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Mak Mint Used Autos


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Stay Away From Mak Mint Used Cars
Posted by MsDissatisfied on 01/19/2010
BROOKLYN, NEW YORK -- The first issue we have Mak Mint is that of False Advertisement. On December 10, 2009, we went to the Mak Mint Used Car Website

http://www.makmintcars.com/newandusedcars/0/330656/a7289cd0-aebb-4964-bb08-944d9a5a49ae/1999-Ford-Expedition.aspx

We were told this vehicle was still available for $3995, and we should fill out the application for financing which we did. We were told we were approved and to come into the dealership with our down payment of 1525.00. Our money was accepted by Smiley, and we were approved by Wally of the Enterprise Automotive Group for financing. We then insured the vehicle through Geico. After submitting all paperwork required of us, and being told to wait for every reason you can think of from (December 10th until December 16th). For example, they couldn’t verify Greg’s employment, so we got letters faxed from his job.

They told us they didn’t receive the fax 3 times. Then they said there was a problem with me having a California driver’s license. Then they needed additional proof of address besides the utility bills we already provided. On Dec 17th they saw we were out of patience, they then informed us there was no title for the vehicle. Smiley told us to come into the dealership which was December 18th. On December 18th, Smiley told us the engine blew on the vehicle we purchased, and they couldn’t refund us our money, but they would replace the vehicle with another Ford Expedition. We said fine. We were given a 1998 Ford Expedition, VIN # 1FMPU18L6WLB34571 as replacement.

We were told we would receive the installment contract with our payment terms in the mail. We took possession of the vehicle on December 18, 2009, 5:40 p. m., and the very next day December 19, 2009, the truck started making very loud noises and started bouncing and jerking out of control so bad that it could not possibly be driven without causing a bad accident or running into someone. We contacted Mak Mint Used Auto to let them know the problem, and the person on the phone told me I must have been playing with the four wheel drive, and he didn’t know anything about the purchase of the vehicle so we’d have to talk to Smiley since he was the salesman. Smiley was not available for us to talk to until the next day. When we did reach Smiley, he told us to have the truck towed back to the dealership and he’d “see what he could do”. We didn’t hear from him again that day. I contacted the owner, Keith, the day after the snow storm, December 20, 2009, and he agreed to have the vehicle towed.

Two days later, December 22, 2009, Keith from Mak Mint finally sent a tow truck to come and get the vehicle. When the tow truck came, we found out the lower control arm on the rear left was extremely rotted, broken, and completely separated from the truck. The airbag suspension on the left was broken, and the drive shaft under the truck had rusted so badly, it completely fell out onto the street!! However, we were assured the vehicle was going to be repaired at no cost to us and we could pick it up on Monday, December 29, 2009.
To add insult to injury, we got the contract and payment information from the lender and it says were paying over $5000.00 for this truck that we don’t have. The interest rate is 24.90%. The total amount we have to pay back is $6012.54. In addition to that, it says we signed up for additional life insurance, and disability insurance. We did not agree to any of this! In the interim, our first payment is due to this finance company on January 16, 2010, and our insurance payment is going to be due as well. We have not had this truck in our possession and in working condition except 1 day which was Friday evening, December 18, 2009 through Saturday morning, December 19, 2009.

On December 31, 2009, we were given a 2000 Ford Expedition,
VIN # 1FMPU16LYLA55346. The first thing we noticed wrong was that the truck only started in neutral. We accepted the vehicle because Smiley assured us that this was a minor problem related to a pin needing to be changed in the gearbox on the dashboard, and my fiancé has a job that requires him to have a vehicle. During the time we had been waiting to get a vehicle in running condition, my fiance' had already been suspended from work because he couldn’t perform his job without a vehicle. We even asked Smiley if they could provide a loaner car since my fiance's job is dependent on his having a vehicle, and the vehicles given to us so far have been defective. He told us they do not provide loaner vehicles. Smiley told us to just call hi, after New Year’s Day and he would have the truck fixed.
As we were driving home we noticed there were other issues with this vehicle as well. The transmission was slipping, and besides the truck only starting in neutral, the arm that you use to put the vehicle into gear with (drive, neutral, reverse etc.) was broken with the wires hanging out of it, the driver side arm rest was broken with cloth stuffed into it to hold it in place, the ABS light on the dashboard stayed on continually, and the radio goes on and off involuntarily. We also discovered the next day after we got the vehicle that it would not start at all unless we got a jump from someone every time we needed to leave to go somewhere, but again we were assured the vehicle would be fixed after New Year’s Day. We have attempted to contact Smiley on numerous occasions every day from 1/2/2010 through 1/9/2010, yet we were told he was not in, and he was the one we had to speak with, we left our phone number, we left messages, but our calls went unreturned. We asked for Keith whom we were told is the owner, but he was never available. For example to be specific on January 9, 2010, we called Mak Mint at 11:00 am and no one answered. We called again at 2:30 pm and Smiley told us to call him back in 5 minutes. When we called back yet again at 2:36 pm, we were told by the receptionist Smiley is not in, and to call back. This is how they have been being brushed off during this whole nightmare.

January 13, 2010 my fiance' went to the grocery store. When he came out of the store, the vehicle would only go into reverse. It would not go into drive or any other gear. We called Mak Mint at 4:00 pm. and we were told by Smiley to have the vehicle towed back to Mak Mint, and he would have it fixed. Although we don’t think its fair we should have to pay for a tow truck when Smiley knew the truck was defective, we had the truck towed back to Mak Mint.

We afterwards contacted Enterprise Auto Group Jan 15, 2010, 1:30pm, and spoke with Jessica because we don’t feel its right for us to pay a 334.00 car payment for a vehicle we do not have, and have not had in our possession, (except for 10 days) because of the dealer not giving us what we paid for in good running condition according to the law. In addition to this, we have lost income and been financially hurt because Mak Mint did not give us the vehicle we paid for, and got financed for (which they advertised on the internet). Mak Mint did not replace the vehicle we originally purchased with a reasonable substitute, which would have prevented Greg being suspended from, and in danger of losing his job. Mak Mint did not fix the defective vehicle nor have we been provided with another replacement. We were never given the “Lemon Law” disclosure which we found out all used car dealers are supposed to give. The interest rate on our account was never disclosed to us. We still have not received any paperwork for this vehicle from Enterprise Auto Group. We contacted Cristina who is a supervisor for Dependable Credit Corp. (the lender) on Jan 15, 2010 2:20pm, to let the creditor know what has been going on concerning our account. Cristina said she would give us a call back, however we have not heard from her or any representative of Dependable Credit Corp. Our original purchase date was December 10, 2009. Over one month has passed and we still don’t have a truck, we are still riding the bus, taking cabs, taking trains, and my fiancé may have to find a new job in this economy….


























     
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Posted by Suusan B. on 2010-01-19:
Don't know where to start on this one. First of all, never, ever purchase a used vehicle without having it inspected by an independent mechanic before accepting delivery. Second, did you ever ask the interest rate of the loan you were applying for? It sounds like you virtually purchased this vehicle sight unseen over the Internet and didn't do your homework.
Posted by Anonymous on 2010-01-19:
Hi Suusan, LTNS!
Posted by Critical_level2 on 2010-01-19:
The vehicles you were buying were 10-12 years old. There is definitely going to be issues at that age. Even well maintained vehicles will still have some issues due to parts wearing out over time. You should have taken it to a shop you trusted first, especially due to the age of the vehicle. There are some inexpensive diamonds ion the rough, but they are usually surrounded by lots and lots of clunkers.
Posted by MsDissatisfied on 2010-01-20:
I knew there would be issues with a vehicle being that old, but we went to the dealership because we figured we'd at least have a warranty covering the engine and transmission. You're absolutely right. We should have had it looked at by a mechanic, and if I had it to do again I would. But it doesn't make it right for a dealership to cheat people out of their hard earned money. Oh and the actual purchase was done in person, at the dealership, not over the website. Sorry for the book I wrote ! I was soo angry !
Posted by MsDissatisfied on 2010-03-06:
We saw the vehicle we wanted on the website first, filled out their financing forms online, were told we were approved for the vehicle we saw on line, THEN WE WENT TO THE DEALERSHIP IN PERSON.. That's when we were told after seeing the vehicle and making the down payment, that this vehicle did not have a title and we'd have to wait until they got the title. A couple of weeks later, we were told the engine on the vehicle had blown, but they had another vehicle for us. That's where the bait and switch came in. The replacement vehicle had the rusted drive shaft that fell out. They told us we could not get our money back, and we fought with them to have them come get that hunk of junk.
Oh and we were assured by the financer the percentage rate would not be higher than about 16 or 17% because we were first time buyers with little and or no credit. But we did not get it in writing. We trusted them because we though they were an hoest well established business.

I admit I did not do as much research as I should have, but that does not make it ok for people to practice deceptive sales tatics and just scam people out of their hard earned money. We knew we were purchasing a 10 year old vehicle and it would not be completely free of issues. But we expected and paid for a vehicle that would be in safe driving condition. Especially if we are paying over 7,000 for it.

Mak Mint took advantage of us, they are not honest business people, every thing I say I can prove on paper, in black and white, and I will continue to tell every one who will listen about what happened until they make good on this deal by repairing or replacing the vehicle we got stuck with! That's the bottom line! Just because a person is not familiar with tricks and schemes certain car dealerships use does not mean they should become prey to them ! No body should have to go through what we went through !
Posted by cris on 2011-07-18:
simely you are a con! and all of your cars are brokeing! trust me people, there are something rong whit every car. just ask for the carfax and wacth what they do!
Posted by t nice on 2013-03-08:
I bought a car from Mak Mint Cars last week. Regardless of what all these b.s. posts above me say those guys helped me out something fierce. Todd the finance guy walked me through the whole finance process. No problem! Then batman and robin (smiley and spanky) came over and helped me find the right car for me. Then two day later when I was ready to drive off and I showed up. Wait for it people wait for it!!! The young kid Ricky told me the car wasn't ready. Why wasn't it ready?? Because he hadn't finished waxing my car.
I love my Mazda 6. Thank you guys. As for all you haters out there come see my boys and judge them for yourself.
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Stay AWAY
Posted by Amplex on 01/27/2010
BROOKLYN,, NEW YORK -- On 1/10/2010 I bought a used bmw from MAK MINT, when I test drove the car with the sales man (smiley) I advised him that the check engine light is on, and that I smelled oil; (Smiley then assured me that before I pick the car up it will be serviced and the problem fixed by the 16th so I can sign the bank paper work with (walley) the bank representative., I signed the paper work and was there waiting on the car, after about 3hrs I was told, I can't get the vechile until Monday(MLK day)of course smiiley was nowhere to be found! I called on Monday about 2pm and was told to come pick the car up the next day. so on Tuesday after having my car for 4days, I went to the other lot to pick the car up and to my surprise the check engine light was still on. at that point smiley told me to bring the car back on Saturday to have the car fixed(1/23/2010). I brought the car to the mechanic shop after a couple of hours, I was told by the mechanic that there are a lot of things wrong with the car and that the dealership is willing to go half $400.( this is for the problem they were soppose to fix). I am in the process of getting a lawyer to file suit under misrepresentation. STAY AWAY FROM MAK MINT
     
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Posted by skelly39 on 2010-01-27:
1. Never trust anyone named Smiley.
2. This is why it's best to have your own mechanic check out any used car you are going to purchase before you sign the paperwork, especially if you suspect problems.

How old is the vehicle? Is it possible it's still under warranty? Good luck getting this worked out.
Posted by Anonymous on 2010-01-27:
Should have got a guarantee on the repairs in writing when signing the bank papers as well.
Posted by redmx3racer on 2010-01-27:
Geez there have been a lot of complaints lately involving people buying cars knowing they have issues.

Rule: If there is anything at all wrong with the car prior to the purchase, don't buy it!
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