I've had my Maybelline Eyelash Curler for over 30-years. It's a great product, but I can't find any of the white refills anymore. I've tried their crummy black, gel refills. They pop out and every time I use my curler, it's a struggle. I've bought other eyelash curlers, but none are as good as my old one. I've read all over the Internet about complaints that Maybelline has received regarding these refills. I don't know why Maybelline won't bring back the old style, even if they only sold them on their website. This is ridiculous!
I am a very loyal customer when it comes to Maybelline. The only makeup I use, is their products. I was overly excited when I saw the new products that were coming out. I was dying to try Falsies Mascara!!! I bought it a few days ago and opened it as soon as I got in the car, but to my disappointment, I was not at all satisfied with this product. It was messy & did not by any means live up to the expectations. I love the idea of the brush, but the product itself was horrible!! I love Maybelline 100% but just this product was really a fail.
CECILIA, KENTUCKY -- I purchased this mascara product on 11-11-11. About 1-2 hours later, my eyeballs were on fire. It felt like acid was burning them. My right eye continued to swell until finally it swelled shut. The pain was unbearable. I called the Poison Control Center and told them what was going on. They took my name and said I needed to go to the Emergency Room immediately. They asked which hospital I was going to and called ahead to the ER.
When I got to the ER, I didn't have to wait but a few minutes. The doctor came in, examined my eye, left the room and came back with some numbing eye drops to help take care of the pain. He informed me that I had Chemical Conjunctivitis, Blephritis and Pink Eye, all caused by the Maybelline VolumExpress. That was 11 (eleven) days ago.
Today, 11-21-11, I saw my Family Doctor. My eyes are still bothering me, especially the right one. It is still draining, still swollen, and crusted together in the mornings. My vision is also blurred. My next step is to get an eye exam to see if I have any permanent eye damage.
What ever happened to the color Charcoal Grey Eye Brow Pencil? I used it for years. It is what matches my hair and skin color. It is just not right, use some thing for years and they take it off the market. BOO TO YOU MAYBELLINE, THAT JUST SUCKS. My mother used that color so what is up? I tried to get in contact with Maybelline and got the run around. Every time I have tried to find it on-line at Maybellines site, they keep coming up with this crayon eye pencil. I don't want a crayon. If I did I would use one out of my grand childs Crayola crayon. Maybelline just lost another customer.
TROUTVILLE, VIRGINIA -- I've used Maybelline products since I was a young teenager. I am now in my 50's and for the first time have a complaint. When I purchased new refills for my eyelash curler, they didn't fit. Thinking perhaps I needed a new curler, I went back and purchased one of those. Nope, the refills didn't fit it either. Next time I went to the store I purchased new refills thinking it was a fluke that they didn't fit... NOPE... still didn't fit. I've tried 4 different pkgs of refills. They are the black refills and they are too short and not thick enough for the curler.
I stuff them in and after release on the curler, they come out as I release, so each time I compress the curler, I'm having to reset the pad. They also squeeze the lashes funny creating a weird curl! Amazingly, I found that when inserted upside down they "work" better as far as the curl, but they still fall out upon release.
Anyone else having this problem? I called Maybelline, but got nowhere except that they would record the complaint. So, if you are having this problem, please call. Hopefully the more complaints they have, they will see the need to improve. The phone # is 1-800-944-0730.
I have used different Maybelline products over the past 30 years. This is the first time that one of the products actually I think I may be allergic to. I put on the colossal volume express waterproof mascara and it looked nice to begin with but within about one hour my eye area started to feel warm until it turned into a burning sensation all around my eye area. I removed the mascara within 2 hours and the burning sensation continued on.
I am not allergic to anything that I am aware of and have used Maybelline products for several years. This is the first time I ever had a reaction but ouch it was very uncomfortable. Maybe it was a bad batch? I know it was the mascara because that was the only new product on my face. I hope Maybelline products gets this information.
NEW YORK, NEW YORK -- Recently I decided to surprise my wife by attempting to buy her some eye shadow for her birthday, something she surely wouldn't expect me to do. I "researched" to find out what products she liked by cleaning the bathroom (this also surprised her). Noting that she was low on eye shadow I went down and got some. When she opened it we found there was no applicator in the box. Since none of the boxes I saw had them I thought this was how they were sold. My wife explained that the product comes with applicators. I e-mailed Maybelline explaining my situation.
In less than 4 hours a customer service representative e-mailed me back asking for the name and address of the store I'd gotten the product from so they could correct the problem. Additionally, she offered me two coupons ($5 each) for my trouble. Since the eye shadow was only about $9, I accepted the offer and within 5 days the coupons arrived in the mail. The representative also said that if I wanted advise on cosmetics for my wife in the future I could always e-mail them for some advise.
A nice personal touch, but next time I'm sticking to the usual normal roses, dinner, and jewelry for her birthday (I gave her some sapphire earrings this time and she said that something like that is enough - no extra surprises necessary!) Maybelline gave excellent customer service here. They promptly responded to a problem, satisfied the customer, and built some customer loyalty for themselves. My wife also went down to pick up some more cosmetics at the store where I got the shadow (Target, Homestead, PA) and noted that the boxes without applicators had been replaced.
NEWBURGH, NEW YORK -- I absolutely hate the so-called new and improved black silicone eyelash curler refills. They do not curl my lashes. I saved and cleaned one of my old white rubber refills. Thank goodness I did! Even the old worn-out one worked better than the new ones. Please bring back the white rubber ones. Even at a higher price, it will be worth it.