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Complaint regarding an employee
Posted by on
STUDIO CITY, CALIFORNIA -- To whom it may concern;
My name is Shideh Shah & I am one of your regular clients all year long. I shop @ Marshalls, TJMax & Home Goods on Regular basis. I do not know, how your other clients shop at your great companies, but in all sincierity, I am at these locations at least once a week. I am a Designer & Also Event Planner. I shop at all your companies on regular basis. I keep all my receipts as well....... Due to nature of my business, every once in a while, if my clients refuse something, I do return & that is why, I keep all receipts up to 90 days......
Any how, today, I was at your Marshall location Studio City, California.
Had a purchase of around $500 & some returns.... An older lady with short blonde hair was helping me & she was nice & she was doing her job quietly. I also had around $300 return...... She grabbed a machine to scan the merchandise to check for accuracy & called a gentleman to get approval for the return. So this process took a little longer than anticipated. So I told the lady, what is the process she was doing & she said, well merchandise have to match their tickets...... So I asked, why it would not match their tickets. This very rude & unprofessional individual, whose name was Keith C. & it said Coordinator under his name....just turned around & said, well if the tag does not match the merchandise, I am going to send you, your way.........WOW....I could not believe what I heard.
This was unheard of!!!!! As I left the store, I have not stopped thinking about his rude behavior...... what does that mean??????
I am a 50 year old lady with 3 children & a very successful career. My income is over $300k a year & my household income is over $700k a year & I do spend a lot of money with your stores.... I am also a TJMax card holder.....
After discussing this with my husband...... I decided this employee needs to be trained properly....... I truly am very very disappointed & very very upset........ An individual with no social manners, should not be in a high position..... Whe does a good regular client has to be treated like a criminal. Even though the other lady, who was originally helping me, applogized for his behavior.. it has truly left a very bitter taste in my mouth. I will never ever walk into Studio City location..... But I truly can not share with you, how horrible I feel, about this low life employee of yours....... I truly expect a reply from you & he needs to be notified of his behavior. I have over 50 employees working for me & if one would make a such rude & unappropriate commet, I would have done something about it. Or may be better yet, I would never hire such an individual to begin with. Plesae kindly contact me.......My Mobile No. is 310.435.9005
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FlitteringFirefly on 10/16/2011:
You should never ever ever post your personal information on this site. Especially your cell phone number!
trmn8r on 10/16/2011:
Your income and the frequency that you shop there isn't a factor - I'd like to be treated well but I'm not showing anyone my pay stubs.

It sounds like the returns process is meant to prevent fraud, and since it was taking time you began inquiring about it. Maybe the Coordinator thought he was being cute or something by saying what he did. He should have just kept his mouth shut - it sounds like the CSR was doing fine.
Starlord on 10/17/2011:
I am probably going to get deleted again, because admin tninks some of my comments try to diminish the importance of the original post, but I have my own opinion, and should be allowed to voice it just like anyone else. There is an old saying, "Be careful what you wish for." It is Chinese, I believe. I do not see where the coordinator did anything wrong. You asked a question about the process, and he answered you truthfully. I am sorry you took umbrage at the response, but some of our fellow shoppers make such security matters a top priority. If you are not preapres to hear the answer, or the answer is what you want to hear, I would suggest you don't ask. No one said you were doing anything wrong. I probably would have told you the same thing, probably in a different way, but he told you the unvarnished truth. Best of luck in the future.
At Your Service on 10/17/2011:
I think I agree with Starlord. At least by the way this writing describes the interaction, it sounds like making a lot out of really nothing. A question was asked and information was given.

BTW, I'm sure the O.P. personal information, including name, yearly income and phone number has now been transferred to dozens of sites across the net. Not very smart to post such information.
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Bad management, screaming at me
Posted by on
Rating: 1/51
HIRAM, GEORGIA -- I went to Marshalls at Hiram, Georgia today. I had a buggy full of outfits for my two years old and went to the fitting room to try something for myself. I left my buggy outside the fitting room with all other buggies for customers in the fitting room. When I came out I couldn't find my buggy and told the guy at the fitting room, he didn't care and said nothing. I went straight to pay for my shorts. I realized that my car keys were at the buggy that I left outside the fitting room. I told the cashier and she came with me and helped me to look for the buggy. Then, the store manager came and told me that this was not the store responsibility to look for my keys. Well I'm sure an employee took the buggy, I don't believe a customer will take a buggy full of clothes already. They left me standing in there for almost an hour, the store manager then came up with my keys and called me irresponsible for leaving my keys in the buggy. So much of lack of respect to customers, I can't believe it, she didn't even look at the cameras like I told her to see where the buggy was at, and then she comes and calls me irresponsible. It was an employee that took my cart, and this lady doesn't even say sorry. I will never buy at Marshall's again in my life, this is the worst customer service ever. I had to wait for an hour for my keys just because an inept employee decided to take my buggy full of clothes, it is too logic that if the buggy is outside the fitting room and has stuff on it, then it belongs to somebody in the fitting room. in top of that my baby needed a diaper change in the meantime and they didn't even have a changing table in their bathroom. I am so disappointed.
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DebtorBasher on 07/06/2012:
They probably mistook your cart for one that had clothes that were being put back on the racks from the dressing rooms. Though they should have realized it was a customer's cart if the clothes were for a two year old.

Anyway, what they said about you keys could have been handled better. I've been in stores where someone would announce on the store's speaker, "If anyone finds a set of keys (or whatever was lost), please return them to customer service." and that's when most customers would take a glance around their area to see if they find them.
Anonymous on 07/06/2012:
I didn't know Marshall's was still around
trmn8r on 07/07/2012:
I'm thinking along the lines of Miss Debtor Basher - a "buggy full of clothes" may have been thought to be one that had clothes that needed to be restocked.

I wouldn't expect them to ask an employee to start reviewing security footage over this. First, it may interrupt the recording, and second it takes someone's time.

The manager should have handled his comments a bit better. Calling you irresponsible seems out of line. I'm glad they found them.
FoDaddy19 on 07/07/2012:
I agree with the others in that an employee probably thought that a cart full of clothes that needed to be put back on the rack. I also agree with the manager, in that it was indeed irresponsible for you to leave your keys in your shopping cart, however it was necessary to say it to your face.
madconsumer on 07/07/2012:
very helpful review and voted as such.
T on 08/06/2014:
I had the similar experience with Ledgewood,New Jersey Marshall store on Aug 5,2014,today
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Racial Discrimination
Posted by on
BURBANK,CA,STUDIO CITY,CA, CANOGA PARK,CA, CALIFORNIA -- I shop a lot at Marshalls, at least 3-4 times a week. However these 3 stores I shop at often on a regular basis.

Some of the merchandise that I purchase, I take to neighborhood shelters, and some of the other merchandise I keep.

However, when I bring merchandise back to return, I am treated and made to feel like a criminal, especially if I return something without a receipt. However receipt,or no receipt. I am treated by the staff as if I stole it. And it could have been a 1hr after I just finished purchasing it. I am so tired of the "racial discrimination" that I have been receiving from the staff at these stores.

I say "racial discrimination" because I have stood in the return lines on several occasion's where people that are not "afro American" like myself, make their returns with/ or without receipt, and I have never seen not one of them being sent out the door with the merchandise that they came to return.
I say "racial discrimination" because on several occasions when Marshalls refused to return their merchandise that I bought, I send my wife with the same merchandise, to the same store, and she has never had any problem.

I wonder why my wife, who happens to be "white" has never been told the things that I am told. Just a minute ago I was being told that "we could not verify this product, or we do not carry this product,or the regional manager [name removed]would not approve your return.

I am ready to seek legal counsel against these particular stores for discrimination.

I have made numerous attempts to contact customer service/as well as the regional manager Mr.[name removed] , however all of my attempts to resolve these issue's have turned up fruitless . The message that I am getting from Marshall's lack of response and concern for their customers is that "it's okay to take afro Americans money but not our complaints. What gets me so pissed and upset,is not their personal feelings or prejudices towards me, but the fact that I am "disabled", its not a visible disability, but none the less it is not easy for to get around, and then to be treated like this when I get to the "Canoga Park, CA" store or the "Burbank, CA, Encino, CA or Studio City, CA store just to be mistreated like this by these rude people. And I can prove and verify everything that I am saying.

Just last month the Marshalls store in Burbank, CA called the police and told them that they do not want me back in their store because I would not let the manager who happens to be "white" talk to me like I am some animal, so when I responded to the way that she was talking to me, they called the police and said that I was being rude in the store, and of course my side of the story fell on deaf ears with the police, who told me not to come back to this Marshalls. The police told me that the manager said that there are plenty of other Marshalls in the area to go to beside this one.

Well isn't this racial at its best, this happened last month in November, 2007 and I have not been back to that particular store yet. I thought that this was a free country, with freedom of speech.

Yeah right! That's what's been put out there for people like myself to believe, however when you exercise these rights, your wrong. This has been going on for centuries in many different forms and circumstances but none the less, history has shown me that whenever you are black and you speak up for yourself, your labeled as a trouble maker. If spoken truthfully by all the staff in these stores, without personal feelings or prejudices in the way, I have never disrespected any of these people, I have never stolen anything, and I pay for every thing that get. I have the bank statements of all the checks to validate what I am saying.

I have called the corporate office and they failed to do anything about this either. But then when someone says discrimination, they are quick to say that not true, I shouldn't feel this way.

My question is? How the hell can someone that is not my color tell me how I should feel about the way that I am treated, mainly by white people or some of these Spanish people who can not believe that not all black people steal, and not all blacks are dirty and nasty.

I am from New York city (Brooklyn) and my experience with people has taught me that, whenever you are not what people expect you to be, and they do not see in you what they have been told about black people, it bothers them and they try to do any and every thing to get you to act that way, to justify there feelings of the fact that their own people lied to them about us.

If you go to see a certain animal perform certain tricks,but when you get there the animal is not doing or performing any of the things or tricks that you were told he would do, you become very disappointed and you throw stuff at the animal or talk, or yell, anything to get this animal to act like what you said he would act like, and rather than to go back and look at the person who told you this and say you lied to us"

well maybe you can forward this to the corporate office for me, hopefully they will listen to you, I am tired of begging these people to hear and respond to my complaints, it's time for some "legal action".

Thank you,
respectfully and sincerely yours,
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DebtorBasher on 12/16/2007:
First I thought.."Oh no, another race card being played"...but I continued to read. I have to say, if they refused a return for you for the reason they gave, then took the return from your just may be as you say, discrimination. That is, IF the person who returned it for your wife was the same person you talked with. If not, it can be very well that the one you spoke with was not verifying the product the correct way and didn't know how...but I doubt they'd be working in returns if they didn't know how to verify a product.

How often do you make these returns? If you make a large number of returns, that may raise a flag as to something fishy going on, especially if you have no receipts. How do you lose a receipt for something you just bought an hour ago? If this is the case I'd be suspicious no matter what style hair a customer has...afro, Mohawk or bald.
FoggyOne on 12/16/2007:
Thank you for sharing by donating to the less fortunate.

Agree with Debtor....
jktshff1 on 12/16/2007:
what db said.
madconsumer on 12/16/2007:
"afro American"??

I thought the politically correct saying is "African American"?

I find this to be inflated. in today's market, is race really used against people?

finally, shop somewhere else.
autumn35802 on 12/16/2007:
I LOVE Marshall's!!!!!!!!
Anonymous on 12/16/2007:
If you really want to find out if this is a racial issue, take your wife with you the next time you need to return something and have her wait in the car. If you are unable to make the return, send her in right after you and see what happens. If she successfully returns the merchandise, then you may have a case.
Slimjim on 12/16/2007:
Could the problem possibly be in what seems to be, an enormous amout of returns you seem to make on a regular basis? Why are you constantly taking purchases back, and why not have the receipt EVERY time, knowing they are looking for it. I'm sure that not only is that practice possibly suspicious to them , but let's be honest, creates constant extra work on their part. Maybe you are right, it's hard to say, but money is green no matter who is spending it.
Starlord on 12/16/2007:
Constantly doing a rollover (buying and returning merchandise, especially without a receipt) is often indicative of a shoplifting ring. I know becaue I used to work in Loss Prevention before my days as a deputy sheriff. Race has nothing to do with it, really. If you are buying mass quantities of merchandise, then taking it back for refunds is very suspicious, especially when you don't have a receipt, regardless of whether you are black, white, brown, green or purple. Knock off the constant returns, and you will not run into so many problems. By making a huge amount of returns, you open yourself to the ire of the workers who have to process all this stuff.
heaven17 on 12/16/2007:
I used to work at Marshall's and I can shed some light. Starlord has it right, actually. Never in my millions of years in retail have I encountered such a mass of thieves, crooks, and con-artists masquerading as customers than when working at Marshall's. The people who made regular returns were watched closely because a good many of them were making or attempting fraudulent returns.
They came across as the nicest folks you'd ever want to meet, but they'd sell their granny for a dime.
So, while it sounds like you're doing good, the store is protecting its interests.
As for the racism, you may have a case. I don't normally say that because most of the people crying racism on this site wouldn't know it if it walked up to them and said, "Hi, I'm Racism."
But from your account, well, I may have to agree.
061671 on 12/16/2007:
I you read my statement carefully, I did not say that all my returns are without receipts, I said if I happen to return something without a receipt.

If I have a policy that governs the way that I run my business, then that policy needs to be respected as well.
A persons suspicions are irrelevant to store policy.

An as far as someone being suspicious,tell me when did people stop being suspicious of black people, especially the " black male", I am guilty just because I am black.

As far as the term "African American" is concerned, I used the language that's commonly used today.

tander on 12/16/2007:
I have to ask to, how often do you return items to the store? Sometimes if you are a familiar face and returns things frequently, they tend to frown upon that.
moneybags on 12/16/2007:
A few years ago, Dillards was exposed (on 60 Minutes)and received a hefty fine for this type of activity and the manner in which loss prevention spied on minority customers (in fitting rooms) while not watching the white customers. If you enter "Dillards Discrimination" in the search engine,you will be able to locate the types of discrimination cases that were filed/reported against Dillards. There has to be a government agency there in California which handles this "policy." Good luck.
i do not believ this on 12/17/2007:
Remember this fact: "A wise man can play a fool" but "A fool can never play wise" because Wis-dom is In-Finite.
Maybe you need to study were you came from.
Let's see! I believe that you came from the Cave's and Hillside's of the Caucus Mountains in Eu-Rope walking around on all four legs until my Ancestors came an civilized you and taught you how to first stand upright. And then taught you how to use fire and stop practicing Cannabilism: Get on your Square before you try to refute the Facts: I bet they did not teach you this in school.....DEVIL!
Unsatisfied Shopper on 12/17/2007:
I find this site funny...people post on here to help out other consumers and give them a warning and most of the people that respond to their posts tell them they are idiots or it is their fault they had to return items and may have misplaced a receipt. What makes the rest of you holier than thou...has no one else ever lost a receipt?

Secondly, the people that work in these stores don't always know what is going on...I'm more suspicious of those commentors than anyone else--especially individuals saying people who have a lot of returns are problems for the workers, because the workers have to do more work! Isn't that what you get paid for? Isn't that part of the job? If every half-assed their jobs like many of the clerks I've seen at different retail stores, we'd be screwed!

If you truly believe it is racism, and it sounds like it might be, then definitely pursue it. I'm sorry that you have to read all these comments that bring you down, instead of supporting you and thanking you for opening eyes to a possible problem.
killerklown on 12/18/2007:
The only problem is serial returners bringing suspicion on themselves by acting shady. Oh, and also these same serial returners apparently having less than a sixth grade education. What a waste of life...

From I do not believ this on 12/17/2007 - Reply
Were you born in the cave and hillside of the Caucus Mountains in Eu-rope walking around on all four legs: Probably noy but your Ancester were. Do the knowledge. You Devil!!!!!
From I do not believ this on 12/17/2007 - Reply
whoa!I should have known it would be a devil like you who obvious have not done any research outside of your watered down history.

"Inhale Knowledge" "Exhale Wisdom" to bring fourth understanding. I bet that went over your head too devil.

Remember this sayining you idiot:
A wise man can play a fool! But a fool can never play wise! why? Because wisdom is infinite!!!!!!!!!!!!!!!!

061671 on 12/19/2007:
I would like to thank everyone for their support and feedback. Both the positive feedback as well as the negative feedback. For I have learned a lot from both.

Respectfully and Sinecerely Yours
moneybags on 12/19/2007:
061671- You really show some class!
SoBlessed on 12/25/2007:
OMG I couldn't agree with you more and for two days have experienced the same type of behavior from a STORE MANAGER and a checker. I also had the opportunity to stand at the Customer Service area for literally hours yesterday and today trying to get my gift cards to work and watched others of different 'color' get treated far better than how we were treated. I am not letting what happen slide and plan on seeing that this store manager has a wake up call and realizes that her behavior is nothing less than pure ignorance. I am far beyond pissed at Marshalls and they have seen the last of my spending.
kaykaymissthang on 04/18/2009:
that's why you need to keep reciepts in a spot you can remember so you don't have this problem.......people do not understand how much that company goes through to try to keep you guys happy people have taken advantage of the return policy and that gives them little to work with when you need to return items blame the customers who abused the policy not the company! and maybe if you guys treated the store with respect and not trash the place maybe itll make the environment friendlier! none the less you get treated how you treat the store!
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Horrid Service
Posted by on
HIRAM, GEORGIA -- I would like to notify you that I had an incident today, April 7, 2011 around 7, that I didn't really appreciate. I was accused of stealing a green bathing suit and I didn't. This is how the incident played out.

My friend and I went in the dressing room so she could try on a dress and some leggings. Two items. The guy at the dressing room counter gave us a number two. I had absolutely nothing in my hands, I just wanted to see how the clothes looked on my friend. We came out and he asked me did I have a green bathing suit, when he knew that he saw two items. I felt disrespected because he didn't give me an apology and he also disrespected my friend. He was about 6'0, light skinned, dreads. I talked to the manager about the incident but I didn't feel like he cared enough. The customer is always right and he was wrong. My friend told me also that he called her a few unnecessary names. For which he should be fired for this. I work in retail and no matter what I never would treat a customer the way he did me.

I give a lot of money to Marshalls and I have never had any problems until now. I hope somebody can handle this if not I will myself.

Thank you.
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Venice09 on 04/07/2011:
If all he did was ask you about the bathing suit, I would not take it personally. Maybe he just got confused. He sees a lot of people come and go, and it's understandable that he might get his wires crossed.

Name calling is something else. I wouldn't put up with that. Did you mention that to the manager?
momsey on 04/07/2011:
So the manager cared but not enough? And how did he disrespect your friend?
lovemyson on 04/07/2011:
I don't really see how he accused you of stealing he asked about a bathing suit, he may of had you confused with another customer... And sorry in this day and age with the way people can act in public the customer is no longer always right.
Anonymous on 04/08/2011:
The customer is not always right. Who called your friend names, the manager or the dressing room guy? It seems like in the ghetto a lot of people are murdered out of feeling disrespected. Is this what you are talking about by taking care of it yourself?
unhappy999 on 04/08/2011:
I agree with the other posters, it sounds like he thought you were someone else who had a bathing suit. What did you say when he asked you about it? You say your friend told you he called her names, weren't you right there to hear it? I think we are missing some key details in this complaint.
Anonymous on 04/08/2011:
Everyone else already said it, but I agree. He most likely did confuse you with someone else. How did you react when he asked you about it? If you got really upset and angry with him, maybe that led to the name calling?
Anonymous on 04/08/2011:
Somebody at a store accuses me of shoplifting they're going to get a fist to the face.

Don't ask the question unless you got enough to make a citizen's arrest.

Outstanding review!
momsey on 04/08/2011:
I didn't see any accusation here.
Venice09 on 04/08/2011:
You're right, momsey. All he did was ask her a question. I really don't understand how this escalated into what sounds like a threat by the OP to handle it herself.
Anonymous on 04/08/2011:
Since I wasn't this when this incident occurred I'm going to have to take the OP's point of view on this one over those who have absolutely no firsthand knowledge what happened. I'm crazy that way.

The OP makes it pretty obvious how she felt about the green bathing suit confrontation. Who am I to tell her she was wrong to feel what she felt.

Again if it were me I'd planted my foot in somebody's crotch.
momsey on 04/08/2011:
If someone accused me of something, I'd say "The guy accused me of stealing a green bathing suit!" Not, "he asked me did I have a green bathing suit."

Lord, you only like assumptions being made when they help you with your argument.
Venice09 on 04/08/2011:
The fact that she seems to have overreacted to a simple question is interesting.
Anonymous on 04/08/2011:
Great momsey then word it that way if you ever write a similar review. As for myself I merely give the OPs the benefit of the doubt. I don't start ripping their story apart because they didn't word it like I would or respond as I would or feel as I do. I respect their review. Also, I simply lack any information to dismiss the OPs reaction. That's just me.
Anonymous on 04/08/2011:
I think this all depends on how the employee worded it.
Anonymous on 04/08/2011:
If you want something done, it is usually best to do it yourself. Give corporate a call.

Marshalls Corporate Office | Headquarters
770 Cochituate Road Framingham, MA 01701
yoke on 04/08/2011:
I would love to know the other side of this story
spiderman2 on 04/08/2011:
spiderman2 on 04/08/2011:
"Somebody at a store accuses me of shoplifting they're going to get a fist to the face."
"Again if it were me I'd planted my foot in somebody's crotch."

Good heavens, I am trying to teach my autistic preteen that it is never the right reaction to throw or hit when somesone says something to you verbally. All this time I have been thinking his overreactions were due to autism and have been trying to get it through that most people don't react that way. Maybe I am wrong???
Anonymous on 04/08/2011:
If all the guy asked was if you had the bathing suit, I don't know why you felt disrespected. I'm not really sure about the name calling, but who are you to say he should get fired? I think people have too much self-entitlement.
trmn8r on 04/08/2011:
The customer is not always right - if you work in retail, you should realize this. Some stores, like Nordies, may come close to that marketing phrase dreamed up by a company many years ago.

I don't see anything wrong in what transpired, based on what you wrote. A lot of times people will say that they were accused of stealing. Were you? Asking to verify what articles of clothing were taken in and used by who is not accusing someone of stealing, IMO.

Unfortunately, retail theft is a huge problem. I don't have a problem with being questioned in this setting.
Anonymous on 04/08/2011:
Being accused of stealing anything, when you haven't, is very demeaning. After the incident, I wrote to the store's corporate office and never did received a reply. Not receiving even an apology for the mistake made it sting even more. I never shopped at the store again. It may sound like a little thing, but I have never forgotten the incident and probably never will. (This was about 30 years ago!)
Anonymous on 04/08/2011:
Sam Walton believed the customer is always right. I will take Sam's word for it until such time somebody more successul than he says otherwise.
Anonymous on 04/08/2011:
If you think wal mart's stance is the customer is always right, you are totally wrong.
Anonymous on 04/08/2011:
Prince-Caesar, Please highlight in my comment where I mentioned walmart. I'll wait.
SteveWiginowski on 04/08/2011:
LR, Sam Walton was the founder of Wal-Mart. The customer is always right is something he was trying to implement into Wal-Mart. You never mentioned Wal-Mart here, but you did mention Sam Walton and his success. His success is Wal-Mart.
Anonymous on 04/08/2011:
"The customer is always right is something he was trying to implement into Wal-Mart"

You know very little about Sam Walton.
SteveWiginowski on 04/08/2011:
I may know very little about Sam Walton, but I do know that he is the founder of Wal-Mart. Wal-Mart is the reason that Sam Walton is successful. You're taking Sam Walton's word, who gained success from founding Wal-Mart. Sam Walton believed the customer is always right. Wouldn't the founder want their beliefs about the customer to be incorporated into the business that they are the founder of(which is Wal-Mart, in case you forgot).
Anonymous on 04/08/2011:
you're right Steve. You're always right.
Anonymous on 04/08/2011:
Shopping with my stroller, I have been questioned before. It did not offend me at all when the employee said something like, "Excuse me Miss, but I thought that I may have seen your son put something in your stroller, can you check for me?" ( There was nothing there)
Now, if the employee had run over and said " You and your son are hiding stuff in the stroller", and started demanding to go through my things, I would be completely offended and upset and probably embarrassed.

Starlord on 04/08/2011:
If I had been asked if I had a green bathing suit, I would have looked him right in the eye and asked if he was wearing a pink Speedo. Had he continued, I would have asked where I could score some ganja. ROFL. Steve threw me with his comment. I had a disconnect, thinking this was a WalMArt comment.
Skye on 04/08/2011:
I wasn't there, but asking a simple question does not mean they think anyone is stealing. He see's lot of people all day long, mistakes on who is who, are bound to happen.

As for the name calling of your friend, what caused him to get crazy all from asking an innocent question?
Anonymous on 04/08/2011:
LOL @ Starlord.

Speaking of Walmart, I once had a crazy roommate who routinely shoplifted there. Certifiably the point where I would be sure to lock my bedroom at night. I came home once and she was standing on the kitchen counter, yelling gibberish, and then jumped down and started running around me in circles kind of crazy. Anyway...she used to take a giant plastic cup of vodka and redbull to Walmart, and spend hours shoplifting. She got caught eventually, but she did it a few times a week for a while.
jktshff1 on 04/08/2011:
SteveW...Sam Walton is the reason Walmart was successful.
Anonymous on 04/08/2011:
Sam Walton was a successful franchiser of Ben Franklin five-and-dime stores well before Wal-Mart.
Mrs.Cole on 04/08/2011:
There used to be a store called Fredrick and Nelson... it closed years ago. I remember a salesclerk walked right up to me and asked what was I shoplifting. I put her in her place by not saying one word. Of coarse she had no reply, nothing else to say. I just stood there looking at her.
Not quite the reaction she she was hoping for. After she walked away I continued to look around the store. In fact I remember I stayed extra long just to bug her. And no.. I didn't buy anything.
Anonymous on 04/08/2011:
Mrs. Cole, I'm glad you stood your ground and stuck around! The way the employee handled that, for whatever reason, was unnecessary and rude.
Venice09 on 04/08/2011:
People who believe the customer is always right are living in the past. It is impossible for businesses to abide by that belief in this age of entitlement.
Anonymous on 04/08/2011:
Venice, I respectfully disagree. I don't shop anywhere I'm not appreciated or respected. If it weren't for customers, the store(s) would go out of business--hence, they are biting the hand that feeds them.
momsey on 04/08/2011:
Sing, being respected and appreciated does not have to have anything to do with the antiquated idea that "the customer is always right." A store can treat it's customers very respectfully while still abiding by its own rules.
Cwazychicken on 04/08/2011:
Customer may not always be right but that gives no store the right to be rude to customers for no reason. I know in some cases, its hard to prove who's right because of all the people who actuallu do steal. But you would think that the store could be a little nicer in the way they handle manners like this. I've been falsely accused of stealing super glue, I just laughed it off and told the guy I would call the cops if he made me take my clothes off....he wanted me to remove my pants outside the store. Because yea, superglue works great in I thought that was a bit odd to think I would take that. Apparently someone before I went to look at the makeup, left an open package of superglue and stole the glue...and they saw me there and just assumed I took it. I was with my mother, why would I want superglue? plus I went there to buy makeup, which I did. Some people are very rude. Finally he let me go, I know it was a real guy and not a pervert. They could've treated me better and asked me if I had seen the glue and if I had accidentally taken it? but no immediately accused me. I guess if it were a real theft, they couldn't be that gentle with me but still, no excuse for that guy's behavior. Stores need to be respectful but at the same time, they do need to bust those who actually steal. I understand that. But perhaps they should watch their security cameras closer......that way they can tell whos not stealing and who actually is.
Anonymous on 04/08/2011:
momsey, maybe the new mantra should be, "The customer keeps our store open." I really don't care if a store thinks I'm right or not. If they find they have made a mistake, then the very least they owe the customer is an apology. I guess that's the point I'm trying to make.
Venice09 on 04/08/2011:
Sing, but the hand that feeds them is often the same one that forces them out of business. I'm a strong believer that retailers and consumers are in it together. I remember a time when the customer actually was always right. But that's back when sense of entitlement was unheard of. People were reasonable and honest, making retailers happy to accommodate their customers. Too many consumers today want blood, and if they don't get it, they hop on the internet to spread the word and form boycotts. Retailers have been forced to draw a line or close their doors. I am concerned when I see places go out of business. That just means less choices for consumers, and less competition results in higher prices and poor customer service.

I don't recall ever feeling disrespected in any store, but that's because I don't give anyone reason to disrespect me. People who go on websites like this and give their version of a story always make me wonder what really happened. I know there are employees who are not exactly customer friendly, but there are plenty of customers who are no prize either.
Cwazychicken on 04/08/2011:
Well, I see no reason to make up things, and I find it sad when people actually make things up on here for fun...they obviously have a lot of time to waste. I think its sad people can't believe people because of so many liars out there. Seriously, some things online are said in the way that happened and some is BS..I can believe some of the stuff I have read and some seems farfetched. But does not mean people like myself are not decent customers. I am a decent customer and I do not deserved to be searched in public the way that guy wanted to search me. I was 16 and it was awful. I come on here to read and post my experiences with similar situations. You can believe me or not, doesn't mean I have to stop posting on here my opinions and my experiences. Not everyone who posts are liars.
Anonymous on 04/08/2011:
Every post is colored by one's perception, as are responses.
Anonymous on 04/08/2011:
Venice, I have not been disrespected in a store either, since I was an adult. When I was 20, I was accused of shoplifting. When they found I hadn't taken anything, they didn't apologize. That should also be in a stores set of "rules". A profuse apology should always be offered for a mistake of that type. It's demeaning and embarrassing.

For the millions that shop every day, there really doesn't seem to be that many people complaining. I think for some the sense of entitlement may have always been around, there just wasn't a way to spread the word so virally.
Venice09 on 04/08/2011:
Sing, the internet has definitely made things worse. I see people complaining about things that they would never have complained about in the past. I feel sorry for retailers. They can't continuously scour the internet to defend themselves. In the overall scheme of things, I too believe those people are in the minority. But I also think it's enough to make retailers draw a hard line.

I have never accused of shoplifting, so I'm not really sure how I would react. Oh, wait! I actually was suspected once in Barnes and Noble. My son had a wallet from Target that set off security alarms in other stores. I took it back to be deactivated, but it was still a problem. We were in the music section of B&N, and I took the wallet from him because I didn't want him to be the one accused if it set off the alarm. Sure enough, it did. An employee questioned me, but I felt like she didn't believed my explanation. I was annoyed but can't really say I felt disrespected. CDs are easy to hide, and I did have a coat on. I would have agreed to a search if asked. The employee did not apologize, but I can honestly say it didn't matter to me. She was trained to be suspicious, and I did appear that way. She was just doing her job.
Venice09 on 04/08/2011:
Sing, now that I think of it, I might have proved your point. My son was a young teen when this happened. That's why I took the wallet. I didn't want him to be embarrassed. He probably would have appreciated an apology more than I would have.
Anonymous on 04/09/2011:
Venice, I have a wallet right now that sets off alarms. Even in Singapore! I wonder what they put in those things! Funny thing is, in the stores I shop at, they never ask to search me or anything. They just say it's probably the credit cards and laugh. I would not hold it against them if they wanted me to empty my purse, but I would be offended if they did not apologize, even now. I am nobody's doormat!

Anonymous on 04/09/2011:
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Rude Behavior
Posted by on
I was at Marshalls at the St. Louis Mills outlet to return merchandise yesterday evening. I confirmed with the store clerk (coordinator, her tag said Marie P.), if that was the return counter as I saw no one in line, as she was handling a customer. Her response was “yes, but let me take care of this lady first” which was fine.

As she got done with the lady and I was waiting for her signal, another lady approached her with her returns and asked her if she was returning merchandise and if I was here first noticing me – Marie’s response was “I couldn’t tell you who was here first” looking at me as I was 2nd class. I was appalled as she without a doubt knew I was there first. I am not good at explaining and will suffice to say the experience was demeaning.

While I have never placed much of weight on race, both the ladies (Marie as well as the customer) were white and I am brown, was unshaven and probably looked unappealing. I can only hope this is an isolated instance.
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Anonymous on 10/03/2010:
What I do when this has happened, because of confusion or for whatever reason, is just say, "I was next". Sometimes the clerks don't pay attention to who was waiting, even when they've acknowledged you. Weird, but it happens. I wouldn't take it personally--it's probably just a case of really bad customer service by someone who probably should be in another line of work.
Anonymous on 10/03/2010:
Singsing, that's excellent advice, and I agree. Speak up.
Anonymous on 10/03/2010:
It would be great to know how you responded to her statement that she didn't know who was there first, and then what her response to that was...that would have determined (for me anyway) whether or not she was being a jerk or had just forgot that she'd already spoken to you.
Skye on 10/03/2010:
All that was really needed, was for you to speak up, as sing posted. Telling the clerk you were next was true. That's not being treated as second class, all that is that you were overlooked, and it happens to all of us at some point or another. Sorry your feelings were hurt, you were offended and that's understandable.

spiderman2 on 10/03/2010:
All you had to say was "I was here first" and step forward. In all truthfulness, many times when I am working the checkout, I would have a hard time describing who was in line behind the person I am currently waiting on. When I am waiting on a person, they have my attention and I may answer a question asked to me by someone else, but typically my polite response is to tell that person to hang on until I'm done.
Skye on 10/03/2010:
Great point spiderman. Recently, I went to the deli counter at my grocery store, and was waiting for a couple of seconds. The deli guy behind the counter said hello, and said he'd be right with me. While waiting, another woman, came up next to me for deli help. When the deli guy came back to me, even though he had spoken to me, still asked who was next. I said, "I am". It's easy to forget when you are helping customers all day long, who was next, and if they don't speak up, how will the clerk know.
Anonymous on 10/03/2010:
When I worked in the shoe department, I would go to the back and get shoes for someone and sometimes I forgot who I just went and got the shoes for. Customers can start to look alike after a long day at work. All you had to do was point out that you were next. The other customer hopefully let you go first and didn't just ignore you and stepped ahead in line
Ytropious on 10/03/2010:
As a clerk it's hard to know who was next. She may have answered your question, but maybe she didn't look up and survey the area and who was waiting. She may not have known you were the only one there originally. The other customer probably saw you first, if you assert yourself I'm sure the other customer would have yielded to you.
Venice09 on 10/04/2010:
JC, I would like to know that information, too. It would reveal a lot about the employee's actions.
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Very Very Bad Customer Service
Posted by on
SAN DIEGO, CALIFORNIA -- I purchased a pair of running shoes from Marshall's, near San diego, CA - 92117. After wearing them for 2 days I got rashes on my feet. so decided to return them. when I went there to return. the customer service representative said that I can not return them because it was used. I showed her my feet and then she makes a call to some other person and asks for the permission if I can return them or not. Finally them took them back but also said that It is first time that we are taking it back from next time we will not refund, if the item has been used. c'mon, It was running shoes. how would someone makes sure that the shoe is comfortable without trying them or just trying them in the house. no body is going to run in the house and try them. That was bad. Never had this king of experience at other stores. I used those shoes just for twice. and other stores accept return them even if you have used them for a month or more than that.

I would never shop from Marshalls anymore. they treat their customers very badly.
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bcd on 09/21/2010:
You were not treated badly. They went against store policy and accepted the return. Marshalls cannot resell those shoes. Into the trash they went. Not a valid complaint.
jktshff1 on 09/21/2010:
"Finally them took them back"..What is the problem? Good review for the Marchalls employees involved. This should be a compliment.
werelucky on 09/21/2010:
Would you buy new shoes that only had been worn by someone else twice? I'm sure they didn't get to sweaty or worn since they were only worn twice.
Anonymous on 09/21/2010:
I think Marshalls did right by you in letting you return them. I don't think the places I buy my running shoes allow that. If I wear them around the house first, on carpet, and find they are uncomfortable, they will let me return them. But if I wear them outside and they can't be resold, it's a no-go.
FlShopper on 09/21/2010:
Your post will probably encourage people to shop there; they went against their normal policy and you got to return an item that normally cannot be returned. I'd say they treated you pretty well.
sanshain on 09/22/2010:
The problem with them is they said you should try the shoes inside the house before wearing them outside!So how Can somebody predict how the shoes would react to the feet?How you make sure that the running shoes won't hurt your feet running inside your house?Instead of being sorry about me feet they made it like it was the fault of my feet and not the shoes
Ytropious on 09/22/2010:
It might very well be? I mean what if your feet are particularly sensitive to some material in the shoes causing the rash? Wearing them inside the house to make sure they are comfy isn't out of the question.
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Poor Customer Service
Posted by on
LOS ANGELES (S.F. VALLEY), CALIFORNIA -- I bought a purse, the handle came apart & so I tried to return it, w/in the allotted time, but they wouldn't let me. I even said it didn't have to be cash, a giftcard would've been fine. They still wouldn't. Businesses like that don't deserve to have customers, they should be driven out of business.

They obviously don't appreciate us paying customers. They'll just go on stealing from us.
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User Replies:
Soaring Consumer on 04/04/2009:
Did you have a receipt?
spiderman2 on 04/04/2009:
That was my question too. That little detail is rather pertinent here.
Anonymous on 04/04/2009:
I think we all know the answer to that question.
Slimjim on 04/04/2009:
oh yeah
sikkawastnmunyonthrjnk on 04/12/2009:
Failalot on 04/12/2009:
lol...something you bought at Marshalls fell apart???
Why does this not surprise me in the least? xD
People shop at Marshalls for price, not quality.
I hope you've learned a lesson.
kaykaymissthang on 04/18/2009:
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