Feedburner count

Magicjack - Page 2

Star Empty star Empty star Empty star Empty star
22 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Already A Consumer
Posted by Bairdkl136 on 11/10/2011
I paid for five years of service why should a have to the pay again to upgrade to the plug? Also they should make the unit wireless.
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Alain on 2011-11-11:
You may find the following websites useful in explaining some of the limitations of Magic Jack: http://www.buzzle.com/articles/magic-jack-problems.html and http://voip2u.org/having-problems-with-magic-jack
Close commentsAdd reply

Hidden costs and problems
Posted by Mrchalich8 on 06/21/2011
HI, it's my first day on MJ. I spent 2 hours online chatting with customer support so far today. There are hidden charges and problems that I was unaware of. The young man at Best Buy assured me they have had no complaints.

It costs $20.00 to still have your existing phone number. I guess Quest charges that. The first hour was spent getting my old number back although MJ couldn't tell me how long it would take(it's been 11 hours so far) to reconnect to my old number so everyone that tries to call me gets that old message that everybody hears and thinks that you didn't pay your bill and your phone was shut off.

In order to have MJ keep working you must stay logged on 24-7 and if the electricity goes out you loose phone service where you wouldn't with Quest-etc.

The next hour was spent online chatting over why my other home phone doesn't work. Long story short I have to purchase a (splitter) and physically run a wire from my kitchen and plug it into the splitter connected to the MJ in my bedroom.

Also, I'm sure the MJ online person must be chatting with several other people at the same time because I always waited between 3-5 minutes for each reply.

I'm sure MJ will save me money but there will be unexpected headaches to go with the savings.

Read 16 RepliesAdd reply

User Replies:Close comments

Posted by ok4now on 2011-06-21:
Magic Jack may save you some money but at what cost? From what you are describing there will be unending headaches. At best this sounds like a back-up phone system that is not totally reliable. If you have a reliable high speed internet connection go the VOIP route. There are many deals out there. Yes you will pay more but it's you'll have a reliable working phone.
Posted by DebtorBasher on 2011-06-22:
I've had Magic Jack for about two years now. I couldn't be happier. Though, you're problem seems to be with getting your old number transfered to it, and I didn't have to do that. Would it have been easier to get a new number? When I got my Magic Jack, I just plugged it into my USB on my computer set up my voice mail etc. and been using it ever since. I would never use a Magic Jack as my only phone connection because if you ever find yourself without a computer or your power goes out, you are without any phone communication. Sounds like the rep you spoke with really didn't know how to help you.
I use mine for business only. When I unplug it, any calls I get will go to my voice mail and I get an Email with the voice message and I can also pick up the message when I plug it back into my computer.

I can only speak for myself and for me, it is well worth the $20.00 per year.
Posted by chemman on 2011-06-22:
Ooma has a similar service, only it doesn't require you to be online all the time to use the phone. You have to buy the router box for around $120 to $200 depending on sales and then you are only required to pay the state and federal taxes each month, which in my state is $2.76 a month. All calls in the US are free and you have voicemail, caller ID etc. You still have problems if the power goes out, but you don't need to be online all day to use the phone
Posted by DebtorBasher on 2011-06-22:
I don't think you have to be signed onto the Internet to use Magic Jack, I think you just have to have your computer on. I can't say for sure though because any time my computer is on, I'm signed onto the Internet.
Posted by Slimjim on 2011-06-22:
MJ is Voice over IP there, Six-star. The internet is what carries the signals. I'm afraid that will cost you :( -1
Posted by DebtorBasher on 2011-06-22:
Really? LOL...like I said, anytime my computer is on, I'm always signed onto the Internet anyway, so I didn't know.

Take note...not knowing something is NOT the same as being wrong about something...therefore, the Basher was RIGHT! *Proudly taking back that -1 and making it a +1*
Posted by MRM on 2011-06-22:
DB, what postal address shall I mail you the Samsung Intercept? You'll get the phone case, charger, and the battery.
Posted by Churro on 2011-06-22:
"I don't think you have to be signed onto the Internet to use Magic Jack"

That is about as wrong as you can get. It would be like saying the sun orbits the earth (it doesn't basher).

You were wrong. It's no big deal. Slim is always there to pick up the slack for all that you lack.
Posted by DebtorBasher on 2011-06-22:
You're only picking and choosing words there Charro....I also stated, 'I can't say for sure because any time my computer is on, I'm signed onto the Internet'....
I accept your apology, you know not what you say.
Posted by Churro on 2011-06-22:
Okay if you don't believe Slim or me here's something straight from the magic jack FAQ

"Q: Does my computer have to be on to make and receive calls?

A:Your computer must be on and you must have an active Internet connection to be able to place and receive calls."

Now go tell the Magic Jack how wrong he is.
Posted by MRM on 2011-06-22:
Magic Jack is connected via USB, so therefore, your computer has to be turned on to use it.
Posted by DebtorBasher on 2011-06-22:
I didn't say you're computer didn't have to be turned on...I said, if it ISN'T on, your calls would be sent to voice mail and the missed call will be sent to you though Email as well. I stated I wasn't SURE if you had to be signed onto the Internet. I did not say you don't have to have your computer on and you didn't have to be signed onto the Internet.

I did not say Slim was wrong or Charro was wrong with the information they gave about Magic Jack...but, they were wrong for saying The Basher (OF ALL PEOPLE) was wrong...because I wasn't wrong...you guys should know better by now!
Posted by CrystalSword on 2011-06-22:
Our MJ is in a drawer....never could get it to work properly and went through Comcast for our phone, which I really like. Hi, DB.
Posted by DebtorBasher on 2011-06-22:
Hi Crystal! You see those guys picking on me?
Posted by GenuineNerd on 2011-06-22:
The good old-fashioned AT&T/Bell System landline works best, both with phone and DSL. I've had issues with cable-based phone service, and Magic Jack does require you to have your computer on to make calls 24/7. Stick with what works best. Landlines have over a century of proven reliability.
Posted by CrystalSword on 2011-06-23:
Yeah, DB.....absolutely shameful!!
check your messages, gonna send one to your page.
Close commentsAdd reply

Magic Jack
Posted by Lynnwatson217 on 06/17/2011
This company will not resovle any issue. I had my magic jacks stolen, I tried to notify the company to deactivate and take off my credit card number. You can not talk to anyone, just to chat..they say they will email you and they never do..No issue resloved. ever. Do not use this product.
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by Alain on 2011-06-17:
Magic Jack offers service for $19.95 according to their ads. My guess is that the low price is possible because they have minimal customer service, among other things. You probably want to talk to your credit card company to get their advice on how to eliminate the companies access to your card and challenge any fees they may have charged you after you notified Magic Jack about the theft. I agree with your last statement, by the way, I would never use this product.
Posted by Ben There on 2011-06-17:
I would not want to do business with a phone company that does not want you calling them... Pretty ironic if you ask me.

Having your device stolen might not mean you can walk away from a contract, though. I wonder if that is causing a problem...
Posted by trmn8r on 2011-06-17:
I agree with everything my two esteemed colleagues said. +2
Posted by TIGER S. on 2012-06-20:
Close commentsAdd reply

Lack of response from support
Posted by Bandit192163229 on 06/09/2011
For the past 3 months I have been waiting for a response from the billing department about a problem they created not me. It is a shame as the device when working is a good idea, but at this time I would not recommend it to a dog.
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by azRider on 2011-06-09:
its never worked right for me. always dropping calls, echos, when my time runs out I'm done with it. I tried to call service once, they had no clue what to do to fix it. so I'm with you, I'd not recommend it either.
Close commentsAdd reply

If you don't like MAGICJACK than it probably YOU
Posted by Pricie88 on 07/02/2010
I am so happy with MAGIC JACK - Yes I know they really do not have any customer service and yes I know the 1st time I used it I wanted to throw it out of the window BUT once I figured everything out it is amazing.
You need to know that some area codes do not work - so 213 - YES 310 - No, etc.
I travel all over the world and guess what - you put it on your laptop and you have a USA Local number - no more Long Distance - AMAZING. I saved 100's of $$$ all the time. Quality - so so but still great.
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by Hugh_Jorgen on 2010-07-02:
I never could get it to work, even after spending the better part of an hour online with their tech support. But they took it right back, even paying the return shipping and refunded every dime I paid for it.

So even though it didn't work for me, I have no complaints about the way they do business.
Posted by Fufu487 on 2010-07-02:
I've heard alot of bad reviews. Glad it works for someone :)
Close commentsAdd reply

I dropped Cricket for Magic Jack, paid one payment instead of 12
Posted by Eggleston on 03/07/2010
After going through some of the positive and negative reviews written about Magic Jack, I decided to give it a shot. I paid the $40 with tax at my local Wal-Mart for the hardware, brought it home, hooked it up with my computer off and nothing. Unplugged the Magic Jack and plugged it back in, this time I left the computer on, and it began downloading the software immediately. Very impressive. Within 30 minutes I had my phone number and made a call. No more phone bill for a year. Wow, how awesome is that. Now, since I'm sceptical about companies who offer additional years, (I did that with a pager back in the day, and the company closed, and well, 6 months of pager use for the price of five years did not please me) Nonetheless I did not sign up for additional years. Well, the Cricket Bill for 100 bucks for two lines is now gone, as is their lousy service. Oh, I should point out, I had a spare desk top that is hooked to cable internet and that's where the magic jack is installed. Thanks Magic Jack!
Add reply

Poor Customer Service, Company of Thieves
Posted by Colorspride on 02/09/2009
I purchased a MagicJack computer phone Jack almost a year ago. From the very beginning it has been one problem after the other. They have live web support, however getting to it, takes quite some time as you repeatedly have to click on live support, and continue to see other screens pop prompting you to not use the live support, but to use their FAQ instead. After clicking the live support several times, you will finally get to a live person. However, once you do get to the live person, they rarely if ever listen to you, and actually do nothing more than cause you to become agitated because you can’t get any help. Don’t even think about trying to call them to get help, because they are not about to give you a phone number.

For the better part of this past year I had complained over and over and over and over and over (I think you get the point), that when you were in the live chat window, you could not see what you were typing to the Rep., because they were only providing a 1” inch tall, by 1/4" wide area to type in. They just fixed that about one week ago, so around the 1st of February 2009.

On top of that there are constant problems getting a dial tone and you can spend as much as 4 to 5 minutes trying to get a dial tone. This was a nightmare getting this through their heads. There are also constant problems with the clarity of the call, either you can’t here the party on the other end, or they cannot hear you, and sometimes neither of you can hear each other. Then MagicJack wanted me to turn off my firewall and virus software so they could make changes that another one of Their Reps made with my firewall and Virus Software untouched. Strange how one knew he could do this and all the others did not. This guy was also able to do a net meeting with me and make some fixes himself and not one of the other Reps ever offered to do that either.

What takes the cake is that the other day they said they were going to send me a free replacement at absolutely no charge, and all I had to do was return the old one with an RMA that they sent me by email, and I had to do it within 2 weeks of receipt of the replacement. I have not even received the replacement yet, as it was just ordered.

However, I looked at my online banking the next day and they had charged my account $39.95 which caused an over draft as I did not have that much in my account. I was furious and let them know that I never authorized a charge on my account and had been told there would be no charge. They continue to send me this email stating the same crap over and over, that they will remove the charge when I return the original Jack. And, all of this is in spite of me being told there would be absolutely no charge. Additionally, at every request they refuse to allow me to speak to the Corporate Office, the Company Office, or the Owner. They will not provide me with any phone numbers or addresses for the company, I find that quite odd and have never known of any legitimate business that conducts its business in this way.

I have been asking to speak to someone in charge for quite sometime now, both through email and through their web chat. Not one of their reps will comply with my request. I have decided to file a Better Business Bureau Complaint against them as well as go to the Attorney General for the State of Missouri, and for the State that this Company is located in.

I am strongly urging everyone who might be considering to purchase one of these Magic Jacks, to reconsider as the company seems to be full of thieves, and uncooperative, lying, stealing, Customer Service Reps, and they all will refuse you access to phone numbers, addresses, and Corporate Owners, or Company Owners. Also, should the Company go out of business, you would lose your service anyway.

Conducting business in the manner that they are, I would doubt that they would stay in business for long. It's really ashamed, as the idea was a good idea, too bad the wrong people had it and had no idea what Customer Service means.

Just so you know, this is the MagicJack that is advertised on TV, and on the Internet. The creator is Dan Borislow and I believe he is the gentleman that is in the TV Ads, as well as he uses his Daughter in the Internet Ads, or is that a fake as well?


Larry D.

Read 3 RepliesAdd reply

User Replies:Close comments

Posted by Starlord on 2009-02-09:
So what if he does his own commercials and uses his daughter in them? There is nothing illegal, immoral or even fattening in that. We got a MagicJack a couple of years ago, when we were under the thumb of Qwest. and it sure changed things for us. Now we have Comcast, which has VOiP, so we already have unlimited free long distance all over the US and Canada. But we never had any problem with our MagicJack. Are you sure you are using it properly? When all else fails, read the instructions.
Posted by hornetmadness on 2009-09-04:
So I love my MJ and run my business over it. For the $20/year price I expected the support to be bad. After the first install and ran the fix I haven't had one problem.

I do have one billing problem that seems to have the opposite problem of everyone else. Before my 30day trial ended, my CC that I signed up with expired and I got a new card with a new number. I logged into my support thing and add my new CC number. After the trial ended I did keep the service. After a month of waiting my CC was never charged. I tried chatting about this with MJ several times and they said my account as fully paid. I informed MJ that it was not and spent 2 hours trying to convince them of this, but they cant see past their monitor or maybe conceive that "The Great System" might be broken.

I say all this and remember each time I have to deal with these folks that this is $20/year service and the support rep is making minimum wage, and thought is not required (or paid for) at that pay level. As far as I'm concerned, I've done my due diligence and informed of them their mistake and tried very hard to correct it. Their own "System" keeps getting in the way. Will be interested to see what happens when my year of service is over.

Some thoughts to help MJ save some face.

1. Do a Google search and see how many complaint sites talk about the same thing and think about it.
Word of mouth is EVERYTHING in VOIP biz, you really should remember that.
I read that MJ is selling 8k units a month. how long to you really think that is going to last?
Once you have all the customers you can get whats next. What compelling reason are you going to give customers to stick around? $20/year isn't enough, stacked on the lack of or just pain crappy support.

2. Automation causes automatic problems.
You *need* gaps in automation to stop errors and have accountability.
Higher a few better paid folks to catch this stuff, and then DO something about it.
How can your accounting people miss my issue when doing the month end reports? I think its because you lack such a process in favor of your Great Automated System, yes a cost cutting move.

3. You lack any follow up on reported issues.
I understand not wanting a support phone number as that means more people to pay thus cutting into your narrow margins. But your missing an opportunity to make your self and customers better using this limited and narrow channel of support.

4. Is the rating that customers give a reps for support issues a reflection on reps or your company?
I'm willing to bet that most all bad marks are a reflection on your "Great automated system" and your company direction. These are low paid people that have precaned messages and little knowledge beyond that.
Posted by Anonymous on 2009-09-28:
First, you are complaining about a service That costs you $20 a year. Do you have cable, DSL or are you trying to use MJ on a dial up line? Do you have the MJ software running when you are trying to get a dial tone? Telephone service for $20 a year would not have me complaining no matter how bad it was. Coincidentally, I love mine.
Close commentsAdd reply

Not Too Bad Of A Product
Posted by on 01/05/2009
ORLANDO, FLORIDA -- We've all seen the infomercials..."Get unlimited local calling, long distance, 411, and voicemail all for only $19.95 a year...just pay for the Magicjack for two easy payments of $19.95!"

I purchased the product from my local RadioShack yesterday, and I can happily report the product does exactly as it claims.

Installation is as simple as plugging the Magicjack device into an available USB port (must be USB 2.0). The on-screen dialer will automatically launch. Registering the device and opening your account takes only seconds to do, and a phone number is generated for you with your desired area code.

Then, one simply plugs the telephone cord into the opposite end of the Magicjack, and it's ready to go! One may dial from the phone itself, or from the on-screen dialer. Incoming phone numbers display on the screen with an option to Accept or Reject (Reject will send the caller to voicemail, just like a cellular phone).

There are a few downsides, however. The on-screen dialer cannot be removed from the taskbar, even if you attempt to close the dialer altogether. One must remove the device completely from the USB port to have it disappear.

The computer and internet connection must also stay on all throughout the day and night to have an active telephone service.

Their tech support really doesn't seem to have a clue about their product. When I first set it up, I attempted to call the Magicjack number using my cell phone. The response I got each time alternated between a fast-busy signal and hearing a "Please check the number and dial again" message. I connected to the 24/7 Online Chat service, where the agent merely copy/pasted the troubleshooting steps from the FAQ/Knowledgebase section of the website. I told the representative I had tried those steps already, yet they insisted I do them all over. I did everything as instructed without getting anywhere. The representative finally told me to return the phone I purchased and try purchasing a different one.

Ummm..no. Fast busy = switch/circuit issue..not phone issue (for the most part).

I disconnected from the chat and changed the phone number through the account I had created. Sure enough..problem was resolved.

So, bottom line, if you need technical support, rely on technical forums to receive your answers, and not the Copy/Paste robots over the chatline (not to degrade them..it's probably all they're allowed to do).

But, in conclusion, despite the initial hassle, it really is a great product. It's very convenient for a college student like me to not have to worry about long distance charges when calling home.

Go get Magicjack!
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by madconsumer on 2009-01-05:
great review.

very helpful.
Posted by Anonymous on 2009-01-05:
I've read in some forums that tech support for the product is very lacking. But that's to be expected for such an inexpensive product. Most report the device works as advertised. However one big caveat has to be noted. There is no uninstall utility for the software. If and when you discontinue the service the software remains on the computer watching your activity and reporting same to advertisers. Should you travel and install the device on another computer the software will monitor activity there as well. The software can be manually removed but it involves changes to the Registry.
Close commentsAdd reply

Posted by Huck_Hoshimoto on 11/29/2008
MagicJack only works when computer is ON and does not work if computer is in "Sleep" mode.

Read 4 RepliesAdd reply

User Replies:Close comments

Posted by Starlord on 2008-11-30:
Posted by Ponie on 2008-11-30:
Posted by Anonymous on 2008-12-01:
And it takes a review to figure out the obvious? NH
Posted by Huck_Hoshimoto on 2008-12-20:
Meaning that if the person's computer on the RECEIVING end is in sleep mode, they will not receive the phone call or have any indicator that they got a call.
Close commentsAdd reply

Magic Jack Is Not Magic! It Is A Headache
Posted by SGTSAVAGE on 08/12/2008
Wasted about 3 hours giving magic jack a chance - got a chat once and then found out that it won't work with Mozilla and then IE7 failed also. Until they get the clinks out - don't try it unless you have a lot of patience over the next few years to get it start
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2008-08-12:
Magic Jack is selling about 7,000 units a day. Guess every once and awhile someone will come along that it just does not work for. Try your cable company for VoIP, maybe they can help you out. Cablecos account for 80 percent of the 16.2 million Internet phone lines in U.S. homes, according to data from TeleGeography Research, which tracks the communications market.

Stay clear of Vonage as even Vonage has stumbled in trying to muscle in with Internet calling, often called VoIP (for "voice over Internet protocol"). Other Internet startups like SunRocket have simply disappeared, leaving customers scrambling to replace phone service. "VoIP has made and broken many companies along the way," says Jon Arnold, an independent analyst who follows the market.

Posted by Anonymous on 2008-08-12:
Vonage has worked rock solid for me for better than 3 years now. You do have to be a bit tech savvy to set it up, but once you got it, it's pretty terrific. I've heard their support is a bit lacking though. Traditional phone service will soon be a thing of the past when you consider VOIP and Cellular service taking over the market.
Posted by Anonymous on 2008-08-13:
Any child can plug in a Vonage router. Anyone with less tech skills than a child just might need to be tech savvy. The problems with Vonage are too long to list, law suits, poor customer service (if any), poor call quality etc. Vonage is getting it's clock cleaned by Magic Jack and others.

A lot of the new Magic Jack's customer base is coming out of the Vonage ranks. Stick a fork in Vonage, they are cooked. Just on M3C's there are over 1,500 Vonage complaints and Vonage has less than a 10% approval rating.
Posted by thover on 2008-08-13:
MJ works for me and been a reliable back up for my main Onesuite voip service. You don't expect everything will work for everyone so I think you stick what works for you.
Posted by Anonymous on 2009-09-28:
MJ works for me too. I have both Firefox and IE.
Close commentsAdd reply

Top of Page | Next Page >