Marriott International Consumer Reviews - Page 4

LONDON -- I booked a six-night stay at the London Regent's Park Marriott on the internet for a decent, yet unspectacular rate of $225/night. I cancelled the day I was supposed to arrive, and Marriott has charged me for the full six nights. I got absolutely no service for this; only the chance to play around on the Marriott website. A decent cancellation policy would be to charge for one night and provide credit for the remainder.

Marriott will not refund or allow me to rebook. This is the worst policy I have heard of with any hotel chain. Do not book with a Marriott when you have so many other choices. It's just not worth it. Also, their complaint channels are anonymous and faceless. It's hard to get a full name out of anyone you might complain to. They all run and hide. It's very unprofessional.

CORK, IOWA -- I cannot say how stressful my wife and I have found our recent experience with their Cork Centre. We were the proud owners of three timeshare weeks at Marbella (Beach Club). Two were fully paid for and one was being paid for monthly. I became very ill and made an arrangement to pay a larger monthly sum to them 300 dollars rather than 200 dollars to make up for five months missing payments. They continued to take my 300 dollars every month - which was very hard to find in our circumstances but refrained from advising us that they had revoked our ownership.

£5000 circa which had been paid to them over several years has been lost as well as the ownership and additionally we have experienced the most awful service from Cork office. Their senior will not speak to us but relies on inaccurate records. His staff and administration has lost documents, sent others to wrong addresses and generally caused us considerable heart ache and trouble. We are now £5000 down and have nothing.

Beware - do not get involved with this organization who were once excellent. J W Marriott who wrote The Spirit To Serve would I know take a very dim view of ** team and their inefficiencies. Has anyone tried to make a complaint about Cork to Salt Lake City? Try it. Cork intercept the complaint and keep it from their chief office over the water.

BATON ROUGE, LOUISIANA -- I was a fan of the Marriott Hotel until last year when I was on a tour of the devastation left by the hurricanes and was injured due to the Marriott Hotel's negligence. The hotel staff decided to continue operation of an elevator that was stopping about a foot above the floor. The sad part is that when the coordinator of our tour notified the front desk of my injury, they said the elevator had been malfunctioning and they had a call in for maintenance. Clearly, with three elevators in service, an elevator that was not stopping in line with the floor, should have been taken out of service until the maintenance crew arrived. At least, they could have put a warning sign up.

To add insult to injury, the incident occurred in August of 2006 and they refuse to pay my doctor unless I sign a release and accept less than I lost due to the injury. My doctor is still not paid as of April 2007. I didn't go running to a lawyer thinking they were the great Marriott and would treat me with respect. Wow, was I wrong. Who would have thought the Marriott would treat a guest this way.

FORT WAYNE, INDIANA -- I made a reservation at Fort Wayne Mariott on 2/18/07, I couldn't find the directions to Mariott and called Cust Service. The cust. service agent gave me directions to Courtyard Marriott instead of Mariott (I didn't know both hotels were different and located on same street). I told receptionist at Courtyard that I had a reservation at Mariott and she checked me in, she didn't tell me that I had to cancel other Mariott, as they were different. I saw my credit card statement and saw that I was billed for a day ($114.24) at Mariott as I didn't check in.

I made a formal complaint to Mariott last week and had to call twice to hotel and they came up with reply today saying that they cannot honor my cancellation. How can I cancel my reservation if I didn't knew that both hotels were different? The reservation clerk was rude and didn't care when I said I would take it to next level or complain to BBB. This is high handedness on the part of Marriott Staff.

I recently stayed 90+ nights at a Marriott hotel and did not even realize my Marriott Rewards points were being redeemed for American Airlines AAdvantage frequent flier miles, which have no value to me. Besides, trading the Marriott Rewards points for AA miles is a terrible deal. I would have gotten approximately 5 free nights but instead I got around 1/4 of an airline ticket.

I called customer service and was told by a worker and a manager that they cannot reverse the automatic point transfer to American Airlines. They even said that they've had this request many times, which begs the question: If you have a problem that is causing pain to many of your customers, why don't you fix it? As a customer, I don't care about the problems with a company's systems. All I care about is getting what I expected for my money, and for staying 90+ nights and spending $7000 I expected more than a few worthless frequent flier miles!

OAKLAND, CALIFORNIA -- On September 24th, of 2006, I was put in a difficult situation after having to switch my flights around in attempt to avoid sleeping in a deserted airport and missing school the following day. This placed me, in downtown Oakland at 1:30 am. As an international student and extremely unfamiliar to my surroundings, I sought out the nearest Marriott hotel, an establishment of which I have been a long time customer. My attempts were successful at trying to avoid any situation that appeared dangerous, miraculously, as someone carrying luggage and a laptop bag stand out as perhaps a prime target.

Upon arrival at the Marriott my intentions were to request a discreet corner where I could sit for 2 hours to simply work on my laptop as I wait for the Transit system to start running in the morning (only 1.5 to 2 hours). To my disappointment, the desk manager on duty turned me down, and rather than allowing me to stay in their empty lobby where I could have felt safe and warm, I was put back on the street. As a result I cannot see any reason for me to continue my business with this hotel chain, there are plenty of other establishments which I am anxious to support.

SAN ANTONIO, TEXAS -- I made a reservation 8 weeks in advance specifically for a two bedroom, two bath suite so our family could be together. On arrival at 4 p.m. September 4, 2004, we were informed that the residence inn was overbooked. Check in time is 3 p.m.? I thought there would be a suite held especially for us since I had confirmed beforehand. We ended up with two rooms not even close to each other which made communication a hardship. The halls were extremely noisy during the night and loud music from whom knows where played until the late hours. I feel we are owed another night.

PHILADELPHIA, PENNSYLVANIA -- We stayed at one of your properties in Philadelphia. Although it was one of the nicest hotels we have seen, our overall experience was very disappointing to say the least. Shortly after we checked out, we realized that we left our headphones (2 sets!) behind. We called from the airport and were told that someone would go up to the room, try to find our property, and call us back.

We never received that return call, and we have been unable to contact anyone who seems able to resolve this issue for us. To help keep me as a potential future customer, I would like the following: We would like to be compensated for the headphones (approximately $35.00), as well as for our time and frustration (possibly with a complimentary 2 night stay). At the very least I would like a response from your company regarding this incident.

Marriott allows pay-per-view pornography in its hotel rooms. This is highly disturbing since pornography is causally linked to violence against women. Creating Social Justice has launched a campaign against 10 companies, including yours, that we have feel have played a role in the mainstreaming of pornography. As pornography becomes more mainstream it becomes more readily available with no consequences (to the men) for consumption. The women pay the consequences.

We realize that you make a lot of money off of pornography. However, the human cost has to be taken into account. A woman is beaten every 9 seconds. Domestic violence is one of the leading causes of women with their children becoming homeless and women with their children are the most rapidly increasing segment of the homeless population. Creating Social Justice is calling for a boycott of your company until the pornography is removed.

FLORIDA -- Make sure you read everything and ask a ton of questions before buying with Marriott. They make it sound so easy to use and even easier to sell when you need to but GOOD LUCK. After 7 years of ownership, our resort is still not sold out and you can not resell. We were told 18 months and we could resell. THEIR CUSTOMER SERVICE PEOPLE ARE USELESS AND TELL YOU NOTHING BUT THEIR COMPUTER SCRIPT. BUYER BEWARE.