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Mapquest Sucks!! Gave Me Wrong Directions!!
Posted by Huggs2you on 12/07/2012
NAPLES, FLORIDA -- I will NEVER believe Mapquest again as long as I live!! What a screwed up business!! Yeah we get it 'free' but they get money from somewhere to put bad directions for people to use.

I drove an hour out of my way and my car is not in great shape!! I ended up in a questionable part of a town I was not familiar with.

It is NOT RIGHT for Mapquest to continue to give directions that are wrong!!

SHAME ON YOU BUNCH OF MORONS!!!
     
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Posted by ok4now on 2012-12-07:
I also had a few problems with Mapquest and no longer use them. Try Google Maps, very accurate and I never had a problem.
Posted by DebtorBasher on 2012-12-07:
Did you type in the address you were leaving and the address you were going to? Or, did you just print out and area map?
Posted by DebtorBasher on 2012-12-07:
Whenever I use Mapquest (which is all the time), if I'm going to an area I'm not familiar with, I also use the Street View so I can get an idea of the area and the business' around the place I'm going too. Google Earth is great for that.
Posted by madconsumer on 2012-12-07:
i use mapquest all the time for directions. could you have selected an alternate route instead of the most direct route?
Posted by clutzycook on 2012-12-07:
That's happened to me before, although it's rare. I take all directions, even GPS ones, with a grain of salt. If you're starting to get the sinking suspicion that you're not getting close to your destination, I've found that it's still helpful to pull off at a gas station and get directions.
Posted by MRM on 2012-12-07:
This may be obvious, but have you typed in the correct address as well as selecting the correct address as there may multiple addresses.
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Provided Bad Info/Extra 40 Miles
Posted by LOSTUS60E on 02/25/2010
I was using Mapquest for an accurate distance to the nearest Home Depot. From my home to a location on Crismon Road in Mesa, AZ, Mapquest listed it at 94.68 miles. I found this odd considering it happens the be the same direction I drive to go to work in North Phoenix which is only 96 miles away. Looking closer at the directions provided, it tells me to TURN E ON US60 FOR 19.95 MILES. The next step tells me MAKE A U-TURN ON US60 W FOR 54.02 MILES. "A U-TURN"!!! REALLY??? If I had not known these roads, and trusted Mapquest by step, I would have traveled an additional 40 miles, and worse, US60 E/W is under construction at that step and has heavy delays. I will never trust Mapquest.

1 Start out going SOUTHEAST on X. XXXXX RD. toward E XXX XXX RD. 0.04
2 Turn RIGHT onto E XXX XXX RD. 0.13
3 Turn RIGHT onto AZ-177. 20.20
4 Merge onto US-60 E. 19.95
5 Make a U-TURN onto US-60 W. 54.02
6 Take the CRISMON RD exit, EXIT 192. 0.34
7 Turn RIGHT onto S CRISMON RD. 0.06 st.
     
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Posted by Anonymous on 2010-02-25:
Mapquest has never claimed to be accurate.
It doesn't take, in affect, of construction or road closures. All it does is provides you with alternative ways to get somewhere.

At the bottom of the page, it even tells you that.

"Directions and maps are informational only. We make no warranties on the accuracy of their content, road conditions or route usability or expeditiousness. You assume all risk of use. MapQuest and its suppliers shall not be liable to you for any loss or delay resulting from your use of MapQuest."

And that's not just with MapQuest, but any site that offers directions. It's not accurate... never claimed to be.
Posted by Anonymous on 2010-02-25:
Well then if it were me I'd ask for my money back.
Posted by redmx3racer on 2010-02-25:
Yeah Mapquest can make you do some silly stuff. GPS units too. Technology is great, but at times it's still not 100%.
Posted by Anonymous on 2010-02-25:
"Well then if it were me I'd ask for my money back."

MapQuest is a free service.
www.mapquest.com

Posted by goduke on 2010-02-25:
In fact, Stew, I think the customer should be give a 200% refund for their trouble.
Posted by Anonymous on 2010-02-25:
It's a free service.
Just like if you were to use google maps or yahoo maps.
Posted by MissMae on 2010-02-25:
This is kind of silly really...did you think a free service such as Mapquest has up to the minute accurate info on things like road construction?
Posted by PepperElf on 2010-02-25:
If you printed these out, then you cannot blame them...

you should always read directions over before you follow them.




oddly enough i think AAA does have directions with construction notices. the last time i used their directions the print up included notes on what areas were slow due to construction. of course thats not free

not sure of any free direction service that offers construction zone information
Posted by Anonymous on 2010-02-25:
goduke, Now that's just getting little carried away don't you think.
Posted by tnchuck100 on 2010-02-25:
When you consider the amount of information in these navigation systems and the complexity in calculating routes and how accurate the intersection information must be they do a remarkable job.

You have the same limitations with Garmin, Tom-Tom, etc. GPS units. They are not perfect. But all things considered they do a remarkably good job.

As it appears the OP did, you should always trace out and verify the route that is calculated. Many times you can make adjustments that will be better.
Posted by jktshff1 on 2010-02-25:
I did not trust my Garmin Nuvi once....my mistake.
Posted by Anonymous on 2010-02-25:
Do like I do and use a friggin' city map/street guide!
What would you kids do without all of these gadgets these days?
Posted by Anonymous on 2010-02-25:
My dad would get out maps and see the best possible routes to take whenever we took family vacations. And he would make alternative routes just in case there was a lot of construction or if roads were closed or whatever.
Posted by goduke on 2010-02-25:
Well, ZZ, my GPS allows me to get instructions from John Cleese. That's worth it right there!
Posted by Anonymous on 2010-02-25:
Works for me as well, Bkat.
Who is John Cleese?
Posted by Anonymous on 2010-02-25:
I still maintain, though... that mapquest, or google maps, or yahoo maps should just start with step number 6... I'm pretty sure I know how to get out of my neighborhood.

Of course, that being said, there's a reason why there's directions on how to use the deodorant on the product. I'm sure there's many people that *don't* know how to get out of their neighborhood's. And those kinds shouldn't even be behind a wheel.
Posted by Anonymous on 2010-02-25:
ZZ, City maps are just as prone to error as online maps. I think you're letting the 'Show Zzrokk your love day' go to your head. Now come on man think before you post.
Posted by Anonymous on 2010-02-25:
"Who is John Cleese?"

Monty Python.
He's the ghost on Harry Potter... Nearly Headless Nick.
Plus many many other things.
Posted by Anonymous on 2010-02-25:
Stewart, I mean the old fashion kind that you buy in a "filling station" and the street guide is pretty accurate as well.
Stick with your Googled up replies, lightweight.
Posted by Beeracuda on 2010-02-25:
These online maps are supposed to be for general info anyway. They're not entirely accurate, nor do they always provide the best directions. I never really liked MapQuest, and I prefer to use Google Maps. However, even Google maps provided me with some ridiculous directions before. One example was to travel down my road to the light at the intersection, and instead of turning right, it told me to turn left, then make a U-turn! heh.
Posted by Anonymous on 2010-02-25:
Zz, Printed maps and I don't care if they're at the gas station or your local Maps-R-Us outlet are just as prone to error if not more so than online maps. What, do you think there's a map genie at the Circle K that automatically updates maps that were probably printed months ago based upon even older specs. Geeze just how hard of a Schlitz can shot to the head did you take.
Posted by Anonymous on 2010-02-25:
Stewart, you are being difficult with me. Just reading what the OP went through proves my point.
Posted by tnchuck100 on 2010-02-25:
DID YOU KNOW?: Rand McNally has an individual on the payroll whose job it is to go around to all 7-11's and gas stations and pencil in and correct all known errors on the printed maps. Making those the most accurate geographic representation of roads know to man.
Posted by Anonymous on 2010-02-25:
Well ZZ since today is 'Show your love to Zzrokk Day' I'll let you win this one. So to show my love I hereby agree that the route planning component of your fold-me paper maps is superior to the route planning offering of online maps. There's your love my Captain.
Posted by Anonymous on 2010-02-25:
My printed maps (city map guides from the convenience store) have never alerted me to construction zones.

While MapQuest bores me with directions on getting out of my neighborhood, my out-of-town friends who visit me (using a MapQuest map) happen to appreciate those extra navigational steps when they leave.
Posted by Anonymous on 2010-02-25:
Yeah there are constuction zones and streets being altered at every turn. Espcially in the winter months.
How did we baby boomers survive without all of this technology.
Posted by MissMae on 2010-02-25:
LOL noandyes! Personally, I didn't know printed maps were still an option...aren't they more like collector items at this point? Haha!
Posted by Anonymous on 2010-02-25:
I live near that Home Depot. PM me and ask me for directions
Posted by Anonymous on 2010-02-25:
.....And give you her phone number!
Posted by Anonymous on 2010-02-25:
ZZ, only if the OP is a rich male
Posted by Anonymous on 2010-02-25:
Mesa, is a nice place from what I read. Can't hurt to try.
Posted by Anonymous on 2010-02-25:
I live in Gilbert ZZ.
Posted by redmx3racer on 2010-02-25:
For your enjoyment. I love my GPS-but always bring a map...and common sense.

http://www.travelvista.net/cheery-voiced-gps-units-lead-drivers-into-danger/

http://www.switched.com/2008/09/30/gps-sends-another-driver-onto-train-tracks-of-doom/?icid=100214839x1210151909x1200656508

http://www.engadget.com/2007/03/27/faith-in-gps-sends-mercedes-downstream/

http://www.engadget.com/2006/04/20/uk-drivers-trust-gps-more-than-their-own-eyes/

Posted by LOSTUS60E on 2010-02-25:
Reading the comments makes me feel embarrassed to be an American. The point wasn't road construction or the delay. It wasn't that MQ was providing an alternate route. It directed you to drive 20 miles East, then make a "U-turn" and drive 20 miles plus, on the same highway. Nobody said it needed to be printed, proofread, etc. The point is, why provide a service, free or otherwise, that is completely inaccurate and misleading. Then again, most of you should have never commented on this. You should go back to your job at Mickey D's and hand out wrong orders and incorrect change. American know-how. Chrysler engines. Chevrolet wiring. And everyone with an incomplete analysis-THEN COMMENT!!!
Posted by Anonymous on 2010-02-25:
LOSTUS60E, Right on! Now DEMAND you get a full refund cuz ya know it's not unreasonable for you to get what you paid for, right?
Posted by Anonymous on 2010-02-25:
Lost, no wonder you're lost. If you're embarassed to be an American, move and change your nationality.
Posted by Anonymous on 2010-02-25:
The comments here makes you embarassed to be an American? Are you kidding me? You need to toughen up a little bit. If this is all it takes then I imagine you have a really tough time in the real world.
Posted by LOSTUS60E on 2010-02-25:
What I have a tough time with is, we as Americans keep sitting back and letting corporations provide us with garbage. Then, in most cases, we either pay out of our own pockets to fix a problem, or sit back in our typical manner and accept it or make excuses for it. Thousands of people are left stranded by Chryslers poorly engineered 2.7 liter engine. They are blamed for the problem and left with the repair bill. No matter how well taken care of the engine is or with all maintenance receipts, Chrysler says you're at fault. 2003 Silverado's have wiring problems that cause the vehicle to die in flight, loss of AC, and even started fires at the blower connector. So yes, EMBARRASSED!!! I've spent 8 years in the Marine Corps and a Desert Storm Veteran. We always want to fix other problems, then sit back at home and complain without a fight when our own companies and government crap on us. SO KEEP POSTING COMMENTS
Posted by Anonymous on 2010-02-25:
My bad LostUS60E. I thought your complaint was against MapQuest. I didn't realize you were having car troubles. That's a different breed of cat all together.

BTW Thanks for your service!
Posted by Anonymous on 2010-02-25:
Lost, I think you have a problem with focusing. This compalint was against Mapquest. Mapquest is a free service. You can also pay for membership and get directions from the Auto Club.
Posted by LOSTUS60E on 2010-02-25:
Proconsumer. I would say you have the problem focusing. My initial comment was with Mapquest being extremly inaccurate, FREE or otherwise. That led to others comments about road conditions, Rand Mcnally, phone numbers, etc. I'm not sure how that's addreesing the problem or fixing it. The latter comment was in reply to JUSTTHEFAXX who suggested moving or changing my nationality. That was a comment TYPICAL of someone who doesn't want to fix the problems in this country. STAY FOCUSED PLEASE!!!
Posted by jktshff1 on 2010-02-25:
So you are embarrassed to be an American because of a free internet program that is not real time and the responses that make you look like an idiot? Gotta give you credit for checking them before starting your trip.
I am embarrassed to have a Marine make such a statement and apologize to all for your da remark. Get your head out of your rear. oorah. Semper Fi
do what ya gotta do admin.
Posted by Anonymous on 2010-02-25:
JKT!! Best answer!!

Lost, your complaint reads

Mapquest Complaint

Provided Bad Info/Extra 40 Miles

THAT is your title. If you were going to run off into other tyranical rants about other services then you should have not singled out mapquest as the main complaint.
Posted by Anonymous on 2010-02-25:
Lost... you complained that MapQuest wasn't accurate... and they themselves (MapQuest) has the disclaimer that aren't accurate... so, that would tell you that they *know* they're not accurate. I'll repost it.

"Directions and maps are informational only. We make no warranties on the accuracy of their content, road conditions or route usability or expeditiousness. You assume all risk of use. MapQuest and its suppliers shall not be liable to you for any loss or delay resulting from your use of MapQuest."

Posted by LOSTUS60E on 2010-02-25:
jktshff1: So you agree that it's okay for Americans to be misinformed or given wrong directions. That's scary from a Marine point of view. You agree with Chyrsler putting the blame on each and every consumer and costing them thousands of dollars out of pocket. Chrysler pawned these vehicles off as leases for company cars. Then when the mileage reached around 70,000 the car was dumped at used car dealerships to be passed on to the next Joe Schmo. You agree with Chevrolet letting customers break down in the deserts of Arizona even when there were hundreds of complaints about the vehicles dying in flight. Toyota, on the other hand, is sitting in front of our Congress explaining themselves and trying to find a rapid fix. If you're ignorant enough to say that it's because lives were lost, then ask yourself, "What took the Crown Vic so long to fix its exploding cars"? Don't apologize for me... STAND UP for yourself and do something! So for my initial comment about MQ... I didn't realize at the time that so many people were okay with poor quality. Guess I just needed to look around me.
Posted by Anonymous on 2010-02-25:
Lidman LIVES!
Posted by Anonymous on 2010-02-25:
Is he related to the gentleman they call Pirate? I've heard a lot about him.
Posted by Anonymous on 2010-02-25:
PC, gentleman and Pirate is a true paradox. It's just 100% impossible.
Posted by jktshff1 on 2010-02-25:
Problems with vehicles has NOTHING to do with your complaint. YOU checked on a FREE website for directions that explicitly states that the information is not current nor guaranteed, complained about it and then went on to rant about a TOTALLY DIFFERENT subject. I've never used mapquest. The gps's (yes, plural, I have one for travel, one for golf, one for geocache) have not let me down.
YOU need to do another post or complaint about the cars if that is your real issue, or start a new thread in news/political addressing your real gripe.
Posted by jktshff1 on 2010-02-25:
BTW stew, liddy had more sense than that.
Posted by PepperElf on 2010-02-25:
accusing others of having "mickey-d" jobs because they questioned you?

and with a military background you should know that you always read over your intel before you use it.

just like doing maintenance on equipment ... you read the instructions through first before you actually use them.
Posted by Anonymous on 2010-02-25:
So I went on mapquest and typed in directions from my work in Phoenix to that Home Depot on Crismon Rd. I didn't get any directions that told me to make a U turn or to go out of my way. In fact, it told me to take the Crismon exit on the US 60.
Posted by Anonymous on 2010-02-25:
What a lot of people don't realize is that Google, MapQuest and all the others get their map data from a company called Navteq. You will almost always see the Navteq logo in the bottom right corner. Navteq holds all of the map licensing for just about every map on the Internet. So if one map makes an error unless the others have more current data they all have the same error. They had no idea what Google would grow to become and gave them a sweetheart deal long ago. Now they (Navteq) are kicking themselves watching Google rake in Billion$ off their maps. When the contract is up Google will probably try to buy Navteq which will give Google some really big control of the Interent.
Posted by PepperElf on 2010-02-25:
yeah.

google map gives me directions to hit a local highway to get to the airport

but that highway winds through the city where it's under construction and drops to 40mph, but the actual traffic goes through at 20mph.

so, i save time by skirting the city and hitting that highway after the local mall.

sure the online map will say it's the wrong way but experience tells me it's faster my way.

Posted by Ponie on 2010-02-25:
'You should go back to your job at Mickey D's...' I finished my shift at McDs at 11 last night and don't have to go back on duty until 10 later this morning. Now I'm going to my part time job of handing out MQ directions. Because of the high price you pay for this information, you know how much money I make.

'STAY FOCUSED PLEASE!!!' Pot, meet kettle. *You're* the one who took a wrong turn (pun intended) onto a rant about automobiles. Maybe you shouldn't get behind the wheel of a car?
Posted by LOSTUS60E on 2010-02-27:
Maybe it's time for a review. My initial comment was to warn people that MQ can, and will, distribute information that will cost you in fuel and time if you don't read it first. And even if you do, you still might not understand its reasoning for the route it gave you. At no time did I say I made the drive. I did say that it directed me 20 miles east on US60 and then back 20 miles west on the same route. NOT an alternative route. NOT that it was taking construction of traffic into account. JUST BAD DIRECTIONS. Some say a disclaimer makes this OKAY. Well, following that advise, all the companies listed on this site should place a disclaimer in their window or in their ads that state, "YOU WILL NOT BE SATISFIED WITH OUR SERVICE". Whether quality, customer service, employment, etc., they are covered and you can't complain. There, now everything is OKAY thanks to a disclaimer, so stop whining. Others say it's FREE. Hmmm? It would not have only cost me fuel and my time if I had followed the directions, but these sites make their money through selling advertising. Now that I completely don't trust Mapquest, nor will I ever use it or recommend it again, I guess I will never see what company is advertising through them. Company's loss, not mine!!! Now let's correct another statement. Maybe instead of saying I am ashamed of being an American, I should have stated that, "I am disgusted with Americans sleeping and thinking poor quality or service is acceptable". Those of you who followed this might now be aware of Chrysler's 2.7 liter engines. Or 2003 Silverado's wiring problems which are nearly impossible to correct. The point being, NO disclaimer makes anything okay. For those of you who think so, GO BACK TO SLEEP.
Posted by PepperElf on 2010-02-27:
that's why i suggested um.... reviewing... the directions before using them.

kinda like the concept of an ounce of prevention is worth more than a pound of cure
Posted by Ponie on 2010-02-28:
LOST, you don't understand the concept of being facetious, do you? I read it in the majority of the comments but you evidently didn't. Since McD's gives me Sundays off, I'm going back to doing the (bad) directions MQ displays.
Posted by Bob on 2013-10-28:
Used Mapquest to get return directions from Ct to NY. The directions sent threw Mountain passes threw some shady parts of Ct. Took approx 2 hours longer. Although we did make it home I wish the Google directions that we forgot at home was with us. Those directions had us taking a different exit which would have saved us from the longer route threw cities, stop lights etc I still don't know why those directions were even given- JOKE.
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