HONG KONG, WASHINGTON -- Here is the Deal, Manley toys are Hong Kong based, they source there products direct from China, not your usual China where products are being tested, but the real China where materials are low grade and potentially can harm consumers! Remember this, each toy or product is from one manufacturing warehouse, and there are thousands of manufacturers!! So basically they find the manufacturer that costs the cheapest, so one product may pass US tests, then the product is changed according to where they can find the cheapest of course, you can see this on each item, look up MC codes, they are different each month on each item, now that is dodgy right! Manley toys also produce the banzai waterslides you see on websites Target and a lot more!
Buy the waterslides if you dare, the customer service department used to be US based, now they had to cut costs so now its Hong Kong based, they under pay there staff as usual in HK, and the service you get when the waterslides break is dam shocking, how do I know? because I know a person that worked there! stories of customers kids getting damaged or injured on these things are common, and customers getting ripped off trying to claim there warranty is even more common.
All I can say is "buy" from Manley toys please, because you will have a roller coaster ride with there products and service.
SAN MATEO, CALIFORNIA -- I purchased a simple Banzai ring sprinkler but there were multiple holes in the seam when I pulled it out of the box! We had to duct tape it just to make it semi-work so my kids weren't too disappointed.
2 Replies - Latest reply on 07/23/2012Add reply
Customer service will not replace it without a receipt. I don't have a receipt because I bought it months before summer and it sat in the box and waited for it to get hot out. So I'm out $10. Yeah, it was inexpensive but more importantly my kids were so excited for this and for what? A piece of junk. I would still like my money back on principle but based on other reviews I get the feeling this company is more about ripping people off. Don't buy from this company!
I bought my son the rain forest kids pool, and we blew it up that night to find it deflated the next morning. I called customer service and left several messages but no one ever returned my calls. I even emailed them several times but again no response. My son never even had a chance to use the piece of crap pool. My advice to anyone that maybe considering buying one of their products DON'T!!!! 1 Replies - Latest reply on 07/11/2012Add reply
Horrible product, horrible customer service. We all work for a living and to buy an item for $500.00 and get eight weeks use of it, is insane. Then the customer service representative tells me I must have done something to it that its falling apart in front of my eyes, and not a manufacturing defective, is off the top. Add reply
My daughter received the Speed Blast Water Slide for her birthday. We opened the package and we were missing the stakes that held the slide into the ground. I contacted the company and b/c I didn't have a recipet or access to it, they refused to mail me out the 2 stakes that were left out of the package! I wasn't asking for a whole new product, but simply to have the stakes mailed to me that their company failed to put in!1 Replies - Latest reply on 07/08/2012Add reply
TORRINGTON, CONNECTICUT -- I bought this new 3D dolphin lagoon pool by Banzai for my granddaughter's birthday. We opened the box and blew up the pool and gave my granddaughter the goggles which were suppose to have made the 3D graphics appear big and real but that is not the case here!
3 Replies - Latest reply on 06/27/2012Add reply
The goggles did nothing to make the dolphin and the turtle look 3D. I tried them on myself and had the very same effect, NOTHING! I paid $25.99 plus tax and believe me, it is not worth a penny! I could have bought a pool for less money and had the same effect as this 3D pool !!!!!!
Out of the box, my Granddaughter went down 3 times and the slide ripped right at the seam. I Paid $23.00 and you can not return this as a damage product? Add reply
What a piece of junk, it split at the seams of the slide and the pool ramp within the first hour of use. The enclosed patch kit is useless on a seam. There were no kids over 55 pounds using it, or doing anything out of the ordinary. Customer service is absolutely useless as well, especially online. Save your money and your kids the disappointment and buy something else. Shame on you Toyquest for not only making, but actually selling such a poor product.4 Replies - Latest reply on 08/08/2011Add reply
We purchased one of these slides and the holes for the water to go on to the slide were put on the left side instead of the right side of the slide so the water just goes on the ground. Have tried to contact the company but have no luck getting with any one. Would not recommend buy from these people. 1 Replies - Latest reply on 06/29/2011Add reply
LOS ANGELES, CALIFORNIA -- Okay this is just down right cruel and misleading. The Soak 'N Splash from Toy Quest is a waste of money. You would think that this company would double check all of its products especially ones intended for kids. The water slide was setup just as the directions stated. We turned on the water andit just came apart right at the seams. Not just a tiny bit, but about a good foot. My kids were very angry to say the least. The customer service is a joke, I could not get anyone to answer the phone or could I leave a message.
8 Replies - Latest reply on 05/23/2011Add reply
I would recommend that everyone stay away from any products this company makes. Total rip off.
I bought the kids a Wipeout Curve waterslide last year. The kids both 6 & 8 and both under 100lbs. They used the slide for the three summer months of 09. The slide was dried and put away. Went to take the slide out this year and it will not hold enough air to keep it inflated when the kids were on it. We looked the slide over and a majority of the seams are coming apart and the fabric seems to be "Cheap". I e-mailed the company and was told only a two month warranty. I called them and they were the rudest people that I have had to deal with in my opinion. I called them again today because they were too busy a week ago to talk to me and asked for my number to call me back but one week later no call. So here I am stuck with a $650 slide and no way to use it. I could have used the money to buy a season pass for the family for the pool. I would not and will not recommend this company for any purchases. Hopefully another company makes these type of slides and I can do business with them. No more TOYQUEST for me.1 Replies - Latest reply on 06/25/2010Add reply
Taken for a very bad ride
I'm very disappointed in your products, Your pictures on the box are very deceiving and misleading to the parent and child purchasing the product, I'm a childcare provider and parent and care a great ... read full review2 Replies - Latest reply on 06/23/2010
We went thru 2 Roaring Rapids Slides in less than 3 months. Toy Quest customer service was horrible! It took forever to even get a response back and now even after trying to replace our 2nd Roaring Rapids slide the customer service said sorry it is pass the warranty and to use fish line or super glue spray. UNREAL!!! DON'T EVER BUY ANY BANZAI SLIDES BECAUSE THEY DON'T STAND BY THEIR PRODUCTS! We spent nearly $700 on it too!Add reply
I paid almost a $1000.00 for the slide, and it has a rip in it. I have contacted customer service and it is a joke, one day I get one story the next day I get another. I advise NO ONE TO EVER PURCHASE ANY KIND OF MANLEY PRODUCTS!!! This wasn't a cheap lesson at all for me, and very upset is the least you can say! It really doesn't matter though they already got there money AND DON'T CARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!4 Replies - Latest reply on 08/03/2011Add reply
LOS ANGELES, CALIFORNIA -- Purchased slide on April 2, 2009 for my 2 kids for the summer. after only a couple of uses, the top seam of the pool began to tear. Called customer service and was told to use fishing string to sew ... read full review
AFTER JUST ONE USE THIS PRODUCT IS FALLING APART AT THE SEAMS EVEN THOUGH WE FOLLOWED ALL OF THE COMPANIES WARNINGS CONCERNING WEIGHT LIMITS. CANNOT E-MAIL COMPANY FOR WHATEVER REASON AND WE JUST WANT TO KNOW WHAT THEIR RETURN POLICY IS. WE ARE VERY UNHAPPY HAVING SPENT OVER $400.00 ON THIS PRODUCT. AVOID THIS COMPANIES PRODUCTS AS THEY DO NOT STAND BEHIND THEM. 4 Replies - Latest reply on 07/19/2009Add reply
This company SUCKS! I paid $600.00 and the slide had a hole in it with the first use. The customer service was "rude" and they made promises that they did not deliver. They will not refund my money and they have no more slides in stock to replace! I threw away a lot of money and the company could will not even make an effort to make this purchase right. How can this company get a way with this? I WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN!Add reply
INDIANOLA, IOWA -- I was extremely impressed with Banzai Customer Service. I called about my ripped seams on my Cyclone Twist. I was a little disappointed to hear that they did not have my slide in stock at the time. After faxing in my receipt, I got a call from a very polite woman who I could tell was sad to inform me they didn't have it. After this, she offered me a different slide. This slide also had a curve and was new for this year! It's design is just as good as my first one and even a little bigger! My kids are loving it as I have already received it about a month ago with no issues so far!Add reply
My slide had the same issue as the other post on here. The lining on the top of the bumpers (yellow) only just started flaking off. It only happened in this area. We bought ours last year - this is only the 2nd season. I called customer service who recommended taking it to a pool place to repair but otherwise they did nothing. The side of the product says not to go back to the store with issues - but calling them is no help either. Avoid these if you can - $450 for only 1 years use.12 Replies - Latest reply on 07/01/2009Add reply
I have bought 2 of these waterslide and had the same problem with both they ripped down the seams with under 10 uses. Why 2 because my children were so disappointed when the first one ripped that I was ... read full review9 Replies - Latest reply on 06/23/2009