ROUTING I CALL MY THREE CREDIT CARD COMPANIES AND REPORT MY CREDIT CARDS LOST. THEY ISSUE NEW CARDS, NEW NUMBERS AND NO MORE AUTOMATIC CHARGING. AND IN YOUR CASES TRACFONE AND/OR MAGIC JACK PLUS NO LONGER CAN CHARGE YOU UNLESS YOU GIVE THEM YOUR NEW CREDIT CARD NUMBER. I LOVE IT WHEN THESE THIEVES BEG ME FOR MY CREDIT CARD NUMBER
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Lack of response from support
Posted by Bandit192163229 on 06/09/2011
For the past 3 months I have been waiting for a response from the billing department about a problem they created not me. It is a shame as the device when working is a good idea, but at this time I would not recommend it to a dog.
     
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Posted by azRider on 2011-06-09:
its never worked right for me. always dropping calls, echos, when my time runs out I'm done with it. I tried to call service once, they had no clue what to do to fix it. so I'm with you, I'd not recommend it either.
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If you don't like MAGICJACK than it probably YOU
Posted by Pricie88 on 07/02/2010
I am so happy with MAGIC JACK - Yes I know they really do not have any customer service and yes I know the 1st time I used it I wanted to throw it out of the window BUT once I figured everything out it is amazing.
You need to know that some area codes do not work - so 213 - YES 310 - No, etc.
I travel all over the world and guess what - you put it on your laptop and you have a USA Local number - no more Long Distance - AMAZING. I saved 100's of $$$ all the time. Quality - so so but still great.
Thanks
RP
     
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Posted by Hugh_Jorgen on 2010-07-02:
I never could get it to work, even after spending the better part of an hour online with their tech support. But they took it right back, even paying the return shipping and refunded every dime I paid for it.

So even though it didn't work for me, I have no complaints about the way they do business.
Posted by Fufu487 on 2010-07-02:
I've heard alot of bad reviews. Glad it works for someone :)
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I dropped Cricket for Magic Jack, paid one payment instead of 12
Posted by Eggleston on 03/07/2010
After going through some of the positive and negative reviews written about Magic Jack, I decided to give it a shot. I paid the $40 with tax at my local Wal-Mart for the hardware, brought it home, hooked it up with my computer off and nothing. Unplugged the Magic Jack and plugged it back in, this time I left the computer on, and it began downloading the software immediately. Very impressive. Within 30 minutes I had my phone number and made a call. No more phone bill for a year. Wow, how awesome is that. Now, since I'm sceptical about companies who offer additional years, (I did that with a pager back in the day, and the company closed, and well, 6 months of pager use for the price of five years did not please me) Nonetheless I did not sign up for additional years. Well, the Cricket Bill for 100 bucks for two lines is now gone, as is their lousy service. Oh, I should point out, I had a spare desk top that is hooked to cable internet and that's where the magic jack is installed. Thanks Magic Jack!
     
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Not Too Bad Of A Product
Posted by on 01/05/2009
ORLANDO, FLORIDA -- We've all seen the infomercials..."Get unlimited local calling, long distance, 411, and voicemail all for only $19.95 a year...just pay for the Magicjack for two easy payments of $19.95!"

I purchased the product from my local RadioShack yesterday, and I can happily report the product does exactly as it claims.

Installation is as simple as plugging the Magicjack device into an available USB port (must be USB 2.0). The on-screen dialer will automatically launch. Registering the device and opening your account takes only seconds to do, and a phone number is generated for you with your desired area code.

Then, one simply plugs the telephone cord into the opposite end of the Magicjack, and it's ready to go! One may dial from the phone itself, or from the on-screen dialer. Incoming phone numbers display on the screen with an option to Accept or Reject (Reject will send the caller to voicemail, just like a cellular phone).

There are a few downsides, however. The on-screen dialer cannot be removed from the taskbar, even if you attempt to close the dialer altogether. One must remove the device completely from the USB port to have it disappear.

The computer and internet connection must also stay on all throughout the day and night to have an active telephone service.

Their tech support really doesn't seem to have a clue about their product. When I first set it up, I attempted to call the Magicjack number using my cell phone. The response I got each time alternated between a fast-busy signal and hearing a "Please check the number and dial again" message. I connected to the 24/7 Online Chat service, where the agent merely copy/pasted the troubleshooting steps from the FAQ/Knowledgebase section of the website. I told the representative I had tried those steps already, yet they insisted I do them all over. I did everything as instructed without getting anywhere. The representative finally told me to return the phone I purchased and try purchasing a different one.

Ummm..no. Fast busy = switch/circuit issue..not phone issue (for the most part).

I disconnected from the chat and changed the phone number through the account I had created. Sure enough..problem was resolved.

So, bottom line, if you need technical support, rely on technical forums to receive your answers, and not the Copy/Paste robots over the chatline (not to degrade them..it's probably all they're allowed to do).

But, in conclusion, despite the initial hassle, it really is a great product. It's very convenient for a college student like me to not have to worry about long distance charges when calling home.

Go get Magicjack!
     
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Posted by madconsumer on 2009-01-05:
great review.

very helpful.
Posted by Anonymous on 2009-01-05:
I've read in some forums that tech support for the product is very lacking. But that's to be expected for such an inexpensive product. Most report the device works as advertised. However one big caveat has to be noted. There is no uninstall utility for the software. If and when you discontinue the service the software remains on the computer watching your activity and reporting same to advertisers. Should you travel and install the device on another computer the software will monitor activity there as well. The software can be manually removed but it involves changes to the Registry.
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Limitations
Posted by Huck_Hoshimoto on 11/29/2008
MagicJack only works when computer is ON and does not work if computer is in "Sleep" mode.

     
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Posted by Starlord on 2008-11-30:
So?
Posted by Ponie on 2008-11-30:
Double--so?
Posted by Anonymous on 2008-12-01:
And it takes a review to figure out the obvious? NH
Posted by Huck_Hoshimoto on 2008-12-20:
Meaning that if the person's computer on the RECEIVING end is in sleep mode, they will not receive the phone call or have any indicator that they got a call.
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Magic Jack Is Not Magic! It Is A Headache
Posted by SGTSAVAGE on 08/12/2008
Wasted about 3 hours giving magic jack a chance - got a chat once and then found out that it won't work with Mozilla and then IE7 failed also. Until they get the clinks out - don't try it unless you have a lot of patience over the next few years to get it start
     
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Posted by Anonymous on 2008-08-12:
Magic Jack is selling about 7,000 units a day. Guess every once and awhile someone will come along that it just does not work for. Try your cable company for VoIP, maybe they can help you out. Cablecos account for 80 percent of the 16.2 million Internet phone lines in U.S. homes, according to data from TeleGeography Research, which tracks the communications market.

Stay clear of Vonage as even Vonage has stumbled in trying to muscle in with Internet calling, often called VoIP (for "voice over Internet protocol"). Other Internet startups like SunRocket have simply disappeared, leaving customers scrambling to replace phone service. "VoIP has made and broken many companies along the way," says Jon Arnold, an independent analyst who follows the market.

Posted by Anonymous on 2008-08-12:
Vonage has worked rock solid for me for better than 3 years now. You do have to be a bit tech savvy to set it up, but once you got it, it's pretty terrific. I've heard their support is a bit lacking though. Traditional phone service will soon be a thing of the past when you consider VOIP and Cellular service taking over the market.
Posted by Anonymous on 2008-08-13:
Any child can plug in a Vonage router. Anyone with less tech skills than a child just might need to be tech savvy. The problems with Vonage are too long to list, law suits, poor customer service (if any), poor call quality etc. Vonage is getting it's clock cleaned by Magic Jack and others.

A lot of the new Magic Jack's customer base is coming out of the Vonage ranks. Stick a fork in Vonage, they are cooked. Just on M3C's there are over 1,500 Vonage complaints and Vonage has less than a 10% approval rating.
Posted by thover on 2008-08-13:
MJ works for me and been a reliable back up for my main Onesuite voip service. You don't expect everything will work for everyone so I think you stick what works for you.
Posted by Anonymous on 2009-09-28:
MJ works for me too. I have both Firefox and IE.
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