Marriott Change Policies On A Whim
TUCSON, ARKANSAS -- Marriott Hotels
Our employee booked a room for a federal conference with Marriott Tucson University Park. When he arrived he was told that the government rate was only available to federal government ... read full review8 Replies - Latest reply on 12/30/2013
Marriott's $250 Smoking Scam
My mother just got a $250 charge on her account for "smoking in the room" which is absurd because my mom is the biggest anti-smoker in the world. She spent hours on the phone with Marriott, going all ... read full review29 Replies - Latest reply on 09/06/2013
PALM BEACH SHORES, FLORIDA -- My family and I vacationed at the Marriott Ocean Point. We entered that resort happy and lice free. We left the following week with a full blown head lice, all 4 of us. The Sunday we left we went straight ... read full review6 Replies - Latest reply on 05/27/2008
I was not refunded my hotel stay after seeing a rodent in my room since Dec. 20, 2011 through Jan. 07, 2012 and reported it to the front desk. 1 Replies - Latest reply on 01/15/2012Add reply
DETROIT, MICHIGAN -- Stuck up customer service. Manager was extremely rude. Charged me for a late check out because I was in my room an extra twenty minutes, which wasn't on purpose I didn't know the check out time. We ... read full review11 Replies - Latest reply on 07/25/2011
Rob at Marriott Ocean Club
I have been loyal customers of Marriott Hotels, and 10 years as a Marriott Vacation Club owner. We enjoy the Ocean Club in Aruba, which we have enjoyed three of the past five years. Not only do we love ... read full review3 Replies - Latest reply on 11/10/2009
No Show Policy...
FORT WAYNE, INDIANA -- I made a reservation at Fort Wayne Mariott on 2/18/07, I couldnt find the directions to mariott and called Cust Service, the cust. service agent gave me directions to courtyard mariott instead of Mariott(I ... read full review5 Replies - Latest reply on 09/25/2013
CHARLOTTE, NORTH CAROLINA -- On September 1, 2003 my husband and I checked into the Springhill Suties, Kings Grant Springhill Suites, 7811 Gateway Lane NW in Concord, NC. After spending the weekend visiting family in Baltimore we ... read full review1 Replies - Latest reply on 12/29/2003
FLORIDA -- Make sure you read everything and ask a ton of questions before buying with Marriott. They make it sound so easy to use and even easier to sell when you need to but GOOD LUCK. After 7 years of ownership, our resort is still not sold out and you can not resell. We were told 18 months and we could resell.
4 Replies - Latest reply on 07/04/2011Add reply
THEIR CUSTOMER SERVICE PEOPLE ARE USELESS AND TELL YOU NOTHING BUT THEIR COMPUTER SCRIPT.
Calgary Alberta Marriott gives you no choice but to utilize their valet parking service, which they charge for. The customer is not allowed to park their own vehicle.
In Dec 09 I stayed at the Calgary Marriott and was left no choice but to leave my vehicle with a valet. I received a numbered ticket that did not include any liability waiver. In the morning the vehicle was returned to me with $1500 damage to the left rear. It was reported and investigated and I was advised two months later that Marriott employees were not found at fault for the damage.
As the vehicle was in the care and control of Marriott employees and as it was parked in a facility under the control of Marriott, I am at a loss to come to any other conclusion except that a Marriott employee was responsible for the damage to my vehicle.
I am very disappointed in Marriott not taking my complaint seriously and will never again utilize the services of the Marriott or any other business directly associated with Marriott. In addition, no valet will ever park my vehicle again.
LEXINGTON, KENTUCKY -- I stayed at this hotel during my mother's 60th Birthday...I received my credit card a month later and they charged an extra 250.00 on my card. When I called them they claimed there was somking in the ... read full review8 Replies - Latest reply on 09/18/2010
WOBURN (BOSTON), MASSACHUSETTS -- The Courtyard at Woburn is about 25 minutes out of Boston and I found myself booked there by my company when hotels in Boston were full. I had early morning meetings in Cambridge both days of my stay. The short story is that the taxi service in Woburn is overwhelmed in the morning and never responded to the call (second day never responded to a fixed appointment made the day before). After a 30 min wait the manager made a special arrangement for a private town car and offered me extra reward points for my trouble. The second day there were more troubles. By the time I needed a taxi at checkout the manager waited only 10 minutes before getting out her own car and taking me to the airport shuttle. I appreciated her care for my situation, her solutions, and her aggressive work to ensure that I could make my appointments and my plane on time.
4 Replies - Latest reply on 11/15/2007Add reply
Congratulations, Cheryl! I will recommend your hotel to everyone! I hope that Marriott also rewards your exceptional service.
OAKLAND, CALIFORNIA -- On September 24th, of 2006, I was put in a difficult situation after having to switch my flights around in attempt to avoid sleeping in a deserted airport and missing school the following day. This placed ... read full review14 Replies - Latest reply on 09/14/2007
BALTIMORE, MARYLAND -- I stayed at the Marriott Courtyard in Baltimore during a business trip in March 2006. I arrived on Sunday March 12 and I departed on Thursday March 16. During each day of my stay, I had trouble with ... read full review