We were told this vehicle was still available for $3995, and we should fill out the application for financing which we did. We were told we were approved and to come into the dealership with our down payment of 1525.00. Our money was accepted by Smiley, and we were approved by Wally of the Enterprise Automotive Group for financing. We then insured the vehicle through Geico. After submitting all paperwork required of us, and being told to wait for every reason you can think of from (December 10th until December 16th). For example, they couldnât verify Gregâs employment, so we got letters faxed from his job.
They told us they didnât receive the fax 3 times. Then they said there was a problem with me having a California driverâs license. Then they needed additional proof of address besides the utility bills we already provided. On Dec 17th they saw we were out of patience, they then informed us there was no title for the vehicle. Smiley told us to come into the dealership which was December 18th. On December 18th, Smiley told us the engine blew on the vehicle we purchased, and they couldnât refund us our money, but they would replace the vehicle with another Ford Expedition. We said fine. We were given a 1998 Ford Expedition, VIN # 1FMPU18L6WLB34571 as replacement.
We were told we would receive the installment contract with our payment terms in the mail. We took possession of the vehicle on December 18, 2009, 5:40 p. m., and the very next day December 19, 2009, the truck started making very loud noises and started bouncing and jerking out of control so bad that it could not possibly be driven without causing a bad accident or running into someone. We contacted Mak Mint Used Auto to let them know the problem, and the person on the phone told me I must have been playing with the four wheel drive, and he didnât know anything about the purchase of the vehicle so weâd have to talk to Smiley since he was the salesman. Smiley was not available for us to talk to until the next day. When we did reach Smiley, he told us to have the truck towed back to the dealership and heâd âsee what he could doâ. We didnât hear from him again that day. I contacted the owner, Keith, the day after the snow storm, December 20, 2009, and he agreed to have the vehicle towed.
Two days later, December 22, 2009, Keith from Mak Mint finally sent a tow truck to come and get the vehicle. When the tow truck came, we found out the lower control arm on the rear left was extremely rotted, broken, and completely separated from the truck. The airbag suspension on the left was broken, and the drive shaft under the truck had rusted so badly, it completely fell out onto the street!! However, we were assured the vehicle was going to be repaired at no cost to us and we could pick it up on Monday, December 29, 2009.
To add insult to injury, we got the contract and payment information from the lender and it says were paying over $5000.00 for this truck that we donât have. The interest rate is 24.90%. The total amount we have to pay back is $6012.54. In addition to that, it says we signed up for additional life insurance, and disability insurance. We did not agree to any of this! In the interim, our first payment is due to this finance company on January 16, 2010, and our insurance payment is going to be due as well. We have not had this truck in our possession and in working condition except 1 day which was Friday evening, December 18, 2009 through Saturday morning, December 19, 2009.
January 13, 2010 my fiance' went to the grocery store. When he came out of the store, the vehicle would only go into reverse. It would not go into drive or any other gear. We called Mak Mint at 4:00 pm. and we were told by Smiley to have the vehicle towed back to Mak Mint, and he would have it fixed. Although we donât think its fair we should have to pay for a tow truck when Smiley knew the truck was defective, we had the truck towed back to Mak Mint.
BROOKLYN,, NEW YORK -- On 1/10/2010 I bought a used BMW from MAK MINT, when I test drove the car with the sales man (smiley) I advised him that the check engine light is on, and that I smelled oil; (Smiley then assured me that before I pick the car up it will be serviced and the problem fixed by the 16th so I can sign the bank paper work with (walley) the bank representative., I signed the paper work and was there waiting on the car, after about 3hrs I was told, I can't get the vechile until Monday(MLK day)of course smiiley was nowhere to be found! I called on Monday about 2pm and was told to come pick the car up the next day. so on Tuesday after having my car for 4days, I went to the other lot to pick the car up and to my surprise the check engine light was still on. at that point smiley told me to bring the car back on Saturday to have the car fixed(1/23/2010). I brought the car to the mechanic shop after a couple of hours, I was told by the mechanic that there are a lot of things wrong with the car and that the dealership is willing to go half $400.( this is for the problem they were soppose to fix). I am in the process of getting a lawyer to file suit under misrepresentation. STAY AWAY FROM MAK MINT