I ordered a back to basics product on August 14, 2010 and never received the item. You cannot find a phone number to contact the company and they never respond to the many emails I have sent except to give a general email that states:
Maximum Beauty Store Order Status Request Form Confirmation.... Thank you again for selecting 'Maximum Beauty Supply Stores' to purchase your beauty cosmetics and personal care grooming items - we really appreciate your kind and generous business. The Maximum Beauty Supply Store Service Staff has received all of the required information requested that would allow us to check on the exact status of your order. You will receive an "Order Status" response within 24 to 72 hours via the email address associated with your order.
Below are answers to frequently asked customer questions, such as how do I check on the average handling and shipping time period of an order - this and other related information can also be found within our store policies which all customers electronically agree to prior to completing their purchase order.
*Purchase Order Shipping & Handling: U.S. Customers - Typically the shipping and handling of most purchase orders delivered 'WITHIN' the Continental United States take from 5 business days up to 21 business days (not including weekends or holidays), simply depending on the specific location of the order recipient and the availability of the items ordered.
International Customers - Typically the shipping and handling of most purchase orders delivered worldwide 'OUTSIDE' the Continental United States take from 2 to 6 weeks, Simply depending on the specific location of the recipient and the customs regulations of that particular country.
*Purchase Order Cancellations: We cannot accept order cancellations now that the purchase order has been placed, as it has already entered the initial stages of being processed by a secure accounting system that prompts the distribution process to take immediate action on the order the moment payment in full for that order is verified. When you place an order with us, we (and the law) consider it a binding contractual request by you for our services, as part of the 'Electronic Signature Act' passed by majority in US Congress and signed into law by President Clinton, June 2000.
*Purchase Order Returns: Due to strict Federal U.S. FDA sanitary regulations personal care cosmetic products & tools (for hair, skin or nails) cannot be returned for any reason - All such sales are final. A reasonable 25% restocking fee and loss of all shipping fees will assessed on all unauthorized order returns, refused orders or attempted order cancellations - no exceptions.
*Purchase Order Disputes/Chargebacks: According to Federal & State laws it is highly illegal and considered fraud for a customer to perform an unauthorized credit card charge-back &/or file a dispute while their order is either "In Process", "On Backorder", "In Transit" to or "Received" by the customer. For such fraudulent chargebacks &/or disputes we immediately invoice the customer a chargeback/dispute service fee of $50.00 to $100.00 (not including the Aragon International Collection Agency's recovery costs) plus the total cost of the order - no exceptions.
LAS VEGAS, NEVADA -- I ordered 3 bottles of a hair color, with one bottle free. The order had to be paid for with an electronic check, (my first and last experience), I was told I would receive this product in 5 to 21 business days. It has now been 2 months, and I have never received any response to any messages that I have left, nor any of my emails. Do not buy from this company, as it is a complete scam. I am actually going to call the Vegas Better Business Bureau and report them, and also to anyone else who will listen to me. What an insult, and a nifty way to steal from honest, unsuspecting consumers.
On August 8th this year I purchased 3 hair treatment items from Maximum Beauty Stores. So far, almost 3 months later the items have not arrived. I have tried to contact the company via email - I am totally ignored! They have a special "form" to fill in for tracking your parcel - they say it will take between 24-72 hours for a reply. Well for 3 weeks now, I have daily filled in that form and never get a reply. As mentioned no response to any email either. As far as I am concerned this is fraud and this company should be black-listed!