Awful Customer service
HADLEY, MASSACHUSETTS -- I would like to take this opportunity to express my frustration with Manny's TV and Appliances. Up to this point we have bought our appliances (as many as 15) exclusively from Manny's and have been satisfied with their products. Until ...........
One month ago we bought a refrigerator and Freezer from the Manny's in Hadley, MA. The unit was $1700. Two weeks later the freezer wouldn't open (Frozen shut). We called Manny's service department but we were told to call LG. LG sent someone out to look at the freezer two days later. The service person informed us that there was a "design flaw" (his words) in the appliance. Apparently the control board needed to be replaced. He would look into ordering a new control board, but the same thing would happen.
I called The Manny's back to inform them of this "design flaw". The person in charge of customer relations informed me that "he dint believe there was a flaw, and that he couldn't do anything about it, and I have to bring it up with LG".
I called LG to inform them that one of their representatives had informed me that there was a "design flaw" and that either Manny's or LG should take responsibility for this, being that the unit was two weeks old, and that the freezer was unusable. LG also informed me that Manny should replace the unit and that LG would work with Manny's to resolve the issue.
Shortly after I called Manny's back and inform them that I was getting the run around and that I wanted to return the item, and that I would accept a restocking charge, but the $1700 Refrigerator/Freezer was of no use without the use of the freezer. He told me that he would not do anything and that he wasn't convinced there was a design flaw in the unit. But he informed me that he would send someone down to the house to look at the appliance. Someone from Manny's looked at the unit that same day and proceeded to inform his supervisor that there was in fact a design flaw.
When I called Manny's back he informed me that he wasn't still convinced and that I would have to bring it up with LG. David was very rude to me, and when I asked him for the name of his supervisor her refused to give it to me. I informed him that his selling practices were very condescending and that he would loose many customers, as I would spread the word about Mannys poor customers service.
I have emailed Manny's customer service three times but have been totally ignored.
"We have to be better, we live here". Yeah right!