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Detroit Marriott
Posted by Craupp on 07/25/2011
DETROIT, MICHIGAN -- Stuck up customer service. Manager was extremely rude. Charged me for a late check out because I was in my room an extra twenty minutes, which wasn't on purpose I didn't know the check out time. We had a large wedding group here, and they were threatening to kick us out after one warning of being too loud. So ridiculous, had a ton of people staying there, and then they tried to lie to us about who complained.

They said it was the room next to us, but the people who were in that room, were actually hanging out in our room with us.
     
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Posted by jktshff1 on 2011-07-25:
"Charged me for a late check out because I was in my room an extra twenty minutes, which wasn't on purpose I didn't know the check out time"
Sorry, that ain't their fault..
Posted by MRM on 2011-07-25:
It is the customer's responsibility to be aware of the check out time.
Posted by SteveWiginowski on 2011-07-25:
1. If you check out late, expect to get charged for a late check out. Ignorance doesn't excuse the charge. Often times the times are posted inside the room (on the door or in the booklet they have in the room).

2. Having a large group of people doesn't give you the right to make as much noise as you want. They were giving you a warning, not sure if they were actually going to kick you out, but most people comply after giving a warning.

3. They don't need to tell you who complained. For them to come up and warn you indicates that someone complained. I'd be a little mad if I complained and then the hotel told those people that I complained because those people might try to confront me about it, which I wouldn't want.
Posted by Anonymous on 2011-07-25:
Great review.. very helpful. Suggestion for the future, to find out in advance the checkout time. Regardless of the late checkout time, that doesn't excuse CSR for being unprofessional/rude to the OP.
Posted by Skye on 2011-07-25:
Check out time, is usually posted on the back of your room door.
Posted by jktshff1 on 2011-07-25:
Ashley, I hope you are referring as to what not to do as being helpful.
Posted by Churro on 2011-07-25:
This really surprises me. I thought Marriott was better than that. Geeze, How much is the late check out fee anyway?

I've been a loyal Marriott customer for over a decade. I've checked-out late dozens and dozens of times without incident or charge. I usually request it up front but there have been times when I got released early and checked out at around 5 PM so I could head home a day or two early and not once did Marriott ever charge me for that night or hit me with a fee. I hope this isn't a sign of suck to come.

Good review!
Posted by saj80 on 2011-07-25:
Churro, I, too, use Marriott hotels as my primary hotel, and often request late check out. However, I assume you are a rewards member, as I am, and have a little more leverage with negotiating these issues. That being said, I think the issues throughout the night probably negated any chance this guest had of resolving this matter amicably.
Posted by jktshff1 on 2011-07-25:
My idea of roughing it is staying in the Holiday Inn when the Marriott is full..:)
Posted by The Katt on 2011-07-25:
At my motel (and I presume the Marriott has a similar policy), you get one warning on the noise before you get kicked out. I once almost evicted an entire baseball team for continuing to be too loud after I warned them to keep it down (when the police showed up to help me kick them out, they finally got I was serious and shut up, but before they wouldn't listen to just me). They had about half a dozen rooms, but half a dozen rooms for one night doesn't make up for the regulars that were being inconvinienced who stay several dozen nights over the year. Whether you're an individual or a group, you need to respect the other guests and the hotel's policies.
Posted by olie on 2011-07-25:
Every time I've checked into a hotel, the clerk told me the checkout time. And as others have mentioned, it's also posted on the back of the door. On the same sheet that lists the rack rate, which was almost assuredly a LOT more than what you paid.

Imagine if every guest checked out "only" 20 minutes late. That backs up housekeeping, and then there'd be a ton of complaints about rooms not being ready at the 3:00 or 4:00 check-in time.

As someone who has tried to sleep in a hotel hosting youth hockey teams(we gymnastics parents don't have much regard for the hockey ruffians and their parents LOL), or "large wedding groups", I applaud the "one strike and you're out" rule.

If I'm paying Marriott prices, I want to enjoy my stay without a ton of noise from other guests.
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Marriott Rewards
Posted by Myswanee on 10/12/2010
I suggest that anyone with a Marriott Rewards account review their account after each stay to ensure that you receive your rewards points.

For 3 different stays I had to spend approximately 2 months going back and forth with Marriott to finally receive my rewards.

I will avoid Marriott stays in the future and probably use Hilton since they are much more responsive and helpful.
     
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Posted by MDSasquatch on 2010-10-12:
I love my Marriott Rewards; I used them for two nights in Puerto Rico before & after a cruise vacation. The room was great, right on the beach and they extended me the executive privileges because of my points.

Never had a problem with them.
Posted by MRM on 2010-10-12:
On the otherhand, I love my Red Roof Inn Rewards!
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Customer complaint
Posted by Kensul on 10/04/2010
Marriot rewards does not inform me of the points I have earned and I believe it is cheating me and I have no way to reach the company. I intend to file a complaint with the state of ma.
     
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Posted by Skye on 2010-10-04:
Marriott International
10400 Fernwood Rd.
Bethesda, MD 20817

www.marriott.com

301-380-3000


Posted by Ben There on 2010-10-04:
Have you tried logging into the Marriott Rewards site? It can see a history of all of my points, and what partner companies I have assigned to them (i.e. I have elected to get American Airline miles with my hotel stays).

https://www.marriott.com/rewards/createAccount/activateAccountChallenge.mi
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Residents Inn Marriott at Glenwood Springs, CO
Posted by Angelout on 09/16/2010
GLENWOOD SPRINGS, COLORADO -- This place has only been open 3 months so it is brand new and really nice. I feel it my responsibility to warn other pet owners to not go there. The manager was very rude and full of herself about our dog. After one bark almost kicked us out or threatened to, we were holed up in room entire vacation. In addition they misrepresented info about the rate. We had spent a lot of money and got some very rude people. They struck me as High School grads that had worked their way up and now were going to show the world they ruled it. I could not get over how rude this manager was, a short, rude ethnic woman that has no business in hospitality. Go if you must but get anything they say that is important, in writing because I caught them in several lies. Very disappointed in Marriotts choice of management.
     
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Posted by jktshff1 on 2010-09-17:
A barking dog will get you booted or secluded in most places.
Posted by Alain on 2010-09-17:
I'm surprised about this. Glenwood Springs and the surrounding area is extremely pet friendly. Our friends and family that live in the Glenwood Springs/Carbondale/Aspen area have never had a problem with their pets as long as they keep them adequately controlled.
Posted by jktshff1 on 2010-09-17:
Yea Alain, but you are not in a hotel with other guests and a barking dog.
Posted by Alain on 2010-09-17:
Good point, Jktshff. It probably would have been a better idea for the OP to rent a small house in the area. A bit more expensive, but there are some rentals around there that aren't too costly.
Posted by Ben There on 2010-09-17:
How did they misrepresent info about the rate? Was this over a pet fee or something else?
Posted by momsey on 2010-09-17:
I'm not sure exactly what happened, because you didn't make everything clear. Of course a barking dog will possibly get you kicked out of even the pet friendliest hotel. What happened that caused you to be holed up in your room the whole vacation?

There is absolutely nothing wrong with people who graduated high school and worked their way up in their career. And what do you mean by "ethnic?" Things like that take away from any review.
Posted by jktshff1 on 2010-09-17:
momsey, it seems as if someone had to stay in the room with the dog. From the post, I gather that the dog barked at someone/something in a public area of the hotel. That will even get an assist dog booted and is legal. I'm actually surprised they let them stay.
Here is more information:

http://www.ada.gov/qasrvc.htm

10. Q: What if a service animal barks or growls at other people, or otherwise acts out of control?

A: You may exclude any animal, including a service animal, from your facility when that animal's behavior poses a direct threat to the health or safety of others. For example, any service animal that displays vicious behavior towards other guests or customers may be excluded. You may not make assumptions, however, about how a particular animal is likely to behave based on your past experience with other animals. Each situation must be considered individually.

Although a public accommodation may exclude any service animal that is out of control, it should give the individual with a disability who uses the service animal the option of continuing to enjoy its goods and services without having the service animal on the premises.
Posted by momsey on 2010-09-17:
jkt...that is the rule of every pet friendly hotel I've ever stayed in - dogs aren't allowed to be unattended in the room. Of course a lot of people probably leave their dog(s) behind because of course there are places you can't go with a dog. We are included in that. But of course if you get caught, you'll get kicked out! Luckily for us, we've never run into a problem.
Posted by angelout on 2010-09-18:
I must stand by my remarks. The manager was not pet friendly, she was pet tolerant. We had 2 rooms , and the place is very sound proof. The only way you could hear them was in the hall. A dog in a hotel will bark the first day when he/she hears sounds in the hall, that is not "out of control" behavior it is normal and a pet friendly place would get that. The GM left a rude message saying the maid heard the dog. Well, I am sorry we inconvienenced her from the hall. We even had the dogs sedated so I know they were not that loud. It was also between check out and check in time. So we basically had the maids concerns put before ours. She failed to fix a broken light, was very rude and frankly I think she wanted to show her authority. She was not hospitable and also the staff gave us inaccurate info and nobody would own up to it. We were told we wpould get the AAA discount at check in by showing our card. Based on that information which I was definitely given I did not cancel a standing reservation at a higher rate and rebook as i could have. I confirmed the rate issue and also the degree of barking allowed prior to my stay. My dogs were quiet the entire time, except for a sporadic bark from noises, totally normal. We spent quite a bit on these two rooms but we couldnt do anything as a family because I was afraid to leave the dogs alone. She gave me the impression she would remove them AND OFFERED TO SEND US ELSEWHERE. Thats how she came across. I would not bad mouth this place without reason. I am warning pet owners that your dog better not bark AT ANYTHING! If your dog is like that then you wont have an issue, but mine have a personality.
Posted by Alain on 2010-09-18:
I'll toss this out for consideration. There are some houses for vacation rental in the Carbondale area availible that are pet friendly. They run from $975/week up and you'd have to reserve in advance with one of the local realtors. They'd be about 20 minutes drive time outside of town, but it would avoid the problem you just had.
Posted by Anonymous on 2010-09-18:
Your review mentions 1 dog, 1 bark.
Your comment mentions dog(s), sporadic bark(more than 1).
"We even had the dogs sedated"

Just how much did your dogs enjoy this vacation?
Posted by jktshff1 on 2010-09-18:
My dog does what I tell him to. Acts better than most kids I know. It's called training.
Posted by angelout on 2010-09-21:
Look, if you are a person that books at hotel that advertises as dog friendly and they charge you considerably, it is very out of order to not be dog friendly. My questions about their pet policy were all asked in many conversations prior to this stay. And trust me, since I am being forced to go into detail I was told just about everything to get my business. Asked if they could bark in response to hall noise, asked if they could be left alone, even said family had a bad year and we needed to get out,all this was covered. I was told oh yes, yes of course you can leave your dog, gees its a resort town people, oh yes we know dogs bark thats why we put them all in one area. You know why I asked, because if she had told me what jerks they were going to be I would have gone to a house or lined up a sitter. I am glad my babies went, they had a great time. I am glad they bark when they hear people at the door.
We had 2 suites wall to wall. I could go into the next one and not hear anything, the place is solid. THe only way they could bother a person is if they were standing in front of the door.
I confronted them about an out and out misrep they made on the rate. The asst mgr suffering from a quasi Jet- Blue attitude snitched to his GM who then acted like a first class misfit in terms of being a cordial friendly person. Telling me how the maid heard my dog bark in the hall and basically threatening to throw us out. Thats out and out BS, horrible and I would have to say the behavior again is very pet unfriendly and unfriendly about other things as well if you have an opinion or disagreement. A true pet lover would say...."your pets must not be used to this new place, could you make sure they keep it down later when people are checked in? Sorry about the rate misrepresentaion, maybe we could make a compromise."
No, they were hostile and on a power trip and I have stayed at many places and NEVER had such horrid attitude about my dogs. I am the last person in the world to tolerate a constantly barking dog, but if you can not handle some barking you cant handle pets, period. We found a schnauzer running around the hall, kids yelling and running, other dogs barking, we dealt with it.
There are many animals on the earth that need homes. We make huge sacrifices in our time, money, and life to do our part to take care of three dogs and a cat. Its usually the people that arent doing anything that complain, like thinking they are the only ones that have the right to breath the air. Well, news flash, GOD made the animals and we are the caretakers, what are you doing to help???? Are you taking a pet in from your shelter or just thinking about how other animals inconvienece you, just a thought folks. final post on matter
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Time shares Don't work
Posted by 403moto on 07/15/2010
MAUI, HAWAII -- Do not buy a Marriott timeshare. We were told a 2 bedroom lockout room at maui ocean would be easy to use to come to Magi, or trade to go other places. This is not true. If you want to travel during school holidays or summer good luck. We have submitted requests on the opening day, for multiple resorts, and multiple dates. We have been successful one time. We can't even go to our home resort. Unless you can take your kids out of school to travel you will be bummed.
     
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Posted by Alain on 2010-07-15:
I know some people have had success with time shares, but I personally want nothing to do with them. I've heard too many accounts of problems with them from family and friends for me to consider them.
Posted by Bonnie Pinkstaff on 2013-08-22:
We have owned in Maui since 2001 and have had no problem booking our week each year.Use reward points not destination pts to book your week.
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Car damaged by a Marriott valet
Posted by Wilujo on 04/03/2010
Calgary Alberta Marriott gives you no choice but to utilize their valet parking service, which they charge for. The customer is not allowed to park their own vehicle.

In Dec 09 I stayed at the Calgary Marriott and was left no choice but to leave my vehicle with a valet. I received a numbered ticket that did not include any liability waiver. In the morning the vehicle was returned to me with $1500 damage to the left rear. It was reported and investigated and I was advised two months later that Marriott employees were not found at fault for the damage.

As the vehicle was in the care and control of Marriott employees and as it was parked in a facility under the control of Marriott, I am at a loss to come to any other conclusion except that a Marriott employee was responsible for the damage to my vehicle.

I am very disappointed in Marriott not taking my complaint seriously and will never again utilize the services of the Marriott or any other business directly associated with Marriott. In addition, no valet will ever park my vehicle again.
     
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Marriot Residence Inn Washington DC
Posted by Connoisseur on 02/14/2010
WASHINGTON, DC, DISTRICT OF COLUMBIA -- I stayed there for a weekend with my Pit-bull. That's is right with my dog. The staff was great. Nobody gave me grief about the type of breed, and was very sweet to him. The room was immaculate. The complimentary breakfast was ample with plenty of variety, fresh and delicious. The staff is extremely helpful in all matters and very polite. They made my DC visit a pleasurable experience and I will be staying there again upon my future visits to DC.
     
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Posted by The Hurricane on 2010-02-14:
Glad you had a great stay. I also have a pit bull and he goes everywhere with me.
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Rob at Marriott Ocean Club
Posted by Metaxas on 11/10/2009
I have been loyal customers of Marriott Hotels, and 10 years as a Marriott Vacation Club owner. We enjoy the Ocean Club in Aruba, which we have enjoyed three of the past five years. Not only do we love this property and other Marriott Vacation Club locations as a whole, we also invite numerous friends and family to join us on our vacations, booking more rooms at these Marriott properties for these vacations.

Our most recent trip in Aruba was scheduled from October 9th-17th 2009, although this vacation came to a grinding halt on the evening of October 15, 2009, leading to our departure from the Ocean Club and Aruba a day earlier than originally planned.

I have been a guest of the Marriott Resort in Aruba for many years; in fact three of the past five years I’ve chosen to vacation at your resort. As I had mentioned, my most recent stay was over the past couple of weeks. Although previous vacations have been extremely enjoyable and employees of the Marriott Ocean Club have been attentive and helpful, I am unfortunately left with a sour taste after this past experience.

During this vacation we experience several issues – including one devastating issue, the theft of all our electronic equipment.

The events of this week are in chronological order:
On October 9, 2009, I checked into the Marriott Ocean Club Resort to find our room 5685/ 5684. We were unhappy with this room assignment since we had: requested a lower floor, and we were facing the Surf Club Resort, also contrary to our requests. Two days later, on October 11,2009, the Ocean Club front desk advised us that we could move to the first floor location, which in the past we have enjoyed many times, however we were still not facing the ocean or the pool. This time we were assigned to room was 5185/5184 that once again had lousy views, facing the Surf Club Resort. My wife wanted to change room again, but I advised against this, as we did not want to spend our vacation changing rooms. I feel after being a Marriott Vacation Club owner for over ten years and having just purchased another Marriott vacation week that I would at least have had the consideration of having minimally a pool view or ocean view room.
Prior to our arrival at the Ocean Club, I had sent an email to the Ocean Club requesting additional services we might need upon our arrival. We did request one addition, a full service cleaning to our suite to be done on the fifth day of our vacation. Every day when we went to our room for lunch, housekeeping was in our room. We asked on each occasion why they were there, as we had not requested daily service. Unfortunately, we never did get a straight answer from the staff until later. During this time, we always left our laptop out on the kitchen counter, thinking no one would be in our room during certain days. Similarly, other electronic devices were not concealed. We did not expect anyone in our room; therefore, we did not take steps to secure these belongings.
We were vandalized on the evening of October 15th 2009 sometime between 7:00 PM to 9:30 PM; apparently someone knew what was in our room and were watching us to see when we were leaving the premises for an evening out. Although there were no signs of forced entry, we know all security is not 100% secure. We were thankful, when we returned later that evening, that whoever had entered our room, invaded our privacy, and stole our property, were not still there when we walked into the room. At least we were not physically assaulted. Missing were many items, including all of our electronics, which will reach a value of close to $4000.00. We found left behind in the room an old paper towel with dirt or oil on it, and an un-used condom.
We called security, which came and were very helpful to us, followed by the Aruba police. They took pictures and told us they would be moving our room that evening so they can do more investigation that next morning. The night manager came down to our room and gave us our new room 5436/ 5437, which, incidentally, we wished we had been placed in that room at the start, as it was exactly what we had requested to begin with. The night manager indicated that we wanted housekeeping every day, to which I replied, “No, you need to review your emails.” She did, and we were given credit back for five days of housekeeping, leaving the charge for the one day we had requested. At this time we also indicated our vacation was over due to this traumatic occurrence, and requested the Marriott to assist us securing flights and paying any travel charges incurred to return home on October 16,2009. They told me I would need to do this the following morning.
During the time the police and security were in our room, we kept stressing to them that the exit doors at the end of our hallways, one going to the Surf Club area and other leading to the pool, were never locked or even shut on several occurrences, as we never once had to use the room key to get into the building. We were told no one had brought this issue to the resort’s attention. We informed them that we were bringing to their attention and requested to have it fixed, as this was another unsafe security breach.
The next morning we walked over to the former room, 5185/5186, to make sure that we had removed all our personal items from that room as we were in no condition to do so the previous evening due to the stress of the situation. We also wanted to see if the police had come back as promised. We were shocked to find both exit doors at the end of the hallway open, with still no need to use room key, and to find a maintenance man in the room, watching TV. The room had already been cleaned, and housekeeping advised us some items had been sent to lost and found. The following concerned us: why had the issue with the doors remained unresolved, why was someone watching TV in the room, and, more importantly, why had the room been cleaned prior to police arrival, as potential evidence was in that room. I would hope that the Marriott would not let another family stay in that location until the police and security investigation were both closed.
We spoke to the manager in charge that day, and discovered nothing could be done to reimburse us until the investigation closes. This meant that neither our room bill could not be credited nor our difference in airline tickets. Our vacation was cut short, as we were originally scheduled to leave the resort on Saturday October 17, 2009. We always travel with a large group of people, and this particular vacation we were accompanied by ten of our friends and family. All of our traveling companions have been shocked and surprised by Marriott for attempting to handle this devastating situation without any type of compensation offered to us.

After a month now of our return and many calls to marriott, vacation club, Ocean Club, etc.......we have gotten no place except that they said it is handed over to their insurance company, however their insurance company only handles the actual items stolen and only if Marriott is at fault which Housekeeping does not fall under Marriott. Explain that one!! Plus in speaking with the higher management at marriott Ocean Club the deny all that was said and promise to us. And Aruban Police will not return calls or Emails.

So end result Marriott does not stand behind their name and do not care about personal safety or satisfaction from their customers.......and Aruba has now become a very unsafe island, while we were there a man got mugged in front of La Cabana and was fighting for his life.

Think twice before going to Aruba, especially Marriott properties and actually think about ever using Marriott again

     
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Posted by goduke on 2009-11-10:
So am I reading this right that the assertion is that the housekeeping folks are the ones who broke into the room and took the stuff?
Posted by Anonymous on 2009-11-10:
It seems that what goes to Aruba, STAYS in Aruba.
Posted by JR in Orlando on 2009-11-10:
An investigation was done at a major hotel in Orlando some years back and over 700 incidents were reported in a two year period, everything from stolen towels to people sneaking into rooms at night to steal wallets. All kinds of people have access to rooms at a large resort hotel. Your room is not a safe place to keep things. Keep it in your car if you have one, in the room safe, or check it with the front desk. Also, limit what you take on vacation.

You and your wife were not mugged or hurt. It was your decision to come back early. If your house was robbed would you move? Complaints about the doors are irrelevant. This is a resort. People are always going to prop those doors open, etc. If someone could get in your room by use of a key card or whatever, couldn't they get through these doors anyway.
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Sexual Assault at Beijing Marriott: No Assistance from Corporate
Posted by Msgramsci on 08/06/2009
BEIJING, CHINA -- After being sent to the Spa at the Beijing Courtyard (down the hall from the hotel), I was sexually assaulted and my adult daughter harassed by members of the spa. This spa is associated with the Marriott, charges massages to the room, and has special Marriott prices, and brochures in each room. It is the only spa that the Courtyard Beijing uses. After a weekend of frantic calls and emails, I continually got the runaround and told to talk to management at the hotel. No one spoke English. I finally got consumer complaints on Monday, only to be verbally abused and demeaned by 2 supervisors. They refused to connect me with their legal department.

The details of the assault and harassment are humiliating and painful. I have had no assistance, and only the Beijing Courtyard will speak to me. They are insisting I speak to them with the spa people and have a translator. To this date, they will give me no information as how to proceed.

I am appalled, damaged, hurt, and in shock. I have been a Marriott Platinum member for years, and cannot believe the casual treatment I have had.
     
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Posted by RestaurantGuy on 2009-08-06:
What did the Chinese police tell you when you reported it to them
Posted by spiderman2 on 2009-08-06:
If I were sexually assaulted in a hotel I would call the police, not the hotel. They will find out when the police show up.
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Dissatisfied customer-rewards
Posted by Girlfriend2 on 05/19/2009
COLUMBUS, GEORGIA -- Sent: Sunday, May 17, 2009 9:36 AM

To: marriott@marriott. delivery.net; customer. care@marriott.com

Cc: johnsro2@richmond. k12.ga. us; charles. livingston@AugustaMarriott.com

Subject: RE: Disappointed with your hotels

Attachments: 054.JPG; 057.JPG; 056.JPG; 055.JPG; 058.JPG





Worlwide customer care,



Recently from reward points to hotel reservations, to poorly kept rooms, I have become very dissatisfied with your service at the Town Plaza Suites, from rooms that were petite that was not my reservation; unclean with coffee cups, water bottles left, pans in the sink and these photos are attached on Saturday, May 16, 2009. The camera was not dated because we had to move quickly to go to the Springhill Suites and Josephine did not want to come up to look; the time was 6:30 pm. With staph infection and swine flu so easy to transfer, I don't know if the room was disinfected at all.



Rewards had me hold on last May 8, 2009 while they call Marriott hotel at Northeast Atl to see if I really stayed there April 8-10, 2009 and July 20-25,2008. Then coming back and saying there was no record of me staying at the hotel when I'm giving my receipt no. and date when my checking account was debited. Then I gave them the name of front desk manager, Montrell Jenkins and they called back and he verified all my information. There is no trust in your hotel for me any longer.



The rewards center had to verify my stay for August 1, 2008 and Labor Day weekend at the Atlanta hotel and even mentioned to me that I stayed free when in essence Richmond County Schools sent a check for $387 for July and I hand delivered this to the clerk and the other dates were deducted from my checking account.



On yesterday when I arrived at your Town suites, Columbus, Georgia and called back to reservations, James helped me while I called Josephine at the desk to cancel my reservation and set up at Springhill Suites. I used the points to pay for this reservation. The back of the room at Town Suites portrayed a basketball goal, toys, yard that was poorly maintained and one-bedroom mobile homes with no wall to keep customer privacy. When I went down to depart after our phone conversation, Josephine had left.

I then expained to the clerk again, while I was leaving. He told me the manager was Fyzal Ishahak and to notify him as well. He then offered me drinks and candy.



Finally at Springhill Suites, Jonise said I was a "Basic" member and could not use points and had to call her manager to see how they could put in the points because she did not see how I could use them although James at Reservations had set me up using my points. Thankfully, my mouth did not out-speak my mind because she was a basic worker at one of your properties. She then insisted on swipping my card although the room was free. She was very adamant about her managers names—with an attitude: “Milisa is guest services manager and Claire is the General Manager and gave me the cards for both. If the drive had been less than five hours, I would have driven back home!



Later I spoke to a clerk at Springhill who was ex-military and he was kind and said Jonise should not have use those words but Leonard Campbell said she was new and does weekends and probably should have called the manager after she had put me in and assigned a room and let the manager (s) handle it, and apologized again--what a friendly guy. He also said not to let that detain me from visiting the property again. She assigned me a room at the very end of the hall and my disabled mom could not walk to it!!! When I brought it to Jonise's attention, she said: "Could you and the girl with you switch rooms the?" My mom is under doctor's care for a leg would at Doctor's Hospital in Augusta, GA and Edgefield for her mind/aging.



It is with my sincere hopes that these matters will be addressed in the most appropriate manner. My Rewards number is 885057679. My address is:



6 Old Chappell Ferry Road

Johnston, SC 29832



Sincerely,





Rosa H. Johnson



To say the least, when I travel, be it one hour or five hours, there is no room for feeling this type of frustration, intimidation, and dissatisfaction.






     
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