HOUSTON, TEXAS -- Dear J. Willard Marriott Jr.,
As a frequent user of your company, I feel obligated to share with you my experience.
I booked a reservation for my client Mr. John Cardis at the Marriott JW Galleria, ... read full review3 Replies - Latest reply on 01/29/2005
Unsafe Area -- Stay Away!!
My husband (physician), infant, and I stayed at the Marriott Courtyard Isla Verde Beach Resort in Puerto Rico (7012 Boca de Cangrejos Avenue) in December 2007. The area of this hotel by far is the most ... read full review36 Replies - Latest reply on 07/27/2011
On Jan. 7, 2012 at 9 P.M. I saw along with my in my hotel room 305 a mouse hiding between the dishwasher peeking in and out. This was at the Residense Inn located at 1 International Drive Portsmouth, NH 1 Replies - Latest reply on 01/09/2012Add reply
I suggest that anyone with a Marriott Rewards account review their account after each stay to ensure that you receive your rewards points.
2 Replies - Latest reply on 10/12/2010Add reply
For 3 different stays I had to spend approximately 2 months going back and forth with Marriott to finally receive my rewards.
I will avoid Marriott stays in the future and probably use Hilton since they are much more responsive and helpful.
Marriot rewards does not inform me of the points I have earned and I believe it is cheating me and I have no way to reach the company. I intend to file a complaint with the state of ma. 2 Replies - Latest reply on 10/04/2010Add reply
MAUI, HAWAII -- Do not buy a Marriott timeshare. We were told a 2 bedroom lockout room at maui ocean would be easy to use to come to Magi, or trade to go other places. This is not true. If you want to travel during school holidays or summer good luck. We have submitted requests on the opening day, for multiple resorts, and multiple dates. We have been successful one time. We can't even go to our home resort. Unless you can take your kids out of school to travel you will be bummed.2 Replies - Latest reply on 08/22/2013Add reply
WASHINGTON, DC, DISTRICT OF COLUMBIA -- I stayed there for a weekend with my Pit-bull. That's is right with my dog. The staff was great. Nobody gave me grief about the type of breed, and was very sweet to him. The room was immaculate. The complimentary breakfast was ample with plenty of variety, fresh and delicious. The staff is extremely helpful in all matters and very polite. They made my DC visit a pleasurable experience and I will be staying there again upon my future visits to DC.1 Replies - Latest reply on 02/14/2010Add reply
I recently stayed at the Marriott’s London Regents Park Hotel. The hotel is actually in /near the Swiss Cottage area.
The hotel staff is non responsive. The hotel rooms and hall has a musty odor. As a Platinum Member, I was not treated well at all, I can not imagine how others would be treated. The maid did not pick up used cups, and never changed our sheets, but took the time to take the water bottles we were keeping cool in the mini – bar fridge out.
I would not recommend staying.
I filed with the EEOC on the above charges, and Marriott choose not to mediate. Do I need to wait before I file a class action suit? 5 Replies - Latest reply on 05/27/2008Add reply
OAKLAND, CALIFORNIA -- Don't expect service or much assistance from this hotel. Desk personnel could care less about any issues you bring to their attention.
1 Replies - Latest reply on 04/14/2008Add reply
We arrived exhausted late at night to find a tour bus and about 100 tourists blocking the entrance to our parking with no Marriott personnel present.
When I complained at the desk 8 minutes later, after receiving glares from the desk clerk and a "can't do anything about it", I had to sharply tell the tour manager to let us through.
I received an ovation from several of the people lined up out of their cars out to the street. No one could back up into traffic.
The place was virtually empty of personnel. We asked to have our luggage brought up and were told they didn't have anyone available.
Overbook room cancellation
LINCOLNSHIRE, ILLINOIS -- I am scheduled to attend a conference in Lincolnshire, Illinois (approx. 3 hours distant from my residence) and had a confirmed reservation at the Marriott Lincolnshire (in Lincolnshire, Illinois). The ... read full review11 Replies - Latest reply on 01/25/2008
WESTLAKE, OHIO -- I accompanied my wife on a business trip to the Westlake area again recently and was sorely disappointed in our favorite hotel's decline. One of the best things about that hotel in years past was the ... read full review3 Replies - Latest reply on 10/22/2007
Marriott, You Gotta Be Kiddin' Me!!
RANCHO CORDOVA, CALIFORNIA -- The weekend of Father's Day my fiancee', our 4 children and I decided to go visit family in Northern CA. This trip was to include camping, fishing & family fun with cousins I haven't seen in years! On ... read full review13 Replies - Latest reply on 06/21/2007
BATON ROUGE, LOUISIANA -- I was a fan of the Marriott Hotel until last year when I was on a tour of the devastation left by the hurricanes and was injured due to the Marriott Hotel’s negligence. The hotel staff decided to continue operation of an elevator that was stopping about a foot above the floor. The sad part is that when the coordinator of our tour notified the front desk of my injury, they said the elevator had been malfunctioning and they had a call in for maintenance. Clearly, with three elevators in service, an elevator that was not stopping in line with the floor, should have been taken out of service until the maintenance crew arrived. At least, they could have put a warning sign up.
3 Replies - Latest reply on 04/12/2007Add reply
To add insult to injury, the incident occurred in August of 2006 and they refuse to pay my doctor unless I sign a release and accept less than I lost due to the injury. My doctor is still not paid as of April 2007.
I didn't go running to a lawyer thinking they were the great Marriott and would treat me with respect. Wow, was I wrong. Who would have thought the Marriott would treat a guest this way.
Business Travelers Beware
FAIRFAX, VIRGINIA -- I am a frequent business traveler and have stayed at many Marriott hotels over the course of the last year. I have generally had good experiences with Marriott but at the Marriott Courtyard in Fairfax ... read full review7 Replies - Latest reply on 01/03/2007
I recently stayed 90+ nights at a Marriott hotel, and did not even realize my Marriott Rewards points were being redeemed for American Airlines AAdvantage frequent flier miles, which have no value to me. Besides, trading the Marriott Rewards points for AA miles is a terrible deal (I would have gotten approximately 5 free nights but instead I got around 1/4 of an airline ticket).
I called customer service and was told by a worker and a manager that they cannot reverse the automatic point transfer to American Airlines. They even said that they've had this request many times, which begs the question: If you have a problem that is causing pain to many of your customers, why don't you fix it?
As a customer, I don't care about the problems with a company's systems. All I care about is getting what I expected for my money, and for staying 90+ nights and spending $7000 I expected more than a few worthless frequent flier miles!!