WEST PALM BEACH, FLORIDA -- Chat with Customer Service is below in addition to a registered informal complaint with FCC. Any one else who may have the same issue of being charged over $30 to return your personal number back from ... read full review7 Replies - Latest reply on 06/27/2013
Phone was dropping calls & could not hear incoming calls. I called Magic Jack and some low level tech tried to repair the switch me to top 10% tech who could not repair problem then my session was dropped. I got connected again they wanted me to start all over from the beginning which took 45 minutes with no repair and now I have no phone service for [snip], 3 Replies - Latest reply on 02/13/2012Add reply
Save some REAL money
CASA GRANDE, ARIZONA -- We saw an infomercial several times for a gadget called MagicJack. We discussed it, and decided to give it a try. We had left Qwest and will never go back. We have been using Transcend Broadband for ... read full review14 Replies - Latest reply on 08/23/2010
FLORIDA -- I returned the product mid January and now it is almost the end of February and I still have not received my refund. I have made several "live chats" with different people who have all said "it is being handled as we speak". Yet it has not been submitted to my credit card company as yet. I feel like I am getting the run around and they will soon say that the time is up and I will be out my $80. This is very bad business and I hope this information gets out to the company as well as the public. DO NOT DO BUSINESS WITH THIS COMPANY!1 Replies - Latest reply on 02/20/2012Add reply
I paid for five years of service why should a have to the pay again to upgrade to the plug? Also they should make the unit wireless. 1 Replies - Latest reply on 11/11/2011Add reply
For the past 3 months I have been waiting for a response from the billing department about a problem they created not me. It is a shame as the device when working is a good idea, but at this time I would not recommend it to a dog. 1 Replies - Latest reply on 06/09/2011Add reply
I am so happy with MAGIC JACK - Yes I know they really do not have any customer service and yes I know the 1st time I used it I wanted to throw it out of the window BUT once I figured everything out it is amazing.
2 Replies - Latest reply on 07/02/2010Add reply
You need to know that some area codes do not work - so 213 - YES 310 - No, etc.
I travel all over the world and guess what - you put it on your laptop and you have a USA Local number - no more Long Distance - AMAZING. I saved 100's of $$$ all the time. Quality - so so but still great.
After going through some of the positive and negative reviews written about Magic Jack, I decided to give it a shot. I paid the $40 with tax at my local Wal-Mart for the hardware, brought it home, hooked it up with my computer off and nothing. Unplugged the Magic Jack and plugged it back in, this time I left the computer on, and it began downloading the software immediately. Very impressive. Within 30 minutes I had my phone number and made a call. No more phone bill for a year. Wow, how awesome is that. Now, since I'm sceptical about companies who offer additional years, (I did that with a pager back in the day, and the company closed, and well, 6 months of pager use for the price of five years did not please me) Nonetheless I did not sign up for additional years. Well, the Cricket Bill for 100 bucks for two lines is now gone, as is their lousy service. Oh, I should point out, I had a spare desk top that is hooked to cable internet and that's where the magic jack is installed. Thanks Magic Jack!Add reply
Not Too Bad Of A Product
ORLANDO, FLORIDA -- We've all seen the infomercials..."Get unlimited local calling, long distance, 411, and voicemail all for only $19.95 a year...just pay for the Magicjack for two easy payments of $19.95!"
I purchased ... read full review2 Replies - Latest reply on 01/05/2009
MagicJack only works when computer is ON and does not work if computer is in "Sleep" mode.
4 Replies - Latest reply on 12/20/2008Add reply