MECHANICSBURG, PENNSYLVANIA -- Beware of buying anything from this company. We bought an expensive King mattress and box spring for almost $2,000. After about 6 months, it started sagging in the middle. We had them come out and take a look. Their 3rd party inspection team admitted it was sagging on both sides. However, they found a small sweat stain at the head of the bed and used that as an excuse to deny the claim. Their warranty doesn't mean anything. They try to find any excuse to avoid doing the right thing. Technically, the warranty is indeed void if the mattress is found to be soiled in any way. However, the stain had nothing to do with the sagging. It is poor product, and terrible customer service. They are very nice when you are buying, but when you have a problem they don't help. The only reply I get quickly is them providing excuses when I complain. Bottom line....I didn't want money back as much as I wanted a good mattress. I didn't get either. Their product is not worth the money. I wouldn't ever buy anything from this company. Add reply
Don't buy from these clowns!
ALTOONA, PENNSYLVANIA -- A very unsatisfactory and stress-filled experience. This company advertises 'money back guarantee' in their ads... don't you believe it! When they want to sell you something they are all nice and can ... read full review3 Replies - Latest reply on 05/31/2013
7 weeks and NO mattresses!!!
HAGERSTOWN, MARYLAND -- On presidents day (Feb 18th) of this year 2011, my husband and I decided to purchase new mattress sets for both of our daughters. We checked several known stores but decided on Mattress Warehouse on Garland ... read full review2 Replies - Latest reply on 03/29/2011
FALLS CHURCH, VIRGINIA -- I ordered a mattress from Mattress Warehouse in Falls Church, VA, on Dec 4. On Dec 5, I returned to the store to cancel the order because I found out that the salesperson had misled us into thinking there was a warranty on the mattress. Since we bought a floor model, it turned out there was no warranty. I filled out the paperwork to cancel the order. This was faxed to the district manager to be approved on Dec 5.
Note that the mattress was never delivered.
Since Dec 5, I have spoken with Dean several times as well as Aaron at Customer Service asking about the status of the refund. Their customer service dept is very difficult to get hold of. I have left several messages and have never been called back. When I have gotten hold of someone, they have each assured me that the district manager has the paperwork and the cancellation will be coming any time. I am still waiting for a credit as of Dec 29.
TOTALLY UNPROFESSIONAL AND DISHONEST, THEY WILL SELL AND DELIVER TO YOU A DEFECTIVE MATTRESS AND REFUSE TO COVER IT UNDER ANY TYPE OF WARRANTY! I NOTICED WITHIN ONE NIGHT OF SLEEPING ON THE MATTRESS) GET EVERYTHING IN WRITING AND EVEN THEN BEWARE, THEY WILL NOT GIVE ANY TYPE OF REFUND OR MATTRESS! Add reply
FREDERICK, MARYLAND -- We went to Mattress Warehouse and bought a very expense Serta bed. Once at home I found the mattress would sink in all around me making me hot and uncomfortable, not to mention hurting. So I called the ... read full review8 Replies - Latest reply on 06/11/2008
SPRINGFIELD, VIRGINIA -- Mattress Warehouse, Frontier Dr, Springfield, Va 22150
The items were purchased on a Saturday late in the afternoon by my wife. At the same time about 50 miles away my son was purchasing the identical set. The next morning I returned the set my wife bought because it is close to our home. I explained to the young lady what had happened and she agreed to the refund of what we had spent the day before (in cash). She then said she needed to get an approval for the refund from corporate, she called and spoke with a manager who argued with her but finally said OK and for her to send the invoice in and they would cut a check and send it to me. I was not real happy with this since we had paid cash less then 24 hours earlier. I agreed and he said it would take up to 2 weeks to receive the check. That was January 15, it is now the 26 of March and nothing. I called the customer service rep who said she would look up the acount and call back still nothing. I have tried to call 7 more times and have left messages but to no avail.