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21 Reviews & Complaints
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Bring Back White Rubber Eyelash Curler Refills
Posted by Froggielover on 03/16/2009
Please bring back the white rubber refills. The black silicone does not fit. Furthermore the black silicone refills do not curl lashes for myself or anyone that I know.
     
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Posted by lilydarling on 2009-03-17:
I agree 100%!!! The black refills are HORRIBLE, don't fit the curler properly, and do a bad job of curling the eyelashes. I'm thinking about buying an eyelash curler from Revlon to see if that'll work better... I've used a Maybelline curler for over 20 years.. I thought I'd never have to change brands!
Posted by Donna Lynn on 2009-12-03:
I agree with all of the complaints about the new black Maybelline eyelash curler pads. I have used a Maybelline eyelash curler for at least 30+ years and replace the pads every 3 or 4 months. I recently purchased the new replacement pads and they are terrible. They don't fit, they don't curl my eyelashes, the metal pieces touch each other and miss the pad altogether. Whoever designed this clearly does not use one themselves or they could have seen that the curved surface does not work. I tried another brand of eyelash curler, but it did not work as well. I thankfully found some of the old white pads online and purchased as many as I could. Please bring back the white pads Maybelline!!!! Thanks.
Posted by PepperElf on 2009-12-03:
ive never tried replacement pads for mascara before... didn't realize it was an option

tho to be honest some of the nicest mascaras i've used are actually samples.
there was one from almay and one from sephora. the sephora looked the nicest (though it wasn't water-proof or smudge-proof)
Posted by Ytropious on 2009-12-03:
I've never used an eyelash curler, and I rarely use mascara. I guess I was just blessed with nice dark long eye lashes by nature ::thumbs up::
Posted by Donna Lynn on 2009-12-05:
I called the 1-800 for Maybelline and registered my complaint about the new black replacement pads. They said that they do fit the newer eyelash curlers, but not some of the older models. They last forever, so the 2 curlers that I have are the older models. I did find some of the white discontinued pads online and ordered a bunch of them. The lady that I spoke to at Maybelline, took my name and address and said that she would send me a gift certificate, so that I could buy one of the new eyelash curlers, which was nice of her to do. So hopefully the new one will work.
Posted by Uncurled on 2010-05-28:
I wrote to Maybelline New York about this problem. I sent them a link of these complaints. The white eyelash curler pads are no longer available. I told them I would no longer buy their eyelash curler. Apparently, they really don't care...or they would do something about this problem. A good company would address such concerns. I have boycotted Maybelline! See ya 'round!
Posted by Elaine on 2011-06-20:
I agree. The new silicon eyelash curler refills don't work at all. I've been nursing along my last old rubber refill, and it is tattered and torn but still works better than the new ones. It won't last much longer, though. Disappointing.
Posted by diana on 2011-06-27:
The new curler pads are awful! Please bring back the white ones!
Posted by tgsuperstar on 2011-08-23:
White Rubber Maybelline Eyelash Curler Refills available on eBay here: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=270805272611

item# 270805272611

ships from United States
Posted by Donna c on 2011-11-26:
I am so glad to see that there are other ladies who think that the black silicone refills stink. My eyelashes are hard to curl in the first place and now they are harder than ever to curl. No one makes a rubber refill. All of them are the crappy silicone refills. Whoever decided to change them needs their head examined. Must have been a guy.
Posted by Bridget on 2012-08-05:
Back refills are terrible hard black rubber
Do not curl
Do not fill in culer
Rate this f -!
Posted by Deb on 2013-02-05:
Bring back the white refills!!!! The black ones are worthless!! I too have used Maybelline for over 40 years, and am so disappointed I will have to switch brands!!!
Posted by Pamela on 2013-02-23:
I agree 100%. The white rubber refills WORKED!! The black ones are horrible and DON'T WORK! Also, the Maybelline Ultra Big Lash in the white container was great. The mascara now is NOT GREAT! WHY do they discontinue everything that works and replace it with crap!! Switching brands until it happens.
Posted by Susan on 2013-06-03:
I agree to bring back white replacements. The black does not last, nor does it work nearly as good as the original ones. They also do not fit snuggly into curler. I have had my eye lash curler for MANY years and have had to replace the black rubber twice already in a very short time.
Posted by Frances on 2013-06-05:
I have bought Maybelline's eye lash curler for many years. I for one can not understand why they would change to this black silicone. It does not work at all!!! Especially on straight lashes like I have. The white pad curlers were the BEST!! Didn't have a problem at all when curling my lashes. They curled beautifully until they changed on us. Please Maybelline bring back the white pads instead of those awful black ones you have.
Posted by Mary D on 2013-07-01:
The black refills do not work .GET RID OF IT AND BRING THE WHITE ONES BACK!!!!
Posted by Ellen M. on 2013-07-06:
In total agreement with above comments - the new black silicone eyelash curler refils DO NOT WORK, I have tried several, they are worthless. Sent an email to Maybelline requesting they make the white ones again. My lashes are very straight and hard to curl, the old white refills worked great. After 30 years, why would they change a good product??
Posted by Red on 2013-07-29:
I agree with all the comments..Bring back the white refills, the Black ones are CRAP...Why do you keep taking ALL the good products away??? And, calling it new and improved...
Posted by Elizabeth Western on 2013-08-12:
I agree with all of the above!!! White refills need to be brought back and you'd think the companies would listen to us. Black ones are TOTALLY useless!!
Posted by Barbara Enright on 2013-08-20:
AMEN! Why oh why do these companies try to fix something that wasn't broken in the first place. I have used Revlon Eyelash Curlers for more years than I want to mention and not only have they changed the white rubber pad to black "whatever" - they've changed the size/shape of the curler and they don't fit the eye socket! Have about 10 different curlers and nothing - nothing works like the originals....AAAARG!!
Posted by Donna on 2013-09-05:
I've used the white refills for 40 years. The black ones are too small to give enough cushion to curl my eyelashes. Bring back the white refills. I would have stocked up if I knew they were going to disappear. Help...bring back the white refills.
Posted by Linda Herold on 2014-03-03:
Please, I am Begging you ...Maybelline, Revlon, and others, who for some unknown reason ruined a wonderful product, the eyelash curlers, and replaced them with something closer to eyelash destroyers!!! to please bring back the rubbeer filled curlers! My rubber curler fillers are worn out and therefore I purchased the new curler, first Revlon's, then Maybelline's, then some other companie's and now I give up!!! These new curlers pinch the eyelids and pull out the eyelashes...Where did you all ever get the Idea to put Hard "whatever" as a pad in the curlers??? Are you crazy?? Or, are your ideas coming from some man who doesn't know a Damn or Give a Dame about women and is looking to make a profit, bottom line, from cute, cheap to make, colorful, at it's best, eye lash curlers...whether they work or not!! Please, bring back the old curlers with the rubber fillers!!! Please!!!!
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Eyelash Curler Refills... DON'T FIT!
Posted by Sjmstates on 03/03/2008
TROUTVILLE, VIRGINIA -- I've used Maybelline products since I was a young teenager. I am now in my 50's and for the first time have a complaint. When I purchased new refills for my eyelash curler, they didn't fit. Thinking perhaps I needed a new curler, I went back and purchased one of those. Nope, the refills didn't fit it either. Next time I went to the store I purchased new refills thinking it was a fluke that they didn't fit.... NOPE... still didn't fit. I've tried 4 different pkgs of refills. They are the black refills and they are too short and not thick enough for the curler. I stuff them in and after release on the curler, they come out as I release, so each time I compress the curler, I'm having to reset the pad. They also squeeze the lashes funny creating a weird curl! Amazingly, I found that when inserted upside down they "work" better as far as the curl, but they still fall out upon release.

Anyone else having this problem? I called Maybelline, but got nowhere except that they would record the complaint. So, if you are having this problem, please call.

Hopefully the more complaints they have, they will see the need to improve. The phone # is 1-800-944-0730.
     
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Posted by lilydarling on 2008-03-03:
I've had my Maybelline eyelash curler FOREVER, and never, until recently, had problems finding refills for it. Then a few months ago, I went to replace them, and found they were selling the black ones instead of white ones. No biggie, they just changed the color, right? WRONG. They're too short and don't curl the lashes correctly. (Although I don't have problems getting the little refills to stay in the curler like you are). I was hoping Maybelline would start selling their old style of refills again, but if not, I guess I'm going to have to buy a Revlon eyelash curler, or some other brand.

Oh, and thanks for the phone number, I'm going to call tomorrow to let them know I'm unhappy with the new style of refill. Like you said, if more people voice their concerns, maybe they'll do something about it.
Posted by Excel on 2008-11-12:
I also tried this Maybelline Eyelash Refill. Mine stayed in but DID NOT CURL my eyelashes. I called Maybelline and she said she would report it and send me some coupons. I am still using my old refill (glad I didn't throw it out yet). I'll try the new one upside down. I may have to use a razor to put a slit in the top . . . that seems to be the biggest problem. It has no slit and is a harder rubber material. Please post if you can find some of the old ones.
Posted by Infinity on 2013-11-28:
Wow, so it isn't just me. Does this have anything yo do with the new plastuc curler they are making?
Posted by T. J. Perez on 2014-01-14:
For years and years I always bought the Maybelline eyelash curler with "rubber" refills.
Then all of a sudden they changed to some kind of acrylic material that just does not do the job.
Where can I find these older eyelash curlers and refills. PLEASE HELP
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Disappointed
Posted by Mascara on 09/27/2010
I went to buy some refills for my eye lash curler and all they had were the black ones so I tried them. They are terrible. They don't fit into the curler properly because they pop out on one side and do not curl my eyelashes properly. Please bring back the white eye lash curler refills. I've looked everywhere to purchase them and I can't find them. Help!!!
     
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Posted by maxinebb on 2010-09-27:
Have you tried ordering from their website or posting this suggestion on their site?
Posted by Skye on 2010-09-27:
OP, I know how you feel. It seems everytime I like a product, it either is changed or discontinued. I used to love Therma Care shampoo and conditioner, and they messed that up big time.

Here is the contact information for Maybelline. Send them your feedback. They may even be able to tell you where to find the eyelash curler refills you can't find.

http://www.maybelline.com/customerservice/contactus.aspx
Posted by Anonymous on 2010-09-27:
Maybelline used to make a great concealer. They discontinued it a few years ago. I still haven't found a concealer I like as much as that one
Posted by raven2010 on 2010-09-27:
Did you check ebay?
Posted by tgsuperstar on 2011-08-23:
Discontinued White Rubber Maybelline Eyelash Curler Refills available on eBay here: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=270805272611

item# 270805272611

ships from United States
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New Black Eyelash Curler Refills
Posted by Habamama on 01/25/2013
I absolutely hate the so-called new and improved black silicone eyelash curler refills. They do not curl my lashes. I saved and cleaned one of my old white rubber refills. Thank goodness I did! Even the old worn-out one worked better than the new ones. Please bring back the white rubber ones. Even at a higher price, it will be worth it.
     
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Eyes On Fire
Posted by Mcrenshaw52 on 11/21/2011
CECILIA, KENTUCKY -- I purchased this mascara product on 11-11-11. About 1-2 hours later, my eyeballs were on fire. It felt like acid was burning them. My right eye continued to swell until finally it swelled shut. The pain was unbearable. I called the Poison Control Center and told them what was going on. They took my name and said I needed to go to the Emergency Room immediately. They asked which hospital I was going to and called ahead to the ER.

When I got to the ER, I didn't have to wait but a few minutes. The doctor came in, examined my eye, left the room and came back with some numbing eye drops to help take care of the pain. He informed me that I had Chemical Conjunctivitis, Blephritis and Pink Eye, all caused by the Maybelline VolumExpress. That was 11(eleven)days ago.

Today, 11-21-11, I saw my Family Doctor. My eyes are still bothering me, especially the right one. It is still draining, still swollen, and crusted together in the mornings. My vision is also blurred. My next step is to get an eye exam to see if I have any permanent eye damage.
     
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Posted by Anonymous on 2011-11-22:
There must be some ingredient in the mascara that you're allergic to. I would contact Maybelline and let them know what happened. I hope your eyes get better.
Posted by Ruth on 2011-12-05:
I had the same problem not the burning but the conjunctivitis and redness and swelling. The mascara is going in the garbage
Posted by Holly on 2011-12-07:
Same problems as Ruth. I am still using ointment for the scars and dermatitis I have from eye problem caused by this mascara!
Posted by jewel on 2012-03-21:
I cannot caution others against this product strongly enough. Both my daughter and I had eyelash breakage. My lashes are gone! I have used mascara for 40 years and never experienced this kind of damage.
Posted by Betsy on 2012-05-06:
I bought the falsies volume express washable and ended up having eye pain, blurred vision and constant watering eyes with crusting in the morning. After visits to the eye doctor twice, trying eye drops and antibiotic pills I saw no improvement. Finally determined it was caused by this mascara. I have stopped using the mascara but a week later am still having problems. I am very concerned.
Posted by Kathaleena on 2012-08-23:
I just googled as everytime I wear this mascara, my vision becomes blurry - I can't see to read or type. This should be reported -
Posted by Cindi on 2013-02-05:
I have been using this mascara for approx 1 year.
I was diagnosed with blepharitis and because of that have had several stys during this time.
Never considering the connection, today I decided to research this mascara because every time I apply it, minutes later my vision becomes semi blurry and my eyes have a slight to moderate burning sensation. Which I always thought was due to dry eye BUT not anymore after reading this complaint and comments ! Thank you.I mean it's so irritating I could not wait to come home and remove my eye make up! Also my lash line is pinkier than usual and my eyes semi blood shot.
This mascara is IN THE GARBAGE,NOW. TERRIBLE stuff. I will never buy Maybelline anything, ever again.
Posted by Nancy on 2013-02-28:
Just used this mascara for the first time. Googled and found this site. Immediately after applying this mascara my eyes became blurry and had trouble reading. now burning and watering . Scared . Will not use again.
Posted by Dana on 2013-05-10:
I am having the same problems! My right eye has to be closed as I type this because the light is killing my eyes from the sensitivity from burning all day! I had used the falsies about a year ago but the tube and brush were fatter so I don't know if they changed something or what! Horrible!!
Posted by Sue on 2013-05-26:
That is because Phenoxyethanol is used in it and is a known eye irritant. I have stopped using mascara with this ingredient as well as Triethanolamine and the problem stopped after a week.
Posted by Tinseltown on 2013-06-07:
SOO happy to read this - I've been trying to figure out what it was. Started to feel it was the Maybelline Colossal Volum Express Mascara, which was new to me a few months ago, and don't use every day, so it was harder to pin down. Symptoms: initially only noticed dryness of eyelids. Upon closer examination, there was a red rash on top eyelids only (I didn't use it on the lower lashes, thank God). Put aloe vera on and omg the burn! but obviously started to heal. Next day, swollen eyelids! Next day, swelling a bit less, still red but only around skin that would touch eyelashes
Posted by ishy on 2013-11-19:
I couldn't agree more. I'd purchased the waterproof version, and two days later I was infected by chemical conjuctivis/blurred vision/extreme pains in the eye/rashes. I went on a treatment. Came back to it. This time it was worse. I ended up throwibg out my newly purchased contacts, this mascara and my eye makeup cosmetics. I have now extrene sensitivities to it all because of just one mascara. I'd never had issues with Maybelline or for the record any other mascara(not even the more cheaper ones), but this simply killed it for me. A no-no for anybody!
Posted by Alex on 2013-12-16:
Used Falsies mascara for first time this . Took out my brand new contacts at Noon as my eyes were bothering me. At 11 pm I noticed both eyelids are VERY swollen. They didn't hurt so I didn't notice till I looked in mirror. I knew it had to be the Mascara since it's the only new cosmetic perfume or hair product in my routine today. Washed my face using mild eye makeup remover and now my eyes are burning, sensitive to light and constantly watering. Never had this happen from mascara no matter how cheap it was! Very displeased!!'
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Eyelash curler woes
Posted by Lendahelpinghand on 07/14/2010
I have bought the black eyelash curler refills and find that they are too soft to do any good. No matter how long I hold the eyelashes in the curler and squeeze as hard as I can, the eyelashes are barely curled. The old white ones were made of a harder material and when you used the eyelash curler with them, your eyelashes were curled and in much less time.
     
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Posted by Alain on 2010-07-14:
Drop Maybelline / L'Oreal a note at 575 Fifth Ave., New York, NY 10017 or call 212-818-1500. You can also go to their website http://www.maybelline.com
Posted by eschev on 2010-07-15:
I agree with the OP 100%. I'm having the exact same issues!
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Why can't I find it any more
Posted by Yastis on 04/28/2010
What ever happened to the color Charcoal Grey Eye Brow Pencil I used it
for years. It is what matches my hair and skin color. It is just not
right use some thing for years some thing for years and they take it off
the market BOO TO YOU MAYBELLINE THAT JUST SUCKS My mother used that color so what is up I tried to get in contact with Maybelline and got the
run around. Every time I have tried to find it on-line at Maybellines site they keep coming up with this crayon eye pencil. I don't want a crayon
If I did I would use one out of my grand childs crayola crayon. Maybelline just lost another customer.
     
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Posted by Ytropious on 2010-04-28:
Don't you hate when that happens? Try ebay and stock up as much as you can. I did that when my favorite nail polish (Sally Henson Nail Prisms in Turquoise Opal...GORGEOUS) was discontinued. I was recently given a Physisian's Formula concealer that I can't find anywhere anymore so I'm a little sad about that too. There's always something out there that's special to you that gets discontinued, it sucks. I guess they do it because others don't feel the same way. I would try writing to the company (write a letter, not an email) and ask about it. Sometimes they offload some on you for free!
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Black curler refills suck!
Posted by Drifter66 on 11/05/2012
I agree with the comment I read. PLEASE bring back the white rubber curler refills. I don't care if you have to raise the price a bit. The black ones, as the other respondent mentioned, are too short, pinch the eyelid, etc.

Cheap to make is only good for the company, not the consumer!

Bah, humbug!
     
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Posted by Pebble Beach, CA on 2013-08-06:
I agree!! I have purchase so many eyelash curlers and they all suck! Nothing is as good as the old WHITE rubber refill. Why won't they bring them back?
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Short-lived
Posted by Lorimarie on 09/22/2012
Just after a few uses the "click twist" does not work and concealer is not being released.

After 2 weeks use, the Mineral Power natural perfecting face foundation jar has cracked and is falling apart. I use it once a day, keep it in a make-up pouch, that never leaves the house and is only accessed by me.

It used to be that make up could be completely used and the containers stood to the end. What is going on?
     
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Dream Mousse Blush
Posted by Bltheiste on 06/29/2012
Your new product Dream Bounce Blush is so inferior to Dream Mousse Blush. Dream Mousse Blush is soft, spreadable and leaves a pretty glow. Dream Bounce is too solid, doesn't spread well, and looks like old fashioned rouge. I'm very disappointed with the way your company changes good products for lousy products.
     
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Posted by Alain on 2012-06-30:
You can contact Maybelline's corporate parent, L'Oreal (575 5th Ave., New York, NY 10017-2446) at (212) 818-1500 or via info@us.loreal.com
Posted by Nancy on 2012-09-28:
14 hr lipstick are you kidding. It starts disapearing just as fast as any other lipstick. False advertising if you ask me. I am finished with maybelline.
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