I was not refunded my hotel stay after seeing a rodent in my room since Dec. 20, 2011 through Jan. 07, 2012 and reported it to the front desk. 1 Replies - Latest reply on 01/15/2012Add reply
On Jan. 7, 2012 at 9 P.M. I saw along with my in my hotel room 305 a mouse hiding between the dishwasher peeking in and out. This was at the Residense Inn located at 1 International Drive Portsmouth, NH 1 Replies - Latest reply on 01/09/2012Add reply
DETROIT, MICHIGAN -- Stuck up customer service. Manager was extremely rude. Charged me for a late check out because I was in my room an extra twenty minutes, which wasn't on purpose I didn't know the check out time. We ... read full review11 Replies - Latest reply on 07/25/2011
I suggest that anyone with a Marriott Rewards account review their account after each stay to ensure that you receive your rewards points.
2 Replies - Latest reply on 10/12/2010Add reply
For 3 different stays I had to spend approximately 2 months going back and forth with Marriott to finally receive my rewards.
I will avoid Marriott stays in the future and probably use Hilton since they are much more responsive and helpful.
Marriot rewards does not inform me of the points I have earned and I believe it is cheating me and I have no way to reach the company. I intend to file a complaint with the state of ma. 2 Replies - Latest reply on 10/04/2010Add reply
Marriott's $250 Smoking Scam
My mother just got a $250 charge on her account for "smoking in the room" which is absurd because my mom is the biggest anti-smoker in the world. She spent hours on the phone with Marriott, going all ... read full review29 Replies - Latest reply on 09/06/2013
MAUI, HAWAII -- Do not buy a Marriott timeshare. We were told a 2 bedroom lockout room at maui ocean would be easy to use to come to Magi, or trade to go other places. This is not true. If you want to travel during school holidays or summer good luck. We have submitted requests on the opening day, for multiple resorts, and multiple dates. We have been successful one time. We can't even go to our home resort. Unless you can take your kids out of school to travel you will be bummed.2 Replies - Latest reply on 08/22/2013Add reply
Calgary Alberta Marriott gives you no choice but to utilize their valet parking service, which they charge for. The customer is not allowed to park their own vehicle.
In Dec 09 I stayed at the Calgary Marriott and was left no choice but to leave my vehicle with a valet. I received a numbered ticket that did not include any liability waiver. In the morning the vehicle was returned to me with $1500 damage to the left rear. It was reported and investigated and I was advised two months later that Marriott employees were not found at fault for the damage.
As the vehicle was in the care and control of Marriott employees and as it was parked in a facility under the control of Marriott, I am at a loss to come to any other conclusion except that a Marriott employee was responsible for the damage to my vehicle.
I am very disappointed in Marriott not taking my complaint seriously and will never again utilize the services of the Marriott or any other business directly associated with Marriott. In addition, no valet will ever park my vehicle again.
WASHINGTON, DC, DISTRICT OF COLUMBIA -- I stayed there for a weekend with my Pit-bull. That's is right with my dog. The staff was great. Nobody gave me grief about the type of breed, and was very sweet to him. The room was immaculate. The complimentary breakfast was ample with plenty of variety, fresh and delicious. The staff is extremely helpful in all matters and very polite. They made my DC visit a pleasurable experience and I will be staying there again upon my future visits to DC.1 Replies - Latest reply on 02/14/2010Add reply
LEXINGTON, KENTUCKY -- I stayed at this hotel during my mother's 60th Birthday...I received my credit card a month later and they charged an extra 250.00 on my card. When I called them they claimed there was somking in the ... read full review8 Replies - Latest reply on 09/18/2010
Rob at Marriott Ocean Club
I have been loyal customers of Marriott Hotels, and 10 years as a Marriott Vacation Club owner. We enjoy the Ocean Club in Aruba, which we have enjoyed three of the past five years. Not only do we love ... read full review3 Replies - Latest reply on 11/10/2009
I recently stayed at the Marriott’s London Regents Park Hotel. The hotel is actually in /near the Swiss Cottage area.
The hotel staff is non responsive. The hotel rooms and hall has a musty odor. As a Platinum Member, I was not treated well at all, I can not imagine how others would be treated. The maid did not pick up used cups, and never changed our sheets, but took the time to take the water bottles we were keeping cool in the mini – bar fridge out.
I would not recommend staying.
FLORIDA -- Make sure you read everything and ask a ton of questions before buying with Marriott. They make it sound so easy to use and even easier to sell when you need to but GOOD LUCK. After 7 years of ownership, our resort is still not sold out and you can not resell. We were told 18 months and we could resell.
4 Replies - Latest reply on 07/04/2011Add reply
THEIR CUSTOMER SERVICE PEOPLE ARE USELESS AND TELL YOU NOTHING BUT THEIR COMPUTER SCRIPT.
Marriott Change Policies On A Whim
TUCSON, ARKANSAS -- Marriott Hotels
Our employee booked a room for a federal conference with Marriott Tucson University Park. When he arrived he was told that the government rate was only available to federal government ... read full review8 Replies - Latest reply on 12/30/2013
PALM BEACH SHORES, FLORIDA -- My family and I vacationed at the Marriott Ocean Point. We entered that resort happy and lice free. We left the following week with a full blown head lice, all 4 of us. The Sunday we left we went straight ... read full review6 Replies - Latest reply on 05/27/2008
I filed with the EEOC on the above charges, and Marriott choose not to mediate. Do I need to wait before I file a class action suit? 5 Replies - Latest reply on 05/27/2008Add reply