HADLEY, MASSACHUSETTS -- My complaint begins with a refrigerator purchase at the Hadley store in August 2016. We had lost our old refrigerator on a Sunday and were desperate to replace it asap. The Hadley store sold us a floor model, failing to tell us that in was a 2014. The refrigerator turned out to be defective, freezing our vegetables in the refrigerator section. After unsuccessfully trying to adjust it for several months, we made a warranty service appointment and a part was replaced on May 2, 2017 which did not solve the problem. We visited the Spofford, NH store in June 2017 while the product was still in warranty and were told it could be replaced.
The 4th of July holiday necessitated a second visit to the same store, where the story had changed entirely. Now we were blamed for not calling Maytag to make a complaint and that nothing could be done unless that happened. Although we had never been told we should call Maytag, we did contact them at this point, which was when we found out that the refrigerator was two years old when we bought it, and Maytag offered to service it again but denied that replacement was an option.
It appears that the Hadley store was remiss in failing to mention that the unit was two years old, and it also appears that we may have been sold a refrigerator that was returned because it was a problem for someone else before it became a floor model. With regard to the NH store it appears that the turnabout was an attempt to "run out the clock" as the unit is still in warranty but will run out in August. Needless to say, we are all done with Manny's. So much for trying to shop local and work with the small dealer.
MASSACHUSETTS -- I have been without a kitchen range for over a week as a result of the incompetent and rude behavior of Manny's TV & Appliance service. I purchased a range from the store. It had to be ordered and was delivered in a few days. The delivery men removed it from the box and left it in my kitchen still with the tape, cardboard and plastic from the warehouse. They rushed me into signing their 2 necessary forms and left.
After they left, I noticed the top of the range was not lined up correctly and was not level and could not be moved. I called the store, was given a name and number to call. Manny's sent their own repairman out who verified that the range was defective and could have been damaged during delivery. A new stove would be ordered and would be delivered in a few days. I requested that the defective one be picked up and taken back to the store, which it was.
The 2nd range arrived in 4 days. The Manny's delivery man asked if I would come out to the truck because he thought the same problem existed with this one. I told him I trusted his judgment and was disappointed. He contacted the store, told me I would be getting a call, because "Manny's wants happy customers".
The next call I received was from the manager of the store where I had bought the stove. He was obviously upset. He told me there was nothing wrong with either stove (both were declared defective by Manny's employees at my house), he could not continue sending stoves to me, and the best he could do for me was cancel the entire transaction. He also asked me to return to the store with my credit card, because he didn't think I could read him the correct number off the card! This I refused to do.
After reading some of the other reviews, I consider myself fortunate that it ended at this stage. I too have bought things from Manny's in the past, but I will never have any dealings with them in the future. Good luck to those who do.
HADLEY, MASSACHUSETTS -- I would like to take this opportunity to express my frustration with Manny's TV and Appliances. Up to this point we have bought our appliances (as many as 15) exclusively from Manny's and have been satisfied with their products. Until...
One month ago we bought a refrigerator and Freezer from the Manny's in Hadley, MA. The unit was $1700. Two weeks later the freezer wouldn't open (Frozen shut). We called Manny's service department but we were told to call LG. LG sent someone out to look at the freezer two days later. The service person informed us that there was a "design flaw" (his words) in the appliance. Apparently the control board needed to be replaced. He would look into ordering a new control board, but the same thing would happen.
I called The Manny's back to inform them of this "design flaw". The person in charge of customer relations informed me that he didn't believe there was a flaw, and that he couldn't do anything about it, and I have to bring it up with LG. I called LG to inform them that one of their representatives had informed me that there was a "design flaw" and that either Manny's or LG should take responsibility for this, being that the unit was two weeks old, and that the freezer was unusable. LG also informed me that Manny's should replace the unit and that LG would work with Manny's to resolve the issue.
Shortly after I called Manny's back and inform them that I was getting the run around and that I wanted to return the item, and that I would accept a restocking charge, but the $1700 Refrigerator/Freezer was of no use without the use of the freezer. He told me that he would not do anything and that he wasn't convinced there was a design flaw in the unit. But he informed me that he would send someone down to the house to look at the appliance. Someone from Manny's looked at the unit that same day and proceeded to inform his supervisor that there was in fact a design flaw.
When I called Manny's back he informed me that he wasn't still convinced and that I would have to bring it up with LG. David was very rude to me, and when I asked him for the name of his supervisor her refused to give it to me. I informed him that his selling practices were very condescending and that he would lose many customers, as I would spread the word about Manny's poor customers service. I have emailed Manny's customer service three times but have been totally ignored. "We have to be better, we live here". Yeah right!
MANCHESTER, CONNECTICUT -- I purchased a new refrigerator and dishwasher in Oct 07. As soon as they were installed there were problems. The refrigerator had a knocking noise like someone at the front door and the dishwasher screamed like a jet engine. We had 3 separate service calls for each appliance which didn't fix a thing. The manufacturer told me that if I had Manny's service department service them, it would void the warranty. This turned out to be wrong as the service department operates under another business name. Manny's told me that they couldn't take it back because they would be stuck with it and that I should pursue my problem with the state Attorney General through the lemon law.
I thought I had a warranty from the manufacturer, Manny's seems to disregard that. Apparently it's better to stick the customer than to take back defective appliances. The manufacturer told me to send in all the paperwork and they would put it before a committee to see if it could be replaced. Repeated calls to Manny's were never returned. The service department insisted on a 4th visit by a repairman which I refused.
Finally after 5 months of fighting we got a new refrigerator and dishwasher. The dishwasher was accepted (haven't run it yet, keeping my fingers crossed) but the refrigerator was refused because it was dented. So I guess I start again trying to get an undamaged, working appliance. Never again will I shop at Manny's.