NEWARK, OHIO -- Mathews Ford 500 Hebron Rd, Newark, OH. Discriminates against autistic children! Just ask their manager **. He actually stated that (after my daughter was already at the lot with cash for a car and he knew that the car was for my autistic 4 year old grandson who was with her and it was to get him to his medical and therapy appointments) that he was refusing to have his mechanics do a five minute tire change on the flat tire on a sure sale because they weren't going to be making enough money on the car! Exact quote "the salesman will only make $25 off that car."
Well, his attitude was arrogant and customer service skills were nonexistent. I am actually in california and had seen the car listed on autotrader.com. It looked good and had fairly low miles for an older car. Based upon phone assurances from his salesman that it was in good mechanical and physical working order I had wired money then called and woke up my son (who had worked the night before and who had to work the following night) to drive his sister to the car lot. This was a sure sale if all went well. So they arrived to find a car with a flat tire and a manager who refused to have it changed. Just then my son's starter went out on his car so he called for a tow.
Clearly (and I could tell when I actually called and talked to the manager) they felt that my daughter's business was not worth the bother. And the fact that the car was needed to get an autistic child to his therapy, medical appointments and school made no difference. Nor did the fact that, based upon the assurances of their salesman that the car was in good mechanical and physical condition (that would include four inflated tire), my son had been awoken with little sleep and would get no sleep before he had to go back into work.
Furthermore, the manager ** presumed (because I was a female I suppose) that I did not realize that, with the high power tools available to them, it would take approximately 5 minutes to change that tire and tried to tell me that his mechanics could not take the "time" to do so.
Several times ** quite arrogantly (yes one can tell when the other person is on the phone) told me that they were not making "money" on this car and emphasized that. I made certain to tell him that wasn't the point. Good customer service was the point. He made a point of telling me that the salesman would "only make $25 on this sale". I doubt his truthfulness. If that were the case, this vehicle would already be out to auction.
But here is the manager's big mistake. The not wealthy young mother of the disabled child is a disability advocate at the who knows a lot of people and who speaks at the state and national level. Yes, the young lady that the manager of Mathews Ford (yes, you **) thought was too unimportant to change a tire for, whose mother you insulted on the phone, who you made it abundantly obvious was not worth your time and whose poor little business you did not even want is a national disability advocate who will be speaking at a national convention in Maryland this summer.
Nice going **! You really know how to alienate people. You see, not all important people appear important or have money. Not all well connected people are obvious to you. So, you choose to alienate someone and show your true discriminatory colors to the mother of a disabled child because you assumed that nothing would ever come of it.
Well, you were wrong, and this review is just the beginning of letting others know that Mathews Ford discriminates against disabled individuals! After talking to you personally, I am shocked by your lack of professionalism and the lack of customer service on the part of Mathews Ford. I do not recommend Mathews Ford to anyone seeking a car or for service on their vehicle. Anyone who would mistreat disabled/disadvantaged children is not someone whom I would want to either buy a vehicle from or who I would want to service my vehicle.
NEWARK, OHIO -- If anyone is interested in a class action lawsuit against Mathew's Ford in Newark, OH 43055, please e-mail us and let us know. We purchased a 1990 Ford Tempo about 1 week ago. We were not considering a lawsuit until we just saw that we are not the only ones they have sold a dangerous car to. Here is the situation, the Ford Tempo was to be a backup car and we did not pay a lot of money for it as it is a wreck cosmetically. It ran when we got in the car, however, we noticed as my sister drove it up the driveway that there was something wrong with the back wheel, it looks like it is about to fall off.
My grandfather who has been a mechanic for many years looked at the car and the stabilizer bar is completely rusted away from the frame and the frame is completely rusted out, there is nowhere to reattach it to. My little sister could have been killed as the wheel is not attached to the car! We called Mathew's Ford to find out if we could get our money back the very next day and they told us no it was sold as is, however, I believe there is a lemon law in Ohio that says you cannot sell a car that is not drivable meaning a totaled car! They would not even have anyone look at it and proceeded to tell us that their service team had never looked at the car to begin with!
Later in the week, the manager called us to tell us that the title came back saying the miles were unknown. I called the title company and they said it would be a problem if we were to sell the car, it would lower the value (which we would never sell that car as we would end up with a lawsuit) so I called them back to see if I could return it on that basis as we were not informed of that either. The manager, Tim, then contacted the general manager and he told us to take the car to the junk yard and bring in the receipt and see if they could refund us the rest of the money.
Our salesperson then called us from Mathew's Ford and said that the general manager was willing to work something out with us to sell us a stick shift trade in car that I already told them I did not know how to drive. I called our salesperson back and left a message for her to call us back because I had no one to teach me to drive a stick so we were not interested. I have yet to hear from her - she has the day off today.
I called today because my grandmother wants the POS out of her yard and is threatening to call channel 6 news and the attorney general, so to save them face I called back to see if they would come tow it as I still do not have the title and the car can't be towed regularly because the bumper is duct taped on the car.
I called and talked to some other manager and he was very rude to me. I told him about the wheel ready to fall off and the whole story and asked if they could come pick it up. He then proceeded to ask me "What? Is it not drivable or something?" Well, I would say not unless they want a lawsuit after we flip the car over in the snow because the wheel isn't attached and that is if we live through the accident!
He was very rude and then told me "Well I don't have a tow truck." He then told me to call Wally's because that is who they use and he doesn't know how much it will cost me to do that as it will have to be towed by flatbed. Well, should I have to pay for their mistake that could have been deadly? You would think that they would be grateful that their mistake did not cost my little sister's life, instead they were very rude and blamed us for the whole thing. We are to the point now that we are calling an attorney.