MENDOTA HEIGHTS, MINNESOTA -- I paid an extra $80 to have 'white glove' delivery of a TV. The reason was because I was taking a vacation and I wanted to be able to schedule delivery before I left and around my preparations. They were supposed to call me to schedule delivery, but they never did. I finally called them and apparently my TV had just been sitting around a warehouse waiting for whom knows what. So I scheduled delivery between 8am-12pm one day (love those tight time windows). When I hadn't heard anything by 12:30 I called them. Between waiting for a representative and waiting on hold, it was a 25 minute call. They said it would be thereby 1:30.
To save you some time reading, this happened every hour. In total they told me 5 different times when it would show up, and it never did. I lost my day and almost had to postpone a trip because of it. I ultimately told them to just take the TV back, I'll purchase it somewhere else when I return from travelling. I understand they can't control some things, but their failures were systemic - from the delivery guy to the people that make schedules to customer service. I would have been better off with UPS ground. Good luck.